User guide ReSound Behind-The-Ear hearing aids resound.
Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number Battery type £ 312 £13 Program Beep 1 One beep 2 Two beeps 3 Three beeps 4 Four beeps Description 2
Table of Contents Introduction 5 Your hearing aid 6 How to get your hearing aid ready for use 7 How to place the hearing aids in your ears 13 How to remove the hearing aids from your ears 16 How to use your hearing aids 17 Direct Audio Input (optional) 23 Advanced options 25 How to clean and maintain your hearing aids 33 Wireless accessories 39 Tinnitus Management 41 3
General warnings 51 Troubleshooting 54 Warnings to hearing care professionals (US only) 57 Regulatory information 60 Hearing aid variants 65 Technical specifications 66 Additional information 69 4
Introduction Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day this way you will fully benefit from them. NOTE: Read this booklet carefully before you start using your hearing aids. Intended use Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate forimpaired hearing.The fundamental operating principle of hearing aids is to receive, amplify, and transfersound to the eardrum of a hearing impaired person.
Your hearing aid New entry 3 New entry 4 6
How to get your hearing aid ready for use Battery warnings WARNING: Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety and for the environment. Please note: 1. Keep batteries away from pets, children and mentally challenged persons. 2. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been swallowed, as they can be harmful to your health. 3.
WARNING: If the batteries are not inserted correctly, the device will not work and the batteries may build up heat. If this happens, please remove the batteries. How to change the battery 1. Prepare the new battery. Remove the protective foil to activate the battery wait for 2 minutes before inserting the battery into the hearing aid 2. Open the battery door completely using your fingernail 3. Remove the used battery 4. Insert the new battery with the positive side (+) facing upwards.
2. At night, switch off the hearing aid and open the battery door completely to allow moisture to evaporate. This prolongs the hearing aid's lifespan. 3. If the hearing aid frequently looses connection with wireless accessories, contact your hearing care professional for a list of appropriate batteries. Battery door lock If the hearing aid is going to be used by a child or a mentally disabled person, you can ask your hearing care professional to make a battery door lock available for you.
To lock the battery door: 1. Open the battery door to the OFF position. 2. Use the tool provided with your battery door lock to push the slider from the left side to the rigth side. To unlock the battery door simply repeat the same procedure but pushing the slider to the right instead. You can now change the battery as described in How to change the battery. NOTE: The battery lock is not available for 67 models.
To lock the battery door: 1. Insert the tool straight into the battery door 2. Slide lock to the left. lock. 3. An indication mark shows that the battery door is in the locked position (you will be able to see a white dot). To unlock the battery door simply repeat the same produce but sliding the lock to the right instead. You can now change the battery as described in How to change the battery.
Low battery indicator when paired with wireless accessories (optional) The batteries drain faster when you use wireless functionalities like direct streaming from your iPhone or streaming sound from your TV with our TV Streamer. When the batteries deplete, the support of some wireless accessories shut down. Full functionality returns when you insert a new battery. The table below shows how the functionality changes with the battery level.
How to place the hearing aids in your ears How to tell right from left If you have two hearing aids, they may be tuned differently. One for your left ear, the other for your right. Do not swap them. Please pay attention to this when cleaning, storing and inserting the hearing aids. You might want to ask your hearing care practitioner to mark your hearing aids with a coloured Left and Right indication: Left is blue and Right is red.
How to place your hearing aids behind your ears How to insert the earmould in your ear: 1. Hold the earmould 3. Turn the top part of the 5. Place the hearing aid firmly between your thumb and earmould gently behind the ear and make index finger and position its backwards and forwards so sure it sits securely. sound outlet in your ear that it tucks behind the fold canal. of skin above your ear canal. 2. Slide the earmould all the way into your ear with a 4.
NOTE: It may be helpful to pull your ear up and outward with your opposite hand during insertion. By experimenting, you may discover an easier method. NOTE: For comfort, always turn off your hearing aids before you insert or remove them. CAUTION: Never attempt to modify the shape of the hearing aid, earmoulds or tubing yourself.
How to remove the hearing aids from your ears How to remove your hearing aid 1. Lift the hearing aid from behind the ear. 2. Using your thumb and index finger, take hold of the earmould (not the hearing aid or the tubing) 3. Gently twist and pul the earmould to remove it from the ear.
How to use your hearing aids How to adjust the volume Your hearing aid automatically adjusts the volume depending on your listening situation. However, if your hearing aid has a volume control, you can adjust the volume according to your preferences. 1. To increase the volume, press the top part of the volume control. 2. To decrease the volume, press the bottom part of the volume control. When you change the volume, the hearing aid responds with a beep.
NOTE: If you have two hearing aids with the Synchronised Volume Control function enabled, volume control adjustments to one hearing aid automatically repeat in the second hearing aid. When you change the volume in one of the hearing aids, it responds with one or more beeps. A beep in the second hearing aid follows. NOTE: Your hearing care professional can disable the volume control or replace it with a non-functional cover.
NOTE: When you turn the hearing aids off and on again, they always start up in program one and your preset volume level. Telephone use Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding a telephone may require practice. The following suggestions may be helpful: 1. Dependent on your fitting and hearing status, either hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated. 2.
have a hearing loop installed. When you select the Telecoil program, your hearing aid picks up signals from the hearing loop or HAC telephone. Your hearing care professional can activate the Telecoil program. NOTE: The telecoil cannot work without a hearing loop (aka induction-loop) or a HAC telephone. NOTE: If you are having trouble hearing with the hearing loop, ask you hearing care professional to adjust the program.
1. Switch your hearing aid to the Telecoil program. 2. Pick up the pohne and make a call or answer a call. 3. Hold the phone close to the hearing aid and tilt it slightly outwards. 4. Listen to the dial tone and move the telephone to get the best reception. 5. If needed, adjust the volume. 6. When you hang up, switch to your preferred program.
NOTE: If the phone has a poor telecoil signal, use the microphone program. To avoid whistling, do not hold the handset too tightly against your ear. NOTE: Ask your hearing care professional to enable the Telecoil programme in your hearing aids. NOTE: If you see a “M3”, “M4”, “T3”, or “T4” on the box, then the smartphone is HAC compliant.
Direct Audio Input (optional) You can connect a DAI (Direct Audio Input) adapter to the bottom of your hearing aid. Once connected, the hearing aid automatically switches to DAI. The sound is then sent directly to your hearing aid using a cable or a wireless FM system. If you want to be able to hear what happens around you, you can combine the DAI input with the sounds picked up by your hearing aid's microphones. NOTE: Your hearing aid's battery will drain faster if you use the DAI functionality.
2. Remove the adapter from the hearing aid.
Advanced options Phone Now (optional) By placing a magnet on the telephone receiver, your hearing aids automatically switch the telephone programme on when the receiver is close to your ear. When you remove the receiver from your ear, the hearing aids automatically return to the previous listening programme. NOTE: Ask your hearing care professional to enable Phone Now as one of your programmes.
Place the Phone Now magnet Place Phone Now magnet on your telephone receiver to allow operation of the Phone Now function. In order to place magnet properly: 1. Clean the telephone thoroughly 2. Remove foil from magnet 3. Place the magnet NOTE: If you are not satisfied with the strength of Phone Now, you can reposition the magnet or add additional magnets. Prior to placing the magnet on the telephone or cell phone, use a recommended cleaning agent to clean the telephone.
How to use Phone Now 1. Lift the telephone to your ear. 2. When you hear a short melody, the phone programme is active. NOTE: You may need to move the telephone receiver slightly to find the best position for reliable Phone Now activation and a good hearing experience on the telephone. If your hearing aids have enabled the Comfort Phone functionality, the hearing aid on the non-phone ear automatically turns down the volume. Ask your hearing care professional to enable Phone Now as one of your programmes.
Phone Now warnings 1. If a magnet is swallowed, seek immediate assistance from a medical practitioner. 2. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is swallowed, please seek advice from a medical practitioner. 3. The magnet may affect some medical devices or electronic systems. The manufacturer of any magnetically sensitive devices (e.g.
When boarding a flight or entering an area where RF transmitters are prohibited, wireless functionality must be deactivated. Follow these steps to turn off wireless mode: 1. For each hearing aid, open and close (open-close, open-close, open-close) the battery door three times within a 10-second period. 2. Double-dings for ten seconds ( etc.) indicate that your hearing aid is in Flight mode. Follow these steps to activate wireless mode: 1. For each hearing aid, open and close the battery door once.
NOTE: For assistance with pairing and using these products with your hearing aids, contact your hearing care professional. Using your hearing aid with smartphone apps (optional) Our smartphone apps are intended to be used with our wireless hearing aids. The smartphone apps send and receive signals from the hearing aids via smartphones. • Do not disable app notifications. • Install updates to keep the app working correctly. • Only use the app with hearing aids from the same manufacturer.
NOTE: If you have a Bluetooth® enabled Android™ smartphone, you are able to answer the telephone if you use ReSound Phone Clip+. ReSound Assist (optional) If you have signed up to use ReSound Assist available with your hearing aids, you can allow your hearing aids to be adjusted remotely without having to go to your hearing care professional: all you need is a smart device with Internet enabled. This allows you to experience unprecedented freedom and flexibility: 1.
This service only works if your smart device is connected to the Internet. Your hearing care professional will provide information regarding this option, and how it works with the ReSound Smart 3D app.
How to clean and maintain your hearing aids Care and maintenance Please follow the advice below to have the best user experience and to prolong the life of your hearing aids. 1. Keep your hearing aids dry and clean. 2. Open the battery door to dry your hearing aids when you are not wearing them. 3. Wipe the hearing aids with a soft cloth after use to remove grease or moisture. 4. Do not wear your hearing aids when putting on cosmetics, perfume, aftershave, hairspray, suntan lotion, etc.
Daily maintenance NOTE: It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended. Cleaning tools 1. Soft cloth 1. Brush for cleaning. Use the brush on all surfaces and orifices. Also use your brush for daily cleaning and battery handling 2. Wire loop. Use the wire loop to clean the earmould 3. Magnet.
If the microphone inlets are clogged, gently brush across the microphone inlets with the brush NOTE: Do not use the wire loop to clean the microphone inlets. If the microphone inlets are clogged, ask your hearing care professional to help you clean them. NOTE: The wire loop is only intended for earmoulds. How to clean your hearing aid Wipe your hearing aid clean with a soft cloth after use.
The earmould 1. Remove the earmould and tubing from the hearing aids prior to cleaning 2. Clean the earmould using a mild soap, and rinse with lukewarm water. 3. After cleaning, dry earmoulds thouroughly and remove any residual water and debris form the tubing utilising a small blower and wire loop.
NOTE: Your earmould tubing may become stiff, brittle or discoloured over time. Contact your hearing care professional regarding tube changes. Thin tubes and domes 1. Remove thin tubes from the hearing aids by unscrewing them counterclokwise 2. Wipe down thin tubes and domes with a damp cloth 3.
NOTE: We recommend that you change the thin tube and dome systems every three months. If the components get stiff or brittle, change them sooner.
Wireless accessories Wireless accessories ReSound’s wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories. This allows you to control and stream high quality stereo sound and speech directly to your hearing aids. Please find the list of available wireless accessories below: • ReSound TV Streamer 2 allows you to stream the audio from TV sets and virtually any other audio source to your hearing aids at a volume level that suits you.
• ReSound Multi Mic works like the ReSound Micro Mic but doubles as a table microphone, connects with loop and FM systems , and has a mini-jack input for streaming audio from a computer or music player. NOTE: Ask your hearing care professional for more information on the range of ReSound wireless accessories. For use of wireless functionality only use ReSound wireless accessories. For further guidance, please refer to the user guide of the relevant ReSound wireless accessory.
Tinnitus Management Tinnitus Sound Generator module Your hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programmes to temporarily relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
User instructions for the TSG module Description of device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programmes to temporarily relieve suffering from tinnitus. Explanation on how the device works The TSG module is a frequency and amplitude shaped white-noise generator.
If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing care professional can set the TSG Module so that it becomes audible exclusively in such surroundings. The overall sound level can be adjusted via a volume control. Your doctor, audiologist or hearing care professional will review with you the need for having such a control.
TSG volume control The sound generator is set to a specific loudness level by the hearing care professional. When switching the sound generator on, the volume will have this optimal setting. Therefore, it might not be necessary to control the volume (loudness) manually. However, the volume control provides the ability to adjust the volume, or amount of stimulus, to the liking of the user. The tinnitus sound generator volume can only be adjusted within the range set by the hearing care professional.
Available sounds White noise signal which can be shaped with the following configurations: The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB. High-pass filter Low-pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz - 8000 Hz Prescription use of a Tinnitus Sound Generator hearing aid The TSG should be used as prescribed by your doctor, audiologist or hearing healthcare professional.
To adjust TSG, please consult your hearing care professional. Should you develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, you should discontinue use of sound generator and seek medical evaluation.
The sound generator instrument is a tool to generate sounds to be used with appropriate counselling and/or in a tinnitus management programme to relieve patients suffering from tinnitus. Tinnitus Sound Generator warnings 1. Sound generators should be used only as advised by your doctor, audiologist, or hearing care professional. 2. Sound generators are not toys and should be kept out of reach of anyone who might cause themselves injury (especially children and pets). 3.
b. History of active drainage from the ear within the previous 90 days. c. History of sudden or rapidly progressive hearing loss within the previous 90 days. d. Acute or chronic dizziness. e. Unilateral hearing loss of sudden or recent onset within the previous 90 days. f. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. g. Pain or discomfort in the ear. 3.
6. Adjustment of the Tinnitus Sound Generator settings, using a smartphone app, should only be performed by the parent or legal guardian in cases where the user is minor.Use of the ReSound Assist for remote settings of the tinnitus sound generator, should only be performed by the parent or legal guardian in cases where the user is minor.
6. Audiometric air-bone gap equal to or greater than 15 dB at 500 Hertz (Hz), 1,000 Hz, and 2,000 Hz. 7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. 8. Pain or discomfort in the ear. CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations.
General warnings 1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid. 2. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing aids. It is recommended not to wear hearing aids during these or other similar procedures.
7. Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC 60711:1981 occluded ear simulator. There may be a risk of impairment of the remaining hearing. 8. Turn off your wireless functionality by using the flight mode in areas where radio frequency emission is prohibited. 9. If a hearing aid is broken, do not use it. 10.
3. Only connect your hearing aids to accessories intended and qualified to be used with your hearing aids. Hearing aid expectations A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Consistent use of the hearing aid is recommended. In most cases, infrequent use does not permit you to obtain full benefit from it.
Troubleshooting Issue Potential cause Potential solution Feedback, "whistling" Is your earmould or dome inserted correctly? Put it in again. Is the volume very loud? Reduce the volume. Are you holding an object (e.g. a hat or a phone) close to a hearing aid? Move your hand away to create more space between the hearing aid and the object. Is your ear full of wax? Visit your physician.
Issue Potential cause Potential solution No sound Is the hearing aid turned on? Turn it on. Is the hearing aid in telecoil mode? Switch to the microphone program. Is there a battery in the hearing aid? Insert a new battery. Is the battery still good? Replace with a new battery. Is the plastic tube or earmould clogged or broken? Consult your hearing care professional Is your ear full of wax? Visit your physician. The battery is flat Replace it with a new one.
Issue Potential cause Potential solution Battery drains very quickly Did you leave your hearing aid on for long periods of time? Always turn off your hearing aid when you are not using it Is the battery old? Check the date on the battery package.
Warnings to hearing care professionals (US only) A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: 1. Visible congenital or traumatic deformity of the ear.
Important notice for prospective hearing aid users (US only) Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
During normal operation the temperature should not exceed the limit values of 0 °C (+32 °F) to +45° C (+113 °F), and relative humidity of 90% RH, non-condensing. Air pressure between 500 hPa and 1100 hPa is appropriate. During transport or storage, the temperature should not exceed the limit values of -20 °C (-4 °F) to +60° C (+140 °F) and relative humidity of 90% RH, non-condensing (for limited time). The air pressure between 500 hPa and 1100 hPa is appropriate.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules and ISED rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
– Connect the equipment into an outlet on a circuit different from the one in which the receiver is connected – Consult the dealer or an experienced radio/TV technician for help Changes or modifications can void the user's authority to operate the equipment. The products are in compliance with the following regulatory requirements: • T he device conforms to the Essential Requirements according to Annex I of Council Directive 93/42/EEC for medical devices (MDD).
• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is granted pursuant to the Japanese Radio Law (電 波 法 ) and the Japanese telecommunications Business Law (電 気 通 信 事 業 法 ). • This device should not be modified (otherwise the granted designation number will become invalid).
Hearing aid variants Behind-the-ear (BTE) hearing aids of type BEB60 with FCC ID X26BEB60, IC number 6941C-BEB60 and size 312 battery are available in the following variants: RE567-DWT RE767-DWT RE967-DWT . Nominal RF output power transmitted is: -1 dBm. Behind-the-ear (BTE) hearing aids of type BEB70 with FCC ID X26BEB70, IC number 6941C-BEB70 and size 13 battery are available in the following variants: RE577-DWT RE777-DWT RE977-DWT . Nominal RF output power transmitted is: -2 dBm.
Technical specifications Mini BTE Models: RE567-DWT RE767-DWT RE967-DWT Closed HFA Full-on gain (50 dB SPL input) Max. HFA Maximum output (90 dB SPL input) Max. 1600Hz/HFA 123 113 121 116 Total harmonic distortion 500 Hz 800 Hz 1600 Hz 3200 Hz 0.4 0.1 0.4 0.2 0.7 0.6 0.6 0.2 Max. HFA 1600 Hz/HFA 81 96 77 Telecoil sensitivity(1 mA/m input) HFA- SPLIV@31.
BTE Models: RE577-DWT RE777-DWT RE977-DWT Open Closed 40 45 52 49 57 52 Maximum output (90 dB SPL input) Max. 1600Hz/HFA 128 117 126 122 dB SPL Total harmonic distortion 500 Hz 800 Hz 1600 Hz 3200 Hz 0.5 0.1 0.6 0.2 0.7 0.9 0.6 0.2 % Max. HFA 1600 Hz/HFA 83 101 79 88 105 83 22 10 22 10 Frequencyrange (DIN 45605) 100-7170 100-6170 Hz Current Drain 1.18/1.2 1.2/1.29 mA Full-on gain (50 dB SPL input) Max. HFA Telecoil sensitivity(1 mA/m input) HFA- SPLIV@31.
Power BTE Models: RE588-DWT RE788-DWT RE988-DWT Reference test gain (60 dB SPL input) 53 dB 68 62 dB 134 130 dB SPL 500 Hz 800 Hz 1600 Hz 2.6 0.2 0.5 % Max. HFA 1600 Hz/HFA 97 113 92 1600 Hz/HFA Maximum Output (OSPL 90) 140 2cc Coupler Total harmonic distortion Telecoil sensitivity(1 mA/m input) HFA- SPLIV@31.
Additional information Mobile phones Your hearing aid complies with the most stringent Standards of International Electromagnetic Compatibility. Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone service provider. NOTE: If you find it difficult to obtain a good result while using your mobile phone, your hearing care professional will be able to give you advice on available wireless accessories to enhance listening capabilities.
Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Use of the Made for Apple badge means that an accessory has been designed to connect specifically to iPhone, iPad and iPod touch models, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. © 2019 GN Hearing A/S.
Manufactureraccording to EU Medical Device Directive 93/42/EEC: Worldwide Headquarters GN ReSound A/S Lautrupbjerg 7 DK-2750 Ballerup Denmark Tel. +45 4575 1111 resound.com CVR no. 55082715 United Kingdom GN Hearing UKLtd. Kirtlington Business Centre Portway, Kirtlington Oxon OX5 3JA Tel.: +44 1869 352 800 resound.com Australia GN Hearing Australia PtyLtd Gate C, 19-25 Khartoum Road Macquarie TechnologyPark Macquarie Park NSW 2113 Tel.: (free) 1800 658 955 resound.
