B360 USER MANUAL Rugged Mobile Computing Solutions
December 2019 TRADEMARKS The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.
Table of Contents Chapter 1 Getting Started .......................................................................... 1 Getting the Computer Running ................................................... 2 Unpacking ............................................................................... 2 Connecting to AC Power ......................................................... 3 Turning On and Off the Computer .......................................... 4 Taking a Look at the Computer .........................
Using the WWAN Feature (Optional) .................................... 30 Using the Optical Disc Drive (Select Models Only) ..................... 32 Inserting and Removing a Disc ............................................. 33 Using the Fingerprint Scanner (Optional).................................. 34 Enrolling a Fingerprint ........................................................... 34 Fingerprint Login ...................................................................
Chapter 7 Care and Maintenance ............................................................ 65 Protecting the Computer ........................................................... 66 Using an Anti-Virus Strategy ................................................. 66 Using the Cable Lock ............................................................ 66 Taking Care of the Computer .................................................... 67 Location Guidelines ..........................................................
USA and Canada Safety Requirements and Notices ........... 95 European Union CE Marking and Compliance Notices ......... 96 User Notification of Take-back Service ..................................... 99 ENERGY STAR ....................................................................... 100 Battery Recycling .................................................................... 102 California Proposition 65 .........................................................
Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.
Getting the Computer Running Unpacking After unpacking the shipping carton, you should find these standard items: B360 notebook computer AC adapter AC power cord Battery pack x 2 Stylus* Tether* Document(s) Driver disc* * Optional Inspect all the items. If any item is damage or missing, notify your dealer immediately.
Connecting to AC Power CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. NOTE: The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the computer for the very first time. When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3.
Turning On and Off the Computer Turning On 1. Open the top cover by pushing the cover latch () and lifting up the cover (). You can tilt the cover forward or backward for optimal viewing clarity. 2. Press the power button ( ). The Windows operating system should start.
To... Do this... Power Shut down. Power off (Shutdown) Click Sleep Use one of these methods: Press the power button.* Close the top cover.* Press Fn + F12.* Click Power Sleep. Hibernate By default, this option is not shown in the Start menu. If you want to use the feature, set up accordingly in Windows settings. * “Sleep” is the default result of the action. You can change what the action does through Windows settings.
Taking a Look at the Computer NOTE: Depending on the specific model you purchased, the color and look of your model may not exactly match the graphics shown in this document. The information in this document applies to both “Standard” and “Expansion Unit” models though most illustrations show the Standard model as the example. The difference between the Expansion Unit model and Standard model is that the former has an expansion unit at the bottom providing extra functions.
Rear Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking.
Ref Component Kensington lock Locks the computer to a stationary object for security. USB 3.1 Gen 2 port Connects a USB device. RJ45 connector Connects the LAN cable. HDMI connector Connects a HDMI monitor or TV set. a VGA connector Connects an external display monitor. b RS-232 serial connector c Connects a serial mouse or serial communication device. a RS-232 serial connector Connects a serial mouse or serial communication device.
Right-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Standard Model Expansion Unit Model Ref Component Description Barcode reader lens (optional) Scans and reads barcodes. SIM card slot (optional) Accepts a SIM card for models having the WWAN module. NOTE: The slot still exists but cannot be used for models without the WWAN module.
Ref Component connector Description Supports a headset microphone with 4-pole TRRS 3.5mm jack. PowerShare USB port Can be used to charge mobile devices. Optical disc drive Reads or writes data to or from an optical disc. Left-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking.
Ref Component Description Tether hole Stylus tethered to this hole. Stylus slot For storing the stylus (optional). SSD canister Contains the solid-state drive, which is the mass storage device of your computer. Depending on your model, you have one SSD (SSD 1) or two SSDs (SSD 1 and SSD 2). CAUTION: This device is not hot-swappable. Do not remove it without turning off the system first. Smart card reader Accepts a smart card for additional security feature.
Top-open Components Ref Component Description Microphone Receives sound and voice for the computer. Camera indicator (optional) Lights up when the camera is in use. IR sensor (optional) Detects the infrared energy of objects to form an image. The sensor flashes red light when in use. The near infrared (IR) imaging capability allows you to use Windows Hello face authentication. Camera lens Allows you to use the camera function.
Ref Component (optional) Description Camera cover (optional) Covers the camera lens. Slide the camera cover toward the right to use the camera; slide it toward the left for privacy protection. LCD screen Displays the output of the computer. Select models have the touchscreen feature. Stereo speaker Sends out sound and voice from the computer. Touchpad Serves as the pointing device of the computer. Indicators Power Lights green when computer is on.
Ref Component P1 button Description Toggles Blackout mode on or off. In Blackout mode, the LCD backlight, keyboard/ button backlight, and LED indicators are all turned off; and the sound is muted. Can be changed to a different function using G-Manager. P2 button Toggles the sunlight-readable mode on or off. In sunlight-readable mode, the LCD brightness is increased to the highest level. Can be changed to a different function using G-Manager. Power button Turns the power on or off.
Bottom Components Ref Component Antenna passthrough (optional) Description Connects to the docking station for using external WWAN/WLAN/GPS antenna. WWAN Battery pack ( and Docking connector GPS WLAN Supplies power to your computer when external power is ) not connected. Connects to the office or vehicle dock (purchased separately).
Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer. CAUTION: Do not expose your skin to the computer when operating it in a very hot or cold environment. The computer can get uncomfortably warm when you use it in high temperatures.
Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys Cursor-control keys Numeric keys Function keys Typewriter Keys Typewriter keys are similar to the keys on a typewriter. Several keys are added such as the Ctrl, Alt, Esc, and lock keys for special purposes.
Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next: Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals. NOTE: When the numeric keypad is activated and you need to type the English letter in the keypad area, you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off.
Function Keys On the top row of the keys are the function keys: F1 to F12. Function keys are multi-purpose keys that perform functions defined by individual programs. Fn Key The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key. To perform a desired function, first press and hold Fn, then press the other key. Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer.
Key Description Switches the display output to the next choice if an external display is connected. Choices are: LCD only LCD + External display (Duplicate) LCD + External display (Extend) External display only The hot keys are equivalent to Windows logo key + P. Decreases the LCD brightness. Increases the LCD brightness. Switches the touchscreen function off or on.* Switches the touchpad function off or on. Switches the system sound output off (mute) or on. Switches the display backlight off or on.
Windows Keys The keyboard has two keys that perform Windows-specific functions: Windows Logo key and Application key. The Windows Logo key opens the Start menu and performs softwarespecific functions when used in combination with other keys. The Application key usually has the same effect as a right mouse click.
Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: You can press Fn+F9 to toggle the touchpad function on or off. For optimal performance of the touchpad, keep your fingers and the pad clean and dry. When tapping on the pad, tap lightly. Do not use excessive force.
Term Action Double-click Press and release the left button twice in quick succession. –or– Tap twice on the pad rapidly. Drag and drop Press and hold the left button, then move your finger until you reach your destination (drag). Finally, release the button (drop) when you finish dragging your selection to the destination. The object will drop into the new location. –or– Gently tap twice on the pad and on the second tap, keep your finger in contact with the pad.
Using the Touchscreen (Optional) NOTE: You can press Fn+F8 to toggle the touchscreen function on or off. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use your finger or the included stylus. Select models have a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as fingertips and a capacitive-tipped stylus.
The following table shows how you use the touchscreen to obtain equivalent mouse functions. Equivalent Mouse Function Term/Action Tap: Touch the screen once. Click/Point Double-tap: Touch the screen twice rapidly. Double-click Tap and hold: Tap and hold until a popup menu appears. Right-click Drag: Hold the stylus (or finger) on the screen and drag across the screen until reaching your destination.
Gestures Actions ( = finger down; = finger up) Rotate or Move two fingers in opposing directions. -orUse one finger to pivot around another. Descriptions Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counterclockwise). The gesture works in applications that support the specific gesture. Use press and tap to access the shortcut menu. Press and Tap Press on target and tap using a second finger.
Using the Tether (Optional) You can purchase a stylus and tether for your computer model. Use the tether to attach the stylus to the computer. 1. Thread one of the tether’s loop through the hole of the stylus (), tie a dead knot at the end (), and pull the tether () so that the knot fills in the hole and prevents the tether from falling off. 2. Insert the other loop to the tether hole on the computer (). Then, insert the stylus through the loop () and pull it tight. 3.
Using Network and Wireless Connections Using the LAN The internal 10/100/1000Base-T LAN (Local Area Network) module allows you to connect your computer to a network. It supports data transfer rate up to 1000 Mbps. Using the WLAN The WLAN (Wireless Local Area Network) module supports IEEE 802.11ax, compatible with 802.11a/b/g/n/ac. Turning On/Off the WLAN Radio To turn on the WLAN radio: Click Settings Network & Internet Wi-Fi. Slide the Wi-Fi switch to the On position.
Connecting to a WLAN Network 1. Make sure that the WLAN function is enabled (as described above). 2. Click the network icon in the lower right of the task bar. 3. In the list of available wireless networks, click a network, and then click Connect. 4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase.
Connecting to another Bluetooth Device 1. Make sure that the Bluetooth function is enabled (as described above). 2. Make sure that the target Bluetooth device is turned on, discoverable and within close range. (See the documentation that came with the Bluetooth device.) 3. Click Settings Devices Bluetooth. 4. Select the device you want to connect from the search results. 5. Depending on the type of Bluetooth device that you want to connect to, you will need to enter the pertinent information.
4. Insert the SIM card into the slot. Make sure the golden contact area on the card is facing upward and the beveled corner on the SIM card facing inward. 5. Close the cover. Turning On/Off the WWAN Radio To turn on the WWAN radio: Click Settings Network & Internet Airplane mode. Slide the Cellular switch to the On position. To turn off the WWAN radio: You can turn off the WWAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode.
Using the Optical Disc Drive (Select Models Only) Expansion Unit models have a Super Multi DVD drive or Blu-ray DVD drive. CAUTION: When inserting a disc, do not use force. Make sure that the disc is correctly inserted into the tray, and then close the tray. Do not leave the drive tray open. Also, avoid touching the lens in the tray with your hand. If the lens becomes dirty, the drive may malfunction. Do not wipe the lens using materials with rough surface (such as paper towel).
Inserting and Removing a Disc Follow this procedure to insert or remove a disc: 1. Turn on the computer. 2. Press the eject button and the DVD tray will slide out partially. Gently pull on it until it is fully extended. 3. To insert a disc, place down the disc in the tray with its label facing up. Slightly press the center of the disc until it clicks into place. Eject button To remove a disc, hold the disc by its outer edge and lift it up from the tray. 4. Gently push the tray back into the drive.
Using the Fingerprint Scanner (Optional) CAUTION: For optimal performance, both the scanning surface and the finger should be clean and dry. Clean the scanning surface when needed. You can use adhesive tape to remove dirt and oil from the scanner surface. It is not recommended that you use the fingerprint scanner in a below-freezing temperature. The moisture on your finger can freeze to the scanner’s metal surface when you touch it, resulting in a failed operation.
• Maximum contact area: Place your finger to completely cover the scanner with maximum contact surface. • Place on the center: Position the center of your fingerprint (core) at the center of scanner. Top View Scanner Side View Core After placing your finger on the scanner, lift it up and place it down again. You should slightly move your finger between each reading. Repeat this action several times (normally between 12 and 16 times) until the fingerprint is enrolled.
Using the RFID Reader (Optional) Select models have an HF RFID reader. The reader can read data from HF (High Frequency) RFID (Radio Frequency Identification) tags. The RFID reader is enabled by default. To enable or disable the reader, run the BIOS Setup program and select Advanced Device Configuration RFID Card Reader. (See Chapter 5 for information on BIOS Setup.
Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.
AC Adapter CAUTION: The AC adapter is designed for use with your computer only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your computer is for use in the country where you purchased your computer. If you plan to go overseas with the computer, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the computer.
Battery Pack The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter 7. Charging the Battery Pack NOTE: Charging will not start if the internal temperature of the battery pack is below 0 °C (32 °F) or above 50 °C (122 °F); the charging process will stop if the internal temperature of the battery pack gets above 60 °C (140 °F).
Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours. The G-Manager program provides a tool called “Battery Recalibration” for the purpose. (See “G-Manager” in Chapter 6.) Checking the Battery Level NOTE: Any battery level indication is an estimated result.
When the battery pack is not installed in the computer and you want to know the battery charge, you can press the push-button to see the number of LEDs that light up. Each LED represents 20% charge. Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery. Battery Icon Battery Level Description Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level.
Do not attempt to disassemble the battery pack. NOTE: The illustrations show the Standard model as the example. The removal and installation method for the Expansion Unit model is the same. 1. Turn off the computer and disconnect the AC adapter. Skip this step if you are hot swapping the battery pack. 2. Carefully place the computer upside down. 3. Locate the battery pack you want to remove ( or ). 4. Slide the battery latch toward the right () and then upwards () to release the battery pack. 5.
7. Slide the battery latch toward the locked position ( ). CAUTION: Make sure the battery latch is correctly locked, not revealing the underneath red part.
Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. When not using a connected device, disconnect it. Turn off the wireless radio if you are not using the wireless module (such as WLAN, Bluetooth, or WWAN).
Chapter 4 Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter.
Connecting Peripheral Devices Connecting a USB Device NOTE: USB 3.1port is backward compatible with USB 2.0 port. However, if necessary, you can set the USB 3.1 port to be a USB 2.0 port in the BIOS Setup Utility. Go to the utility, select Advanced Device Configuration, find the setting item, and change the setting to USB 2.0. USB Type-A Your computer has two USB 3.1 Gen 2 ports for connecting USB devices, such as a digital camera, scanner, printer, and mouse. USB 3.
NOTE: You can still connect a USB device that has traditional connector types to the USB-C connector as long as you have a proper adapter. Connecting a Device for USB Charging Your computer has a PowerShare USB port ( ). You can use this port to charge mobile devices even when the computer is in power-off, sleep, or hibernation state. A connected device is charged by either external power (if the AC adapter is connected) or by the computer’s battery (if the AC adapter is not connected).
USB charging will stop in the following situations. – You shut down the computer by pressing the power button for more than 5 seconds – All power (AC adapter and battery pack) is disconnected and then reconnected during power-off state. For USB devices which do not require charging, connect them to other USB ports on your computer. Connecting a Monitor Your computer has an HDMI connector.
The connected device should respond by default. If not, you can switch the display output by pressing the Fn+F5 hot keys. (You can also change the display through Windows Control Panel.) Connecting a Serial Device Your computer has a serial port for connecting a serial device. (The location of depends on your model.) –or– Select Expansion Unit models have a serial port.
Connecting an Audio Device The audio combo connector is the “4-pole TRRS 3.5mm” type so you can connect a compatible headset microphone. SAFETY WARNING: To prevent possible hearing damage, do not listen at high volume levels for long periods.
Using Storage and Expansion Cards Using Storage Cards Your computer has a storage card reader. The card reader is a small drive for reading from and writing to removable storage cards (or called memory cards). The reader supports SD (Secure Digital) and SDXC (Secure Digital eXtended Capacity) cards. To insert a storage card: 1. Locate the storage card reader and open the protective cover. 2. Align the card with its connector pointing to the slot and its label facing up.
Using Smart Cards Your computer has a smart card reader. With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card: 1. Locate the smart card slot and open the protective cover. 2. Slide the smart card, with its label and embedded computer chip facing up into the slot. 3. Close the cover.
Using ExpressCards (Select Models Only) Select Expansion Unit models have an ExpressCard slot. The ExpressCard slot can accommodate a 54 mm (ExpressCard/54) or 34 mm (ExpressCard/34) wide ExpressCard. To insert an ExpressCard: 1. Locate the ExpressCard slot and open the protective cover. 2. Slide the ExpressCard, with its label facing up, all the way into the slot until the rear connectors click into place. 3. Close the cover. To remove an ExpressCard: 1. Open the cover. 2.
Using PC Cards (Select Models Only) Select Expansion Unit models have a PC Card slot. The PC Card slot supports type II card and CardBus specifications. To insert a PC Card: 1. Locate the PC Card slot and open the protective cover. 2. Slide the PC Card, with its label facing up, into the slot until the eject button pops out. Eject button 3. Close the cover. To remove a PC Card: 1. Open the cover. 2.
Expanding or Replacing Installing the SSD 1. Turn off the computer and disconnect the AC adapter. 2. Locate the SSD and open the protective cover. 3. Skip this step if you are expanding your computer from one SSD to two SSDs. If you are replacing an existing SSD, pry the rubber strip () of the SSD (SSD 1 or SSD 2) to release the strip, and, using the rubber strip, pull the SSD canister out of the slot (). 4. Noting the orientation, insert the SSD canister all the way into the slot. 5.
Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand. The BIOS settings are needed by your computer to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility.
When and How to Use You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default BIOS settings. You want to modify some specific settings according to the hardware. You want to modify some specific settings to optimize the system performance. To run BIOS Setup Utility, click Settings Update & Security Recovery. Under Advanced startup, click Restart now.
Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this computer using the asset management program. The program is provided in the Asset tag folder of the Driver disc. Main Menu The Main menu contains the various system settings. System Date sets the system date. System Time sets the system time.
Wake Up Capability specifies events for waking up the system from S3 (Sleep) state. Any Key Wakeup From S3 State allows any key to wake up the system from S3 (Sleep) state. USB Wake Up From S3 allow a USB device activity to wake up the system from S3 (Sleep) state. System Policy sets the system performance. When set to Performance, the CPU always runs at full speed.
Technology for Directed I/O). When enabled, VT-d helps enhance Intel platforms for efficient virtualization of I/O devices. SW Guard Extensions (SGX) can be set to Disabled, Enabled, or Software Controlled. Intel® Software Guard Extensions (Intel® SGX) is an Intel technology for increasing the security of application code. It is used by application developers. Device Configuration enables or disables several hardware components. The items available for setting depend on your model.
If both the administrator and user passwords are set, you can enter any of them for starting up the system and/or entering BIOS Setup. However, the user password only allows you to view/change the settings of certain items. A password setting is applied right after it is confirmed. To cancel a password, leave the password empty by pressing the Enter key. Set Supervisor/User Password sets the supervisor/user password.
enhance platform security by providing a protected space for key operations and other security critical tasks. Change TPM State allows you to select between No Operation and Clear. Intel Trusted Execution Technology enables utilization of additional hardware capabilities provided by Intel® Trusted Execution Technology. Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system.
Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs.
G-Manager G-Manager allows you to view, manage, and configure several system functions and features. The G-Manager home menu presents four categories. Select a category name to open it. For detailed information, see the program’s online help. Select About Help.
Chapter 7 Care and Maintenance Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.
Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files. Using the Cable Lock You can use a Kensington-type cable lock to protect your computer against theft. The cable lock is available in most computer stores.
Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended temperature is between 0 °C (32 °F) and 55 °C (131 °F). (Actual operating temperature depends on product specifications.) Avoid placing the computer in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using the computer in extreme environments for long periods can result in product deterioration and a shortened product life.
LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management. Cleaning Guidelines Never clean the computer with its power on.
temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day. It is recommended that you charge the battery pack with the computer’s power off.
Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface. Turn off the computer power when cleaning the display. Cleaning the display with the power on may cause improper operation. Do not use excessive force on the display.
When Traveling Before traveling with your computer, make a backup of your hard disk data into flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. Make sure that the computer is turned off and the top cover is securely closed. Make sure that all the connector covers are closed completely to ensure the waterproof integrity.
Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.
Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem. Make sure that you turn on all peripheral devices before turning on the computer. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup program.
Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesn't charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly.
Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase brightness. The display output might be set to an external device. To switch the display back to the LCD, press the Fn+F5 hot key or change the display through the Display Settings Properties. The characters on the screen are dim.
Fingerprint Scanner Problems The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.” When enrolling a fingerprint, make sure you move your finger slightly between each reading. Not moving or moving too much can both result in fingerprint reading failures. The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint.
Hard Disk Drive Problems NOTE: The term “hard disk drive” throughout this manual refers generally to the mass storage device in your computer. The hard disk drive error message appears on the screen. The hard disk drive has defects. Ask your dealer for help. The hard disk drive operations seem slow. The data files stored on the hard disk drive may be fragmented. Defragment the drive. (See Windows online help for instructions.). The hard disk drive in-use indicator glows without blinking.
Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. Power Management Problems The computer does not enter Sleep or Hibernation mode automatically. If you have a connection to another computer, the computer does not enter Sleep or Hibernation mode if the connection is actively in use. Make sure that the Sleep or Hibernation time-out is enabled. The computer does not enter Sleep or Hibernation mode immediately.
If using an external speaker, make sure that the speaker is properly connected. Distorted sound is produced. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. The sound system does not record. Adjust the playback or recording sound levels. Startup Problems When you turn on the computer, it does not seem to respond.
Plug your computer into an outlet on a different branch circuit from that used by the affecting device. Consult your dealer or an experienced radio technician for help. I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on. Make sure that the SSID setting is the same for every WLAN device in the network. Your computer is not recognizing changes. Restart the computer. Make sure that the IP address or subnet mask setting is correct.
Other Problems The date/time is incorrect. Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer, the RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery. GPS signals drop when they are not supposed to. If your computer is connected to the docking station which has one or more USB 3.1/3.
Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the computer Reset the computer by any of these methods: Press Ctrl+Alt+Del on the keyboard. This opens the Ctrl-Alt-Del screen where you can select actions including Restart.
System Recovery Using Windows RE Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting Settings Update & security. There are several choices: System Restore This option allows you to restore Windows to an earlier point in time if you have created a restore point.
your hard disk drive (i.e. SSD on your computer model) that is set aside by the manufacturer to hold the original image of your system. WARNING: Using this feature will reinstall Windows to your system and configure it to the system’s factory default settings. All data on the hard disk drive will be lost. Make sure that power is not interrupted during the recovery process. An unsuccessful recovery may result in Windows startup problems. To restore your system to the factory default state: 1.
Using the Driver Disc (Optional) NOTE: You can download the latest drivers and utilities from Getac website at http://www.getac.com Support. The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc. In case you want to manually install Windows, you will have to install the drivers and utilities one by one after installing Windows.
Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts Specifications CPU Comet Lake U Platform - Intel® Core™ i5-10210U, 1.6GHz up to 4.2GHz, 6M cache - Intel® Core™ i5-10310U, 1.6GHz up to 4.4GHz, 6M cache - Intel® Core™ i7-10510U, 1.8GHz up to 4.9GHz, 8M cache - Intel® Core™ i7-10610U, 1.8GHz up to 4.9GHz, 8M cache - Intel® Core™ i7-10710U, 1.1GHz up to 4.
Parts I/O ports Specifications Standard USB 3.1 Gen 2, PowerShare USB 2.0, RJ45, HDMI 1.4, combo audio (4-pole TRRS 3.5mm type), docking, tri antenna pass-through Configurable I/O options Left/right configuration: VGA/RS-232, RS-232/DisplayPort, or RS-232/ USB-C Optional Second RS-232 (Expansion Unit models only)) LAN Intel® i219-LM Gigabit Network Connection Wireless LAN + Bluetooth Intel Wi-Fi 6 AX200 + Bluetooth 5.
Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only.
On the Use of the System Class B Regulations USA Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur.
Safety Notices About the Battery If the battery is mishandled, it may cause fire, smoke or an explosion and the battery’s functionality will be seriously damaged. The safety instructions listed below must be followed. Danger Do not immerse the battery with liquid such as water, sea water or soda. Do not charge/discharge or place the battery in high-temperature (more than 80 °C / 176 °F) locations, such as near a fire, heater, in a car in direct sunlight, etc. Do not use unauthorized chargers.
Caution Do not use the battery where static electricity (more than 100V) exists that might damage the protection circuit of the battery. When children are using the system, parents or adults must ensure that they are using the system and battery correctly. Keep the battery away from flammable materials during charging and discharging. In case lead wires or metal objects come out from the battery, you must seal and insulate them completely.
FRENCH ATTENTION: II y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d’un type équivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant. Attention (for USA Users) The product that you have purchased contains a rechargeable battery. The battery is recyclable.
cause discomfort or injury. To reduce potential heat-related concerns, follow these guidelines: Keep your device and its AC adapter in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device. Use common sense to avoid situations where your skin is in contact with your device or its AC adapter when it’s operating or connected to a power source.
On the Use of the RF Device USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the government’s requirements for exposure to radio waves.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by the manufacturer could void the user’s authority to operate this device.
German Dieses Produkt entspricht den Bestimmungen der Europäischen Richtlinie 2014/53/EU. Greek To προϊόν αυτό πληροί τις προβλέψεις της Ευρωπαϊκής Οδηγίας 2014/53/EU. Icelandic Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 2014/53/EU. Italian Questo prodotto è conforme alla Direttiva Europea 2014/53/EU. Norwegian Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 2014/53/EU. Portuguese Este produto cumpre com as normas da Diretiva Européia 2014/53/EU.
Waste Electrical and Electronic Equipment (WEEE) This symbol means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Proper recycling of your product will protect human health and the environment.
User Notification of Take-back Service To Institutional (B2B) Users in United States: Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible.
ENERGY STAR ® ENERGY STAR is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. ® Please reference ENERGY STAR related information from http://www.energystar.gov. ® As an ENERGY STAR Partner, Getac Technology Corporation has determined ® that this product meets the ENERGY STAR guidelines for energy efficiency.
® Over its lifetime, ENERGY STAR qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (“sleep settings”) on computers and monitors can result in much savings annually. Remember, saving energy prevents pollution Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution.
Battery Recycling For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling. See more at: http://www.
California Proposition 65 For California USA: Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65. This does not mean the products pose a significant risk of exposure.
About Battery and External Enclosure Replacement Battery The batteries of your product include two battery packs and a button cell (or called RTC battery). All batteries are available from Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in “Replacing the Battery Pack” in Chapter 3. The bridge battery and button cell must be replaced by Getac authorized service centers. Visit the website at http://us.getac.com/support/support-select.
