X500 USER’S MANUAL
Rugged Mobile Computing Solutions 2011 TRADEMARKS All other brand and product names are trademarks or registered trademarks of their respective owners. NOTE The information in this manual is subject to change without notice. Most screens and operating instructions in this manual are based on Windows 7. If you’re using a different version of Windows, the screens and related operations may not be the same. For the latest version of the manual, please visit the Getac website at www.getac.com.
ENERGY STAR® is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. Please reference ENERGY STAR® related information from www.energystar.gov. As an ENERGY STAR® Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Over its lifetime, ENERGY STAR® qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (“sleep settings”) on computers and monitors can result in much savings annually. Remember, saving energy prevents pollution Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution.
Table of Contents Getting Started.........................................................................................................................................1-1 Getting the Computer Running ............................................1-2 Unpacking ............................................................................1-2 Connecting to AC Power ..................................................1-3 Turning On and Off the Computer...................................
Using the DVD Drive ..............................................................2-16 Inserting and Removing a Disc .......................................2-16 Using the Network Features .................................................2-18 Using the LAN .....................................................................2-18 Using the Wireless LAN ......................................................2-18 Using the Fingerprint Sensor .................................................2-22 Managing Power .
Location Guidelines............................................................5-4 General Guidelines.............................................................5-4 Cleaning Guidelines ...........................................................5-5 Battery Pack Guidelines.....................................................5-5 Touchscreen Guidelines.....................................................5-6 When Traveling ........................................................................
European Union CE Marking and Compliance NoticesB-9 iv
Chapter 1 Getting Started Congratulations on purchasing this rugged computer. This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.
Getting the Computer Running This section guides you through the procedures for getting the computer ready for operation. Unpacking After unpacking the shipping carton, you should find these standard items: Rugged computer Accessories: AC adapter AC power cord Driver disc Document(s) Stylus and tether (depending on your model) Inspect all the items. If any item is damaged or missing, notify your dealer immediately.
Connecting to AC Power The computer operates either on the external AC power or internal battery power. It is suggested that you use AC power when you start up the computer for the very first time. CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. 1. Plug the DC cord of the AC adapter to the power connector of the computer (). 2. Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet (). 3.
When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the computer. A reverse procedure may damage the AC adapter or the computer. When unplugging the connector, always hold the plug head. Never pull on the cord. NOTE: When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3. Turning On and Off the Computer Turning On 1. Open the top cover by pulling the cover latch and lifting up the cover.
2. Press the power button ( ). 3. Each time the computer is turned on, it performs a Power-On Self Test (POST), and the operating system such as Windows should start. Turning Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode: To... Do this... Power off (Shutdown) Use the Windows Start menu in the lower left and follow the shutdown procedure.
Taking a Look at the Computer NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for waterand dust-proof integrity. (Engage the locking mechanism if existing.) Front Components 1-6 Ref Component Top Cover Latch Locks the top cover.
Rear Components Ref Component Description See Also Strap Holder Two buckles hold the shoulder strap. Kensington Lock Locks the computer to a stationary object for security. P. 5-2 Power Connector Connects the AC adapter. P. 1-3 USB Port Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more. P. 4-5 eSATA/USB Combo Connects an eSATA device such as an Port external hard drive or optical drive. Can also function as a USB port.
Ref Component Description See Also Audio Output Connector Connects a set of headphones or external speakers with amplifier. P. 4-7 Microphone Connector Connects an external microphone. P. 4-7 RJ-45 Connector Connects the LAN cable. P. 2-18 Right-Side Components Ref 1-8 Component Description Battery Pack Supplies power to your computer when external power is not connected. Hard Disk Drive Inside is the hard disk drive.
Left-Side Components Ref USB Port Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more. There are two ports. P. 4-5 PCMCIA Slot Accepts a PC card for additional functions. There are two slots. P. 4-8 ExpressCard Slot Accepts an ExpressCard/34 or ExpressCard/54 for additional functions. P. 4-11 Super Multi Drive Accepts a compact disc for installing or loading software, accessing data, and playing music/video. P.
Top-open Components Ref Component Description Camera Lens (optional) Allows you to use the camera function. LCD Screen Displays the output of the computer. May include the optional touchscreen feature. Light Sensor Detects the surrounding lighting condition for automatic adjustment of the LCD brightness and optional 1-10 Operating Your Computer See Also P.
Ref Component Description See Also keyboard backlight. Microphone Receives sound and voice for the computer. Power Button Turns the power on or off (Sleep mode by default). P. 1-4 Keyboard Serves as the data input device of the computer. P.2-2 Touchpad Serves as the pointing device of the computer. P. 2-7 Fingerprint Sensor Serves as the fingerprint verification, preventing unauthorized access to your computer. Quick Buttons P. 錯誤! 尚未定義 書籤。 P.
Ref Component Description See Also Sleep mode. Lights red when the optional hard disk drive heater is on. Battery Charge Lights green when the battery is fully charged. P. 3-3 Lights amber when the battery is being charged. Blinks amber when the battery’s capacity is below 10 %. LAN Wireless Hard Disk Drive 1-12 Lights green when the wireless LAN. Blinks green when computer is reading / writing data to the hard disk. Num Lock Lights green when Num Lock is on. P.
Bottom Components Ref Component Description See Also Docking Connector Connects to the Office Dock (purchased separately). SIM Card Slot (optional) Inside is the modem card P. 錯誤! 尚未定義 書籤。 Memory Slots Inside are the memory slots for expanding the memory size of your computer. P.
Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer. CAUTION: The computer can get uncomfortably warm when you use it in high temperatures.
Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys Cursor-control keys Numeric keys Function keys Typewriter Keys Typewriter keys are similar to the keys on a typewriter. Several keys are added such as the Ctrl, Alt, Esc, and lock keys for special purposes.
Numeric Keypad Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals. When Num Lock is off, the keys serve as cursor-control keys.
Function Keys On the top row of the keys are the function keys: F1 to F12. Function keys are multi-purpose keys that perform functions defined by individual programs. Fn Key The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key. The letter “Fn” and the alternative functions are identified by the color of blue on the keytop. To perform a desired function, first press and hold Fn, then press the other key.
Key Description Increases the sound volume. Decreases the LCD brightness. Increases the LCD brightness. Switches the system sound output off (mute) or on. Switches LCD backlight off or on. Switches the display output to one of the following when an external monitor is connected through the VGA port. LCD LCD & VGA VGA Serves as the sleep button that you can define with Windows’ Power Options. (See the “Power Management” in Chapter 3.
Windows Keys The keyboard has two keys that perform Windows-specific functions: Application key. Windows Logo key and The Windows Logo key opens the Start menu and performs software-specific functions when used in combination with other keys. The Application key usually has the same effect as a right mouse click. (See your Windows manual for more information.
Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: For optimal performance of the touchpad, keep your fingers and the pads clean and dry. When tapping on the pad, tap lightly. Do not use excessive force. The touchpad is a pointing device that allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons.
Here are some common terms that you should know when using the touchpad: Term Action Point Move your finger on the pad until the cursor points to the selection on the screen. Click Press and release the left button. –or– Tap gently anywhere on the pad. Double-click Press and release the left button twice in quick succession. –or– Tap twice on the pad rapidly. Drag and drop Press and hold the left button, then move your finger until you reach your destination (drag).
Term Scroll Action To scroll is to move up and down or left and right in the working area on the screen. To move vertically, place your finger on the right or left edge of the pad and slide your finger up and down along the edge. To move horizontally, place your finger on the top or bottom edge of the pad and slide your finger left and right. This function works only after you install the touchpad driver supplied with the computer and configure the touchpad to enable the function.
Using the Touchscreen (Optional) CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use your finger or the included stylus. The touchscreen is a touch-sensitive device that allows you to navigate on the screen without using a keyboard, touchpad, or mouse. Use the included stylus to select objects on the screen. The stylus can be stretched for better grip and handling.
Using Multi-touch Gestures (Optional) If your computer model comes with multi-touch-capable screen and Windows 7, you can interact with your computer by placing two fingers on the screen. The movement of the fingers across the screen creates “gestures,” which send commands to the computer. Here are the multi-touch gestures that you can use: Gestures Actions ( = finger down; = finger up) Descriptions Use panning to see another part of a page that has scroll bars.
Gestures Actions ( = finger down; = finger up) Rotate or Move two fingers in opposing directions. -orUse one finger to pivot around another. Press and Tap Descriptions Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counterclockwise). The gesture works in applications that support the specific gesture. Use press and tap to access the shortcut menu. Press on target and tap using a second finger.
Gestures Actions ( = finger down; = finger up) Flicks Make quick drag gestures in the desired direction. Descriptions Flick left or right to navigate back and forward in a browser and other applications. The gesture works in most applications that support back and forward.
Using the Input Panel Use the Input Panel to enter text and perform various keyboard functions. There are two types of Input Panels for you to use in Windows 7: Touch Keyboard allows you to enter text by tapping the keys with your stylus, like pressing the keys on a standard keyboard. Writing Pad allows you to write on the writing pad, like writing on a piece of paper. Your handwriting will be converted into typed text.
Using the Quick Buttons The Quick Buttons allow you to quickly start a program or activate a function. The quick buttons are: Button Description Toggles the sunlight-readable mode on or off. An OSD (On Screen Display) pops up on the screen indicating the result. In sunlight-readable mode, the LCD brightness is increased to the highest level. The mode automatically ends when the brightness setting is changed, the computer resumes from Sleep/Hibernation mode, or the computer is restarted.
P1 Serves as the master ON/OFF control of the RF radio. An OSD (On Screen Display) pops up on the screen indicating the result. When set to OFF, all wireless modules (WLAN) cannot be used. When set to ON, individual settings of the module work. The on/off status will persist through Sleep/Hibernation mode but it will always be on upon restarting. NOTE: The button works only when the hardware RF switch is on. You can re-define the function of the button. P2 Serves as the Ctrl+Alt+Del keyboard keys.
Using the DVD Drive Your computer comes with a Super Multi drive. The drive can read from and write to CD, DVD+, DVD- and DVD-RAM media. CAUTION: When inserting a disc, do not use force. Make sure that the disc is correctly inserted into the tray, and then close the tray. Do not leave the drive tray open. Also, avoid touching the lens in the tray with your hand. If the lens becomes dirty, the drive may malfunction. Do not wipe the lens using materials with rough surface (such as paper towel).
1. Turn on the computer. 2. Open the cover. 3. Press the eject button and the DVD tray will slide out partially. Gently pull on it until it is fully extended. 4. To insert a disc, place down the disc in the tray with its label facing up. Slightly press the center of the disc until it clicks into place. To remove a disc, hold the disc by its outer edge and lift it up from the tray. 5. Gently push the tray back into the drive. 6. Close the cover.
Using the Network Features Using the LAN The internal 10/100/1000Base-T LAN (Local Area Network) module allows you to connect your computer to a network. It supports data transfer rate up to 1000 Mbps. To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ-45 connector on the computer and the other end to the network hub. Your computer supports two LAN modules (LAN 1 and LAN 2) so you can connect to two networks at the same time.
Technology Stated Maximum Throughput (Mbps) Data Rates (Mbps) Band (GHz) Modulation Technology 802.11a 54 54, 48, 36, 5.15 ~ 24, 18, 12, 9, 5.35 6 OFDM (Orthogonal Frequency Division Multiplexing) 802.11b 11 11, 5.5, 2, 1 DSSS (Direct Sequence Spread Spectrum) 802.11g 54 54, 36, 18, 9 2.4 OFDM (Orthogonal Frequency Division Multiplexing) 802.11n 100 Mbps or more 100 ~ 210 Spatial multiplexing, uses MIMO (multiple-input multiple-output) 2.412 ~ 2.462 2.4 / 5 NOTE: 802.
2. To turn on the WLAN radio, press Fn+F1 or click the WLAN button in the Quick Bar as shown below (an X over the button means the radio is currently off.) 3. Windows Mobility Center has wireless network turned on by default. on the taskbar should appear without a The Wireless Network icon red X. (In case you have previously turned it off in Windows Mobility Center, be sure to turn it on when using the function the next time.
4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase. For more information on setting a wireless network connection, refer to Windows online help. NOTE: You can use Intel® PROSet Wireless to take full advantage of the WiFi capabilities of your computer. See the Help of the utility for instructions.
Using the Fingerprint Sensor The fingerprint sensor provides a strong authentication mechanism based on fingerprint recognition. You can log on to your computer or sign in to a web site with your fingerprint instead of a password. NOTE: You can register a fingerprint only after creating a password for the Windows user account. To register your fingerprint, click Start All Programs Fingerprint Software Fingerprint Registration.
You can then use the Fingerprint Software to set up how the fingerprint authentication works. For detailed information, click Start All Programs Fingerprint Software Help.
Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.
AC Adapter CAUTION: The AC adapter is designed for use with your computer only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your computer is for use in the country where you purchased your computer. If you plan to go overseas with the computer, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the computer.
Battery Pack The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. The operating time of a fully charged battery pack depends on how you are using the computer. When your applications often access peripherals, you will experience a shorter operating time. NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter 7.
Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours. A tool called “Gauge Reset” is provided for the purpose. Checking the Battery Level NOTE: Any battery level indication is an estimated result.
Switch The value of the corresponding green segment indicates the relative percentage of the battery charge. The battery pack is fully discharged when you see no segment glowing green. Replacing the Battery Pack CAUTION: There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the computer manufacturer’s optional battery packs. Discard used batteries according to the dealer’s instructions. Do not attempt to disassemble the battery pack.
3. Pull the strip and slide the battery pack out of the slot. 4. With the strip facing outward, insert the new battery pack all the way into the slot. 5. Close the cover.
Battery Low Signals and Actions The battery icon the battery. Battery Icon changes appearance to display the current state of Battery Level Description Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. Low The battery charge has reached the low-battery level (10% by default). Critically low The battery charge has reached the critical battery level (5% by default).
Power Management Your computer supports ACPI (Advanced Configuration and Power Interface) for power management. The power management feature allows you to reduce the power consumption for energy saving. With an ACPI-compliant operating system such as Windows, power supply to different computer components is controlled on an as-needed basis. This allows maximum power conservation and performance at the same time. In general, Windows’ power management works in this way: What... When...
Hibernation Hibernation is a very useful feature. People frequently open many applications when they use computers. It takes some time to get all these applications open and running, and normally they all have to be closed before the computer can be turned off. When you use the hibernation feature, you do not have to close the applications. The computer stores the state of your computer to a file on the hard disk and then shuts down.
Power-Saving Tips Aside from enabling your computer’s power saving mode (see previous section), you can do your part to maximize the battery’s operating time by following these suggestions. Enter power saving mode when using battery power. Do not disable automatic power management features. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. Many USB devices use power just by being connected.
Chapter 4 Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter.
Connecting a VGA or HDMI Display Monitor If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your computer Your computer supports a VGA connector and a HDMI connector. HDMI (High-Definition Multimedia Interface) is an audio/video interface that transmits uncompressed digital data and therefore delivers true HD quality.
3. Plug one end of the monitor’s power cord into the power socket on the monitor and the other end to an electrical outlet. 4. To use the monitor, turn on the monitor before turning on the computer. 5. The connected device should respond by default. If not, you can switch the display output by pressing the Fn+F5 hot keys. (You can also change the display through Windows Control Panel Display Settings Properties.
Connecting a Serial Device Your computer has two serial ports for connecting a serial device such as a serial mouse or serial communication device (modem). Follow this procedure to connect a serial device: 1. The serial port is configured as RS232 by default. If you want to use it as RS422, run BIOS Setup to change the setting. 2. Turn off the computer. 3. Plug the device cable to the serial port on the rear of the computer. 4. Turn on the computer.
Connecting a USB Device Your computer has three USB ports for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse. NOTE: The eSATA/USB Combo port can also function as a USB port. The USB ports support transfer rates up to 12 MB/s for USB 1.1 devices and 480 MB/s for USB 2.0 devices. To connect a USB device, slide the release latch towards the right to open the port cover and then simply plug the device cable to one of the USB ports.
Connecting an eSATA Device Your computer has an eSATA/USB combo port for connecting eSATA devices (such as an external hard drive and external optical drive) / USB devices (see previous section). The port supports SATA II with transfer rate up o 3.0Gbit/s. It can provide 5V power if a certified USB-eSata combo cable is used. To connect an external eSATA device, simply plug the device cable to the eSATA port.
Connecting Audio Devices For higher audio quality, you can send or receive sound through external audio devices. Audio Output Connector (green) can be connected to speakers, headphones, or earphone set. Microphone Connector (pink) can be connected to an external microphone for recording voice or sound. NOTE: After connecting an external audio device, make sure that you specify the use of the correct audio device in Windows.
Using Smart Cards Your computer has a smart card slot. With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card: 1. Locate the smart card slot on the right of the computer and open the cover. 2. Slide the smart card, with its label and embedded chip facing up into the slot. Chip 3.
Using PC Cards NOTE: Some PC cards require additional system resources. Before using such PC card, you may have to free other system resources for the PC card. Although some PC cards can be inserted and removed without turning off the computer, you cannot remove or install PC cards during Sleep mode. Your computer has one PC card slot which supports type II card and CardBus specifications. To insert a PC card: 1. Locate the PC card slot on the right side of the computer and open the cover. 2.
2. Select (highlight) the PC card from the list to disable the card. 3. Push the eject button and the card will slide out slightly. 4. Pull the card out of the slot.
Using ExpressCards Your computer has an ExpressCard slot. ExpressCard supports the PCI Express and USB 2.0 serial data interfaces (supporting speeds of up to 2.5 Gbps and 480 Mbps respectively), improving speed in data transfer while conserving power usage. The ExpressCard slot can accommodate a 54 mm (ExpressCard/54) or 34 mm (ExpressCard/34) wide ExpressCard. Typical ExpressCards support a very extensive range of applications including memory, wired and wireless communication cards, and security devices.
To insert an ExpressCard: 1. Locate the ExpressCard slot on the right side of the computer. 2. Slide the ExpressCard, with its label facing up, all the way into the slot until the rear connectors click into place. 3. When a new card is seated, the computer will detect it and try to install the appropriate driver. Follow the on-screen instructions to complete the process. 4. Close the cover. To remove an ExpressCard: 1.
System Memory Upgrade You can upgrade your computer by changing system memory to a maximum of 8 GB on the two 1066/1333 MHz DDR3 SO-DIMM slots. CAUTION: RAM modules are extremely sensitive to static electricity. There are cases where static electricity generated by the human body has adversely affected such modules. When inserting or removing a RAM module, do not touch the terminals or internal components, insert objects other than the module, or allow foreign particles to enter.
a 20-degree angle (). Then push down until the retaining clips lock the module into position (). CAUTION: If the RAM module is difficult to insert or difficult to push down, do not force it. Check once more to ensure that the module is positioned correctly. 5. Replace the compartment cover and secure with 6 screws. 6. Replace the battery pack.
Chapter 5 Caring for the Computer Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.
Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files.
Using the Cable Lock You can use a Kensington-type cable lock to protect your computer against theft. The cable lock is available in most computer stores. To use the lock, loop the lock cable around a stationary object such as a table. Insert the lock to the Kensington lock hole and turn the key to secure the lock. Store the key in a safe place.
Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended temperature is between 0 C (32 F) and 45 C (113 F). Select models support -15 C (5 F) low temperature. Avoid placing the computer in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Operating in an environment with metallic dust is not allowed. Do not cover or block any ventilation openings on the computer.
using a screen saver or other software that prevents the power management from working. Cleaning Guidelines Never clean the computer with its power on. Use a soft cloth moistened with water or a non-alkaline detergent to wipe the exterior of the computer. Gently wipe the display with a soft, lint-free cloth. Do not use alcohol or detergent on the display. Dust or grease on the touchpad can affect its sensitivity.
Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day. It is recommended that you charge the battery pack with the computer’s power off. To maintain the battery pack’s operating efficiency, store it in a cool dark place removed from the computer and with 30 % ~ 40 % charge remaining. Important guidelines when using the battery pack.
Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface. To remove hard to remove dirt, blow some steam on the particular area and gently wipe away using a soft cloth. Turn off the computer power when cleaning the display. Cleaning the display with the power on may cause improper operation.
When Traveling Before traveling with your computer, make a backup of your hard disk data into flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. Make sure that the computer is turned off and the top cover is securely closed. Make sure that all the connector covers are closed completely to ensure the waterproof integrity.
Chapter 6 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.
Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem. Make sure that you turn on all peripheral devices before turning on the computer. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup program.
Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. Make sure that the battery pack is installed correctly. Make sure that the battery terminals are clean. The operating time of a fully charged battery becomes shorter.
Make sure that the other device is not in “Hidden” mode. Make sure that devices are compatible. Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase brightness. The display output might be set to an external device.
DVD Drive Problems The DVD drive cannot read a disc. Make sure that the disc is correctly seated in the tray, with the label facing up. Make sure that the disc is not dirty. Clean the disc with a disc cleaning kit, available in most computer stores. Make sure that the computer supports the disc or the files contained. You cannot eject a disc. The disc is not properly seated in the drive.
Hardware Device Problems The computer does not recognize a newly installed device. The device may not be correctly configured in the BIOS Setup program. Run the BIOS Setup program to identify the new type. Make sure if any device driver needs to be installed. (Refer to the documentation that came with the device.) Make sure if the device needs any jumper or switch settings. (Refer to the documentation that came with the device.) Check the cables or power cords for correct connections.
Water or liquid is spilt into the keyboard. Immediately turn off the computer and unplug the AC adapter. Then turn the keyboard upside down to drain the liquid out of the keyboard. Make sure to clean up any part of the spill you can get to. Though the keyboard of your computer is spill-proof, liquid will remain in the keyboard enclosure if you don’t remove it. The numeric keypad is disabled. Make sure that the Num Lock is switched on. (Check if the Num Lock Indicator glows or not.
If the card requires an IRQ (Interrupt ReQuest), make sure that there is one available. The PC card stops communicating properly. The application may have been reset when the computer is turned off or in Sleep mode. Exit and restart the application. Power Management Problems The computer does not enter Sleep or Hibernation mode automatically. If you have a connection to another computer, the computer does not enter Sleep or Hibernation mode if the connection is actively in use.
Software Problems An application program does not work correctly. Make sure that the software is correctly installed. If an error message appears on the screen, consult the software program’s documentation for further information. If you are sure the operation has stop, reset the computer. (See “Resetting the Computer” later in this chapter.) Sound Problems No sound is produced. Make sure that the volume control is not set too low. Make sure that the computer is not in Sleep mode.
Startup Problems When you turn on the computer, it does not respond and the Power Indicator does not light green. If you are using an external AC power, make sure that the AC adapter is correctly and securely connected. If so, make sure that the electrical outlet works properly. If you are using the battery power, make sure that the battery is not discharged. When you turn on the computer, it stops after POST. Restart your computer. WLAN Problems I cannot use the WLAN feature.
I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on. Make sure that the SSID setting is the same for every WLAN device in the network. Your computer is not recognizing changes. Restart the computer. Make sure that the IP address or subnet mask setting is correct. I cannot communicate with the computer in the network when Infrastructure mode is configured.
Other Problems The date/time is incorrect. Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer, the RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery.
Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If the computer operation seems to hang up, first wait. It is possible that the computer is processing data. Periodically check the hard disk drive in-use indicator, if it flashes irregularly, the program may be accessing data and preventing you from using the keyboard.
Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts Specifications CPU Intel® Arrandale i5-520M 2.4GHz 3MB L3, 35W Chipset Mobile Intel® QM57 Express Chipset, vPro support BIOS 8MB SPI Flash RAM Display Audio Up to 8GB DDR3 SDRAM, 2 slots, 1066/1333MHz Panel 15.
Parts Specifications Card slots PCMCIA CardBus Type II x 2 ExpressCard/34/54 Smart Card I/O ports USB port × 3, serial port x 2(RS232/RS422), eSATA/ USB port, RJ-45 port x 2, docking connector LAN LAN1: Intel® 82577LM Gigabit Network Connection LAN2: Realtek RTL8111DL, DSM mode support Wireless LAN Intel® Centrino® Ultimate N 6200 AGN Half Mini Card, IEEE 802.11a/b/g/n CMOS Web CAM 1.3M pixel Security Kensington lock TPM 1.
Parts Green Product Coverage Specifications Safety UL, UL1604, TUV, TUV/CB, E-mark RoHS 6 European union banned materials, EPEAT silver Other 12 universal GP product banned materials, ENERGY STAR, WEEE Specifications A-3
Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only.
On the Use of the System Class B Regulations USA Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur.
FINNISH VAROITUS: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. ENGLISH CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions. DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie.
adapter with paper or other objects that will reduce cooling. Do not use the AC adapter while it is inside a carrying case. Connect the adapter to a proper power source. The voltage requirements are found on the product case and/or packaging. Do not use the adapter if the cord becomes damaged. Do not attempt to service the unit. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture.
On the Use of the RF Device NOTE: The information in this section applies to models with the wireless LAN module. USA and Canada Safety Requirements and Notices Radio Frequency Interference Requirements The FCC with its action in ET Docket 93-62 has adopted a safety standard for human exposure to Radio Frequency (RF) electromagnetic energy emitted by FCC certified equipment. The wireless LAN module meets the Human Exposure limits found in OET Bulletin 65, 2001, and ANSI/IEEE C95.1, 1992.
Explosive Device Proximity Warning WARNING: Do not operate a portable transmitter (such as a wireless network device) near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use. Antenna Warning WARNING: To comply with the FCC and ANSI C95.
accordance with the instruction manual and operated in a commercial environment. However, there is no guarantee that interference will not occur in a particular commercial installation, or if operated in a residential area. If harmful interference with radio or television reception occurs when the device is turned on, the user must correct the situation at the user’s own expense. The user is encouraged to try one or more of the following corrective measures: Reorient or relocate the receiving antenna.
European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999/5/EC. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999/5/EC. Dutch Dit product is in navolging van de bepalingen van Europees Directief 1999/5/EC. Finnish Tämä tuote noudattaa EU-direktiivin 1999/5/EC määräyksiä. French Ce produit est conforme aux exigences de la Directive Européenne 1999/5/EC.
Norwegian Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 1999/5/EC. Portuguese Este produto cumpre com as normas da Diretiva Européia 1999/5/EC. Spanish Este producto cumple con las normas del Directivo Europeo 1999/5/EC. Swedish Denna produkt har tillverkats i enlighet med EG-direktiv 1999/5/EC. Local Restrictions of 802.11a/g/n Radio Usage CAUTION: Due to the fact that the frequencies used by 802.11a/g/n wireless LAN devices may not yet be harmonized in all countries, 802.
Belgium and the Netherlands In Belgium and the Netherlands, the product may not be used outdoors. See the instructions next under the heading “Turning Off the Wireless LAN Radio.” France Departments in Which the Wireless LAN Module Can Be Used (Indoors Only) The wireless LAN module can currently be used indoors only in the following 38 departments of mainland France.
Frequency Ranges (MHz) Indoors Outdoors 2400 – 2446.5 10 mW Not permitted 2446.5 – 2483.5 100 mW 100 mW on private property with Ministry of Defense approval Turning Off the Wireless LAN Radio NOTE: Turning the wireless LAN radio off is not the same as disabling the wireless LAN card. It is not necessary to disable the card to meet the regulatory requirements.
