Warranty Guide
REGISTER YOUR WARRANTY: hps://genstone.com/warranty/registraon
GenStone Enterprises, LLC (“GenStone”) Faux Stone, Rock, and Brick Products (the “Products”) are
manufactured in accordance with high standards and ght quality controls. GenStone will not rust or corrode
because the panels are made of polyurethane.
WHAT DOES THIS WARRANTY COVER?
Limited Lifeme Warranty Manufacturing Defects. GenStone warrants to you, the owner of the property at
the me the Products were installed, that the Products are free from defects in material and workmanship in
the course of manufacture if installed according to our specicaons.
Limited Fade Warranty. GenStone also warrants to you that for a limited period specied below, the Products
will not excessively fade. “Excessive Fading” is more than ‘normal fading’ (see below) which is in excess of a
Delta E of ve (5) Hunter units, as determined by GenStone. Limited Hail Damage Warranty. GenStone also
provides you with a limited hail damage warranty, more fully outlined below. This Warranty is limited to the
terms and condions, exclusions and limitaons, requirements and legal rights stated in this Warranty.
HOW LONG DOES THE COVERAGE LAST?
Limited Lifeme Warranty Manufacturing Defects. If you are an individual, this Limited Warranty lasts for
the life of the property on which the Products were originally applied (“Property”) for as long as you own
the Property. If you are not an individual (e.g., you are a corporaon, condominium, cooperave housing
arrangement, unincorporated associaon, school, church, government or public enty, etc.), the warranty
period will be 25 years from the date of original installaon of the Products on the Property, prorated as
outlined in the Warranty Coverage Schedule below. This Limited Warranty may be transferred with the
Property. However, upon the transfer, the warranty period will be no more than 25 years from the date of
original installaon of the Products on the Property, prorated in accordance with the Warranty Coverage
Schedule below.
Limited Fade Warranty. GenStone’s excessive fade warranty will last as long as GenStone’s Limited Warranty
lasts, and upon transfer with the Property, shall connue based upon the coverage terms for the GenStone
Limited Warranty. Limited Hail Damage Warranty. GenStone’s hail damage warranty will last as long as
GenStone’s Limited Warranty lasts, and upon transfer with the Property, shall connue based upon the
coverage terms for the GenStone Limited Warranty.
WHAT WILL WE DO?
You must nofy us in accordance with the noce requirements outlined below, and we must validate the
complaint. Upon the nocaon and validaon, we will undertake the following:
Limited Warranty Manufacturing Defect. We will repair, replace or refund the purchase price of the defecve
poron of our Product that blisters, checks, crazes, akes, peels or weathers unevenly due to a defect in our
manufacturing process. Our obligaons under this Warranty will in no event exceed the purchase price of the
originally installed Products found to be defecve. Any addional costs and expenses beyond these amounts
are your responsibility.
25 YEAR LIMITED WARRANTY
CONTACT OUR SUPPORT TEAM
1-800-425-0788 info@genstone.com
Updated 4/4/2019Page 1 of 6