VERIZON WIRELESS V620 USER MANUAL Revision 7/7/05
VERIZON V620 USER MANUAL WELCOME Congratulations on purchasing a Verizon Wireless V620 PC Card and VZAccess Manager. Using our wireless PC Card with your laptop, you can connect to the Internet, corporate intranet, and your email while you're away from the office at high speed. This manual will provide information needed to get started and effectively use your new PC Card and VZAccess Manager software.
VERIZON V620 USER MANUAL o ¾ In addition to FAA requirements, many airline regulations state that you must suspend wireless operations before boarding an airplane. Please ensure that the host device is turned off and your modem is removed from the card slot prior to boarding aircraft in order to comply with these regulations. The modem can transmit signals that could interfere with various onboard systems and controls.
VERIZON V620 USER MANUAL Welcome .............................................................................................................................................................2 Wireless communications ......................................................................................................................................2 Safety hazards ................................................................................................................................................
7 6.4 The Tools Menu ......................................................................................................................................... 40 6.5 The Options Menu...................................................................................................................................... 40 6.6 The Help Menu ..........................................................................................................................................
1 GETTING STARTED In This Section x Your Verizon Broadband Account x System Requirements x The V620 Package x The Verizon Wireless V620 PC Card x Care of Your V620 x Getting Started This section will walk you through how to get started using your V620 PC Card. This includes software and driver installation, inserting the card so Microsoft Windows is able to detect and install the drivers for your V620 PC Card and setting up a data session to connect to the Internet. 1.
Review the illustration below to familiarize yourself with the key components of the V620 PC Card. PC Card: this is the device when plugged into a Personal Computer provides wireless data solutions* Service/Data LED: visual indicator that shows you service and data modes PC Card service/data LED External antenna jack Computer Interface Connector 32 pin External Antenna Jack: allows you to connect an optional external antenna to your PC card for improved performance.
1.6 GETTING STARTED IMPORTANT: DO NOT INSERT THE V620 INTO THE PC CARD SLOT UNTIL YOU HAVE INSTALLED THE VZACCESS MANAGER SOFTWARE (SEE SECTION 2 OF THIS MANUAL) 2 INTRODUCTION VZAccessSM Manager from Verizon Wireless: Welcome to the Verizon Wireless VZAccess Manager. The VZAccess Manager provides a one-touch connection to the wireless Internet. It has built-in support for WWAN and Wi-Fi devices to give you the flexibility you need while you are mobile to connect your laptop to the Internet wirelessly. 2.
x x x x Verizon Wireless PC Card or mobile phone with a Mobile Office Kit Optional Wi-Fi adapter for Wi-Fi access Internet browser software for Internet access or the software used by your company for network access Verizon Wireless wireless data service 3 INSTALLATION AND CONFIGURATION This section will guide you through the installation and setup process for the VZAccess Manager. Before getting started, you should become familiar with the documentation that came with your mobile phone or PC Card.
Step 2 After the Welcome screen you will see the VZAccess Manager License Agreement. In order to install and use this product you must agree with the terms of this agreement. Select "I agree with this software license agreement", then click the Next button to continue. If you do not agree with this agreement, click the Cancel button to exit. Step 3 You are now ready to select the location on your computer where the VZAccess Manager should be installed.
Step 4 You are now ready to begin installing VZAccess Manager components onto your computer. Click Next to continue. Step 5 During this step the components of the VZAccess Manager product are being installed onto your computer. Installation will occur to the destination folder specified in Step 3 above.
Step 6 Installation is now complete. Click the Finish button to leave the VZAccess Manager setup program and begin using your new software The setup program will automatically create a VZAccess Manager shortcut on your desktop. 3.2 THE VZACCESS MANAGER SETUP WIZARD After you have successfully completed the installation process of VZAccess Manager, you are ready to start the VZAccess Manager program and begin your initial setup.
Step 3 In this step of the Setup Wizard you must specify the type of wireless device that you intend to use with VZAccess Manager. Select "Detect both Wi-Fi and WWAN", "Detect WWAN device only (1xEVDO/1xRTT/CDMA)". For the purposes of this guide, "Detect both Wi-Fi and WWAN" will be used. Please note that your experience in Step 4 may be different if you use a different selection. After making the appropriate selection, click Next to continue.
Step 5 The VZAccess Manager will now detect and setup your WWAN device. Step 6 In this step you need to select the type of connectivity you wish to use with your wireless device. For the purposes of this guide, we will select "PC Card". Please note that this selection may not be appropriate for your type of wireless device. Once you have selected your connectivity option, click Next to continue.
Step 7 In this step the VZAccess Manager will find your wireless device. If you selected USB and have not already installed the data cable drivers supplied with the cable, you must install them now. To install the data cable drivers click the Cancel button below to exit the Setup Wizard and then refer to the documentation included with the cable. Please plug the data cable into your wireless phone and then plug the cable into your computer. If your wireless phone is not turned on, do so now.
Once your wireless phone is turned on and connected to your computer, click Next to continue. At this point in the setup process VZAccess Manager will attempt to find your wireless device. If a device is found, you will see the following screen. Verizon V620 Step 8 The detection and configuration process for your wireless device is now complete. In this step you can elect to run the VZAccess Manager automatically every time you start up your computer.
x Displays Wi-Fi connections and signal strength when in a Wi-Fi coverage area. Supports connecting to Wi-Fi networks such as ones used at home or work. x Supports built-in Wi-Fi adapters or PC Cards. A WWAN capable device is required to use the WWAN features. Individual WWAN features are also device dependent as described in the WWAN section above. Other Features: x Can also be used to launch all of your dial-up networking connections, if desired.
If your expected connection does not appear or if you connected your wireless phone and cable, or inserted your wireless CDMA PC Card or Wi-Fi Card after starting VZAccess Manager, select "Refresh Networks" from the "Options" menu. This will cause VZAccess Manager to look for your wireless device(s) and verify network availability.
4.3 CONNECTING Once your Wi-Fi or WWAN device is properly configured, connecting to the Internet is as simple as selecting the network connection type shown in the list and clicking the Networks button. Note that the Networks button immediately above the list will change to "Connect WWAN" or "Connect Wi-Fi" as appropriate based on the current selection in the networks list. 1. Select one of the following connections: "NationalAccess", "NationalAccess - BroadbandAccess", or "Quick 2 Net (14.4kbps)". 2.
The pop up status can be turned off, if desired, by selecting "Options", "Preferences", "Options" tab, un-checking "Show popup status windows by tray". Right clicking on the tray icon provides various options and double clicking on it will always show the application. Placing your cursor on it will display the current connection status. Based on your preferences, your browser or e-mail or VPN program can be launched automatically, or you can launch whatever software you want to use.
try the Quick 2 Net (14.4 kbps) connection, if your device supports it. If you feel you may have incorrectly entered your wireless telephone number during initial setup, select "Options", "Run Wizard". Dormancy: NationalAccess and BroadbandAccess data sessions become dormant if you are not sending or receiving any data. As soon as you resume sending or receiving data, the data session will return to an active state.
This message will display each time you go to connect via the Quick 2 Net (14.4 kbps) connection, until you select "Do not show this warning again". Dial-Up The first time you connect via a wireless Dial-Up connection, the following warning message will be displayed: ATTENTION Dial Up connections may be charged differently than NationalAccess sessions. Please check your Calling Plan for details.
The new connection will have a suffix of "(Wireless)" and will be set to use your wireless phone as the modem. If the utility is unable to automatically recognize your existing area code and number, the existing number will be displayed, and you will be prompted to enter the area code and number. The utility configures the new wireless connections to always dial 11 digits, so that they will work locally and also in other digital data coverage areas.
Receiving TXT Messages x All of your TXT messages will appear at the list box at the top of the TXT messaging view. By default, all sent and received messages will appear. x To view only certain messages, click on the 'View' toolbar button and select 'Received Messages', 'Sent Messages' or 'All Messages'. x If you are in the TXT Messaging view and a new message arrives, the message will automatically appear in the list and be displayed in bold.
Sending TXT Messages x To Send a TXT to an individual or multiple Verizon Wireless messaging subscribers, simply enter a Verizon Wireless 10-digit mobile number or click on the To button to open your Contact List. Separate each address with a comma, (Ex: 4529067334, 6594556321). x To Send a TXT to one of the entries in your Contact List, click the 'To' button to open the Contacts window. Simply double click on the name of the user and that individual will automatically be added to the 'Send To' field.
Only show preferred wireless networks at start up: This only applies to Wi-Fi networks. If checked, at startup, only networks in your Preferred list on the Wi-Fi tab are displayed (networks you have connected to in the past) otherwise, all detected networks are displayed. Display advanced Wi-Fi network information: This only applies to Wi-Fi networks. If checked, additional information will be displayed for Wi-Fi networks such as the channel, MAC address and type of security.
This feature allows VZAccess Manager to automatically check for software updates. If an update is available, you will be notified of it's size and approximate download times if using NationalAccess, BroadbandAccess, Quick 2 Net or any Wi-Fi connection. You will be given the choice to download or cancel. If you select download, you will be presented with a display that shows the progress as the update is downloading with the option to cancel if desired.
Show wireless device battery instead of PC battery: If you only selected to detect and install Wi-Fi when installing VZAccess Manager, VZAccess Manager will display the PC's battery status in its main window. If you are using a WWAN device and this option is selected, the battery level of your WWAN device will be displayed when your device is connected and detected by VZAccess Manager, as well as when you connect and disconnect using your WWAN device.
Connect Tab When you select the "Set Options" button from the screen above, the following options will appear ("Tools", "Preferences", "WWAN tab", "Set Options. . . "): Do not open my browser: With this option selected, when you connect to a WWAN network, VZAccess Manager will not automatically launch your default web browser.
VPN Client: VZAccess Manager automatically detects if certain VPN clients like Microsoft, Cisco, CheckPoint, etc are installed on the computer and allows you to select the one you wish to use. Check with your network administrator to setup your VPN connection. If the VPN client you wish to use does not appear in the list, you can select Other VPN Application Other VPN Application: This allows running a VPN program when VZAccess Manager connects to a network.
Current lock code: Enter your current 4 digit lock code. New lock code: Enter your new 4 digit lock code. Confirm new lock code: Re-type the new 4 digit lock code.
Unselecting "Compress and accelerate WWAN connections" will cause VZAccess Manager to no longer toggle the Venturi compression software on and off when using BroadbandAccess, NationalAccess or Quick 2 Net. The recommendation is to leave this option selected because it helps in most cases. There are some rare situations where you may get better performance by turning the compression software off, so the option is available. You can also control the compression client through its user interface. 5.
Automatically switch from WWAN to Wi-Fi: Requires that "Automatically connect to preferred networks" is selected. When you select this option to automatically switch from WWAN to Wi-Fi VZAccess Manager will disconnect your WWAN connection (NationalAccess - BroadbandAccess, NationalAccess, or Quick 2 Net (14.4 kbps)) and automatically connect via Wi-Fi when a preferred Wi-Fi network is detected. WWAN connections are only relevant if using a 1XRTT/CDMA wireless phone and cable or an 1XEVDO/1XRTT/CDMA PC Card.
The following options exist on the Network tab: Network Name: On the Network tab, for private networks you can edit or enter the Network name and specify if it is a closed network. Note: The name has to match the network to work. If the network broadcasts its SSID, instead of manually adding it, select the Wi-Fi network connection when it appears, and then select "Connect". If it is password protected you will be prompted to enter your WEP (Wired Equivalent Privacy) key.
Do not open my browser: With this option selected, when you connect to a Wi-Fi network, VZAccess Manager will not automatically launch your web browser. Open my browser to my default home page: With this option selected, when you connect to a Wi-Fi network VZAccess Manager will automatically launch your web browser and your default home page will load.
VPN Client: VZAccess Manager automatically detects if certain VPN clients like Microsoft, Cisco, CheckPoint, etc are installed on the computer and allows you to select the one you wish to use. Check with your network administrator to setup your VPN connection.
Click on "Tools", then "Preferences. . . ". Incoming message options x Open TXT window on arrival of new message: VZAccess Manager will automatically switch to the TXT view when a new message arrives x Play sound on arrival of new messages: A sound file (.WAV) can be selected to play when new messages arrive. Outgoing message options x Message delivery duration: The duration of time that the Verizon Wireless network will attempt to deliver the message. The default is a duration of 1 week.
Connection Status The text on the top left portion of the status bar above the "Verizon Wireless" text reflects your current state. During an active connection, this text will change to "Connected". If you are not connected, it will display "Not Connected". WWAN PC Card Status Area The text that reads "Verizon Wireless" can change to the following: x Device not inserted - Your WWAN PC Card is removed from the laptop. x Device not activated - Your PC Card needs to be activated.
The "Usage" button Provides a concise session log of your network activity. Click on a column heading to sort the log. This window also displays the total number of sessions as well as the total time connected. The information displayed in the Usage log can be customized using the controls that appear just below the list. To view only the connection history of a specific network type, check the "Selected connection" checkbox and select the desired type from the drop-down list.
To return the VZAccess Manager interface to the normal size, select "Minimum" from the "View" menu again. 6.4 THE TOOLS MENU Control Panels: From this menu you have access to your systems "Modem", "Network and Dial-Up Connections", and "Internet" control panels. You can also see all control panels by selecting "All". Dial-Up Accounts: Add, edit, or copy wireless dial-up accounts. x x x x Add Wireless: This is used to create a wireless dial-up connection from scratch.
Run Wizard: Runs the Setup Wizard again. Useful if you need to reconfigure VZAccess Manager to use a new mobile handset or PC Card. 6.6 THE HELP MENU Contents: Launches this help file. You can also access this help file from your installation CD. Check for Updates: Can be used with any connection to the Internet to check for software updates for VZAccess Manager. Note: If downloading an update wirelessly, normal usage charges apply - see Update Options in Setting Your Preferences.
Right click on the HotSync® icon in your task tray and the menu below will appear. Click on "Local Serial" and "Local USB" to remove the check marks. This effectively disables HotSync® and if it is causing a conflict this will allow your WWAN device to work. You can repeat this process to put the check marks back to re-enable HotSync®. If you are using an early version of HotSync®, you may not be able to uncheck the "Local" options without first checking "Modem" or "Network.
Step 2: Then select the "Connections Tab" and "LAN Settings". If your company uses proxy settings they will appear here.
Step 3: If you are only using Wi-Fi connections without VPN and you want to access the Internet directly, you would uncheck the first three options to turn proxy settings off. If using VPN and if the settings are present you would leave them. To restore the settings you would navigate back to this screen and recheck any boxes you had unchecked. If using a WWAN device, the NationalAccess - BroadbandAccess, NationalAccess and Quick 2 Net (14.
Step 5: The settings will be displayed. You can now enter the same proxy settings you recorded in Step 3, if you desire to use VPN and your proxy settings with these connections. If necessary also enter the information recorded from the screen that appears after selecting the "Advanced" button. To disable proxy settings for these connections you would have to uncheck the "Use proxy server . . ." box. Proxy settings must be disabled to access the Internet directly when using these connections without VPN.
Proxy Settings if using Internet Explorer 4.x: In Internet Explorer 4.x, proxy settings are global and have to be turned off when accessing the Internet directly through the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection and back on if required by your company when using their network to access the Internet or when using VPN.
Step 2: Click on the "Connection" tab. Uncheck the box labeled "Access the Internet using a proxy server" then click "OK" or "Apply". You may now access the Internet through the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection. When you wish to access the Internet through your corporate network proxy server, you must repeat these steps, checking the box labeled "Access the Internet using a proxy server.
If you installed AOL after installing the Verizon Wireless Mobile Office Software or if you upgraded to a new version of AOL and are having trouble accessing web pages. Click here to see how to resolve this issue in our troubleshooting section. For instructions on how to configure AOL versions 8.0 or earlier, see the On-Line help. 7.3.1 AOL Version 9 AOL supports using other connections to the Internet, so it can be used with the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.
Step 4: AOL will attempt to detect how it might be able to connect.
Step 6: From the sign on screen select "Sign On Options" Step 6: Select "Expert Setup" Revision 7/7/05 50
Step 7: Select "Add Location" Revision 7/7/05 51
Step 7: For the location name enter "Verizon Wireless" and then select "Next". Step 8: If "Other Dial-up ISP or LAN" is available select it then select "Next" and go to Step 10. If this option is not available, select "(Manually add a connection device)" and then select "Next".
Step 9: Select "Other Dial-up ISP or LAN" then select "Next".
Step 10: Select "Next" Step 11: Select "Next" Revision 7/7/05 54
Step 12: Even though AOL reports the location has been created, you must click on "Sign On to AOL Now" to save the changes. Since you are not actually connected to the Internet, AOL will not actually be able to sign on, but it will save your changes. Step 13: Select "Close" when you get the following error message. This completes configuring AOL to work with any connection to the Internet, including BroadbandAccess, NationalAccess and Quick 2 Net (14.4 kbps).
Using AOL Version 9 with your Mobile Office Connections To use AOL with the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, select the desired connection from VZAccess Manager's main window and select "Connect". Once connected, launch AOL. From your sign on screen, select "Verizon Wireless" for the location and sign on. (Note: You can set VZAccess Manager to automatically launch AOL when you get connected.
Most send mail servers are not accessible from various connections to the Internet. You usually have to be connected to the e-mail provider's network to access their mail server and most e-mail providers require authentication (a user name and password). The reason everyone has had to resort to this is that without these measures, anyone can use a send mail server to send massive amounts of unwanted junk e-mail.
Step 3: Select the "Servers" tab. In the "Outgoing mail (SMTP):" field enter "smtp.vzwmail.net" without quotes. In the "Outgoing Mail Server" section at the bottom, select "My server requires authentication", then select "Settings". Step 4: Select "Log on using", then using the 10-digit mobile number you used to establish your profile at www.vtext.com, enter the 10-digit mobile number@vzwmail.net for the account name (i.e. 6145551212@vzwmail.net).
mail using the Verizon Wireless Send Mail Server (also referred to as a SMTP - Simple Mail Transport Protocol Server), when you are connected to the Internet, wirelessly or via other means. Additional important notes about the Verizon Wireless Send Mail Server: x There is no monthly charge for this service. x Message Limits are as follows: 2MB Message Size, 100 Recipients per message.
x If using a WWAN (1xEV-DO/1XRTT/CDMA) PC Card, try removing it and reinserting it. x Identify any software that uses the serial port on your computer or other USB devices (such as Microsoft Windows CE services, ActiveSync and Palm HotSync) and exit all of these programs. See Turning Sync Applications On and Off. x Make sure that the auto-answer feature of any fax software you are using is disabled.
x Exit any applications that may use serial ports or USB ports, that might be causing a conflict and try again. x Remove any PC Card (PCMCIA) modems in your computer while using your wireless phone and cable or 1xEVDO/1XRTT/CDMA PC Card, and try again. My connection fails immediately, or I get a "Call Failed" message on the display of the wireless phone. x If using a wireless phone and cable, check the battery strength indicator on the display of your wireless phone. Low power may cause loss of signal.
x Some wireless phones do not support the commands used to determine the battery and signal levels. If the display of the phone differs with what is displayed in VZAccess Manager use the information displayed on the phone. x You can set VZAccess Manager to display the PC's battery level instead of the battery level of the wireless device. This will resolve the powering off issue if it is occurring. See WWAN Specific Settings.
Typically this is caused by an existing conflicting application that is using a feature from Microsoft called Layered Service Provider (LSP) sometimes also referred to as transparency. Venturi uses LSP by default but can be reconfigured to eliminate the use of LSP to resolve the conflict. Consult the Venturi documentation on how to do this. 8.2 WI-FI When installing VZAccess Manager, it was not able to find the Wi-Fi device. x Verify that the client that came with the Wi-Fi device can talk to it.
x A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting again. x This can happen when your computer fails to successfully obtain an IP address. Try performing a release and renew by selecting the following from VZAccess Manager's main screen: "Session", "Statistics", "Wi-Fi" tab. The "Address type" should show "Assigned by DHCP". If it shows "Automatic Private Address" you have not been assigned an IP address from the Wi-Fi network.
This tool displays signal strength, all relevant IP address information with additional details by selecting "Details". It also provides the ability to release your existing IP address and request a new one by selecting "Release", then "Renew". This procedure is a common troubleshooting step as explained in some of the symptoms and solutions listed above. The "Details. . .
9 PRODUCT SPECIFICATION In This Section x Technical and Environmental Specifications 9.1 TECHNICAL SPECIFICATION This section outlines the technical and environmental specifications of your V620 Name: Model Number: Approvals: Dimensions: Wireless Network PC Card Standard: V620 V620 FCC 122 x 54 x 5 mm Verizon Broadband Type II PC Card 3.
This section will inform you of the important safety measures you should be aware, including the standards that the modem complies to. 10.1 WIRELESS COMMUNICATIONS Important Notice Due to the transmission and reception properties of wireless communications, data can occasionally be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path.
¾ While operating a vehicle o The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some countries, operating such communications devices while in control of a vehicle is an offence. 10.
Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population.
11 LIMITED WARRANTY AND LIABILITY Warranty Period: Products & Accessories - 90 days (in each case from the date of invoice). Novatel Wireless warrants that during the Warranty Period the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
12 GLOSSARY 1xRTT Short for single carrier (1x) Radio Transmission Technology. A high speed wireless technology based on the CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also referred to as CDMA2000. 1xEVDO Part of a family of CDMA2000 1x digital wireless standards. 1xEVDO is a "3G" standard. EVDO stands for "EVolution, Data-Only".
LSP Layered Service Provider – a Microsoft feature LAN Local Area Network. A data network confined to limited area with moderate to high data rates. Does not use common carrier circuits, although may have gateways or bridges to other public or private networks. Mbps Megabits per second PC Personal Computer PC Card A card having physical and electrical characteristics specified by PCMCIA providing extra functionality when inserted into a mobile PC. Typical examples are modems and network cards.
Uniform Resource Locator USB Universal Serial Bus. A connection type for computer peripherals such as a printer, mobile phone, etc. VPN Virtual Private Network. A way to communicate through a dedicated server securely to a corporate network over the Internet. WAN Wide Area Network. A network which uses common carrier-provided lines. Contrasts with LAN. WEP Wired Equivalent Privacy. A security protocol for wireless local area networks (WLANs) defined in the 802.11b standard.
Aironet® , Cisco®, Cisco Systems® are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. HotSync® is a registered trademark of Palm, Inc. The names of actual companies and products mentioned in this help file may be the trademarks of their respective owners. Copyright 2004 Verizon Wireless, all rights reserved. REV 7.07.04.
