Duo-Touch II Help Page 1 of 57 Getting Started Congratulations on your purchase of the Duo-Touch II Tablet PC! Your new Duo-Touch II features the most innovative advances in portable computing technology. It combines state-of-the-art ergonomics, patented RF technology, and a rugged , durable architecture to provide you with a Tablet PC that is compact, powerful, and easy to use virtually anywhere.
Duo-Touch II Help Page 2 of 57 About Windows XP About Windows Vista Precautions You can use your computer under a wide range of environmental conditions.
Duo-Touch II Help z Turning the Duo-Touch II On z Calibrating the Display Page 3 of 57 More Basics The next section, Getting Familiar with Your Computer, contains basic information you need to efficiently use your Duo-Touch II. Startup Problems If your computer does not start properly, try these solutions: z Connect the AC adapter to charge the battery if it is not charged.
Duo-Touch II Help Page 4 of 57 representative for order requests. 2. Screen Cleaning: The Duo-Touch II display, with proper usage and cleaning, will last for the anticipated field life of the product (3 to 5 years) without significant degradation in view ability or function. a. For mild cleaning tasks use the micro-fiber cleaning cloth provided with your unit.
Duo-Touch II Help Page 5 of 57 6. Conserve battery charge when possible to maximize battery life during daily use. 1. Partial discharge/charge cycles are preferred compared to draining the battery completely and recharging. 7. Avoid prolonged exposure to temperature extremes. 1. Cold temperature extremes may result in reduced available energy from the battery. This energy is recoverable as the battery warms to a nominal temperature of 68° F (20°C). 2.
Duo-Touch II Help Page 6 of 57 z Use a lock For added security, consider purchasing a Kensington lock to secure the Tablet PC to a desk or table. z Develop ergonomic work habits The science of ergonomics studies the relationship between health and a suitable work environment. For more information on ergonomics, contact your nearest computer bookstore, or local library. The Internet also has information on this and other related subjects.
Duo-Touch II Help Page 7 of 57 2. Charge the Duo-Touch II Battery at the end of each work day: c. Exit all applications and power off. d. Connect to external power; Verify External Power LED. e. Verify charge indicator LED. 3. At the beginning of each work day: a. Check for battery charge status (Recommend Fully Charged) 4. During each work day: a. Connect AC Charger, Vehicle Dock, or Vehicle Power Adapter whenever possible. b. Verify charging indicator LED. Storage 1.
Duo-Touch II Help Page 8 of 57 i. Store batteries within the temperature range of 15°C to 30°C (59°F to 86°F). ii. Charge installed packs every 5 days to maintain their charge capacity. iii. Charge uninstalled packs every six (6) months to 100%, then discharge to 40% and return to storage. Troubleshooting These are basic troubleshooting tips. For more complete help with troubleshooting, see the Troubleshooting section at the end of this Help file. 1. Battery Power – Battery does not charge 2.
Duo-Touch II Help Page 9 of 57 The Duo-Touch II is a rugged , weather-sealed Tablet PC built for the demanding environment of the mobile worker. This computer is a superior work tool for collecting, managing, and communicating information in the field. This section describes the external and internal features of your Duo-Touch II Tablet PC. This document uses the landscape view as the default orientation.
Duo-Touch II Help Page 10 of 57 # 1 Feature Fax/modem RJ-11 Jack Description The fax/modem can transmit data using the 56 Kbps V.90 or V.92 protocol, and send and receive faxes at 14.4 Kbps. 2 2 USB 2.0 ports 3 CF Slot 4 Audio-Out Jack 5 Audio-In Jack The Universal Serial Bus (USB) enables you to attach keyboards, a mouse, scanners, printers and other USB devices. USB devices can be chained together on a single cable.
Duo-Touch II Help # 1 Feature LAN RJ-45 Jack 2 Type II PC Card Slot 3 4 Pen Tether Slot Pen Storage Slot Page 11 of 57 Description With an Ethernet LAN (Local Area Network) you can make LAN connections without installing PC Cards. Connection speed is 10/100/1000 Mbps. The PC Card Slot supports 32 bit Card Bus 2.1 interface as well as Zoom Video when in landscape orientation. You can use this slot with PC Card Radios. Thread your pen tether through this slot.
Duo-Touch II Help Page 12 of 57 # 1 Feature Pen / Stylus Slot 2 3 4 5 6 Hand Strap Pen Tether Thermal Grate RF ON/OFF Button Master Reset Key 7 Second Battery Connector Description Use the pen provided with your Tablet PC to navigate and input on the touch panel display. Store it in the slot when not using it. Allows Duo-Touch II to be held with one hand (optional device). Attach a pen tether to the tether slot to keep the pen with the Tablet PC. Covers the fan.
Duo-Touch II Help # 1 Page 13 of 57 Icon Hot Key Rotate Key Description Use this key to switch between portrait and landscape orientation on the display. It rotates the screen in 90° increments. You can also program it to execute a specific function. NOTE You will need to calibrate the display for each orientation and choose a primary orientation. Some applications may not display as well in portrait orientation. For example, you may need to scroll right to view all the contents on the page.
Duo-Touch II Help Page 14 of 57 Master Reset Key LED Status Indicators The Duo-Touch II has four LED status indicators located left of the display when the unit is in landscape orientation. The LEDs light up when a particular function of the computer is active. LED numbers are from top to bottom when the Tablet PC is in landscape orientation.
Duo-Touch II Help Page 15 of 57 Calibrating the Display Ambient Light Sensor Adjusting Screen Brightness See Maintenance and Storage for information on how to clean the display. Ports and Connectors Icon Ports and Connectors RJ-11 Connection Phone line/modem (internet and fax) Location Right Side RJ-45 Ethernet Top Edge DC-in AC Adapter (power) Bottom Edge 2 USB 2.
Duo-Touch II Help Page 16 of 57 Optional External Drives The Duo-Touch II has three USB external drive options that may be connected to the Tablet USB ports. You do not have to power down the Tablet PC to connect any of these drives because they are "hot pluggable." z USB Floppy Disk Drive (FDD): The floppy disk drive provides a convenient way of storing and transferring small files. It uses standard 3.5-inch, 1.44 MB disks.
Duo-Touch II Help Page 17 of 57 Passwords protect your computer from unauthorized access. When set, no one can access the computer without entering the correct password.
Duo-Touch II Help Page 18 of 57 Making Connections Your Duo-Touch II is equipped with a full array of ports and connectors, including standard input/output (I/O) ports for quickly and easily adding peripherals such as a USB printer. Refer to documentation included with individual devices for details on connecting these devices to your computer. Along with the standard ports found on most computers, your computer also includes modem and LAN ports for advanced communications technology.
Duo-Touch II Help Page 19 of 57 Press the power button once, and then give the system time to respond. The Power LED should illuminate and the unit should boot into Windows. To turn off the computer For Windows XP: From the Start menu, select Turn Off Computer, then select Turn Off. For Windows Vista: Select the Start button , select the Arrow button, then select Shut Down.
Duo-Touch II Help Page 20 of 57 The fax/modem RJ-11 jack can transmit data using the 56 Kbps V.90 or V.92 protocol, and send and receive faxes at 14.4 Kbps. In some countries, local regulations may not permit the use of the fax/modem designed for this system. In this case, you may use a PCMCIA modem. CAUTION Plug your modem into an analog telephone jack only. Most homes use analog lines. Do not use digital lines, such as PBX and ISDN systems found in many offices. Digital lines may damage your modem.
Duo-Touch II Help Page 21 of 57 2.1 interface as well as Zoom Video when in landscape orientation. You can use this slot to interface between your Duo-Touch II and a variety of communications devices, such as network adapters, SCSI adapters, fax/modems, and PC Card Radios. It can also provide additional data storage capacity. Installing a PC Card Ejecting a PC Card Using CompactFlash Cards Your Duo-Touch II can use Type 1 CompactFlash Cards for secure data storage.
Duo-Touch II Help # 1 2 3 4 Feature Microphone Speaker Audio-out jack Audio-in jack Page 22 of 57 Description Integrated microphone for audio input Integrated speaker for audio output Connect external speakers or a stereo headset Connect an external microphone for audio recording Changing the volume z Use the volume function keys: Fn + ESC = Volume Up; Fn + OK= Volume Down, or z Open the Windows volume control program by Double-tapping the speaker icon in the taskbar .
Duo-Touch II Help Page 23 of 57 Wireless Communication The Duo-Touch II has superior wireless capabilities. Depending on your configuration, it supports up to four optional wireless radio technologies: PC card wireless technologies; Bluetooth, Wireless LAN (WLAN), and GPS. Each Duo-Touch II comes standard with three antennas for wireless communication; two WLAN and one Bluetooth. GPS and PC Card radio antenna are optional accessories. Use only the supplied or an approved antenna(s).
Duo-Touch II Help Page 24 of 57 About GPS The Global Positioning System (GPS) is a worldwide radio-navigation system formed from a constellation of satellites and their ground stations. GPS uses these satellites as reference points to calculate positions accurate within 10 meters. Improving Radio Coverage Wireless connectivity between radio-equipped portable terminals and host computers is unique and maintaining this wireless connectivity over a wide area is fundamental to the usefulness of the network.
Duo-Touch II Help Page 25 of 57 1. Electromagnetic Interference (EMI) is generated by switching circuitry closets or Un-interruptable Power Source (UPS) systems found near computer rooms and can block the radio signal. 2. Look for significant sources of electromagnetic radiation. The problem may emanate from a source between location and the radio base station. When to use landline communication If the tips above do not improve radio signal strength, switch to landline communication.
Duo-Touch II Help Page 26 of 57 Replacing the Real Time Clock Battery Battery Calibration The battery calibration process fully charges, discharges, and recharges the battery. This allows the Windows battery gas gauge to accurately monitor battery status. It is recommended you calibrate your battery: z the first time you use it z after it has been stored for awhile z if the gas gauge has become inaccurate.
Duo-Touch II Help Page 27 of 57 About the Battery The battery is a Lithium-Ion "smart" battery. It contains a temperature sensor and a memory device that stores information about the battery, such as how much charge is left and how many times it has been recharged. The parameters for the "management" of the battery are also kept in the battery's memory. The life expectancy will depend strongly on the care of the battery, the individual usage pattern and the Duo-Touch II's specific configuration.
Duo-Touch II Help Page 28 of 57 2. Save your work and then select Shut Down from the Start menu 3. Turn off the computer and replace the discharged battery with a charged battery (See Battery Charging). NOTE Do not restart the computer until you have connected to an AC adapter or replaced the discharged battery with a charged battery. Refer to Battery Tips for more information about how you can conserve battery power.
Duo-Touch II Help Page 29 of 57 Battery Tips Tip 1. Avoid excessive heat and cold z Your battery will last longer during the day if it is used, charged and stored between 50°F and 86°F (10°C and 30°C). z Charge the battery nightly where the temperature will remain around 68°F (20°C). Your battery may not last as long through the day if you charge it at higher or lower temperatures. z Allow unrestricted airflow while the computer is connected to external power.
Duo-Touch II Help Page 30 of 57 discharging of the battery. Calibrating the battery every three or four months helps to keep the gas gauge accurate. For information on calibrating the battery, refer to Battery Calibration. Tip 4. Get a good charge z Your computer will charge more quickly if it is turned off or suspended. z In warmer or cooler temperatures, your battery can take much longer to fully charge.
Duo-Touch II Help Page 31 of 57 Use your Line Up or Line Down hot keys to highlight "CMOS Setup Menu" and press the OK/ Enter key. The system will start the Setup Utility and display the main menu of the utility. CAUTION Incorrect settings can cause your system to malfunction. To correct mistakes, return to Setup and restore the Setup Defaults by going to the Exit Menu and selecting "Load Optimal Defaults". Navigation and Help file://C:\Documents and Settings\harwoodm\Local Settings\Temp\~hh5E31.
Duo-Touch II Help Page 32 of 57 The Menu Bar The Setup Utility has five menu options in the Menu Bar (1) at the top of the window. To navigate between the screens you must tap on the screen with the pen/stylus to see the Tablet PC Input Pad and use the arrow keys or attach a USB keyboard. Main Advanced Boot Security Exit Use for basic system configuration Use to set the advanced features Use to select the sequence of boot devices that are searched to load an operating system.
Duo-Touch II Help Page 33 of 57 NOTE The Tablet PC Input Pad disappears after a few seconds of inactivity and when you change screens.
Duo-Touch II Help Page 34 of 57 Field Setting Function Trusted Computing Sub-Menu Configure settings related to TPM SuperIO Configuration Sub-Menu Fan Learning Function Sub-Menu Configure I/O port interrupt and IRQ settings Fan Learning Function will take 2 minutes to finish procedure Stealth Mode Configurations Sub-Menu Extended Configuration Sub-Menu Depending on Stealth Mode setting, LED , FAN Beeps, LCD Brightness, Audio and Wireless devices will keep silent when you need Other special
Duo-Touch II Help Page 35 of 57 Field TCG/TPM Support Setting Yes Execute TPM Command No Don't Change Disabled TPM Enable/Disable Status TPM Owner Status Enabled Disabled Unowned Function Enable/Disable TPM TCG (TPM 1.1/1.
Duo-Touch II Help Page 36 of 57 Field Serial Port1 Address Setting Disabled Function Select serial port 1 interrupts and IRQ settings 3F8/IRQ4 3E8/IRQ4 Serial Port2 Address 2E8/IRQ3 Disabled Select serial port 2 interrupts and IRQ settings 2F8/IRQ3 3E8/IRQ4 Serial Port3 Address 2E8/IRQ3 Disabled Sets address for serial port 3 3F8 2F8 3E8 Serial Port3 IRQ 2E8 IRQ4 Sets IRQ for serial port 3 IRQ5 IRQ10 Serial Port4 IRQ11 Disabled Sets address for serial port 4 file://C:\Documents and Sett
Duo-Touch II Help Address Page 37 of 57 3F8 2F8 3E8 2E8 Serial Port4 IRQ IRQ3 Sets IRQ for serial port 4 IRQ6 IRQ10 IRQ11 Fan Learning Function The purpose of the Fan Learning Function is to calibrate the fan’s performance. The fan’s throughput will be decreased over time and the Fan Learning Function adjusts the fan’s efficiency allowing the fan to operate properly.
Duo-Touch II Help Option Stealth Mode Function Disabled LEDs LEDs function as normal Fan Fan functions as normal Audio System Beeps Audio functions as normal. (The default volume level is set to mid range.) Beeps are heard during POST. Display Brightness The default brightness level is mid range. Wireless Devices Wireless devices function as normal.
Duo-Touch II Help Field Vanderpool Technology Page 39 of 57 Disabled Function Intel (r) Virtualization Technology -- allows a platform to run multiple operating systems an application in independent partitions. Core Multi-Processing Enabled With virtualization, one computer system can function as multiple “virtual” systems. Enabled -- Use multi-processing core Auto DIM Disabled Disabled Enabled Disabled -- Use only one processor core Enabled -- Display will dim slightly when on battery power.
Duo-Touch II Help Rotate Button Disk Configurations Page 40 of 57 Disabled Disabled -- System will not beep if battery low Screen Rotation Screen Rotation -- Pressing Rotate button will rotate screen. Backlight Toggle IDE Backlight Toggle -- Pressing Rotate Button will toggle the backlight on and off.
Duo-Touch II Help Page 41 of 57 Field Setting Function Bluetooth Power Option Enabled Enable or disable Bluetooth power Disabled Enabled Enable or disable Wireless LAN Wireless LAN Disabled The Boot Menu file://C:\Documents and Settings\harwoodm\Local Settings\Temp\~hh5E31.
Duo-Touch II Help Field 1st Boot Device (multiple devices may be displayed) Page 42 of 57 Setting Removable Dev. CD/DVD HDD: SATA:PMHTS541080G Function Specifies the boot sequence from the available devices. A device enclosed in parenthesis has been enabled in the corresponding type menu.
Duo-Touch II Help Page 43 of 57 Field Supervisor Password Setting Installed Function Information Only User Password Not Installed Installed Information Only Not Installed N/A Install or Change the password N/A N/A Install or Change the password Clears/Removes the User Password Change Supervisor Password Change User Password Clear User Password Password Check Setup (NOTE: This option only displays if a User Password has been installed) Determines when a password is required by the system.
Duo-Touch II Help Field Save Changes and Exit Page 44 of 57 Screen Function Exit system setup after saving the changes. F10 key can be used for this operation Discard Changes and Exit Exit system setup without saving any changes. Esc key can be used for this operation. Discard Changes Discards changes done so far to any of the setup questions. F7 key can be used for this operation. Load Optimal Defaults Load Optimal Default values for all the setup questions. F9 key can be used for this operation.
Duo-Touch II Help Page 45 of 57 Maintenance and Storage The Duo-Touch II is rugged and weather resistant. Handle it with the normal care required by any sophisticated electronic equipment, and the computer will provide reliable service even under harsh field conditions. Follow the guidelines in this section to care for your unit. Battery Maintenance and Storage Maintaining Batteries Follow these guidelines to maintain performance of Lithium-Ion (Li-on) batteries.
Duo-Touch II Help Page 46 of 57 2. Using a soft, dry cloth (do not use paper products because they can scratch the surface, add a small amount of cleaning solution to the cloth and clean the computer case. 3. Wipe off any excess liquid with a soft cloth. Display Periodically inspect the display to make sure the brightness function is operating properly and that all pixels are operational. To clean the display assembly, use the same cleaning solution and procedure described earlier for the outside case.
Duo-Touch II Help Page 47 of 57 There are several methods to backup your data. It is best to regularly use all the methods below to ensure the greatest data integrity, provide the fastest recovery options, and minimize downtime. After you have installed all your applications and have your computer configured as desired, create a backup of drive C: using the Hard Disk Backup and Recovery Utility. Then, use the Windows Backup Utility on a frequent basis to backup your daily data.
Duo-Touch II Help Page 48 of 57 folders. Try this last: Restore Entire Contents of Drive C: If none of the above steps restore your disk image to a stable state, you may need to restore your disk to its original factory image or an image you saved using the Hard Disk Backup and Recovery Utility. Restoring a previously saved disk image overwrites the entire contents of drive C:. Before running this process, save your data to another location, such as a USB flash drive.
Duo-Touch II Help Page 49 of 57 3. Press until battery is firmly seated. 4. Tighten the three screws to secure the battery in place. 5. Screw the feet into the battery for safekeeping. 6. Use the Setup Utility Calibration program to Calibrate the battery. Desk Mount The Duo-Touch II 's desk mount enables you to experience desktop functionality with your Duo-Touch II. The desk mount includes the following ports: z Stand holder connector (this is the unit interface) z DC in z 2 USB 2.
Duo-Touch II Help Page 50 of 57 1. Extra Battery Charging Slot 2. Stand Holder Connector (unit interface) 3. LED 1. Guides 2. Stand Holder Connector (unit interface) 3. 2 USB 2.0 ports 4. Extra Battery Charging Slot 5. 15-pin CRT port for External Monitor To use the desk mount: 1. Ensure the port cover on the extension slot is open and the port cover for the AC power is closed. 2.
Duo-Touch II Help Page 51 of 57 the computer and charge the battery installed in the unit. It typically connects to the vehicle battery using the cigarette lighter socket. To prevent possible damage to the battery, the system will not allow the battery to charge at extreme temperatures. Be aware of the following charging characteristics, especially if the computer is left unattended in a closed vehicle. z If the temperature is <20°C the battery will take longer to charge.
Duo-Touch II Help Page 52 of 57 Adding memory allows the computer to operate faster, handle more tasks simultaneously, and work more efficiently with large files. Users who increase memory demands by adding additional programs may notice slower operating speeds. Adding memory offsets this slowdown. The Tablet PC includes a memory card slot for adding additional memory. Calculate memory size by adding the size of the memory module to the existing built-in memory.
Duo-Touch II Help Page 53 of 57 This section is designed to help you determine and fix problems you might encounter while operating the DuoTouch II. Try the following steps in order: 1. First, look through the categories in this section for a solution. 2. If you do not find a solution for your problem here, try one of the resources listed below under "For More Help." 3. If you are having a problem with a computer application , use the online help that comes with the application to find a solution. 4.
Duo-Touch II Help Page 54 of 57 • Hard disk recovery Landline Modems • The modem doesn’t work • The modem doesn’t dial a number • The modem dials and receives an answer but does not establish a connection • Communications programs such as HyperTerminal don’t seem to work or they lock Windows • The modem dials and the answering modem generates tone, but our modem does not begin the training sequence to establish a connection Miscellaneous • The computer shuts off unexpectedly • The speaker volume is too
Duo-Touch II Help Page 55 of 57 • The touch screen doesn't respond after a suspend • I cannot change the orientation • The display performance is slow • I can’t read the display • The underlined, inverse, and hypertext characters are difficult to read on the screen • I can’t see the cursor while using the DOS editor • The display appears to have random pixels darkened after scrolling • I changed my display resolution, but I see no difference on the screen • The display cuts off the right side of the appli
Duo-Touch II Help Page 56 of 57 Client Care Center (CCC) General Dynamics Itronix Client Care Center – The CCC is an internal central point for telephone warranty support for all GD-Itronix products. Our Technical Service Representatives know your product and provide input and support for problem resolution. One call to the convenient Client Care Center number (800-638-9270, Opt 2) allows a single entry point of access to meet all your needs. You may also use the new web portal at www.gd-itronix.com/CCC.
Duo-Touch II Help z Product name z Place and date of purchase z Name of online Help or other document z Topic title (for online Help) or page number z Localized document language (such as English, French, German, Spanish) z Type of feedback (for example, need for clarification, grammatical errors, incorrect information) z Your suggestion for how to improve the document file://C:\Documents and Settings\harwoodm\Local Settings\Temp\~hh5E31.
