Wireless Broadband Modem PCMCIA User Guide Version 1.
Information in this document and the products described are subject to change without notice. Reproduction, alteration, or distribution in any manner whatsoever without the written permission of IPWireless Inc., is strictly forbidden. Trademarks used in this text: the IPWireless logo, icon, and Wireless Broadband Modem are trademarks of IPWireless, Inc.; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Table of Contents Introduction 5 Technical Support 5 Chapter 1 – Safety and Care Instructions 6 Safety Guidelines for Power Connection 6 Safety Guidelines for the Wireless Broadband Modem 6 Exposure to Radio Frequency Signals 7 Care and Cleaning Guidelines 7 Chapter 2 - Getting Started 8 Key Areas on Your Wireless Broadband Modem 8 Required Equipment 10 Package Contents 11 User Guide Installation CD Other Informational Material 11 11 11 Chapter 3 – Installation and Registration 12
Appendix D – Modem Display Warnings 27 Power-On Self Test Failure 28 Software Upgrade Warning 28 Appendix E – [Technical Specifications] 29 Appendix H – Error Messages 30 Microsoft Remote Access Service (RAS) Error Codes 32 Wireless Broadband Modem Extended Errors 35 Regulatory Information 39 North America and Canada 39 Europe 40 Statements of Conformity Wireless Broadband Modem User Guide 40 4
Introduction Congratulations on your selection of the Wireless Broadband Modem. Your Wireless Broadband Modem is designed to give you exceptional performance combined with easy installation and operation. Please read all safety and care instructions in Chapter 1 before installing your Wireless Broadband Modem for the first time.
Chapter 1 – Safety and Care Instructions Before using your Wireless Broadband Modem for the first time, please read and follow all warnings, safety, care, cleaning and operating instructions on the Wireless Broadband Modem label and in this guide. These guidelines will help protect your Wireless Broadband Modem from potential damage and ensure your personal safety. Safety Guidelines for Power Connection Danger - Do not place or use the Wireless Broadband Modem near any body of water.
Exposure to Radio Frequency Signals The following information includes important safety guidelines regarding exposure to radio frequency (RF) signals and the use of electronic devices as determined by the Federal Communications Commission (FCC). Your modem is a low power radio transmitter and receiver. When it is ON, it receives and also sends out RF signals. The FCC has adopted RF exposure guidelines with safety levels for wireless cellular devices.
V1 PCMCIA Patch Antenna Connector Green LED Indicator X Power On/Off (1 RED LED) External Antenna Y Connection Status Red LED Indicator Indicator (1 Green LED) Indicates 1.9 to 2.1 GHz version. (2.5 to 2.
2) Antenna There are two antennas. The internal antenna is uni-directional and is recommended for use in areas of strong signal. For all other signal conditions the external whip antenna should be used. In addition to the sucker shown, a Velcro patch is also available to allow the antenna to be fixed to the rear of a laptop computer hinge up display. For exceptional fringe area conditions, an external antenna could be connected to the antenna socket on the PCMCIA card. This antenna is not supplied.
Required Equipment To install and use your Wireless Broadband Modem, you will need the following computer configuration: Computer: IBC Compatible PC Pentium-class II recommended) processor or greater (300 MHz or higher Operating Systems Supported Microsoft Windows 98 (SE2), Microsoft Windows ME, Microsoft Windows 2000 (Administrative privileges required) Microsoft Windows XP Home (Administrative privileges required) Microsoft Windows XP Professional (Administrat
Package Contents The following items are included in the Wireless Broadband Modem package: User Guide A Wireless Broadband Modem Quick Start Guide in paper form. Installation CD The installation CD includes the computer Client Software, operating system patches, TCP configuration files, and an HTMLHelp version of this guide.
Chapter 3 – Installation and Registration This chapter explains how to install the hardware, software, register your user information, and operate your Wireless Broadband Modem. The instructions are split into the following sections: How To Install the computer Client Software How To Find the Best Radio Signal How To Perform On-line Registration How To Install the computer Client Software The computer Client Software uses an online wizard that will guide you through the installation process.
Wireless Broadband Modem User Guide 13
How To Find the Best Radio Signal 1. Insert the Wireless Broadband Modem into the PCMCIA drive bay of your computer, the card should automatically power on. 2. Your Wireless Broadband Modem will then perform a short self-test that will last for approximately five seconds. 3. The Wireless Broadband Modem will then attempt to search for the best radio signal and will display an indication that it has been able to find a signal by means of varying the PCMCIA lights on the modem display. 4.
How To Perform Registration You are now ready to register your user information. Please note: You can complete the registration process at a later time; however User Registration is not optional. You must register in order to create a username and password, register your account and payment information, and receive software and modem upgrades. The registration process takes place on-line using an internet browser that must already be installed on your computer.
Once the registration has completed the Installation Wizard will finish. The software should now be installed with your computer having the following entries listed from the Start->Programs menu bar. Windows Operating System Patches The Wireless Broadband Modem can work at high data speeds, to achieve these rates may require a Windows Operating System patch to be applied.
Chapter 4 – Connect to the Internet The computer Client Software is used in conjunction with your Wireless Broadband Modem to connect to the Internet. This section describes how the computer Client Software is used to initiate the connection, and also how it may be used to download software upgrades for your Wireless Broadband Modem and computer Client Software from the Service Providers web site.
These parameters are set automatically during the registration procedure, and the user should have no need to modify them manually. Signal Strength - shows the level of the radio signal strength currently achieved by the Wireless Broadband Modem. Unable to transmit or receive due to lack of signal. Minimum signal strength required to transmit and receive data. Increasing signal strength, allowing higher data transmit and receive data rates. Maximum signal strength.
Wireless Broadband Modem by clicking on the “Upgrade UE” button (remember to Disconnect from the Internet before attempting the upgrade). Establishing the Connection to the Internet You should establish an Internet connection using the computer Client Software before launching your browser (or any other Internet associated software such as FTP, telnet, etc). 1.
Appendix A – Troubleshooting Tips Troubleshooting Tips Please review these troubleshooting tips if you experience trouble with software installation, user registration, finding a radio signal, or connecting to the Internet. You may achieve a faster resolution to your trouble if you first consult and follow the tips before calling your Service Provider for Technical Support. Warning: Do not attempt to repair the PCMCIA card Wireless Broadband Modem yourself.
You may be accessing a slow web site. A web site can cause a traffic jam on the Internet's backbone because many people converge on it at once or that site's server does not have the capacity to handle its traffic. In these cases, it does not matter what speed your modem can achieve. Tip: Surf these sites when Internet traffic is low. Heaviest traffic is usually on weekends and evenings. You can also configure your browser so it won't display graphics, animations, sound, video or other multimedia content.
When you register with the ISP, you provide a username and password that the wireless network uses to identify you when you connect. For your convenience, these attributes are stored within the PC so that you do not need to enter them manually. The registration server sends a small file, called a cookie, to your PC. The cookie contains the username and password information. In order for the registration process to complete successfully, you must configure your browser application to accept cookies.
W IRELESS B ROADBAND M ODEM N OT R ESPONDING 1. Check that the PCMCIA card modem is fully pushed home in the PCMCIA slot on the PC. 2. Check that the indicator lights on the modem show normal operation (see page 8). 3. If the Modem still does not respond, try restarting the PC and then restart the computer Client Software application. Occasionally, the PC COM port that the computer Client Software and the PCMCIA card modem are using can become “locked up” and cannot be freed until the PC is restarted.
Appendix C – Frequently Asked Questions Q. WHERE CAN I FIND A COVERAGE MAP? A. Call Service Provider. Q. HOW DO I CHANGE MY SERVICE LEVEL? A. See registration process above. Q. HOW DO I SET COOKIE PREFERENCES ON MY BROWSER? A. Using Netscape Navigator: Go the browser drop-down Edit menu and select Preferences. Click on the Advanced heading. Go to the Cookies box and click on Accept all cookies. After successful registration, you may return to Edit>Preferences>Advanced and click on Disable cookies. A.
Q. HOW WILL I KNOW WHEN TO UPGRADE MY PC SOFTWARE? A. The user will access a web site and select the appropriate files to download. Information regarding PC Software upgrade alerts will be provided at that time. Q. HOW DO I PERFORM A WIRELESS BROADBAND MODEM PC SOFTWARE UPGRADE? A. Using the Wireless Broadband Modem Dialler, establish a connection to the internet. On the Wireless Broadband Modem Dialler change to the Tools tab, and press the button labeled “Check WWW for Software Upgrade”.
Q. WHEN SHOULD I DE-INSTALL THE MODEM AND/OR PC SOFTWARE? A. You should de-install the Modem and PC software only when you wish to discontinue service or change your PC.
Appendix D – Modem Display Warnings The Wireless Broadband Modem LED display contains 2 individual LEDs, , used to indicate various activities on the modem, such as ON/OFF, current signal strength, data traffic activity and network connection status. However if the modem experiences certain error conditions the display will be used to signal the condition back to the user. See page 8 for details of the LED indicator states that a user might encounter.
Power-On Self Test Failure At power-on the Modem will carry out a number of tests to confirm the operational integrity of various onboard components. If the two LED indicators are flashing alternately following power-on for 1 second, then the Modem is indicating a particular test has failed. In this scenario it is recommended the user switch off the modem and contact your Service Provider for Technical Support.
Appendix E – [Technical Specifications] Physical PCMCIA type II card with extension Length .......................................................................... 116 mm (1.182 inches) Width .............................................................................. 54 mm (5.122 inches) Height................................................................................. 5 mm (5.91 inches) Height (antenna housing extension) ................................... 23 mm (5.91 inches) Width ..............
Appendix H – Error Messages The computer Client Software displays error messages when a problem occurs. There are two main categories of error messages that can be displayed by the computer Client Software Microsoft Remote Access Service (RAS) Errors, and Wireless Broadband Modem Extended Errors. For both categories, the error message is always displayed within the Connection progress region on the ISP tab.
The following figure shows an example of the extended error “Modem cable disconnected”. The following pages document these errors and where possible suggests what actions to take to correct the problem.
Microsoft Remote Access Service (RAS) Error Codes The following is a list of known RAS Error Codes and associated error message. The RAS error text will be displayed if a RAS error occurs whilst attempting to either connect to the internet, whilst connected to the internet or when disconnecting from the internet.
646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 The account is not permitted to log on at this time of day. The account is disabled. The password has expired. The account does not have Remote Access permission. The Remote Access server is not responding. Your modem (or other connecting device) has reported an error.
702 Device response received when none expected. 703 ERROR INTERACTIVE MODE 704 ERROR BAD CALLBACK NUMBER 705 ERROR INVALID AUTH STATE 706 ERROR WRITING INITBPS 707 X.25 diagnostic indication. 708 The account has expired. 709 Error changing password on domain. 710 Serial overrun errors were detected while communicating with your modem. 711 RasMan initialization failure. Check the event log. 712 Biplex port is initializing. Wait a few seconds and redial. 713 No active ISDN lines are available.
Wireless Broadband Modem Extended Errors Error Message Cause Recovery Action Normal disconnect None. This is normal and does not indicate any error. Network busy – please try again later The network is temporarily busy. Session establishment should be attempted at a later time. Network not available – please try again later There is a temporary problem with the wireless network that is affecting all users.
Error Message Cause Recovery Action Service provider not available – please try again later This indicates a temporary problem accessing your ISP Session establishment should be attempted at a later time Disconnected by network operator The network operator has disconnected your internet session. Session establishment should be re-attempted. User not known to network This only affects modems that have a SIM card present.
Error Message Cause Recovery Action Disconnected by service provider This can occur for two reasons: The recovery actions for the specific causes are as follows 1) This is normally seen when attempting to establish an internet session and gain access to your ISP with an invalid ID. 1) The ISP parameters are held in a phonebook on the computer. To verify that these phonebook values are correct, start up your internet browser (for Internet Explorer) and click on “Tools/Internet Options/Connections”.
Error Message Cause Recovery Action Loss of coverage – please improve modem signal The modem can no longer communicate with the wireless network. The modem will automatically try and regain radio coverage/ synchronization with the wireless network.
Regulatory Information North America and Canada Your Wireless Broadband Modem may cause TV or radio interference (e.g., when using the modem in close proximity to a TV or radio receiver). The FCC/Industry Canada can require you to stop using the modem if such interference cannot be eliminated.
Europe Statements of Conformity English Hereby, IPWireless Inc, declares that this Wireless Broadband Modem Model: XX is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Deutsch Hiermit erklärt IPWireless Inc, dass sich dieses Wireless Broadband Modem Model: XX in Übereinstimmung mit den grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie 1999/5/EG befindet".
