GE Appliances Water Softening System Owner’s Manual GXSF23Z01 PNSF31Z01 GE Answer Center ® 800.626.2000 Part No. 215C1002P002–4 Pub. No.
Safety Information .........3 Safety Instructions Specification Guidelines . . . . . . . . . . . .4 Congratulations! You are Now Part of the GE Family. Welcome to the GE family. We’re proud of our quality products and we are committed to providing dependable service. You’ll see it in this easy-to-use Owner’s Manual and you’ll hear it in the friendly voices of our customer service department. Best of all, you’ll experience these values each time you use the water softening system.
IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING. Safety Instructions WARNING! For your safety, the information in this manual must be followed to minimize the risk of electric shock, property damage or personal injury. SAFETY PRECAUTIONS ■ Keep the salt hole cover in place on the softener unless servicing the unit or refilling with salt. ■ Use care when handling the water softening system. Do not turn upside down, drop, drag, or set on sharp protrusions.
Safety Instructions Specification guidelines. Rated Capacity & Service flow rate (gpm)—See rating decal, located on the System GXSF23Z PNSF31Z Amount of high capacity resin (lbs/cu. ft) 31.2/.6 41.6/.8 Resin tank nominal size (in., dia. x height) 8 x 35 10 x 35 Water supply maximum hardness (gpg)* 50 95 Water supply maximum clear water iron (ppm)* 3 5 20–125 20–125 120 120 3 3 Water pressure limits (min-max psi) Water temperature maximum (°F.
About the water softener system. Resin tank Brine valve Resin bed A video describing important use and care instructions has been included with the product for your use. Service When the water softening system is providing soft water, it is called “Service.” During service, hard water flows from the house main water pipe into the water softening system. Inside the water softening system resin tank is a bed made up of thousands of tiny, plastic resin beads.
Safety Instructions About the water softener system. SmartWater Softener System Display DOWN (-) button TOUCH or HOLD button RECHARGE TONIGHT RECHARGE NOW Operating Instructions UP (+) button TOUCH or HOLD TIME HARDNESS SELECT SELECT button Control Settings Required Upon installation and after an extended power outage. See the Program Memory section. ■ When the transformer is plugged into the electrical outlet, 12:00 AM is flashing and PRESENT TIME shows in the display area.
NOTE: RECHARGE TIME and a flashing 2:00 AM (factory default) should show in the display. This is a good time for regeneration to start (over in about 2 hours) in most households because water is not in use. HARD WATER is bypassed to house faucets during regeneration. See the Automatic Hard Water Bypass During Regeneration section. Press the UP or DOWN button to set the desired regeneration start time. 1 NOTE: Each press of the buttons changes the time by one hour.
Safety Instructions About the water softener system. Service: Electronic Demand Time Features and Service ERROR CODE DISPLAYED ERR 01 POSSIBLE DEFECT • motor inoperative • wiring harness or connection to switch • position switch • control (PWA) ERR 02 • position switch • control (PWA) ERR 03 • motor inoperative or wiring harness • control (PWA) ERR 04 • position switch or wiring harness • control (PWA) ERR 05 • control (PWA) Operating Instructions To remove an error code: (1) Unplug transformer.
Safety Instructions Service: Manually Initiated Electronic Diagnostics Turbine Switches enter diagnostics, press and hold the SELECT button until (000 – –) shows in the display. 1 AToThe first 3 digits indicate water meter operation as follows: OR ■ 000 (steady) = soft water not in use…no flow through the meter. —OPEN A NEARBY SOFT WATER FAUCET— Switch (B) Water Meter (A) ■ 000 to 199 (continual) = repeats display for each gallon of water passing through the meter.
Safety Instructions About the water softener system. Service: Manually Advanced Regeneration Check This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow rates and other controller functions. First, make the initial checks and the Manually Initiated Electronic Diagnostics. NOTE: The face plate display must show a steady time (not flashing). the TOUCH or HOLD button and hold in for three seconds.
Your water softening system takes hard minerals (calcium and magnesium) out of the water. Also, it can control some (see Specification guidelines section) “clear water” iron. With clear water iron, water from a faucet is clear when first put into a glass. After 15 to 30 minutes, the water begins to cloud or turn rust-colored. A water softening system WILL NOT remove any iron that makes the water cloudy or rusty as it comes from the faucet (called red water iron).
Safety Instructions Care and cleaning of the water softener system. Breaking a Salt Bridge 1″ - 2″ Push tool into salt bridge to break If the brine tank is full of salt, it is hard to tell if you have a salt bridge. Salt is loose on top, but the bridge is under it. The following is the best way to check for a salt bridge. Salt Pencil mark Salt bridge Operating Instructions Broom handle Water level Salt should be loose all the way to the bottom of the tank.
Before you call for service… Safety Instructions Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Possible Causes What To Do Water feels slippery after installation of water softening system Absence of hard minerals • This is normal. Water softening system not using any salt Water softening system is a “demand” unit • Does not use much salt to regenerate—very efficient.
Problem Possible Causes What To Do No soft water Faucet or fixture where sample was taken not plumbed to soft water. NOTE: Be sure sample is from a faucet that does not mix soft and hard water. For example, a single lever kitchen faucet, if the cold side is plumbed to hard water • To conserve salt, the installer may have isolated some fixtures (outside faucets, toilets, etc.) from soft water. From the outlet of the water softening system, trace the water flow path, in house plumbing.
Notes Safety Instructions Operating Instructions Troubleshooting Tips Customer Service 15
Customer Service Troubleshooting Tips Operating Instructions Safety Instructions Notes 16
GE Service Protection Plus™ GE, a name recognized worldwide for quality and dependability, offers you Service Protection Plus ™—comprehensive protection on all your appliances—No Matter What Brand! Benefits Include: • Backed by GE • All brands covered • Unlimited service calls • All parts and labor costs included • No out-of-pocket expenses • No hidden deductibles • One 800 number to call We’ll Cover Any Appliance. Anywhere. Anytime.
Consumer Product Ownership Registration Dear Customer: Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to have you as a customer! Follow these three steps to protect your new appliance investment: 1 2 3 After mailing the registration below, store this document in a safe place. It contains information you will need should you require service. Our service number is 800-GE-CARES (800-452-2737).
GE Water Softening System Warranty For The Period Of: GE Will Replace, At No Charge To You: One Year From the date of the original purchase Three Years From the date of the original purchase Ten Years From the date of the original purchase Any part of the Water Softening System which fails due to a defect in materials or workmanship. During this full one-year warranty, GE will also provide, free of charge, all labor and in-home service to replace the defective part.
Safety Instructions Service Telephone Numbers. GE Answer Center® 800.626.2000 The GE Answer Center® is open 24 hours a day, 7 days a week. In-Home Repair Service 800-GE-CARES (800-432-2737) Expert GE repair service is only a phone call away. Operating Instructions Special Needs Service 800.626.2000 800-TDD-GEAC (800-833-4322) GE offers, free of charge, a brochure to assist in planning a barrier-free kitchen for persons with limited mobility.
