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INSTRUCTIONS TO THE USER FOR FCC The Gatekeeper Wheel This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Table Of Contents Introduction 1 System Overview 2 System Components Customer Awareness Component Equipment 3 3 4 System Operation Unlocking Carts Master Unlock Procedure Changing CartKey Battery 6 6 7 7 8 System Maintenance Troubleshooting System Component: CentralTransmitter System Component: The Gatekeeper wheel System Component: The Gatekeeper whee
INTRODUCTION To Our Valued Customers: Thank you for allowing us to install the Gatekeeper Systems CartControl Shopping Cart Containment system at your store. The CartControl system is the most technologically advanced and userfriendly cart containment system on the market. We are confident that it will dramatically improve your store’s existing efforts to keep shopping carts on the premises.
SYSTEM OVERVIEW According to retail industry research, a shopping cart is stolen, damaged, or destroyed every ninety seconds in the United States, costing retailers approximately $180 million annually. The CartControl system combines a digital locking signal, perimeter antenna, and Gatekeeper’s electronically activated self-locking shopping cart wheel to provide the most effective and easy-to-operate cart containment solution available.
SYSTEM COMPONENTS Customer Awareness Component Every CartControl shopping cart containment system includes a Customer Awareness Component. The items included in this package are a critical part of the system’s success. Customer Awareness Inserts Prior to installation, Customer Awareness Inserts were sent to your store and distributed. These fliers were given to each customer to inform them of the introduction of the new shopping cart containment system.
SYSTEM COMPONENTS Equipment CentralTransmitter The CentralTransmitter is located in an area that is secure, has adequate air flow, is out of harm’s way, and accessible for service. Typically, this area is found near the receiving area at the rear of the store. The CentralTransmitter sends the locking signal through the perimeter antenna which defines the locking boundary. Additionally, some locations utilize an unlock boundary.
SYSTEM COMPONENTS Equipment, continued... Perimeter Antenna The signal generated by the CentralTransmitter is carried around the designated store perimeter by a small, embedded cable known as the “Perimeter Antenna”. This antenna is embedded in a 1/4” wide by 1” deep saw cut around the parking lot which is sealed using a weatherproof sealant. The location of the perimeter antenna determines the boundary where carts will lock.
SYSTEM OPERATION Once installed, the CartControl system is easy to operate and requires very little technical maintenance. Shopping carts will perform just as they did before the system was installed unless a customer attempts to go beyond the store perimeter. If a customer pushes a cart to the designated perimeter, the Gatekeeper wheel on their shopping cart will lock—making the cart extremely difficult to move. Customers will usually take their merchandise and leave the cart right where it locked.
SYSTEM OPERATION MASTER UNLOCK PROCEDURE If you need to simultaneously unlock numerous carts located near the perimeter boundary, the CentralTransmitter features a master unlock mode to enable unlocking and cart retrieval without the use of a CartKey. When activated, this feature will stay in effect for thirty (30) seconds. After thirty-seconds has passed, normal operation will resume. This feature requires at least two employees, one on the outer perimeter, and one at the CentralTransmitter.
SYSTEM MAINTENANCE In order to ensure that the system is operating at peak performance, we recommend that you implement the following standard practices. Perform a visual inspection of the perimeter each day. Gatekeeper recommends walking the perimeter boundary at the opening of each day to identify any parking lot damage or the presence of any potentially damaging activity or objects. Make sure to look for potholes or other parking lot degradation that may require maintenance.
Lock carts left outside at closing time. At the close of your business day, Gatekeeper recommends that carts left outside be secured with a locked chain. In the event that a chain-locking procedure cannot be implemented, carts can be nested and locked using a CartKey. Do not forget to unlock carts before opening the following day. Never disable the system alarm. The CentralTransmitter is equipped with an audible alarm.
TROUBLESHOOTING This section will help you solve some of the problems that may occur with the system. It also contains technical information and is a good place to refer maintenance workers and contractors with questions about the system. If questions concerning the system arise and you cannot solve your problem using this manual, call the toll-free number and speak with a Gatekeeper Customer Service Representative. Never hesitate to contact Gatekeeper with questions about the system.
TROUBLESHOOTING SYSTEM COMPONENT: Gatekeeper wheel – locations utilizing an unlock boundary Problem Possible Cause Solution All wheels do not lock or unlock at perimeter Power outage Check to see if the System Alert Light on the CentralTransmitter is illuminated or if an audible alarm is sounding. If not, confirm that the CentralTransmitter power cord is plugged into a live outlet or into a backup power supply. If none of these conditions exists, notify Gatekeeper Customer Service.
TROUBLESHOOTING SYSTEM COMPONENT: Gatekeeper wheel – all locations Problem Possible Cause Solution All wheels do not lock at perimeter Power outage Check to see if the System Alert Light on the CentralTransmitter is illuminated or if an audible alarm is sounding. If not, confirm that the CentralTransmitter power cord is plugged into a live outlet or into a backup power supply. If none of these conditions exists, notify Gatekeeper Customer Service.
TROUBLESHOOTING SYSTEM COMPONENT: CartKey Problem Possible Cause Solution CartKey is not working Improper reset distance Test the CartKey on several shopping carts by alternately pressing and holding the “Lock” and “Unlock” buttons on the CartKey. Attempt to lock and unlock wheels while holding the CartKey at a variety of distances ranging from 18” to 48” away from the Gatekeeper wheel.
CUSTOMER RESPONSIBILITIES Gatekeeper Systems will work with you to ensure the success of the CartControl system. There are, however, certain responsibilities that the customer accepts. The CentralTransmitter remains mounted in a safe and secure fashion. Ensuring that the CentralTransmitter is not damaged or altered in any fashion is the customer’s responsibility. If you believe adjustments to the CentralTransmitter are required, please contact Gatekeeper.
TECHNICAL SPECIFICATIONS The Gatekeeper Wheel Wheel Standard 5-inch, non-marring, conductive (anti-static) wheel with anti-static, non-marring rubber tread and sealed precision ball bearings. The hub cover is not detachable by user. Power Source 3-volt lithium battery. Electronic Components Programmable CMOS (low power consumption) microprocessor.
CART CONTAINMENT LOG Use the following table to log your cart counts and take notes.
CART CONTAINMENT LOG Use the following table to log your cart counts and take notes.
