User's Guide

Dexcom G6 System User Guide
231
Chapter 14: Troubleshooting
No G6 Readings: Signal Loss Alert
Problem
Not getting G6 readings
Display device and transmitter not connecting
Solution
Use meter. No glucose alarm/alerts or G6 readings until fixed.
For more information see Chapter 10.
Tap alert to get more information.
Keep your transmitter and display device within 20 feet of each other. Wait 30
minutes.
App:
If that doesn't work, turn Bluetooth off and on. Wait 10 minutes.
If that doesn't work, restart the smart device and reopen the Dexcom app.
Wait up to 30 minutes. System may correct problem itself and continue to show G6
readings. More than 30 minutes? Contact Technical Support (available 24/7) at:
Web: dexcom.com/tech-support
Toll free: 1.888.738.3646
Toll: 1.858.200.0200
LBL014003 Rev XXX Artwork, G6 CGM System User Guide US.indd 231 2/5/19 9:26 AM

Summary of content (70 pages)