OM247 Installation Guide
OM247 Installation Tool User Guide G4S Monitoring Technologies Ltd Issue Date: 07/09/11 4 Dominus Way Meridian Business Park Leicester LE19 1RP UK Document No: 94-0033-4-F Tel: +44 (0) 116 229 2600 Fax: +44 (0) 116 229 2604 Web: www.g4s.com/uk Copyright © 2011 G4S Monitoring Technologies Ltd. All rights reserved.
Table of Contents Introduction ����������������������������������������������������������4 Installing Monitoring Equipment ��������������������� 24 Welcome ��������������������������������������������������������������������������������������������������������������������������������������� 5 Terms and Abbreviations ���������������������������������������������������������������������������������������������������� 6 Overview �������������������������������������������������������������������������������
Introduction This section introduces you to the concepts and terms used when installing a tag.
Welcome Welcome to the Installation Tool User Guide. It has been written for Field Monitoring Officers (FMOs) who need to install and check monitoring equipment. It is arranged in the following sections: Getting Started (page 8) explains the basics that you’ll need to know before using the Installation Tool for the first time. Controls and Status Lights (page 17) shows you what the tool’s buttons do, and explains what the different coloured lights mean.
Terms and Abbreviations This page explains the terms and abbreviations used in this guide: Term Meaning DOCK Docking Station—intelligent docking/charging station for the OM247-TRAK (TU). EMMO Electronic Monitoring Mobile Organiser—a software program that runs on a PDA. It is used to display the full status details of the monitoring equipment. (See the EMMO User Guide).
Overview The OM247-FIT Fitting and Installation Tool is a multi-function device. It combines a mechanical fitting-tool with an electronic control unit. Using just a single tool, you can set up and fit a tag to a subject and install a monitoring or tracking unit. The tool can also be used to investigate any suspected tampering with the monitoring equipment. The same tool is used to un-install the monitoring equipment at the end of the curfew period. Every tool has a serial number printed on its side.
Getting Started This section explains the basics that you’ll need to know to use the Installation Tool.
General Layout PID Buttons (page 19) MU Buttons (page 21) Strap Fitting Lever (page 18) MU/RAM Status Lights (pages 22 and 23) Battery Status Light (page 10) Charger Socket (page 10) Infrared Port Strap Fitting Jaws PID Status Lights (page 20) 9
Charging the Battery When the tool needs charging, the battery status light flashes red. Battery Status Light To charge the battery, plug the supplied charger into the socket on the front of the tool. A full charge should take around 2 ½ hours. While the battery is charging, the battery light goes red. When the battery is fully charged, the battery light goes out.
Sleep Mode When not in use, the tool automatically goes into sleep mode to conserve battery power. To Reactivate the Tool: Press any button or move the strap fitting lever. When the tool is activated after being in sleep mode for more than five minutes, all of its lights will flash red in sequence until it detects a key fob’s radio signal. (See FMO’s Key Fob on page 12).
FMO’s Key Fob An Installation Tool will not work unless it detects an active FMO’s key fob nearby. When you activate the tool from Sleep Mode (see page 11) it searches for a key fob. When it finds one, it beeps and its lights start flashing. When the lights stop flashing, the tool is ready to use. If the tool doesn’t find a key fob within 5 minutes, it returns to sleep mode. Key Fob Batteries The key fob should flash a red light every 5 seconds.
Checking the Key Fob’s Battery To Check the Key Fob’s Battery: 1. Put the Key Fob into the tool. ! Make sure that the metal key ring points towards one end of the tool (see picture on the right). GET STATUS 2. Press the PID GET STATUS button. 3. Check the PID OK and PID SLEEP/FAULT lights on the side of the tool. (See table below): Light PID OK PID SLEEP/ FAULT Colour Key Fob Meaning Green Key Fob OK. Flashing Amber Low battery. Red Dead battery/Comms fault.
Linking to MUs The MU uses an infrared link to communicate with the Installation Tool or a PDA running EMMO. (See the EMMO User Guide).
Linking to TUs The TU uses an infrared link via the docking station to communicate with the Installation Tool or a PDA running EMMO. (See the EMMO User Guide). TU Remember to point the tool or PDA at the infrared port on the front of the docking station. If you press the GET STATUS button while pointing the fitting tool at the dock, the fitting tool will return the dock’s status. To get the TU’s status, lift the TU from the dock and point the fitting tool at the infrared port on the bottom of the TU.
Get TU Status Generally, when linking to TUs, you should place the TU in its dock and point the Fitting tool at the infrared port on the front of the dock. (See Linking to TUs on page 15). However, if you need to get the TU’s status, you should remove the TU from its dock and point the fitting tool directly at the infrared port on the bottom of the TU. (See right).
Controls and Status Lights This section explains what the tool’s controls do and where to find them.
Strap Fitting Lever Open the Strap Fitting Lever to lock the ends of the strap into the PID.
PID Buttons The two PID buttons are used to control the PID or SOLO. You’ll find them on the top of the tool. (See General Layout on page 9). PID ON/ OFF Press the ON/OFF button to cycle through the following modes in turn: Sleep, Survey, Active. GET STATUS Press the GET STATUS button to get the status of the PID or SOLO. (See PID Status Lights on page 20). ! You cannot switch a tag to Survey Mode if it is in a tamper state. If the tag’s battery is low, it will always stay in Sleep Mode.
PID Status Lights There are two identical sets of PID Status lights; one on each side of the tool. (See General Layout on page 9). PID SLEEP / FAULT PID OK The PID OK light is steady green when the PID/SOLO is active, and flashing green when the PID/SOLO is in survey mode, i.e. during installation.
MU Buttons The three MU buttons are used to control the MU or TU. You’ll find them on the top of the tool. (See General Layout on page 9). RAM Press the FORCE DIAL button to dial-up and send the MU or TU’s event log to the central database. EMMO OK MU FORCE DIAL FAULT GET STATUS Press the GET STATUS button to get the status of the MU or TU. (See MU Status Lights on page 22). MU OFF Press the MU OFF button to shut down the MU or TU.
MU Status Lights You’ll find the two MU status lights on the top of the tool, above the MU buttons. (See General Layout on page 9). To view the MU status lights, hold the tool so that the charger socket points away from you. The meaning of the MU FAULT light changes depending on the button that you have just pressed. (See MU Buttons on page 21). Button (The same lights are used when you are in RAM/EMMO mode, but are labelled the other-way-round. (See RAM Status Lights on page 23).
RAM Status Lights MU FAULT EMMO To view the EMMO status lights, hold the tool so that the charger socket points towards you. OK The RAM Status Lights are used when you are Performing a RAM Survey (see page 47), or are linking to a PDA running the EMMO software. (See the EMMO User Guide). RAM (The same lights are used when you communicate with the MU or TU, but are labelled the other-way-round. (See MU Status Lights on page 22). The EMMO light is green when the tool is in EMMO Mode.
Installing Monitoring Equipment This section tells you how to use the tool to install monitoring equipment.
MU/TU-Dock Positioning Tips Reception Range Remember the following tips when installing an MU or a TU-Dock: Dos 99 Position the MU/Dock as near to the centre of the house as possible. (See right). 99 Position the MU/Dock near to a mains electricity socket (and telephone socket if installing a landline MU). 99 Place the MU/Dock on a stable, level surface such as a table. Don’ts 88 Don’t position MUs/Docks on window-ledges or next to outside walls. 88 88 Don’t position MUs/Docks directly on the floor.
Initialising an MU 1. Phone the monitoring centre and give them the MU and PID/SOLO’s serial numbers. 2. Multicom/Landline MU ONLY—Connect an ordinary phone to the phone line and check that the line is active. DO NOT connect the MU to the phone line at this stage. 3. Place the MU in a suitable location and plug it into the mains power supply. (See MU/TU-Dock Positioning Tips on page 25). Multicom/GSM MU ONLY—The MU will automatically start to initialise and register with the GSM mobile network.
Initialising a TU 1. Phone the monitoring centre and give them the TU, Dock and PID serial numbers. 2. Place the Dock in a suitable location and plug it into the mains power supply. (See MU/TU-Dock Positioning Tips on page 25). 3. Place the TU into the Dock. (Figure 1) The TU automatically starts to initialise and register with the GSM mobile network, and starts to search for a PID in survey mode.
Getting a GPS Location Fix After the TU has connected to the GSM network (see Initialising a TU on page 27) it will attempt to get a GPS location fix. If the TU displays REMOVE UNIT AND GET GPS (Figure 1) the GPS signal is too weak indoors, and you must take the unit outside to get a GPS fix. REMOVE UNIT AND GET GPS Figure 1—Get GPS Location Fix To Get a GPS Fix: 1. Lift the TU from the Dock and take it outside to an area with a wide, clear view of the sky, away from any tall buildings. 2.
Preparing Straps for Installation 1. Measure the subject’s ankle and select the correct size of strap. (Figure 1) 2. When you have selected a strap of the correct length, fold down the two tabs on the ends of each clip.
Fitting a PID to a Subject Before fitting a PID to a subject, select and prepare the correct size strap. (See Preparing Straps for Installation on page 29). Make sure that the MU or TU is initialised. (See Initialising an MU on page 26, or Initialising a TU on page 27). 1. With the Strap Fitting Lever closed, click the PID into the tool. (Figure 1) 2. Push one end of the strap between the tool’s jaws. 3. Pull on the free end of the strap so that the clip is tight against the jaws. (Figure 2) 4.
Fitting a PID to a Subject (continued) 5. Check that the PID SLEEP/FAULT light is flashing red. PID SLEEP / FAULT PID OK 6. Close the Strap Fitting Lever and remove the PID and strap from the tool. (Figure 4) Figure 4—Remove PID and strap from tool 7. Pull the end of the strap to make sure that it is securely fitted into the PID. 8. Push the free end of the strap between the tool’s jaws. 9. Pull on the strap so that the clip is tight against the jaws. (Figure 5) Continued on next page.
Fitting a PID to a Subject (continued) 10. Holding the tool, wrap the strap and PID around the subject’s ankle and click the PID into the Installation Tool. (Figure 6) 11. Open the Strap Fitting Lever, until you hear a click. Figure 6 Wrap strap around subject’s ankle The strap should be fitted securely around the subject’s ankle. PID SLEEP / FAULT 12. Check that the PID OK light is flashing green. PID OK 13. Close the Strap Fitting Lever and remove the tool from the PID. (Figure 7) 14.
Fitting a SOLO to a Subject Before fitting a SOLO to a subject, select and prepare the correct size strap. (See Preparing Straps for Installation on page 29). SOLO tags can be either installed on their own, or with an MU. If you are installing a SOLO with an MU, make sure that the MU has been initialised. (See Initialising an MU on page 26). 1. Phone the Monitoring Centre and give them the SOLO’s serial number. 2. With the strap-fitting-lever closed, click the SOLO into the tool. (Figure 1) 3.
Fitting a SOLO to a Subject (continued) 5. Open the strap-fitting-lever until you hear a click. (Figure 3) The strap is now fitted in one side of the SOLO. 6. 7. Check that the PID SLEEP /FAULT light is flashing red. PID SLEEP / FAULT PID OK Close the strap-fitting-lever and remove the SOLO and strap from the tool. (Figure 4) 8. Check that the light on the SOLO is flashing amber. 9. Pull on the free end of the strap to make sure that it is securely fitted into the SOLO. Continued on next page.
Fitting a SOLO to a Subject (continued) 10. Push the free end of the strap between the tool’s jaws. Figure 5 Pull on free end of strap 11. Pull on the strap so that the clip is tight against the tool’s jaws. (Figure 5) 12. Wrap the strap and SOLO around the subject’s ankle and click the SOLO into the tool. (Figure 6) ! Make sure that the round end of the SOLO is pointing upwards. 13. Open the strap-fitting-lever until you hear a click.
Fitting a SOLO to a Subject (continued) PID SLEEP / FAULT 14. Check that the PID OK light is flashing green. PID OK 15. Close the strap-fitting-lever and remove the tool from the SOLO. (Figure 7) 16. Pull on the strap to make sure that both ends are securely fitted into the SOLO. The SOLO flashes amber while it contacts the monitoring server.
MU Range Survey and Data Upload When the MU has initialised and a new PID or SOLO has been fitted to the subject, the MU automatically goes into Survey Mode. (See Initialising an MU on page 26, and either Fitting a PID to a Subject on page 30, or Fitting a SOLO to a Subject on page 33). 1. The MU starts beeping and displays the new tag’s serial number. 2. Walk the subject around all areas of the premises. The MU beeps every time that it receives a radio signal from the tag in survey mode.
MU Range Survey and Data Upload (continued) 6. When you have completed your call to the monitoring centre, press the blue button on the MU again. The MU tries to call Control, and displays: Calling Control - Connecting. If the call connects successfully, the MU displays: Calling Control – Transferring. The MU should then display: Calling Control – Call connected OK. The MU beeps, and starts to download the range setting and PID serial number from the Control Centre.
TU Range Survey and Data Upload When the TU has initialised and a new PID has been fitted to the subject, the TU automatically goes into Survey Mode. (See Initialising a TU on page 27, and Fitting a PID to a Subject on page 30). 1. The TU displays WALK AROUND WITH PID and the PID’s serial number. 2. Leaving the TU docked, walk the subject around all areas of the premises. The TU beeps every time that it receives a transmission from the PID in survey mode. ! The TU should beep once every second.
TU Range Survey and Data Upload (continued) The TU tries to call Control, and displays: CONNECTING. CONNECTING If the call connects successfully, the TU displays: TRANSFERRING The TU beeps, and starts to download the range setting and PID serial number from the Control Centre. When the download is complete, the TU displays INSTALLATION SUCCESSFUL for 20 seconds. The installation is complete. The TU displays the current time.
Removing and Replacing Tags This section explains how to remove and replace tags.
Abandoning an Install To abandon an install at any point: 1. Remove the Tag ! Cut the middle of the strap with scissors and remove the PID or SOLO from the subject. (Figure 1) Figure 1 Cut middle of strap with scissors Note: It is impossible to switch the tag to sleep mode, unless the strap has been cut or opened. 2. Switch Off the Tag Clip the tool over the PID/SOLO. Press the PID ON/OFF button.
Removing a Tag Follow the steps below to remove a tag at the end of a curfew period: 1. Switch Off the MU or TU Unplug the MU or docking station from the mains power supply. Point the tool at the front of the MU or the bottom of the TU. (See Linking to MUs on page 14, or Linking to TUs on page 15). Press the MU OFF button. MU OFF Figure 1 Cut middle of strap with scissors 2. Remove the Tag ! Cut the middle of the strap with scissors and remove the PID or SOLO from the subject.
Replacing a Tag Follow the steps below to replace a tampered or faulty PID: 1. Switch off the MU or TU. (See Removing a Tag on page 43). 2. Cut the middle of the strap with scissors and remove the tag from the subject. (Figure 1) 3. Put the PID into sleep mode. (Clip the tool over the tag and press the PID ON/OFF button). 4. Phone the monitoring centre and tell them the new tag’s serial number. 5. Plug the MU or docking station back into the mains power supply. 6. Fit the new tag to the subject.
Tamper Investigation & RAM Survey This section explains how to investigate any suspected tampers and how to perform a RAM (Random Alternative Monitoring) survey.
Investigating Tamper Alerts Follow the steps below when you need to investigate a tamper alert: ! DO NOT remove the tag from the subject’s leg before checking the tag and strap for signs of tampering. 1. Figure 1 Check strap clips for damage Inspect the tag and strap for signs of tampering: Check that both ends of the strap are secured. Check if the strap clips are damaged. (Figure 1) Check that the strap has not been cut, torn or frayed.
Performing a RAM Survey MU OK FAULT RAM (Random Alternative Monitoring) mode allows you to find out if there are any PIDs or SOLOs nearby. You can perform a RAM using the tool on its own to quickly detect any tags and get their tamper status. EMMO RAM Use the EMMO software running on a PDA to get the full details of any detected tags (See the EMMO User Guide). The RAM light blinks every time a tag’s radio signal is detected.
Trouble Shooting This section explains the PID, MU and TU error codes.
Installation Tool Errors Error Unable to switch on Tool, no lights or beeps. Battery Status Light is flashing red or amber. Tool won’t wake up from Sleep Mode: All the lights flash red one after another, and the Tool returns to Sleep Mode. Cause Action Flat battery. Charge the battery (see page 10). Make sure that a red key fob is nearby, and is flashing every 10 seconds. (See FMO’s Key Fob on page 12). Missing or faulty officer’s key fob.
MU Error Messages Error Cause Action Poor GSM (mobile phone) signal. Move the MU to a location with better GSM reception. Check that the MU is connected to the mains power. Check the MU’s status using EMMO, (see the EMMO User Guide) which may indicate possible interference (MU status codes J1/J2). Possible causes may include faulty car-remote key fobs. If the MU still fails, return it for servicing.
MU Error Messages (continued) Error MORE THAN 1 PID IN SURVEY Cause Action The MU has detected more than 1 PID in survey mode. Switch off or remove the extra PID(s) and restart the installation from the beginning. Call the monitoring centre and check that they have entered the correct PID and MU serial numbers. If the MU and PID numbers are correct, switch off the MU, move it to a different location and restart the installation from the beginning.
TU Error Messages Error PLACE UNIT IN CHARGING STATION Cause TU not docked correctly. Action Re-dock the TU in the docking station ensuring the contact is firm and secure. Move the docked TU to a location with better GSM reception. Lift the TU from the Dock and take it outside to an area with a wide, clear view of the sky, away from any tall buildings. (See Getting a GPS Location Fix on page 28). Switch off or remove the extra PID(s) and restart the installation from the beginning.
TU Error Messages (continued) Error Cause FAILED - PID NOT SEEN Possible PID number mismatch and/or GSM problem. Action Call the monitoring centre and check that they have entered the correct PID and TU serial numbers. If the TU and PID numbers are correct, unplug the docking station, switch off the TU, move it to a different location and restart the installation from the beginning. Restart the installation from the beginning using a PID that is not in a tamper condition.
Index A Abandoning an Install 42 B BAD PIN 51 BAD PUK 51 Battery 10 Charging 10 Key Fob 13 Status Light 9, 10 Button Force Dial 21 Get Status 19, 21 MU Off 21 On/Off 19 Buttons MU 21 PID 19 C Call Connected OK 38 CALL FAILED! 50 Calling Control 38, 40 Charger Socket 9, 10 CHARGING STATION 52 Charging the Battery 10 Checking the Key Fob’s Battery 13 Communications fail 51 Connecting 38 CONNECTION FAIL 52 Controls 17 D DOCK 6 DOCK IS TAMPERED 53 E EMMO 6 EMMO Light 23 Error Messages, MU 50, 51 Err
Index (continued) I Infrared Port 9 Infrared Window 14, 15 Initialising an MU 26 Initialising a TU 27 Initialising Monitoring Unit 26 Install, Abandoning 42 INSTALLATION ABANDONED 52 Installation, Preparing Straps for 29 Installation Tool Errors 49 Introduction 4 Investigating Tamper Alerts 46 IrDA 6 K Key Fob 12 Key Fob Batteries 12 Key Fob’s Battery 13 L LBS 6 Light EMMO 23 MU FAULT 22 MU OK 22 PID OK 20 PID SLEEP/FAULT 20 RAM 23 Lights MU Status 22 PID Status 20 RAM Status 23 Line Busy 51 Line Eng
Index (continued) P PDA 6 Performing a RAM Survey 47 PID 6 Buttons 9, 19 Removing 43 Replacing 44 Status Lights 9, 20 PID INSTALL ABANDONED 50, 51 PID INSTALL FAILED 50, 51 PID Install OK 38 PID IS TAMPERED 53 PID not in list 50 PID not seen 51 PID OK Light 20 PID SLEEP/FAULT Light 20 PID TAMPER DETECTED 51 PLACE UNIT IN CHARGING STATION 52 Positioning Tips 25 Preparing Straps for Installation 29 PUT UNIT BACK IN CRADLE 28 R RADIOS ARE JAMMED 53 RAM 6 RAM Light 23 RAM Mode 47 RAM Status Lights 9, 23 Re
