G4S Justice Services, Inc.
Table of Contents Chapter 1: G4S Justice Services Company Background.................... 4 Chapter 2: How to Use the PATROL SUITE RF Monitoring Manual ... 6 Purpose and Organization of this Manual ................................................................... 6 Chapter 3: PATROL SUITE RF Equipment............................................ 6 How Electronic Monitoring Works................................................................................ 6 PATROL SUITE RF Monitoring Components .........
Power Down: PID........................................................................................................................... 6 Cleaning Equipment ..................................................................................................... 6 Chapter 7: PATROL SUITE RF Troubleshooting.................................. 6 General Troubleshooting Issues.................................................................................. 6 Troubleshooting Band Tampering Issues...............
Chapter 1: G4S Justice Services Company Background G4S Justice Services, Inc. is a wholly owned subsidiary of G4S (formerly Group 4 Securicor), a global security solutions provider with operations in over 100 countries, employing over 500,000 people. G4S is quoted on the London Stock Exchange (GFS.L) and also on the Copenhagen Stock Exchange. G4S is the world's leading security solutions provider with a strong emphasis on security and valuables transportation.
A World of Security Solutions Vision To be recognized as the global leader in providing security solutions Values The values of the organization focus clearly on customers. Integrity runs throughout our operation and by employing and developing the best people in the industry, we can use our security expertise to develop solutions to customer needs. This enables us to drive performance - service performance for customers and financial performance for the organization and its shareholders.
Chapter 2: How to Use the PATROL SUITE RF Monitoring Manual Purpose and Organization of this Manual The purpose of this manual is to assist Officers with the setup and monitoring of PATROL SUITE RF products so that electronically monitored participants are under close, accurate supervision thus enabling program officers to focus their emphasis on casework. The manual is organized to guide the Officer through the sequence of steps to install and monitor PATROL SUITE RF products.
Chapter 3: PATROL SUITE RF Equipment This chapter describes the use and features of the PATROL SUITE RF Equipment.
PATROL SUITE RF Monitoring Components PATROL SUITE RF Monitoring Products consist of the following: PID (Personal Transceiver) PHMU (Personal Home Monitoring Unit) PID Band PID Retaining Pin PID Sleeve Installation & Removal Tools PHMU Power Adaptor Telephone Cord (Landline Monitoring Only) PHMU Menu Key OPID (Officer Identification Device) PID Descriptions & Features The PID or Personal Transceiver is worn by the participant and can not only transmit signals, but also receive signals
The PHMU records and reports any time its menu options have been accessed. Simple decommission procedures offers a variety of methods to power down one or both devices. LED lights provide a clear indication of connection and/or pending alerts to assist during programming or troubleshooting. A telephone line is not required to complete the enrollment process.
Band Alignment Tool (Top Right) Band Cutting Tool (Top Left) Removal Tool (Bottom) Figure 9: Tools PHMU Power Adaptor Descriptions & Features The AC Power Adaptor is used to supply the PHMU with a power source during monitoring. The AC Power Adaptor can be used universally with all Patrol Suite PHMUs. The connection process is simple enough for a participant to connect when necessary.
OPID Descriptions & Features The OPID is used in combination with the PHMU Menu Key in order to gain access to the Setup Menu options. An active and authorized OPID must be present in order for the user to access the Setup Menu with the PHMU Menu Key. The OPID serial numbers is verified by the PHMU and invalid or unauthorized OPIDs will not permit access to the Setup Menu. Figure 13: OPID PID2_UserManual.
Chapter 4: PATROL SUITE RF Installation This chapter presents procedures for equipment preparation and installation to monitor participant activities under a PATROL SUITE RF program. Installation Preparation Prior to installation, the participant should complete all necessary agency forms, instructions and installation requirements. In order to review all monitoring activity, the participant’s information must first be enrolled in the appropriate Monitoring System.
Do not install the PHMU on or within 4 feet of any large metallic/reflective objects, devices or appliances such as mirrors, TVs, stereo systems, video/gaming systems, computers, refrigerators, microwaves or washers and dryers. Do not install the PHMU in front of a window or in direct sunlight. Avoid installing the PHMU on an outside wall of a home.
6. Slide the PID Sleeve over the PID Retaining Pin. The PID Sleeve will click when properly secured. NOTE: The PID Retaining Pin is Tamper-Evident. Once inserted, they cannot be removed without damaging the two barbed vanes on the tip of the PID Retaining Pin. Figure 17: Attaching sleeve Figure 18: Window for viewing PID Retaining Pin 7. Without inserting the other end of the PID Band, wrap the PID around the participant's ankle until snug.
OPID Operation G4S Justice Services, Inc. recommends leaving the OPID on at all times while in the field. F F Figure 20: OPID OPID Activation 1. The OPID is activated at the factory. OPID Power Down 1. The OPID can only be powered down at the factory or by taking it apart and removing the battery. PHMU Preparation PATROL SUITE RF has a PHMU that must be installed with the participant's PID to monitor their activity with continuous signaling Radio Frequency (RF).
PHMU. The enrollment process can be completed without a phone line connection. If unsure of the type of phone system or voltage, inquire with your telecom coordinator or have the voltage level measured prior to connecting the phone line to the PHMU. 4. Plug the PHMU Power Adaptor into both the outlet and the PHMU. The LCD screen will illuminate and display the PHMU Serial Number and Setup Menu while the green LED confirms a power connection. Installation Process 1.
a. Review the checklist and sample floor plan with the participant to determine the ideal location for the PHMU. b. Provide the participant with the PHMU and any other necessary items to plug it in at their residence. c. Instruct the participant on connecting the electrical power, using the supplied PHMU Power Adaptor and the supplied phone cord in the case of a Landline PHMU. NOTE: We strongly recommend making a visit to the participant’s home to perform a range test. PID2_UserManual.
Chapter 5: PATROL SUITE RF Monitoring This chapter presents procedures for accessing PHMU Menu Options used during Monitoring. For questions concerning monitoring or troubleshooting, please call the G4S Justice Services Monitoring Center at 1(800) 589 6003. Range Menu This menu presents the option for testing and setting range of the PATROL SUITE RF equipment.
Figure 22: Range Test Floor Plan Bedroom or location that the participant sleeps in Kitchen, checking near appliances Bathroom, checking near mirrors and in tub or shower Living Room, checking near electronics Garage (if authorized) b. Should range issues occur during the range test, the PHMU or interfering objects may need to be relocated or the range setting may need to be adjusted. 6.
Range Setting Three range settings are available for adjustment on the unit. Please use the following instructions if the equipment range setting must be changed. 1. Select RNG from the Setup Menu. The current range setting displays with options to perform range test and change the range setting. 2. Select SET to adjust the range setting. The default setting is High. 3. Select from LOW, MED or HIGH to adjust the range setting.
PHMU Calls 2. Select VIEW to access Dial Out Requests and the last Dial Out Status. a. Select DIAL to initiate a real time Dial Out call from the PHMU. The PHMU will begin dialing and the LCD screen will display a series of call out status messages. i. If successful, the LCD will display the Last Call Status as Success with the Date and Time. ii. If unsuccessful, the LCD will display this information. Select RETRY to attempt the Dial Out again. b.
Chapter 6: PATROL SUITE RF Power Down If the equipment is being removed from the participant, the necessary adjustments should first be made to their record in the appropriate Monitoring System. For questions concerning the termination process, please call the G4S Justice Services Monitoring Center at 1(800) 589 6003. After following the administrative procedures above, you may decommission the participant’s equipment. Power Down Options There are three Power Down options to choose from.
Power Down: PHMU 1. Select OFF from the Setup Menu to access the Power Down Menu. 2. Select PHMU from the Power Down Menu. a. If the PHMU has any Stored Events, select SEND to report all events or select SKIP to bypass and transmit at a later time. 3. Disconnect the power when the instruction displays. NOTE: Do not turn or remove the PHMU Menu Key until the LCD turns off. Although the PID is no longer enrolled to the PHMU, it is not powered down. Power Down: PID 1.
Cleaning Equipment We recommend using sanitary cleaning wipes to wipe down the surfaces of the PHMU and the PID prior to installing on a new participant. Be sure to check the optical windows on each end of the PID before installing onto a new participant. If the optical windows on the PID are not clean, use a thin cotton swab dipped in rubbing alcohol to gently clean the window. PID2_UserManual.
Chapter 7: PATROL SUITE RF Troubleshooting This chapter offers suggested actions for troubleshooting a variety of equipment issues. The following table presents the possible scenario on the left and the suggested resolution on the right. NOTE: Band Tamper concerns are addressed in “Troubleshooting Band Tampering Issues.” If at any point you are unable to resolve the equipment question, please call the G4S Justice Services Monitoring Center at 1(800) 589 6003.
PHMU Landline not calling in (Overdue) 1. Confirm serial numbers of equipment match serial numbers assigned in Monitoring System 2. Verify power connected to working outlet, replace cords if necessary 3. Confirm phone cord connected to working telephone outlet, replace cords if necessary 4. Verify dial tone 5. Confirm calls can be made to 800 numbers by dialing 1 (800) 589-6003 using a telephone on the line 6.
General Troubleshooting Is the PHMU placed 3 to 6 feet off the floor on a stable, nonmetallic surface? Is the phone line that is attached to the PHMU in good visible working order? We provide new phone lines with each PHMU; please utilize the phone lines we provide.
Appendix: Equipment Specifications The Appendix includes supplementary information for the PATROL SUITE RF program including Specifications for the PATROL SUITE RF equipment, FCC Guidelines and Notification. Equipment Specifications PID Body is water proof. Uses transceiver technology, which transmits and receives signals to and from the PHMU. Average expected life of battery under normal operating conditions is approximately 3 years.
A compliant telephone cord and modular plug is provided with equipment. This equipment is designated to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 08 compliant. See Installation Instructions for details. If the terminal equipment PHMU causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required.
RF Exposure Safety Notice In the case of the PHMU (both landline and wireless), to satisfy FCC/IC RF exposure safety requirements, a separation distance of 20 cm or more should be maintained between this device and persons. To ensure compliance, operations at closer distance is not allowed.
