Troubleshooting 35 Troubleshooting Guide .............................................................
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5 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following: • The power cable is plugged into the printer and a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • All options are properly installed.
Problem Action Print media misfeeds or multiple feeds occur. Ensure that the print media you are using meets the specifications for your printer. See "Supported Paper Types" for more information. Fan the print media before loading it. Ensure that the print media is loaded correctly. Ensure that the width and length guides of the print media sources are adjusted correctly. Ensure that tray1, the optional 550-sheet feeder (tray2), or the multi-purpose feeder (MPF) unit is securely inserted.
• Streaks appear on the output • Part or the entire output is black • Pitched color dots • Vertical blanks • Ghosting • Light-induced fatigue • Fog • Bead-Carry-Out (BCO) • Jagged characters • Banding • Auger mark • Wrinkled/Stained paper • Damage on the leading edge of paper The output is too light Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Go to action 4.
Action Yes No 4 The task is complete. Go to action 5. The task is complete. Go to action 6. The task is complete. Go to action 7. The task is complete. Contact Dell. Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick. a On the General tab, change the Paper Type setting.
Action Yes No 3 Replace the drum cartridges. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, test print your document again. The task is complete. Go to action 4. 4 The task is complete. Replace the fusing unit. a Replace the fusing unit. See "Replacing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. Go to action 5.
Action Yes No 3 The task is complete. Contact Dell. Action Yes No 1 The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge. a Check the toner level in the Status tab in the Status Monitor. b Replace the toner cartridges as necessary. The task is complete. Go to action 2. 2 If you are using non-Dell brand toner cartridges, enable the Non-Dell Toner option. a Launch the Tool Box, and click Service Tools on the Printer Maintenance tab.
Action Yes No 6 The task is complete. Contact Dell. Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Contact Dell. Replace the drum cartridges. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click 4 Colors Configuration Chart. The 4 Colors Configuration Chart is printed.
Part or the entire output is black Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Contact Dell. Action Yes No 1 Proceed to the action corresponding to the location of the problem: Contact Dell. Ensure that the drum cartridges are installed correctly. See "Installing a Drum Cartridge." Does this solve your problem? 2 Ensure Output Color is set to Color in the printer driver.
Action Yes No 2 The task is complete. Contact Dell. Replace the fusing unit. The task is complete. a Replace the fusing unit. See "Replacing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. Contact Dell. Replace the drum cartridges. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart.
Action Yes No 2 The task is complete. Go to action 3. The task is complete. Contact Dell. Ensure the light path is not covered. a Remove the drum cartridges, and keep them in the dark place. See "Removing the Drum Cartridge." b Check the light path, and then remove the shielding. c Re-install the drum cartridges. See "Installing a Drum Cartridge." d Launch the Tool Box, and click Chart Print on the Diagnosis tab. e Click Pitch Configuration Chart. The Pitch Configuration Chart is printed.
Action 3 Yes No Adjust the transfer bias. The task is complete. a On the operator panel, press the (Information) button and tap the Tools tab o tap Admin Settingso Maintenanceo Adjust Transfer Belt Unit. b Tap K Offset or YMC Offset, and then decrease the value. c Launch the Tool Box, and click Chart Print on the Diagnosis tab. d Click Ghost Configuration Chart. Contact Dell. The Ghost Configuration Chart is printed.
Fog Action Yes No 1 The task is complete. Contact Dell. Action Yes No 1 The task is complete. Go to action 2. The task is complete. Contact Dell. Replace the drum cartridges. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click 4 Colors Configuration Chart. The 4 Colors Configuration Chart is printed.
Jagged characters Action Yes No 1 The task is complete. Go to action 2. The task is complete. Go to action 3. The task is complete. Go to action 4. The task is complete. Go to action 5. Set Screen to Fineness in the printer driver. a On the Others tab, set Screen under Items: to Fineness. Does this solve your problem? 2 Set Print Mode to High Quality in the printer driver. a On the Graphics tab, select High Quality from Print Mode.
Action Yes No 2 The task is complete. Contact Dell. Replace the fusing unit. The task is complete. a Replace the fusing unit. See "Replacing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. Contact Dell. Replace the drum cartridges. a Replace the drum cartridges. See "Replacing the Drum Cartridges." b After you replace the drum cartridges, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart.
Wrinkled/Stained paper Action Yes No 1 The task is complete. If printing on an envelope, go to action 2. Verify that the correct print media is being used. See "Supported Paper Types." If not, use the print media recommended for the printer. Does this solve your problem? If printing on print media other than envelopes, contact Dell. 2 Check the wrinkle. Is the wrinkle within 30 mm of the four edges of the envelope? This type of wrinkle is considered normal. Your printer is not at fault.
Jam/Alignment Problems NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Printer Configuration Web Tool, see "Understanding the Printer Menus" and "Dell™ Printer Configuration Web Tool.
Action 2 Yes No The task is complete. Execute auto color registration adjustment. a On the operator panel, press the (Information) button and tap the Tools tab o tap Admin Settingso Maintenanceo Color Reg Adjusto Auto Correcto Start. Go to action 3. OR a Launch the Tool Box, and click Service Tools on the Printer Maintenance tab. b Click Start under Auto Correct in Color Registration Adjustments. Does this solve your problem? 3 Do you have spare drum cartridges? Go to action 4a. Go to action 4b.
Action 2 Yes Install the transfer belt unit according to an appropriate procedure. See The task is complete. "Installing a Transfer Belt Unit." No Contact Dell. Does this solve your problem? Tray1/Optional 550-Sheet Feeder Misfeed Jam Action Yes No 1 The task is complete. Proceed to the action corresponding to the type of the print media being used: Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
MPF Misfeed Jam Action Yes No 1 The task is complete. Proceed to the action corresponding to the type of the print media being used: Ensure that the MPF is properly inserted. Does this solve your problem? • Thick - 2a • Thin - 2b • Coated - 2c • Envelope - 2d If using paper other than the above, go to action 2e. 2a Use thick paper that is 216 g/m2 or less. The task is complete. Go to action 3a. The task is complete. Go to action 3a. The task is complete. Go to action 3b.
Action Yes No 3 The task is complete. Go to action 4. The task is complete. Replace the fusing unit. a Replace the fusing unit. See "Removing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. Go to action 5. Ensure that the fusing unit is set properly. Does this solve your problem? 4 The Pitch Configuration Chart is printed. Does this solve your problem? 5 Ensure that the transfer belt unit is installed correctly.
Action Yes No 3 The task is complete. Go to action 4. The task is complete. Go to action 5. Use print media that is not damp. Does this solve your problem? 4 Fan the print media. Does this solve your problem? 5 Wipe the retard roller in tray1 or the optional 550-sheet feeder where the The task is complete. multi-feed occurred with a cloth moistened with water. Contact Dell. Does this solve your problem? MPF Multi-feed Jam 1 Ensure the media type you are using. - - The task is complete.
3 Replace the fusing unit. a Replace the fusing unit. See "Replacing the Fusing Unit." b After you replace the fusing unit, click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart. The task is complete. Go to action 4. The task is complete. Go to action 5. The task is complete. Go to action 6. The Pitch Configuration Chart is printed. Does this solve your problem? 4 Replace the waste toner box. Does this solve your problem? 5 Replace the drum cartridges.
Vertical blanks or streaks appear on the output when scanned using the DADF. Clean the DADF glass. Clean inside the printer by using the cleaning rod. See "Cleaning the Raster Optical Scanner (ROS) Window." Fax Problems Problem Action The printer is not working, there is no display and the buttons are not working. Unplug the power cord and plug it in again. No dial tone sounds. Check that the phone line is connected properly. See "Connecting the Telephone Line.
The printer dials a number, but the connection with another fax machine fails. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to sort out the problem. Documents are not stored in the memory. There may not be enough memory to store the document.
The printer scans very slowly. Graphics are scanned more slowly than text when using the Scan to E-mail or Scan to Network feature. Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Scanning images at a high resolution takes more time than scanning at a low resolution. Document misfeeds or multiple feeds occur Check whether the DADF roller assembly is installed properly. in the DADF.
The printer does not properly transfer scan data to a specified destination via the Scan to E-mail or Scan to Network feature. Check if the following settings have been set correctly on the Dell Printer Configuration Web Tool.
Digital Certificate Problems Symptom Cause Action The certificate import button is disabled. SSL communication is disabled. Create a self-signed certificate and enable SSL. The certificate details button is disabled. The certificate cannot be imported. The time setting is incorrect. The certificate file is incorrect. Confirm validity period of the certificate as well as the time setting of the device. Confirm whether the password is correct.
Problems With Installed Optional Accessories If an option does not operate correctly following installation or stops working: • Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer. • Print the system settings report to see if the option is listed in the Installed Options list. If the option is not listed, re-install it. See "Report / List.
Problem Action The TWAIN driver cannot connect to the printer. Check that the USB or Ethernet cable is connected properly. If using the network connection, check that IP address of the printer is set correctly. To check the IP address, see "Scanning Using the TWAIN Driver." Check whether the printer is turned on. If the printer is turned on, reboot it by turning off the printer and then on again.
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Appendix Appendix..................................................................................... 565 Index............................................................................................
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Appendix Dell™ Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software program and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware.
Warranty and Return Policy Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, see dell.com/support. Recycling Information It is recommended that customers dispose of their used computer hardware, monitors, printers, and other peripherals in an environmentally sound manner.
Index Symbols A5, 297 (Copy) button, 109 About printer, 35 (Delete) button, 110 Access List, 175 (Home) button, 109 Address Book, 121, 123, 138, 177, 409 (Information) button, 110 Address Book Editor, 409 (Job Status) button, 110 Ad-Hoc, 168 (Login/Logout) button, 109 Adjust 2nd BTR, 135, 149 (NFC) reader, 110 Adjust Altitude, 136, 151, 187, 198 (Power Saver) button, 109 Adjust Fusing Unit, 136, 150, 252 (Quick Dial-1 / Quick Dial-2) button, 110 Adjust Transfer Belt Unit, 135, 149, 251 (
Auto Log Print, 130, 139, 186, 195, 243 Auto Receive Tel/Fax, 133, 146, 191, 209 Clearing paper jams, 515 From DADF, 517 From fusing unit, 523 From MPF, 519 From optional 550-sheet feeder, 529 From tray1, 522 Auto Reg Adjust, 252 Clock Settings, 136, 152 Auto Registration Adjustment, 136, 150, 187 Coated, 135-136, 149-150, 251-252 Auto Reset, 130, 139, 187, 195 Coated Thick, 136, 149-150, 251-252 Avoiding paper jams, 307, 515 Collation, 131-132, 135, 144, 189, 191, 202, 208, 273, 284 Auto Receive
Control Panel Tone, 129, 138, 186, 193 Copy, 131 Copy Color Balance, 133, 144 Copy Completed Tone, 129, 139, 186, 194 Copy Defaults, 132, 189 Copy Printer Settings, 121, 123, 175-176 Copy Printer Settings Report, 176 Copy Settings, 133 Country, 133, 145, 191, 208, 232 Cover, 127 Covers, 135-136, 149-150, 251-252 Covers Thick, 135-136, 149-150, 251-252 Create Folder, 135, 148, 191, 206 Custom Paper Size - X, 131, 140 Custom Paper Size - Y, 131, 140 Custom Reduce / Enlarge, 144, 203 D DADF cover, 37 DADF fee
Edit E-mail From Fields, 132 Fax Broadcast, 134, 147, 192, 210, 240 E-mail, 364 Fax Cover Page, 134, 147, 192, 209, 238, 281 E-Mail Address, 177-178 Fax Defaults, 133, 145, 191, 260 Email Address Book, 188 Fax Driver, 131 E-Mail Alert, 121, 123, 159, 163, 230 Fax Forwarding Number, 192, 209 E-Mail Alert Settings, 157, 164 FAX Group, 177, 182-183 E-Mail Alert Setup, 117 Fax Header, 134, 147, 192, 209, 238 E-Mail Alert Setup Page, 157 Fax Header Name, 133, 146, 191, 208, 233 E-Mail Group, 177,
Forwarding Number, 134, 146 Image Enhance, 131, 140 Front cover, 35 Image Types, 135, 191, 208, 284 Front USB port, 35 Important Information, 30 FTP, 155, 159, 161 Impression Number, 129 FTP Client, 155, 166 Infrastructure, 168 Function Enabled, 142, 255 Scan to E-mail, 142 Initialize NIC NVRAM Memory and restart printer, 170 Function Enabled - Copy, 142 Initialize Print Meter, 197, 253 Function Enabled - Fax, 142 Initialize PrintMeter, 151 Fusing unit, 36, 479, 516, 523 Installing optional
K Machine Ready Tone, 129, 139, 186, 193 K Offset, 135 Maintenance, 469 Manual Address, 188 Margin, 274, 279 L Label, 135-136, 149-150, 187, 197, 296 Landscape, 218 Language Settings, 266 Layout, 131, 135, 191, 207, 284 LDAP Server, 172 LDAP-SSL/TLS Communication, 440 Left frame, 123 Left side cover, 36 Legal, 297 Letter, 297 Letterhead 2 Sided, 130, 139, 187, 196 Line Monitor, 133, 146, 191, 208, 233 Line Termination, 131, 140, 221 Line Type, 133, 146, 191, 208, 233 Link Channel, 168 Link Local Address
Network, 61 Output Result, 129 Network connection setup, 83 Output Size, 131 Network Settings, 131 Output Tray, 127 Network TWAIN, 155, 159, 161 Output tray extension, 35 Network Type, 168 Owner, 128-129 New Password, 142 NFC Authentication, 132, 143, 258, 427 No carbon required paper, 294 No.
PDF Fonts List, 138, 188 Source, 300 PDF Password, 285-286, 288-289 Print Meter, 138, 188 PDF Settings, 131 Print Mode, 131 PDL, 461 Print PDF/TIFF, 282 Peer-to-Peer, 92 Print quality guarantee, 462 Phone Book, 177, 215 Print Server Reports, 152 Phone connector, 36, 59, 62, 462 Print Server Settings, 120, 123, 152, 158, 202 Pitch Configuration Chart, 210 Print Server Setup Page, 152 Plain, 135-136, 149-150, 187, 197, 251-252 Print side, 300 Plain Thick, 135-136, 149-150, 251-252 Print Tex
PS Fonts List, 138, 188 Report 2 Sided Print, 130, 139, 187, 196 PS Job Time-out, 131 Reports, 138, 215 PS printer driver, 80, 83 Resend Delay, 134, 147, 192, 209 PS Settings, 131 Reset Defaults, 151, 197 Public Mail Box Print, 267, 311-312 Reset Print Server, 170 Resident fonts, 447 Q Resident scalable fonts, 447 Quantity, 131, 140, 220, 268, 282 Resolution, 133, 135, 145, 147, 190-191, 205-206, 276, 281 Quick Launch Utility, 408 Restore Settings, 124 Quick Reference Guide, 29 Retard rolle
Secure Settings, 131, 141 Software Download, 132 Security, 170 Software update, 408 Security Settings, 169 Speed Dial, 138, 188 Select Reorder URL, 136 SSID, 168 Select Tray, 132, 135, 144, 189, 191, 202, 207, 269, 282 SSL/TLS, 156, 173, 440 Selecting letterhead, 295 Selecting paper, 294 Selecting preprinted form, 295 Selecting pre-punched paper, 295 Sending print job, 307 Sent Fax Forward, 134, 146, 191, 209 Server Address, 134, 138, 147, 177, 180, 188 Server address book, 431 Server Path, 134, 1
Tiles, 112, 429 Update Address Book, 155, 159, 162 Time Format, 136, 186, 193 Updater, 409 Time Zone, 136, 186, 193 USB, 462 Time Zone Settings, 193 USB Direct Print, 132, 142 Tone/Pulse, 134, 147, 192, 209, 238 USB Direct Print Defaults, 135, 191 Toner cartridge, 35, 471 USB port, 36, 59-60, 131, 140 Tool Box, 185, 409 USB printing, 80 Top cover, 35 USB Services, 132 Top frame, 122 USB Settings, 131 Touch panel, 109 Use Another Tray, 130, 139, 187, 196 Transfer belt unit, 35 Use Manual
Reset LAN, 231 Wireless Adapter, 50 Wireless adapter socket, 36 Wireless Settings, 153, 168 WPA-Enterprise, 169, 441-442 WPA-PSK, 169 WPS-PBC, 54 WPS-PIN, 54 WSD, 154, 161, 315 WSD Print, 159 X XPS printer driver, 81, 84 Y Yellow terminator, 62 YMC Offset, 135 578 Appendix
