R872 Mobile Hotspot User Guide
Table of Contents Introduction ................................................................................................................................................... 3 Before You Begin .................................................................................................................................. 3 Compatible Operating Systems (OS).................................................................................................... 4 Package Contents ............................
Trademarks and Copyrights ................................................................................................................ 52 Safety and Notices ...................................................................................................................................... 53 Safety Precautions .............................................................................................................................. 53 Important Notice ...............................................
Introduction The following topics describe the basics of using this guide and your new mobile broadband device. Before You Begin Thank you for purchasing your new R872 Mobile Hotspot! The following topics explain how best to use this guide to get the most out of your mobile broadband device. Before Using Your Device Read Safety and Notices thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.
Compatible Operating Systems (OS) The table below outlines the compatible operating systems (OS) for your device. Use outside these environments may affect performance. Additional factors (hardware, connected peripherals, installed applications, etc.) may also affect performance. ● For computer support, OS version upgrade information, etc., see the corresponding manufacturer's product support documentation.
SSID and Security Key Before connecting Wi-Fi devices to your R872, you will need to confirm the WiFi Name and WiFi Password. ● Once your device is completely powered on, shortly press the menu button (power button) 1 time for the WiFi Name and twice to obtain WiFi Password specific to your device (Note: when the device display is off, the first press wakes up the display.) You will see the WiFi Name and WiFi Password.
Get Started The following topics give you all the information you need to set up your device and wireless service the first time. Parts and Functions Learn your device's primary parts and functions. Device Layout The following illustration outlines your device's primary external features and buttons.
Part Description Display View device status and information SIM card slot Install the SIM card. Charging Port Connect the micro USB cable for charging. Battery cover Remove the battery cover to remove or insert the battery or SIM card. Factory Reset Button Long press to reset your device to its default settings. Power (Menu) button Long press to toggle power on or off.
Part Description Status bar Displays status indicators including connection status, signal strength, devices connected, battery level, and more. Status Bar Icons The home screen's status bar may feature the following icons, depending on current status. Icon Description Mobile networks connected Service signal strength. The more bars, the better service signal received Out of service area Appears when roaming The number of connected WLAN devices Battery full Battery low No battery.
SIM Card The SIM card is an IC card containing your device's phone number and other customer information. Handling a SIM Card Keep the following in mind when handling a SIM card. ● Customer is responsible for any damage caused by inserting the SIM card in another-brand IC card reader, etc. The company is not responsible in such case. ● Always keep the IC chip clean. ● Wipe clean with a dry, soft cloth. ● Avoid applying labels. May damage the SIM card.
Installing / removing a SIM Card Follow these instructions to insert or remove a SIM card. Remember to power off your device before inserting or removing a SIM card. 1. Press and hold the Power key to turn off the device before inserting or removing the SIM card. 2. Remove the battery cover.
3. Open the SIM card cover. 4. Insert the SIM card gently with gold IC chip facing downward 5. Remove the SIM card by gently pressing down and sliding outwards.
6. Close the SIM card cover and insert the battery. Align the contacts of the battery with the contacts in the device. 7. Attach the battery cover. Battery Use The following topics explain how to insert and remove your device's battery. Battery Cautions Storage: Avoid storing or leaving the battery with no charge remaining. Saved information and settings may become lost or changed, or battery may become unusable. Charge once every six months before storing or leaving unused for a long period.
1. Press and hold the Power key to turn off the device before inserting or removing the battery. 2. Remove the battery cover. 3. Remove the battery / Insert the battery. 4. Replace the battery cover. Charge the Battery Follow these instructions to charge your device's battery using the included AC adapter. Battery Charging Cautions Charging Conditions: Under low temperatures charging performance decreases. Charge in temperatures between 5°C ~ 35°C. Do not charge in places where there is high humidity.
The R872 and AC Adapter Becoming Warm or Hot: Your device and the AC adapter may become warm while charging. This is not a malfunction. However, stop using them immediately if they become extremely hot; this could indicate a malfunction. Charge Using the AC Adapter Use the supplied AC adapter. 1. Plug the AC adapter into an electrical outlet. The indicator light on the power button illuminates red when charging starts. The light turns green when the battery is fully charged.
Turn Your Device On and Off The instructions below explain how to turn your device on and off, or to restart your device if it cannot be powered on and off using the Power button . Turn Your Device On ■ Press and hold the Power button until the device displays "Welcome". Turn Your Device Off Press and hold the Power button until the device displays "Goodbye".
Connect with Wi-Fi (WLAN) The following topics outline basic features and operations of your device's Wi-Fi (WLAN) connections, including connecting with various OS and device types. Wi-Fi (WLAN) Overview Below are some basics of your device’s Wi-Fi (WLAN) function. Wi-Fi (WLAN) Information ● Advanced Settings: Change your devices Wi-Fi (WLAN) settings as required. See Wi-Fi Basic Settings ● Simultaneous Connection: Use your device to connect up to 10 Wi-Fi devices simultaneously.
Connect Windows PCs with Wi-Fi The following topics describe how to connect your device with various versions of Windows PCs via Wi-Fi. Connect Windows PCs to your device with Wi-Fi. 1. Press and hold the Power button to power on your R872. Your device's Wi-Fi function activates and automatically connects to the Internet. 2. Activate your PC's Wi-Fi function. The operations depicted are based on Window 10.
3. Click Wi-Fi > Turn Wi-Fi On. Your computer's Wi-Fi function activates. 4. Select your R872's Wi-Fi Name (SSID) from the Network Name pull-down list. 5. Enter the Wi-Fi password in the Password field, check Remember this network, and then click Join. The computer connects to your device. The connected status icon on your device will show an additional device has been connected.
1. Press and hold the Power button to power on your R872.. Your device's Wi-Fi function activates and automatically connects to the Internet. 2. Select Settings > Wi-Fi. 3. Select Turn on Wi-Fi. The iPhone or iPod Touch's Wi-Fi function activates. 4. In the Choose a Network list, tap your R872's Wi-Fi Name (SSID). 5. Enter the Wi-Fi password and then tap Join. The iPhone or iPod Touch connects to your device.
Connect an Android™ Device You can share your device's connection with compatible Android devices, such as wireless phones, tablets, and Chromebook computers. 1. Press and hold the Power button to power on your R872. Your device's Wi-Fi function activates and automatically connects to the Internet. 2. On your Android device, from home, select Menu > Settings. 3. Tap or click Wi-Fi.
The Wi-Fi settings menu appears. 4. Tap or click the Wi-Fi slider to turn Wi-Fi on. Wi-Fi is enabled on the Android device. 5. Tap or click your R872's Wi-Fi Name (SSID) from the list, and tap Connect 6. Enter the Wi-Fi password and then tap or click Connect. The Android device connects to your mobile broadband device. The connected status icon on your device will show an additional device has been connected.
Hotspot Settings The following topics provide an overview of items you can change using the device settings menu accessed through the Web UI. Launch the Web UI page Use the device Web UI in a browser to check or change your R872 settings from a device connected via Wi-Fi. 1. Connect your R872 to an external device via a Wi-Fi connection. 2. Launch a browser and access the Web UI via http://my.hotspot 3. The Web UI launches and displays the main window. 4. Log In with the Admin Password.
Home Check current status of network connection and data usage on the Home page. ■ From the Web UI, click the Home tab. Connection The Connection Status display Network Status, LTE Status, Connection time, current Data Used and Connect control button. Also Wi-Fi connected devices name.
Connected Devices The Connected Devices tab lets you confirm the names and MAC addresses of devices currently connected to your device and set access permissions. Check the Connected Devices ■ From the Web UI, click Connected Devices > Connected to display the list of connected devices. From the device LCD, You can view Wi-Fi enabled devices currently connected to your Hotspot on the display Edit the Connected Device 1. Click the Edit button. A page opens allowing you to edit a Main Wi-Fi Devices. 2.
2. Select an access status and then click Save Changes. Add Permitted Devices The Access Permissions menu allows you to restrict access only to specific users, instead of anyone who enters the password. To restrict access in this manner, you need to add permitted users from the menu. 3. From the Access Permissions menu, select Allow only users on Permitted list. The Add Devices option will appear onscreen. 4. Click > next to Add Devices to open the Add Devices menu, and then click Add More. 5.
Settings Set your device options, including Wi-Fi, Mobile Network, Device and Advance Router. Wi-Fi Basic Settings Set the basic Wi-Fi settings for your device. These advanced settings should only be changed for specific circumstances. Changes to the advanced settings could result in loss of Wi-Fi connection with your devices. Consult your devices’ manuals for Wi-Fi specifications. ■ From the Web UI, click Settings > Wi-Fi > Basic to display the basic wireless network parameters.
Multi SSID: Select ON if you like to set up a separate guest Wi-Fi network. Your R872 will broadcast two Wi-Fi Names. If ON is selected for Multi SSID, Guest Wi-Fi menu will appears below Main Wi-Fi part. And Main Wi-Fi shared Maximum Connections with Guest Wi-Fi. And selected Off, Guest Wi-Fi menu will disappears. Wi-Fi Name: Service Set Identifier (SSID). To change it, enter a string less than 32 characters as the name for your wireless local area network (WLAN).
Save Changes: Select your desired setting from the Authentication, Wi-Fi password and/or available Wi-Fi connections drop down menu(s) and click Save Changes whenever you make a change to save the new setting. Wi-Fi Settings Reset: Click the Reset button to reset all Wi-Fi settings to the default. Wi-Fi Advanced Settings 1. From the Web UI, click Settings > Wi-Fi > Advanced. 802.11 Mode: Use this setting to change the Wi-Fi mode. The wireless network technology used. 802.11g+ 802.11b + 802.
Mobile Settings 1. From the Web UI, click Settings > Mobile Network > Mobile Settings. The Mobile Settings page is shown in the following figure. Cellular data: Turn Cellular data on or off. Turn it OFF to prevent all Internet traffic from using the mobile broadband connection. Auto Connect: Turn Auto Connect on or off. And select connection mode with your plan. Roaming: Turn Roaming on or off. 2. Click Save Changes to save your settings.
APN ■ From the Web UI, click Settings > Mobile Network > APN. The default APN parameters are shown in the following figure. You can use the default APN to connect to the Internet. You can also add new APNs. ■ To add a new APN, follow the steps below: 1. Click Add to access the following page.
2. Enter the related parameters as described in the following table. Parameters Description Name Type the profile name. APN Type the APN string. User name User name is used to obtain authentication from the ISP when the connection is established. Password Password is used to obtain authentication from the ISP when the connection is established.
■ Additional APN Options ■ To activate the new APN, check the circle in front of it and then click Save Changes. ■ To edit the new APN, click Edit, change the settings, and then click Save. ■ To delete the new APN, click Delete. Note: The default APN cannot be edited or deleted.
SIM ■ From the Web UI, click Settings > Mobile Network > SIM. The SIM PIN lock is disabled by default. You can enable it by entering SIM PIN. ■ Enter the SIM PIN and press “Save Changes”. The SIM Status will be changed to Enabled. Once the SIM PIN Lock is enabled, you need to enter SIM PIN to connect to the mobile broadband network each time you power on your R872.
Factory Reset: Click Factory Reset to reset the modem to the factory default value. Device The Device settings menu lets you set display brightness, manage account password, update software, back up, restore and check system log. Preferences 1. From the Web UI, click Settings > Device > Preferences. You can set the display timeout on this page. Display Timeout: Select a timeout time from the drop-down list. Your R872 display turns off after this timeout period if there is no menu button action.
Display Password: If ON is selected, the Web Interface admin password is displayed on your R872 device display menu. Change Password o Current Password: Enter the current password. o New Password: Enter the new password. o Confirm New Password: Enter the new password again. 2. Click Save Changes to save your settings. Software Update 1. From the Web UI, click Settings > Device > Software Update. You can update the software on this page.
2. Read the onscreen options and click the update you would like to initiate. Upload Software: If you have a new software file provided by your service provider, you can select the file and update your R872 manually by pressing Update Software button. Backup and Restore ■ From the Web UI, click Settings > Device > Backup and Restore to access menus to back up your device settings to your computer, restore from the backup and restore your device to its factory default settings.
To back up your device settings to your computer, follow the steps below: 1. Click Back Up Now. 2. Click Save on the pop-up window. 3. Choose a location on your computer to save the backup file. 4. Click Save. To restore from the backup, follow the steps below: 1. Click Choose File to select the backup file in your computer. 2. Click Restore now. To restore your device to its factory default settings, follow the steps below: 1. Click Restore factory default. 2. Click Yes to confirm the command.
Note: System logs are used for engineering purposes by your service provider. Keep it OFF during regular usage of your device.
Advanced Router LAN Settings 1. From the Web UI, click Settings > Advanced Router > LAN Settings to display the router information shown in the following figure. IP Address: IP address for Web User Interface. Subnet Mask: Subnet mask for the IP address. VPN passthrough: VPN passthrough must be enabled if you want to allow VPN tunnels to pass through your device’s firewall. DHCP Server: Enable or disable DHCP Server function. DHCP IP Range: Allocate begin and end IP address for IP Range.
DHCP Lease Time: Define how long the leased IP address will be expired. The new IP address will be relocated after the IP address is expired. DNS manual mode: Turn DNS manual mode on or off. NAT Timer: Set TCP NAT time. 2. Click Save Changes to save your settings. Firewall 1. From the Web UI, click Settings > Advanced Router > Firewall. You may set up firewall rules to protect your network from virus and malicious activity on the Internet.
① Turn on the Firewall Switch. ② Turn on the IP Address Filtering. ③ Click Add. ④ Enter the related parameters as described in the following table.
⑤ ■ Parameters Description Name Enter a name for the rule. WAN IP address Enter the WAN IP address. WAN port Set the WAN port. Protocol Set which protocol will be used for filtering. Status Set how to handle the packet if it matches with the rule. Click Save Changes to add the new filtering rule. Portmapping To set portmapping rules, follow the steps below: ① Turn on the Firewall Switch ② Turn on the Portmapping.
④ Enter the related parameters as described in the following table. Parameters Description Name Enter a name for the rule. WAN port Set the WAN port. LAN IP address Enter the LAN IP address. LAN port Set the LAN port. Protocol Set which protocol will be used for filtering. Status Set how to handle the packet if it matches with the rule. 2. Click Save Changes to save your settings.
About Show your device's connection information, firmware information, WWAN information, Wi-Fi details and device information. ■ From the Web UI main screen, Click the About tab to view the available information.
Support Tab Obtain support information on this interface. ■ From the Web UI main screen, click the Support tab to view the available options.
Appendix The following topics cover items such as troubleshooting, device specifications, applicable warranty and service information, customer service contacts, and applicable trademark and copyright notices. Troubleshooting When properly installed, your device is highly reliable product. If you are having problems, consult this list of common problems and their solutions. Problems and Solutions No service is available, or, I get a "No Services" message. Reorient your device.
Open your wireless network connection list: 1. Windows: Right-click icon and select View Available Networks. – Or – Mac: Pull down list from Wi-Fi icon. 2. Windows: Click Connect. – Or – Mac: Select the network name. 3. When your device is connected to the network, the Wi-Fi connected device icon displayed on LCD Screen. My network does not appear in the wireless network list. Verify that your device’s LCD doesn't display Wi-Fi connected device icon.
See the device's LCD. The number of clients (users) currently connected to your device is in the Wi-Fi connected device icon at the top of the LCD. You can also see the number of clients currently connected on the Connected Devices page on Web UI. Where can I find information about Internet connectivity and my Wi-Fi setup? Open the Settings page on Web UI. How do I check the model number and firmware versions of my device? Open the About page on Web UI.
2. Remove the back cover and locate the opening on the back of the device labeled “RESET.” 3. Insert a paper clip in to the hole and hold the button down for three seconds until the displayed "Factory Reset Restarting...". Your list of wireless networks will now show the original default network when you first configured your device. Connect to your device again and reconfigure it. You will need to use the original password (“password”) to complete the setup and assign a new unique password.
Item Description Compatible networks LTE category 4 / Wi-Fi IEEE802.11 b/g/n Charging time2 4 hours 20 minutes Continuous standby time3 26 hours Continuous communication time3 6 hours @ Tx pwr 10dBm Communication speed LTE category 4 DL : 150Mbps UP : 50Mbps 1 Approximate values 2 Varies by ambient temperature, battery usage, etc. 3 Varies by environment, signal conditions, etc.
Parts Materials/Finishing Battery cover PC(Black),SF coating A deco PC(Black),UV(Gloss 80%) Power key PC(Milky White),Spray(Black),UV(Gloss 80%) LCD Bracket PC(Black) Rubber feet Silicon(Black) Warranty and Service The following topics outline your device's warranty and service information. Warranty Your device purchase includes Warranty. ● Confirm shop name and purchase date. ● Read contents of Warranty and keep it in a safe place. ● Check warranty period in the Warranty.
Trademarks and Copyrights The names of companies, products, and services used in this guide are registered trademarks or trademarks of the respective companies. ● Franklin Wireless logo is trademarks or registered trademarks of Franklin Wireless Corporation in US. Copyright © 2016 Franklin Wireless Corporation. All rights reserved.
Safety and Notices The following topics address important safety precautions, general notes, and required RF exposure information for your mobile broadband device. Safety Precautions The following topics outline important safety precautions that must be observed when using your device. Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Proper Battery Use and Disposal Follow these guidelines to ensure safe and responsible battery use. ● Do not open, disassemble, puncture, crush, bend, or shred. ● Do not expose to water or other liquids, fire, explosion, or other hazards. ● Use the battery only in the Pocket Wi-Fi. ● If using with a charger, use only the AC charger supplied with your device. ● Do not short circuit the battery. ● When replacing a battery, use the same model of battery that was supplied with your device.
Index Android Device Connect Wi-Fi, 20 Battery Charge, 13 Install, 12 Customer Service, 52 Data Transfer Speed, 8 Device Layout (illustration), 6 Home Screen, 7 Mac Connect Wi-Fi, 17 Network Name, 5 Operating System, 4 OS, 4 Package Contents, 4 Power Key, 7 Power Off, 15 Power On, 15 Safety Precautions, 53 Security Key, 5 Services, 52 Settings, 22 SIM Card, 9 Insert, 10 Specifications AC charger, 51 Materials, 51 Mobile broadband device, 49 SSID, 5 Status Bar Icons, 8 Transfer Speed, 8 Troubleshooting, 46
