R850 Mobile Hotspot User Guide UG _ temp version [Version 1.3.1] [Sprint_Franklin_Wireless_R850_english_113015_v1.3.
Table of Contents Before You Begin .................................................................................................................................. 4 Compatible Operating Systems (OS).................................................................................................... 5 Package Contents ................................................................................................................................. 5 SSID and Security Key .....................................
Connected Devices ............................................................................................................................. 40 Settings Tab ........................................................................................................................................ 42 Wi-Fi Basic Settings .................................................................................................................... 42 Wi-Fi Advanced Settings ...............................................
Introduction The following topics describe the basics of using this guide and your new mobile broadband device. Before You Begin Thank you for purchasing your new R850 Mobile Hotspot. The following topics explain how best to use this guide to get the most out of your mobile broadband device. Before Using Your Device Read Safety and Notices thoroughly for proper usage. Accessible services may be limited by subscription contract conditions.
Compatible Operating Systems (OS) The table below outlines the compatible operating systems (OS) for your device. Use outside these environments may affect performance. Additional factors (hardware, connected peripherals, installed applications, etc.) may also affect performance. ● For computer support, OS version upgrade information, etc., see the corresponding manufacturer's product support documentation. ● [Feb. 20`5].
SSID and Security Key Before connecting Wi-Fi devices to your R850, you will need to confirm the WiFi Name and WiFi Password. ■ Once your device is completely powered on, press the menu button 1 time for the WiFi Name and twice to obtain WiFi Password specific to your device You will see the WiFi Name (SprintWiFia-XXXXXX) and WiFi Password. Additional Information The following list describes additional information useful to know before you begin using your R850.
Get Started The following topics give you all the information you need to set up your device and wireless service the first time. Parts and Functions Learn your device's primary parts and functions. Device Layout The following illustration outlines your device's primary external features and buttons.
Part Description LCD Screen View device status. SIM card slot Install the SIM card. Charging Port Connect the micro USB cable for charging. Battery cover Remove the battery cover to remove or insert the battery or SIM card. Reset key Press to reset your device to its default settings. Power key Toggle power on or off. Home Screen The following topics describe the details of your device's home screen layout, icons, touchscreen usage, and text entry.
Part Description Status bar Displays status indicators including connection status, signal strength, devices connected, battery level, and more. Status Bar Icons The home screen's status bar may feature the following icons, depending on current status.
Handling a SIM Card Keep the following in mind when handling a SIM card. ● Customer is responsible for any damage caused by inserting the SIM card in another-brand IC card reader, etc. The company is not responsible in such case. ● Always keep the IC chip clean. ● Wipe clean with a dry, soft cloth. ● Avoid applying labels. May damage the SIM card. ● See instructions included with the SIM card for handling. ● The SIM card is the property of the company.
Insert a SIM Card Follow these instructions to insert a SIM card. Remember to power off your device before inserting a SIM card. Note: Your device's SIM card is preinstalled. These instructions are for reference only. 1. Remove the battery cover. 2. Remove the battery. 3. Open the SIM card cover.
4. Insert the SIM card. Insert gently with gold IC chip facing downward. 5. Close the SIM card cover. 6. Insert the battery. Align the contacts of the battery with the contacts in the device. 7. Attach the battery cover. Remove the SIM Card Follow these instructions to remove the device's SIM card.
1. Press and hold the Power key to turn off the device before removing the SIM card. 2. Remove the battery cover. 3. Remove the battery.
4. Open the SIM card cover. 5. Remove the SIM card. 6. Close the SIM card cover.
7. Insert the battery. Align the contacts of the battery with the contacts in the device. 8. Attach the battery cover. Battery Use The following topics explain how to insert and remove your device's battery. Battery Cautions Storage: Avoid storing or leaving the battery with no charge remaining. Saved information and settings may become lost or changed, or battery may become unusable. Charge once every six months before storing or leaving unused for a long period.
1. Remove the battery cover. 2. Insert the battery. Align the contacts of the battery with the contacts in the device. 3. Replace the battery cover. Remove the Battery Follow these instructions to remove your device's battery. Always power the device off before removing the battery.
1. Remove the battery cover. 2. Remove the battery. 3. Replace the battery cover Charge the Battery Follow these instructions to charge your device's battery using either the included AC adapter or via a USB connection on your computer.
Battery Charging Cautions Charging Conditions: Under low temperatures charging performance decreases. Charge in temperatures between 5°C – 35°C. Do not charge in places where there is high humidity. USB charging may be unavailable depending on Wi-Fi router temperature. Use Supplied Accessories: Always use the supplied AC adapter or micro USB cable. Precaution for Extended Use: Your device may become hot when used for a long time or while charging, especially in high temperatures.
Unplug the AC adapter from the outlet, and remove the AC adapter from the device. Turn Your Device On and Off The instructions below explain how to turn your device on and off, or to restart your device if it cannot be powered on and off using the Power key . Turn Your Device On ■ Press and hold the Power key . Your device's Wi-Fi function activates and automatically connects to the Internet. Turn Your Device Off ■ Press and hold the Power key . Your device will power off.
1. Remove the battery cover. 2. Remove the battery. 3.
4. Press and hold the Power key . Note: Restarting your device does not reset the device settings.
Connect with Wi-Fi (WLAN) The following topics outline basic features and operations of your device's Wi-Fi (WLAN) connections, including connecting with various OS and device types. Wi-Fi (WLAN) Overview Below are some basics of your device's Wi-Fi (WLAN) function. Wi-Fi (WLAN) Information ● Advanced Settings: Change your devices Wi-Fi (WLAN) settings as required. See Wi-Fi Advanced Settings ● Simultaneous Connection: Use your device to connect up to 10 Wi-Fi devices simultaneously.
■ Press and hold the Power key . Your device's Wi-Fi function activates and automatically connects to the Internet. Connect Windows PCs with Wi-Fi The following topics describe how to connect your device with various versions of Windows PCs via Wi-Fi. Windows 8 Connect Windows 8 PCs to your device with Wi-Fi.
1. Press and hold the Power key . Your device's Wi-Fi function activates and automatically connects to the Internet. 2. Activate your PC's Wi-Fi function. Consult your PC's operation manual for details on activating Wi-Fi. 3. On your PC, move the cursor to the upper-right or lower-right corner (or swipe from the right side on a touchscreen PC) and select > Network .
4. Select your device's SSID from the list, and click Connect. 5. Enter the security key (WPA) and then click Next. The PC connects to your device. The connected status icon on your device will show an additional device has been connected. Windows 7 Connect Windows 7 PCs to your device with Wi-Fi.
1. Press and hold the Power key . Your device's Wi-Fi function activates and automatically connects to the Internet. 2. Activate your PC's Wi-Fi function. Consult your PC's operation manual for details on activating Wi-Fi. 3. On your PC, click Start Center. > Control Panel > Network and Internet > Network and Sharing [illustration] 4. Click Connect to a network. [illustration] 5. Select your device's SSID from the list, and click Connect. [illustration] 6.
Connect Mac Computers with Wi-Fi Follow the instructions below to connect a Mac computer to your device via Wi-Fi. Note: The operations depicted are based on Mac OS X 10.xx, with Wi-Fi security set to [xxx]. 1. Press and hold the Power key . Your device's Wi-Fi function activates and automatically connects to the Internet. 2. On your Mac, in the Apple menu, click System Preferences… > Network. [illustration] 3. Click Wi-Fi > Turn Wi-Fi On. [illustration] Your computer's Wi-Fi function activates. 4.
The computer connects to your device. The connected status icon on your device will show an additional device has been connected. Connect iPhone/iPod Touch/iPad The following topics outline how to connect your iPhone, iPod Touch, or iPad to your device via Wi-Fi. Connect an iPhone or an iPod Touch Follow the instructions to connect your iPhone or iPod Touch to your device using Wi-Fi. Note: The operations below are based on your iPhone or iPod Touch Wi-Fi security set to [xxx]. 1.
2. Select Settings > Wi-Fi. 3. Select Turn on Wi-Fi.
The iPhone or iPod Touch's Wi-Fi function activates. 4. In the Choose a Network list, tap the device's SSID.
5. Enter the security key (WPA) and then tap Join. The iPhone or iPod Touch connects to your device. The connected status icon on your device will show an additional device has been connected. Connect an iPad Follow the instruction to connect your iPad to your device using Wi-Fi. Note: The operations below are based on your iPad Wi-Fi security set to [xxx].
1. Press and hold the Power key . Your device's Wi-Fi function activates and automatically connects to the Internet. 2. Select Settings > Wi-Fi.
3. Select Turn on Wi-Fi. The iPhone or iPod Touch's Wi-Fi function activates.
4. In the Choose a Network list, tap the device's SSID. 5. Enter the security key (WPA) and then tap Join. The iPad connects to your device. The connected status icon on your device will show an additional device has been connected.
Connect an Android™ Device You can share your device's connection with compatible Android devices, such as wireless phones, tablets, and Chromebook computers. Note: The operations below are based on generic Android devices with Wi-Fi security set to [xxx]. Operation may vary depending on Android device type. See your Android device user guide for details. 1. Press and hold the Power key . Your device's Wi-Fi function activates and automatically connects to the Internet.
2. On your Android device, from home, select Menu > Settings. 3. Tap or click Wi-Fi.
The Wi-Fi settings menu appears. 4. Tap or click the Wi-Fi slider to turn Wi-Fi on. Wi-Fi is enabled on the Android device.
5. Tap or click your device's SSID from the list, and tap Connect. 6. Enter the security key (WPA) and then tap or click Connect. The Android device connects to your mobile broadband device. The connected status icon on your device will show an additional device has been connected.
Settings The following topics provide an overview of items you can change using the device setting menu accessed through the Web UI. Web UI Overview Use the device Web UI in a browser to check or change your mobile broadband device settings from a device connected via Wi-Fi. Web UI Window Explore the options available through the device's Web UI window. 1. Connect your mobile broadband device to an external device via a Wi-Fi connection. 2.
Home Check current status of network connection and data usage on the Home page. ■ From the Web UI, click the Home tab. (For connection information, see Web UI Overview.) Connected Devices The Connected Devices tab lets you confirm the names and MAC addresses of devices currently connected to your device and set access permissions. Check the Connected Devices ■ Index From the Web UI, click Connected Devices > Connected to display the list of connected devices.
Set Access Permissions Control user's ability to access main or guest Wi-Fi. Changing this status will immediately update the status of devices listed ability to access Wi-Fi from this device, even if they have the password. 1. From the Web UI, click Connected Devices > Access Permissions. 2. Select an access status and then click Save Changes. Add Permitted Devices The Access Permissions menu allows you to restrict access only to specific users, instead of anyone who enters the password.
2. Click > next to Add Devices to open the Add Devices menu, and then click Add More. 3. Enter a Friendly Name (optional) and the MAC address of the permitted device. A sample MAC address might be 00:1D:0F:10:2D:D9. 4. Click Add More to add more permitted devices. 5. When you are finished adding permitted devices, click Save Changes. Access to your device will be restricted to the devices in your list. Settings Tab Set your device options, including Wi-Fi, Mobile Network, Device and Advance Router.
Index Wi-Fi Broadcast Isolation: Enable or disable this function. If On is selected, it will prevents your device from communicating across the different Wi-Fi's. Wi-Fi Name: Service Set Identifier (SSID). Enter a string less than 32 characters as the name for your wireless local area network (WLAN). Wi-Fi Password: Enter the Wi-Fi password. Display Wi-Fi Name: Enable or disable this function. If On is selected, your device's name will be displayed on the device.
Index Authentication Method: The authentication methods are described below. Mode Description OPEN Authentication and encryption won't be performed. There are risks that private info will be intercepted or network will be used by unauthorized individuals. SHARED Authentication via Shared Key protocol. WPA2-PSK WPA-PSK is the securer version of WPA with implementation of the 802.11i standard. WPA-PSK/WPA2-PSK Apply both the WPA-PSK and WPA2-PSK scheme.
Maximum Connections: Choose the maximum number of the devices which connect to your device simultaneously. You can also click the right or left arrow to distribute the maximum number of the connected devices between the Main Wi-Fi and the Guest Wi-Fi. Wi-Fi Settings Reset: Click the Reset button to reset all Wi-Fi settings to the default. 2. Click Save Changes to save your settings. Wi-Fi Advanced Settings Configure your device's advanced Wi-Fi settings.
Caution for Using Wi-Fi Advanced Settings These advanced settings should only be changed for specific circumstances. 1. From the Web UI, click Settings > Wi-Fi > Advanced to view the wireless network advanced parameters and the WPS settings shown in the following figure. 802.11 Mode: Select an 802.11 mode from the drop-down list. Wi-Fi Channel: Select a Wi-Fi channel from the drop-down list. 2. Click Save Changes to save your settings. Mobile Network Settings Manage your mobile network settings.
Mobile Settings 1. From the Web UI, click Settings > Mobile Network > Mobile Settings. The Mobile Settings page is shown in the following figure. Cellular data: Turn Cellular data on or off. Turn it off to prevent all Internet traffic from using the mobile broadband connection. 2. Click Save Changes to save your settings. APN ■ From the Web UI, click Settings > Mobile Network > APN. The default APN parameters are shown in the following figure. You can use the default APN to connect to the Internet.
2. Enter the related parameters as described in the following table. Parameters Description Name Type the profile name. APN Type the APN string. User name User name is used to obtain authentication from the ISP when the connection is established. Password Password is used to obtain authentication from the ISP when the connection is established.
Advanced Mobile Network Settings Caution for Using Advanced Mobile Network Settings Advanced Mobile Network Settings should only be used as directed by Sprint Customer Service personnel. Certain advanced options will reset your device's connections and programming and will require reactivation. ■ From the Web UI, click Settings > Mobile Network > Advanced to set the mobile network advanced settings on this interface. Factory Reset: Click Factory Reset to reset the modem to the factory default value.
Display Timeout: Select a timeout time from the drop-down list. 2. Click Save Changes to save your settings. Web Interface 1. From the Web UI, click Settings > Device > Web Interface. You can manage your account password on this page. Current Password: Enter the current password. New Password: Enter the new password. Confirm New Password: Enter the new password again. 2. Click Save Changes to save your settings.
Software Update 1. From the Web UI, click Settings > Device > Software Update. You can update the software on this page. 2. Read the onscreen options and click the update you would like to initiate. For example, to update your device's firmware (software version), click Update Firmware.
To back up your device settings to your computer, follow the steps below: 1. Click Back up now. 2. Click Save on the pop-up window. 3. Choose a location on your computer to save the backup file. 4. Click Save. To restore from the backup, follow the steps below: 1. Click Select File to select the backup file in your computer. 2. Click Restore now. To restore your device to its factory default settings, follow the steps below: 1. Click Restore factory default. 2. Click Yes to confirm the command.
Advanced Router Settings Set LAN settings, Firewall and Customization. LAN Settings 1. From the Web UI, click Settings > Advanced Router > LAN Settings to display the router information shown in the following figure.
IP Address: IP address for LAN interface. Subnet Mask: Subnet mask for the IP address. VPN passthrough: VPN passthrough must be enabled if you want to allow VPN tunnels to pass through your device’s firewall. DHCP Server: Enable or disable DHCP Server function. DHCP IP Range: Allocate begin and end IP address for IP Range. DHCP Lease Time: Define how long the leased IP address will be expired. The new IP address will be relocated after the IP address is expired.
IP Address Filtering To set IP Address Filtering rules, follow the steps below: 1. Turn on the IP Address Filtering.
2. Click Add. 3. Enter the related parameters as described in the following table. Parameters Description LAN IP address Enter the LAN IP address. LAN port Set the LAN port. WAN IP address Enter the WAN IP address. WAN port Set the WAN port. Protocol Set which protocol will be used for filtering. Status Set how to handle the packet if it matches with the rule. 4. Click Save Changes to add the new filtering rule.
1. Turn on Portmapping.
2. Click Add. 3. Enter the related parameters as described in the following table. Parameters Description Name Enter a name for the rule. WAN port Set the WAN port. LAN IP address Enter the LAN IP address. LAN port Set the LAN port. Protocol Set which protocol will be used for filtering. Status Set how to handle the packet if it matches with the rule. 4. Click Save Changes to add the new portmapping rule.
About Show your device's connection information, firmware information, WWAN information, Wi-Fi details and device information. 1. Launch the Web UI on your connected device. See Web UI Overview for details. 2. Click the About tab to view the available information. Note: You can also save this information to your computer by clicking Save to file.
Support Tab Obtain support information on this interface. 1. Launch the Web UI on your connected device. See Web UI Overview for details. 2. Click the Support tab to view the available options.
Appendix The following topics cover items such as troubleshooting, device specifications, applicable warranty and service information, customer service contacts, and applicable trademark and copyright notices. Troubleshooting Check the questions and answers below for troubleshooting solutions for common device issues. Check Here First Question: Unable to connect via Wi-Fi (WLAN) Answer 1: Check whether the mobile broadband device is properly connected to the computer or other external device.
Answer 5: Contact Customer Service. Question: Unsure if logged on as an Administrator. Answer 1: For Windows 8, follow these steps to check. Move the pointer into the upper-right or lower-right corner and then click or tap > Control Panel. Click Change your account type in User Accounts, and then check that the type of account currently logged on to is "Administrator". Answer 2: For Windows 7, check by following these steps.
Item Description Frequency LTE B2 DL: 1930 ~ 1990 MHz UL: 1850 ~ 1910 MHz LTE B4 DL: 2110 ~ 2155 MHz UL: 1710 ~ 1755 MHz LTE B5 DL: 869 ~ 894 MHz UL: 824 ~ 849 MHz LTE B12 DL: 729 ~ 746 MHz UL: 699 ~ 716 MHz LTE B25 DL: 1930 ~ 1995 MHz UL: 1850 ~ 1915 MHz LTE B26 DL: 859 ~ 894 MHz UL: 814 ~ 849 MHz LTE B41 DL: 2496 ~ 2690 MHz UL: 2496 ~ 2690 MHz WIFI(B/G/N) 2412MHz ~ 2462MHz Compatible networks LTE category 4 / Wi-Fi IEEE802.
3 Varies by environment, signal conditions, etc. AC Charger Specifications Item Description Rated input voltage 100-240Vac Operating range 90-264Vac Rated input frequency 50/60Hz +/- 3Hz Nominal dc output voltage +5.0V (±5%) Rating load current 1.
● Check warranty period in the Warranty. Services Before submitting your device for repairs, contact Customer Service or General Information; be prepared to describe problem in detail. ● During the warranty period, repairs will be made under the terms and conditions described in the Warranty. ● After the warranty period, repairs will be upon request; if said repairs can be made, you will be charged for them. Customer Service For mobile broadband device or service information, call general information.
Safety and Notices The following topics address important safety precautions, general notes, and required RF exposure information for your mobile broadband device. Safety Precautions The following topics outline important safety precautions that must be observed when using your device. Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Proper Battery Use and Disposal Follow these guidelines to ensure safe and responsible battery use. ● Do not open, disassemble, puncture, crush, bend, or shred. ● Do not expose to water or other liquids, fire, explosion, or other hazards. ● Use the battery only in the Sprint Pocket Wi-Fi. ● If using with a charger, use only the AC charger supplied with your device. ● Do not short circuit the battery. ● When replacing a battery, use the same model of battery that was supplied with your device.
RF Exposure Information and Specific Absorption Rate (SAR) Information The following topics detail the specific absorption rate (SAR) information, electromagnetic safety information, and radiofrequency (RF) exposure information for this device. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the United States.
Index Android Device Connect Wi-Fi, 35 Battery Charge, 17 Install, 15 Remove, 16 Customer Service, 65 Data Transfer Speed, 9 Device Layout (illustration), 7 Home Screen, 8 iPad Connect Wi-Fi, 31 iPhone Connect Wi-Fi, 28 iPod Touch Connect Wi-Fi, 28 Mac Connect Wi-Fi, 27 Network Name, 6 Operating System, 5 OS, 5 Package Contents, 5 Power Key, 8 Power Off, 19 Power On, 19 Safety Precautions, 66 Security Key, 6 Services, 65 Settings, 39 SIM Card, 9 Insert, 11 Remove, 12 Index Specifications AC charger, 64 Ma
