User Guide MHS800L
Contents Getting Started ...............................................................................................................................................................1 Overview ...................................................................................................................................................................................................... 2 System Requirements ................................................................................................
Preferences ...................................................................................................................................................................................24 Wi-Fi ................................................................................................................................................................................................27 Advanced ............................................................................................................
1 Getting Started Overview Components Device Display Battery Management 1
Overview Thank you for choosing the Ellipsis Jetpack! Having the Ellipsis Jetpack at your fingertips will allow you to access Verizon’s 4G LTE network for fast uploads and downloads. You can also connect up to eight Wi-Fi capable devices to the Internet at once – laptops, tablets, eReaders, gaming consoles and more* - and experience ten times faster speeds of solid 4G LTE, without dropping down to 3G or other slower speed technologies. System Requirements Compatible with all IEEE802.
Components 1. Power/Menu Button – Power the Jetpack on/off and switch the menu Operation Status Operations Actions Press and hold the Power button for 3 seconds to turn Power On on. Press and hold the Power button until the Goodbye Power Off screen appears. Display When the display is off (sleep mode), the first quick Wake-Up press of the Power button wakes up the display. When the display is on, each time in the Power button is pressed quickly, the following information displays.
Power Indicator Colors Charging Status Off The Jetpack is powered off. Blue/Blinking The Jetpack is powered on. 2. SIM Slot / Power Reset – The SIM card installation slot and Jetpack Power Reset are accessed by lifting the slide cover. 3. Charging Port – The USB charger connects here. 4. Display – Provides connection and battery status, network signal strength, roaming status, and the number of users connected with Wi-Fi.
Device Display Display Indicators STATUS INDICATOR 5
Battery Management Your Jetpack is equipped with an internal, non-removable, rechargeable battery. It will work from its charged battery alone, or when the device is plugged into a power source. Note: Please do not attempt to open or disassemble this Jetpack. Doing so may cause damage that voids your warranty. Charge the battery by plugging in the wall charger or to the USB port of a computer. While the battery is charging, the battery charging icon displays , and the power button illuminates red .
2 Using Your Jetpack Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete 7
Accessing the Network Work effectively outside the home or office with the reliable broadband speed that the 4G LTE service provides. You can connect to the internet at speeds that are up to 10 times faster than 3G, and keep up-to-date on all your email correspondence, download attachments, and access your corporate intranet. Mobile Broadband with 4G LTE* Download: typical speeds of 5-12 Mbps. Upload: typical speeds of 2-5 Mbps. NOTE: This Jetpack supports 4G LTE only. 3G fallback is not supported.
Using Your Jetpack for the First Time System Requirements Your computer, tablet, or other wireless devices need Wi-Fi capability and Internet browser software only. Your Jetpack is compatible with most major operating systems and the latest versions of browsers. Installing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service.
NOTE: Should your 4G SIM card be lost or damaged, contact Verizon Customer Care for a replacement. Charging the Battery Before using your Jetpack, ensure that the battery is fully charged. Be sure to use the charger that came with your Jetpack. NOTE: Your Jetpack is equipped with an internal rechargeable battery. You should never attempt to open or disassemble this Jetpack. Doing so may cause damage that voids your warranty.
Connecting to Your Jetpack Wi-Fi Name (SSID) and Password Your default Wi-Fi Name (SSID) and Password can be found on the Jetpack display upon initial power up. You can also view your Wi-Fi Name and Password using the following steps. 1 2 Power on your Jetpack. Press (Power/Menu button) quickly when the display is on. a. Press one time for data usage information. b. Press two times for the Wi-Fi name. c. Press three times for the Password. d. Press four times for Settings & Info URL guide e.
Using Your Jetpack after Setup is Complete Mobile Hotspot to share connections You can use the Jetpack as a wireless mobile hotspot to connect up to a total of eight Wi-Fi capable devices to the mobile broadband network. Wi-Fi and Web UI Admin Security The Jetpack comes from the factory with security turned on. By default your Wi-Fi and My Jetpack Home Passwords are the same.
3 Jetpack Settings Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages About Jetpack 13
Managing Your Jetpack Using the My Jetpack Home page You can connect to the My Jetpack Home page and customize your Jetpack settings. 1 2 3 4 Connect your Wi-Fi capable device to the Jetpack. Open a web browser on your connected device and enter either of these URLs: http://my.jetpack, or, http://192.168.1.1. Sign in using the Admin Password. By default your Admin Password is the same as your Wi-Fi Password unless a separate Admin Password has been created.
My Jetpack Home The My Jetpack Home page allows you to quickly access commonly used links and all available menu options for your Jetpack.
Clicking on Customize my Wi-Fi Settings will take you to the Jetpack Settings Wi-Fi menu page where you can customize Wi-Fi profiles (see page 24 of this guide). Clicking on Change my Jetpack Admin Password will take you to the Jetpack Admin Password menu page where you can change your jetpack Admin Password (see page 20 of this guide).
Click on Attend a Wireless Workshop to attend online or in a store to learn everything you need to know about your Jetpack. Click on Community Forums to follow, share, and participate in the Broadband & Netbook Community. In addition, you can search Broadband & Netbook Community discussions for specific topics. Click on Device Support Page & User Guide to access detailed device information of your Jetpack, and to view or download the User Guide for your Ellipsis Jetpack.
Connected Devices The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also block and unblock device connections. Any devices blocked from connecting with the Jetpack can also be viewed. The Connected Devices page contains: Connected Devices – Displays the IP Address, MAC Address of up to eight connected devices. Blocked Devices – Displays any blocked devices. NOTE: A device that is currently accessing the http://my.
Connected Devices The Connected Devices menu contains the following options: Name – Normally, this is the host name of the connected device, as set on the connected device. If you have used this interface to assign a name to a connected device, the assigned name displays in place of the host name. In rare cases, the host name may be unavailable. You can use the Edit option to change the name of any connected device. IP Address – The IP address of the connected device.
Changing the Maximum Number of Connected Devices To change the maximum number of devices allowed to connect to your Jetpack: 1. Click Change on the Connected Devices page to open the Jetpack Settings Wi-Fi page. 2. See page 24 of this guide. Blocked Devices The Blocked Devices menu contains the following options: Block Button – Click Block to disconnect a connected device and prevent it from reconnecting. The blocked device then appears in the Blocked Devices list.
Blocked Devices – This list reflects any devices that you have blocked. Note that, since these devices are not currently connected, and are blocked from connecting, they do not have an IP address. Instead, they are identified by MAC address. You can enter name to identify the device blocked by clicking the pencil icon. Unblock Button – Click Unblock to unblock a previously blocked device, freeing it to connect again.
Jetpack Settings The Jetpack Settings page allows you to make device setting changes, select mobile network options, and update software. Jetpack Wi-Fi Advanced Jetpack The Jetpack menu contains the following options: Jetpack Admin Password Preferences Software Update Factory Reset Jetpack Admin Password You can change your My Jetpack Home page Admin Password. 1 From the My Jetpack Home screen, select Jetpack Settings 2 Select Jetpack Admin Password. Click on Change Admin Password.
3 4 5 6 7 Enter your current Admin Password in the Current password field. Enter your new password in the New Admin password field. Re-enter your new password in the Confirm Admin password field. Select a Security Question from the dropdown list and enter the answer in the box below the question. Click Save Changes. NOTE: Ensure you record your Admin Password. If you forget your Admin Password and Security Question, you will need to contact Verizon Customer Care.
Preferences The Preferences menu contains the following options: Automatic shutdown – Select the length of time before the Jetpack will automatically turn off if no devices are connected. The Jetpack will automatically shut down if the device is running on battery power and no wireless devices are connected. To turn off the automatic shutdown feature, select "Never" Turn off display – Select the length of time before the Jetpack display will automatically turn off.
Power Indicator (LED) – If turned "On", the blue status light next to your Jetpack's display blinks, indicating the Jetpack is powered on. This Indicator will let you know if the Jetpack is on or off without having to turn on the display. Blink Delay – This setting controls the amount of time between when the blue status light next to your Jetpack's display illuminates - letting you know the Jetpack is powered on. Be sure to click Save Changes after making changes to either preference.
Software Update The Software Update menu contains the following sections: Current Software – Displays information for the current System software version and Firmware version. From this section, you can check to see if new software updates are available by clicking on the Check for update button. Last Update – Displays the date of the last software update. Factory Reset The Factory Reset menu allows you to restore all of your Jetpack’s settings to factory default values.
NOTE: Please note that performing a Factory Reset is a different process than performing a Power Reset. Factory Reset – returns device to factory default settings. Power Reset – restarts the device. (Please refer to Section 4: Troubleshooting for more details on Power Resets on page 39 of this guide) Wi-Fi The Wi-Fi menu allows you to customize your Wi-Fi profile, and contains the following sections. Be sure to click Save Changes button to ensure that your new settings are saved.
Wi-Fi Name – The Wi-Fi Network Name (SSID) for the Wi-Fi network broadcasted by your Jetpack. Wi-Fi Password – Use this setting to enter your desired Wi-Fi password. 802.11 Mode – Use this setting to change the Wi-Fi mode. The Jetpack allows devices using 802.11b, 802.11g, and 802.11n to connect to the wireless network. Security – Use this setting to select the desired type of Wi-Fi security used to encrypt the wireless network.
Click Continue on the Advanced menu warning screen to access the Advanced options: Manual DNS (Domain Name Server) SIM (Subscriber Identity Module) Firewall LAN (Local Area Network) Port Filtering Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS option allows you to manually select up to two DNS IP addresses. To manually select a Domain Name Server: 1 2 3 4 Click the ON button to turn on Manual DNS.
SIM The SIM menu allows you to lock the SIM (Subscriber Identity Module) card in your Jetpack. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet whenever you power on your Jetpack. The default PIN is 1111. You can change the PIN code to a different 4 digit value. The SIM menu reflects the following information: SIM PIN Lock Status – The default setting is PIN Lock Turned Off.
To change SIM PIN, 1. You can change SIM PIN only when PIN Lock Turned On status. 2. Select Change SIM PIN from Desired Action menu. 3. Enter current SIM PIN and enter new SIM PIN twice. 4. Click Save Changes button. To unlock SIM, 1. When your Jetpack is SIM PIN locked, it will display “SIM PIN Locked. To Unlock go to http://my.jetpack” on the device when your power it on.
2. Connect your device through Wi-Fi. 3. Launch an internet browser and open Jetpack Web UI (http://my.jetpack or http://192.168.1.1). The Web UI pops up a window to enter SIM PIN. 4. Enter the current SIM PIN and click Unlock IMPORTANT! You will be given 3 attempts to enter a right PIN code. If you entered a wrong PIN three times, your SIM becomes completely locked. You will need to contact Verizon Customer Care to get a PUK code to unlock the SIM.
Firewall The Firewall menu contains the following options: VPN Pass through Mode – Turns the VPN feature ON or OFF, allowing or preventing connected devices to establish a secure VPN connection. o When turned ON, this feature allows VPN clients to connect through the Jetpack to remote VPN servers. The default setting for this feature is ON. o When turned OFF, VPN clients are not allowed to connect Be sure to click Save Changes button to ensure that your new settings are saved.
LAN The LAN page gives you settings and information about the Jetpack’s network. The LAN menu contains the following information and options: IPv4 (Internet Protocol version 4) IP address – The IP address for the Jetpack Subnet mask – The Subnet mask network setting for the Jetpack. The default value 255.255.255.0 is standard for small (class “C”) networks. If you change your LAN IP Address, ensure that you use the correct Subnet mask for the IP address range containing the LAN IP address.
Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Be sure to click Save Changes button to ensure that your new settings are saved.
You can add Custom Applications by following these steps, but only when Port Filtering is turned ON: 1 2 3 4 5 6 Click Add Custom Application to add a new custom application to the list of allowed applications. Enter the beginning range of port numbers used by outgoing traffic for the custom application being added in the Start Port field. Enter the end of the range of port numbers in the End Port field. Select the Protocol (TCP or UDP) used by each port range from the Protocol dropdown menu.
The status indicator on the Home screen displays the number of messages to the right of the message icon. When a new message arrives, the message counter increases and “To view messages: http://my.jetpack” displays, which will disappear when the Power/Menu button is pressed quickly. Maximum 5 messages can be stored. When this limit is reached, the Jetpack erase the oldest message as a new message is received.
Internet Status The Internet Status page shows Internet settings and status, and contains the following sections: Internet Status IPv4 IPv6 The Internet Status page reflects information about your Internet connection, your network, the type of technology in use, how long your Jetpack has been connected, the amount of data that has been transmitted and received, and information regarding your current IP address(es).
Diagnostics The Diagnostics page is used primarily for troubleshooting and reflects system level information about your Modem and the 4G LTE network. Logs The Logs page allows you to turn logging ON or OFF and to delete system logs as needed. These logs record various operations and are used primarily for troubleshooting. Default setting is OFF. To enable logging, select ON, then click Save Changes button.
Jetpack Support The Jetpack Support page contains the following sections: Quick Links Self-Serve Support Customer Care Click on the link to find the information that you need.
4 Troubleshooting Overview First Steps Common Problems and Solutions Technical Support 41
Overview When used properly, the Jetpack is a highly reliable product. Most problems can be attributed to one of the following issues: System resources required by the Jetpack are being used by other devices. Network coverage is unavailable due to the coverage area, account problems, or a network problem. The following tips can help solve many common problems encountered while using the Jetpack.
How do I perform a Factory Reset? To reset your Jetpack back to factory default settings, connect to your Jetpack and then open My Jetpack home page (http://my.jetpack, or, http://192.168.1.1). Select Jetpack Settings>Factory Reset. I cannot connect to Wi-Fi after changing Wi-Fi password. Why? Your Wi-Fi devices tend to save previously used Wi-Fi names associated with the password used to access the Wi-Fi network.
5 Product Specifications and Regulatory Information Regulatory Statements Safety Hazards Limited Warranty and Liability Trademark 44
Regulatory Statements FCC Equipment Authorization ID: XHG-R800 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. SAR Information The exposure standard for your device uses a unit of measurement called the Specific Absorption Rate (“SAR”).
- Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. FCC CAUTION: Any changes or modification not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
Please consult the manufacturer of any electronic equipment that has been installed in your vehicle as RF signals may affect electronic systems in motor vehicles. Please do not operate your device while driving a vehicle. This may cause severe distraction and in some areas, it is against the law. Use of Your Device on an Aircraft Using your device during flight may violate FCC regulations.
should be delivered with proof of warranty coverage (e.g., a dated bill of sale), the consumer’s return address, daytime phone number and/or fax number and complete description of the problem, transportation prepaid, to the place of purchase or to an authorized service center for repair or replacement processing. In order to be referred to an authorized service center in your area, please contact Verizon Wireless Customer Service at (800) 922-0204 or visit www.verizonwireless.
6 Glossary 49
Glossary Term 4G LTE 802.11(b/g/n) Bps Broadband DHCP DHCP Server DNS Firmware GB Hotspot HTTP IMEI IMSI IP IP Type IP Address ISP Kbps LAN MAC Address Mbps MSID Network Operator Port Port Forwarding Port Number PRL Protocol Proxy Router SIM SSID sTCP/IP USB VPN WLAN WWAN Definition Fourth Generation, Long-Term Evolution A set of WLAN communication standards in the 2.4, 3.6, and 5 GHz frequency bands.
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