FAQs

Smart Wi-Fi Dual Outdoor Plug
FAQs and Trouble Shooting Tips
How do I set up and install the Outdoor Plug?
1. Plug in the Outdoor Plug into a 120 volt power outlet.
2. Launch the Feit Electric app and enter a mobile number or email address then tap Continue.
3. Create a password then tap Done.
4. Tap + in the upper right corner.
5. Tap Plugs and select Outdoor Plug.
6. The blue indicator light on the Outdoor Plug must be rapidly blinking to connect. If not
already blinking, press and hold the power button for five seconds, then tap Confirm.
7. After confirming that you are on a 2.4GHz Wi-Fi network, tap Confirm.
I am having trouble connecting my Outdoor Plug to Wi-Fi.
1. Make sure the Wi-Fi network is a 2.4 GHz network. The Outdoor Plug will not connect to a 5
GHz network. If your smart plug is already on the right frequency, make sure that your phone
is not using a VPN app in the background.
2. Test your Wi-Fi network with other devices such as your phone to make sure it is operating
properly.
3. The Wi-Fi connection may not have good coverage during set up. Try moving the Outdoor
Plug closer to your Wi-Fi router. You may also need to improve your Wi-Fi network coverage
by upgrading your router or adding a range extender.
4. Your Wi-Fi network password is case sensitive, make sure you are entering it correctly.
5. The Outdoor Plug must be blinking rapidly to connect. If it’s not blinking rapidly press and
hold the power button for five seconds until it is blinking rapidly and in pairing mode.
How do I access the Outdoor Plug smart features (schedule & timers)?
From the My Home menu in the Feit Electric app press and hold the device icon for 2-3 seconds to
access the control panel.
What does it mean if my Outdoor Plug status is “offline” or the blue indicator LED is
flashing?
A power outage or router service interruption disconnected the Outdoor Plug from the network.
Follow instructions in your user manual to reconnect.
How do I reset the Outdoor Plug?
To reset your Outdoor Plug, hold the reset button down for approximately 5 seconds. When the blue
indicator LED starts blinking rapidly, it is ready for setup.
Do I need to buy smart devices to be able to control them with the Outdoor Plug?
The plug adds smart device control to whatever electronic device is plugged into the socket. They
do not have to be smart devices.