User Manual X3U / X4U / X5U / X6U Software Version: 1.1.
Directory Directory................................................................................................................................................................. I 1 Picture..............................................................................................................................................................VI 2 Table........................................................................................................................................................
10.5 Dial-up Query......................................................................................................................................64 10.6 Auto-Answering..................................................................................................................................65 10.7 Callback...............................................................................................................................................66 10.8 Mute.....................................
11.8.1 SMS...........................................................................................................................................60 11.8.2 MWI（Message Waiting Indicator）...................................................................................... 61 11.9 SIP Hotspot......................................................................................................................................... 62 12 Phone Settings...........................................................
12.7.4 Maintenance.............................................................................................................................. 70 12.7.5 Firmware Upgrade.................................................................................................................... 72 12.7.6 Factory Reset.............................................................................................................................75 13 Web Configurations....................................................
14.26 Function Key >> Advanced............................................................................................................104 14.27 Application >> Manage Recording................................................................................................ 104 14.28 Security >> Web Filter....................................................................................................................104 14.29 Security >> Trust Certificates................................................
1 Picture Picture 1 - Device installation.............................................................................................................. 7 Picture 2 - Desktop to wall-mounted................................................................................................... 8 Picture 3 - Connecting to the Device................................................................................................... 9 picture 4 - Instruction of Keypad of X6U....................................
Picture 37 - Set call forward...............................................................................................................73 Picture 38 - Transfer interface............................................................................................................74 Picture 39 - Semi-Attended transfer...................................................................................................74 Picture 40 - Attended transfer.....................................................
Picture 75 - Enable SCA.................................................................................................................... 68 Picture 76 - Set Private Hold Function Key.......................................................................................69 Picture 77 - SMS icon........................................................................................................................ 60 Picture 78 - New Voice Message Notification..........................................
Picture 113 - DHCP network mode....................................................................................................64 Picture 114 - PPPoE network mode................................................................................................... 64 Picture 115 - Static IP network mode.................................................................................................65 Picture 116 - IPv6 Static IP network mode..................................................................
2 Table Table 1 - Hardware Datasheet.............................................................................................................. 4 Table 2 - Hardware Interface Description............................................................................................9 Table 3 - Keypad Icons....................................................................................................................... 10 Table 4 - Status Prompt and Notification Icons...............................
3 CE Declaration of Conformity Hereby, Fanvil Technology Co., Ltd declares that the radio equipment type X1S/X1SP is in compliance with Directive 2014/30/EU. The full text of the EU declaration of conformity is available at the following internet address: download.fanvil.
4 FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
5 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause damage to the phone and affect the behavior or induce noise. Before using the external power supply in the package, please check the home power voltage. Inaccurate power voltage may cause fire and damage. Please do not damage the power cord.
6 Overview 6.1 Overview XU series include high-end enterprise DSS intelligent display color screen phone, which greatly improve enterprise production efficiency with advanced design, high cost performance, paperless office tool. It is not only a desktop phone, but also an elegant article that puts in the sitting room or office.
Power LED Yes Yes Yes Yes 6.
7 Desktop Installation 7.1 PoE and the use of external power adapters The devices support two power supply modes from external power adapter or over Ethernet (PoE) complied switch. PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission.
7.2 Desktop and wall mounted method The device supports two installation modes, desktop and wall mounted.If the phone is on the desktop, please follow the instructions in the picture below to install the phone.
if the phone is mounted on the wall, please follow the instructions below to install it.
Connect the power adapter, network, PC, phone and earphone to the appropriate port as shown in the picture below.
8 Appendix Table 8.
Call forward calls Outgoing calls Incoming calls Missed calls SMS New voice message waiting Do-Not-Disturb inactivated on Phone Call forward activated Auto-answering activated Hands-free (HF) Mode Headphone (HP) Mode Handset (HS) Mode Mute Microphone The Voice quality of calling The Voice encryption of calling Speech High Definition Record SIP Hotspot 11
Bluetooth Wi-Fi USB Insert USB overload Table 5 DSSKEY Icon DSSKEY Icon Side key Icon Description BLF/New call BLF/XFER BLF/AXFER BLF/Conference BLF/DTMF Presence Voice Message Speed Dial Intercom Call Park Call Forward Keyevent 12
URI BLF List MCAST Paging None for Memory Key None for DSSKEY Line Key DTMF Note: The above table side key icons are applicable models: X3U/X4U/X5U/X6U. 8.2 Appendix II - Keyboard character query table Table 6 - Look-up Table of Characters Mode Icon Text Mode Numeric Key Button 1 2 3 4 5 6 7 8 9 0 ＊ Lower Case Alphabets 13 # 1 2 3 Characters Of Each Press 1 2 3 4 5 6 7 8 9 0 *.
4 5 6 7 8 9 0 ＊ # Upper Case Alphabets 1 2 3 4 5 6 7 8 9 0 ＊ Mixed type input # 1 2 3 4 5 6 7 8 9 0 ＊ # ghi jkl mno pqrs tuv wxyz (space) .,*/+-:_= # ^!&$% @:;()<> ABC DEF GHI JKL MNO PQRS TUV WZYX (space) .,*/+-:_= # ^!&$% 1 2abcABC 3defDEF 4ghIGHI 5jklJKL 6mnoMNO 7pqrsPQRS 8tuvTUV 9wzyxWZYX 0 .
8.3 Appendix III –LED Definition Table 7 - DSS KEY LED State Type Line Key BLF Presence DND MWI 15 LED Light State Off Line inactive Green On Line ready (Registered) Green Blinking Ringing Red Blinking Line is trying to register Red Blinking Line error (Registration failure) Red On Dialing/Line in use (Talking) Yellow Blinking Call holding Green On Subscription number is idle. Red On Subscription number is busy. Red On Subscription number is dialing.
9 Introduction to the User 9.1.1 Instruction of Keypad of X3U/X4U/X5U Picture 4 - Instruction of Keypad of X3U&X4U&X5U Table 8 - Instruction of Keypad Number The keypad Instruction names 1 ○ Soft-menu These four buttons provide different functions corresponding to Buttons the soft-menu displayed on the screen. Hold Key Press the "Hold" key during the call, the user can hold the call, and 2 ○ press it again to cancel the holding and restore the normal call state.
4 ○ Conference Press the "Conference" button, the user can initiate a three-party Navigate/OK conference. The user can press the up/down navigation key to change the line Keys or move the cursor in the screen list. On some Settings and text editing pages, the user can press the left/right navigation key to 5 ○ change options or move the cursor in the screen list to the left/right. OK key: Default is equivalent to soft button confirmation; user can customize the function.
9.1.2 Instruction of Keypad of X6U Picture 4 - Instruction of Keypad of X6U Table 9 - Instruction of Keypad Number The keypad Instruction names 1 ○ Soft-menu These four buttons provide different functions corresponding to Buttons the soft-menu displayed on the screen. Hold Key Press the "Hold" key during the call, the user can hold the call, 2 ○ and press it again to cancel the holding and restore the normal call state.
Navigate/OK The user can press the up/down navigation key to change the Keys line or move the cursor in the screen list. On some Settings and text editing pages, the user can press the left/right navigation 5 ○ key to change options or move the cursor in the screen list to the left/right. OK key: Default is equivalent to soft button confirmation; user can customize the function.
9.2 Using Handset / Hands-free Speaker / Headphone Using Handset To talk over handset, user should lift the handset off the device and dial the number, or dial the number first, then lift the handset and the number will be dialed. User can switch audio channel to handset by lifting the handset when audio channel is turned on in speaker or headphone.
connection status, etc.). The lower half of the area are the function menu keys, which are also the first layer of function menu keys, through which users can operate the phone. Users can restore the phone to the default standby screen interface by picking up and dropping the handle. The left and right part of the area shows default configuration of Side keys, which dynamically display the configuration of SIP information, message, headset, etc., which can be customized by users.
Software Version number Phone Storage（RAM and ROM） System Running Time SIP Account Information： SIP Account SIP Account Status ( register / uncommitted / trying / time out) TR069 Connect Status（Displays only in the phone interface state） The user can view the phone status through the phone interface and the web interface.
Picture 8 - WEB phone status 9.5 Web Management Phone can be configured and managed on the web page of the phone. The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly. The user can check the IP address of the phone by pressing [Menu] >> [Status]. Picture 9 - Landing page Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin".
means the network cable was not correctly connected to the device’s network port. Please check the cable is connected correctly to the device and to the network switch, router, or modem. The device supports three types of networks，IPv4/IPv6/IPv4&IPv6 There are three common IP configuration modes about IPv4 Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting network configurations from a DHCP server. Users don’t need to configure any parameters manually.
authentication as stored in the configurations. The user can conduct line configuration on the interface of the phone or the webpage, and input the corresponding information at the registered address, registered user name, registered password and SIP user and registered port respectively, which are provided by the SIP server administrator.
Picture 11 - Web SIP registration 26
10 Basic Function 10.1 Making Phone Calls Default Line The device provides twenty line services. If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner. To change the default line, user can press left/right navigator buttons to switch between two lines.
Picture 13 - Enable voice channel dialing Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset, then turn on the hands-free speaker or headphone by pressing hands-free button, or line key, and then dial the number with one of the above methods. When completing the number dial, user can press [Dial] button or [OK] button to call out, or the number can also be dialed out automatically after timeout.
10.2 Answering Calls When there is an incoming call while the device is idle, user will see the following incoming call on the screen. Picture 16 - Answering calls User can answer the call by lifting the handset, open headphone or speaker phone by pressing the hands-free button, or the [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call, user should press [Reject] button. 10.2.
Table 10 - Talking mode Number Name Description ① Default line The line currently used by the phone. ② Voice channel The icon shows the voice channel mode being used. ③ Calls to end ④ Call duration ⑤ Numbers of line ⑥ Speech quality ⑦ HD audio 10.2.2 The name or number of the person on the other end of the call. The duration of a call after it has been established. Shows how many calls are present on the current device Displays the current voice quality of the call. Call using G.
Second Outgoing Call To make a second call, user may press [Xfer] / [Conf] button to make a new call on the default line or press the line key to make new call on specific line. Then dial the number the same way as making a phone call. Another alternative for making second call is to press DSS Keys or dial out from the configured Keys (BLF/Speed Dial). When the user is making a second call with the above methods, the first call could be held on manually or will be held on automatically at second dial.
10.4 Redial Redial the last outgoing number: When the phone is in standby mode, press the redial button and the phone will call out the last outgoing number. Call out any number with the redial key: Enter the number, press the redial key, and the phone will call out the number on the dial.
10.6 Auto-Answering User may turn on the auto-answering mode on the device and any incoming call will be automatically answered (not including call waiting). The auto-answering can be enabled on line basis. The user can start the automatic answer function in the telephone interface or the webpage interface.
auto-answering, and click apply after setting the automatic answering time. Picture 23 - Web page to start auto-answering 10.7 Callback The user can dial back the number of the last call. If there is no call history, press the [Callback] button and the phone will say "can't process".
Set the callback key through the web interface: Log in the phone page, enter the [Function Key] >> [Side Key] or [Function Key] >> [Function Key] page, select the function Key, set the type as the function Key, and set the subtype as the callback, as shown in the figure: Picture 25 - Set the callback key on the web page 10.8 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode is automatically turned off at the end of a call.
Picture 26 - Mute the call Cancel mute: press cancel mute on the phone again. The mute icon is no longer displayed in the call screen. The red light is off by mute button. 10.8.2 Ringing Mute Mute: press the mute button when the phone is in standby mode: The top right corner of the phone shows the bell mute icon ，Mute button red light is always on, when there is an incoming call, the phone will display the incoming call interface but will not ring.
Picture 28 - Call hold interface 10.10 DND User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on line basis. Enable/Disable phone all lines DND, the methods as the following： Phone interface：Default standby mode， 1) Press [DND] button to enter the DND setting interface, select line or phone to enable DND. 2) Press [DND] button to enter the DND setting interface and disable DND.
Picture 30 - DND setting interface The user can also use the DND timer. After the setting, the DND function will automatically turn on and the DND icon will turn red when ringing. Picture 31 - DND timer WEB interface：Enter [Phone setting] >> [Features] >> [DND settings]，set the DND type (off, phone, line), and DND timing function. Picture 32 - DND Settings The user turns on the DND for a specific route on the web page：Enter [Line] >> [SIP], select a [Line] >> [Basic settings], and enable DND.
Picture 33 - Line DND 10.11 Call Forward Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line. There are three types, Unconditional Call Forward – Forward any incoming call to the configured number. Call Forward on Busy – When user is busy, the incoming call will be forwarded to the configured number.
Picture 34 - Select the line to set up call forwarding 2) Select the call forward type by pressing the up/down navigation button. Click [OK] to configure call forwarding and delay time. Picture 35 - Select call forward type 3) Select enable/disable by pressing the left/right navigation button. Picture 36 - Enable call forwarding and configure the call forwarding number 4) Browse the parameters set by the up/down navigation key and enter the required information.
Picture 37 - Set call forward 10.12 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party, there are three way to transfer the call, blind transfer, attended transfer and Semi-Attended transfer. Blind transfer：No need to negotiate with the other side, directly transfer the call to the other side. Semi-Attended transfer.：When you hear the ring back, transfer the call to the other party.
Picture 38 - Transfer interface 10.12.2 Semi-Attended transfer During the call, the user presses the function menu button [transfer] or the transfer button on the phone to input the number to be transferred or press the contact button or the historical record button to select the number, and then press the call button. When the third party is not answered, press the transfer on the call interface to make the semi-attendance transfer or press the end button to cancel the semi-attendance transfer.
Picture 40 - Attended transfer 10.13 Call Waiting Enable call waiting: new calls can be accepted during a call. Disable call waiting: new calls will be automatically rejected and a busy tone will be prompted. Enable call waiting tone: when you receive a new call on the line, the tone will beep. The user can enable/disable the call waiting function in the phone interface and the web interface.
Picture 42 - Web call waiting setting Picture 43 - Web call waiting tone setting 10.14 Conference 10.14.1 Local Conference To conduct local conference, the user needs to log in the webpage and enter [Line] >> [SIP] >> [Basic settings].
Picture 44 - Local conference setting Two ways to create a local conference： 1） The device has two channels of communication. Press the conference button on the call interface. When selecting the conference number, select the other number that already exists.
end button to end the call. 10.14.2 Network Conference Users need server support for network conference.
When you are on the call, if it is not convenient to answer the phone at this time, you can press the configured park button to hold the call; After a successful park, you can resume the call by pressing the configured park button on other devices.
10.16 Pick Up Pick up requires server support. Consult your system administrator for support. You can use the Pick Up function to answer incoming calls from other users. The phone can pick up incoming calls by configuring DSSkey for BLF and setting the Pick Up code. Phone interface: press [Menu] >> [Basic Settings] >> [Keyboard Settings] >> [DSS Key Settings], select the function key to set.
Picture 51 - WEB pick up setting 10.17 Anonymous Call 10.17.1 Anonymous Call The phone can set up anonymous calls to hide the calling number and the calling name. You can see anonymity in the context of [Menu] >> [Advanced Settings] >> [Accounts] >> [Advanced]. The default is none, which is off, and RFC3323 and RFC3325 are optional. Select any one to open the anonymous call.
Picture 53 - Enable Anonymous web page call The following is a transcript of an anonymous call received by the phone. Picture 54 - Anonymous call log 10.17.2 Ban Anonymous Call The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly rejected. In the phone [Menu] >> [Features] >> [Ban anonymous call], click to enter and all SIP lines will be displayed. Click Softkey [Switch] or [<] [>] to switch the SIP line and enable anonymous call.
anonymous calls. The setup to disable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1 page can only take effect on the SIP1 line. Picture 56 - Page Settings blocking anonymous call 10.18 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free, earphone, etc., and the phone will automatically call according to the hotline delay time.
Picture 58 - Hotline set up on webpage 10.19 Emergency Call The emergency call function is used to et the corresponding emergency call number on the phone after enabling the keypad lock. You can also call emergency services when your phone is locked. 1) Configure the emergency call number: log in the phone page, enter the [Phone Settings] >> [Function Settings]>> [Basic Settings]page, set up the emergency call code, if you need to set up more than one emergency call code, please use ", "to separate.
Picture 59 - Set up an emergency call number 2) When the phone set the keyboard lock, you can call the emergency call number without unlocking, as shown in the figure: Picture 60 - Dial the emergency number 85
11 Advance Function 11.1 11.1.1 BLF (Busy Lamp Field) Configure the BLF Functionality Page interface: log in the phone page, enter the [Function key] >> [Function key] page, select a DSS key, set the function key type as memory key, choose subtype among BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set BLF/DTMF value as the number to be subscribed, set the corresponding SIP line. The pickup number is provided by the server. The specific usage refers to 8.16 Pick up.
Picture 62 - Phone configuration BLF function key Table 11 - BLF Function key subtype parameter list Subtype Standby is described Calling is described BLF/NEW Pressing the BLF key while standby to When you press this BLF key while CALL dial the subscriber number. talking to another user, you create a new call along with the subscribed number. BLF/BXFE Pressing the BLF key while standby to When you press this BLF key while R dial the subscriber number.
Monitor the status of subscribed phones. Call the subscribed number. Transfer calls/calls to the subscribed number. Pickup incoming calls from subscribed number. 1） Monitors the status of subscribed phones. Configuration BLF function keys, when the subscription of the number of the state (idle, ringing, talking) is changed, the LED lights of function key will have corresponding change, see appendix Ⅲ 6.3 LED to get to know each other under different status leds. 2） Call the subscribed number.
Picture 63 - Configure the BLF List functionality Use the BLF List function: when the configuration is completed, the phone will automatically subscribe to the contents of the BLF List group. Users can monitor, call and transfer the corresponding number by pressing the BLF List key. Picture 64 - BLF List number display 11.3 Record The device supports recording during a call. 11.3.
device needs to support a usb flash drive. Please refer to 4.2 hardware description for the supported model. When using local recording, it is necessary to start recording on the phone page [Application] >> [Manage recording], select the local type and set the voice coding. The webpage is as follows: Picture 65 - Local Record Local recording steps: Plug the U disk into the USB port of the phone, open the recording on the web page, and set the recording type as local recording.
11.3.2 Server Record When using the network server to record, it is necessary to open the recording in the phone web page [Application] >> [Manage recording]. The type is selected as network, and the address and port of the recording server are filled in and the voice coding is selected. The web is as follows: Picture 66 - Web server recording Note: to be used with Fanvil recording software. 11.3.3 SIP INFO Record The phone is registered with a server that supports SIP INFO recording.
Picture 67 - Web SIP info recording 11.4 Agent Agent (Agent function) of the phone can be realized: when multiple people use a device for Agent services at different times, he or she can quickly register his or her SIP account on the same server. The Agent functions of the phone can be divided into Normal and Hotel Guest. The Hotel Guest mode requires server support.
Picture 69 - Configure the proxy account-hotel Guest mode Table 12 - Agency mode Parameter Description Normal mode Number Set the proxy account number. User Set the proxy account number to verify the user name. Password Set the proxy account number to verify the password. Line Select the SIP line. CallLog Users can choose to save all types, or delete. Hotel Guest mode Number Set the proxy account number. Password Set the proxy account number to verify the password.
Picture 70 - Agent logon page 11.5 Intercom When the Intercom is enabled, it can automatically receive calls from the intercom. Picture 71 - Web Intercom configure Table 13 - Intercom configure Parameter Description Enable Intercom When intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after specific delay.
11.6 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses.
Go to web page of [Function Key] >> [Function Key] , select the type to multicast, set the multicast address, and select the codec. Click Apply. Set up the name, host and port of the receiving multicast on the web page of [Phone Settings] >> [MCAST]. Press the DSSKY of Multicast Key which you set. Receive end will receive multicast call and play multicast automatically. 11.7 SCA（Shared Call Appearance） Users need the support of server end to use SCA function. You can refer to http://www.fanvil.
After the phone set registers with the BroadSoft server, a server type needs to be set. Specifically, log in to the webpage of the phone set, choose [Line] >> [SIP] >> [Advanced Settings] and set Specific Server Type to BroadSoft, as shown in the following figure. Picture 74 - Set BroadSoft server If a Fanvil phone needs to enable the SCA function. Specifically, log in to the webpage of the phone set, choose [Line] >> [SIP] >> [Advanced Settings], and select Enable SCA.
After an account is configured and successfully registered, you can configure lines whose DSS Key is Shared Call Appearance on the Function Key page to facilitate viewing the call status of the group. Each line key represents a call appearance. Understand the call status by referring to 6.3 Appendix III –LED . To facilitate private hold, configure keys whose DSS Key is Private Hold on the Function Key page. Pay attention that the public hold key is the softkey-hold key during a call.
manager and the secretary will receive the call and ring. If the manager is busy, the manager can reject the call and the manager's phone set stops ringing but the secretary's phone set keeps ringing until the secretary rejects/answers the call or the call times out. Scenario 2: When this account receives an incoming call, if the secretary answers the call first and the manager is required to answer the call, the secretary can press the Public Hold key to hold this call and notify the manager.
View SMS: Use the navigation keys to select the standby icon [message] After selecting, press the navigation key [OK] to enter the SMS inbox interface. Select the unread message and press [OK] to read the unread message. Reply to SMS: Use the navigation keys to select the standby icon [Message]. After selecting, press the navigation key [OK] to enter the SMS inbox interface. Select the message you want to reply to, select Softkey's [Reply], edit it, and click Send. 11.8.
In the following picture, “17” in front of Fanvil line brackets represents unread voice messages, and “17” represents the total number of voice messages. Picture 79 - Voice message interface Picture 80 - Configure voicemail number 11.9 SIP Hotspot SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing. SIP accounts can be expanded.
Picture 81 - Register SIP account Table 16 - SIP hotspot Parameters Parameters Description If your phone is set to “SIP hotspot server”, Device Table will display as Client Device Table Device Table SIP hotspot Enable hotspot Mode Monitor Type Monitor Address Remote Port Configure SIP hotspot server: 63 which connected to your phone. If your phone is set to “SIP hotspot client”, Device Table will display as Server Device Table which you can connect to. Set it to be Enable to enable the feature.
Picture 82 - SIP hotspot server configuration Configure SIP hotspot client: To set as a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client. The values of other options are the same as those of the hotspot. Picture 83 - SIP hotspot client configuration As the hotspot server, the default extension number is 0.
client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page. Call extension number: The hotspot server and the client can dial each other through the extension number. For example, extension 1 dials extension 0.
12 Phone Settings 12.1 12.1.1 Basic Settings Language The user can set the phone language through the phone interface and web interface. Phone end：After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [Menu] >> [Basic] >> [Language] Settings, as shown in the figure.
Phone end: When the phone is in the default standby state, press the [Menu] >> [Basic] >> [Time & Date] , use the up/down navigation button to edit parameters, press the [OK] to save after completion, as shown in the figure: Picture 86 - Set time & date on phone Web end: Log in to the phone webpage and enter [Phone Settings] >> [Time/Date] , as shown in the figure: Picture 87 - Set time & date on webpage Table 17 - Time Settings Parameters Parameters Description Mode Auto/Manual Auto: Enable network t
SNTP Server SNTP server address Time zone Select the time zone Time format Select time format from one of the followings: 1 JAN, MON 1 January, Monday JAN 1, MON January 1, Monday MON, 1 JAN Monday, 1 January MON, JAN 1 Monday, January 1 DD-MM-YY DD-MM-YYYY MM-DD-YY MM-DD-YYYY YY-MM-DD YYYY-MM-DD Separator Choose the separator between year and moth and day 12-Hour Clock Display the clock in 12-hour format Daylight Saving Time Enable or Disable the Daylight Saving Time 12.1.
12.1.3.1 Brightness and backlight Set the brightness level in use from 1 to 16, [<] or [>] switch brightness level. Set the brightness level in the energy-saving mode from 0 to 16, [<] or [>] switch the brightness level. Set the backlight time to 30 seconds by default. You can turn it off or select 15 seconds /30 seconds /45 seconds /60 seconds /90 seconds /120 seconds. The screen saver can be turned on or off by default.
12.1.4 Ring When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Enter [Basic] item till you find [Ring] item. Enter [Ring] item and you will find [Headset] or [Handsfree] item, press left / right navigator keys to adjust the ring volume, save the adjustment by pressing [OK] when done. Enter [Ring type] item, press left / right navigator keys to change the ring type, save the adjustment by pressing [OK] when done. 12.1.
Press soft-button [Menu] till you find the [Basic] item. Enter [Basic] item till you find [Reboot] item. Press [OK] a prompt message, "restart now," prompts the user. Press [OK] to restart the phone or [Cancel]. The phone is in standby mode, The configurable [OK] key is the restart key. Press [OK], a prompt message, "restart now" prompts the user. Press [OK] to restart the phone or [Cancel] to exit. 12.2 Phone Book 12.2.
Picture 92 - Local Phone book When there are contact records in the phone book, the contact records will be arranged in the alphabet order. User may browse the contacts with up/down navigator keys. The record indicator tells user which contact is currently focused. User may check the contact’s information by pressing [OK] button. 12.2.1.
To delete a contact, user should move the record indicator to the position of the contact to be deleted, press [Option] >> [Delete] button and confirm with [OK]. 12.2.1.2 Add / Edit / Delete Group By default, the group list is blank. User can create his/her own groups, edit the group name, add or remove contacts in the group, and delete a group. To add a group, press [Add Group] button. To delete a group, press [Option] >> [Delete] button. To edit a group, press [Edit] button.
Picture 96 - Add Contacts in a Group 12.2.2 Blacklist The device Support blacklist, such as the number added to the blacklist, the number of calls directly refused to the end, the end of the phone shows no incoming calls. (Blacklisted Numbers can be called out normally) There are multiple ways to add a number to Blacklist on X210 device. It can be added directly on [Menu] >> [Contact] >> [Blacklist]. Select any number in the phone book (both local and network) for configuration addition.
Picture 98 - Web Blacklist 12.2.3 Cloud Phone Book 12.2.3.1 Configure Cloud Phone book Cloud phonebook allows user to configure the device by downloading a phonebook from a cloud server. This is convenient for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually.
12.2.3.2 Downloading Cloud Phone book In cloud phone book screen, user can open a cloud phone book by pressing [OK] / [Enter] button. The device will start downloading the phone book. The user will be prompted with a warning message if the download fails, Once the cloud phone book is downloaded completely, the user can browse the contact list and dial the contact number same as in local phonebook. Picture 100 - Downloading Cloud Phone book Picture 101 - Browsing Contacts in Cloud Phone book 12.
User can delete a call log by pressing [Delete] button and clear all call logs by pressing [Delete All] button. Picture 102 - Call Log Users can also filter the call records of specific call types to narrow down the scope of search records, and select a call record type by left and right navigation keys. - Missed Call Log - Incoming Call Log - Outgoing Call Log - Forward Call Log Picture 103 - Filter call record types 12.
Picture 104 - DSS LCD key Page Configuration Screen The DSS Key could be configured as followings, Memory Key Speed Dial/Intercom/BLF/Presence/Call Park/Call Forward (to someone) Line Key Event MWI/DND/Hold/Transfer/Phonebook/Redial/Pickup/Call Forward (to specified line)/Headset/ SMS/Release DTMF Action URL BLF List Key Multicast Action URL XML Browser Webpage interface: [Function key] >> [Function key].
Definition . 12.5 Wi-Fi The device supports wireless Internet access and requires the use of a USB wi-fi adapter specified by location;Therefore, the device needs to support U disk. Please refer to 4.2 hardware description for the supported model. When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Press [WLAN] to enter the setting interface. Select the wireless network and use the left and right keys to activate it.
On the webpage [Phone settings] >> [Features], you can set the headset answering function, and the ring tone for headset. Picture 107 - Headset function settings 12.6.2 EHS Headset Phone into [Menu] >> [Function] >> [Advanced], Select [EHS Headset] , can open EHS Headset (default closed EHS Headset). Picture 108 - EHS Headset setting 12.6.3 Bluetooth Headset The device supports bluetooth application and can be compatible with bluetooth headset with CSR 4.0 chip.
supported model. When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Press [Bluetooth] to enter the setup interface. Select Bluetooth, and use the left and right keys to enable Bluetooth. Select Paired Device. If no paired is displayed, press [Scan] key to search and select the scanned device to connect. Picture 109 - Bluetooth Settings Screen The use of Bluetooth headset can be divided into three types: call answering; Hang up; Bluetooth redial.
12.7 12.7.1 Advanced Line Configurations Picture 110 - SIP address and account information Save the adjustment by pressing [OK] when done. Users who want to configure more options should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options. Picture 111 - Configure Advanced Line Options 12.7.2 Network Settings 12.7.2.1 Network Settings IP Mode There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6.
Picture 112 - Network mode Settings IPv4 In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. Picture 113 - DHCP network mode When using DHCP mode, phone will get the IP address from DHCP server (router). Use DHCP DNS: It is enabled as default. “Enable” means phone will get DNS address from DHCP server and “disable” means not. Use DHCP time：It is disabled as default. “Enable” to manage the time of get DNS address from DHCP server and “disable” means not.
Username: PPPoE user name. Password: PPPoE password. Picture 115 - Static IP network mode When using Static IP mode, user must configure the IP address manually. IP Address：Phone IP address. Mask: sub mask of your LAN. Gateway：The gateway IP address. Phone could access the other network via it. Primary DNS ： Primary DNS address. The default is 8.8.8.8, Google DNS server address. Secondary DNS： When primary DNS is not available, Secondary DNS will work.
Link Layer Discovery Protocol. LLDP is a vendor independent link layer protocol used by network devices for advertising their identity, capabilities to neighbors on a LAN segment. Phone could use LLDP to find the VLAN switch or other VLAN devices and use LLDP learn feature to apply the VLAN ID from VLAN switch to phone its self. CDP Cisco Discovery Protocol.
For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration. The device supports two VPN modes, Layer 2 Transportation Protocol (L2TP) and OpenVPN. The VPN connection must be configured and started (or stopped) from the device web portal. L2TP NOTICE! The device only supports non-encrypted basic authentication and non-encrypted data tunneling. For users who need data encryption, please use OpenVPN instead.
Same as L2TP connection, the connection will be established every time when system rebooted until user disable it manually. http://www.fanvil.com/Uploads/Temp/download/20180920/5ba38303bfcf0.pdf 12.7.2.4 Web Server Type Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot. Then user could use http/https protocol to access pone web page. Picture 118 - The phone configures the web server type 12.7.
Keyboard password is used to unlock the phone once it’s locked. Picture 120 - Set keyboard lock password User could only set to enable or disable the keyboard password in LCD screen. Enter [Keyboard password] setting by pressing [confirm] or [OK] button after password entered. If no menu password configuration before, it is 123 as default. If the menu password is correct, phone will go to keyboard password interface. As default, the keyboard password is disabled.
12.7.4 Maintenance Phone Webpage: Login and go to [System] >> [Auto provision]. Picture 123 - Page auto provision Settings LCD： [Menu] >> [Advanced setting] >> [Maintenance] >> [Auto Provision]. Picture 124 - Phone auto provision settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069.
Table 18 - Auto Provision Parameters Description Basic settings CPE Serial Number Display the device SN Authentication Name The user name of provision server Authentication Password The password of provision server Configuration File If the device configuration file is encrypted , user should add Encryption Key the encryption key here General Configuration File If the common configuration file is encrypted, user should add Encryption Key the encryption key here Download Fail Check If there
Update Interval PnP message interval. Static Provisioning Server Server Address Provisioning server address. Support both IP address and domain address. The configuration file name. If it is empty, phone will request the common file and device file which is named as its MAC Configuration File Name address. The file name could be a common name, $mac.cfg, $input.cfg. The file format supports CFG/TXT/XML.
Picture 125 - Web page firmware upgrade LCD interface: go to [Menu] >> [Advanced setting] >> [Firmware Upgrade] . Picture 126 - Firmware upgrade information display Picture 127 - Firmware upgrade Parameter Description Upgrade server Enable automatic upgrade, If there is a new version txt Enable Auto Upgrade and new software firmware on the server, phone will show a prompt upgrade message after Update Interval. Upgrade Server Address1 Set available upgrade server address.
and upgrade button will become available; Click [Upgrade] button to upgrade the new firmware. New version description information When there is a corresponding TXT file and version on the server side, the TXT and version information will be displayed under the new version description information. The file requested from the server is a TXT file called vendor_model_hw10.txt.Hw followed by the hardware version number, it will be written as hw10 if no difference on hardware.
Picture 128 - Firmware upgrade 12.7.6 Factory Reset The phone is in default standby mode. Press [Menu] to find [Advanced Settings], and press [OK]. Press [Advanced Settings] to enter the password (default password is 123) to enter the interface. Press the [Restore factory Settings] button to select the file to be cleared. Press [OK] to clear after completion. When you select clear configuration file and clear all, the phone will restart automatically after clearing.
13 Web Configurations 13.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 13.
Clear Configurations Select the module in the configuration file to clear. SIP: account configuration. AUTOPROVISION: automatically upgrades the configuration TR069:TR069 related configuration MMI: MMI module, including authentication user information, web access protocol, etc. DSS Key: DSS Key configuration Clear Data Tables Select the local data table to be cleared, all selected by default. Reset Phone The phone data will be cleared, including configuration and database tables. 13.
14 Network >> Basic This page allows users to configure network connection types and parameters. 14.1 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 129 - Service Port Settings Table 19 - Service port Parameter Description Web Server Type Reboot to take effect after settings. Optionally, the web page login is HTTP/HTTPS.
added 2. RTP Port Quantity 14.2 Number of calls. Network >> VPN Users can configure a VPN connection on this page. See 10.7.2.3 VPN for more details. 14.3 Network >> Advanced Advanced network Settings are typically configured by the IT administrator to improve the quality of the phone service. For configuration, query the 10.7 advanced Settings. 14.4 Line >> SIP Configure the Line service configuration on this page.
Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port, default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS. Registration Expiration Set SIP expiration date. SIP Server 2 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port, default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS. Registration Expiration Set SIP expiration date.
Call Forward Delay for No Answer Set the delay time of not answered call before being forwarded. Transfer Timeout Set the timeout of call transfer process.
Enable Failback Whether to switch to the primary server when it is available. Failback Interval A Register message is used to periodically detect the time interval for the availability of the main Proxy. Signal Failback Multiple proxy cases, whether to allow the invite/register request to also execute failback. Signal Retry Counts The number of attempts that the SIP Request considers proxy unavailable under multiple proxy scenarios.
Enable Session Timer Set the line to enable call ending by session timer refreshment. The call session will be ended if there is not new session timer event update received after the timeout period Session Timeout Set the session timer timeout period Enable BLF List Enable/Disable BLF List BLF List Number BLF List allows one BLF key to monitor the status of a group. Multiple BLF lists are supported.
DNS Mode Select DNS mode, A, SRV, NAPTR Enable Long Contact Allow more parameters in contact field per RFC 3840 Enable Strict Proxy Enables the use of strict routing. When the phone receives packets from the server ， it will use the source IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Name Whether to add quote in display name, i.e.
Enable Register MAC Header When opening the registration, is user agent with MAC. BLF Dialog Strict Match Whether to enable accurate matching of BLF sessions. PTime(ms) Set whether to bring ptime field, default no. SIP Global Settings Strict Branch Set up to strictly match the Branch field. Enable Group Set open group. Enable RFC4475 Set to enable RFC4475. Enable Strict UA Match Enable strict UA matching. Registration Failure Retry Time Set the registration failure retry time.
dialed out when it reaches a fixed length Timeout dial The system dials automatically after timeout Press # to Do Blind Transfer The user enters the number to be transferred and then presses the "#" key to transfer the current call to a third party Blind Transfer on Onhook After the user enters the number, hang up the handle or turn off the hands-free function to transfer the current call to a third party.
the Dial Peer rules. In prefix matching, only part of the number is entered followed by T. The mapping with then take place whenever these digits are dialed. Prefix mode supports a maximum of 30 digits. Note: Two different special characters are used. x -- Matches any single digit that is dialed. [ ] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits. Destination Set Destination address. This is for IP direct.
area code 010 before the local phone number. Using this feature 1 can be substituted for 010. For example, to call 62213123 would only require dialing 162213123 instead of 01062213123. Picture 133 - Dial rules table (2) Example 3: Addition -- Two examples are shown. In the first case, it is assumed that 0 must be dialed before any 11 digit number beginning with 13. In the second case, it is assumed that 0 must be dialed before any 11 digit number beginning with 135, 136, 137, 138, or 139.
User Agent 14.8 Set user agent information Line >> Basic Settings Set up the register global configuration. Table 24 - Set the line global configuration on the web page Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened.
Critical threshold for Moslq(15~40) When the phone calculates the Moslq value x10 below the set threshold, the critical report is issued. Warning Threshold for Delay(10~2000) When the one-way delay of the phone is greater than the set threshold, warning is issued. Critical Threshold for Delay(10~2000) When the phone computes that the one-way delay is greater than the set threshold, the critical report is issued.
and mute key to unmute. Disable Mute for Ring When it is enabled, you can’t mute the phone Enable Default Line If enabled, user can assign default SIP line for dialing out rather than SIP1. Enable Auto Switch Line Enable phone to select an available SIP line as default automatically Default Ext Line Select the default line to use for outgoing calls Ban Outgoing If you select Ban Outgoing to enable it, and you cannot dial out any number. Hide DTMF Configure the hide DTMF mode.
Push XML Server Configure the Push XML Server, when phone receives request, it will determine whether to display corresponding content on the phone which sent by the specified server or not. Enable Pre-Dial Disable this feature, user enter number will open audio channel automatically. Enable the feature, user enter the number without opening audio channel.
Alert-Info instruction to automatically answer the call after specific delay. Enable Intercom Mute Enable mute mode during the intercom call Enable Intercom Tone If the incoming call is intercom call, the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it, the phone auto answers the intercom call during a call.
Power lamp status when there is an incoming Ringing call, including off/on/slow flash/quick flash, default flash. Mute Power lamp status in mute mode, including off/on/slow flash/quick flash, off by default. The power lamp state, including off/on/slow Hold/Held flash/quick flash, is turned off by default when left/retained. Notification Popups Display Missed Call Popup No incoming call popup prompt after opening, no popup prompt when closing, open by default.
ILBC, Opus Audio Settings Handset Volume Set the Handset volume, the value must be 1~9 Default Ring Type Configure default ringtones. If no special ringtone is set for the phone number, the default ringtone will be used. Speakerphone Volume Set the hands-free volume to 1-9. Headset Ring Volume Set the volume of the earphone ringtone to 1~9. Headset Volume Set the volume of the headset to 1~9. Speakerphone Ring Volume Set the volume of hands-free ringtone to 1~9. G.723.1 Bit Rate 5.3kb/s or 6.
14.12 Phone settings >> MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling.
Secondary Time Server Set secondary time server address, when primary server is not reachable, the device will try to connect to secondary time server to get time synchronization.
Picture 134 - Tone settings on the web 14.16 Phone settings >> Advanced User can configure the advanced configuration settings in this page. Screen Configuration. Enable Energy Saving Backlight Time LCD Menu Password Settings. The password is 123 by default. Keyboard Lock Settings. Configure Greeting Words The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters. The default chars are ‘VOIP PHONE’. 14.
be copied to the contact edit boxes, press “Modify” button after finished editing. To delete one or multiple contacts, check on the checkbox in front of the contacts wished to be deleted and click the “Delete” button, or click the “Clear” button with selecting any contacts to clear the phonebook.
Access password (optional) Note! Refer to the LDAP technical documentation before creating the LDAP phonebook and phonebook server. http://www.fanvil.com/Uploads/Temp/download/20180920/5ba382eb399eb.pdf Web page preview Phone page supports preview of Internet phone directory and contacts After setting up the XML Voip directory or LDAP, Select [Phone book] >> [Cloud phone book] >> [Cloud phone book] to select the type. Click the set XML/LDAP to download the contact for browsing.
14.20 Phonebook >> Web Dial Use web pages for call, reply, and hang up operations. 14.21 Phonebook >> Advanced Users can export the local phone book in XML, CSV, and VCF format and save it on the local computer. Users can also import contacts into the phone book in XML, CSV, and VCF formats. Attention! If the user imports the same phone book repeatedly, the same contact will be ignored. If the name is the same but the number is different, the contact is created again.
The device provides 2 user-defined shortcuts that users can configure on a web page. Table 30 - Function Key configuration Parameters Description Memory Key BLF (New Call/BXFE /AXFER): It is used to prompt user the state of the subscribe extension, and it can also pick up the subscribed number, which help user monitor the state of subscribe extension (idle, ringing, a call). There are 3 types for one-touch BLF transfer method. p.s.
Settings, please refer to 12.23 Function Key Settings. 14.25 Function Key >> Softkey The User Settings mode and display style, display page.
Log/Clear/Missed/Dialed/Pause/Headset/Video/Audio/Remo te XML/DSS Key Trying End/Release/Headset/DSS Key Hold/Transfer/Conference/End/Answer/Forward/Mute/Next Waiting call/New call/Prev call/Reject/Release/Headset/Listen/ Video/Audio/DSS Key 14.26 Function Key >> Advanced One key transfer: for example, set the memory key 4370. Press the memory key when talking with 4374 to decide whether to call 4370 or transfer 4374 to 4370.
Picture 137 - Web Filter settings Picture 138 - Web Filter Table Adding and removing IP segments are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add. If the user wants to delete, select the initial IP of the network segment to be deleted from the drop-down menu, and then click [Delete] to take effect.
You can upload and delete uploaded certificates. Picture 139 - Certificate of settings 14.30 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates.
14.31 Security >> Firewall Picture 141 - Network firewall Settings The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. Using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, which can improve security. Firewall rule set is a simple firewall module. This feature supports two types of rules: input rules and output rules.
Src Port Range Filter port range Source address can be host address, network address, or Src Address all addresses 0.0.0.0; It can also be a network address similar to *.*.*.0, such as: 192.168.1.0. The destination address can be either the specific IP Dst Address address or the full address 0.0.0.0; It can also be a network address similar to *.*.*.0, such as: 192.168.1.0. Is the source address mask. When configured as Src Mask 255.255.255.255, it means that the host is specific. When set as 255.
14.32 Device Log >> Device Log You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem. See 13.6 Get log information.
15 Trouble Shooting When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to Fanvil technical support mailbox. 15.1 Get Device System Information Users can get information by pressing the [Menu] >> [Status] option in the phone.The following information will be provided: The network information Equipment information (model, software and hardware version), etc. 15.
webpage [System] >> [Tools], and you can capture the pictures of the main screen and the secondary screen (you can capture them in the interface with problems). Picture 144 - Screenshot 15.5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >> [Tools] and click [Start] in “Network Packets Capture” section.
Picture 145 - Web capture User may examine the packets with a packet analyzer or send it to Fanvil support mailbox. 15.6 Get Log Information Log information is helpful when encountering an exception problem.
requirements and check if device is well connected to power source. 2. If you saw “POST MODE” on the device screen, the device system image has been damaged. Please contact location technical support to help you restore the phone system. Device could not register to a 1. Please check if device is well connected to the network. The service provider network Ethernet cable should be connected to the [Network] port NOT the [PC] port.
