Picture 72 - Set BroadSoft server If a Fanvil phone needs to use the SCA function, enable it for the phone set. Specifically, log in to the webpage of the phone set, choose [Line] >> [SIP] >> [Advanced Settings], and select Enable SCA. If SCA is not enabled, the registered line is private line.
during a call. Picture 74 - Set Private Hold Function Key After each phone registered with the BroadSoft server is configured as above, the SCA function can be used. 2）LED Status To facilitate viewing the call status of a group, configure lines whose DSS Key is SCA. The following table describes the LEDs of lines in different states.
manager and the secretary will receive the call and ring. If the manager is busy, the manager can reject the call and the manager's phone set stops ringing but the secretary's phone set keeps ringing until the secretary rejects/answers the call or the call times out. Scenario 2: When this account receives an incoming call, if the secretary answers the call first and the manager is required to answer the call, the secretary can press the Public Hold key to hold this call and notify the manager.
To listen to a voice message, the user must first configure the voicemail number. After the voicemail number is configured, the user can retrieve the voicemail of the default line. When the phone is in the default standby state, The voicemail icon displays the number of unread voicemail messages.
10.9 SIP Hotspot SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing. SIP accounts can be expanded. Set a phone as a SIP hotspot and other phones (B and C) as SIP hotspot clients. When somebody calls phone A, phone A, B, and C all ring. When any phone answers the call, other phones stop ringing. The call can be answered by only one phone. When B or C initiates a call, the SIP number registered by phone A is the calling number.
Monitor Address Local port The address of broadcast, hotspot server and hotspot client must be same. Fill in the custom hotspot communication port.
As the hotspot server, the default extension number is 0. When the phone is used as the client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page. Call extension number: The hotspot server and the client can dial each other through the extension number. For example, extension 1 dials extension 0.
11 Phone Settings 11.1 11.1.1 Basic Settings Language The user can set the phone language through the phone interface and web interface. Phone interface ： After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [Settings] [Language&input] Settings, as shown in the figure.
Picture 82 - Language setting on Web page The function box on the right side of the web interface language setting box is “Synchronize language to phone”; if selected, the phone language will be synchronized with the webpage language. If it is not selected, it will not be synchronized. 11.1.2 Time & Date Users can set the phone time through the phone interface and web interface.
Picture 84 - Set time & date on webpage Table 12 - Time Settings Parameters Parameters Description Mode Auto/Manual Auto: Enable network time synchronization via SNTP protocol, default enabled. Manual: User can modify data manually.
12-Hour Clock Display the clock in 12-hour format Daylight Saving Time Enable or Disable the Daylight Saving Time 11.1.3 Screen The user can adjust the brightness of phone screen in LCD in two ways. Slide down the outgoing status bar page in standby mode. Slide down again to adjust phone brightness conveniently. Enter the [Settings] >> [Display], and then adjust the brightness. Picture 85 - Set screen parameters on phone 11.1.3.
Picture 86 - Phone screen saver 11.1.4 Ring When the device is in the default standby mode, Enter[ Settings] >> [Sound] >> [Tone] set promote tone The prompt tone contains Settings such as caller ring, notification ring, touch prompt tone, etc. 11.1.5 Voice Volume When the device is in the default standby mode, Enter [ Settings] >> [Sound] item till you find [Volume] item. The prompt tone contains Settings such as caller ring, notification ring, touch prompt tone, etc. 11.1.
11.2 11.2.1 Phone book Local contact Users can save contact information in the phone book and dial the contact's phone number directly in the phone book.The user can open the phone book by pressing the function menu button "contacts" in the default main interface. By default, the phone book is empty, and users can add manually or add contacts to the phone book from the call log (or cloud phone book). NOTICE! The device can save up to total 2000 contact records.
11.2.1.1 Add / Edit / Delete Contact Add a contact, click to enter the contact interface, select the first icon (contact icon, selected by default) and add the following contact information. Contact Name Tel. Number Mobile Number Other Number Line Ring Tone Contact Group Photo Picture 88 - Add New Contact User can edit a contact by pressing [Edit] button.
11.2.1.2 Add / Edit / Delete Group By default, the group list is empty. Users can create their own group, edit group names, add or remove contacts from the group, and delete groups. Add group. In the contact list interface, press the "group" icon to switch to the group list. Click add button again to enter the page of creating groups. Delete groups, under groups list. To edit the group, press edit. Picture 89 - Group List 11.2.
Picture 90 - Add Blacklist There are various ways to add number to the blacklist on web page, which can be added in the [Phone book] >> [Call list] >> [Restricted Incoming Calls]. Select any number in the phone book (both local and network) for configuration addition. Select any number in the call log for configuration addition. Picture 91 - Web Blacklist 11.2.3 Cloud Phone Book 11.2.3.
NOTICE! The cloud phonebook is ONLY temporarily downloaded to the device each time when it is opened on the device to ensure the user get the latest phonebook. However, the downloading may take a couple seconds depending on the network condition. Therefore, it is highly recommended for the users to save important contacts from cloud to local phonebook for saving download time. Open cloud phonebook list, press[Contacts] icon>> [Network PhoneBook] in phonebook screen.
Picture 93 - Browsing Contacts in Cloud Phone book 11.3 Call log The device can store up to 2000 call log records and user can open the call logs to check all incoming, outgoing, and missed call records by pressing [Missed call] icon. In the call logs screen, user may browse the call logs with up/down swipe. Each call log record is presented with ‘call type’ and ‘call party number / name’.
Picture 94 - Call Log Users can also filter the call records of specific call types to narrow down the scope of search records, and select a call record type by press the type icon. - Missed Call Log - Incoming Call Log - Outgoing Call Log - Forward Call Log Picture 95 - Filter call record types 11.4 Function Key Function key settings: There are 5 shortcut keys displayed on the screen in standby mode, each of which can be customized by DSSkey.
Picture 96 - DSS LCD Screen Configuration The DSS Key could be configured as followings, Memory Key Speed Dial/Intercom/BLF/Presence/Call Park/Call Forward (to someone) Line Key Event MWI/DND/Hold/Transfer/Phonebook/Redial/Pickup/Call Forward (to specified line)/Headset/ SMS/Release DTMF Action URL BLF List Key MCAST Paging MCAST Listening Action URL XML Browser Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Ke
11.5 Wi-Fi The device supports wireless Internet access and has built-in Wi-Fi without external devices. When the device is in the default standby mode, Pull down the menu, long press the [WLAN] icon,Enter [Wi-Fi] item. Enable the Wi-Fi to search the current wireless network automatically. Select to the available network, enter the user name and password to connect successfully.
Picture 97 - WIFI settings 11.6 11.6.1 Headset Bluetooth Headset The device supports Bluetooth applications and can be compatible with Bluetooth headsets with CSR 4.0 chips. There is no need to use a USB Bluetooth adapter. The phone has a built-in Bluetooth and Bluetooth antenna.
and it will automatically search for available devices. Select the device to pair and connect. Picture 98 - Bluetooth Settings Screen The use of Bluetooth headset can be divided into three types: call answering; Hang up; Bluetooth redial. call answering When the Bluetooth headset is connected to the phone, the incoming call can be answered by pressing the Bluetooth answer button. Hang up 1) When talking with Bluetooth headset, you can hang up the phone by pressing the button on Bluetooth headset.
11.7 11.7.1 Advanced Line Configurations Phone access [settings] >> [Account] >> [Line], select [Register Account] to configure the SIP line on the phone. Picture 99 - SIP address and account information For users who want to configure more options, user should use web management portal to modify or [More Register Settings] in accounts on the individual line to configure those options.
Picture 100 - Configure Advanced Line Options 11.7.2 Network Settings 11.7.2.1 Network Settings Phone access [Settings] >>[Advanced] >>[Network] >> [Ethernet], you can configure the SIP line on the phone. There are 2 connection mode options: DHCP, Static IP. Picture 101 - DHCP network mode When using DHCP mode, phone will get the IP address from DHCP server (router). Obtain DNS Server automatically: It is enabled as default.
Picture 102 - Static IP network mode When using Static IP mode, user must configure the IP address manually. IP Address：Phone IP address. Subnet Mask: sub mask of your LAN. IP Gateway：The gateway IP address. Phone could access the other network via it. Primary DNS ： Primary DNS address. The default is 8.8.8.8, Google DNS server address. Secondary DNS：Secondary DNS. When primary DNS is not available, it will work. 11.7.2.
IP address, hardware version and so on. Table 13 - QoS & VLAN Parameters Description LLDP setting Report Enable LLDP Interval LLDP requests interval time Learning apply the learned VLAN ID to the configuration QoS QoS Mode configure SIP DSCP and audio DSCP WAN VLAN WAN VLAN WAN port VLAN configuration LAN VLAN LAN VLAN LAN port VLAN configuration CDP CDP 11.7.2.
Picture 103 - The phone configures the web server type 11.7.3 Set The Secret Key When the device is in the default standby mode, Select [Settings]>> [ Advanced]>> [ Password] Click [ Password] to change password.
11.7.4 Maintenance Phone Webpage: Login and go to [System] >> [Auto provision]. Picture 105 - Page auto provision Settings LCD：Enter [ Settings] >> [Advanced] >> [Maintain] >> [Auto Provision]. Picture 106 - Phone auto provision settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069.
http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3816f8d5f0.pdfhttps://ww w.fanvil.com.cn/Support/download/cid/14.
the URL. Server Address Broadcast address. As default, it is 224.0.0.0. Server Port PnP port Transport Protocol PnP protocol, TCP or UDP. Update Interval PnP message interval. Static Provisioning Server Server Address Provisioning server address. Support both IP address and domain address. The configuration file name. If it is empty, phone will request the common file and device file which is named as its MAC Configuration File Name address. The file name could be a common name, $mac.cfg, $input.
11.7.5 Firmware Upgrade Web page： Login phone web page, go to [System] >> [Upgrade]. Picture 107 - Web page firmware upgrade LCD interface: go to [ Settings] >> [Advanced] >>[Maintain] >>[Upgrade] .
show a prompt upgrade message after Update Interval. Upgrade Server Address1 Set available upgrade server address. Upgrade Server Address2 Set available upgrade server address. Update Interval Set Update Interval. Firmware Information Current Software Version It will show Current Software Version. Server Firmware Version It will show Server Firmware Version.
Xxxxx Xxxxx After the interval of update cycle arrives, if the server has available files and versions, the phone will prompt as shown below. Click [view] to check the version information and upgrade. Picture 109 - Firmware upgrade 11.7.6 Factory Reset The phone is in default standby mode. Press [Settings] to find [Advanced]>> [Maintain]>> [ Phone Reset]. Press [reset] to clear all. When you select clear configuration file and clear all, the phone will restart automatically after clearing.
12 Web Configurations 12.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 12.
Clear Configurations Select the module in the configuration file to clear. SIP: account configuration. AUTOPROVISION: automatically upgrades the configuration TR069:TR069 related configuration MMI: MMI module, including authentication user information, web access protocol, etc. DSS Key: DSS Key configuration Clear Tables Select the local data table to be cleared, all selected by default. Reset Phone The phone data will be cleared, including configuration and database tables. 12.
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13 Network >> Basic This page allows users to configure network connection types and parameters. 13.1 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 111 - Service Port Settings Parameter Description Web Server Type Reboot to take effect after settings. Optionally, the web page login is HTTP/HTTPS. Web Logon Timeout Default as 15 minutes, the timeout will automatically exit the login page, need to login again.
13.2 Network >> Advanced Advanced network Settings are typically configured by the IT administrator to improve the quality of the phone service. For configuration, query the 10.7 advanced Settings. 13.3 Line >> SIP Configure the Line service configuration on this page. Table 18 - Line configuration on the web page Parameters Description Register Settings Line Status Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually.
Transport Protocol Set up the SIP transport line using TCP or UDP or TLS. Registration Expiration Set SIP expiration date. SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server. Proxy Server Port Enter the SIP proxy server port, default is 5060. Proxy User Enter the SIP proxy user. Proxy Password Enter the SIP proxy password. Backup Proxy Server Address Enter the IP or FQDN address of the backup proxy server.
Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Message Enable the device to subscribe a voice message waiting notification, if enabled, the device will receive notification from the server if there is voice message waiting on the server Voice Message Number Set the number for retrieving voice message Voice Message Subscribe Period Set the interval of voice message notification subscription Enable Hotline Enable hotline confi
considers proxy unavailable under multiple proxy scenarios. Codecs Settings Set the priority and availability of the codecs by adding or remove them from the list. Video Codecs Select video code to preview video. Advanced Settings Use Feature Code When this setting is enabled, the features in this section will not be handled by the device itself but by the server instead.
supported. Response Single Codec If setting enabled, the device will use single codec in response to an incoming call request BLF Server The registered server will receive the subscription package from ordinary application of BLF phone. Please enter the BLF server, if the sever does not support subscription package, the registered server and subscription server will be separated.
%hh hex code Use Quote in Display Name Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Enable GRUU Support Globally Routable User-Agent URI (GRUU) Sync Clock Time Time Sync with server Enable Inactive Hold With the post-call hold capture package enabled, you can see that in the INVITE package, SDP is inactive.
BLF Dialog Strict Match Whether to enable accurate matching of BLF sessions. PTime(ms) Set whether to bring ptime field, default no. SIP Global Settings Strict Branch Set up to strictly match the Branch field. Enable Group Set open group. Enable RFC4475 Set to enable RFC4475. Enable Strict UA Match Enable strict UA matching. Registration Failure Retry Time Set the registration failure retry time. Local SIP Port Modify the phone SIP port. Enable uaCSTA Set to enable the uaCSTA function. 13.
Blind Transfer on Onhook After the user enters the number, hang up the handle or turn off the hands-free function to transfer the current call to a third party. Attended Transfer on Onhook Hang up the handle or press the hands-free button to realize the function of attention -transfer, which can transfer the current call to a third party. Attended Transfer on Conference Onhook During a three-way call, hang up the handle and the remaining two parties remain on the call. Enable E.164 Please refer to e.
Note: Two different special characters are used. x -- Matches any single digit that is dialed. [ ] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits. Destination Set Destination address. This is for IP direct. Port Set the Signal port, and the default is 5060 for SIP. Alias Set the Alias. This is the text to be added, replaced or deleted. It is an optional item. Note: There are four types of aliases.
Picture 115 - Dial rules table (2) Example 3: Addition -- Two examples are shown. In the first case, it is assumed that 0 must be dialed before any 11 digit number beginning with 13. In the second case, it is assumed that 0 must be dialed before any 11 digit number beginning with 135, 136, 137, 138, or 139. Two different special characters are used. x -- Matches any single digit that is dialed. [] -- Specifies a range of numbers to be matched.
Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened. SIP Waiting Time Set the timeout of STUN binding before sending SIP messages Certification File TLS Certification File Upload or delete the TLS certification file used for encrypted SIP transmission. 13.8 Phone settings >> Features Configuration phone features.
Enable Silent Mode When enabled, the phone is muted, there is no ringing when calls, you can use the volume keys and mute key to unmute. Disable Mute for Ring When it is enabled, you can’t mute the phone Enable Default Line If enabled, user can assign default SIP line for dialing out rather than SIP1.
Push XML Server Configure the Push XML Server, when phone receives request, it will determine whether to display corresponding content on the phone which sent by the specified server or not. Enable Pre-Dial Disable this feature, user enter number will open audio channel automatically. Enable the feature, user enter the number without opening audio channel.
the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after specific delay. Enable Intercom Mute Enable mute mode during the intercom call Enable Intercom Tone If the incoming call is intercom call, the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it, the phone auto answers the intercom call during a call.
off, on is always red bright, the default is off. Power lamp status when there is an incoming Ringing call, including off/on/slow flash/quick flash, default flash. Power lamp status in mute mode, including Mute off/on/slow flash/quick flash, off by default. The power lamp state, including off/on/slow Hold/Held flash/quick flash, is turned off by default when left/retained.
ILBC,opus Video codec Video codec Select to enable video encoding:H264 Media Setting DTMF Payload Type Enter the DTMF payload type, the value must be 96~127. Headset Mic Gain Set the earphone's radio volume gain to fit different models of earphones. Opus playload type Set Opus load type, range 96~127. Set Opus sampling rate, including opus-nb (8KHz) OPUS Sample Rate and opus-wb (16KHz). ILBC Payload Type Set the ILBC Payload Type, the value must be 96~127.
13.10 Phone settings >> MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling.
primary server is not reachable, the device will try to connect to secondary time server to get time synchronization.
Picture 116 - Tone settings on the web 13.14 Phone settings >> Advanced User can configure the advanced configuration settings in this page. Screen Configuration. Enable Energy Saving Backlight Time Screen Saver LCD Menu Password Settings. The password is admin by default. Keyboard Lock Settings. Configure Greeting Words The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters. The default chars are ‘VOIP PHONE’.
To delete one or multiple contacts, check on the checkbox in front of the contacts wished to be deleted and click the “Delete” button, or click the “Clear” button with selecting any contacts to clear the phonebook. User can also add multiple contacts into a group by selecting the group in the dropdown options in front of “Add to Group” button at the bottom of the contact list, selecting contacts with checkbox and click “Add to Group” to add selected contacts into the group.
Note! Refer to the LDAP technical documentation before creating the LDAP phonebook and phonebook server. Web page preview Phone page supports preview of Internet phone directory and contacts After setting up the XML Voip directory or LDAP, Select [Phone book] >> [Cloud phone book] >> [Cloud phone book] to select the type. Click the set XML/LDAP to download the contact for browsing. Picture 117 - Web cloud phone book Settings 13.
13.18 Phonebook >> Web Dial Use web pages for call, reply, and hang up operations. 13.19 Phonebook >> Advanced Users can export the local phone book in XML, CSV, and VCF format and save it on the local computer. Users can also import contacts into the phone book in XML, CSV, and VCF formats. Attention! If the user imports the same phone book repeatedly, the same contact will be ignored. If the name is the same but the number is different, the contact is created again.
DSS Key home page: None/Page1/Page2/Page3/Page4 The device provides 112 user-defined shortcuts that users can configure on a web page. Table 27 - Function Key configuration Parameters Description Memory Key BLF (NEW CALL/BXFE /AXFER): It is used to prompt user the state of the subscribe extension, and it can also pick up the subscribed number, which help user monitor the state of subscribe extension (idle, ringing, a call). There are 3 types for one-touch BLF transfer method. p.s.
Table 28 - Softkey configuration Parameter Description Softkey Mode Softkey mode Disabled and More，Default is Disabled Softkey Style Softkey display style Softkey Exit on Left or Right Screen Redial/2aB/Delete/Exit/Call Back/Dial/Join/MWI/Local Call Dialer Contacts/Pickup/CallLog/Missed/Clear/ln/Dialed/Pause/Next line/Prev line/Headset/Audio/Video/Remote XML/DSS Key Conference Hold/Split/End/Release/Mute/DSS Key/Headset CallLog/Menu/Local Contacts/DND/Prev Account/Next Desktop Account/Blacklist/
13.23 Function Key >> Advanced Global key Settings The default configuration is empty, and the global memory key function can be configured. The configured memory key has a call path. If the global configuration is maintained, pressing the memory key again will maintain the call path. If the same configuration hung up, press the memory key again will hang up this road call.
Picture 119 - Web Filter settings Picture 120 - Web Filter Table Add and remove IP segments that are accessible; Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add. When deleting, select the initial IP of the network segment to be deleted from the drop-down menu, and then click [Delete] to take effect.
Picture 121 - Certificate of settings 13.27 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. Picture 122 - Device certificate setting 13.
Picture 123 - Network firewall Settings Through this page can set whether to enable the input, output firewall, at the same time can set the firewall input and output rules, using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, improve security. Firewall rule set is a simple firewall module. This feature supports two types of rules: input rules and output rules.
The destination address can be either the specific IP Dst Address address or the full address 0.0.0.0; It can also be a network address similar to *.*.*.0, such as: 192.168.1.0. Is the source address mask. When configured as Src Mask 255.255.255.255, it means that the host is specific. When set as 255.255.255.0, it means that a network segment is filtered. Is the destination address mask. When configured as Dst Mask 255.255.255.255, it means the specific host. When set as 255.255.255.
13.30 Security settings Picture 126 -Input and output settings Security settings parameter description basic settings Ringtone Duration Alarm bell duration Configure the remote response server address (including the remote Input & response server address and the alarm trigger server address). When the Tamper input port is triggered, a short message will be sent to the server, the Server message format is as follows: Address Alarm_Info:Description=i51;SIP User=;Mac=0c:38:3e:39:6a:b6;IP=172.16.7.
Ringtone Table 30 -Input and Output Parameters 93
14 Trouble Shooting When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to Fanvil technical support mailbox. 14.1 Get Device System Information Users can get information by pressing the [Menu] >> [Status] option in the phone.The following information will be provided: The network information Equipment information (model, software and hardware version), etc. 14.
Picture 127 - Screenshot 14.5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >> [Tools] and click [Start] in “Network Packets Capture” section. A pop-up message will be prompt to ask user to save the capture file.
14.6 Get Log Information Log information is helpful when encountering an exception problem. In order to get the log information of the phone, the user can log in the phone web page, open the page [Device log], click the [Start] button, follow the steps of the problem until the problem appears, and then click the [End] button, [Save] to local analysis or send the log to the technician to locate the problem.
information, if the IP displays “Negotiating…”, the device does not have an IP address. Please check if the network configurations is correct. 3. If network connection is fine, please check again your line configurations. If all configurations are correct, please kindly contact your service provider to get support, or follow the instructions in “13.5 Network Packet Capture” to get the network packet capture of registration process and send it to Fanvil support to analyze the issue.
