Orka One User Guide 1
Welcome 2
Thank you for choosing Orka One hearing aids to be your listening buddy and accompany you in your daily life. Please kindly read the user guide to ensure that you understand the device functionality in detail and get the best out of your hearing aids. For more information on features and benefits, please contact your hearing care professional, or visit our official website https://www.hiorka.com/. We wish you many years of listening pleasure.
Contents 4
List of Accessories 6 Your Hearing Aids 8 Instrument type Navigating the app Caring for Your Device 32 Care and maintenance Intended use Exchanging the accessories Components and names Troubleshooting 38 Taking Your First Orka Step 42 Left and right hearing aid markings Safety Information 50 Putting on the hearing aids Appendix 54 Using the Hearing Aids 12 Removing the hearing aids Product specifications Turning on/off Performance parameters Charging the hearing aids Power supply
List of Accessories 6
Charging case Domes Charging cable (1m) Wax guard Brush User guide USB-A power adapter 7
Your Hearing Aids 8
Instrument type Your hearing aid is a RIC (Receiver-in-Canal) model. The receiver is placed within the ear canal and connected to the instrument via a receiver tube. Each hearing aid has a built-in lithium-ion battery which is rechargeable and non-removable. Intended use Help people with air conduction hearing impairment compensate for hearing loss.
Components and names Hearing aid Receiver tube Microphone hole Dome Receiver Left/Right indicator Charging contacts 10
Hearing aid power indicator light Charging case Charging space Space for earpieces Reset button USB-C connection to external power supply Charging case power indicator light Left/Right indicator 11
Using the Hearing Aids 12
Left and right hearing aid markings There is a red or blue marking on the receiver.
Putting on the hearing aids Place the hearing aid behind your ear. 14 Hold the receiver tube at the bend closer to the earpiece. Insert the earpiece into your ear canal.
Twist it slightly until it sits well. Insert the earpiece carefully and not too deep into the ear. It is recommended to always clean the ear canal before putting on the hearing aids.
Removing the hearing aids Hold the receiver tube. Take the earpiece carefully out of the ear canal. Remove the hearing aid from behind the ear. In some extremely rare cases, the earpiece could remain in your ear canal when removing the hearing aid. If this happens, have the earpiece removed by a medical professional.
Turning on/off Turning on: Take the hearing aids out of the charging case, the hearing aids will turn on, and the hearing aid mode will be selected automatically. Turning off: Place the hearing aids in the charging case, close the charging case, and the hearing aids will be automatically turned off. Switching mode: Double tap on the back to switch between hearing aid and wireless mode.
Charging the hearing aids You will hear two beeps when the battery is low. This means that the hearing aids need to be charged as soon as possible. Each hearing aid has a built-in lithium-ion battery which is rechargeable and non-removable. Do not hold the RIC tubes to remove the hearing aids from the charging case. This can damage the tubes.
Please refer to the following instructions to charge your hearing aids: The two LED lights near the left and right charging space display the power of the two hearing aids respectively. Insert the left and right hearing aids into the corresponding left and right charging spaces. The hearing aid power indicator will light up for a few seconds. Close the charging case when charging your hearing aids. It takes about 2 hours to fully charge the hearing aids.
Open the charging case, the hearing aid power indicator lights will light up for a few seconds, and the color of the indicator lights will show the charging status of the hearing aids: Hearing aid power indicator light Charging state Orange Charging Green Fully charged Charging the charging case Three continuous LED lights on the outside of the charging case display the power of the charging case.
Connecting to the power supply Plug the USB-A end of the charging cable into the power adapter. Plug the USB-C end of the charging cable into the USB-C connection on the charging case. Plug the power adapter into a power outlet. The charging case power indicator light will light up throughout the charging process. The number of indicator lights that are on indicates the battery level. When all 3 lights are on, the device is fully charged.
Bluetooth 22
Pairing to a Bluetooth enabled device The Bluetooth connection will be maintained as long as the device remains "ON" and within a certain distance range. After your hearing aids have been paired to a device, they will automatically connect to the same device again when switched on. To connect your hearing aids to other Bluetooth devices, you have to disconnect or ignore the last paired device.
Phone calls When pairing and connecting the hearing aids to your phone, whether in hearing aid mode or wireless mode, you can answer calls from Bluetooth devices through your hearing aids. When receiving a call, a notification will be heard in the hearing aids. Accept the call by tapping either of the hearing aids twice or directly via your phone. You can end the call directly on your phone. It is recommended that you use your hearing aids to answer phone calls through Bluetooth connection.
App 26
Downloading the Orka Health app To download the Orka Health app from App Store Open the App Store on your iPhone. Enter Orka Health in the search bar and select the app. Tap Get to download the app for free. Tap Install. Enter your Apple ID password when prompted to complete the installation. To download the Orka Health app from Google Play Open the Google Play Store on your Android device. Enter Orka Health in the search bar and select the app. Tap Install to download the app for free.
Signing into the app Open Orka Health App. If you have an existing account, sign in and you will be directed to connect your device with Orka One. Otherwise, follow the steps below to sign up. You must create an account and log in to use certain features, like remote controlling. To create your Orka One new account, tap SIGN UP. Enter your email address to begin the sign-up process. Once you are done, tap the Next button. Enter a secure password of a combination of six numbers and letters.
Navigating the app Connect with customer service or schedule an appointment Battery level Denoise modes Upload your Hearing audiogram to aid volumn check your sliders hearing loss level Settings Slide to switch between hearing aid and wireless mode Dashboard 30 Menu
Audiogram upload Audiogram preset slider Audiogram Uploading 31
Caring for Your Device 32
Care and maintenance Routinely caring for your hearing aids and charging case contributes to enhancing your using experience and outstanding device performance. Please refer to the following specifications when cleaning, drying, and storing your Orka One hearing aids. For further information regarding product safety, see the chapter “Safety Information". Cleaning Wipe the hearing aids daily with a soft and dry tissue. Check the receiver and earpiece for earwax or moisture.
Drying Use conventional products to dry your hearing instruments. Consult your hearing care professional about recommended drying products and specific instructions on drying your hearing aids using the recommended tools. After exposing the hearing aids to dust or sweat, clean and dry the them immediately. Remove the hearing aids when bathing or swimming, and never immerse the hearing aids in water. Always make sure that the hearing aids and charging case are completely dry before charging.
Exchanging the accessories Exchanging domes Hold the receiver with one hand and the dome with the other. Gently pull off the dome to remove. Clean the receiver with a soft cloth. Hold the receiver with one hand and the dome with the other. Slide the dome over the receiver outlet. The receiver and the dome should fit perfectly together.
Exchanging the earwax guard Each of your hearing aids is equipped with a wax guard to protect the receiver from earwax damage. Please check the wax guard regularly and exchange it if being dirty or if sound quality deteriorates. The wax guard should be replaced every 2-3 months. Remove the dome. Insert the replacement tool's removal hook into the old wax guard. 36 Carefully pull and remove the earwax guard straight out of the speaker.
Insert the new wax guard on the other side of the tool into the top of the receiver. Press down the wax guard firmly, take out the replacement tool, and the wax guard is successfully replaced.
Troubleshooting 38
Problem Possible Cause(s) Solution(s) Hearing aids not functioning - Speaker/earpiece blocked - Battery fully discharged - Charge the hearing aids - Clean microphone hole - Reboot the hearing aids - The hearing aids not inserted correctly into the ear - Earwax in the ear canal Put on the hearing aids according to the instructions given in the user guide. For more information, see the chapter “Using the Hearing Aids”.
Problem Possible Cause(s) Solution(s) Hearing aids too loud Volume too high Decrease volume - Low battery Hearing aids not loud enough or - Volume too low distorted - Microphone hole/earpiece blocked - Charge hearing aids - Increase volume - Clean microphone hole/ earpiece Hearing aids playing two beeps Charge the hearing aids Low battery Hearing aid power indicator light Hearing aids not inserted not lighting up correctly into the charger 40 Charge the hearing aids as per the instructions in t
Problem Possible Cause(s) Solution(s) Charging case power indicator light not lighting up Charging case power too low Charge the charging case The phone call function not work- Hearing aids not paired to the ing phone Pair hearing aids to the phone If the problem persists, please contact your hearing care professional for additional assistance. For more information, please visit the website: https://support.hiorka.com.
Taking Your First Orka Step 42
The beginning of a new hearing journey Yes! It’s finally happening! That's the first thought that pops up in every user's mind when they get their hands on the brand new AI DeNoise hearing aids. Well, outstanding hearing aids may completely change your world. Everything automatically sounds better. Once the hearing sensation improves, the environment around you sounds vibrant, fun, and lively. All these feelings can be overwhelming. Hearing so many sounds clearly after a while may be too much to comprehend.
What to expect in the first few weeks The first days are always the hardest. As you get started with your Orka One hearing aids, you'll notice some changes in the sounds received in your ears. That's why we thought it would be best to let you know what to expect. Before using hearing aids, you may be hearing muffles or not able to distinctively pick up sounds, depending on the severity of your hearing loss. First, there are a lot of adjustments your brain and ears need to get accustomed to.
Why is it so loud? It's okay...it will get loud. Your hearing aids are bound to pick up sounds which you may have never heard before distinctively. Let's say, even though the sound of crunching crisps is not a new thing, it may sound louder. That's why we always advise our users to keep the volume low when wearing your hearing aids for the first time. As mentioned earlier, your brain will take some time before it gets adjusted to the new high-fidelity sounds. The adjustments won't happen overnight.
Learning your device inside out When your Orka hearing aids arrive, there will be the actual device and accessories. Accessories include the charging case, charging cable, wax guard, power adapter, etc. Everything in the package serves unique purposes. This is where the concept of learning your hearing aid comes into play. You have to learn how to correctly insert and remove the hearing aids, maintain and clean it to keep the device in excellent condition for long. There are several dos and don'ts.
Conversations are about to get better Say goodbye to the hassle of holding and maintaining conversations in noisy places. Once you start adjusting to the new sounds from your environments and getting accustomed to the Orka hearing aids, your ability to understand speech will significantly improve. The best part is, your speech understanding will only get better over time.
The final step After learning how to clean, maintain, and get fully adjusted to using your hearing aids in the house where it's less noisy, try wearing it in places with many background noises like restaurants. Use the settings to filter out the background noises to see if you can hold a conversation with the person right in front of you without getting distractions.
Main takeaways Remember: It takes training, patience, and time to adjust to your hearing aids fully. Carefully and thoroughly read the user guide before using your hearing aids. Keep the volume low when using the hearing aids for the first time. Cleaning and properly maintaining your hearing aids will make them last longer. Practice often with your family, friends, or the people around you. When training your hearing, start using hearings aids for a short time and increase the time length as you progress.
Safety Information 50
To avoid possible personal injury or property damage caused by electric shock, high temperature, fire, radiation, explosion, mechanical hazards, and improper use, please read and observe the following items before using this product: This hearing aids are customized according to a personal audiogram and can only be used by the person who owns it. If they are lent to another person, he/she may be at risk of getting hearing damage.
In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. If it happens, it is strongly recommended to see a physician for safe removal. To avoid pushing the dome towards the eardrum, never re-insert the speaker into the ear canal. Keep the wireless hearing aids at least 15 cm (6 inches) away from the active implant. If you experience any interferences, do not use the wireless hearing aids and contact the active implant manufacturer.
Do not wear your hearing aids when applying perfume, spray, gels, lotion, or cream. Never wash the microphone inlet. Doing so could cause the hearing aids to lose its special acoustic features. Protect your hearing aids and charging accessories from heat. Never use a microwave or other heating devices to dry your hearing aids or charging accessories due to the risk of fire or explosion. Do not place the charging accessories close to an induction cooking surface.
Appendix 54
Product specifications Product name Orka One Bluetooth Bluetooth 5.0 Battery specification Lithium-ion rechargeable battery Size Hearing aid: 30*30*9.6mm Charging case: 95*30*56mm Weight Hearing aid: 4.60g Charging case: 75.
Performance parameters Product name Orka One Output saturation (90 dB SPL input) Max: 120dB HFA: 110dB Full-on gain HFA: 44dB Reference test gain 32dB Frequency range 250-7772Hz Total harmonic distortion 2.2%: 500Hz 70dB 1.6%: 800Hz 70dB 0.
Power supply specifications Power adapter input voltage 100-240V 50/60Hz 0.2A Power adapter output voltage 5V/1A Charging case input voltage 5V/1A USB cable specifications USB 2.
Compliance information Declaration of conformity Orka hereby declares that this Orka One product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer.
Notice 2 Changes or modifications made to this device that are not directly approved by Orka may void the FCC authorization to operate this device. Notice 3 This equipment has been tested and found to comply with a Class B digital device's limits, and pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interferences in a residential installation.
Wireless radio transmission The following tables summarize the technical details of the wireless technology: Wireless functions and operating characteristics Antenna type Monopole antenna Operation frequency 2402-2480MHz Modulation GFSK, π/4DQPSK, 8DPSK(BT);GFSK(BLE) Radiated power <2.5mW Wireless functions and operating characteristics - Bluetooth 60 Range ≤10m Bluetooth mode 5.
Wireless security measures Secure wireless signals are assured through the device system design that includes: Individual MAC wireless for each unit is checked during each transmission. A built-in pairing table that specifies valid and legitimate pairing among units. A proprietary Orka communication protocol that checks the package numbers during each transmission. A Cyclic Redundancy Check (CRC) to check data validity and correct errors.
Operating, transport, and storage conditions Operating conditions Discharging Charging Temperature -10-50°C 0-40°C Relative humidity 5-93% 5-93% Risk of injury, fire, or explosion during shipment. Shipping hearing instruments needs to abide by local regulations. Please use this product within the specified temperature range. If the temperature is too high or too low, it may cause equipment failure. When the temperature is lower than 5°C, battery performance is limited.
During extended period of transport and storage, please observe the following conditions: Storage Transport Temperature (recommended) 10-25°C -20-60°C Temperature (maximum range) 10-40°C -20-60°C Relative humidity (recommended) 20-80% 5-90% Relative humidity (maximum range) 10-80% 5-90% Possible side effects Minor itchiness, redness, and irritation may occur as your ear becomes accustomed to having an object in it. If this or anything related may arise, please contact Orka.
Information of symbols It is important for users to pay attention to the relevant warning notices in the user guide. This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission. Keep dry Power supply with double isolation The Bluetooth® word mark and “Not for general waste”. When a logos are registered trademarks product is to be discarded, it must be owned by Bluetooth SIG, Inc.
Important notices Warning to hearing aid dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: (i) Visible congenital or traumatic deformity of the ear.
Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged. Additional notices A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions.
Manufactured by: Evoco Labs Co., Ltd., 58 Xiangke Road, Shanghai, China Information in this brochure is subject to change without notice. ©2020 Evoco Labs Co., Ltd., All rights reserved. Rev A 11/20 www.hiorka.
