User Guide
BETTER HEARING BEGINS NOW.
Welcome to Fio! We’re thrilled to help you hear more of everything you love again. into the full potential of your device. Thank you for choosing Fio.
Contents Quick start guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 What’s inside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Getting to know Fio . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Getting to know the Fio charger. . . . . . . . . . . . . . . . . 9 Charging Fio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Charger lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Wearing your new hearing aids . .
How to clean Fio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Wax stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Wax stop replacement . . . . . . . . . . . . . . . . . . . . . . . . .21 Wax stop removal . . . . . . . . . . . . . . . . . . . . . . . . . 22-23 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quick Start Guide Welcome to your new Lucid Fio and welcome to a whole new world of hearing! These devices are designed to help you hear better and allow you to interact with the world in ways you may not have done in many years. We wanted to give you a quick guide to getting started before getting into all the details contained herein… 6 1 Prepare Check your ears for any obstructions like ear wax and make sure your ears are dry.
3 Choose Choose your eartips. Your Fio comes with 4 eartip options– 2 sizes of vented tips and 2 sizes of standard closed tips. You’ll want to select your eartips depending on refer to page 14 for further details on choosing the right eartips. 4 Hear Better Select the program that works best for you, adjust the volume, and enjoy better hearing! Please see page 20 for further information on which of the four programs is right for you.
What’s inside Fio hearing aids ® Charging case Eartips (four pairs) 8 Cleaning tool Wax guards USB-C charging cable
Getting to know Fio Charging contacts Ear tips Hearing aid Microphone screen Pull string Hearing aids will remain turned on while out of the case.
Getting to know the Fio charging case Hearing aid charging pocket Lid Hearing aid ® Charging lights 10 Charging case USB-C port
Charging Fio 1 Charging case Plug the USB-C end of the charging cable into the port on the bottom of the charging case. Connect the other end of the charging cable to a power source. The charging case is fully charged when the lower four lights illuminate. (See page 12) 2 Place Fio in its case with pull string facing upward charging once placed inside the charging case. Hearing aids are fully charged when the left and right indicator lights illuminate.
Charger lights There are three sets of light indicators. The lower set of lights indicate the amount the charging case has charged. The left and right lights indicate the amount the hearing aids have charged.
Wearing your new hearing aids there can be feedback (whistling) if your hearing aids are not fully inserted. The adjustment period of wearing hearing aids takes time, but soon you’ll be hearing clearly. Begin by inserting your hearing aids into the case and make sure the volume is at the minimum setting. Then remove the hearing aids from the case and place in You may also want to try experimenting with the your hearing. Your new Fio hearing aids are set to the Mild hearing loss program to start.
Choosing the right ear tip Find yo tented vented eartips. The feel secure but not too tight. You may need to try all 1 Vented ear tips Vented tips are the most natural sounding since they let in ambient sound while also amplifying where needed. It allows for a full range sound but may not be the best for someone with more pronounced hearing loss. 2 Fully closed ear tips Closed tips are going to give you a more direct sound energy from the hearing aids to be clearer.
Replacing the ear tips 1 Gently pull on the tip 2 Align the new tip with the dome facing outward. 3 Press tip onto hearing aid until it is fully on the receiver and the wax may need to twist it using a back and forth motion. entrance to the dome tip.
How to insert your Fio hearing aids 1 Remove Fio from its storage case using the clear removal string attached to the hearing aids. ® 2 Gently push Fio hearing aid into the ear canal with the removal string facing down. 3 16 Fio should sit entirely in your ear canal with the removal string hanging out.
How to remove your Fio hearing aids 1 Grasp the hearing aid by the removal string. 2 Gently pull the hearing aid straight out of your ear. 3 Place the Fio hearing aids in the charging case.
Control through the app Download the Lucid Hearing App to take full control of your Fio hearing aids. The app allows you to adjust volume, programs, and view battery status while your hearing aids are in the charging case. Please note: Any changes through the app need to be made while the hearing aids are inside the charging case. When the hearing aids are in your ears you will not be able to make any changes.
Pairing Fio with the Lucid Hearing app Make sure your Fio charging case is charged and near your phone. The Lucid App will detect your Fio hearing aids and ask you to pair to it. 1 2 3 Start-Up Find Hearing Aids Click “Connect” to pair your aids. Connected! You can now use the app to make changes. Click next on the Welcome screen .
Programs Your Fio hearing aids come preset with four programs were developed with extensive research in conjunction with the University of Texas at Dallas to cover the majority of the population with mild-moderate hearing loss. 20 Mild The most common hearing loss for people with trouble understanding speech. Moderate For those with trouble understanding speech, providing a little more help than Mild. Bass Boost Moderate with a boost in low frequency sounds such as vowels.
Caring for your Fio hearing aids Taking good care of your Fio hearing aids will ensure long term performance and use. The most common issue is wax buildup and is the easiest to avoid. Check your wax guard regularly and make sure you wipe your hearing aids and ear tips. Please avoid: • Wax buildup • Submerging in water • Dropping from distances greater that three feet • Excessive heat for extended periods of time Important: Keep your hearing aids as clean as possible to maintain maximum performance.
How to clean Fio hearing aids Cleaning tool Wire loop Use wire loop to clean wax from tips Use brush to clean wax and Brush 22 Brush microphone openings
Wax stop Replacement wax stop Wax stop Wax stop replacement tool Removal end 23
Wax stop replacement Fio hearing aids have a wax stop in the tip to prevent wax from getting inside the device. You should check daily for any obstruction to the wax stop. If you see wax inside you can replace it by following the procedure outlined. 24 Warning: Improper replacement could result in the wax stop coming out of the receiver and being lodged in the ear canal.
Wax stop removal 1 Remove ear tip from the device. 2 Insert star-shaped removal end of tool into used wax stop. 3 Pull tool up to remove used wax stop.
Wax stop removal continued 4 Turn tool over to direct new wax stop towards tip.
Troubleshooting ISSUE No/Low sound output POSSIBLE CAUSE SOLUTIONS Low battery Recharge hearing aids Wax build up in the wax stop Volume set too low Use the app to increase the volume to a comfortable level Tip not inserted properly Re-insert the tip Hearing aid damaged Contact Lucid Hearing Customer service for assistance your hearing Contact your hearing health care professional for an exam.
ISSUE POSSIBLE CAUSE SOLUTIONS Tip not inserted properly Reinsert hearing aid tip Wax build-up in the ear canal Talk to your doctor or a hearing healthcare professional about how to best clean your ears Charger battery is depleted Make sure your charger is charged regularly Hearing aids inserted incorrectly in charger base Check for proper insertion Charger battery is depleted Make sure your charger is charged regularly Not in charger Place in charger Whistling/ Feedback Lucid Hearing device
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Warning to hearing care professionals Hearing care professionals should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care professional determines through inquiry, actual observation, or review or any other available information concerning the prospective user, that the prospective user has any of the following conditions: (i) (ii) (iii) (iv) (v) (vi) Visible congenital or traumatic deformity
Regulatory information: Please note that these devices are not designed to restore your normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions such as disease, wax blockage, or any physiological conditions you may have.
Federal law restrict the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of the waiver is not in your best interest and its use is strongly discouraged.
• Do not throw or drop your instruments. • Do not immerse hearing instruments in liquid or water. • Do not wear during bathing, showering, or swimming. • Store out of the reach of children and pets. • Do not expose instruments to excessive heat, such as a stove top, microwave, dashboard of a hot car, or hair dryer. • Do not expose the instruments to chemicals such as hair spray, insect repellent, perfume, or cosmetics. • Do not use the product with higher volume for a long period of time.
WARNING - Children with hearing loss Device is not for use by those 18 years of age or under. Please locate a hearing specialist in your area for help with the hearing loss of a minor. FCC statement This device complies with Part 15 of the FCC Rules.
CAUTION - Battery Safety Information Hearing Aid Batteries Are Dangerous If Swallowed Keep hearing aids out of the reach of children or anyone who may accidentally swallow them. Never put hearing aids in your mouth for any reason. Do not store in pill containers where they may be mistaken for medication and swallowed. Do not attempt to remove batteries from your device see your hearing care professional. Do not use any other rechargeable battery; Batteries of low quality may leak and cause bodily harm.
For questions, please go to engagehears.com or call 866-202-2527 We’re here to help. Lucid Hearing, LLC, 14301 FAA Blvd., Suite 105, Fort Worth, TX 76155 USA ©2021 Lucid Hearing, LLC. Fio and Connected by Lucid are registered trademarks of Lucid Hearing, LLC. All rights reserved.