MANAGERS USER’S GUIDE
Introduction Manager User Manual ESP Systems™ is a wireless network that seamlessly and instantly connects the guest with the servers, and the servers with the host, bar, kitchen, and managers. This is the first Guest Customized Service System™ on the market. ESP will change the face of your service model. Servers will take fewer steps, guests will be happier and tell their friends, and managers will now have real time performance data on their service model.
ESP Contact Information ESP Equipment Support Center FAQ’s: Frequently Asked Questions 1 1 3 Equipment Host Linc Use and Maintenance Host-Linc set up for the shift/day ESP Hub Use and Maintenance ESP Key Use ESP Key Ordering Procedures ESP Watch Use and Maintenance ESP Hub Charging ESP Watch Charging ESP Kitchen-Linc Use and Maintenance ESP Bar-Linc Use and Maintenance 4 4 5 5 5 5 6 7 8 8 Alerts and ESP’s Procedures and Responses Server/Host/Busser ESP’s Manager Alerts Host-Linc Setting up the Alerts fo
Definition of ESP: Extra Sensory Perception. The 6th sense, the ability to read peoples’ minds. ESP is the first Guest Customized Service System™. It streamlines the service model, through a series of Alerts that come. Training ESP - What is ESP E-Learning? ESP has designed a series of courses to train you and your associates prior to you ever having ESP installed in your building. This way you can be prepared! Here is how to access the ESP E-Learning Site. Log onto http://projects.getthinking.
Entering the Roster Input a picture of entering the roster here.
Charge Weekly for best battery life. Store extra Hubs in a charger as back up. CLEANING Wash frequently with soap and water. The hubs are waterproof. Be carefull not to scratch the lenses. ESP Key Insert a picture of the key Insert ordering procedures for the keys Insert Tips on storing the keys ESP Watch Insert a GOOD picture of the watch and outline the Columns and what the different functions are.
ESP Watch Chargers ESP Systems Manager User Manual 6
ESP KITCHEN-LINC TIPS ESP Systems Manager User Manual 7
Every FOH employee needs to know how to use the Kitchen-Linc. Use the Kitchen-Linc with EVERY table, to capture good data and build good habits. MAINTENANCE No on-going maintenance required. If it ever needs to be reset, unplug it for a minute and plug it back in. CLEANING Spray with hose or clean with water. No abrasives. Clean daily. ESP BAR – LINC TIPS Bartenders should use the Bar-Linc with EVERT order. This will capture good performance data and build good habits. .
Associate ESPs ESP I’VE BEEN SAT GUEST ESP DEFINITION You’ve been sat! Your Guest Needs You! DRINK READY/RUN ESPs you that your drinks are up. When the image is reversed (light on dark), your drinks have been run. FOOD READY/RUN ESPs you that your food is ready or has been run (if a reversed light on dark image shows). 911 86 BUDDY BUSSING RESPONSE Get to that table quickly and welcome them to the restaurant. Deliver the WOW Step.
ALERTS DEFINITION RESPONSE The manager is needed at the bar. Go to the bar to see what is needed. A table has been in bussing status for too long with out being bussed. Service Model is breaking down, you cannot seat tables. Identify what needs to change and coach the behavior. HOST ALERT The manager is needed at the Host Stand. Go to Host Standto talk to a guest, help with seating, or answer question. BUDDY ALERT Another manager needs help.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
