MANAGERS USER’S GUIDE
Introduction Manager User Manual ESP Systems™ is a wireless network that seamlessly and instantly connects the guest with the servers, and the servers with the host, bar, kitchen, and managers. This is the first Guest Customized Service System™ on the market. ESP will change the face of your service model. Servers will take fewer steps, guests will be happier and tell their friends, and managers will now have real time performance data on their service model.
Content Manager User Manual Introduction to ESP ESP Contact Information ESP Equipment Support Center FAQ’s: Frequently Asked Questions 4 4 4 Equipment Host Station Use and Maintenance ESP Hub Use and Maintenance ESP Watch Use and Maintenance ESP Hub Charging ESP Watch Charging ESP Kitchen/Bar Panel Use and Maintenance 5 5 7 8 9 10 Alerts and ESP’s Procedures and Responses Server/Host/Busser ESP’s Manager Alerts Page 3 11 14
INTRODUCTORY FAQ’S What is ESP? Definition of ESP: Extra Sensory Perception. The 6th sense, the ability to read peoples’ minds. ESP is the first Guest Customized Service System™. It streamlines the service model, through a series of Alerts that come. Training ESP - What is ESP E-Learning? ESP has designed a series of courses to train you and your associates prior to you ever having ESP installed in your building. This way you can be prepared! Here is how to access the ESP E-Learning Site.
Component Populate a Floor Plan ESP HUBLITE(ESP-GEN2-04) Page 5
ESP HUBLITE(ESP-GEN2-02) TIPS Page 6
Place on center or front edge of table for ease of Shooting the Hub. MAINTENANCE Charge Daily for best battery life. Store extra Hubs in a charger as back up. CLEANING Wash frequently with soap and water. The hubs are waterproof. Be careful not to scratch the lenses. ESP Watch (ESP-GEN2-01) MAINTENANCE Charge Daily for best battery life.
Store extra Hubs in a charger as back up. CLEANING Wash frequently with soap and water. The hubs are waterproof. Be careful not to scratch the lenses.
Page 9
No maintenance is required Page 10
ESP KITCHEN/BAR PANEL(ESP-GEN2-03) TIPS Every FOH employee needs to know how to use the Kitchen/Bar Panel. Use the Kitchen/Bar Link with EVERY table, to capture good data and build good habits. MAINTENANCE No on-going maintenance required.
ESP E-Learning: Watch Icons Page 12
Alerts: All of the above alerts will appear on the Server, Busser, Host and some Managers watch. You now have two tools to assist you in identifying holes in your service model.
FOH Managers can immediately re-position the team to address the situation. Hosts will be relied on to assist in reacting to these alerts. It’s critical that all associates respond appropriately to the ESPs they receive. Coach the associates in real time to change their traffic and behavior patterns to be more appropriate to the needs.
MANAGER ALERTS Page 15
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
