Ericsson W21 Fixed Wireless Terminal for WCDMA/HSDPA Mobile Networks User's Guide Software Release R11A
Ericsson W21 Fixed Wireless Terminal for WCDMA/HSDPA Mobile Networks User's Guide . Copyright © Ericsson AB 2007, 2008 – All Rights Reserved Disclaimer No part of this document may be reproduced in any form without the written permission of the copyright owner. The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson shall have no liability for any error or damage of any kind resulting from the use of this document.
Introduction Contents 1 Introduction 4 1.1 Structure of this Guide 4 1.2 Product Overview 5 1.2.1 Indicators 6 1.2.2 Connectors 7 2 Configuration and Management 8 2.1 Access and Login to the Web User Interface 8 2.1.1 Inactivity Timeout 9 2.2 Overview 10 2.2.1 Alarms 11 2.2.2 Network Information 11 2.3 Configuration Wizard 13 2.3.1 Internet Access 13 2.3.2 Wireless LAN Access 15 2.3.3 Wireless LAN Authentication 19 2.3.
Introduction 2 2.6.3 Radio Channel 37 2.6.4 Transit Power [dBm] 37 2.6.5 Data Rate 37 2.6.6 Scan for Wireless Networks 38 2.6.7 Network Name (SSID) 39 2.6.8 WLAN Security 39 2.6.9 Connected Devices 41 2.6.10 Whitelist 41 2.7 NAT 43 2.7.1 UPnP IGD 44 2.7.2 Application Level Gateways 44 2.7.3 Port Forwarding 45 2.8 File and Printer Sharing 48 2.8.1 How it Works 48 2.8.2 Host Name and Workgroup 49 2.8.3 File Sharing 49 2.8.4 Printer Sharing 51 2.
Introduction 3.2.1 Prepare the Wireless Client(s) 63 3.2.2 Install the Wireless LAN Interface 64 3.2.3 Configure Access to the Ericsson W21 64 3.3 Sharing Settings 64 3.3.1 Check Workgroup Settings 65 3.3.2 Access a Shared Storage Device 66 3.3.3 Set Up a Connection to a Shared Storage Device 66 3.3.4 Access a Shared Printer 67 4 Troubleshooting 70 4.1 Restart the Ericsson W21 70 4.2 Reset the Ericsson W21 to Factory Default Settings 70 4.3 LAN Connections 71 4.
Introduction 1 Introduction This chapter describes the structure of this guide and gives a brief product overview. 1.1 Structure of this Guide This User’s Guide contains information that is needed to configure and manage the Ericsson W21 Fixed Wireless Terminal (FWT). The following chapters are included: 4 • Chapter 1 – “Introduction” – provides information about this guide and gives a brief product overview.
Introduction 1.2 Product Overview The Ericsson W21 is an advanced small office and home router with wireless Internet access. The key benefits of the product are: • Wireless Broadband Services at Reliable High Speed The Ericsson W21 uses WCDMA/HSDPA radio access to provide highspeed data capabilities to the local network. • Advanced Networking The Ericsson W21 supports an advanced local network setup. It provides IP routing, Ethernet switching, DHCP service, and NAT.
Introduction 1.2.1 Indicators The Ericsson W21 is equipped with five status indicators located on the front panel of the unit. A general description of each indicator is provided in the following table (from top to bottom): Table 1 Front Panel Indicators Text Status Description Power Green Unlit Mains powered. Power is off. Mobile Network Green Red Flashing Unlit Connection to a UMTS network. Connection to a GSM network. Searching for a connection. No connection to the mobile network.
1.2.2 Connectors The connectors on the Ericsson W21 are positioned as shown in the following illustration: Figure 2 - Connectors' panel A description of each connector is provided in the table below: Table 2 Connectors Label Description 10-28 VDC Power input for connecting the provided power supply adapter. Reset Button used to restore the Ericsson W21 configuration to factory default settings.
Configuration and Management 2 Configuration and Management When the physical installation of the Ericsson W21 is finished (as described in the Quick Installation Guide), the internal Web User Interface (WUI) is available for configuration and status control. This chapter provides detailed information about configuration and management of the Ericsson W21 using the WUI. 2.
Configuration and Management The WUI is available in five languages; English, German, Spanish, French and Italian. Click on corresponding country flag to change to the preferred language. The preconfigured login “User name” and “Password” is both user. You are recommended to change the default password, see section 2.11 – Change Password. Type user in both the “User name” and “Password” fields and click the Log In button. After a successful login, the Overview page is displayed, see section 2.2 – Overview.
Configuration and Management 2.2 Overview The Overview page gives an overview of the settings on the Ericsson W21 as described below. Figure 6 - Overview page The Overview page provides the following functions: 10 • The left-hand menu (visible on all web pages) that includes configuration topics for additional configuration described one by one in the following sections.
Configuration and Management 2.2.1 Alarms The “ALARMS” section on the Overview page includes detected active error conditions. Events that generate an alarm are such that make it impossible to send or receive data, e.g. SIM card missing. If there are no alarms currently detected the text "No alarms detected" is displayed.
Configuration and Management The Internet information includes connection status and basic settings. Details about the following items are displayed: Table 4 - Network information (Internet) description Text/symbol Description The mobile network (UMTS or GSM) signal quality available at the Ericsson W21 location. This signal quality affects the performance of the unit. If two or more bars are green, the connection is usually acceptable.
Configuration and Management 2.3 Configuration Wizard The Configuration Wizard guides you step by step through the basic setup of the mobile network connection and optionally for the Wireless LAN access point. Note: Throughout the wizard web-pages, only enter details that you have received from your service provider and leave other fields empty. Click the Configuration Wizard… button on the Overview page to start the wizard. 2.3.
Configuration and Management Normally, you have to enter the PIN to activate the Ericsson W21 data services. In some cases however, authentication is not required and it is possible to use the services without entering any PIN. Type the PIN in the “PIN” field. Thereafter, you can select the “Remember my PIN” check box. This makes SIM authentication automatic and you will not have to enter the PIN in case of a system restart. Click Next to proceed. 2.3.1.
Configuration and Management 2.3.1.3 PPP User Authentication The PPP (Point-to-Point Protocol) Internet mode may require individual user authentication. Note: If you have not received any PPP Authentication details from your service provider, leave the fields empty and click Next . Figure 9 - Internet Access: PPP User Authentication page Type the authentication details you have received in the “PPP user name” and “PPP password” fields and select the appropriate “Authentication Protocol”.
Configuration and Management 2.3.2.1 Enable the Wireless LAN The Ericsson W21 is a WLAN Access Point (AP) for the local network providing wireless client(s) with Internet and LAN access. Figure 10 - Wireless LAN: WLAN Access Point page To enable connection of one or more wireless devices to the Ericsson W21, select the “Enable WLAN” check box. Click Next to proceed. Note: The WLAN interface will not be activated until the complete configuration details are entered.
Configuration and Management Figure 11- Configuration Wizard Confirmation page To confirm the settings and close the Configuration Wizard, click the Finish button. You can use the Previous button to go back to previous pages and check your settings and/or make changes. If you click the Cancel button, the Configuration Wizard closes and no changes are saved. 2.3.2.
Configuration and Management Select your country domain from the “Region” drop-down list. Click Next to proceed. 2.3.2.3 Channel Selection The maximum number of regulatory channels to use for wireless communication is 13. Available channels depend on which region that was selected in the previous step. You can select one of the available channels in the “Channel” drop-down list, or let the Ericsson W21 automatically select a channel (“Auto”).
Configuration and Management Figure 14 - Wireless LAN: Network Name (SSID) page The network name is case-sensitive (distinguish between uppercase and lowercase letters) and can be changed to any combination of numbers (0 – 9), letters (a – z), and hyphens (-) with a maximum length of 32 characters. If the SSID broadcast option is enabled, your local wireless device(s) will find the network name when scanning the air.
Configuration and Management Figure 15 - Wireless LAN: Authentication page Select one of the authentication methods from the “Authentication” dropdown list. The available options are as follows: • None; f you select “None” as authentication method no client configuration is needed but be aware of that the WLAN will now be open without any kind of security. • WEP (64 bit), WEP (128 bit); WEP (Wired Equivalent Privacy) is considered to be a low security option.
Configuration and Management 2.3.3.1 None If you select “None”, the last page of the wizard, where you can review and confirm your settings, is displayed: Figure 16 - Configuration Wizard Confirmation page To confirm the settings and close the Configuration Wizard, click the Finish button. You can use the Previous button to go back to previous pages and check your settings and/or make changes. If you click the Cancel button, the Configuration Wizard closes and no changes are saved. 2.3.3.
Configuration and Management Figure 17 – Wireless LAN: WEP (64 BIT) page Figure 18 – Wireless LAN: WEP (128 BIT) page Enter an encryption key in the “Encryption key:” field. Click Next to proceed. 2.3.3.3 WPA/WPA2 Passphrase WPA and WPA2 authentication and encryption require a passphrase. Each device on your wireless network has to be configured with the same passphrase as the Ericsson W21. The encryption master key is derived from the passphrase and the network name (SSID) of the device.
Configuration and Management A WPA or WPA2 passphrase is case sensitive and consists of between 8 and 63 optional characters. It is recommended that the passphrase contains at least 20 characters.
Configuration and Management Figure 21 - Wireless LAN: WPA/WPA2 Mixed page Type a unique passphrase in the “Passphrase” field. Note: Avoid using special characters (such as :, “ and ¤) when entering a passphrase. Click Next to proceed. 2.3.
Configuration and Management To confirm the settings and close the Configuration Wizard, click the Finish button. You can use the Previous button to go back to previous pages and check your settings and/or make changes. If you click the Cancel button, the Configuration Wizard closes and no changes are saved.
Configuration and Management 2.
Configuration and Management 2.4.1 Mobile Network Connection Details The Ericsson W21 connects to the UMTS (3G) network when it is available and uses the GSM/GPRS/EDGE (2G) network as fall-back. The following information is displayed regarding the connection to the mobile network: Table 6 - Mobile Network connection details Text/symbol Description The mobile network (UMTS or GSM) signal quality available at the Ericsson W21 location. This signal quality affects the performance of the unit.
Configuration and Management 2.4.2 Traffic Statistics The “TRAFFIC STATISTICS” section includes information about the following items: Table 7 - Traffic Statistics description Text Description Transmitted / Received The total size (and number) of transmitted/received data packets. Error The number of invalid data packets. Overruns The number of packets lost due to too many incoming data packets. Dropped The number of dropped data packets.
Configuration and Management Auto APN If enabled, the APN (Access Point Name) is automatically configured based on information on the SIM card. APN (3G) The 3G Access Point Name, which is a reference to the UMTS Internet access point on the service provider’s network. The APN usually has the format . APN (2G) The 2G Access Point Name, which is a reference to the GSM Internet access point on the service provider’s network. The APN usually has the format
Configuration and Management Type the PUK code in the “PUK” field and type a new PIN code in the “New PIN” and “Retype new PIN” fields. Click OK to save the settings. Note: 2.4.3.2 If ten attempts have been made with an incorrect PUK, the SIM card is permanently blocked, and a new SIM card is required.
Configuration and Management Figure 26 - Change PIN page Type the current and new PIN in the corresponding fields and click OK to save the settings. 2.4.4 Cellular Band Selection The “CELLULAR BAND SELECTION” section includes settings for manually selection of the frequency bands to use. Table 9 – Cellular band selection details Text Description Region The drop-down list includes Preferred Roaming List (PRL) regions. The PRL contains information regarding allowed systems (GSM/UMTS) and bands.
Configuration and Management 2.5 LAN The LAN (Local Area Network) page includes settings for the connection between the Ericsson W21 and other local devices, traffic statistics as well as status on the physical LAN ports. Figure 27 - LAN page 2.5.1 LAN IP Address The LAN IP address and subnet mask of the Ericsson W21 is used for connections to clients on the LAN/WLAN.
Configuration and Management Table 10 - LAN page description Text Description IP address The LAN IP address of the Ericsson W21. Subnet mask The subnet mask, which determines the range of IP addresses on the subnet. The LAN IP address and subnet mask can be changed, but before you do this, consider the following: • Make sure that the new address is not included in the DHCP server IP address range, displayed in the “DHCP Server” section. The default range is 192.168.1.2 – 192.168.1.100.
Configuration and Management Table 11 - DHCP Server configuration options Text Description Enable DHCP server Select this checkbox to enable the DHCP server. Note: If you already have a DHCP server on your network, you should disable this feature in the Ericsson W21. IP address range from: IP address range to: Lease Time [sec] The IP addresses that can be assigned to LAN/WLAN clients are collected from a predefined range of available IP addresses. The preconfigured range – from 92.168.1.2 to 192.168.
Configuration and Management Figure 28 - DHCP server leases 2.5.3 Traffic Statistics The following information is displayed in the “TRAFFIC STATISTICS” section on the LAN page: Table 12 - LAN Traffic Statistics description Text Description Transmitted The total size (and number) of transmitted data packets on the LAN. Received The total size (and number) of received data packets on the LAN. Note: 2.5.
Configuration and Management 2.6 Wireless LAN A Wireless LAN (WLAN) is a local network that communicates through wireless connections. The Ericsson W21 can be used as a WLAN Access Point (AP), connecting to wireless PCs according to the IEEE standard 802.11b/g, providing Internet and LAN access. The WLAN settings are displayed on the Wireless LAN web page. To ensure the security of your Wireless LAN, you are recommended to change the default settings for SSID and authentication.
Configuration and Management 2.6.2 Region Wireless devices are thoroughly regulated and the countries have slightly different regulations. Therefore, the geographical region where the Ericsson W21 is used must be stated to make sure the correct radio frequencies are used when transmitting data. Select the geographical region in which you reside from the “Region” dropdown list and click Apply to save the setting. 2.6.
Configuration and Management Select an appropriate data rate from the “Data rate” drop down list according to what is supported by the wireless clients that should connect. Click Apply to save the setting. 2.6.6 Scan for Wireless Networks If you want information about adjacent wireless networks, click the Scan for wireless networks button.
Configuration and Management 2.6.7 Network Name (SSID) All devices on the WLAN share a common network name or SSID (Service Set IDentifier). This name is required to establish connection between the Ericsson W21 and other wireless device(s) and to distinguish the wireless network from any other(s) that may be in use nearby. Only devices configured with the same network name (SSID) as the one set on the Ericsson W21 can obtain access to it.
Configuration and Management Which authentication and encryption method that should be used depends on what is supported by the connected wireless client(s). Note: Each wireless device must be configured to use exactly the same security mode and key/passphrase as the Ericsson W21 or they will not be able to connect. In the “Authentication method” list you select which type of authentication/ encryption you want to use for your WLAN.
Configuration and Management for sensitive corporate and government data transmission. WPA/WPA2 Mixed enables connection of both WPA and WPA2 clients. WPA and WPA2 authentication and encryption require a passphrase. A passphrase is a sequence of words or other text and is similar to a password in usage, but is generally longer for added security. Each device on your wireless network has to be configured with exactly the same passphrase as the Ericsson W21 in order to allow encrypted data transmission.
Configuration and Management 2.6.10.1 Add Client(s) to the Whitelist To add a client to the whitelist, you can either copy/paste a MAC address from the “CONNECTED DEVICES” list or type the client’s MAC address in the field below “WHITELIST” and click Add . The MAC address has the form of xx:xx:xx:xx:xx:xx, where x is a hexadecimal number (0-9 and/or letters a-f), for example 00:80:37:8c:10:46. The MAC address now appears in the list. Click Apply to save the settings.
Configuration and Management 2.7 NAT The Ericsson W21 includes a NAT (Network Address Translation) service. With this service several computers on a LAN/WLAN can share the same Internet connection using a single public IP address. Devices on the LAN/WLAN use dedicated private IP addresses, which cannot be used on the Internet.
Configuration and Management 2.7.1 UPnP IGD The Ericsson W21 supports the Universal Plug and Play (UPnP) Internet Gateway Device (IGD) standard. UPnP IGD is used to provide automatic port forwarding allowing communication between certain Internet applications and the local network. When UPnP IGD is enabled, programs ® like MSN Messenger and most network enabled games are allowed to pass the NAT service.
Configuration and Management 2.7.3 Port Forwarding Port forwarding is used to allow an external user to access a service residing on a server connected to the LAN (to cross the NAT border). It enables access to servers on the LAN from the Internet (e.g. Web server) and also enables applications to work from the LAN (e.g. games, voice and chat) to the Internet.
Configuration and Management Figure 33 - Add Port forwarding Instance page Select a “Protocol” from the drop-down list and type the appropriate values in “NAT Port”, “Server IP”, and “Server Port” fields and click Apply to save the settings. Below are some examples of common applications and corresponding Server Port they use for network access. The NAT port has often the same value as the Server value.
Configuration and Management Figure 34 - Port forwarding example 2.7.3.3 Edit Port Forwarding Rule To edit a port forwarding rule, click Edit next to the rule to edit. The Edit Port forwarding page is displayed: Figure 35 - Edit Port forwarding page Change one or more value(s) in the “Protocol”, “NAT Port”, “Server IP”, or “Server Port” field(s) and click Apply to save the settings. 2.7.3.4 Delete Port Forwarding Rule To delete a port forwarding rule, click Delete next to the rule to be deleted.
Configuration and Management 2.8 File and Printer Sharing The Ericsson W21 supports local network storage and printer sharing. It is possible to have two USB storage devices or one USB storage device and one USB printer connected to the Ericsson W21 at the same time. If an external hub is connected, the Ericsson W21 supports connection of up to two storage devices and one printer at the same time.
Configuration and Management device. The Ericsson W21 then makes the smb service use the new configuration, thereby sharing the USB device via the SMB/CIFS protocol. This process is totally automatic and there are no configuration parameters that can be set, other than renaming the shared resources. The Ericsson W21 uses a relatively low powered processor and is not designed to be a multi tasking platform.
Configuration and Management the local network (LAN/WLAN) and all local users have full access to the shared files. Note: Only the first partition of the storage device will be automatically mounted and shared through the smb service. The file system on a shared partition needs to be of a supported type; otherwise the automatic mounting of the device will not work. Currently the supported types are: • FAT; Microsoft legacy file system from MS-DOS with 8.
Configuration and Management 2.8.4 Printer Sharing The Ericsson W21 automatically creates a local UNIX printer that is shared over the LAN/WLAN using SMB/CIFS protocol. The smb service only performs protocol conversion between SMB/CIFS and the local printer. When a printer is connected to a USB port on the Ericsson W21, information about the device is displayed in the “SHARED PRINTER” section on the Sharing page.
Configuration and Management 2.9 System The System page includes system information and management functions, used to update and restore the Ericsson W21.
Configuration and Management 2.9.1 Basic System Information The table on top of the page includes basic system information about the Ericsson W21. The following information is displayed: Table 20 – Basic System Information 2.9.2 Text Description Product The product name. Product Id: The product identification. Serial number: The unique serial number of the unit. Boot loader: The ID and version of the boot loader software. Application software: The ID and version of the application software.
Configuration and Management Follow the instructions on the screen to select a location for the configuration file. Note: 2.9.2.2 Do not modify a configuration file. If you do, the file might be invalid and not accepted if you want to make a restore. All configuration changes should be made on the web pages. Restore from Backup File If you wish to revert to previous settings, you can perform a configuration restore from a previously stored backup file.
Configuration and Management Figure 39 - Restart Progress Message When the restart is completed you have make a new login to the WUI. Type http://192.168.1.1 in the Address (URL) field to display the User login page. 2.9.4 Software Update New Ericsson W21 software versions can be installed from a local file. First, make sure that the new software file is available on your PC. Then click Browse… in the “SOFTWARE UPDATE” section on the System page to locate the file.
Configuration and Management Figure 41 - Software update complete Click the Close window button to close the window. The following page is displayed Figure 42 - Software update complete page Click the Restart button to restart the Ericsson W21. 2.9.5 Factory Reset The Ericsson W21 configuration can be reset to its factory default settings from the System page. Note: If the WUI is not accessible, a reset to factory default settings can also be done using the Reset button on the unit. See section 4.
Configuration and Management Click OK to start the reset or Cancel to abort the reset and return to the System page. When a reset has been performed, the following confirmation window is displayed: Figure 43 - Factory Reset Confirmation Click OK to return to the System page.
Configuration and Management 2.10 Event Log On the Event Log page, a list of the events that has been sent to the Ericsson W21 log is displayed: Figure 44 - Event Log page Each row in the log list displays the time and date when an event was reported to the log, the type of the event, and a brief statement indicating its cause. Note: If the actual time is not available, the timestamp is set to “Jan 1 00:00:00” when the Ericsson W21 is restarted. This will change to actual time when available.
Configuration and Management memory and will be lost when rebooting the system or when power is disconnected. To view only a selection of the log events in the list, select a filter level from the “Display” list. Available log levels are “Alarms only” and “All”. The “Alarms only” log level corresponds to the Alarm indicator on the Ericsson W21 unit and the information in the “ALARMS” section on the Overview page. Click Refresh to update the list with new information.
Configuration and Management Type a new password in the “New Password” and “Retype New Password” fields. A password can include up to eight (8) characters (letters and/or numbers). Note: The password is case-sensitive (distinguish between uppercase and lowercase letters). Save the new password by clicking OK . 2.12 Logout To logout from the Ericsson W21 web pages, click Logout in the left-hand menu. When the logout is completed, the Login page is displayed.
PC Configuration 3 PC Configuration The connection to the Ericsson W21 may require specific PC configuration. This chapter includes instructions on how to configure Internet Protocol (IP) settings, establish wireless connection(s) with the Ericsson W21 and access a shared network printer. The descriptions include examples from Windows XP and 2000. If you use another operating system, please refer to the system documentation or online help. 3.
PC Configuration 4. Select Internet Protocol TCP/IP and ensure that the check box beside the text is selected. Click Properties . 5. In the Internet Protocol (TCP/IP) Properties window, select Obtain an IP address automatically and Obtain DNS server address automatically. 6. Click OK twice to confirm your changes and close the windows, and then close the Control Panel window. 3.1.1.2 Windows 2000 First, check for the IP protocol and, if necessary, install it: 1.
PC Configuration 10. In the Network and Dial-up Connections window, right-click the Local Area Connection icon, and then click Properties. 11. Select Internet Protocol TCP/IP and ensure that the check box beside the text is selected. Click Properties . 12. In the Internet Protocol (TCP/IP) Properties window, select Obtain an IP address automatically and Obtain DNS server address automatically. 13. Click OK twice to confirm your changes and close the windows, and then close the Control Panel window. 3.1.
PC Configuration 3.2.2 Install the Wireless LAN Interface Each PC on your Wireless LAN must be fitted with a Wireless LAN interface, such as a wireless network card. You also have to install the corresponding driver files for your particular Wireless LAN interface on your PC. The driver files and instructions on how to install them are provided together with the interface. 3.2.
PC Configuration In some cases, you have to make sure that your PC belongs to the same workgroup as the Ericsson W21. Follow the instructions in the next section to check the workgroup on your PC. 3.3.1 Check Workgroup Settings The following sections include instructions on how to check the workgroup settings on a PC using Windows XP or 2000. 3.3.1.1 Windows XP Follow the steps below to check the workgroup settings on a PC using Windows XP: 1.
PC Configuration 2. Double-click the System icon. The System Properties window is displayed. 3. On the Network Identification tab, click Properties . The Identification Changes window is displayed. 4. Make sure that Workgroup is selected in the Member of section and that the name of the workgroup is exactly the same as on the Ericsson W21 Sharing page. If not, select the Workgroup option and type the name in the field.
PC Configuration 1. In the Windows task bar, click the Start button, and then click My Computer. The My Computer window is displayed. 2. From the Tools menu, select Map Network Drive…. The My Network Drive window is displayed. 3. Select a drive that is not already used from the Drive drop-down menu. 4. In the Folder field, type \\\ or click the Browse... button to locate the device. You find the host name and share name on the Ericsson W21 Sharing page. 5. Click Finish .
PC Configuration The Ericsson W21 supports two protocols for printing: Samba and RAW. The protocol that is used may vary depending on printer and manufacturer. It also affects how to access the printer via the Ericsson W21. The following sections include instructions on how to access a shared printer from a PC using Windows XP or 2000. 3.3.4.
PC Configuration 3. Select Add a printer. The Add Printer Wizard appears. Click Next> to proceed. 4. In the Local or Network Printer window, select Local printer attached to this computer and click Next> . 5. In the Select a Printer Port window, check Create a new port and from the Type of port drop-down list select Standard TCP/IP Port. Click Next> . 6. The Add Standard TCP/IP Printer Port Wizard opens. Click Next> to proceed. 7.
Troubleshooting 4 Troubleshooting This chapter describes how to solve a number of issues that could occur during installation, configuration, and use of the Ericsson W21. More information is available at www.ericsson.com/fwt. Before you try any of the methods described in this chapter, make sure that the connected cables are securely inserted and that the Power indicator on the Ericsson W21 is green. If none of the suggested methods solve your problem, you are recommended to: 1.
Troubleshooting 2. Wait until the Power LED stops blinking which indicates that the reset is finished. Note: 4.3 A reset to factory default configuration cannot be undone. If you reset the Ericsson W21 to default configuration, all your previous configuration changes are replaced. If you have previously changed the user name and password, the User Login page will be displayed. You have to login to the web pages with the default user name and password (user in both fields).
Troubleshooting Indication/Symptom What to do Make sure you are using the correct login details. If the default password has been changed and you do not know the current password, use the Reset button to reset the Ericsson W21 to factory default configuration (see section 4.2). This will reset the login details to default values (“User name” user and “Password” user). 4.4 Internet Access Table 22 Internet access Indication/Symptom What to do Cannot access the Internet from any of my local devices.
Troubleshooting Indication/Symptom What to do The Internet connection is unacceptable slow or regularly dropping. On the Internet page, verify that the mobile network signal quality indicator displays at least two bars. If not, try to move the Ericsson W21 or attach an external antenna. On the Internet page, verify that the Connection is HSDPA or UMTS. If not, move the Ericsson W21 or attach an external antenna (indoor window or outdoor roof mounted).
Troubleshooting TCP Receive Window = 146000 Selective ACK:s = Yes Max Duplicate ACK:s = 2 RFC1323 TCP Window Scaling = Yes Note: 4.5 Windows Vista and recent versions of Linux kernels have automatic window scaling enabled by default and should not need any TCP tweaking. Wireless LAN Connection Table 23 Wireless LAN Indication/Symptom What to do Cannot access the local network from a wireless device. Check that the Wireless LAN indicator on front panel of the Ericsson W21 unit is lit.
Troubleshooting Indication/Symptom What to do the wireless client are the same. Note that the network name is case- sensitive. Verify that the operating system and Wireless LAN interface of the client supports the authentication and encryption method (WEP 64bit, WEP 128-bit, WPA, or WPA2) configured on the Ericsson W21. These settings are displayed on the Wireless LAN web page. If the security method is not supported, configure the Ericsson W21 to use another method.
Troubleshooting Indication/Symptom What to do network does not use the same radio channel as other wireless devices in the premises, for example security systems. The radio channel is displayed on the Wireless LAN page. To avoid interference, let the Ericsson W21 select a channel automatically (Auto) or manually change the radio channel currently used. 4.
• Make sure that the PC belongs to the same workgroup as the Ericsson W21. For instructions, see section 3.3.1 – Check Workgroup Settings. The Ericsson W21 workgroup is displayed on the Sharing web page. • If you have problems accessing a printer, make sure that the printer drivers are correctly installed on the PC.
Glossary Glossary 802.11b An IEEE standard for a wireless network that operates at 2.4 GHz with rates up to 11 Mbps. 802.11g An IEEE standard for a wireless network that operates at 2.4 GHz with rates up to 54 Mbps. 2G – Second Generation The second generation wireless communications technology, introducing digital voice encoding. Low speed data services are supported. 3G – Third Generation The third generation wireless communications technology.
Glossary network devices with a variety of information, such as IP addresses, required for their operation. DNS – Domain Name System (or Service) The distributed name/address mechanism used in the Internet. It comprises distributed online databases that contain mappings between human-readable names and IP addresses, and servers, which provide translation services to client applications.
Glossary serial number unique to every mobile device. The IMEI number is used by the mobile network to identify valid devices. IP – Internet Protocol A part of a suite of protocols that effectively defines the Internet as we know it. Specifies addressing and control information for routing data packets over networks. IP address The address of a host on the Internet, consisting of four numbers, each from 0 to 255, separated by periods, for example 192.168.1.1.
Glossary used to carry IP (and other protocol) data between the service provider and your computer. Private IP Address A private IP Address is typically assigned to a client on a LAN (Local Area Network) and is not used outside the LAN. Private IP addresses are typically used when multiple computers share the same Internet connection. Protocol A set of rules governing the transmission of data. In order for a data transmission to work, both ends of the connection have to follow the rules of the protocol.
Glossary TCP is responsible for dividing data up into packets for delivery and reassembling them at the destination. IP is responsible for delivering the packets from source to destination. When TCP and IP are bundled with higher-level applications such as HTTP, FTP, Telnet, and so on, TCP/IP refers to this whole suite of protocols. TFTP – Trivial File Transfer Protocol A TCP/IP protocol commonly used for software downloads. TKIP – Temporal Key Integrity Protocol A protocol used for WPA data encryption.
Glossary stronger data encryption method; TKIP. WPA data encryption is based on a WPA master key. The master key is derived from the passphrase and the network name (SSID) of the device. WPA2 – Wi-Fi Protected Access 2 An enhanced version of WPA. For data encryption, WPA2 uses AES instead of TKIP. WUI – Web User Interface In Ericsson W21 the WUI refers to a built-in web basaed configuration tool with wizard support.
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