Datasheet

ManualsBrandsEpson Manualscomputers & electronicsCP04OSSEH544

EPSON CoverPlus

Conditions

1. Definitions

In these conditions:

“Registration” is the process on the EPSON CoverPlus registration website by which, you

input the activation number as purchased by (or otherwise provided to) you and enter into a

contract with Epson for a particular Epson CoverPlus Service Product on these conditions.

The “Term” is the period beginning on the date the Product was purchased by the first end-

user of the Product and continuing for the number of years specified in the Description. It

does not run from the purchase of an EPSON CoverPlus pack or activation code, nor from the

end of the standard Commercial Warranty offered by Epson for the Product.

The “Product” is the individual EPSON printer, scanner or other hardware item, of the model

specified in the Description, whose serial number is given during Registration, or any

replacement product supplied by Epson as part of the Service.

The “Service” is the service as described in paragraph 3 to be provided during the Term by

Epson or its contractor.

The “Description” is the statement of key elements of the Service (including the Term and

the type of Service) to be provided under the particular EPSON CoverPlus Service Product

selected at Registration. The Description for the selected Product can be seen at

www.epson.eu/warranty.

“Epson” means Epson Europe B.V. of the Netherlands. The address for any correspondence

concerning EPSON CoverPlus is The Technical Services department, Epson Europe B.V. ,

Westside, London Road, Apsley, Hemel Hempstead, HP3 9TD, United Kingdom.

“EPSON” indicates the use of a registered trademark of Seiko Epson Corporation of Japan.

2. The Product for which CoverPlus Service is provided

During the Term, Epson or its contractor will provide the Service to you in connection with

the Product. Service will be provided only for the Product and not for any other product.

3. The Service provided

The key elements of the type and level of service which Epson will provide as the Service are

specified in the Description. More information about the type and level of service is

contained in Appendix 1. Subject to those specific key elements (which vary from one EPSON

CoverPlus Service Product to another) the Service is as described in these conditions.

Summary of content (5 pages)

PAGE 1
EPSON CoverPlus Conditions 1. Definitions In these conditions: “Registration” is the process on the EPSON CoverPlus registration website by which, you input the activation number as purchased by (or otherwise provided to) you and enter into a contract with Epson for a particular Epson CoverPlus Service Product on these conditions. The “Term” is the period beginning on the date the Product was purchased by the first enduser of the Product and continuing for the number of years specified in the Description.
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Where Service is provided this will involve, at Epson’s sole discretion, the adjustment, repair or replacement of the Product. Adjustments or Repairs will be made such that following the adjustment or repair the Product is providing satisfactory performance consistent with its age and usage. Replacement products may be refurbished units. If a replacement product is provided, the unexpired part of the Term is applied to the replacement product. 4.
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Services will not be provided if, in Epson’s opinion, the problem is due to: • • • • • • • • externally caused damage use outside specification (as defined by the product manufacturer, whose decision whether use is outside specification or not is final); accessories, parts or consumables which are not EPSON branded or Epson approved; modifications made to your product as originally supplied by Epson; drivers or other software supplied with the Product.
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appropriate insurance or contact Epson to discuss individually negotiated terms at a premium price. 9. CoverPlus is described in these conditions The terms of the agreement between you and Epson are fully set out in this document. No other terms, conditions or warranties apply to the agreement or are implied into it (except any terms implied by statute which cannot be excluded).
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Appendix 1 Additional information about the types of service as specified in the Description. Service Types Onsite An Engineer will visit the location of the Product and repair or swap (at Epson’s discretion) the Product depending on the severity or type of fault. If repair is not practical, and no swap machine is immediately available, a swap machine will be despatched within [x] working days. If on-site service is requested before 3.