XP-15000 User's Guide
Contents XP-15000 User's Guide.............................................................................................................................. 11 Product Basics .......................................................................................................................................... Using the Control Panel ..................................................................................................................... Control Panel Buttons and Lights .......................
Wi-Fi or Wired Networking........................................................................................................................ Network Security Recommendations ................................................................................................. Wi-Fi Infrastructure Mode Setup......................................................................................................... Selecting Wireless Network Settings from the Control Panel .......................................
Print Density Adjustments - Windows ....................................................................................... 68 Selecting Additional Layout and Print Options - Windows ............................................................. 69 Custom Color Correction Options - Windows............................................................................ 71 Image Options and Additional Settings - Windows....................................................................
Print Settings - Camera ............................................................................................................... 106 Photo Adjustments - Camera....................................................................................................... 107 Printing from a Camera Wirelessly ................................................................................................... 108 Printing on CDs/DVDs................................................................................
Cleaning the Paper Guide ................................................................................................................ 149 Cleaning and Transporting Your Product ............................................................................................. Cleaning Your Product ..................................................................................................................... Cleaning the Paper Rollers ......................................................................
Incorrect Margins on Printout....................................................................................................... Border Appears on Borderless Prints .......................................................................................... Incorrect Characters Print............................................................................................................ Incorrect Image Size or Position ....................................................................................
Notices ..................................................................................................................................................... 204 Important Safety Instructions............................................................................................................ 204 General Printer Safety Instructions.............................................................................................. 204 Ink Cartridge Safety Instructions.........................................
XP-15000 User's Guide Welcome to the XP-15000 User's Guide. For a printable PDF copy of this guide, click here.
Product Basics See these sections to learn about the basic features of your product.
Control Panel Buttons and Lights 1 The 2 The home button 3 The help button 4 The back button 5 The arrow buttons and the OK button 6 The 7 The power button and light reset button stop button Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions.
Icons Description Displays the Supply Status screen. Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be reduced. Press this icon to change the settings. Quiet Mode is disabled. Press this icon to change the settings. There is a problem with the indicated setting. Select the icon to resolve the problem. No Ethernet connection. An Ethernet connection is established. No Wi-Fi connection. A Wi-Fi network error has occurred or the product is searching for a connection.
• To move the cursor, select the left or right arrows. • To change the case of letters, select . • To delete the previous character, select . • To switch between letters or numbers and symbols, select • To enter a space, select . . Parent topic: Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2. Press the right arrow button to select Settings and press the OK button. You see a screen like this: 3.
1. Press the home button, if necessary. 2. Press the right arrow button to select Settings and press the OK button. You see a screen like this: 3. Press the down arrow button to select Basic Settings and press the OK button. 4. Press the OK button to select LCD Brightness. 5. Press the left or right arrow buttons to decrease or increase the brightness. 6. Press the up arrow button to select OK. 7. Press the OK button to exit.
Product Parts - Top 1 Rear paper feed slot 2 Paper support 3 Rear paper feed cover 4 Edge guides 5 CD/DVD tray Parent topic: Product Parts Locations 17
Product Parts - Front 1 Front cover 2 Output tray 3 Paper cassette 4 Edge guides 5 Legal paper guide Parent topic: Product Parts Locations 18
Product Parts - Inside 1 Printer cover 2 Ink cartridge holder 3 Control panel Parent topic: Product Parts Locations Product Parts - Back 19
1 AC inlet 2 Rear cover (duplexer) 3 LAN port 4 USB port Parent topic: Product Parts Locations Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. • Windows: Your printer software automatically checks for updates.
Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. 1. Press the home button, if necessary. 2. Press the right arrow button to select Settings and press the OK button. You see a screen like this: 3. Press the down arrow button to select Basic Settings and press the OK button. 4. Press the down arrow button to select Sleep Timer and press the OK button. 5.
You see a screen like this: 3. Press the down arrow button to select Basic Settings and press the OK button. 4. Press the down arrow button to select Power Off Timer and press the OK button. 5. Press the up and down arrow buttons to select a time period between 30minutes and 12h (12 hours), and press the OK button.
Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Press the home button, if necessary. 2. Press the right arrow button to select Settings and press the OK button. You see a screen like this: 3. Press the down arrow button to select Web Service Settings and press the OK button. 4. Press the OK button to select Epson Connect Services.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically. 1.
Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using Epson Remote Print With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.
Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint. See the link below to enable the messages, if necessary. 1. Load paper in your product. 2. Set up your product for wireless printing. See the link below. 3. Connect your Apple device to the same wireless network that your product is using. 4. Print from your device to your product. Note: For details, see the AirPrint page on the Apple website.
A separate browser window opens. 9. Enter your Google Account username and password and click Sign in, or, if you don't have an account, click Sign up for a new Google Account and follow the on-screen instructions. 10. Click Finish printer registration to complete setup and print a test page. Your product is now linked to your Google Account and can be accessed from any Chromebook, computer, Apple or Android device with Internet access. Visit Epson Support for Google Cloud Print (U.
6. Click Register on the confirmation screen. Your product's LCD screen displays a confirmation message. 7. Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page. Your product is now linked to your Google Account and can be accessed from any Chromebook, iPhone, or Android phone with Internet access. Visit Epson Support for Google Cloud Print (U.
1. Connect your Epson product to your wireless network. See the link below. 2. Connect your Amazon device to the same wireless network as your product. 3. Now you are ready to print. From your Amazon application, tap the print option and select your product to print whatever is on the screen. Note: If you see a message telling you that a plug-in is required, tap OK and tap Download.
Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play. Note: For details on the Mopria Print Service, click here (U.S) or click here (Canada). 1. Connect your Epson product to your wireless network. See the link below. 2.
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.
Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings.
7. Select the Enter Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, select the left or right arrows. • To change the case of letters, select . • To delete the previous character, select • To enter numbers and symbols, select • To enter a space, select . . . 8.
Parent topic: Wi-Fi Infrastructure Mode Setup Related references Status Icon Information Related tasks Entering Characters on the LCD Screen Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices.
Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Select Wi-Fi. You see a screen like this: 3. Select Wi-Fi Direct. 4. Select Start Setup. 5. Select Start Setup again. You see a screen like this: 6.
7. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Note: If you don't see the icon on the LCD screen, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again.
You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Push Button Setup (WPS). 5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.
You see a screen like this: 3. Select Network Settings > Network Status > Print Status Sheet > Print. 4. Press the OK button. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Changing or Updating Network Connections See these sections to change or update how your product connects to a network.
5. Follow the on-screen instructions to install the software. 6. When you see the Select Your Connection screen, select Wired network connection. 7. If you see a Select Setup Option screen, select Set up printer for the first time. 8. Continue following the rest of the on-screen instructions.
Related concepts Uninstall Your Product Software Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Select Wi-Fi. You see a screen like this: 3.
Loading Paper Before you print, load paper for the type of printing you will do.
3. Pull on the front cover to slide out the paper cassette. 4. Slide the edge guides outward.
5. Do one of the following: • Insert paper with the glossy or printable side facedown. • Insert up to 10 envelopes, printable side down and flap edge left, as shown. • For legal-size paper, slide the edge guides outward and lower the front edge guide.
Extend the legal-size paper guide until it clicks. Load paper with the glossy or printable side facedown. Do not push on paper that extends beyond the cassette. 6. Slide the edge guides against the paper, but not too tightly. Make sure the paper is under the arrow mark for your paper type.
Note: Make sure the paper fits under the tabs on the edge guides. 7. Keep the cassette flat as you slide it into your product. Note: Leave enough space in front of the product for the paper to be fully ejected. Do not remove or insert the paper cassette while the product is operating. 8. Select the size and type of paper you just loaded on the product LCD screen. The output tray extends automatically when you print.
• Load paper short edge first and printable side down. • Load paper of the same type and size in the paper cassette. • Make sure the paper is under the tabs on the edge guides. • For paper A4 and shorter, make sure it is not sticking out from the end of the cassette. • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time. • If print quality declines when printing multiple envelopes, try loading one envelope at a time.
2. Slide the edge guides outward. 3. Do one of the following: • Insert a sheet of paper, glossy or printable side up and short edge first in the center of the rear paper feed slot.
• Load envelopes printable side up and flap edge left. • Load one sheet of loose-leaf or other paper with holes facing as shown. 4. Slide the edge guides against the paper, but not too tightly.
5. If prompted by the product's LCD screen, select the size and type of the paper you loaded. The output tray extends automatically when you print. Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first, no matter which way your document faces. • Load letterhead or pre-printed paper top edge first. • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time.
You see a screen like this: 3. Select Printer Settings. 4. Select Paper Source Setting. Note: To turn off the automatic display of the paper settings selection screen after paper is loaded in the cassette, set the Paper Configuration setting to Off. If you do this, you will not be able to use AirPrint. 5. Select Paper Setup. 6. Select the paper source you want to change. 7. Select Paper Size. 8. Select the paper size you loaded. 9. Select Paper Type. 10. Select the paper type you loaded. 11.
2. Select Settings. 3. Select Guide Functions. You see this screen: 4. Select Paper Mismatch. 5. Press the OK button to change the Paper Mismatch setting to Off. Press it again to select On. 6. Select Close to exit. Parent topic: Loading Paper Paper Loading Capacity See the table here for the loading capacity of the paper cassette and rear paper feed.
Paper type Load up to this many sheets Paper Cassette Rear Paper Feed Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), A6 (4.1 × 5.8 inches [105 × 148 mm]) size: 200 sheets 50 sheets Legal (8.5 × 14 inches [216 × 356 mm]) and Folio (8.5 × 13 inches [216 × 330 mm]) size: 50 sheets 50 sheets 11 × 17 inches (279 × 432 mm), A3 (11.7 × 16.
Paper type Load up to this many sheets Epson Photo Quality Self-adhesive Sheets Paper Cassette Rear Paper Feed 1 sheet 1 sheet 10 envelopes 10 envelopes Epson Iron-on Cool Peel Transfer paper Epson Velvet Fine Art Paper Epson Premium Presentation Paper Matte Double-sided Envelopes Parent topic: Loading Paper Related references Double-sided Printing Capacity Double-sided Printing Capacity Paper type Size Auto Manual Plain paper Letter (8.5 × 11 inches [216 × 279 mm]) and A4 (8.3 × 11.
Paper type Size Auto Manual Epson Bright White Paper Letter (8.5 × 11 inches [216 × 279 mm]) 160 sheets (paper cassette) 20 sheets (rear paper feed) 40 sheets (rear paper feed) You cannot print double-sided on any other paper type. Parent topic: Loading Paper Related references Paper Loading Capacity Available Epson Papers You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales) or epson.com.jm (Caribbean sales).
Paper Type Size Part number Sheet count Epson Premium Photo Paper Glossy 4 × 6 inches (102 × 152 mm) S041727 100 5 × 7 inches (127 × 178 mm) S041464 20 16:9 wide (4 × 7.1 inches [102 × 181 mm]) S042109 20 8 × 10 inches (203 × 254 mm) S041465 20 Letter (8.5 × 11 inches [216 × 279 mm]) S042183 25 S041667 50 11 × 14 inches (279 × 356 mm) S041466 20 11 × 17 inches (279 × 432 mm) S041290 20 A3 (11.7 × 16.
Paper Type Size Part number Sheet count Epson Premium Photo Paper Semi-gloss 4 × 6 inches (102 × 152 mm) S041982 40 Letter (8.5 × 11 inches [216 × 279 mm]) S041331 20 13 × 19 inches (330 × 483 mm) S041327 20 Letter (8.5 × 11 inches [216 × 279 mm]) S041062 100 11 × 17 inches (279 × 432 mm) S041070 100 8 × 10 inches (203 × 254 mm) S041467 50 Letter (8.5 × 11 inches [216 × 279 mm]) S041257 50 S042180 100 Epson Premium Presentation Paper Matte Double-sided Letter (8.
• Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Ultra Premium Photo Paper Luster • Epson Presentation Paper Matte • Epson Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte Double-sided • Epson Velvet Fine Art Paper Borderless Paper Sizes • 3.5 × 5 inches (89 × 127 mm) • 4 × 6 inches (102 × 152 mm) • 16:9 wide (4 × 7.
Paper or Media Type Settings - Control Panel For this paper Select this Paper Type setting Plain paper Plain Paper Epson Bright White Paper Epson Iron-on Cool Peel Transfer paper Epson Photo Quality Self-adhesive Sheets Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Presentation Paper Matte Presentation Matte Epson Premium Photo Paper Semi-gloss Prem.
For this paper Select this paper Type or Media Type setting Epson Photo Paper Glossy Photo Paper Glossy Epson Presentation Paper Matte Presentation Paper Matte Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss Epson Ultra Premium Photo Paper Luster Ultra Premium Photo Paper Luster Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doublesided Epson Velvet Fine Art Paper Velvet Fine Art Paper Envelopes Envelope Pare
Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4.
5. Select the size of the paper you loaded as the Document Size setting. 6. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing. Note: You must select a compatible borderless paper type and size to print without borders. Check the borderless paper compatibility list for details. 7. Select the orientation of your document. Note: If you are printing an envelope, select Landscape. 8.
Related references Borderless Paper Type Compatibility Paper or Media Type Settings - Printer Software Related tasks Selecting Double-sided Printing Settings - Windows Printing Your Document or Photo - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Automatically selects the paper source based on the selected paper size. Cassette Selects the paper in cassette 1 as the paper source.
Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up and 4-Up Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options.
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab.
5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8. Click OK to return to the Main tab. 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing.
Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded.
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3.
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos.
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print. Some options may be pre-selected or unavailable, depending on other settings you have chosen.
High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page. Note: These settings are not saved with your document.
Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1. Click the Main or More Options tab.
2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1.
You see the maintenance options: 4. Click the Extended Settings button.
You see this window: 5. Select any of the extended settings to customize your print. 6. Click OK to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Show Progress Meter Displays the progress of print jobs as they are being printed.
Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
You see your application's Print window, such as this one: 2. Click OK or Print to start printing.
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To cancel printing, click Cancel. • To see print jobs waiting to print, click Print Queue. • To check ink status, click Consumables Status.
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1.
You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Software Update Settings. You see this window: 3. Do one of the following: • To change how often the software checks for updates, select a setting in the Check every menu. • To disable the automatic update feature, select the Never option. 4. Click OK to exit.
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store. You cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK. You return to the printing preferences window.
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout. 13. Click OK to save your settings. You see your application's Print window. 14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application.
You see the expanded printer settings window for your product: Note: The print window may look different, depending on your version of the Mac operating system and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Print Settings from the pop-up menu.
You see these settings: 9. Select the Paper Source you wish to print from. 10. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 11. Select the Color setting you want to use. 12. Select the Color Settings option you want to use. 13. Select the Print Quality setting you want to use. 14. Select Mirror Image to flip the printed image horizontally.
Related references Paper or Media Type Settings - Printer Software Related tasks Selecting Page Setup Settings - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print from paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette Selects the paper in cassette as the paper source. Rear Paper Feed Selects the paper in the rear feed slot as the paper source.
Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is required if color management is turned off. Parent topic: Selecting Basic Print Settings - Mac Print Quality Settings - Mac You can select any of the Print Quality settings to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen.
Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings from the print window. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select a paper size with a Borderless option.
Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the Mac OS version you are using. 1. Select one of the Two-sided Printing options.
2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing.
Two-sided Printing Options Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Adjustments Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.
ColorSync Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window. Parent topic: Managing Color - Mac Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2.
Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Quiet Mode Lessens noise during printing but may decrease print speed. Permit temporary black printing Allows you to print using black ink when color ink is expended.
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock.
You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click • To pause a print job, click the print job and click paused print job and click or Delete. or Hold. To resume a print job, click the or Resume. • To pause printing for all queued print jobs, click Pause or Pause Printer. • To display other printer information, click Settings or Supply Levels.
Printing from a Camera If you have a digital camera that supports PictBridge printing, you can print your photos directly from the camera to your product over a wireless network. Check your camera manual to see if it is compatible. Note: Epson cannot guarantee the compatibility of your camera. Some combinations of paper type, size, and layout may not be supported, depending on your camera and the product settings.
3. Select Camera Print Settings. 4. Select Print Settings. 5. Select the print settings you want to use. 6. When you are done, press back button.
7. Select Photo Adjustments. 8. Select the photo adjustments you want to use. 9. When you are done, press the home button to exit. After you select settings, you are ready to connect your camera and print your photos. Print Settings - Camera Photo Adjustments - Camera Parent topic: Printing from a Camera Print Settings - Camera Select these print settings options when printing photos from your camera.
Print settings Available options Description Fit Frame On Automatically crops the photo to fit into the selected photo layout Off Turns off automatic cropping Draft Provides lower quality for draft printing Standard Provides good quality for most prints Best Provides the highest quality for important prints Off Does not print the date on which the photo was taken On Prints the date on which the photo was taken Off Prints images without any exif information (shutter speed, f-ratio, and ISO
Photo Adjustments settings Available options Description Fix Red-Eye Off - Current Does not automatically fix the red-eye effect in photos On - Current Automatically fixes the red-eye effect in photos Off Turns off the filter setting Sepia Applies a sepia tone filter to the viewed or printed photo B&W Applies a black-and-white filter to the viewed or printed photo Various settings Adjust individual qualities in your photo Filter Brightness Contrast Sharpness Saturation Note: Fix Photo uses
3. Set up the camera's wireless network connection. See the documentation that came with your camera for details. Note: Connect the camera to the same network that your product uses. You can print a Network Status sheet to view your product's network settings. 4. Follow the instructions that came with your camera to select and print your photos. When you finish printing, turn off your camera and disconnect it from the network.
Printing on CDs/DVDs Follow the instructions in this section to print a design onto ink jet-printable CDs or DVDs to create a custom label. Loading a CD/DVD Removing a Printed CD/DVD Printing on CDs/DVDs from a Computer Loading a CD/DVD You can print on any compatible, ink jet-printable CDs or DVDs, including Blu-ray Discs. Caution: Do not insert the CD/DVD tray while the product is printing or performing other operations.
4. Pull on the front cover to slide out the paper cassette. 5. Remove the CD/DVD tray from beneath the cassette. 6. Slide the paper cassette back into your product.
7. Place a CD or DVD on the CD/DVD tray with the printable side faceup. Press on the center of the CD or DVD to make sure it is secure in the tray. Note: Be sure to fully seat the CD or DVD or it may fall out of the tray. 8. Raise the control panel all the way up.
9. Insert the tray into the slot above the output tray until the the product line up. marks on the tray and the marks on Note: You may feel resistance when inserting the tray. This is normal. 10. Select Installed on the product LCD screen. Caution: Do not turn off the product with a CD or DVD loaded in it. Always remove the disc first. Parent topic: Printing on CDs/DVDs Removing a Printed CD/DVD After your CD or DVD is printed, the tray extends automatically. 1.
2. Slide out the paper cassette and insert the CD/DVD tray into the storage slot beneath the cassette. 3. Slide the paper cassette back into your product. Caution: After printing, handle the CD or DVD carefully. You may need to wait up to 24 hours for the ink to dry fully before inserting it in a drive, depending on the type of disc you used. Keep printed discs away from moisture and direct sunlight.
Starting Epson Print CD - Windows You can use Epson Print CD to design your disc by importing photos, adding text, and creating special effects. 1. Select the Epson Print CD icon on your Windows Desktop. You see a screen like this: 2. Use the buttons on the left side of the screen to select a pre-designed template or add a background image, picture, text, or graphic elements. For more information, select the Help menu. 3. When you are finished creating your design, click Save and save your design file.
You see a screen like this: 2. Make sure your product is selected as the Printer setting. 3. To see how your design will look without printing on the disc, click Test Print and follow the instructions on the screen. 4. When you are ready to print on the disc, click the Print button on the screen. 5. Click Print. Note: If you need to adjust the print position or print quality, see the Epson Print CD Help utility for instructions.
1. Open the Epson Print CD program in the Applications > Epson Software > Print CD folder on your Mac. You see a screen like this: 2. Use the icons on the left side of the screen to add a background image, picture, text, or graphic elements. 3. When you are finished creating your design, make sure you save it.
You see a screen like this: 2. Make sure your product is selected as the Printer setting. 3. To see how your design will look without printing on the disc, select Test Print and follow the instructions on the screen. 4. When you are ready to print on the disc, click the Print button on the screen. Note: If you need to adjust the print position or print quality, see the Epson Print CD Help utility for instructions.
Replacing Ink Cartridges and Maintenance Boxes The maintenance box stores ink that gets flushed from the system during print head cleaning. When an ink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it. You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head.
You see a screen like this: Note: The displayed ink and maintenance box levels are approximate. 3. For more information, select Print Supply Status Sheet, press the OK button, and press the OK button again to select Print. 4. If you want to replace an ink cartridge, select Replace Ink Cartridge(s) and follow the on-screen instructions.
You see this window: 2. Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status.
3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences. You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK.
Related tasks Printing with Expended Color Cartridges - Windows Removing and Installing Ink Cartridges Replacing the Maintenance Box Checking Cartridge and Maintenance Box Status - Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.
You see this window: 3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update. • Replace or reinstall the ink cartridge or maintenance box as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status.
Related tasks Printing with Expended Color Cartridges - Mac Removing and Installing Ink Cartridges Replacing the Maintenance Box Purchase Epson Ink Cartridges and Maintenance Box You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales) or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Ink color Yellow Part number Standard-capacity High-capacity 312 312XL Parent topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out.
Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or the metal bar inside the product.
4. Remove the new ink cartridge from the package. 5. Remove the cap from the cartridge and save the cap so you can recap the ink cartridge before storing or disposing of it.
Caution: Do not remove any other labels or seals, or ink will leak. Do not touch the areas shown here. Doing so may prevent normal operation and printing. 6. Push in the blue tab until it clicks to unlock the ink cartridge you are replacing. Then lift the ink cartridge as shown to remove it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
7. Recap the used ink cartridge using the cap that came with it. You can also use the cap from your replacement cartridge package. Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. 8. Insert the ink cartridge into the ink cartridge holder at a slight angle as shown. Then press the ink cartridge down until it clicks into place.
9. After you replace all the cartridges that need replacing, close the printer cover and select Completed on the LCD screen. The product starts charging the ink. This takes a few minutes. When you see a completion message on the LCD screen, ink replacement is complete. Note: If you see an error screen telling you an ink cartridge is installed incorrectly, lift up the printer cover and press the ink cartridge down until it clicks into place. When you're finished, close the printer cover.
Note: To use this feature, Epson Status Monitor must be enabled. 1. Click Cancel or Cancel Print to cancel your print job. Note: If the message screen appears on another computer on a network, you may need to cancel the print job using the product control panel. 2. Load plain paper or an envelope in your product. 3. Access the print settings in your print application. 4. Click the Main tab and make sure Borderless is not selected. 5.
You see a screen like this: 6. Select On as the Permit temporary black printing setting. 7. Click OK. 8. Close the utility window. 9. Load plain paper or an envelope in your product. 10. Access the print settings in your print application. 11. Select Print Settings from the pop-up menu. 12. Select Plain Paper/Bright White Paper or Envelope as the paper type setting. 13. Select the Grayscale option as the color setting. 14. Click Print to print your document.
Conserving Low Black Ink with Windows The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document you are printing.
2. Remove the new maintenance box from its package. Caution: Do not touch the green chip on the maintenance box. 3. Open the printer cover. 4. Use a flat-head screwdriver to loosen the screw on the maintenance box cover as shown, then remove the cover. 5. Grasp the maintenance box as shown and pull it out of its holder.
Note: Do not tilt the used maintenance box or take it apart, and do not touch the areas shown here. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep the maintenance box out of the reach of children and do not drink the ink. 6. Place the used maintenance box in the plastic bag that came with the new maintenance box.
8. Insert the maintenance box cover into the tabs on the product as shown and tighten the screw to secure the cover. 9. Close the printer cover. 10. Select Done on the product LCD screen.
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.
Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing. 2. Make sure plain paper is loaded in the paper cassette. 3. Press the home button, if necessary. 4. Select Maintenance. You see a screen like this: 5. Select Print Head Nozzle Check.
6. Select Print. The nozzle pattern prints. 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 8. Do one of the following: • If there are no gaps, select O. • If there are gaps or the pattern is faint, select X and continue. 9. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.
Related concepts Print Head Cleaning Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing. 2. Load a few sheets of plain paper in the paper cassette. 3.
You see a window like this: 5. Click Print.
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Loading Paper in Cassette Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head.
Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing. 2.
You see a screen like this: 6. Select Start to clean the print head. When the cleaning cycle is finished, you see a message on the screen. Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print. 7. Select Check. 8. Select Print to print a nozzle check pattern and confirm that the print head is clean. If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 6 hours without printing or longer if printing.
3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Head Cleaning. You see a window like this: 5. Click Start to begin the cleaning cycle.
Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print. 6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print. 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again.
Removing and Installing Ink Cartridges Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing. 2. Load a few sheets of plain paper in the paper cassette. 3. Press the home button, if necessary. 4. Select Maintenance. You see a screen like this: 5. Select Print Head Alignment . 6.
8. Check the printed patterns on the alignment sheet and select the following on the LCD screen, depending on the alignment pattern you printed: • Vertical Alignment: For patterns 1 through 7, select the number representing the pattern with the least amount of separation or overlap. • Horizontal Alignment: Select the number representing the pattern with the least amount of separation or overlap. 9. Select Done.
3. Select Maintenance. You see a screen like this: 4. Scroll down and select Paper Guide Cleaning. 5. Follow the on-screen instructions to clean the paper guide. 6. Repeat these steps as necessary until the paper comes out clean.
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Paper Rollers Cleaning the Print Head Path Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the output tray, front cover, and rear paper feed cover when you are not using the product to protect it from dust.
4. Remove the paper cassette. 5. Place the product on its right side. Warning: Be careful not to trap your fingers under the product.
6. Use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to clean them completely. 7. Return the printer to its normal position. Caution: Do not leave the printer on its side for an extended period of time. Ink may leak. 8. Insert the paper cassette into your product. 9. Reconnect any disconnected cables, plug in the power cord, and turn on the product.
2. Unplug the power cable. 3. Disconnect any connected cables. 4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears. 1 Translucent film 2 Print head rail Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease on the rail.
6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture, then lightly wipe the ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage the product. 7. Use a new, dry cotton swab to dry the translucent film. 8. Repeat steps 6 and 7 as necessary to clean all ink smears. 9. When the translucent film is dry, close the printer cover. 10.
• Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing. • Do not carry the product by its control panel; this may damage the product. Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place. 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Remove all the paper. 5.
6. Secure the ink cartridge holder to the case with tape and the included protective material. Caution: Do not touch or place tape on the white flat cable or the metal bar inside the product; otherwise, you may damage your product.
7. Close the printer cover. 8. Pull on the front cover to slide out the paper cassette. 9. Slide the edge guards all the way to the center. 10. Slide in the paper cassette and close the output tray.
11. Slide in the paper support and close the rear paper feed cover. Then close the front cover and lower the control panel. 12. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product. If print quality has declined when you print again, clean and align the print head.
Solving Problems Check these sections for solutions to problems you may have using your product.
LCD screen message Condition/solution Cannot change the setting because Paper Configuration is disabled. The Paper Configuration setting must be enabled to use AirPrint. The printer's borderless printing ink pad is nearing the end of its service life. Please contact Epson support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select OK.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing.
6. Select Print Head Nozzle Check. You see a screen like this: 7. Select Print. The nozzle pattern prints. 8. Do one of the following, depending on the results of the product check: • If the page prints and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected settings. Check the other solutions in this manual or try uninstalling and reinstalling your printer software.
Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. 1. Press the home button, if necessary. 2. Select Settings. 3. Scroll down and select Restore Default Settings. You see a screen like this: 4.
Parent topic: Solving Problems Product Does Not Turn On or Off If you cannot turn the product on or off, try these solutions: • If you cannot turn on your product, make sure the power cord is securely connected and hold down the power button a little longer. • If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off your product, unplug the power cord, plug the power cord back in, then turn your product on and off again using the power button.
Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period.
• Verify that your router or access point is operating correctly by connecting to it from your computer or another device. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet.
• If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: uninstall your product software. 3. Initialize your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear lit on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.
• Check your wired LAN router or access point to see if the LED for the port to which your product is connected is on or flashing. If the link LED is off, try the following: • Make sure the Ethernet cable is securely connected to your product and to your router, access point, switch, or hub. • Try connecting your product to a different port or a different router, access point, switch, or hub. • Try connecting with a different Ethernet cable.
Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette or rear feed slot. • Be sure to insert the paper cassette all the way into your product. • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
3. Open the printer cover and remove any jammed paper inside. Caution: Do not touch the flat white cable or the metal bar inside your product.
4. Close the printer cover. 5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
4. Remove the paper cassette and carefully remove any jammed paper. 5. Load new paper in the cassette and make sure the paper is under the edge guides.
6. Keep the cassette flat as you insert it. 7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
2. Remove the rear cover from your product. Carefully remove any jammed paper from inside the product. 3. Remove any jammed paper from inside the rear cover. 4. Reattach the rear cover.
5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product Related tasks Cancelling Printing Using a Product Button Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size.
Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on. • Make sure any interface cables are connected securely at both ends. • If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • Make sure the printer status is not offline or pending. • Run a product check to see if a test page prints.
• Windows 7: Click and select Devices and Printers. Right-click your product name, select Printing Preferences, and select your product name again if necessary. • Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound. Right-click your product name, select Printing Preferences, and select your product name again if necessary. 2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5.
• Turn on any high speed settings in your product software. • Select a lower print quality setting. • Make sure the ink drying time has not been increased for double-sided printing. • Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress, and select the following settings: • Always Spool RAW Datatype • Page Rendering Mode • Print as Bitmap • Windows: Select Printer Properties, click the More Options tab and make sure the High Speed setting is enabled.
Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
Related tasks Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Mac Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software, if available.
Selecting Page Setup Settings - Mac Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: • Make sure you are printing on a compatible borderless paper type and size. Note: For custom paper sizes, make sure you select a supported borderless page width. • Windows: Make sure you selected the Borderless setting in your printer software. • Mac: Make sure you selected the Borderless checkbox or a paper size with a Borderless option in your printer software.
Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. • Make sure you selected the correct paper size on the control panel. • Make sure your paper is positioned correctly for feeding into the printer.
Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details.
Related references Paper or Media Type Settings - Printer Software Related tasks Selecting Additional Layout and Print Options - Windows Selecting Page Setup Settings - Mac Aligning the Print Head Using the Product Control Panel Removing and Installing Ink Cartridges Related topics Loading Paper Blurry or Smeared Printout If your printouts are blurry or smeared, try these solutions: • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.
Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper Loading Capacity Paper or Media Type Settings - Control Panel Related tasks Aligning the Print Head Using the Product Control Panel Cleaning the Print Head Path Removing and Installing Ink Cartridges Related topics Loading Paper Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product.
Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper or Media Type Settings - Printer Software Related tasks Aligning the Print Head Using the Product Control Panel Removing and Installing Ink Cartridges Related topics Loading Paper Incorrect Colors If your printouts have incorrect colors, try these solutions: • Make sure the paper type setting matches the paper you loaded.
Related tasks Removing and Installing Ink Cartridges Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Additional Layout and Print Options - Windows Managing Color - Mac Solving CD/DVD Problems Check these sections if you have problems printing on a CD/DVD with your product.
Related tasks Printing Your CD/DVD Design - Windows Printing Your CD/DVD Design - Mac Ink Smears on CD/DVD If you notice smeared ink on your disc, try these solutions: • Make sure you are printing on ink jet-printable CDs or DVDs and that the surface of the disc is dry. • Handle printed discs carefully and let them dry for 24 hours before inserting them in a drive. • Adjust the print quality using the Epson Print CD software. See the Epson Print CD help utility for details.
1. Turn off the product. 2. Disconnect any interface cables. 3. Do one of the following: • Windows 10: Click and select (Settings) > Apps > Apps & features. Select the program you want to uninstall and select Uninstall. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download. 4. Run the file you downloaded. 5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software.
• Canada: (905) 709-2567, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales) or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller.
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Mac System Requirements To use your product and its software, your Mac should use one of these operating systems: • macOS 10.13.x • macOS 10.12.x • OS X 10.11.x • OS X 10.10.x • OS X 10.9.x • OS X 10.8.x • OS X 10.7.x • OS X 10.6.8 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads.
Single-sheets Size A4 (8.3 × 11.7 inches [210 × 297 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 13 × 19 inches (330 × 483 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) 11 × 17 inches (279 × 432 mm) 11 × 14 inches (279 × 356 mm) Folio (8.5 × 13 inches [216 × 330 mm]) 8 × 10 inches (203 × 254 mm) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) 5 × 7 inches (127 × 178 mm) 16:9 wide (4 × 7.
Single sheets 1 Top/bottom margins: 0.12 inch (3 mm) 2 Reduced print quality area/top: 1.61 inches (41 mm) 3 Reduced print quality area/bottom: 1.46 inches (37 mm) Borderless 1 Reduced print quality area/top: 1.73 inches (44 mm) 2 Reduced print quality area/bottom: 1.
Envelopes 1 Left/right margins: 0.12 inch (3 mm) 2 Top/bottom: 0.20 inch (5 mm) 3 Reduced print quality area/right: 0.71 inch (18 mm) 4 Reduced print quality area/left: 1.
1 Minimum inner margin: 0.71 inch (18 mm) 2 Maximum outer margin: 4.72 inch (120 mm) Parent topic: Technical Specifications Ink Cartridge Specifications Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridges included with the printer are designed for printer setup and not for resale.
Width Stored: 18.7 inches (476 mm) Printing: 18.7 inches (476 mm) Depth Stored: 14.5 inches (369 mm) Printing: 30.9 inches (785 mm) Weight 18.7 lb (8.5 kg) (without ink cartridges, power cord, or CD/DVD tray) Parent topic: Technical Specifications Electrical Specifications Input voltage range 100 to 120 V Rated frequency range 50 to 60 Hz Rated current 0.6 A Power consumption Printing: Approximately 24 W (ISO/IEC24712) Ready mode: Approximately 5.7 W Sleep mode: Approximately 0.
Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Parent topic: Technical Specifications Network Interface Specifications Note: Wireless LAN standard complies with either IEEE 802.11 b/g or IEEE 802.11 b/g/n, depending on purchase location. Wi-Fi Standard IEEE 802.11 b/g/n Security WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WEP (64/128 bit) Frequency band 2.
Connector RJ-45 Security SSL/TLS: HTTPS Server/Client, IPPS Parent topic: Technical Specifications Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B This equipment contains the following wireless module: • Manufacturer: Askey Computer Corporation. • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules.
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions.
• Place the printer on a flat, stable surface that extends beyond its base in all directions. It will not operate properly if it is tilted or at an angle. • Leave enough space in front of the printer for the paper to be fully ejected. • Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust. • Do not place the printer near a radiator or heating vent or in direct sunlight. • Leave enough room around the printer for sufficient ventilation.
Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. • Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water. • Do not put your hand inside the product or touch any cartridges during printing.
Wireless Connection Safety Instructions Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. WARNING The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment.
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this Agreement. 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc.
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. In some instances, the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. The arbitrator's award is binding and may be entered as a judgment in any court of competent jurisdiction. You may choose to engage in arbitration hearings by telephone.
1.7 Opt-out.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.
