Service manual
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EXTRA CARE
SM
HOME SERVICE
Epson offers its projector customers Extra Care Home Service, which runs concurrently with
the basic warranty, based on the terms and conditions described in your Limited Warranty.
IT’S LIKE HAVING A TECHNICAL EXPERT WITH
YOU AT HOME.
IT COULD HAPPEN.
You could have a problem with your projector at a critical moment, and we know how important
it is to be able to watch the big game or a special movie. Extra Care Home Service provides you
with the support you need.
WE AIM TO PLEASE.
We’re committed to customer satisfaction. Our Extra Care Home Service offers a level of
support that’s easy, fast, and free.
SECURITY WHEN YOU NEED IT.
Our program has been specifically designed to cover our projectors in the unlikely event of a
failure. Because of this feature, you don’t have to wait for your unit to be repaired. Instead, we’ll
ship you a replacement unit anywhere in the United States, Canada, or Puerto Rico (U.S.
possessions excluded). When the replacement unit arrives, simply return the original unit to us
within five days, using the pre-paid airway bill and packaging we provide—and you’re ready
to go!
Note: In most cases, the replacement unit is an Epson-refurbished unit. If it is important to
receive your original unit back, please use the basic carry-in service instead of Home Service.
IT’S EASY.
Wherever you are, we’re just a phone call away. To use the EPSON
®
PrivateLine
®
support
service, call (800) 637-7661. This service is available for the duration of your warranty period.
You may also speak with a projector support specialist by dialing (562) 276-4394 (U.S.) or
(905) 709-3839 (Canada). Support hours are 6
AM to 8 PM, Pacific Time, Monday through Friday
and 7
AM to 4 PM, Pacific Time, Saturday.* You’ll speak to one of our technical support
representatives to see if you need a replacement unit to get up and running again.
IT’S FAST.
Epson will ship the replacement unit promptly, typically via 2 business day delivery for most
locations. Shipments to more remote locations may be shipped for later delivery.
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