DECT Comfort call User Guide DW Series Instruction manual
Contents “User Guide” Contents “User Guide” Important safety information ....................................................................... 2 Scope of delivery and overview of the DW series ...................................... 4 Base stations with components ................................................................... 4 Headsets with components .......................................................................... 5 Product overview of the headsets ........................................
Important safety information Important safety information 왘 Please read this instruction manual carefully and completely before using the product. 왘 Always include this instruction manual when passing the product on to third parties. 왘 Do not use an obviously defective product. Preventing damage to health and accidents 왘 Do not listen at high volume levels for long periods of time to prevent hearing damage. 왘 Always maintain a distance of at least 3.
Important safety information Safety instructions for Lithium-Polymer rechargeable batteries In extreme cases, abuse or misuse of rechargeable batteries can lead to: WARNING • explosion, • fire development, • heat generation or • smoke/gas development. Switch rechargeable battery-powered products off after use. Do not heat above 70°C/158°F, e.g. do not expose to sunlight or throw into a fire. Only charge rechargeable batteries at ambient temperatures between 10°C/50°F and 40°C/104°F.
Scope of delivery and overview of the DW series Scope of delivery and overview of the DW series The DW series allows you to combine base stations (BS) and headsets (HS) to meet your needs. The listed headsets and base stations are compatible with each other. The DW series base stations marked with ML in their name are optimized for Microsoft Skype for Business. The scope of delivery includes – depending on the product purchased – a base station and/or a headset with corresponding components.
Scope of delivery and overview of the DW series Headsets with components DW Office – HS monaural, with different wearing styles DW Pro1 – HS monaural, with headband DW Pro2 – HS binaural, with headband DW Office – HS S M L DW Pro1 – HS Quick Guide DW Pro2 – HS DW Series - User Guide | 5
Product overview of the headsets Product overview of the headsets Overview of the DW Office – HS headset 6 7 8 5 1 4 3 2 1 Microphone 5 Audio button 2 Name plate 6 Ear piece 3 Headset LED 7 Battery compartment 4 Link button 8 Charging contacts C B 9 A Headband Ear hook adapter 9 Charging contacts B Ear hook 0 Headset holder C Ear bud in size: S, M, L A Ear pad 6 | DW Series - User Guide 0
Product overview of the headsets Overview of the DW Pro1/Pro2 – HS headsets 5 5 DW Pro1 – HS 3 DW Pro2 – HS 4 4 3 2 1 2 1 0 6 7 8 9 1 Windshield 6 Name plate 2 Microphone 7 Headset LED 3 Battery compartment 8 Link button 4 Ear pad 9 Audio button 5 Headband 0 Charging contacts DW Series - User Guide | 7
Product overview of the headsets Overview of the buttons Overview of the buttons of the base station DW BS DW BS ML DW BS USB DW BS USB ML Action DW BS Phone Functions Page 왘 Press the Phone button Selects the Phone mode 왘 Press the PC button 23 Establishes/disconnects the link between headset and base station 17 Accepts/ends a call 23 Selects the PC mode 25 Establishes/disconnects the link between headset and base station 17 Accepts/ends a call 25 Overview of the buttons of the headset
Product overview of the headsets Overview of the LEDs Overview of the LEDs of the base station The LED icons of the PC button and the Phone button are dependent on the base station variant.
Product overview of the headsets Overview of the LEDs of the headset DW Office – HS DW Pro1/Pro2 – HS Headset LED Meaning lights up blue Headset is being charged in the base station flashes blue slowly Active link to base station flashes 3 time red Rechargeable battery is almost flat is off Standby mode or headset is switched off /headset’s rechargeable battery is fully charged flashes blue/red Special pairing mode/direction of the volume up/down function of the Audio button is being changed P
Individually adjusting the headset Individually adjusting the headset Putting the headset on and adjusting it Using the DW Office – HS with the ear hook 1 Change wearing side – if required. 2 Click on the ear hook adapter to the headset. 3 Change ear bud size – if required. 4 Adjust the ear hook height and shape – if required. 5 Fit the ear hook around your ear with the ear bud placed in your ear. Bend the flexible ear hook so that the headset sits comfortably and securely on your ear.
Individually adjusting the headset Using the DW Office – HS with the headband 1 Replace the name plate with cheek spacer with the basic name plate. This is necessary in order to be able to rotate the headset’s microphone boom (see diagram 3). 2 Attach the headset to the headset holder of the headband. 3 Rotate the microphone boom and adjust the headset so that the ear pad rests comfortably on your right or left ear.
Individually adjusting the headset Using the DW Pro1/Pro2 – HS 1 Rotate the microphone boom. 2 Bend the microphone boom so that the microphone is about 0.8” (2 cm) from the corner of your mouth. 3 DW Pro1 – HS: Adjust the headset so that the ear pad rests comfortably on your right or left ear. 4 DW Pro2 – HS: Adjust the headset so that the ear pads rest comfortably on your ears.
Individually adjusting the headset Labeling the headset 왘 Change the lettering of the name plate as shown. 1. OPEN ”Name Plate Maker“ 2. TYPE 3. PRINT 4. CUT www.sennheiser.
Testing the headset system and the sound quality Testing the headset system and the sound quality Adjusting the headset system using the DIP switches 1 Press the Link button on the headset to disconnect an existing wireless link between base station and headset. The LEDs on the headset and on the base station go off. 2 Use a pointed object (e.g. a ball pen) to set the DIP switches to the desired position.
Testing the headset system and the sound quality Adjusting the radio range – DIP switch 3 If many DECT systems are operated in a confined space, interference can occur. In this case, you should change the radio range. Switch position Function Standard radio range Reduced radio range Use this setting in order to avoid interference with other DECT systems Range of approx.
Testing the headset system and the sound quality Pairing the headset and the base station Upon delivery, the headset and the base station are already paired. You only have to pair the headset with the base station if you have purchased the headset and base station separately or if you want to hold a conference call. “easy pairing” – Pairing the headset and the base station The Link LED on the base station is off (headset is disconnected) or lights up red (no headset paired).
Testing the headset system and the sound quality Adjusting the audio signal by means of the dial tone 1 Put on the headset and press the Phone button on the base station. 2 Press the Link button on the headset. The Link LED station lights up blue. on the base 3 Lift the handset. You hear a dial tone. 4 Set the ABC switch to the position A, B or C so that you can hear a clear dial tone in the headset.
Testing the headset system and the sound quality Adjusting the volume Adjusting the microphone volume of the call transmission By default, the microphone volume control is set to position 4. This setting is suitable for most telephones. 왘 Make a call to someone who will help you find the correct sensitivity setting for your microphone. 왘 Turn the microphone volume control so that the other party can hear you at a comfortable level.
Making calls using the headset Making calls using the headset Adjusting the volume WARNING Hearing damage due to high volumes! Listening at high volume levels for long periods can lead to permanent hearing defects. 왘 Set the volume to a low level before putting on the headset. 왘 Do not continuously expose yourself to high volumes. You can adjust the ring tone volume, the volume of the acoustic signals and of the audio signal using the Audio button.
Making calls using the headset Changing the direction of the volume up/down function 왘 On the Audio button, check which direction is assigned “volume down”. 왘 Simultaneously press and hold the Link button and the Audio button for 5 seconds. The Headset LED alternately flashes blue/red. DW Office – HS DW Pro1 – HS DW Pro2 – HS 5s 5s 왘 Push the Audio button in the direction “volume down” until the Headset LED goes off. The direction of the volume up/down function of the Audio button is changed.
Making calls using the headset If you leave the DECT range In normal office buildings, the range between headset and base station is up to 55 m. If, during a call, the audio quality deteriorates or the link breaks down completely, you hear a descending sequence of beeps in the headset. The Link LED on the base station lights up red. 55 m 왘 Re-enter the DECT range of the base station within 60 seconds. You hear a ring tone in the headset. 왘 Press the Link button on the headset to resume the call.
Making calls using the headset Calling via the fixed line phone using the headset If you want to use the headset to accept, make or end calls, you have to establish a wireless link between headset and base station. You can choose between manual and automatic link establishment (see “Auto Link” on page 16): Switch position Function Manual link establishment When taking the headset out of the base station, you have to manually establish the wireless link between headset and base station.
Making calls using the headset Managing calls using a call control functionality (EHS, HSL 10) Accepting a call: You hear a ring tone in the headset. Press the Link button on the headset to accept the call. The handset lifter/electronic hook switch lifts the handset. Making a call: Dial the desired number. Press the Link button on the headset to establish a link between base station and headset. The phone connection is established automatically. Ending a call: Press the Link button.
Making calls using the headset Calling via the computer using the headset If you want to use the headset to accept, make or end calls, you have to establish a wireless link between headset and base station. You can choose between manual and automatic link establishment (see “Auto Link” on page 16): Switch position Function Manual link establishment When taking the headset out of the base station, you have to manually establish the wireless link between headset and base station.
Making calls using the headset Managing calls using the “HeadSetup” call control functionality Accepting a call: The softphone signals that you are receiving a call. You hear a ring tone in the headset. Press the Link button on the headset to accept the call. Making a call: Start the call using your softphone, the audio signal is automatically transmitted to the headset. Ending a call: Press the Link button.
Making calls using the headset Holding a conference call The headset system allows you to make a conference call with up to 4 DW series headsets. The first headset paired (master) is used control the call establishment and end of conversation. GUEST 1 Pairing the MASTER headset with the base station GUEST 2 MASTER GUEST 3 The Link LED on the base station is off (headset is disconnected) or lights up red (no headset paired). 왘 Place the master headset into the base station.
Making calls using the headset Adding a GUEST headset to a conference call 왘 Simultaneously press and hold the Audio button and Link button while placing the guest headset into the base station of the master headset. The Headset LED alternately flashes blue/red until a link to the base station is established. The Headset LED flashes blue 3 times. 왘 Take the guest headset out of the base station. You hear a beep in the master headset.
Charging the headset and storing the headset system Charging the headset and storing the headset system Charging the headset Always store the headset in the base station to ensure that it is fully charged when needed. The intelligent battery charging technology prevents over-charging. DW Office – HS DW Pro1 – HS DW Pro2 – HS 왘 Place the headset into the magnetic holder of the base station. The Headset LED lights up blue and the rechargeable battery is being charged.
Charging the headset and storing the headset system If the headset is outside the range of the base station, it will switch off after 30 minutes in order to conserve battery power. Charging the headset using the optional CH 10 headset charger The CH 10 headset charger is an optional accessory available from your Sennheiser partner. The CH 10 allows you to charge additional DW series headsets, e.g. for sharing the same base station when working shifts.
Charging the headset and storing the headset system Switching the headset system off during extended non-use You can switch off the headset system (1) or the headset (2) when not using the products for extended periods of time (e.g. when you are on holiday). Switching the headset system off 1 Disconnect the base station from the mains power supply. The base station switches off immediately, the headset switches off about 30 minutes later.
Sharing a workplace Sharing a workplace The headsets and base stations of the DW series are compatible with each other. If, for example, you share a workplace, you can use one base station with different headsets. The last headset paired with the base station can be used without more ado. 왘 Place the headset to be used into the magnetic holder of the base station. The Headset LED alternately flashes blue/red until the headset is successfully paired with the base station.
Sharing a workplace Using the headset with a third party base station (DECT-GAP telephone) 왘 Place the headset at a maximum distance of 1 m from the third party base station. 왘 Simultaneously press and hold the headset’s Link button and Audio button for 5 seconds. The headset switches to a special pairing mode and the Headset LED alternately flashes blue/red. 왘 Set the third party base station to a special pairing mode (see the instruction manual of the third party base station).
Cleaning and maintaining the headset system Cleaning and maintaining the headset system CAUTION Liquids can damage the electronics of the product! Liquids entering the housing of the product can short-circuit the electronics. 왘 Keep all liquids far away from the product. 왘 Do not use any solvents or cleansing agents. 왘 Before cleaning, disconnect the base station from the mains power supply. 왘 Only use a dry and soft cloth to clean the product.
Cleaning and maintaining the headset system Replacing the ear pads For reasons of hygiene, you should replace the ear pads from time to time. Spare ear pads are available from your Sennheiser partner. DW Office – HS 1 Carefully remove the old ear pad from the ear cup. Make sure that the fastening ring of the old ear pad is also removed from the ear cup. 2 Pull the collar B of the ear pad over the notch A of the headband.
Cleaning and maintaining the headset system Replacing the headset’s rechargeable battery WARNING Injuries or damage to the product! In extreme cases, abuse or misuse of rechargeable batteries or non-original Sennheiser batteries can lead to explosion, fire development, heat generation or smoke/gas development. 왘 Only use original Sennheiser spare rechargeable batteries. Spare rechargeable batteries are available from your Sennheiser partner.
Cleaning and maintaining the headset system Headset Pro1 – HS 1 Open the battery compartment cover. 2 Remove the rechargeable battery and carefully loosen the connector plug of the rechargeable battery. 3 Insert the connector plug of the new rechargeable battery into the connection socket. Observe correct orientation of the connector plug. 4 Replace the battery compartment cover.
Cleaning and maintaining the headset system Headset Pro2 – HS 1 Carefully remove the ear pad from the ear cup where the battery compartment is located. 2 Open the battery compartment. 1 2 3 Remove the rechargeable battery and carefully loosen the connector plug of the rechargeable battery. 4 Insert the connector plug of the new rechargeable battery into the connection socket. Observe correct orientation of the connector plug. 5 Replace the battery compartment cover.
If a problem occurs If a problem occurs For causes and solutions that are mainly related to the base station, refer to the chapter “If a problem occurs ...” in the “Setup Guide”. Problem Possible cause Possible solution The headset is placed into the base station but the Charge status LED if off Rechargeable battery is deeply discharged Wait several minutes until the Charge status LED lights up. 29 For quick-charging the headset: Briefly press the Set button at the rear of the base station.
If a problem occurs Problem Possible cause Possible solution The talk time is reduced Overaged rechargeable battery Replace the overaged rechargeable battery with a new one. 36 Large distance between base Reduce the distance if possible. station and headset Larger distances require a higher transmission power and reduce the talk time.
Specifications Specifications Base station DW BS/DW BS ML Dimensions 108 x 116 x 114 mm (W x H x D) Weight approx. 368 g Operating temperature range +5°C to +45°C (+41°F to +113°F) Storage temperature range –20°C to +70°C (–4°F to +158°F) DW BS USB/DW BS USB ML/DW BS Phone Dimensions 108 x 116 x 114 mm (W x H x D) Weight approx.
Specifications Power supply unit Nominal input voltage 100 – 240 V~ Nominal input current max. 0.2 A Mains frequency 50 – 60 Hz Nominal output voltage 5V Nominal output current max. 850 mA Operating temperature range +5°C to +45°C (+41°F to +113°F) Storage temperature range –20°C to +70°C (–4°F to +158°F) Relative humidity operation: 20 to 85% storage: 20 to 95% Weight approx. 75 g DECT EU, UK, AU: CAT IQ 1.0 Frequency US version: DECT 6.
Manufacturer Declarations Manufacturer Declarations Warranty Sennheiser Communications A/S gives a warranty of 24 months on this product. For the current warranty conditions, please visit our website at www.sennheiser.com or contact your Sennheiser partner. In compliance with the following requirements • WEEE Directive (2012/19/EU) Please dispose of this product at the end of its operational lifetime by taking it to your local collection point or recycling center for such equipment.
Manufacturer Declarations Statements regarding FCC and Industry Canada FCC Declaration of Conformity (DoC) SENNHEISER Model No: DW BS-US/DW BS USB-US Sennheiser Electronic Corporation One Enterprise Drive • Old Lyme • CT 06371 • USA Tel: +1 (860) 434 9190, ext. 144 Fax: +1 (860) 434 1759 We, declare the above device comply with the requirements of Federal Communications Commission. This device complies with Part 15 of the FCC rules.
Sennheiser Communications A/S Industriparken 27, DK-2750 Ballerup, Denmark www.sennheiser.com Publ.
