Manual

• Use of batteries, power supplies or any other sources of power not specifically recommended by
the manufacturer.
• Repair work performed by the end-user or any non-authorized 3rd party.
TERMS AND CONDITIONS
PRODUCT ADVANCE REPLACEMENTS
EPOS Group A/S does not provide advance replacement products.
SHIPPING TO EPOS Group A/S
EPOS Group A/S will be responsible for shipping to the customer after replacement ONLY. The
customer is responsible for all shipping/handling charges related to returning the product to EPOS
Group A/S or one of the EPOS Group A/S authorized technical facilities. Products must be shipped
in their original packaging or otherwise suitably protected to avoid damage during shipping. EPOS
Group A/S will not be responsible for any damage incurred during shipment. EPOS Group A/S will
only be responsible for packages that are verified as having been received into our warehouse via a
shipment tracking number provided by the customer's shipping company.
SHIPPING FROM EPOS Group A/S
All packages will ship within the 50 States via UPS ground, no signature required, at no expense to
the customer. International shipping, as well as other shipping methods and options, are available;
however, all related charges will be the sole responsibility of the customer. Please contact EPOS
Group A/S Customer Service Administration at [phone] for details and pricing.
WARRANTY REPLACEMENTS
EPOS Group A/S may, at its discretion, choose to replace the product completely with a new or
remanufactured product. In the event of product obsolescence, a suitable replacement will be
chosen based upon the features, the intended use (according to EPOS Group A/S) and the retail
price of the original product. In the event of product obsolescence, EPOS Group A/S cannot
guarantee the same color or aesthetic attributes as the original product. All warranty replacements
are guaranteed for 90 days or until the conclusion of the originally purchased product's original
warranty period, whichever period of time is greater.
EXPECTED TURNAROUND TIME
The expected turnaround time is subject to product availability and therefore cannot be guaranteed.
For information regarding current turnaround times for replacements please contact Customer
Service Administration at [phone]
DETERMINING AUTHORITY
The EPOS Group A/S Customer Service Department will be the final determining authority for all
potential warranty claims for replacement.