CE870 Card Personalization System Installation and User Guide November 2011 Part No. 539977-001 Rev. B Printer Firmware: D3.1.41-0 Embosser Firmware: Rev. A.6 Front Panel Revision: 1.1.2.
Notice Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair you perform that is not in accordance with the information contained in this documentation is at your own risk. Proprietary Notice All drawings and information herein are the property of DataCard Corporation. All unauthorized use and reproduction is prohibited.
Contents Chapter 1: Welcome to the Card Personalization System _____________________________ 1 The CE870 Card Personalization System _________________________________________ 1 About the System ______________________________________________________________ 2 System Components ___________________________________________________________ 3 The Printer Component (Top, Front and Right Side) ___________________________ 3 Printer Multi-Card Hopper _______________________________________________ 4 Printer Connectio
Ribbon Light ______________________________________________________________ 34 Card Light ________________________________________________________________ 34 Use the LCD Menus____________________________________________________________ 35 LCD Menus________________________________________________________________ 36 Pause the System__________________________________________________________ 37 Change the LCD Backlight Brightness_______________________________________ 38 View the Printer Serial Number from the
102: Card not in position________________________________________________ 73 103: Printer problem ____________________________________________________ 73 104: Critical problem ___________________________________________________ 73 105: Magstripe data error ______________________________________________ 73 106: Magstripe data not found _________________________________________ 74 107: Magstripe read data error _________________________________________ 74 108: Magstripe read no data __________________________
Supply Storage Guidelines _________________________________________________ 86 Cards ________________________________________________________________________ 86 Card Size _________________________________________________________________ 86 Card Material _____________________________________________________________ 87 Card Surface______________________________________________________________ 87 Card Handling ____________________________________________________________ 87 Card Storage ________________________
Revision Log Datacard CE870 Card Personalization System Installation and User Guide Revision Date Description of Changes A September 2011 First release of this document B November 2011 Update of the document with numerous additions.
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Chapter 1: Welcome to the Card Personalization System This chapter introduces the CE870 Card Personalization System and its components. This section describes: • The CE870 Card Personalization System • About the System • System Components • System Labels • How To Topics The CE870 Card Personalization System This manual describes the CE870 Card Personalization System and how to use it. Before you use the system, it must be set up and installed.
About the System The CE870 Card Personalization System is used to produce on-site financial and debit cards. Personalization includes processing magnetic stripe data, reading or programming smart cards, embossing, and indenting financial data. The system is designed to issue cards where the user is (called on-demand or instant issuance). The system receives data from a PC or other computer, personalizes the card using that data, and presents a finished card.
System Components The Printer Component (Top, Front and Right Side) Printer Printer Supplies Access Door Front Panel Printer Processes magnetic stripe data and programs smart cards using secure encryption. Printer Supplies Access Door Unlock and open the embosser supplies access door to access printer components. Front Panel Includes the User button, status lights, power button, and LCD panel with navigation keys.
Printer Multi-Card Hopper H4 H5 H6 H1 H2 H3 Multi-card Hopper Cover H2 4 H1 and H3 to H6 Card Hoppers The H1 and H3 to H6 hoppers contain standard card designs. H2 Exception Card Hopper The H2 hopper is a manual card hopper that contains a manual slot and a storage area in which to store a supply of cards that are different from standard card designs. Store and feed cards manually into the H2 hopper. Multi-Card Hopper Cover Unlock and open the access cover to load card stock.
Printer Connections (Left Side) Printer Access Cover Lock Alarm Terminal Power Connection Manual Advance Knob Network Connection Embosser Connection Alarm Terminal Connect alarm system provided by others. Power Connection Plug in power supply. Manual Advance Knob Use the manual advance knob to clear a card jam and move the card in the card track. Printer Access Cover Lock Provides secure access to the printer. Network Connection Ethernet connection to network.
The Touch Screen Component (Optional) Touch Screen Touch Screen Standards Buttons with a red background require a PIN to access. Buttons with a black background are active and can be selected. Buttons with a gray background are inactive and cannot be selected. Card Hopper Levels View the card type and number of cards remaining in each of the hoppers inside the multi-card hopper. Supply Levels View the amount of indent ribbon and topping foil supplies remaining.
The Embosser Component (Top, Front and Right Side) Cable Guide Printer Mounting Pins Card Transfer Area Printer Mounting Pins Printer Mounting Lock Embosser Supplies Access Door Embosser Access Door Lock Card Output Hopper Cable Guide The cable guide keeps data cables between the printer and embosser organized and hidden. Printer Mounting Pins Aligns the printer to the embosser. Card Transfer Area Receives the card from the printer component and places it in position for embossing and indenting.
Inside the Embosser Manual Advance Knob Printer Lock Lever Indent Ribbon Cartridge Reject Card Tray Topping Foil Cartridge 8 Printer Lock Lever Push the lever in to lock the printer to the embosser. Manual Advance Knob Use the manual advance knob to clear a card jam and move the card in the card track. Indent Ribbon Cartridge Indent ribbon cartridge holds the indent ribbon supply. Reject Card Tray Unfinished cards or cards not properly processed exit the system to the reject card tray.
Embosser Connections (Back and Left Side) Power Connection Security Lock Option Alarm terminal Security Lock Option Receptacle for a cable style lock, such as a Kensington lock. Alarm Terminal Connect alarm system provided by others. Power Connection Plug for the embosser power supply.
System Labels There are two labels on the system, the printer configuration label and the embosser configuration label. The following section describes the labels, where to find them, and how to read them. Printer Configuration Label The printer configuration label is located under the printer supplies access door on the left-hand side of the printer swingarm. To view the label, unlock and open the printer supplies access door and press the silver button on top of the printer.
The printer configuration label shows the printer name, configuration, date and country of assembly and the MAC address to use when the printer is connected using an Ethernet network. The printer configuration label provides information that is useful when requesting service. It can also help you know which components are installed. If components are installed by the dealer or sales group, the information for those items should be on the label.
The embosser configuration label shows the embosser name, configuration, date and country of assembly. The embosser configuration label provides information that is useful when requesting service. It can also help you know which components are installed. If components are installed by the dealer or sales group, the information for those items should be on the label. How To Topics Select a link from the topics below to quickly access common user topics on how to use the CE870 Card Personalization System.
Chapter 2: Installation Requirements This chapter describes the PC requirements, site requirements, and electrical requirements for the equipment. Your company may have additional requirements for a card production environment. Talk to your system administrator to determine the optimum location for card production.
Site Requirements Set up and use the system in an environment that meets the following requirements. • It is recommended that the system be placed on a table that is no taller than 32 inches (81 cm) in height to allow easy user access and viewing of components. • Provide space for the system and for clearance around the system. The system dimensions and recommended clearance area are shown in the table below. Dimensions (in/cm) 14 A B C D E F G X Y in 27.6 2 16.3 8.5 10 28.1 2 26.
• Place the system on a sturdy, level surface. • Place the system and its supplies away from direct sunlight. • Do not place the system near heating ducts, fans, or other air vents. • Do not use the system for purposes other than the intended use. Electrical Requirements The power supply is rated as follows: System Component Electrical Requirements Printer 110-240V ~ 1.5 Amp, 50-60Hz Embosser 110-240V ~ 3.
16 Installation Requirements
Chapter 3: Install the System This section provides information about installing the CE870 Card Personalization System. Installation includes system setup, connecting cables, and installing supplies. The setup procedure is described in this section. The components are shipped in several containers. Make sure that you have all components, including those not supplied, before you start the installation. Items not supplied in the shipping cartons include Ethernet cable(s) and bolt-down supplies.
Secure the System The embosser includes bolt-down openings for securing the system to its mounting surface. Choose a location in which to install the system following the requirements shown in Site Requirements. 1. Unlock and open the embosser supplies access door. Indent Ribbon Cartridge 2. Remove the topping foil and optional indent ribbon cartridges and set aside. 3. Bolt the embosser to the work surface. You need the following supplies: • Embosser Bolt-Down Specification Sheet (Part No. 539999-001).
Assemble the Printer and Embosser 1. Unlock and open the embosser supplies access door. 2. Slide the printer locking lever to the left to position the mounting lock in the unlocked state. 3. Lift the printer over the embosser and align the pins on the embosser with the holes on the underside of the printer. Printer Locking Lever 4. Press down gently, but firmly on the printer component and push the printer locking lever to the right to lock the printer to the embosser. 5.
Load Supplies Embossing supplies include topping foil and indent ribbon. The topping foil is applied to the embossed characters and can be applied to up to five lines of characters. The indent ribbon is used to apply black (or white) color to a single line of indented characters. The printer supplies include a cleaning sleeve. Load Indent Ribbon Cartridge 1. Unlock and open the embosser supplies access door and remove the cartridge from the embosser. The indent ribbon cartridge is on the right.
Load Topping Foil Cartridge 1. Unlock and open the embosser supplies access door and remove the topping foil cartridge. The topping foil cartridge is on the left. See Inside the Embosser for more information. 2. Push the full roll of ribbon onto the spindle on the right until it snaps securely into place. 3. Route the ribbon around the ribbon guides as shown. 4. Push the empty take-up spool onto the spindle on the left (spindle with the black gear) until it snaps securely into place. 5.
Load Cleaning Sleeve The printer component uses a replaceable cleaning sleeve to clean dust or lint from the surface of the card stock before processing data. Each cleaning sleeve is effective for approximately 500 cards. 1. Unlock the printer and open the printer supplies access door. Unlock Printer Supplies Access Door 2. Press the silver button and open the printer swingarm.
3. Prepare the print ribbon cartridge. A. Remove the print ribbon cartridge. The printer ships with the cleaning roller spindle installed on the print ribbon cartridge. B. Remove the cleaning roller spindle from the cartridge and slide the continuous cleaning sleeve onto the spindle. Place the spindle with cleaning sleeve back onto the ribbon cartridge. C. Remove the protective wrapper from the cleaning sleeve. Print Ribbon Cartridge Protective Ribbon Cleaning Roller Spindle 4.
Load Cards in Hopper 1. Open the multicard hopper. 2. Fan cards before placing them into the input hopper. • Insert magnetic stripe cards with the stripe down and toward the right side of the input hopper. • Insert smart cards (contacted or contactless) with the smart card chip on top toward the back of the hopper. 3. The input hoppers are labeled H1 through H6. Load up to 100 cards (0.030-in / 0.762mm thickness) into hoppers H1, H3, H4, H5, and H6. 4.
6. Close and lock the printer swingarm and supplies access door. Lock Printer Swingarm Printer Supplies Access Door Connect Cables Connect Data Cables This section provides information about connecting the printer to the embosser and connecting the system to the network. Connect the cables in the order below. 1. Connect the data cable from the embosser to the bottom data port on the printer. 2. Connect the system to a network connection using an Ethernet cable. This cable is not supplied with the system.
Connect Power Cables 1. Connect the printer power cable into the printer and into the power supply. 2. Connect the power supply cord into the power outlet. 3. Connect the embosser power cable into the embosser and into the power supply. 4. Connect the power supply cord into the power outlet.
Power on the System 1. Power on the system by pressing the power button on the Front Panel. 2. Wait until the system has powered on and Ready displays on the LCD screen. 3. See Power Button for more information.
Run Test Card Process a test card to verify that the system has been set up correctly and is working. Run a test card using the Printer Manager. For more information about the Printer Manager, see the Solutions Guide (Part No. 539998).
Chapter 4: Using the System This section details information about how the card travels through the system, how the data is received and processed, and how to use the features of the system such as the optional Touch Screen and the printer’s Front Panel. This section describes how to: • Process Cards • Use the Touch Screen • Use the Front Panel • Use the LCD Menus • Use the Printer Manager Process Cards The software used to enter card data is called a server-based print director.
How the Card Travels Card processing is a two-step process. The first step is sending the card to print from the PC. The second step processes the card through the Touch Screen. After the card has been verified and sent to print, the multi-card hopper pick mechanism moves to the selected hopper, picks a card, and moves the card into the printer component for processing.
The system then processes the emboss data. The emboss function is a two-step process. First the characters are embossed and then topping foil is applied to those characters. About Secure Encryption Secure encryption on the CE870 Card Personalization System means that the magnetic stripe or smart card data entered is converted into a secure form of code before it is sent to the system. The system receives the encrypted data through the Touch Screen.
Use the Front Panel The front panel of the printer provides the controls you need to operate the system. It includes the following: Power Button Use this button to power the system off and on. All lights show steady amber while the system powers on. To power on the system, press the button for 1 to 2 seconds until the system powers on. To power off the system, press the button for 1 to 2 seconds until the system powers off.
User Button and Light The printer has a USER button with a boarder of light that indicates the system status. • Press the U SER button to suspend the printer when it displays Ready. • Press the U SER button to clear a message. • Press the U SER button for 2 seconds or more to clear all messages. • The USER light indicates whether the system is ready, busy, or not ready. Off System is off. Green System is ready or suspended. Flashing green System is busy.
Ribbon Light The ribbon flashes green when the indent ribbon or topping foil levels are low, out or there is an problem concerning supplies. • There is no message displayed on the LCD panel when the card light is flashing slowly (every 2 seconds). This condition indicates that supplies are low. • A message is displayed on the LCD panel with details of the problem when the card light is flashing quickly (every 1/2 second). Off Ribbon is okay. Flashing Green The ribbon is low.
Use the LCD Menus The front panel of the printer component includes an LCD display with navigation keys. When the system is not actively processing cards, the LCD menu system is available. See Use the Front Panel for more information about other features of the front panel. Use the LCD menu for tasks including: • Pause the system when cards are in the print queue. See Pause the System. • Changing the backlight of the LCD panel. See Change the LCD Backlight Brightness.
LCD Menus The menu system has four major branches: • Use the Maintenance menu to run a cleaning card. • Use the Status menu to see settings and data about the printer. • Use the Configuration menu to change settings. • Use the Activate menu to enable and disable secure features of the printer. This menu is used only during installation or removal of the system. HINTS & TIPS 36 • The menu system can be used when Ready is displayed on Line 1 of the LCD panel.
Pause the System The system can be paused to prevent additional cards from being processed. A paused system will complete an active print job and suspend any additional jobs from printing until unpaused. 1. Pause the system by pressing and holding the USER button while Ready or Busy is displayed on line 1 of the LCD panel. Suspended is displayed on line 1 of the LCD panel. An active print job (if any) will continue until completed. Any additional card production will be paused. 2.
Change the LCD Backlight Brightness Begin with the printer displaying Ready. The U SER button shows steady green. 1. Enter the menu system. A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel. B. Press the ENTER key to enter the menu system. 2. Access the LCD backlight option. A. Press the down arrow key until Configuration displays on line 2 of the LCD panel. B. Press the ENTER key to enter the Configuration menu. LCD backlight displays on line 2 of the LCD panel. C.
3. Select LCD backlight level. A. Press the Down arrow key to lower the light level. Or Press the Up arrow key to increase the light level. B. When the light is at the desired level, press the ENTER key. The printer saves the settings and returns to the Configuration menu. 4. Exit the menu system. A. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. B. Press the ENTER key to exit the Configuration menu. C. Press an arrow key repeatedly until Exit on line 2 of the LCD panel. D.
View the Printer Serial Number from the LCD Menu Begin with the printer displaying Ready. The USER button shows steady green. 1. Enter the menu system. A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel. B. Press the ENTER key to enter the menu system. 2. View the Serial Number. A. Press the down arrow key until Status displays. B. Press the ENTER key to enter the Status menu. C. Serial Number is the first choice on the menu.
3. Exit the menu system. A. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. B. Press the ENTER key to exit the Configuration menu. C. Press an arrow key repeatedly until Exit on line 2 of the LCD panel. D. Press the ENTER key to exit the Main menu. 4. Press the U SER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready.
View Card Counts from the LCD Menu Begin with the printer displaying Ready. The U SER button shows steady green. 1. Enter the menu system. A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel. B. Press the ENTER key to enter the menu system. 2. Enter the Card Count menu. A. Press the down arrow key until Status displays on line 2 of the LCD panel. B. Press the ENTER key to enter the Status menu. C.
3. View the Card Count. A. Press the ENTER key to view the total number of cards picked on the system. B. View the Completed Card count. i. Press the ENTER key to display Completed Card on line 2 of the LCD panel. Press the ENTER key again to view the Completed Card count. ii. Press the ENTER key to display Rejected Cards on line 2 of the LCD panel. Press the ENTER key again to view the Rejected Cards count. iii. Press the ENTER key to display Lost Cards on line 2 of the LCD panel.
5. Press the U SER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready.
View the Network IP Address from the LCD Menu The printer can display the IP address it uses when connected to the network. It also displays the Subnet Mask and Gateway Address. Begin with the printer connected to the network and displaying Ready. The USER button shows steady green. printer. 1. Enter the menu system. A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel. B. Press the ENTER key to enter the menu system. 2. Enter the Network Status and IP Address menu. A.
3. View network information. A. View IP Address. i. Press the down arrow key until IP Address displays on line 2 of the LCD panel. ii. Press the ENTER key to display the printer IP Address. B. View Subnet Mask. i. Press E NTER to return to the Network Status menu. Subnet Mask is displayed on line 2 of the LCD panel. ii. Press the ENTER key to display the printer Subnet Mask. C. View Gateway Address. i. Press ENTER to return to the Network Status menu.
C. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. D. Press the ENTER key to exit the Status menu. E. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. F. Press the ENTER key to exit the Main menu. 5. Press the U SER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready.
Set Magnetic Stripe Coercivity from the LCD Menu The setting for coercivity can be changed from the LCD panel, if needed. Usually, coercivity is a system-wide decision and does not change. 1. Enter the menu system. A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel. B. Press the ENTER key to enter the menu system. C. Press the down arrow key until Configuration displays on line 2 of the LCD panel. D. Press E NTER key to enter the Configuration menu. 2.
C. Press the down arrow key until Coercivity displays on line 2 of the LCD panel. D. Press E NTER key to enter the Coercivity menu. i. Press an arrow key to display the intended coercivity. ii. Press the ENTER key. Apply is displayed on line 2 of the LCD panel. iii. Press the Enter key to save the value. Exit is displayed on line 2 of the LCD panel. Press the ENTER key to exit the Magstripe menu. 3. Exit the menu system. A. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel. B.
4. Press the U SER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready. Use the Printer Manager The system includes the Printer Manager, which displays information about the system and card production in a Web browser window. Your administrator or installer uses it to set up the advanced features of the system components and to work with a service provider when troubleshooting card production issues.
• WebAdmin • WebService B. Enter a password (if required). 8. Click the LOG IN button. 9. Use the LOG OUT button in Printer Manager and close the browser after logging out. Hints & Tips • • If the Browser cannot connect to the printer, make sure that: • The front panel displays Ready on the LCD panel. • Another user does not have a Printer Manager session running.
52 Using the System
Chapter 5: Card Design Card design is the name given to the combined features of the processed cards. This section describes: • Basic Card Design • Magnetic Stripe Design • Smart Card Design • Embossing and Indenting Design • Settings for Card Design in Printer Manager Basic Card Design Card design includes: • The various types of data such as name and account number, emboss and indent characters, and special features such as magnetic stripe or smart card chip. • The layout of the data.
The module format (ISO or JIS) defines the type and format of the information to encode. The standard ISO format is a three-track option and the JIS format is a single-track option. The ISO standard includes default data settings that determine how many characters can be encoded on each track. It also determines which characters can be encoded. Your cards can use the default format for each track, or can use a different combination of tracks and data formats.
ABA (American Bankers Association) The maximum number of characters for ABA format is 37 characters. Numeric characters and the following special characters are allowed: :;<=> TTS (Thrift Third Standard) The maximum number of characters for TTS format is 104 characters. Numeric characters and the following special characters are allowed: :;<=> Single-Track JIS Option The default data encoding format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format.
and the following 10 Katakana characters: Each time you start using Japanese-language characters, or stop using them, a hidden character is added. Each hidden character reduces the number of characters you can encode by one character. Smart Card Design About Smart Cards This section presents basic information about personalizing smart cards.
Embossing and Indenting Design The CE870 Embosser is the component of a card production system that creates the raised lettering and numbering that is seen on the front of most financial or debit cards. Inside the embosser, you will find the embossing wheel and topping- and indent-ribbon cartridges. The embossing wheel can be purchased with up to 112 punch and die pairs.
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Chapter 6: System Maintenance The CE870 Card Personalization System is designed to be easy to maintain. System operators should be instructed in routine maintence tasks such as running a cleaning card. The cleaning card process removes dirt and particles from inside the system.
Run a Cleaning Card Run a cleaning card to clean debris from the inside of the printer system. The cleaning card can remove most contaminants from the print system. Run a cleaning card after every 250 cards processed by the printer system or every 6 months. Begin with the printer displaying Ready. The U SER button shows steady green. 1. Remove the print ribbon cartridge. A. Unlock and open the printer supplies access door. B. Open the printer cover and remove the print ribbon cartridge. C.
C. Press the down arrow key until Cleaning Card displays on line 2 of the LCD panel. D. Press the ENTER key to enter the Cleaning Card menu. 4. Run the cleaning card. A. Press the down arrow key until Start displays on line 2 of the LCD panel. B. Press the ENTER key to display Insert Cleaning Card on the LCD panel. The USER button and the Card light blink. C. Open the cleaning card package, remove card and insert the cleaning card into the manual slot above the front panel.
5. Relpace cleaning sleve on print ribbon cartridge and return cartridge into the printer component. A. Replace the cleaning sleeve on the print ribbon cartridge with a new sleeve, and remove the protective cover. B. Unlock and open the printer supplies access door and printer cover. Return the print ribbon cartridge into the printer component. C. Close the printer cover and printer supplies access door. The printer is ready to print cards again. Discard the used cleaning card and cleaning sleeve. 6.
Chapter 7: Troubleshooting This chapter details user procedures to recover from errors that may occur with the system.
Locating the Issue The printer, embosser, and software applications work together to produce cards. If the system is not working as you expect, follow these steps, in the order listed, to isolate the source of the issue before contacting your service provider. 1. Check that the power cables are connected to both the printer and embosser. 2. Check that all network cables between the printer, embosser, and network are connected. 3. Power on the printer.
Installation Troubleshooting This section describes issues that could prevent a successful installation and offers recommended solutions to those issues. Problem Solution The system is not connected to the network. Disconnect then reconnect the data cable to the network port and the printer. Restart the system. Card Appearance Card appearance problems can be caused by the indent ribbon and topping foil application.
Magnetic Stripe The printer uses the coercivity set using the LCD panel or Printer Manager and uses the data format set using the Printer Manager. 66 Problem Solution Cards are not loaded correctly. Load cards with the magnetic stripe down and toward the right side. See Load Cards in Hopper. Cards do not have a magnetic stripe. Load magnetic stripe cards in the multi-card hopper. If the cards have a magnetic stripe, check the quality of the cards. Change card stock if needed.
Problem Solution The magnetic stripe data was sent in an encoding format not supported by the track. Have your administrator check the encoding format setting for the tracks by using Printer Manager. Make sure the application is using the selected encoding format for the track. If the application and track are set to the same format, and the message appears repeatedly, contact the application provider for assistance.
Card Jam To begin troubleshooting a card jam, first determine where in the system the card jam has occurred. Card jams can occur in either the printer or embosser components. Printer Card Jam 1. Unlock and open the printer supplies access door. 2. Press down the silver button on the top of the printer. The swingarm is spring loaded and opens when the button is released. 3. Remove the print ribbon cartridge. 4.
Embosser Card Jam 1. Unlock and open the embosser supplies access door. 2. Remove the indent ribbon and topping foil cartridges. 3. Rotate the manual advance knob inside of the embosser until the jammed card is accessible from the rollers. 4. Remove the card. 5. Replace the indent ribbon and topping foil cartridges. 6. Close and lock the embosser supplies access door.
Messages and Conditions When the system cannot process the card sent, it issues a condition. Conditions are displayed on the LCD panel on the Front Panel. Messages on the Printer • The LCD panel displays a short description and a message number for each message. • If more than one message was issued, the next message is displayed after the problem is corrected and the U SER button is pressed.
No.
Respond to Messages Messages can appear on the LCD display of the front panel to identify various operational conditions and errors of card production on the system. • Printer Component Messages (100-124) • Embosser Component Messages (125-151) Important! Always discard damaged, rejected or partially printed cards according to your established procedures. Printer Component Messages (100-124) Messages 100-124 indicate a condition in the printer. 100: Request not supported To process the card: 1.
102: Card not in position The card did not reach the position for the next action, such as processing the card or ejecting the card. 1. Unlock and open the printer supplies access door. 2. Press the silver button and open the printer swingarm. 3. Remove the ribbon cartridge. 4. Turn the manual advance knob on the printer component and remove card. 5. Replace the ribbon cartridge and close the printer. 6. Close and lock the printer supplies access door. 7.
106: Magstripe data not found The printer could not find magnetic stripe written data on the card. To print the card again: 1. Make sure that the magnetic stripe cards used that match your system settings. 2. Check that the cards are in the proper position for processing. Position the card with the magnetic stripe down and to the right side of the input hopper. 3. Press the USER button and send the card to print again.
111: Card not picked The system did not pick a card. Make sure that the cards are loaded correctly and press the USER button. See Load Cards in Hopper for more information. HINTS & TIPS • Orient all cards in the same way. • Do not touch the card surface to be printed. Wear gloves or handle cards by their edges 112: Hopper Empty The printer is out of cards. Load cards and press the USER button. See Load Cards in Hopper for more information.
120: User paused the printer The USER button on the printer was pressed while a card was in process. Press the U SER button again to continue processing cards. HINTS & TIPS • If this message occurs often, ask the system administrator to change the LCD sensitivity to a lower value. 122: Magnetic stripe format problem The magnetic stripe data sent does not match the format set in the system. • Ask your administrator for information about the data to send.
Embosser Component Messages (125-151) Messages 125-151 indicate a condition in the embosser. 125: Emboss critical issue The embosser has encountered a critical error. 1. Press the P OWER button on the front panel to power the system off. 2. Request service. HINTS & TIPS • The system needs to remain off due to an internal problem. • Either pressing the POWER button or press and hold the USER button to power off the system. 126: Emboss format issue The data sent cannot be processed by the embosser. 1.
129: Embosser topper jam The topping foil cartridge is not functioning properly. 1. Unlock and open the embosser. 2. Remove the topping foil cartridge. 3. Repair or the topping foil and replace cartridge. 4. Close and lock the embosser. 5. Send the card to print again. 130: Embosser card entry jam The card did not transfer from the printer to the embosser correctly. 1. Unlock and open the embosser. 2. Remove the topping foil and indent ribbon cartridges. 3.
132: Embosser card stack full The sensor in the card exit area is blocked. 1. Remove all completed cards from the card output hopper. 2. Unlock and open the embosser. 3. Remove the topping foil cartridge. 4. Check the card exit area for stuck or out-of-place cards. 5. Replace the topping foil and indent ribbon cartridges. 6. Close and lock the embosser. 7. Send the card to print again. 133: Embosser card reject full The reject card bin located inside the embosser has more than 10 cards. 1.
136: Indent ribbon break The indent ribbon has broken or become jammed. 1. Unlock and open the embosser. 2. Remove the indent ribbon cartridge. 3. Trim the broken ends of the indent ribbon evenly and tape the ends together. 4. Check ribbon for correct routing indicated on cartridge. See Load Indent Ribbon Cartridge for correct installation procedures. 5. Turn the take-up spool clockwise until the repaired section is wound onto the take-up spool. 6. Replace the indent ribbon cartridge into the embosser. 7.
139: Lost card, open emboss cover The system lost the location the card inside of the embosser. 1. Unlock and open the embosser. 2. Remove the topping foil and indent ribbon cartridges. 3. Inspect for and remove the card lost in the embosser. 4. Replace the topping foil and indent ribbon cartridges. 5. Close and lock the embosser. 6. Send the card to print again. 140: Embosser not available The printer could not communicate with the embosser. 1. Check the data cable from the embosser to the printer.
143: Topper ribbon problem The topping foil sensor has issued an error. 1. Unlock and open the embosser. 2. Remove the topping foil cartridge. 3. Inspect the topping foil cartridge. Manually turn the take-up spool one full turn clockwise. See Inside the Embosser for more information. 4. Replace the topping foil cartridge. 5. Close and lock the embosser. 6. Send the card to print again. 144: Topper ribbon out The topping foil has reached the end of the RFID roll length. Replace the topping foil.
149: Option not installed The data sent to process includes data for hardware that is not included in the system. 1. Check the data connection between the printer and the embosser and that there is power to the embosser. 2. Remove the data from the card design before sending the card to print.
84 Troubleshooting
Chapter 8: Supplies and Parts The chapter contains information for the replacement products available for the CE870 Card Personalization System. This section describes: • Supplies • Cards • Replacement Parts Supplies Indent ribbon, topping foil and system cleaning supplies are available from your dealer. For best results, run a cleaning card and replace the cleaning sleeve after every 500 cards processed by the system.
Supply Storage Guidelines • Store supplies in the original package until you load them the embosser. • Keep the original packaging closed. • The indent ribbon and topping foil maintain their quality for about one year. For optimum card quality, purchase and store quantities that can be used within one year. • The indent ribbon, topping foil, and card stock might require secure storage and tracking. Follow your policy for storing and tracking the supplies used to make cards.
Card Material Use cards with a glossy PVC surface, either 100% PVC cards or composite cards with a PVC surface. Cards can have a magnetic stripe on one side of the card. Card Surface Cards must meet the following card quality guidelines for the system to process them successfully. • The card must be free of irregularities such as particles embedded in the surface. • The surface must be glossy. Card Handling These guidelines apply to unprinted cards.
Replacement Parts The following replacement parts are available for use with the system. Print Ribbon Cartridge The ribbon cartridge holds the replaceable cleaning sleeve in the printer. Indent Ribbon Cartridge The indent ribbon cartridge holds the indent ribbon. Topping Foil Cartridge The topping foil cartridge holds the topping foil used on the embossed characters. Cleaning Supplies For best results, keep additional cleaning supplies on hand.
Printer Power Supply The power supply is rated at 24 Vdc, 10.42 Amp, 250 Watts MAX. It is self-adjusting within the rated input voltage. Printer Power Cable The power cable connects the facility power and the printer power supply. Embosser Power Supply The power supply is rated at 24 Vdc, 3.0 Amp. It is self-adjusting within the rated input voltage. Embosser Power Cable The embosser power cable connects the facility power and the embosser power supply.
90 Supplies and Parts
Chapter 9: Legal Notices Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Regulatory Compliance Notice for USA (FCC notice) This equipment has been tested and found to be within the limits for Class A computing devices, pursuant to Subpart J of Part 15 of FCC rules, designed to provide reasonable protection against radio interference in a commercial environment.
This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Liability Statement This product has been built to the high standards of Datacard Group. Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. By acceptance of this system you hereby assume all liability consequent to your use or misuse of this equipment.
Safe Human Interface Use proper lifting techniques when moving or installing the equipment. Use standard electrostatic discharge (ESD) precautions when working on or near electrical circuits. Do not disconnect safety interlocks on covers. Operate the printer with the cover closed. Trademarks Microsoft, Windows, and Windows Vista are trademarks or registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.
