User Manual

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Table Of Contents

Installation 1

SP35 Info Central

Installation

The SP35 printer is easy to install and use. It is also flexible; you can connect and use it in many different

ways. Most often, one printer is connected to one PC. However, two or more PCs can connect to and use

one printer, or more than one printer can be attached to a PC.

The information in this section has two purposes:

• If you are not familiar with installing a printer on a PC, this section provides detailed steps and

information to help you.

• If you want to understand the connection choices available to you, or if you want use another

connection method, this section explains what the choices are and how to implement them.

Summary of content (44 pages)

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Installation 1 Installation The SP35 printer is easy to install and use. It is also flexible; you can connect and use it in many different ways. Most often, one printer is connected to one PC. However, two or more PCs can connect to and use one printer, or more than one printer can be attached to a PC. The information in this section has two purposes: • If you are not familiar with installing a printer on a PC, this section provides detailed steps and information to help you.
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Installation SP35 Info Central
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Before you install This chapter presents the following: • Skills that installers need • Site requirements and guidelines • Requirements for the PC used with the Datacard® SP35 printer • The preferred sequence for installing this printer as part of an identification system • Choices for installing the printer, including using a network Installation audience To perform the procedures in the installation section of this guide, you need the following skills: • Ability to read and understand written and gr
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PC and software requirements The printer must be used with a PC that runs the printer driver. The PC also runs a card creation application that captures and organizes the data to appear on each card. To support the printing speed that the printer can deliver, the PC must meet the following requirements: • Have a 233 MHz (or faster) Pentium MMX-, Pentium II-, Pentium III-, or Pentium IV-compatible processor. Datacard recommends a 500 MHz (or faster) processor. • Have at least 128 MB of memory (RAM).
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Installation choices Most users install one printer on a PC, using the CD-ROM shipped with the printer for installation. However, more choices are available to meet the needs of a variety of users. Choices include: • Installing two printers to one PC using USB ports USB allows devices to be connected to the PC through another USB device (daisy-chained). USB also uses hubs to which multiple USB devices (including other hubs) can be connected (cascaded).
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SP35 Info Central: Installation e-Guide
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Install the printer This section describes how to install the Datacard® SP35 printer. It describes: • Unpacking the printer • Connecting the power cord • Connecting the data cable • Preparing for printer driver installation Unpacking the printer The SP35 printer is small and easy to unpack. 1 Open the shipping carton. 2 Remove the installation map. The top side shows the accessories shipped with the printer.
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The USB cable must be a type CM 30V cable, up to a maximum of 6.5 feet or 2 meters long. A longer cable might result in electrical interference. If the printer is connected over a network using a print server, see Direct network printing for information about connecting the printer. 1 Attach the flat end of the USB cable to the USB data port on the PC (or to a device attached to the PC through a USB port).
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Installing the driver The printer is shipped with a CD-ROM that contains the printer drivers for the supported Windows operating systems. The supported operating systems are: • Windows Millennium Edition (Me) (recommended) • Windows XP with Service Pack 1 (recommended) • Windows 2000, with Service Pack 3 • Windows 98 Second Edition (SE) See PC and software requirements for details on operating system support and limitations.
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– On Windows XP, the wizard might perform several steps automatically. It will require your action at step 10. – On Windows 2000, the Datacard Group installation program opens. Click on the Found New Hardware Wizard to use the Wizard. – If you are using diskettes, extract the files to the PC’s hard drive. 5 On the Found New Hardware wizard, click Next. 6 On the Install Hardware Device Drivers page of the wizard, make sure that “Search for a suitable driver for my device (recommended).
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18 Click OK to begin to extract the installation program. 19 Make sure the drive and folder for extracting files is acceptable. Click Unzip to extract files. 20 Click OK at the end of extraction. The installation program starts automatically. 21 Click Next to copy the e-Guide files. 22 Click Finish to close the installation program. 23 Click Exit on the Datacard Group installation program to close it.
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– Choose the SP35 e-Guide. If you will connect additional Datacard printers, you can install e-Guides for the Magna Class printer with AIT, the Select Class printer with AIT, and the ImageCard IV printer. 12 Click Next to copy driver files and to install the e-Guide(s) you selected. 13 The installation program copies files to the PC and updates entries to enable the printer.
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– The icon for the Printer Toolbox is located in the lower right corner of the Windows desktop. Doubleclick the icon to open it. – If the Printer Toolbox and its icon are not displayed, see the Printer Guide for steps to follow. 3 Click the Sample Card button. – The driver identifies the type of printer and whether it prints color or monochrome images, and then sends the appropriate sample card to print.
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• For a local user of the printer on the PC connected to the printer, select Allow for Print, Manage Printers, and Manage Documents. The user will be able to see all messages. The user will also be able to perform other actions, such as deleting the printer driver. (Single permissions, such as Print, are not supported for local users of the printer driver.) • For a user who should not print on the printer, select Deny for all permissions.
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Reinstalling the driver After you have installed the printer driver for the first time, you might want to remove the current driver and install the driver again. Typical reasons for reinstalling the printer driver include: • To fix a problem at the PC • To install a more recent version of the driver (update the driver) The Printer Toolbox displays the version of the printer driver, which can help you to decide whether to update the driver.
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• Make sure all jobs have been printed or deleted from the Print Manager before removing the existing printer driver. See Windows help to use the Print Manager. • For Windows 2000 and XP only, the Administrator and users with Manage Printers permission can delete the printer driver. • The printer name and printer settings are deleted when you delete the printer driver. If needed for an application or printer sharing, you can record the printer name and settings you use before you delete the driver.
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Updating the printer driver for Windows 2000 and XP Tips for success • These steps apply to printers attached through a USB port and to directly networked printers. • Make sure you are logged in as the Administrator when you install the printer driver. • To update the driver, do not remove the existing printer driver if the operating system is Windows 2000 or Windows XP. • On a PC running Windows 2000, use the printer driver only with Service Pack 1 or 2 installed.
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5 Connect the printer to the PC using the USB cable. 6 The operating system detects the printer and displays the Add New Hardware wizard. 7 Insert the printer driver CD-ROM, if used, in the PC. 8 Click Next. On the next page of the wizard, do one of the following: – Make sure that the recommended choice (“Automatic Search for a better driver” or “Search for a suitable driver for my device”) is selected if you are installing from CD-ROM. Go to step 9.
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1 Close all applications. Do not close Windows. 2 Make sure the printer is powered on. 3 Connect the printer to the PC using the USB data cable. The operating system detects the printer and displays the Found New Hardware Wizard. 4 Make sure the driver files are available: – If the driver is on CD-ROM, insert the CD-ROM in the PC's drive. – If the driver was downloaded, do the following: • Make sure the downloaded driver is in a folder where you can extract it.
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SP35 Info Central
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Troubleshooting Installation Problems This section describes some problems users have reported when installing the printer and provides solutions to those problems. Troubleshooting any installation The following problems might occur when installing the printer using any type of connection. Address the possible causes in the order listed. Problem Cause Possible solution The light on the power supply does not come on within 30 seconds after plugging in the power supply.
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Problem Cause Possible solution The printer is connected through more than 5 hubs (or devices) or through 2 or more unpowered hubs (or devices). Remove hubs until the printer is connected through 5 or fewer hubs (or devices) or directly to the PC. Make sure every other hub is powered. The printer is connected through a USB hub or device that is defective. Replace the USB hub or, if the printer is connected through another device, connect both devices through a USB hub.
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Port status is: Network not responding. The print server is not responding to a query by the printer driver. Check the power to the print server, and the connections from the printer, print server and network Also verify the PC connection to the network. Port status is: Status module suspended. The printer has been busy or the network has not responded for more than 30 seconds. Resume the Printer Toolbox to see whether the printer is busy or the network is not responding.
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9 Click Yes or OK to confirm removal of the device. 10 Click OK to close the Device Manager. Close any other windows.
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PC port settings This section describes how to configure ports on the PC attached to the printer. For a local connection, the PC uses a USB port. If the printer includes a smart card module, that module connects to a USB or serial port on the PC. (This section does not address any network setup issues.) Set up a Universal Serial Bus (USB) port on all operating systems These steps apply to the USB data port and to an optional smart card USB port.
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If the Resources tab shows conflicts, select another configuration or change the settings for the port, following port instructions. 9 Click OK on the Properties dialog box and on the System Properties dialog box to save settings and close the dialog boxes. Serial port settings This section describes how to set serial port values A serial port might be used with a smart card module. For some smart card applications, you connect the PC to the serial port on the printer.
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4 5 Select the following settings: Setting Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None When the settings are correct, click OK to save settings and close the dialog box. Setting the serial port on Windows XP 1 From the Start menu, select Settings and then Control Panel. 2 From the Control Panel, select the System icon. 3 Select the Hardware tab, and then select the Device Manager button.
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5 Select the Port Settings tab. If the PC has more than one serial port, make sure you view the settings for the serial port to which the printer is attached. 6 7 Select the following settings: Setting Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None When the settings are correct, click OK to save settings and close the dialog box. Setting a serial port for Windows Me & 98 1 From the Start menu, select Settings and then Control Panel.
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4 Click the Plus sign + next to Ports (COM & LPT) to display a list of ports. 5 From the Ports list, select the port, such as COM1 or COM2. 6 Select the Properties button to display the port settings. If the PC has more than one serial port, make sure you view the settings for the serial port to which the printer is attached. 7 Select the Port Settings tab.
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8 9 Select the following settings: Setting Value Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None When the settings are correct, click OK to save settings and close the dialog box.
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Connecting more than one printer or more than one PC You have several choices for having more than one printer connected to a user or for having more than one user connected to a printer. Choices include: • Installing two printers to one PC using USB ports See Install more than one printer using a USB connection for details. • Installing a printer on a client PC when the printer is connected to a host PC and both PCs are connected to a network (using Windows printer sharing).
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For Windows 98 and Me, the Add New Hardware wizard might appear twice; to install USB printer support and then to install the printer driver. 7 The operating system will use the existing driver files to install the driver for this printer: On Windows Me, the Copying Files dialog box might appear. If it does, browse to the location on the hard disk for the Windows\System folder to continue. The printer driver CD-ROM is usually not necessary.
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Set up printer pooling To set up a printer pool on a PC: 1 Install each printer and its driver on the PC. See Install the printer and Installing the driver for steps to follow. 2 Set up each printer with the same settings, especially print ribbon type, print on both sides, magnetic stripe settings, and topcoat or overlay “apply material.” See Printer Setup if needed. 3 Verify the operation of each printer on its own. 4 Install the SmartDriver printer pool (described in the following procedure).
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as one job.) Test the application you use to determine the best way to send multiple cards to the printer pool. • If you do not want one or more printers to print cards as part of the pool, power off that printer. The printer pool will identify a printer as available even when the printer status is Suspended or Not Responding if the printer is powered on. If you need to use a printer separately from the printer pool, install it on another PC or contact your service provider for assistance.
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Direct network printing A directly networked printer is connected to a print server which is then connected to the network. A PC can connect several directly networked printers at a time. All users receive status and message information from the printer. To connect an SP35 printer directly to a network, you need the following: • Print Server The HP jetdirect 175x printer server uses a USB cable to connect to the printer and can be used with the SP35 printer.
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– An SP35 printer works with the SmartDriver, version 5.0 or higher, which supports a direct network connection. – Future releases of the printer driver will be tested for direct network support. See the Release Notes file for future drivers for details about printers supported by the driver. Installation 1 Connect the print server to the printer, using the USB cable shipped with the print server. 2 Connect the print server to the network. See the setup information provided with the print server.
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9 With the Properties dialog box open, select the General tab. Click the Print Test Page button to send a Windows test page to the printer. If the test page prints, the printer has been successfully installed. Printer setup • The Printer Type, Print Ribbon Type, and Print on both sides (or Duplex method) settings depend on the printer attached. Use the settings supplied by the printer.
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– The status might change to "Printer is busy" or "Network is not responding" after communication resumes. Messages • The printer driver displays messages when the driver has a problem sending a card or when the printer has a problem completing a card. Any PC with the driver installed and connected to the printer over the network using a print server can display messages from the printer.
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• For Windows 2000 and Windows XP, you must set up permission for users at the client PC and permission for users at the host PC. See Setting printer permissions for more information. Printer and PC setup This section describes the components you need to use the SP35 printer with local printer sharing. Network: A network must be set up and working before you begin. This guide does not address network setup or requirements. Host PC: The host PC has the printer attached to it.
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Installing the printer driver on the client PC Tips for success • If an Express Class v1.x, Select Class v2.x or v3.x, Magna Class v2.x, or ImageCard IV printer driver is installed on the client PC, delete the printer driver and reboot the PC before continuing. • For Windows 2000 and Windows XP, log onto the client PC as a user with access rights to the host PC. You also need Print permission to the shared printer to open the Printing Preferences dialog box and to print test cards.
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– Change settings that apply to the printer, such as magnetic stripe, so they do not conflict with the host PC and printer features. – Change settings to reflect your card design, such as portrait or landscape orientation. These settings can be different from the settings on the host PC. 8 From the Properties or Printing Preferences dialog box for the shared printer, print a Windows test page from the client PC.
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• Print a card using an application and magnetic stripe fonts from the client PC. When you print from an application such as Microsoft Word, you can type text and format it using fonts provided by the printer driver. • For Windows Me and 98, set card design values. Select the same Ribbon Type as the Host PC. For other settings, such as Magnetic Stripe Encoding Format, the printer must support the setting you select but the setting can be different from the Host PC setting.
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On the CD-ROM The printer is shipped with a CD-ROM that contains the printer driver (SmartDriver), user information, and other utilities and files that you might want. The following table lists the contents of the CD-ROM, the path, and the purpose of the program, file, or utility: Path Purpose Datacard SmartDriver CDROM D:\DEMO32.EXE# User-friendly access to all of the applications on the CD-ROM Printer driver for Windows 2000 and XP D:\DsPnp.
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Path Purpose D:\e-Guide\ Magna Class with AIT\ Magna e-Guide files, which contains error recovery procedures linked to help. DM-e-Guide.pdf# and other files with names in the M_xxx.pdf format D:\e-Guide\ Select Class with AIT\ DS-e-Guide.pdf# and other files with names in the S_xxx.pdf format D:\e-Guide\ ImageCard IV\ D4-e-Guide.pdf# and other files with names in the 4_xxx.pdf format Adobe Acrobat Reader installation D:\Adobe\ RUvvvENU.EXE, ...\ARvvvCHS.EXE, ...\ARvvvJPN.EXE, ...RPvvvDEU.EXE, ...