K120 Series USER MANUAL Rugged Mobile Computing Solutions
January 2021 TRADEMARKS The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Thunderbolt is a trademark of Intel Corporation or its subsidiaries. All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.
Table of Contents Chapter 1 Getting Started................................................................. 1 Getting the Computer Running ................................................ 2 Unpacking .............................................................................. 2 Installing the Battery Packs ................................................... 3 Installing the Micro-SIM Card (Optional) ............................. 4 Using the Tether ........................................................
Charging the Battery Pack .................................................. 43 Initializing the Battery Pack ................................................ 44 Checking the Battery Level ................................................. 44 Battery Low Signals and Actions ........................................ 45 Replacing the Battery Pack ................................................. 46 Power-Saving Tips ....................................................................
Using an Anti-Virus Strategy............................................... 75 Using the Cable Lock ........................................................... 75 Taking Care of the Computer ................................................. 77 Location Guidelines ............................................................. 77 General Guidelines .............................................................. 77 Cleaning Guidelines .............................................................
USA and Canada Safety Requirements and Notices........ 106 Europe Marking and Compliance Notices ....................... 108 User Notification of Take-back Service................................. 110 ENERGY STAR ......................................................................... 111 Battery Recycling .................................................................... 113 California Proposition 65 .......................................................
Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.
Getting the Computer Running Unpacking After unpacking the shipping carton, you should find these standard items: K120 Tablet Keyboard Dock (optional) Battery pack x 2 AC adapter AC power cord - or High capacity battery pack x 2 Stylus Tether Screen cleaning cloth Document(s) Driver disc (optional) Inspect all the items. If any item is damage or missing, notify your dealer immediately. NOTE: Specific models do not have the AC adapter and power cord as standard items.
Installing the Battery Packs K120 has two battery compartments for two battery packs; each is installed in the same way. 1. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side (). The battery release latch should automatically engage. NOTE: If you have the high capacity battery model, the battery pack looks different from the one shown here. The removal and installation method is the same.
Installing the Micro-SIM Card (Optional) 1. Locate the micro-SIM card slot. Slide the protective cover to the unlocked position and open the cover. 2. Remove one screw to detach the small metal plate that covers the micro-SIM card slot. 3. Noting the orientation, insert the micro-SIM card all the way into the slot. NOTE: To remove the micro-SIM card, just push in the card to release it and then pull it out.
Using the Tether A tether is provided for attaching the stylus to your Tablet. 1. Thread one of the tether’s loop through the hole of the stylus (), tie a dead knot at the end (), and pull the tether () so that the knot fills in the hole and prevents the tether from falling off. 2. Insert the other loop to the tether hole on the Tablet (). Then, insert the stylus through the loop () and pull it tight.
Connecting to AC Power CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. NOTE: The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the computer for the very first time. When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3.
Tablet + Keyboard Dock: Open the cover of the power connector. Plug the DC cord of the AC adapter to the power connector (). Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet (). NOTE: See “Attaching the Keyboard Dock” to know how to attach the dock to K120. 2. Power is being supplied from the electrical outlet to the AC adapter and onto your computer. Now, you are ready to turn on the computer.
Turning On and Off the Computer Turning On Press the power button ( ) for at least 2 seconds until the Power Indicator lights up. The Windows operating system should start. NOTE: By default, there is 2-second delay time for the power button. You can change the setting with the “Power Button Delay” item in the BIOS Setup Utility. (See “Advanced Menu in Chapter 5.) Tapping the screen during startup may invoke a pre-boot menu (unless the default settings have been changed).
Identifying Hardware Components NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water- and dust-proof integrity. (Engage the locking mechanism if existing.) Tablet Components Front Components Ref Component Camera cover Description Covers the camera lens.
Ref Component Description CAUTION: When using the internal microphone, make sure the camera cover is fully closed or opened. An in-between position can interfere with the microphone function. Microphone IR sensor (optional) Detects the infrared energy of objects to form an image. The sensor flashes red light when in use. The near infrared (IR) imaging capability allows you to use Windows Hello face authentication. Camera lens Allows you to use the camera function.
Ref Component Description Blinks green to indicate the battery’s built-in high temperature protection mechanism is activated. CAUTION: Do not remove the battery during this period. Blinks red (once per second) when the battery’s capacity is below 10%. Blinks red rapidly (once per 0.5 second) when there is a thermal protection problem. Ask for repair service in case this happens. Blinks amber when the battery charging is in an abnormal state. Replace the battery in case this happens.
Rear Components Ref Component Description Flash Provides extra light when taking pictures. Camera lens Allows you to use the camera function. When the camera lens is in use, the indicator beside it lights up. Battery pack Supplies power to your computer when external power is not connected. NOTE: If you have the high capacity battery model, the battery pack looks different from the one shown here.
Right-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Ref Component Description Stylus holder Depending on the model, the component can be one of the following: Holds the stylus. NFC/RFID reader Reads data from NFC/RFID tags. (optional) None USB 2.0 port Connects a USB device. RS-232 serial connector Connects a serial device.
Left-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Ref Component Description SSD canister MicroSD card slot Accepts a microSD card for removable storage media. Micro-SIM card slot (optional) Accepts a micro-SIM card for models having the WWAN module. NOTE: The slot still exists but cannot be used for models without the WWAN module.
Ref Component Description USB-C Thunderbolt™ 4 port Connects to devices that support Thunderbolt or USB-C connection. Combo audio connector Connects a set of headphones or external speakers with amplifier. Supports a headset microphone with 4-pole TRRS 3.5mm jack. HDMI connector Connects a HDMI monitor or TV set. Top Components Ref Component Barcode reader lens (optional) Description Scans and reads barcodes.
Ref Component Description Locked Unlocked Docking connectors Connect a proprietary dock such as the keyboard dock, office dock, and vehicle dock. Keyboard Dock Components (Optional) NOTE: The Keyboard Dock can be purchased separately. Specific models come with the Keyboard Dock. See “Multiple Usage Modes” later in this chapter for more information.
Ref Component Tablet release latch Description Releases the Tablet. The latch has a locking mechanism. Locked Unlocked Keyboard Serves as the data input device of the computer. Touchpad Serves as the pointing device of the computer. Indicators Power Lights blue when the computer is on. Blinks blue when the computer is in Sleep mode. Battery Lights amber when the battery is being charged. Lights green when battery charging is completed.
Right-Side Components For covers with an arrowhead icon, push the cover toward one side to unlock and the other side to lock. The arrowhead points to the side for unlocking. Ref Component Description USB 3.2 port Connects a USB device. SD card slot Accepts a SD card for removable storage media. RS-232 serial connector Connects a serial device. Power connector Connects the AC adapter.
Ref Component Description Kensington lock Locks the Keyboard Dock to a stationary object for security. DisplayPort connector Connects an external display monitor. HDMI connector Connects a HDMI monitor or TV set. RJ45 connector Connects the LAN cable. USB 3.2 port Connects a USB device. Bottom Components Ref Component Handle Description Provides a convenient way to carry the computer.
Ref Component Description Tri antenna Connects to the docking station for using external passthrough WLAN/GPS/WWAN antenna. (optional) WLAN Docking connector WWAN GPS Connects a proprietary dock such as the office dock and vehicle dock.
Multiple Usage Modes NOTE: The Keyboard Dock can be purchased separately. Specific models come with the Keyboard Dock. With the Keyboard Dock, you can use K120 in different usage modes. (For information on how to change modes, see “Changing Usage Modes” later.) Usage Mode Description Notebook Mode When the Tablet and Keyboard Dock are assembled, the system works as a regular notebook computer.
Changing Usage Modes Changing usage modes means attaching or detaching the Keyboard Dock. Attaching the Keyboard Dock 1. Make sure the cover of the power connector on K120 Tablet is closed and locked. 2. Depending on the desired usage mode, have K120 Tablet face inwards or outwards. Align and put K120 Tablet down on the holder. The release latch should click into place. Notebook Mode Convertible/Presentation Mode 3. Slide the lock of the release latch upwards to the locked position.
Detaching the Keyboard Dock 1. Slide the lock of the release latch downwards to the unlocked position. 2. Push the release latch toward the right, and while holding the latch (), lift K120 Tablet out of the holder ().
Opening and Closing the Display To open: 1. Pry open the cover latch (). 2. Lift up the display (i.e. K120 Tablet) (). You can tilt the cover forward or backward for optimal viewing clarity. CAUTION: There is a limit to the tilting angle. Do not go beyond the limit (120 degrees). 3. While using the touchscreen function in Notebook Mode, extend the handle to stabilize the Keyboard Dock.
To close: 1. Close the display. 2. Lift the cover latch to engage it on the display.
Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer. CAUTION: Do not expose your skin to the computer when operating it in a very hot or cold environment. The computer can get uncomfortably warm when you use it in high temperatures.
Navigating on the Screen The screen of your computer is touch-sensitive. You can operate the computer by touching the screen with your finger or the stylus. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. NOTE: An optical film has been attached to the screen before shipment. The film is a consumable, which will be worn out by possible scratches. You can purchase a new one when replacement is required.
The following table shows how you use the touchscreen to obtain equivalent mouse functions. Equivalent Mouse Function Term/Action Tap: Touch the screen once. Click/Point Double-tap: Touch the screen twice rapidly. Double-click Tap and hold: Tap and hold until a popup menu appears. Right-click Drag: Hold the stylus (or finger) on the screen and drag across the screen until reaching your destination.
Gestures ( Actions = finger down; = finger up) Rotate or Move two fingers in opposing directions. -orUse one finger to pivot around another. Press and Tap Descriptions Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counterclockwise). The gesture works in applications that support the specific gesture. Use press and tap to access the shortcut menu. Press on target and tap using a second finger.
Using the Dual Mode Display (Optional) Dual mode display (if your model has the feature) incorporates both touchscreen and digitizer functions. The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the computer receives signals from the digitizer pen, the display automatically switches to Digitizer mode.
Using the Keyboard Dock NOTE: The Keyboard Dock can be purchased separately. Specific models come with the Keyboard Dock. Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys Cursor-control keys Numeric keys Function keys Typewriter Keys Typewriter keys are similar to the keys on a typewriter.
Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next: Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals. NOTE: When the numeric keypad is activated and you need to type the English letter in the keypad area, you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off.
Fn Key The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key. To perform a desired function, first press and hold Fn, then press the other key. Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer. Most hot keys operate in a cyclic way. Each time a hot key combination is pressed, it shifts the corresponding function to the other or next choice.
Key Description Decreases the LCD brightness. Increases the LCD brightness. Switches the touchscreen on or off. Switches the touchpad off or on. Switches the system sound output off (mute) or on. Switches the display on or off. Serves as the sleep button that you can define with Windows’ Power Options. Windows Keys The keyboard has two keys that perform Windows-specific functions: Windows Logo key and Application key.
Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: Press Fn+F9 to toggle the touchpad on or off. For optimal performance of the touchpad, keep your fingers and the pads clean and dry. When tapping on the pad, tap lightly. Do not use excessive force.
Term Action Point Move your finger on the pad until the cursor points to the selection on the screen. Click Press and release the left button. –or– Tap gently anywhere on the pad. Double-click Press and release the left button twice in quick succession. –or– Tap twice on the pad rapidly. Drag and drop Press and hold the left button, then move your finger until you reach your destination (drag). Finally, release the button (drop) when you finish dragging your selection to the destination.
Using Network and Wireless Connections Using the LAN To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ45 connector on the computer and the other end to the network hub.
Using the WLAN The WLAN (Wireless Local Area Network) module of your computer supports IEEE 802.11 ax. Turning On/Off the WLAN Radio To turn on the WLAN radio: Select Settings Network & Internet Wi-Fi. Slide the Wi-Fi switch to the On position. To turn off the WLAN radio: You can turn off the WLAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. You can control the Airplane mode using one of the below methods.
Using the Bluetooth Feature The Bluetooth technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Turning On/Off the Bluetooth Radio To turn on the Bluetooth radio: Select Settings Devices Bluetooth. Slide the Bluetooth switch to the On position. To turn off the Bluetooth radio: You can turn off the Bluetooth radio the same way you turn it on.
Using the WWAN Feature (Optional) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your computer supports 3G and 4G LTE. NOTE: Your model only supports data transmission. Voice transmission is not supported. For instructions on installing the micro-SIM card, see “Installing the Micro-SIM Card (Optional)” in Chapter 1.
Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.
AC Adapter CAUTION: The AC adapter is designed for use with your computer only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your computer is for use in the country where you purchased your computer. If you plan to go overseas with the computer, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the computer.
Battery Pack Your computer has two battery packs. The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. CAUTION: Always keep both battery packs installed, especially when the computer is running on battery power. A battery pack can be removed only when it is not being charged/discharged or if you are hot-swapping the battery pack. NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter 7.
CAUTION: After the computer has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery. Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours.
Push-button Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery. Battery Icon Battery Level Description Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. Low The battery charge has reached the low-battery level. Critically low The battery charge has reached the critical battery level. By default, Windows will display a notification and put your computer into Hibernation.
Replacing the Battery Pack CAUTION: There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the computer manufacturer’s battery packs. Discard used batteries according to the dealer’s instructions. Do not attempt to disassemble the battery pack. A battery pack can get hot due to long working hours. Do not touch a hot battery pack with bare hands. After removing a battery pack, put it in a well-ventilated area.
5. Fit another battery pack into place. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side (). The battery release latch should automatically engage. 6. Slide the lock of the battery release latch downward to the locked position. CAUTION: Make sure the latch is correctly locked, not revealing the underneath red part.
Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. When not using a connected device, disconnect it. Turn off the wireless radio if you are not using the wireless module (such as WLAN, Bluetooth, or WWAN).
Chapter 4 Using Options and Peripherals This chapter describes the use of optional modules and the connection of peripherals.
Using the Fingerprint Scanner (Optional) CAUTION: For optimal performance, both the scanning surface and the finger should be clean and dry. Clean the scanning surface when needed. You can use adhesive tape to remove dirt and oil from the scanner surface. It is not recommended that you use the fingerprint scanner in a belowfreezing temperature. The moisture on your finger can freeze to the scanner’s metal surface when you touch it, resulting in a failed operation.
• Maximum contact area: Place your finger to completely cover the scanner with maximum contact surface. • Place on the center: Position the center of your fingerprint (core) at the center of scanner. Top View Side View Scanner Core After placing your finger on the scanner, lift it up and place it down again. You should slightly move your finger between each reading. Repeat this action several times (normally between 12 and 16 times) until the fingerprint is enrolled.
Using the Barcode Reader (Optional) NOTE: For enhanced applications and customization of the module, you can use the Barcode Manager program. (For detailed information on the program, see the program’s online help.) The maximum operating temperature for the barcode reader is 50 °C (122 °F). If your model has the barcode reader module, you can scan and decode most common 1D and 2D symbologies. To read barcodes: 1. Start your processing software and open a new or existing file.
Notes Pulse repetition rate: 57.
Connecting Peripheral Devices Connecting a Display Monitor If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your computer The Tablet has an HDMI connector. The Keyboard Dock has a HDMI connector and a DisplayPort connector. Depending on the type of your monitor, plug the monitor’s signal connector to the HDMI or DisplayPort connector.
Connecting a USB Device The Tablet has one USB 3.2 Gen 1 port and one USB 2.0 port (optional) for connecting USB devices, such as a digital camera, scanner, printer, modem, and mouse. USB 2.0 (Select models only) USB 3.2 Gen 1 (depending on your setting) NOTE: The USB 3.2 Gen 1 port on your Tablet can also function as a PowerShare USB port when set up accordingly. (See “Connecting a Device for USB Charging” later for information.) The Keyboard Dock has three USB 3.2 ports.
Connecting a Thunderbolt™ Device Your computer has a Thunderbolt 4 port. This port features: USB-C connector format Up to 40 Gbps data transfer speed DisplayPort Power Delivery Note that you should use the appropriate wattage/voltage USB-C power adapter for your computer model. USB-C power adapter specifications: 95W or above (19-20V, 5A or above) Applications include storage, display, networking, single-cable docking, and more.
Notes and Cautions on USB Charging To use the USB charging feature, you must first enable the feature by running the BIOS Setup program or the G-Manager program. (See “Advanced Menu” in Chapter 5 or “G-Manager” in Chapter 6.) Otherwise, the PowerShare USB port functions as a standard USB 3.2 Gen 1 port. Before connecting a device for charging, make sure the device works with the USB charging feature. Connect a device directly to this port. Do not connect via a USB hub.
The Keyboard Dock has a serial port. Connecting an Audio Device The combo connector is the “4-pole TRRS 3.5mm” type so you can connect a compatible headset microphone. SAFETY WARNING: To prevent possible hearing damage, do not listen at high volume levels for long periods.
Using Various Card Readers Using Storage Cards The Tablet has a microSD storage card reader. The Keyboard Dock as a SDXC storage card reader. The storage card reader is a small drive for reading from and writing to removable storage cards (or called memory cards). To insert a storage card: 1. Locate the storage card reader and open the protective cover. 2. Noting the orientation, slide the card into the slot until it reaches the end. MicroSD SD/SDXC 3. Close the cover. 4.
Using Smart Cards (Optional) With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card: 1. Locate the smart card reader and open the protective cover. 2. Slide the smart card, with its label and embedded computer chip facing down into the slot. 3. Close the cover. To remove a smart card: 1.
Using the NFC/RFID Reader (Optional) If your model has the NFC/RFID reader module, you can read data from NFC (Near Field Communication) and RFID (Radio Frequency Identification) tags. This module is enabled by default. To enable or disable the module, run the BIOS Setup program and select Advanced Device Configuration RFID Card Reader. (See Chapter 5 for information on BIOS Setup.
Changing or Replacing Replacing the SSD 1. Turn off the computer and disconnect the AC adapter. 2. Locate the SSD canister and open its protective cover. 3. Pry the rubber strip () to release it (). 4. Using the rubber strip, pull the SSD canister out of the slot. 5. Noting the orientation, insert the new SSD canister all the way into the slot. 6. Make sure the rubber strip is engaged.
Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand. The BIOS settings are needed by your computer to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility.
When and How to Use NOTE: The actual setting items on your model may differ from those described in this chapter. The availability of some setting items depends on the configuration of your computer. You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default BIOS settings. You want to modify some specific settings according to the hardware.
Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this computer using the asset management program. The program is provided in the Asset tag folder of the Driver disc. Main Menu The Main menu contains the various system settings. System Date sets the system date. System Time sets the system time.
AC Initiation sets if connecting AC power will automatically start or resume the system. Screen Tapping for Boot Options sets if tapping the screen during startup will invoke the boot options menu which provides access to some pre-boot operations. If disabled, tapping the screen during startup has no effect to the system’s booting process. USB Power-off Charging enables or disables the USB charging feature of the PowerShare USB port.
SW Guard Extensions (SGX) can be set to Disabled, Enabled, or Software Controlled. Intel® Software Guard Extensions (Intel® SGX) is an Intel technology for increasing the security of application code. It is used by application developers. Device Configuration enables or disables several hardware components. The items available for setting depend on your model. Diagnostics and System Tester H2ODST Tool performs system baseline check.
Set Supervisor/User Password sets the supervisor/user password. You can set the supervisor/user password to be required for starting up the system and/or entering BIOS Setup. Strong Password enables or disables strong password. When enabled, the password you set must contain at least one upper-case letter, one lower-case letter, and one digit. Password Configuration sets the minimum password length. Enter the number in the input field and select [Yes]. The number should be between 4 and 64.
Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system. Boot Type Order determines the boot order. You can rearrange the order by dragging the boot device name up or down in the list. Each boot device can be individually set to On or Off. If you want to exclude a boot device from the boot order, set the device to Off. Exit Menu The Exit menu displays ways of exiting BIOS Setup Utility.
Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs.
OSD Control Panel The OSD (On Screen Display) Control Panel provides a user-friendly interface for you to quickly activate or operate certain functions on your computer with a simple click of the screen. To open the OSD Control Panel, start the program named OSDC. The following screen appears. Help For detailed information on the program, see the program’s online help.
G-Manager G-Manager allows you to view, manage, and configure several system functions and features. The G-Manager home menu presents four categories. Select a category name to open it. For detailed information, see the program’s online help. Select About Help.
G-Camera G-Camera is a geo-tagging camera application. Geographical information can be embedded into JPEG files as EXIF 2.2 metadata. NOTE: G-Camera uses the standard location service of Windows. To start the G-Camera application, select G-Camera. In the middle is the preview window with status display. At the two sides are various buttons. For detailed information on the program, see the program’s online help. Select Help.
Chapter 7 Care and Maintenance Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.
Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files. Using the Cable Lock You can use a Kensington-type cable lock to protect your computer against theft. The cable lock is available in computer stores.
If you have the Keyboard Dock: Locking the Keyboard Dock Locking both the Tablet and Keyboard Dock 76
Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended temperature is between 0 °C (32 °F) and 55 °C (131 °F). (Actual operating temperature depends on product specifications.) Avoid placing the computer in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using in extreme environments for long periods can result in product deterioration and a shortened product life.
LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management. Cleaning Guidelines Never clean the computer with its power on.
Charge the battery pack between 10 °C ~ 30 °C (50 °F ~ 86 °F) temperature range. A higher environment temperature will cause the battery pack’s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day.
Touchscreen Guidelines Use your finger or the stylus on the display. Using a sharp or metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface.
When Traveling Make sure that the battery pack is fully charged. Make sure that the computer is turned off. Make sure that all the connector covers are closed completely to ensure the waterproof integrity. Do not leave objects in between the keyboard and closed display. Disconnect the AC adapter from the computer and take it with you. Use the AC adapter as the power source and as a battery-charger. Hand-carry the computer. Do not check it in as luggage.
Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.
Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem. Make sure that you turn on all peripheral devices before turning on the computer. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup program.
Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesn't charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly.
Make sure that both devices are compatible. Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase the brightness. The display output might be set to an external device. Switch the display back to the internal LCD. The characters on the screen are dim. Adjust the brightness and/or contrast.
The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.” When placing your finger on the scanner, make sure your finger aims at the center of the scanner surface and covers as much area as possible. If a fingerprint login frequently fails, try enrolling again. Hardware Device Problems The computer does not recognize a newly installed device.
The touchpad does not work, or the pointer is difficult to control with the touchpad. Make sure the Keyboard Dock is correctly connected. Make sure that the touchpad is clean. LAN Problems I cannot access the network. Make sure that the LAN cable is properly connected to the RJ45 connector and the network hub. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct.
Sensor Problems The built-in digital compass doesn’t seem to be accurate. Rotating the display can affect the accuracy of the digital compass. This is normal, not a malfunction. The sensors for the compass require periodic recalibration. Follow this method to recalibrate the sensors: 1. Make sure you are far away from any large metal objects or magnetic fields. 2. Start an application that utilizes the digital compass. 3. Hold the computer level with the horizon, with the LCD side facing up. 4.
If you are sure the operation has stop, reset the computer. Sound Problems No sound is produced. Make sure that the volume control is not set too low. Increase the volume. Make sure that the sound is not muted. Make sure that the computer is not in Sleep mode. If using an external speaker, make sure that the speaker is properly connected. Distorted sound is produced. Make sure that the volume control is not set too high or too low.
WLAN Problems I cannot use the WLAN feature. Make sure that the WLAN feature is turned on. Transmission quality is poor. Your computer may be in an out-of-range situation. Move your computer closer to the Access Point or another WLAN device it is associated with. Check if there is high interference around the environment and solve the problem as described next. Radio interference exists.
Make sure that your computer is configured with the same security option (encryption) to the Access Point. Use the Web Manager/Telnet of the Access Point to check whether it is connected to the network. Reconfigure and reset the Access Point. I cannot access the network. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. You have moved out of range of the network. Turn off power management.
Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the computer. Reset the computer by any one of these methods: Press and hold the P1 button for more than 2 seconds. This opens the Ctrl-Alt-Del screen where you can select actions including Restart.
System Recovery Using Windows RE Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting Settings Update & security. There are several choices: System Restore This option allows you to restore Windows to an earlier point in time if you have created a restore point.
Using Recovery Partition When necessary, you can restore your Windows 10 system to the factory default state by using the “recovery partition” feature. Recovery partition is a portion of your SSD that is set aside by the manufacturer to hold the original image of your system. WARNING: Using this feature will reinstall Windows to your system and configure it to the system’s factory default settings. All data on the SSD will be lost. Make sure that power is not interrupted during the recovery process.
Using the Driver Disc (Optional) NOTE: You can download the latest drivers and utilities from Getac website at http://www.getac.com Support. The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc. In case you want to manually install Windows, you will have to install the drivers and utilities one by one after installing Windows.
Appendix A Specifications NOTE: Specifications are subject to change without any prior notice.
Tablet Specifications Parts CPU Specifications Intel Tiger Lake i5 and i7 U series (vPro and non-vPro) Cache: i5 8MB; i7 12MB BIOS Insyde, Flash EEPROM, 16MB, UEFI, supporting TPM, vPro (optional), NIST, Absolute DDS (optional), WMI, BIOS Diagnostic, Credential guard, Device guard, and MAC passthrough RAM 8/16/32GB DDR4, 3200MHz, SO-DIMM slot x 2 Video Controller Intel® Iris® Xe Graphics Display Panel 12.
Parts Specifications RFID reader (option) Contactless, HF, supporting ISO14443A, ISO14443B, ISO15693, and Sony Felica Security Kensington lock TPM 2.0 Fingerprint scanner (option) Power AC adapter Universal 90 W; input: 100240 VAC, 50/60 Hz; output: 19V Battery pack Standard: Lithium-ion Prismatic type, 3-cell x2 High capacity: Lithium-ion cylindrical type, 4-cell Dimension (LxW×D) 329.5 x 238 x 24 mm (12.9 × 9.3 × 0.9 inches) Weight 1.7 kg (3.75 lbs.
Keyboard Dock Specifications Parts Specifications Keyboard Standard keys with numeric pad keys, 12 function keys, special Fn (Function) key and Windows keys, with waterproof membrane and backlight Pointing device Glide touchpad, capacitive type Card slot SDXC (Secure Digital eXtended Capacity) I/O ports USB 3.2 x 3, RS-232, DisplayPort, HDMI, RJ45, docking, tri antenna passthrough Security Kensington lock Dimension (LxW×D) 340.5 x 307.5 x 47 mm (13.4 x 12.1 x 1.8 inches) Weight 1.43Kg (3.
Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only.
On the Use of the System Class B Regulations USA Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur.
Safety Notices About the Battery If the battery is mishandled, it may cause fire, smoke or an explosion and the battery’s functionality will be seriously damaged. The safety instructions listed below must be followed. Danger Do not immerse the battery with liquid such as water, sea water or soda. Do not charge/discharge or place the battery in high-temperature (more than 80 °C / 176 °F) locations, such as near a fire, heater, in a car in direct sunlight, etc. Do not use unauthorized chargers.
Pack the battery tightly during transport. Caution Do not use the battery where static electricity (more than 100V) exists that might damage the protection circuit of the battery. When children are using the system, parents or adults must ensure that they are using the system and battery correctly. Keep the battery away from flammable materials during charging and discharging. In case lead wires or metal objects come out from the battery, you must seal and insulate them completely.
DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. FRENCH ATTENTION: II y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d’un type équivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant.
On the Use of the RF Device USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the government’s requirements for exposure to radio waves.
expense. The user is encouraged to try one or more of the following corrective measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency.
Europe Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU. Finnish Tämä tuote noudattaa EU-direktiivin 2014/53/EU määräyksiä. French Ce produit est conforme aux exigences de la Directive Européenne 2014/53/EU.
Notices Max power: WLAN 2.4G: 16.5 dBm WLAN 5G: 17.5 dBm Bluetooth: 12 dBm WWAN: 24 dBm RFID: 16.12 dBuA/10m The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.
User Notification of Take-back Service To Institutional (B2B) Users in United States: Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible.
ENERGY STAR ENERGY STAR® is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. Please reference ENERGY STAR® related information from http://www.energystar.gov. As an ENERGY STAR® Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Over its lifetime, ENERGY STAR® qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (“sleep settings”) on computers and monitors can result in much savings annually. Remember, saving energy prevents pollution Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution.
Battery Recycling For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling. See more at: http://www.
California Proposition 65 For California USA: Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65. This does not mean the products pose a significant risk of exposure.
About Battery and External Enclosure Replacement Battery The batteries of your product include two battery packs and a button cell (or called RTC battery). All batteries are available from Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in “Replacing the Battery Pack” in Chapter 3. The button cell must be replaced by Getac authorized service centers. Visit the website at http://us.getac.com/support/support-select.
To remove the side covers: 1. Remove the DDR cover as described previously. 2. Remove the screws as indicated below. 3. Remove the screws as indicated below. Detach the left-side cover.
4. Remove the screws as indicated below. Detach the right-side cover. 5. Remove the screws as indicated below. Detach the upper-side cover. 6. Remove the screws as indicated below. Detach the lower-side cover.
To remove the bottom case: 1. Remove the DDR cover and side covers as described previously. 2. Remove the screws as indicated below. Detach the bottom case.
