GO Real-Time 4G/5G Global Tracker User Manual Cargo Monitoring Solutions
Table of Contents Introduction Page 3 Understanding the Device Page 4 Device Status and LED Indications Page 5-6 Other Tracker Features Page 7 Activating Device Page 8 Oversight Online Dashboard Page 9 Creating A Shipment Page 10 Oversight Mobile Application Page 11 Device Placement Page 12 GO GreenSense™ Recycling Program Page 13 Technical Specifications Page 14 -15 Regulatory Page Troubleshooting and FAQ’s Page 16 -18 Technical Support Page 2 15 19
Introduction Keeping track of shipments has never been easier with the GO Real-Time 4G/5G Global Tracker. Using cellular technology, trackers provide temperature and location alerts as your shipment moves through the supply chain. And now, with our three-mode 5G cellular technology (Cat-M, NBIoT, GSM), connectivity and access to your data is further enhanced.
Understanding the Device GO Real-Time 4G/5G Tracker / NST-TH00: 20 days Center Status Button Serial Number Network Status Charging Indicator Battery “Fuel Guage” Light Sensor Pull Tab to Start Trip Details Probe Connection Cover Note: Adhesive Strip Located on Back of Device GO Real-Time 4G/5G Global Plus Tracker / NXT-TH00: 90 days 4
Device Status and LED Indications Battery Fuel Gauge View remaining battery capacity (denoted with a battery icon) after activation with a quick press of the center status button. Four LEDs indicate remaining battery capacity based upon estimated voltage upon activation: •Red Only: Less than or equal to 20% capacity or 3.2V •Red + Orange: Less than or equal to 40% or 3.6V •Red + Orange + Yellow: Less than or equal to 60% or 3.8V •Red + Orange + Yellow + Green: Greater than 60% capacity or 3.
Device Status and LED Indications Charging Indicator The GO Real-Time 4G/5G Global Tracker battery (part number NST-TH00) is intended to last up to 20 days in duration under normal conditions. The Global Plus Tracker (part number NXT-TH00) is intended to last up to 90 days in duration under normal conditions. A RED LED ((denoted by a flash icon) will illuminate when the GO Real-Time 4G/5G Global Tracker is being charged.
Other Tracker Features On/Off Switch The GO Real-Time 4G/5G Global Plus Tracker (NXT-TH00) comes equipped with an on/off switch intended to power additional future sensors such as CO2, shock and vibration. This switch is not active for part NXT-TH00. The default setting is “off.” Batteries in both NST* and NXT* devices will charge regardless of how this switch is toggled.
Activating Device Step 1: Peel off the serial number label from the top of the device and place on the manifest. Step 2: Write shipping info on the tracker. Step 3: Pull the start tab. 1 Top of device 2 Step 4: Upon activation, LEDs will illuminate temporarily and turn off during normal operation. Pull Tirar Step 5: Remove adhesive strip on back of device and GO Real-Time 4G/Global FACILITY 000PI W directly attach to packaging. Do not place in protective sleeve if humidity sensor is enabled.
Oversight Online Dashboard Comprehensive and automated reporting is provided through the Oversight Dashboard and the Oversight Mobile app. Data is encrypted, providing security as it moves to the cloud. Information is at your fingertips while you are on the go with Oversight Mobile. Check status and create Shipment Details shipments direct from a phone or tablet. View current maps, graphs, and charts of key shipments including temperature, humidity, security, and location details.
Creating A Shipment Step 1: Login or enter a 10 digit serial number in the Track Your Shipment box. For Login users, select a shipment template, if applicable. Finally, enter a desired shipment name. Step 2: From the drop down menus you may select a template, if applicable: • Trip and Origin name • Departure date and time • Add stops (if applicable) For additional help on setup and training please contact : CargoAccountManagement@Emerson.
Oversight Mobile Application Visit Emerson.com/Cargo for the app download and product information (compatible with Android 4.1 and above, iOS 8 and above), or search for the Emerson Oversight app in your app store. Additionally, you can scan the QR Code on the bottom of the page. The Oversight Mobile app offers the same features and benefits as the Oversight Dashboard, our cloud-based online portal. Map View Create a Shipment Sensor Report 1. View shipment route on a detailed map. 2.
Device Placement The GO Real-Time 4G/5G Global Tracker can be used and applied in a variety of ways. Pallet Level Many customers apply trackers the side of a pallet. Emerson provides signage and clear plastic pouching to facilitate locating trackers on pallets at the receiving location as depicted in the photo to the right. Many customers place several trackers on different pallets within a load to perform temperature monitoring.
GO GreenSense™ Recycling Program GO Real-Time 4G/5G Global Trackers can be easily recycled through the Emerson Cargo Solutions GO GreenSense program. GO GreenSense is a recycling program that facilitates the return of Emerson temperature monitoring products for proper battery and component recycling. The GO GreenSense program provides customers with eco-friendly return boxes and pre-paid postage return labels free of charge. For more information, email GOGreen@Emerson.com or call +1-877-998-7299.
Technical Specifications GO Real-Time 4G/5G Global Tracker Battery: UN38.
Technical Specifications GO Real-Time 4G/5G Global Plus Tracker Battery: UN38.
Troubleshooting and FAQ’s Q: Does a lack of LED light on the unit mean it is not working? A: No, this is normal functionality. Simply check if your unit is reporting in Oversight. Located on the homepage, enter the 10-digit serial number into the “Track your shipment” field. Alternatively, press the unit’s status button to see battery life remaining, airplane mode and network status.
Troubleshooting and FAQ’s Q: Does the unit report during an ocean shipment? A: If the load where your unit is placed is on an air or ocean shipment, it is normal to lose communication with cell towers. Your device will continue reading and recording all the information, once communication with cell towers is reestablished. Q: How can we add additional users in Oversight? A: Our Technical Support and Customer Success teams can add any additional users for Oversight.
Troubleshooting and FAQ’s Q: How do I monitor active reporting shipment information in the Oversight dashboard? A: Go to Emerson.com/Oversight and login with your user credentials. Alternatively, enter the unit’s 10-digit serial number in the Track Your Shipment box for a quick search. If the serial number does not appear it has not yet reported to Oversight. Q: What kind of data is reported in Oversight? A: Oversight reports temperature, location, time, humidity and light data.
Technical Support Technical Support is available 24 hours a day, 7 days a week. We’re with you every step of the way. Toll Free: +1-877-998-7299 Emerson.com/Cargo CargoSupport@Emerson.com Live Chat NST/NXT-TH00.UM.Rev1.0321 Emerson is a trademark of Emerson Electric Co. or one of its affiliated companies. ©2021 Emerson Electric Co. All rights reserved.
