Owner's Guide

Solutions to common problems

Before you call for service, review the following list. It may save you time & expense. The list includes

common occurrences that are not the result of defective workmanship or materials in this appliance.

Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)

Before you call

Problem Solution

Surface burners

do not light.

• Surface control knob has not been completely turned to position. Turn the

Surface Control knob to and push in and until burner ignites and then turn

control knob to desired ﬂ ame size.

• Be sure gas supply valve is open.

• Burner ports are clogged. Clean burner. See Cleaning the burner grates, burner

caps, burner heads in general care & Cleaning section. With the burner off,

clean ports with a small-gauge wire or needle.

• Power cord is disconnected from outlet (Electric ignition models only). Be sure

cord is securely plugged into the outlet.

• Electrical power outage (electric ignition models only). Burners can be lit

manually. See Setting Surface Controls in this Use and Care Guide.

Burner ﬂ ame only

lights half way

around burner

• Burner ports are clogged. With the burner off, clean ports by using a small-

gauge wire and needle.

• Moisture is present after cleaning. Lightly fan the ﬂ ame and allow burner to operate

until ﬂ ame is full. Dry the burners thoroughly following instructions in the General

Cleaning section.

Burner ﬂ ame is

orange

• Dust particles in main line. Allow the burner to operate a few minutes until ﬂ ame

turns blue.

• In coastal areas, a slightly orange ﬂ ame is unavoidable due to salt air.