Hello there. 1 SONX USER GUIDE Firmware 0.9.17 release www.eers.ca/support +1 (888) 375-0378 (x222) support@eers.
TABLE OF CONTENTS INTRODUCTION Product Overview Your device – a quick overview Amulet Earpiece and Cable Components, Parts and Accessories WEARING THE DEVICE Battery Charging the Device Battery Light Level Securing the Device Attaching the Ear Tips to the Earpiece Learning to Identify Left & Right Selecting a Size Attaching to the Earpiece Inserting the Earpiece Ensuring a Good Acoustical Seal Securing the Earpiece to your Head Level-dependent protection 3 3 6 7 8 9 11 11 11 12 13 14 14 14 15 16 16 19 20
This User Guide was designed for the SonX. In this build, you will be able to enjoy the protection, communication, Earpiece Fit Test, and Override functionalities. INTRODUCTION This User Guide explains functionalities, how to properly insert the earpieces, maintenance, and troubleshooting. It is designed to give you clear instructions with simplified diagrams without technical jargon.
Protection The best hearing protection in the world cannot protect if it is not fitted properly. Using the On Demand Earpiece Fit Test you can verify the fit and protection level. If not fitted properly, warning signals will alert you. SonX ensures you are always correctly fitted, always protected. On Demand In Noise Fit-Test Ensures you are properly fitted at all times, indicating which ear (or both) needs to be re-fitted.
In-Noise Communication Improve user safety and reduce accidents and lower the risk of errors by misunderstanding. 2-way communication with color-coded radio channels Improve teamwork and productivity through sustained communication. On-site training can safely be done in noise. Perceptual comfort Natural sound, no need to shout to be heard. Best-in-class acoustic transparency mode and pass-through communication in low-noise situation.
Your device – a quick overview 6
Amulet The amulet is a powerful device, with state-of-the-art algorithms, which constantly processes information such as your surrounding noise levels and verifies your fit by taking in-ear measurements. Powering your device on or off, adjusting volume, communication, and fit test, are accessed via the amulet with some buttons having dual functions. The amulet also houses the rechargeable battery.
Earpiece and Cable The earpiece is comprised of microphones allowing voice pick-up as well as noise level monitoring. The cable includes a clip, an adjustable bolo and detachable ear hooks to assist you with cable management and a more comfortable wear.
Components, Parts and Accessories The following items are included: SonX device: Attached to the amulet are the cables and earpieces. 9 Replaceable Ear Hooks: Ear hooks will already be fitted to the device. For hygienic reasons, they can be removed and replaced if you need to share or reassign the device. Your manager will have a few extra pairs. Reusable Comply™ Foam Tips: Included are 3 difference sizes (Large, Standard, and Slim) to attach to the earpiece for use in your first fitting.
Battery: Your battery is shipped with a charge but may not be fully charged. Be sure to plug into your individual or master charger before your next use. One-Port USB Wall Charger: For use to recharge your battery. 10 Connecting micro USB cable: This micro USB cable works with the One-Port USB Wall Charger or master hub charger your supervisor has been issued. Carrying Case: Your device comes in a reusable carrying case for you to store your device.
WEARING THE DEVICE Battery Your SonX device is shipped with a battery. Depending on the amount of communication requirements, your amulet should work up to 20-30 hours when fully charged. To install the battery, turn the back of the amulet towards you and holding it by the sides, with the battery label facing downwards, glide the battery male component into the female USB slot in the amulet. ORANGE Battery charging To remove the battery, hold the sides of the amulet and grab the end of the battery.
Battery Light Level The indicator light will remain green until 20% battery life remains. At this point it will slowly blink RED and you will hear an audio prompt every 10 seconds until the battery is changed out or drained completely. At critical levels at 10% or below the RED indicator light will increase blink rate and you will hear the final audio prompt before it’s completely drained.
Securing the Device As shown in the illustrations below, the device can be worn in several different ways. For best performance and easy access, we recommend securing the amulet close to your neck or shoulder, on your clothing or PPE at one of these locations: clip collar breast pocket seam 13 Your amulet attach mechanism is designed to slide into place with gentle pressure.
Attaching the Ear Tips to the Earpiece Your ear tips, made by Comply™, are made from military grade heat-activated dynamic memory foam. When compressed and properly inserted into your ear it conforms to the shape of your ear canal and creates a perfect seal. Learning to Identify Left & Right Correctly identifying the left and right earpieces is important for comfort, fit, and acoustical seal.
Attaching to the Earpiece Most people are right-handed which is why the following steps will always start with “Right” as an example. If you are left-handed, you might find it easier to start by fitting your left ear instead. To attach the ear tip to the earpiece, screw the threaded core in a clockwise motion until it is fully secured as shown by figures 1 through 4 below. NOTE: Do not overtighten but make sure the ear tip is fully screwed in.
Inserting the Earpiece Ensuring a Good Acoustical Seal Your ear tips (also called plugs) are meant to be worn fully inserted into your ear. Ear tips need to form a seal with all the walls of your ear canal — like a cork in a wine bottle. Proper insertion is key: forming a tight seal will enhance the performance of your SonX device. Good fit: right size conforms to canal and creates an acoustical seal. Getting the perfect seal requires finding the correct tip size.
Proper placement of your device 1. Remember, Red/Right therefore Left is Blue. For your right ear, with your right hand, hold the right earpiece between your thumb and two forefingers (the ear hook needs to be over your fingers). 17 2. Using your left hand, compress the ear tip into a thin, round cylinder: a. Press the tip of the plug down. b.
3. Once the tip is compressed, with your opposite hand over and behind your head, gently pull back your ear (or pinna) to straighten the ear canal. 4. Hold the earpiece in your other hand with the ear hooks bent into a curve that mimics your ear shape. 5. Gently insert the ear tip as far as you can, then twist the earpiece and ear hook backwards into place. 18 6. After insertion, hold for 15-20 seconds to allow the foam to expand into place. 7.
Securing the Earpiece to your Head Your device comes with a bolo to secure the cables behind your head and a clip to attach the cables to your clothing or equipment. 1. You can either a. slide and secure the bolo to the center of the back of your head until you feel the cable is snug and tight to your head (Image a, tight fit) or; b. Try a loose fit at the base of your neck (images b & c, loose fit). a: tight fit 2. Use the clip to secure the wire close to your body.
Level-dependent protection Your device is constantly adapting to your environment to create the best perceptual comfort. With these 2 auto settings, Pass-through and Protected mode, you will have excellent 360-degree awareness. You can tell which mode you are in by the change in the LEDs. Intelligent Pass-Through This mode operates when the ambient noise is lower than 85 dB(A).
USING THE DEVICE Power PPT Once you have the right sizing and acoustical seal you are ready to turn on your device, perform your Earpiece Fit Test, and start using your SonX. Turning the Device On To turn on the device, do a long 2-second press the POWER button. The amulet will light up with the following LED pattern and, if you have your ear tips inserted, you will hear a 7-second “ramping up” audio prompt. The indicator lights will pulse regularly when in stand-by.
Performing an Earpiece Fit Test Function You will need to do an in-noise Earpiece Fit Test to ensure your communication works well. This test must be done every time you power up your amulet or remove an earpiece. It needs to be done in noise (above 85dB) and can be done at ANY time to ensure your hearing is always protected. Press the “FUNCTION” button and release. While the unit is completing the Earpiece Fit Test, do not talk, chew or touch any of the other buttons.
If the RED is on the left side of the amulet, your fit was a FAIL on the left but a PASS on the right ear. Conversely if it’s RED on the right side, you were successful on the left. To fix the issue, move to a safe noise level area, and repeat the process of ear tip insertion, for both or the failed left or right ear.
If you are still having trouble, ask with your supervisor or a super user for assistance. You may need to change size tip, are not inserting the foam tip deep enough, or incorrectly compressing the tips before putting them in your ear canal. Repeat the Earpiece Fit Test, and once successful, you are ready to use your amulet. 24 Fit Test: Both ears MODERATE fit Fit Test: MODERATE fit right ear, PASS left ear.
Talking in Noise (Push-to-talk/PTT) Power PPT STOP: Until you have passed your Earpiece Fit Test you should not use the communication functions in noise. The center POWER button is used to turn the device on and to communicate. The push-to-talk works like a walkie-talkie would - you must push the button each time for the duration you need to talk, and release to hear anyone else who is also using a device.
Adjusting volume Volume up Team bands Battery status Your device is always set to a default medium volume setting. To increase or decrease press UP or DOWN on the volume buttons. The red light indicates your volume is at maximum. Detecting Battery Level A quick press of either VOLUME button will show you the battery level. A slow blinking red indicator light means low battery with 20% remaining. At 10%, the low battery light will start to blink fast until completely drained.
Function Team assignations are useful for department work or project-based groups that need to keep communication with each other. The available colors are Magenta, White, Yellow, Blue NOTE: Some colors work better in high light (outdoor) environments. Overriding Protection Functionalities Sometimes you might need to override the level-dependent protection functionalities.
1. First press - Forced Protected Mode: You will hear a downward sliding audio prompt and the inside LED lights from battery and volume will begin to flash GREEN. 2. Second press - Forced Pass-through: An upward sliding audio prompt will be heard with the far-left LED light from volume and far-right LED light battery flashing GREEN. Volume up Team bands 3. Third press - Auto Protect: The third press in the cycle resets SonX back to Auto Protect. You will hear a robotic mid tone audio prompt.
CLEANING AND MAINTENANCE Cleaning the Amulet Inspect your amulet regularly for dust and grime. Wipe with a damp cloth using mild soap if necessary. Do not use alcohol-based products. Store in its carrying case when not in use. TIP: Compressed air works well to remove accumulated dust. Maintaining the Ear Tips Your ear tips are designed for long term use. Change ear tips as necessary. We recommend doing so every 4 weeks. Inspect for lack of compression or excessive dust.
Attaching the Ear Hooks Two detachable ear hooks are included with your SonX device and are pre-mounted onto the earpieces. In the event they are not properly secured or you wish to replace them, follow these steps: To attach the ear hook, insert the grapple around cable, slide down and push up to lock into hooked position and then insert the wire into middle clip as shown by figures 9 through 12. 9 10 11 12 30 To detach ear hook, reverse the instructions: remove cable from middle clip.
TROUBLESHOOTING Performing a Hard Reset On occasion, the device may not respond properly. First line of defense is to perform a “hard reset”: 1. Power down the device. 2. Remove battery 3. Wait 5 seconds and reinsert. 4. Press the POWER button to turn back on. Performing a Factory Reset Simultaneously press single-dotted (volume down), double-dotted (volume up) and FUNCTION button. While holding these 3 buttons, then press POWER button for 2 seconds, then release all 4 buttons.
Ring Light Shows Red when Turning on Device At start up the device shows an Red right light. SOLUTION: Try a hard reset of your SonX by powering down the device. If the problem persists, contact your supervisor. 32 Ring Light Shows Flashing when Performing an Earpiece Fit Test If you get a flashing RED light while performing the Fit Test, there are 2 reasons why this might happen. First, the noise level isn’t high enough or there was a volume drop during the test.
RADIO FREQUENCY WARNINGS FCC This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
HEALTH CANADA RF EXPOSURE WARNING STATEMENT This device complies with Health Canada’s Safety Code. The installer of this device should ensure that RF radiation is not emitted in excess of the Health Canada’s requirement. Information can be obtained at http://www.hc-sc.gc.ca/ewh-semt/pubs/radiation/radio_guide-lignes_direct/index-eng.
QUICK GUIDE POWER button Power ON: Hold for 2 seconds Push-to-Talk: Press to talk FUNCTION button SonX Fit Test: Long press triggers test. P rompts notify test results and push-to-talk is read y. Overrides: Quick press cy cles to Forced Protect, Forced Pass-thr ough, and resets t o Auto Protect. 35 Battery life level: Red light indicates low battery. Volume: Down Power OFF: Hold for 2 seconds Battery status: Quick press for battery level.
PROPER EAR TIP INSERTION 36 1. Roll between clean fingers to compress and prepare ear tip. 2. Hold pinna upwards and back, insert tip and twist. Fit ear hooks into place. 3. Wait 15-20 seconds to create good seal before doing other ear.
