User's Guide
Table Of Contents
- 1 Welcome to VideoManager
- 2 Home
- 3 Videos - how to...
- 4 Incidents - how to...
- 4.1 Search Incidents
- 4.2 Create, Edit and Delete Incidents
- 4.3 Clip Footage in an Incident
- 4.4 Redact a Video
- 4.4.1 Create, Edit and Delete Foreground Redactions
- 4.4.2 Create, Edit and Delete Background Redactions
- 4.4.3 Create, Edit and Delete Audio Redactions
- 4.4.4 Create, Edit and Delete Text Annotations
- 4.4.5 Create, Edit and Delete Brightness Redactions
- 4.4.6 Create, Edit and Delete Zoom Redactions
- 4.4.7 Create Other Redactions
- 4.4.8 Access the Redaction Advanced Dropdown
- 4.5 Bulk Edit Incidents
- 4.6 Create, Edit and Delete Bookmarks
- 5 Devices - how to...
- 6 Frequently Asked Questions
- 6.1 Videos FAQs
- 6.1.1 Q: After recording, how do I download videos from my device to VideoManager?
- 6.1.2 Q. Why are some of the headings on my videos green?
- 6.1.3 Q: I can't see some of the videos on VideoManager. Why is this?
- 6.1.4 Q. Can I share videos with people who aren't on VideoManager?
- 6.1.5 Q. Why do some of my videos have a cloud symbol instead of a thumbnail?
- 6.1.6 Q. Why is the timestamp on my video incorrect?
- 6.1.7 Q. What is the difference between the operator and the owner of a video?
- 6.2 Devices FAQs
- 6.2.1 Q: Why can't VideoManager find my devices when I dock them for the first time?
- 6.2.2 Q. Why isn't my device streaming?
- 6.2.3 Q. Why isn't my VideoBadge docking?
- 6.2.4 Q. Can I move my devices from one VideoManager system to another one?
- 6.2.5 Q. Why does my device appear as locked on VideoManager?
- 6.1 Videos FAQs
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l Restart a DockController.
1. Navigate to the Devices tab, and select the DockControllers pane.
2. Find the relevant DockController, and click > View details next to it.
Users can filter by Name, Serial, and Version.
3.
Click Restart DockController in the top right-hand corner.
4. Choose Yes to restart it.
5. The DockController will be restarted.
l Upgrade a DockController.
1. Navigate to the Devices tab, and select the DockControllers pane.
2. Find the relevant DockController, and click > View details next to it.
Users can filter by Name, Serial, and Version.
3.
Click Upgrade DockController in the top right-hand corner.
4. The user will be given an opportunity to choose a DockController
image to use.
5. Click Upgrade DockController to confirm the choice.
l Download logs from a DockController:
1. Navigate to the Devices tab, and select the DockControllers pane.
2. Find the relevant DockController, and click > View details next to it.
Users can filter by Name, Serial, and Version.
3.
Click Download Logs from DockController in the top right-hand
corner.
The log will be downloaded to the user's PC as a ZIP file.
l Delete a DockController:
1. Navigate to the Devices tab, and select the DockControllers pane.
2. Find the relevant DockController, and click > View details next to it.
VideoManager - User Guide
5 Devices - how to...