RECEIVER SET UP GUIDE
1. Labeling Your Cables Use the labels provided to complete this step. Do not remove any cables from the receiver being replaced until Step 2. a. Attach the blue label to the cable connected to the “Home Video Network” port. b. You will either use an HDMI cable or RCA cables as your audio and video connection. Attach the black label to the cable connected to the“HDMI” port or attach the orange label to the cables connected to the "Audio/Video" RCA ports.
1. Labeling Your Cables (Cont’d) c. Attach the gray label to the cable connected to the "Power" port. POWER CORD POWER CORD 2. Disconnecting Your Cables a. Disconnect the cables from the receiver being replaced. Only disconnect the cables at the end connected to the receiver. Do not disconnect the cables from the wall or TV. Receiver Wall b. Disconnect the power cord from your receiver and wall. A new power cord was shipped with your 4K Joey, which will be used to power your new receiver.
3. Connecting the Cables to Your 4K Joey a. Connect the Home Video Network cable to the “Home Video Network” port on your 4K Joey. b. Connect the HDMI cable or the "Audio/Video" RCA cables from the TV to the corresponding ports on your 4K Joey.
3. Connecting the Cables to Your 4K Joey (Cont’d) c. Connect the power cord that came with your 4K Joey to the "Power" port on your 4K Joey.
4. Powering Your Equipment a. Make sure your TV power cord is plugged into the wall outlet and turn on your TV. b. Plug the power cord from your 4K Joey into a wall outlet. c. Your screen should now display the System Setup screen. If you do not see this screen, confirm that you are on the correct input for watching DISH programming. Check the input by pressing the Source/Input button located on the side, back, or front of your TV.
5. Downloading the 4K Joey software a. Wait while the System Setup wizard downloads your 4K Joey software. This process will take approximately 20 minutes. b. When the download is complete, your 4K Joey will reboot automatically.
6. Pairing Your Remote control a. Press the SAT button on your remote control to pair it to your 4K Joey. XXXX XXX-XX XXXX XXX-XX b. Once your remote control is paired, use your remote control to highlight "Next"and then press the SELECT button on your remote control.
7. Setting Your TV Configuration a. Using your remote control, scroll to the location where your 4K Joey is located and press SELECT on your remote control. Then, highlight "Next' and press SELECT on your remote control. b. Using your remote control, scroll to "4K" and press SELECT on your remote control. Then, highlight "Next" and press SELECT on your remote control. c. Using your remote control, highlight "Keep" and then press SELECT on your remote control to keep your TV display configuration.
7. Setting Your TV Configuration (Cont’d) d. Using your remote control, highlight "Pair with Remote Control," and then press the SELECT button on your remote control. e. Using your remote control, highlight "TV PAIRING WIZARD" and then press the SELECT button on your remote control. The TV Pairing wizard will now walk you through step-by-step instructions to configure your TV to work with your DISH remote control.
8. Testing Your 4K Joey Connectivity to the Internet a. Wait while your 4K Joey tests the internet connection. This process will take 1-3 minutes to complete. When complete, the System Setup wizard will automatically proceed to the next step. b. Using your remote control, highlight "Next" and then press the SELECT button on your remote control.
9. Linking Your 4K Joey to Your Hopper a. Using your remote control, highlight the Hopper you would like to link to and press the SELECT button. Once you select your Hopper, use your remote control to highlight "Next" and then press the SELECT button. b. Wait while your 4K Joey links to your Hopper. If your 4K Joey cannot link to your Hopper, check both receivers' cable connections. Then, using your remote control, highlight "Retry" and then press the SELECT button on your remote control. c.
10. Activating Your 4K Joey a. Please call 1-800-333-DISH (3474) to activate your 4K Joey. Have your Receiver ID and Smart Card ID ready for the DISH representative you speak to. b. Once your 4K Joey is activated, the System Setup wizard will authorize your 4K Joey. This process will take 10-15 minutes to complete. Once complete, the System Setup wizard will automatically proceed to the next step. c.
11. Return Your Original Receiver If there is a Smart Card in your receiver do not remove it; a new Smart Card has been issued with your new receiver. Do not pack any other equipment or attachments. a. Pack your original receiver and power cord and power supply in the provided trays. Your tray may appear different than shown. b. Place the receiver, power cord and power supply in the box that the new receiver came in.
11. Return Your Original Receiver(Cont’d) 1 LBS (800) 894-9131 DISH NETWORK 525 DUNNETT COURT SPARTANBURG SC 29303 PEEL HERE AND APPLY RETURN SHIPPING LABEL EA ND 1 LBS ER (111) 555-5555 20126944 13 MELO DR NORTH BANGOR NY 12966 LH SHIP TO: PE E d. Turn the original label over and peel off the yellow return shipping label to expose the adhesive.
www.dish.
IMPORTANT PRODUCT INFORMATION
Table of Contents Warning and Attention Symbols Warning and Attention Symbols............................................................. 1 This document provides various instructions. If you perform some of these instructions carelessly, you could injure or kill yourself or damage equipment or property. Instructions that require your special attention are indicated by the following symbols: Important Safety Instructions..................................................................
Important Safety Instructions Important Safety Instructions, cont. You must be aware of safety when you install and use the apparatus: 18 No objects, including flame sources such as lit candles, should be placed on 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use the apparatus near water. Clean the apparatus only with a dry cloth. Do not block any ventilation openings on the apparatus.
Important Safety Instructions, cont. Limited Warranty Proper Care of Your Equipment This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. • Always handle the apparatus carefully. Excessive shock and vibration can damage it.
Limited Warranty, cont. Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. DISH NETWORK SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. SOME STATES MAY LIMIT OR EXCLUDE THE FOREGOING LIMITATION, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
Residential Customer Agreement Residential Customer Agreement, cont. To view this Residential Customer Agreement (this “Agreement”) in Spanish, please visit dish.com/legal or call us at 800-333-DISH (800-333-3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com/legal o llame all 888-599-DISH (888-599-3474) y le enviaremos una copia. TO TIME UPON NOTICE TO YOU (INCLUDING, WITHOUT LIMITATION, BY PUBLISHING A CHANGED AGREEMENT TO DISH.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. C. Programming Restrictions. Certain Services (including, without limitation, some subscription Services, sporting events and broadcast network Services) may be blacked out in your viewing area without notice at any time and from time to time. In the event that you circumvent or attempt to circumvent any blackout, then you may be subject to legal action.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. 5. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES D. Alterations to Payment Terms. In the event that your account is past due on more than one (1) occasion, then we may at any time require that you pay for all Services and Equipment before you receive them and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point, all terms and conditions of such Pre-Pay Promotion will apply to you. A.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. 6. CANCELLATION OF SERVICE credits, refunds, price reductions or any other form of compensation for the unused portions of such discounted prices, fees or charges. A. Continuation of Services. Your subscription to Services will automatically continue unless and until you cancel your Services or we disconnect your Services, in each case as provided in this Agreement or in your applicable Promotion Agreement(s). B.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. D. DVR. DISH’s digital video recorder (“DVR”) functionality allows you to record programming in digital format. Total available recording time varies depending on your receiver and the nature of the programs being recorded. DISH does not guarantee access to or recording of any particular programming or that any such programming will not be deleted from your DVR.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. You have no right at any time to pledge, sell, mortgage, otherwise encumber, give away, alter or tamper with Leased Equipment, to remove or relocate Leased Equipment from your residence or to tamper with or alter any notice of our ownership on such Leased Equipment.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. B. ALTERATIONS TO EQUIPMENT. NONE OF THE RELEASED PARTIES WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT, INCLUDING, WITHOUT LIMITATION, REMOVING OR DISABLING SOFTWARE, APPLICATIONS, FEATURES AND/OR FUNCTIONALITIES. 11. PIRACY AND INFRINGEMENT C. LOSS OF RECORDED MATERIAL.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. interpretation and enforcement of this provision. Nothing in this Agreement precludes you from bringing issues to the attention of federal, state or local agencies (including, without limitation, the Federal Communications Commission). Such agencies can, in the event that the law allows, seek relief against us on your behalf. D. Arbitration Procedures.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. G. Class Action Waiver. NEITHER YOU NOR DISH SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER INDIVIDUALS OR ENTITIES, OR ARBITRATE ANY CLAIM IN A REPRESENTATIVE CAPACITY, INCLUDING, WITHOUT LIMITATION, AS A REPRESENTATIVE MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY, IN CONNECTION WITH ANY DISPUTE (as defined above).
Residential Customer Agreement, cont. Residential Customer Agreement, cont. 13. GENERAL to DISH, including, without limitation, any mobile telephone number(s). You acknowledge and agree that you do not need to provide a mobile telephone number to receive Services.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. F. Credit Checks. You authorize DISH to investigate your financial responsibility and creditworthiness (including, without limitation, acquiring credit reports and histories) and to report any payment defaults to credit reporting agencies. Such credit checks may require you to provide DISH with your Social Security number.
Residential Customer Agreement, cont. Residential Customer Agreement, cont. EXHIBIT 1 – FEES In addition to any amounts due for your Services and any other amounts due under this Agreement or your applicable Promotion Agreement(s), you agree to pay the prices, fees and charges listed in the table below (“Fees”) if and when applicable. DISH may change these Fees, increase or decrease these Fees or impose additional Fees without notice at any time and from time to time.
DISH Network L.L.C. Privacy Notice DISH Privacy Notice, cont. This Privacy Notice (“Notice”) explains how DISH Network L.L.C. (“DISH”) collects, uses and discloses information about DISH subscribers. In the Notice, the terms “DISH”, “DISH Network”, “we”, “us”, or “our” refer to DISH Network L.L.C., which owns and/or operates the DISH® direct broadcast satellite television service and related services (the “Service”). The term “you” refers to you as a subscriber to our satellite television service.
DISH Privacy Notice, cont. DISH Privacy Notice, cont. a remote control, or other devices through which you access the Service. DISH also obtains data related to your viewing choices and advertisements selected for you. We periodically summarize, anonymize, aggregate, and/or remove certain data elements from data sets that can be used to uniquely identify you, and employ other similar methods designed to inhibit direct association with your identity. decide whether to accept it.
DISH Privacy Notice, cont. DISH Privacy Notice, cont. III. How We Use Your Information We use personally identifiable information as permitted by the Communications Act and this Notice. IV. Disclosure of Information to Others DISH considers the personally identifiable information contained in our business records to be confidential.
DISH Privacy Notice, cont. 2. For “mailing list” or other purposes The Communications Act permits us to disclose limited personally identifiable information to others, such as charities, marketing organizations, or other businesses, for satellite or non-satellite “mailing list” or other purposes. From time to time we may disclose your name and address for these purposes.
DISH Privacy Notice, cont. FCC Compliance VIII. Examining Personally Identifiable Information You may examine your personally identifiable information we collect and maintain in our regular business records (generally, billing and account information). If you wish to obtain a copy of the information, please mail a written notarized request for a copy of your personally identifiable information to DISH Network L.L.C., Attn: PRIVACY, P.O.
FCC Compliance, cont. Agreement on Internet Usage This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back panel of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
If You Need Help Copyright Notice • Review the relevant documentation for your equipment at mydish.com/manuals. © 2017 DISH Network L.L.C., Englewood, Colorado 80112. All rights reserved. • On your receiver, select the Help tile from the main menu. • Visit mydish.com/chat for 24/7 support. The information in this document may change without notice. We may issue revisions to tell you about such changes. • Call the Customer Service Center at 1-800-333-DISH (3474).
If you need help, go to mydish.
