Wireless Joey GETTING STARTED GUIDE
Warning and Attention Symbols You must be aware of safety when you install and use this system. This Wireless Joey Getting Started Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
Equipment and Software Covered by this User Guide This Wireless Joey Getting Started Guide covers the Wireless Joey™ receiver and software models Wireless Joey. This Wireless Joey Getting Started Guide may cover other devices not listed here. Publishing Information Copyright © 2014. EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved. The information in this Wireless Joey Getting Started Guide may change without notice. Revisions may be issued to tell you about such changes.
Important Safety Instructions 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use the apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Important Safety Instructions, continued 20 Never insert objects of any kind into the receiver through openings, as the objects 21 22 23 24 25 26 27 may touch dangerous voltage points or short out parts. This could cause fire or electrical shock. Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them can be fatal.
Important Safety Instructions, continued If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • • Reorient or relocate the antenna assembly. Increase the separation between the equipment. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Wireless Joey Receiver With the Wireless Joey™ receiver, watch and record up to 6 channels of high-definition (HD) and standard-definition (SD) programming, while having the next-generation of TV content delivered, including multimedia services over IP-based networks.
Wireless Joey Receiver, continued The front and back panels of the Wireless Joey receiver are provided below.
SAT Mode To use the features described in this section, make sure you are in SAT mode by pressing the SAT Mode button. Use SAT Mode to control the Wireless Joey receiver. Note: Some features may not be available.
TV Mode To use the features described in this section, make sure you are in TV mode by pressing the TV Mode button. Remote programming is required. Note: Some features may not be available depending on your model.
DVD Mode To use the features described in this section, make sure you are in DVD mode by pressing the DVD Mode button. In addition to operating a DVD player, you can also use this mode to operate a VCR or Blu-ray Disc™ (BD) player. Remote programming is required. Note: Some features may not be available depending on your device model.
DVR Functions • Displays a list of recorded programs. • Plays a live or recorded program. • Pauses a live or recorded program. • S tops recording a program or playing a recorded program. • Records a program. • P ress BACK once to reverse the program four times as fast as normal play. Press BACK twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. The on-screen bar shows how far you’ve gone.
DVR Functions, continued • P ress FWD (Forward) once to fast-forward through the program four times normal speed. Press FWD twice to forward at 15 times normal speed, three times to forward at 60 times normal speed, and four times to forward at 300 times normal speed. The onscreen bar shows how far you have gone. Of course, you cannot forward into the part of a live program that has not been broadcast yet. • P ress SKIP FWD to skip ahead about 30 seconds in the program.
Using Remote Button Shortcuts In addition to their normal functions, some buttons on your remote control have special shortcut functions. These shortcuts are enabled while navigating the on-screen Electronic Program Guide (EPG) or viewing the scrollable list of events. DVR Buttons The following table lists some of these shortcuts for the gray set of buttons that normally control your DVR functions. Note: Scheduled updates to your receiver software may add to or modify these shortcuts.
Using Remote Button Shortcuts, continued Colored Buttons The following table lists some of the shortcuts for the colored set of buttons on your remote control. Note: Scheduled updates to your receiver software may add to or modify these shortcuts.
Inserting the Batteries 1 2 3 Pull the remote battery cover off. Insert 4 AAA batteries of the same type and kind, making sure to match the plus (+) ends with the plus markings on the battery case. Replace the remote battery cover.
Connecting to Home Network The Wireless Joey receiver uses Wi-Fi to connect to a Wireless Joey Access Point, which uses an Ethernet connection to connect to your Home Network, making it possible to share programming and recorded content. Note: Using the Wireless Joey Access Point Installation Instructions, set up your Wireless Joey Access Point first before starting this procedure. 1 Connect cable(s) to the appropriate connection on the back of the Wireless Joey receiver.
Connecting to Home Network, continued 3 Turn on the Wireless Joey receiver and TV. Change your TV to the correct input or source using the remote that came with the TV. Consult your TV user’s guide for assistance. 4 Turn up the volume on your TV and confirm you have sound. If you don’t have sound, your system may require you to connect audio (red and white) RCA-type cables between the Wireless Joey receiver’s Audio Outputs and the TV’s audio input connections.
Connecting to Home Network, continued 5 6 Press SELECT on the front panel of the Wireless Joey to begin the Wireless Joey Installation Wizard. Press the WPS button on the front panel of the Wireless Joey Access Point to begin the Wireless Joey Installation Wizard and to connect the Wireless Joey to the Wireless Joey Access Point.
Connecting to Home Network, continued 7 When the Wireless Joey connects to the Wireless Joey Access Point, it then connects to a Hopper receiver. The Starting Up screen appears. The cursor appears on the screen. After a few minutes, the Receiver Setup Wizard screen appears.
Connecting to Home Network, continued 8 Press PAIR on your remote. The Pair Remote option becomes highlighted. Select a Location Name for the Wireless Joey and select Next. The system updates the software and reboots; this process takes several minutes. 9 If your connection is recognized, the video resolution is correctly selected; select Next. If you change the format for the HDTV setup, select the video resolution for your HDTV under TV Type and select Next.
Connecting to Home Network, continued 10 Select Yes to save the settings. The system looks for an available host receiver. If the Wireless Joey finds more than one Hopper, select the Hopper to which you want to link the Wireless Joey. 11 To link the Wireless Joey to the Hopper receiver, press Select. 12 Select Save. This step takes several minutes to complete. 13 Select Watch TV to watch your DISH programming. Select Guide to display the program guide. Select Settings to display the Settings Menu.
Programming Remote to Control Another Device You can program your DISH remote to control another device, such as a TV, DVD, Blu-ray Disc™ player, VCR, audio receiver, or ampliflier. The receiver scans the database of codes for the particular device and tries each code. When you find one that works, you save that code.
Programming Remote to Control Another Device, continued 5 Sort by I-J K-L Scroll the Sort By (or Aux Device) list to position the selected option within the blue highlight bar. M-N O-Q R-S 6 Brand RadioShack Highlight the device’s name in the Brand list and select Next. RCS Realistic Reoc RevolutionHD 7 Yes 8 Select Yes to test the remote with the device. Press the Mode button for the device you are setting up. Release. Press POWER to turn off your device.
Programming Remote to Control Another Device, continued 10 Using the remote, turn the device on and try some other remote buttons to make sure they work. When finished, press and release SAT to switch modes. Yes OR No 11 If the code worked for other buttons, select Yes and continue to step 11. If the code did not work, select No and return to step 6 for the next code for the brand of your device.
Setting Parental Controls To place parental controls on the programming coming to the TV connected to this Wireless Joey receiver, you can either copy the settings from the Hopper or Hopper with Sling receiver, or you can set different parental controls for your Wireless Joey receiver. To copy the parental controls that have been set for the Hopper or Hopper with Sling receiver, go to your Hopper or Hopper with Sling receiver, press MENU, select Settings, select Parental Controls, and select Copy Settings.
Setting Parental Controls, continued 4 Ratings Restrictions None Low Medium High 5 Hide Adult Channels Select one of the following from Ratings Restrictions: • None • Low • Medium • High Select Yes to hide adult channels or leave No selected. Yes No 6 Restrict Purchases Select Yes to restrict purchases or leave No selected. Yes No 7 Restrict Applications Select Yes to restrict applications or leave No selected. Yes No 8 Save Select Save. Confirm Password.
Sharing Content If all tuners are in use, you may either join one of the events or watch a program found under PrimeTime Anytime™, On Demand, or recorded on the DVR. 1 Press the red button to display the TV Viewing Status screen. You may join a program that is being displayed on another TV on your home network or watch PrimeTime Anytime, On Demand, or a program recorded on the DVR. If the event is grayed out, you are unable to join it.
Backing Up Settings After setting up the remote and the Wireless Joey receiver, you can back up your settings. If you back up your settings, you can easily restore your settings. 1 Press MENU, select Settings, and then select System Wizard. 2 Backup If you have finished setting up a new remote and receiver, select Backup. Backup saves your receiver and remote settings. 3 Back When Backup is complete, select Back to return to System Wizard.
Restoring Settings If you should lose settings that have been backed up (see Backing Up Settings on page 23), you can restore the remote and receiver settings. 1 2 3 4 5 Press MENU, select Settings, and then select System Wizard. Restore Device Remote Receiver Back If you are setting up a new remote and used Backup with the previous remote, click on Restore to restore the settings. Select either Receiver or Remote settings to restore from the Device List.
Locating the Remote When you are looking for the remote, try the LOCATE REMOTE feature on the front panel of the Wireless Joey receiver. 1 2 LOCATE REMOTE Press LOCATE REMOTE on the front panel of the Wireless Joey receiver. If the missing remote control is paired to this Wireless Joey receiver and within radio frequency (RF) range, there should be a series of tones you hear to help find the location of the remote. It may take up to 30 seconds after touching LOCATE REMOTE before you hear the tones.
Troubleshooting Use this information if you have a problem using the Wireless Joey receiver. To solve a particular problem, do the following: • In the following section, find the information that relates to the problem you are experiencing. Try the suggested solution for that problem. • Make sure your remote control has fresh batteries. If you see the Remote Battery Low warning on your TV screen, it is time to change the batteries. • Visit mydish.com/support.
Troubleshooting, continued Your picture is snowy (or black or blue). What to do: Make sure your TV is tuned to the correct channel. Make sure the cables are completely and correctly connected from the Wireless Joey receiver to the TV and from the Wireless Joey receiver to the home network. While performing a remote control procedure, the remote control stops working. What to do: Start over again.
Troubleshooting, continued If your remote is showing that it is paired but isn’t working, select Un-Pair on the System Info screen and listen for the confirmation tone. Press PAIR to pair the remote again. If you do not hear the tone, continue with the next suggestion. If your remote is not listed or cannot be un-paired on the System Info screen, then complete the following steps: 1 Press and hold SAT until all the Mode buttons light up and release.
Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. DISH Network L.L.C.
Limited Warranty, continued Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. DISH SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. SOME STATES MAY LIMIT OR EXCLUDE THE FOREGOING LIMITATION, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
DISH Exchange Program DISH offers two options if you need to replace your satellite receiver equipment or its accessories. Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.
FCC Compliance The following text is extracted from Federal Communications Commission (FCC) regulations, as of the publication date of this User’s Guide. Contact the FCC (see following) or your library for the complete text of the regulations. This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1. 2.
Agreement on Internet Usage via Wireless Joey Receiver The software contained in the receiver may reference, display, link to, and provide users access to web services, sites, and information located worldwide through the Internet.
If You Need Help 1. Review the Hopper, Hopper with Sling, and Wireless Joey receiver guides available at mydish.com/ manuals. 2. See Troubleshooting on page 26. 3. On your receiver, select the Help tile from the Main Menu. 4. Visit mydish.com/chat for 24/7 support. 5. Call the Customer Service Center at 1-800-333-DISH (3474). For additional information, refer to the Residential Customer Agreement included with your Hopper and available at mydish.com/legal.
Index B L Back up Settings 23 Limited Warranty 29 Locate Remote 25 C Connect Wireless Joey Receiver to Home Video Network 11 D P Parental Controls 20 Program Remote to Control Another Device 17 DVD mode 5 DVR buttons Back 6 DVR 6 Forward 7 Pause 6 Play 6 Record 6 Skip Back 6 Skip Forward 7 Stop 6 R E T Exchange Program 31 Troubleshooting 26 TV mode 4 F FCC 32 Front Panel Controls 2 Rear Panel Connections 2 Remote Button Shortcuts 8 Restore Settings 24 S SAT mode 3 Set up Wireless Joey Receiver
Wireless Joey Receiver Information You may need to provide this information if you call the Customer Service Center. Note: Some of the items listed below may not be used at this time.
For all your customer needs, go to www.mydish.
