PitchTracker Softball 1 — Last update: Jul 09, 2020 Diamond Kinetics Copyright © 2020 Diamond Kinetics
Table of Contents 1. Getting Started ....................................................................................................................................... 2 1.1. Safety Information ........................................................................................................................... 3 1.2. Package Contents ........................................................................................................................... 4 1.3. Download the Mobile App...........
12.2.1. Edit Performance View........................................................................................................ 41 13. Navigating Groups.............................................................................................................................. 42 13.1. Player View ................................................................................................................................. 43 13.1.1. Group Member ....................................................
Diamond Kinetics PitchTracker Softball - 1 1.
Diamond Kinetics PitchTracker Softball - 1 1.1. Safety Information IMPORTANT PLEASE READ CAREFULLY BEFORE USING PITCHTRACKER SOFTBALL TM PitchTracker Softball consists of the Smart Softball and the PitchTracker Softball iOS app. This user guide contains important safety, handling and warranty information, as well software license information for PitchTracker Softball. Please read carefully before using PitchTracker Softball.
Diamond Kinetics PitchTracker Softball - 1 1.2.
Diamond Kinetics PitchTracker Softball - 1 1.3. Download the Mobile App Download the PitchTracker Softball app from the App Store on your iOS device. * To see a list of our compatible Apple devices, click here.
Diamond Kinetics PitchTracker Softball - 1 1.4. Create an Account Accounts can be created using our DK Web App or in the PitchTracker Softball App. DK Web App 1. Go to our DK Web App 2. Fill out the sheet on the page PitchTracker Softball App 1. Download the PitchTracker Softball app on to your iOS device 2. Open the app and select “Sign Up” on the log in page 3. Choose whether you are a Player or Coach (If you are not the one throwing, you should select Coach) 4.
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Diamond Kinetics PitchTracker Softball - 1 2.1. Turning your SmartBall ON/OFF Turning Your Smart Softball On: To turn your Smart Softball on, simply toss it up in the air rapidly, making sure to put spin on it. Your Smart Softball can also be turned on by being placed on the charger or throwing a pitch. Turning Your Smart Softball Off: 1. With your Smart Ball paired to the device, navigate to the Pair Ball Page from the main menu of the app. 2. Select the ‘i’ to the far right of your PitchTracker 3.
Diamond Kinetics PitchTracker Softball - 1 2.2. Pairing Smart Ball Let’s get your PitchTracker Paired! To pair to your ball, make sure that it is on and in range! Placing the ball on the charger is a sure-fire way to turn it on! 1. Open the PitchTracker app and open up the main menu (3 stacked lines in the upper left) 2. Select PAIR BALL 3. At the top of the next page you’ll see Smartballs. This page lists all of the Smartballs that are turned on and in range. Click on your PitchTracker to pair to it.
Diamond Kinetics PitchTracker Softball - 1 “I don’t see my PitchTracker listed here.” We can certainly help you out! Please reach out to our Support Team at support@diamondkinetics.com “The line underneath my PitchTracker is Blue/Purple” The blue line means that the PitchTracker is currently connected through Apple Settings. Exit the app and go to your Bluetooth Settings on your device. Disconnect from the PitchTracker here.
Diamond Kinetics PitchTracker Softball - 1 2.3. Firmware Version (Smart Ball) Your PitchTracker Smart Ball runs it’s own Firmware Version.
Diamond Kinetics PitchTracker Softball - 1 2.3.1. Checking your Firmware Version To check if your firmware version is up to date, follow the steps below: 1. Pair your PitchTracker to your iOS device. (Click Here to learn how) 2. Navigate to the Pair Ball Page from the main menu of the app. 3. Select the ‘i’ to the far right of your PitchTracker 4. This next page is your Smart Ball Information, you’ll see an option that says FIRMWARE VERSION 5. Tap on this option to check if it’s up to date.
Diamond Kinetics PitchTracker Softball - 1 2.3.2. Updating your Firmware Version Let’s get your Firmware up to date with the latest version and get you pitching! 1. Pair your PitchTracker to your iOS device. (Click here to learn how.) 2. Navigate to the Pair Ball Page from the main menu of the app. 3. Select the ‘i’ to the far right of your PitchTracker 4. This next page is your Smart Ball Information, select the FIRMWARE VERSION option 5.
Diamond Kinetics PitchTracker Softball - 1 2.4. Charging 1. Plug the charging station into a powered USB port. 2. Place an O-Ring in the center of the charging pad. (Make sure the DK Logo faces up on the charging pad) 3. Place the Smart Softball on top of the O-Ring on the charger with the lightning bolt graphic facing down. The battery will last up to 7 hours with continuous use. “My charger keeps blinking red.” This means the ball is not making a good connection with the charging pad.
Diamond Kinetics PitchTracker Softball - 1 2.4.1. Check Battery Level To determine the battery level of your Smart Ball: 1. Pair your sensor to your iOS device. (Click Here to learn how.) 2. Navigate to the Pair Ball Page from the main menu of the app. 3. Select the ‘i’ to the far right of your PitchTracker 4. This next page is your Smart Ball Information, you’ll see an option that says Battery Level The battery will last up to 7 hours with continuous use.
Diamond Kinetics PitchTracker Softball - 1 2.5. Naming your Smart Ball You have the ability to change the name of your Smart Ball. This will change the name it appears under when it is being paired. To change the name of your Smart Ball, follow the steps below: 1. Pair your sensor to your iOS device. (Click Here to learn how.) 2. Navigate to the Pair Ball Page from the main menu of the app. 3. Select the ‘i’ to the far right of your PitchTracker 4.
Diamond Kinetics PitchTracker Softball - 1 3. Smart Softball Care Moisture Do not submerge your leather Smart Softball in water for a long duration of time. The Smart Softball is similar to a softball and is not waterproof. Extended exposure to water can cause the ball to become waterlogged and damage the internal components. Do not attempt to dry it with an external heat source, such as a microwave oven or hair dryer.
Diamond Kinetics PitchTracker Softball - 1 4. Finishing Your Profile Now that you have the PitchTracker Softball App downloaded, let’s finish setting up your profile! You can access your profile by selecting the three (3) stacked lines in the upper left hand corner of your home screen, followed by selecting your profile picture above your name. Or by selecting your profile picture in the upper right hand corner of the page. This is your profile page.
Diamond Kinetics PitchTracker Softball - 1 5. App Dashboard Information The app dashboard is the home page of the app and let’s you easily navigate throughout the entire app. At the top of the dashboard, in the left hand corner, you’ll see three (3) stacked lines. This is your main menu, where you can get to your Home, Groups, Pair Ball, Settings, Just Chart and the logout option. To exit the main menu, click on the right side of the screen.
Diamond Kinetics PitchTracker Softball - 1 6. Start a Pitch Session There are multiple ways to starting a pitch session in PitchTracker Softball. 1. Using PitchTracker Softball as a Player 2. Using PitchTracker Softball as a Coach and recording pitches with a player in a Group 3.
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Diamond Kinetics PitchTracker Softball - 1 7.1. Metric View Welcome to Metric View! At the top of the page you’ll see three (3) icons: pitch icon, a grid and a video camera. The Pitch icon should be highlighted white. Here in Metric View you have a quick glance at some of your metrics as well as a visual representation of your Spin Direction. Your Release Velocity and Spin Rate appear at the top of the page. Below that is a visual representation of your Spin Direction.
Diamond Kinetics PitchTracker Softball - 1 Across the top of the page see Metrics. Beside each metric you’ll see a switch. Green means on. White means off. You will want the switch to show green next to each metric you want to be able to view on your Pitch View. To the far right of each metric you’ll see 3 stacked lines. Press and hold on these lines and you can rearrange where that metric sits on the list. This will change the order that the metrics appear in on your Pitch View.
Diamond Kinetics PitchTracker Softball - 1 7.2. Charting You have the ability to manually chart pitches based on pitch type and where they are thrown. To learn how to chart pitches in a live session click here. To learn how to chart pitches in a past session click here. To get to Charting from the main Metric View, select the grid icon (center icon) from the dark grey bar at the top of the page. The Charting View has a strike-zone grid in the center of the page.
Diamond Kinetics PitchTracker Softball - 1 Options Menu In the upper right hand corner you’ll see three (3) icons: a dot with curved lines on either side, two arrows and three (3) stacked dots. The dot with the curved lines indicates if your Smart Ball is connected or not. It will show green when a Smart Ball is connect and grey when there is no Smart Ball is connected. Select the three (3) stacked dots. This is your options menu. By selecting this, it will open up with three (3) different options.
Diamond Kinetics PitchTracker Softball - 1 7.2.1. Live Session Charting During your live session, manually chart your pitches. In a live session select the grid icon (center icon) from the dark grey bar at the top of the page. You’ll see a strike-zone grid with several colored shapes across the top. Each colored shape is a different pitch type. These pitch types will match the ones selected in your profile. 1. Throw the pitch (you’ll see a green bar load across the screen) 2.
Diamond Kinetics PitchTracker Softball - 1 7.2.2. Past Session Charting During your historical session, you can manually chart your past pitches. In a historical session select the grid icon (center icon) from the dark grey bar at the top of the page. You’ll see a strike-zone grid with several colored shapes across the top. Each colored shape is a different pitch type. These pitch types will match the ones selected in your profile. Make sure that your pitches are showing across the top of the screen.
Diamond Kinetics PitchTracker Softball - 1 7.3. Video Welcome to Video! Here in video you have the ability to video your pitching motion! Check your video out after you pitch or later from history! At the top of the page you’ll see three (3) icons: pitch icon, a grid and a video camera. The video camera should be highlighted white. To record video, just press the red record button at the bottom of the screen! Our video records in a “Set and Forget” mode.
Diamond Kinetics PitchTracker Softball - 1 Across the top of the page see Metrics. Beside each metric you’ll see a switch. Green means on. White means off. You will want the switch to show green next to each metric you want to be able to view on your Pitch View. To the far right of each metric you’ll see 3 stacked lines. Press and hold on these lines and you can rearrange where that metric sits on the list. This will change the order that the metrics appear in on your Pitch View.
Diamond Kinetics PitchTracker Softball - 1 8. As a Player To start a swing session in the PitchTracker Softball app follow the steps below. 1. Make sure your ball is turned on 2. Open up the PitchTracker Softball App and pair through the Pair Ball Page 3. Once your ball is paired, go back to the home screen of the app by using the Main Menu (select the three stacked lines in the upper left, then Home) 4.
Diamond Kinetics PitchTracker Softball - 1 9. Through a Group Follow the steps below to start a swing session in the PitchTracker Softball app through the Groups feature: 1. Make sure your ball is turned on 2. Open up the PitchTracker Softball App and pair through the Pair Ball Page 3. Navigate to your Group page by using the Main Menu (select the three stacked lines in the upper left, then Groups) 4. From your Groups list, select the Group that the player is in 5.
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Diamond Kinetics PitchTracker Softball - 1 10.1. Creating a BullPen To get to Bullpens, select the grid icon at the bottom of your Dashboard page that says Bullpens. You’ll be directed to your Bullpens page. Here is where all of your Bullpens that you created will appear. To create a new one, select the Create Bullpen button at the bottom of this page. You’ll be asked to name your Bullpen. Once named, you will not be able to change it. Select Next once you’ve named it to move on.
Diamond Kinetics PitchTracker Softball - 1 10.2. Assigning a BullPen To get to Bullpens, select the grid icon at the bottom of your Dashboard page that says Bullpens. You’ll be directed to your Bullpens page. Here is where all of your Bullpens that you created will appear. To assign a Bullpen to a group member select the Bullpen you want to assign. You’ll be taken into that Bullpen. At the bottom of that page, you should see ASSIGN BULLPEN. Selecting a Group Member You’ll be taken to your groups list.
Diamond Kinetics PitchTracker Softball - 1 10.3. Throwing a BullPen TTo get started, make sure that you have a ball connected to your device. To get to Bullpens, select the grid icon at the bottom of your Dashboard page that says Bullpens. You’ll be directed to your Bullpens page. Throwing a Bullpen From your list of Bullpens, select the Bullpen you’d like to throw. Once selected you’ll be taken into that Bullpen. At the bottom of page you’ll see an option for Throw Bullpen.
Diamond Kinetics PitchTracker Softball - 1 pitch was actually thrown. The pitch that you chart will be a solid shape. 3. You’ll see the next pitch appear at the top labeled with the desired pitch type. You’ll also see that pitch represented on the grid with a dashed outline. Throw the next pitch as marked. 4. The previous pitch you threw will fade out as you chart your next pitch 5.
Diamond Kinetics PitchTracker Softball - 1 11. Just Chart Feature Here in the Just Chart feature you will only be charting pitches. A ball does not need to be connected to use this feature as no metrics are being recorded. To use the Just Chart feature, select the Main Menu (3 stacked lines at the top of the page). Then select the Just Chart option listed there. You will be taken to the Just Chart page. You’ll see a strike-zone grid with several colored shapes across the top.
Diamond Kinetics PitchTracker Softball - 1 12. Activity The Activity option is your history and is made up of Sessions and your Performance.
Diamond Kinetics PitchTracker Softball - 1 12.1. Sessions Welcome to Sessions! Here you’ll have a quick and easy view of past sessions and history. Calendar The top half of the page will show a calendar month. You can scroll through different months by using the arrows at the top or by using your finger to swipe right or left. Dates that have sessions recorded on them will have a green circle around them. Session Rows Below the month view you’ll see several rows with information on them.
Diamond Kinetics PitchTracker Softball - 1 12.2. Performance Welcome to Performance View! Here you’ll get to see the trends for all of your different pitches. The Performance View page is made up by different graphs. Each graph is for a separate pitching metric. The name of the metric will be displayed at the top of the graph as well as the units that metric is measured in.
Diamond Kinetics PitchTracker Softball - 1 12.2.1. Edit Performance View “Now that I’ve seen my Performance View, how can I edit it?” From the Performance View page, select green circle with the white pencil in the lower right hand corner of the page. You’ll be taken to a page that says Metric Preferences. Pitch Types Below that you’ll see PITCH TYPES. The pitch types shown here should match the ones chosen in your profile. Beside each Pitch Type you’ll see a switch. Green means on. White means off.
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Diamond Kinetics PitchTracker Softball - 1 13.1. Player View To view groups select the three stacked lines in the upper left hand corner of your screen. Then select Groups from the menu that slides out.
Diamond Kinetics PitchTracker Softball - 1 13.1.1. Group Member As a player in a Group you do not have the ability to view or record other group member’s data. You will only be able to see what other players are in the group. However, groups that are marked as secret do not allow group members to see who else is in the group. If you wish to leave the group, select the three dots in the upper right corner of the screen. At the bottom of the page, select that you wish to leave the group.
Diamond Kinetics PitchTracker Softball - 1 13.2. Finding a Group To find a group select the green circle with white + in the lower right hand corner of the page. Then select Find Group. At the top of the next page, you’ll see a grey bar that says “Search”. Select inside of the grey search bar. Type in the name of the group you want to join and then select Search. From the results that appear, select the Join option on the correct group.
Diamond Kinetics PitchTracker Softball - 1 13.3. Coach View To view Groups select the View Groups option in the bottom of your home page. You can also reach Groups by selecting the three (3) stacked lines in the upper left hand corner of your screen. Then select Groups from the menu that slides out.
Diamond Kinetics PitchTracker Softball - 1 13.3.1. Creating a Group To create a group select the green circle with white + in the lower right hand corner of the page. Then select Create Group. Here you’ll be asked for a group name, group description (optional) and privacy settings. There are three (3) different settings for privacy: Open, Closed and Secret. Open: In the Open privacy settings, a group is searchable as well as able to be joined for any players.
Diamond Kinetics PitchTracker Softball - 1 13.3.2. Admin Abilities As an Admin of the group you have the ability to view player’s history and record pitches in a player’s account. The subscription status of a player’s account may restrict some of these abilities. If a player’s account is unsubscribed, you will not be able to view any of their history. You will also have a limited amount of metrics to view when recording a session.
Diamond Kinetics PitchTracker Softball - 1 13.3.3. Group Admin If you create a group, you will be the admin of the group. Admins have the ability to promote other members to admin status. To do this access the group by logging in through the Web App. The Group Admin is the administrator of the group. They have the ability to view and access every player account in the group as well as add, create or move any players.
Diamond Kinetics PitchTracker Softball - 1 13.3.3.1. Add a Player The “Add Player” option is to add users to your group who already have an existing DK account. If you are creating an account for a new player, you’ll want to select “Create Player” To add a player to your group, select the three (3) stacked dots in the upper right-hand corner of your group’s page. You’ll see an option for “Add Player”. Select “Add Player”. At the top of the next page, you’ll see a grey bar that says “Search”.
Diamond Kinetics PitchTracker Softball - 1 13.3.3.2. Create a Player To create a player in a group select the three (3) stacked dots in the upper righthand corner of your group’s page. You’ll see an option for “Create Player”. Select “Create Player”. Next you’ll be take to a registration page where you’ll create the player’s profile.
Diamond Kinetics PitchTracker Softball - 1 13.3.3.3. Edit Group To edit a group, select the group from your groups list. Once in the group you’ll see three (3) stacked dots in the upper right-hand corner, select that for your groups menu. You’ll see an option for Edit Group. Here you’ll be able to Edit your group name, group description and group type (privacy settings). Once your edits are complete, select Save and you’ll be taken back to that group’s page.
Diamond Kinetics PitchTracker Softball - 1 13.3.3.4. Delete Group To delete a group go into the group from your Groups List. Select the three (3) stacked dots in the upper right-hand corner. Then select the Delete Group option. At the bottom of the page you will be asked if you would like to delete the group. Select Delete Group.
Diamond Kinetics PitchTracker Softball - 1 13.3.3.5. Removing a Player Have players in your group that you want to remove? To remove players from a group, go into the group you’d like to remove the player from. Find the player’s name in the group. Press on the player’s name and drag your finger to the left of the screen. You’ll see a red Delete appear to the right of the name. Click Delete.
Diamond Kinetics PitchTracker Softball - 1 14. Disconnected Pitches When your PitchTracker ball is turned on, it will track any pitch that is thrown whether connected to the app or not. When the ball is connected to the PitchTracker app, all of the pitches will transfer to the app and the data will be stored on the Diamond Kinetics server where it can later be pulled down and viewed.
Diamond Kinetics PitchTracker Softball - 1 14.1. Creating a Session How do I upload disconnected pitches to my account? 1. Make sure your ball is turned on 2. Connect the ball to your PitchTracker app via the Pair Ball Page 3. Go back to the Dashboard 4. You will be prompted that there are stored pitches on your ball and be asked what to do with them. 5. Select Create Session (you’ll then see the pitches transfer into the app) 6.
Diamond Kinetics PitchTracker Softball - 1 14.2. Assign to a Group Member How do I assign disconnected pitches to a group members account? 1. Make sure your ball is turned on 2. Connect the ball to your PitchTracker app via the Pair Ball Page 3. Go back to the Dashboard 4. You will be prompted that there are stored pitches on your ball and be asked what to do with them. 5. Select Assign to Player. 6. You’ll be taken to your Group list, select the group the player that you want to assign pitches to is in.
Diamond Kinetics PitchTracker Softball - 1 15. Pitch Metrics PitchTracker Baseball measures five (5) different pitching metrics broken up into three (3) categories: Release, Timing and Delivery.
Diamond Kinetics PitchTracker Softball - 1 15.1. Release Metrics in the Release Category are metrics based off of the release of your pitch.
Diamond Kinetics PitchTracker Softball - 1 15.1.1. Release Velocity Definition: The speed of the ball just after it is released from the hand. Speed is measured in MPH (miles per hour). On-field Impact: Higher velocity means the ball gets to the batter faster and requires quicker reaction by the batter. It will also help fielders get the ball to their target faster.
Diamond Kinetics PitchTracker Softball - 1 15.1.2. Spin Rate Definition: The average spin rate of the ball as it travels from the point of release until it is caught. Spin rate is measured in RPMs (revolutions per minute). On-field Impact: The higher spin rate generally means more break on the pitch; that is, more movement side-to-side or upand-down.
Diamond Kinetics PitchTracker Softball - 1 15.1.3. Spin Direction Definition: The direction of the ball’s spin after release as it travels to the plate. Spin Direction is defined as the direction of motion of the leading edge of the ball (the side of the ball facing the batter as it moves to the plate). How DK Shows It: In the PitchTracker Softball app, Spin Direction is displayed graphically as a spinning arrow around a Softball.
Diamond Kinetics PitchTracker Softball - 1 15.2. Timing Metrics in the Timing Category are metrics based off of the timing of your pitching motion.
Diamond Kinetics PitchTracker Softball - 1 15.2.1. Delivery Time Definition: Delivery time is the total time the ball is in the player’s hand from initial movement to the release of the ball. On-field Impact: It is important for a pitcher to keep her delivery the same across different pitch types. This makes it harder for batters to pick up on different pitches being thrown.
Diamond Kinetics PitchTracker Softball - 1 15.3. Delivery Metrics in the Delivery Category are metrics based off of the delivery of your pitching motion.
Diamond Kinetics PitchTracker Softball - 1 15.3.1. Extension Definition: The horizontal distance, directed toward the catcher, from set point to release of the ball from the hand. Stride is an important factor in extension because it moves your body forward — the longer the stride the longer the possible extension. On-field Impact: Extension is important for pitchers because it essentially shortens the distance and puts them closer to the plate.
Diamond Kinetics PitchTracker Softball - 1 16. Premium Pitcher Softball To maintain full access to the PitchTracker Softball App, users will need to subscribe to Premium Pitcher Softball. When you create an account, you’ll have a 14-day free trial to Premium Pitch Softball that begins at the first sign of use (throwing a pitch). Once your 14-day free trial ends, subscribe to Premium Pitcher Softball and have unlimited access to PitchTracker Softball.
Diamond Kinetics PitchTracker Softball - 1 17. Support Welcome to Diamond Kinetics Support! Select one of the sections below.
Diamond Kinetics PitchTracker Softball - 1 17.1. Customer Support Our Customer Support is available through: 1. Email (9:00am to 5:00pm Mon-Fri) 2. Phone (9:00am to 5:00pm Mon-Fri) 3. Chat (9:00am to 10:00pm Mon-Fri and 10:00am to 10:00pm Sat & Sun) Email You can email us at support@diamondkinetics.com. Or you can fill out a support form here and it will get sent to our email! Phone Give us a call at 412-223-5341 ext 1. Chat In your PitchTracker Softball App select the Support option.
Diamond Kinetics PitchTracker Softball - 1 17.2. Return Policy If the PitchTracker Smart Softball has been unopened and/or unused within 30 days of purchase, Diamond Kinetics offers a full refund.
Diamond Kinetics PitchTracker Softball - 1 17.3. Manufacturer’s Warranty PITCHTRACKER SOFTBALL PRODUCTS Diamond Kinetics, Inc. of 700 River Avenue, Pittsburgh, PA 15212, (“Diamond Kinetics”) or the (“Company”) provides a limited consumer hardware warranty to the original consumer user (the “Customer”) of the Diamond Kinetics PitchTracker Softball product..
Diamond Kinetics PitchTracker Softball - 1 18. Best Practice Setup with Pitcher and Catcher When using the PitchTracker with just a Pitcher and Catcher there is a best practice setup to make sure all of your pitches transfer quickly to the app! * * When a pitch is thrown, a green bar will transfer across the top of the screen. Once the green bar has filled all the way across the screen, the pitch has been successfully transferred.
Diamond Kinetics PitchTracker Softball - 1 Welcome to PitchTracker Softball’s New Look! PitchTracker Softball’s got a new look! Click one of the option’s below to learn how to navigate through the different sections.
Diamond Kinetics PitchTracker Softball - 1 19. Compliance and Certifications Federal Communications Commission Model: DKT003 FCC ID: 2ABWR-DKT003 Industry Canada Model: DKT003 IC: 12312A-DKT003 Compliance Statement 1. FCC Interference Statement (Part 15.105 (b)) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Diamond Kinetics PitchTracker Softball - 1 ii. Label and compliance information – advise host manufacturers to provide a physical / e-label stating, “Contains FCC ID: XXXXXYYYYYYYY”. “Contains IC: XXXXXYYYYYYYY” with their finished product 5. ISED Canada RSS-Gen Notice (in English and French): “This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS. Operation is subject to the following two conditions: 1.
