STRATA DK DIGITAL TELEPHONE DIGITAL TELEPHONE USER GUIDE Release 1 © COPYRIGHT 1993 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. All rights reserved. No part of this manual may be reproduced in any form or by any means — graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of information retrieval systems — without express written permission of the publisher of this material.
STRATA DK DIGITAL TELEPHONE TRADEMARKS AND SERVICE MARKS The following trademarks and service marks are used in this document: ■ STRATA®: registered trademark of Toshiba America Information Systems, Inc. In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors, and Publishers, or other similar organization, if radio or television broadcasts are used for the Musicon-Hold feature of this telecommunications system.
Table of Contents STRATA DK DIGITAL TELEPHONE TABLE OF CONTENTS SUBJECT INTRODUCTION General Description .......................................................................................................... Purpose ............................................................................................................................ Organization ..................................................................................................................... How to Use This Guide.............
STRATA DK DIGITAL TELEPHONE TABLE OF CONTENTS SUBJECT Calling System or Station Speed Dial Numbers........................................................... Chain Dialing Speed Dial Numbers.............................................................................. Saved Number Redial....................................................................................................... DTMF Tone Dialing With * and # .....................................................................................
STRATA DK DIGITAL TELEPHONE TABLE OF CONTENTS SUBJECT Door Phone....................................................................................................................... Handsfree Monitoring ....................................................................................................... Alarm Reset ...................................................................................................................... Background Music (BGM) Over Telephone Speakers .......................
STRATA DK DIGITAL TELEPHONE TABLE OF CONTENTS SUBJECT PAGE APPENDIX A 1000-series Button Designations ....................................................................................... A-1 GLOSSARY ................................................................................................................................................. G-1 INDEX ..................................................................................................................................................
Introduction STRATA DK DIGITAL TELEPHONE INTRODUCTION GENERAL DESCRIPTION Toshiba digital telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code. PURPOSE This document is designed as a guide to using the 2000-series and the older 1000-series digital telephones for a STRATA DK8 or DK16 system.
STRATA DK DIGITAL TELEPHONE INTRODUCTION ORGANIZATION This user guide is divided into the following sections. The Introduction consists of a general description of the digital telephones as well as the purpose and organization of this document. Suggestions on how to use the user guide also appear in this section. Chapter 1, "General Information," provides descriptions of the functions of all the feature buttons along with their associated Light Emitting Diodes (LEDs) available to the telephones.
STRATA DK DIGITAL TELEPHONE INTRODUCTION ACTION TEXT SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A PROCEDURE ARE NUMBERED AND ENTERED IN THE LEFT-HAND COLUMN. STRATA DK FEATURE OPERATION HANDSFREE ANSWERBACK CHAPTER TITLES FIRST LEVEL HEADINGS You can answer intercom calls without lifting the handset. To Receive a Handsfree Intercom Call: NOTES AND WARNING MESSAGES 1. You will hear a single long tone, followed by the caller’s voice. The Intercom LED will flash green at the incoming call rate.
STRATA DK DIGITAL TELEPHONE INTRODUCTION TOSHIBA LCD DISPLAY HANDSET Mode Page Scroll LCD CONTROL BUTTONS RED/GREEN LED INDICATORS DIALPAD ABC DEF 2 3 MNO GHI JKL 4 5 6 PRS TUV WXY 7 8 9 FLEXIBLE FEATURE CONTROL BUTTONS OPER * MESSAGE WAITING BUTTON AND LED INDICATOR 0 Msg MICROPHONE ON/OFF BUTTON AND LED INDICATOR Vol Mic Redial Vol Spkr Cnf/Trn Hold SPEAKER ON/OFF BUTTON AND LED INDICATOR VOLUME UP/DOWN CONTROL BUTTONS HOLD BUTTON LAST NUMBER REDIAL BUTTON CONFERENC
Chapter 1 STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION PURPOSE This chapter is designed to familiarize you with the controls and indicators located on your telephone. Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in using the telephone and will help you to take advantage of all of the benefits offered by your telephone.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION 2000-SERIES BUTTONS Call Frwd Busy NAns CALL FORWARD-BUSY/NO ANSWER BUTTON Press to forward calls immediately to another station or voice mail device when your station is busy or in the Do Not Disturb (DND) mode. Also forwards calls when your station is not answered after three rings or 12 seconds.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION 2000-SERIES BUTTONS Flash FLASH BUTTON Press to perform the following functions: Disconnect and recall dial tone on a CO line; access Centrex or PBX features; enter a pause or flash signal when programming Speed Dial numbers. Hold HOLD BUTTON (FIXED) Press to hold internal or outside calls. Intercom INTERCOM BUTTON Press to access the intercom.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION 2000-SERIES BUTTONS Night Transfer1 or Night Transfer2 TENANT NIGHT TRANSFER BUTTONS Press the appropriate button to control the system's CO line ringing patterns for after hours incoming calls for either of the tenants that share a single STRATA DK system. Pooled Line Grp POOLED LINE BUTTON Press to access an available CO line from a group of lines appearing under one button.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION 2000-SERIES BUTTONS Spd Dial Pause PAUSE BUTTON Press to set either a one-half or two-second pause when programming Speed Dial numbers. (The pause time is set in system programming. Spkr SPEAKER BUTTON (FIXED) Press to turn the speaker on/off. The Spkr button will also select a line or the intercom if programmed for auto preference in system programming. Also, used to disconnect on-hook speakerphone calls.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION Incoming Call—While an incoming call is ringing your station, the Line LED will appear at your station as follows: ■ Flash rate: 1/2 second on—1/2 second off ■ Color: Red for direct calls, green for transferred calls ■ Other stations with the Line: Steady, red On Hold—When you place an outside line on hold, the Line LED will appear at your station as follows: ■ Flash rate: 4 impulses per second for 1/8 second—1/8 second off ■ Color: Green ■ Other stations wit
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION Busy Station Transfer—When an outside call is transferred to your station (from a designated station or Auto Attendant) when you are busy on another call, the Line LED will appear at your station as follows: ■ Flash rate: 10 impulses per second ■ Color: Green ■ Other stations with the Line: Steady, red FEATURE BUTTON LED INDICATIONS Most of the feature buttons have LEDs, and most of these LEDs light red when activated.
STRATA DK DIGITAL TELEPHONE 3. Release the button when the desired ring volume is set. GENERAL INFORMATION This procedure will also change the volume level of a caller's voice on Handsfree Answerback calls to your telephone. . . . or . . . 1. Ensure that the handset is onhook. 2. Press the Intercom button and dial 6 1 0 2. After you press the Intercom button and dial 6 1 0 2, your phone will ring for 15 seconds or until disconnected by pressing the Spkr button. 3.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION 2. Release the button when the desired volume is set. NOTE: After a call is terminated and the handset is placed on-hook, the handset receiver volume level will return to the original preset level for the next call. SPEAKER VOLUME The procedure in the left-hand column explains how to adjust the speaker volume level for calls originated on-hook from your station, intercom and CO dial tone, Background Music, and Off-hook Call Announce.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION To Adjust Muted Tone Burst: 1. Press the Intercom button and dial 6 1 0 1. After you dial 6 1 0 1, you will hear the muted tone for 15 seconds or until disconnected by pressing the Spkr button. 2. Press and hold down the Vol button. Press the down arrow volume button to decrease the volume, or press the up arrow button to increase the volume. 3. Release the button when the desired volume is set.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION To Set for Normal Sensitivity: 1. While holding down the Mic button, press the down Vol button for three seconds. The Mic LED should flash about six times while setting the sensitivity. Confirm that the LED flash conforms to the desired mode of operation (Note 2). NOTES: 1. This procedure can be performed while idle or on a speakerphone call. 2.
STRATA DK DIGITAL TELEPHONE GENERAL INFORMATION ON-HOOK/OFF-HOOK Some procedures in this user guide instruct you to perform a step while "on-hook" or "off-hook." These terms refer to the position of the handset. "Off-hook" indicates that the handset should be lifted off of the telephone cradle. "On-hook" indicates that the handset should remain in the cradle and should not be lifted.
Chapter 2 STRATA DK DIGITAL TELEPHONE FEATURE OPERATION OUTSIDE CALLS You can make calls to or receive calls from telephones outside of the STRATA DK system. To Make an Outgoing Call by Direct Access: 1. Lift the handset. If programmed for Automatic Off-hook Selection, your station will seize a CO or intercom line when you lift the handset. 2. Press any available Line button. . . . or . . . Press any available Pooled Line Grp button.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Answer a Call on a CO Line Button: 1. When your telephone rings, press the Line button and lift the handset. The status of the Line LED will change from the red incoming call rate to the green in-use rate when you press the button. (If the line is transferred to you, the Line LED will flash green—instead of red—while your station is ringing.) To Receive a Call on a Pooled Line Button: 1.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION INTERCOM CALLS You can dial a station without lifting the handset. To Dial an Intercom Call While On-hook: 1. Press the Intercom button. You will hear dial tone when you press the button, and the Intercom LED will flash green at the in-use rate. 2. Dial a station number. If the called station is idle: ■ If the system is set for Voice First Signaling, you will hear a single tone and should then make a voice announcement.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION GROUP LISTENING This feature enables you to set your telephone so that you and people near your telephone can hear the distant party over the speaker, but the distant party will not be able to hear you. To Activate Group Listening: 1. Establish an off-hook call with a distant party. 2. Hold down the Spkr button. The Spkr LED will light red and you will be able to hear the distant party on the telephone speaker. The distant party will not be able to hear you.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION REPEAT LAST NUMBER DIALED This feature enables you to automatically redial the last number (outside or intercom) called by pressing the Redial button. To Redial the Last Number Dialed: 1. Lift the handset. 2. Press any available Line button or Intercom button. You will hear dial tone after you press the button. 3. Press the Redial button, and proceed with your call. The last telephone number you dialed will be automatically redialed.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION 4. Your telephone will receive ring tone when ABR dials the number and it is available. The Line—or Intercom—and Spkr LEDs will flash green. The called telephone number will ring. 5. Lift the handset or press the Spkr button and wait for the party to answer. If you fail to pick up the handset or press the Spkr button within 30 seconds after a connection is made, you will hear a muted ring for another 30 seconds, then the call will disconnect. NOTES: 1.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION STATION SPEED DIAL STORAGE You can store personal telephone numbers on either Station Speed Dial buttons or access codes. You can call the telephone number by either pressing the button or dialing the access code. To Store a Station Speed Dial Number: 1. Do Not Lift the handset. 2. Press the Redial button. 3. Press the SD button you wish to store the telephone number on. . . . or . . .
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Store a System Speed Dial Number at Station 10: 1. Do Not Lift the handset. 2. Press the Redial button, then the Speed Dial button. The * button can be used if your telephone does not have the Speed Dial button. 3. Enter the Speed Dial code (6 0 ~ 9 9) where you want to store the telephone number. System Speed Dial number access codes are 6 0 ~ 9 9. (Space is provided in Appendix B to record Speed Dial codes and their numbers.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Store a Regular Pause: 1. Press the Spd Dial Pause button. This pause—which will be one-and-a-half or three seconds, depending on system programming—can be entered anywhere in the Speed Dial number. The Spd Dial Pause button must be programmed as a flexible button to allow the telephone to store pauses. To Store a Long Pause: 1. Press the Spd Dial Lng Pause button. This pause, which is 10 seconds, can be entered anywhere in the Speed Dial number.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION 4. Enter the two-digit code to which the number will be linked (9 0 ~ 9 9). Only System Speed Dial Codes 9 0 ~ 9 9 may be linked. 5. Enter the number to be linked. You may enter up to 17 digits. (There is space provided in Appendix B to record Speed Dial codes and their numbers.) 6. Press the Redial button.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION CHAIN DIALING SPEED DIAL NUMBERS You can call two or more Speed Dial numbers during one call. This enables you, for example, to add additional parties (conference calls) to your conversation with Speed Dialing. To Chain Dial Speed Dial Numbers: 1. Access a CO line. 2. Press the SD button of the telephone number to be dialed. . . . or . . . Press the Speed Dial button and dial the Speed Dial code for the telephone number to be dialed.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Call a Saved Telephone Number: 1. Access a CO line. You can access a CO line by pressing a Line or Pooled Line Grp button, or by dialing an access code (7 0 1~ 7 0 4 for DK8, 7 0 1 ~ 7 0 8 for DK16 for a line number; 8 1 ~ 8 4 for DK8, 8 1 ~ 8 8 for DK16 for a line group; and 9 for the general group or Least Cost Routing). 2. Press the Save Last Number button. The system will automatically dial the "saved" number.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Change to Tone Dialing: 1. Dial a telephone number on a CO line programmed for rotary dial pulses. Although the CO line is programmed for rotary dial pulses, access the CO line and dial the telephone number like any other call described in this user guide. 2. While the call is in progress, press the Tone Dial Select button.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION PRIVACY BUTTON This option blocks a user at a station programmed with Privacy Override from entering a CO line conversation by pressing a common CO line button. Your station must be assigned with the Privacy on Line button in system programming to activate this feature, which will not block Busy Override or Executive Override. Busy and Executive Override are described later in this guide. To Make All CO Lines on Your Station Private: 1.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION If you do not deactivate Privacy Release while on the call, it will turn off when you hang up. NOTE: Private CO lines deny station users access to busy common CO line buttons. INTERCOM CALLS You can make calls to and receive calls from other stations in the system. To Make an Intercom Call: 1. Lift the handset. You will hear silence after you lift the handset, unless your station has been programmed for Automatic Off-hook Selection.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION If you receive busy tone: ■ To set Automatic Call Back (ACB), dial 4 . ■ To activate Busy Override if the called station is not equipped for Offhook Call Announce (OCA), dial 2. ■ To activate OCA: With Voice First Signaling and the called station is equipped for OCA, dial 2. With Tone Signaling and the called station is equipped for OCA, dial 21. ■ Dial 3 to enter the station's conversation (Executive Override, system programmable option).
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION HANDSFREE ANSWERBACK You can answer intercom calls without lifting the handset. To Receive a Handsfree Intercom Call: 1. You will hear a single long tone, followed by the caller’s voice. The Intercom LED will flash green at the incoming call rate. The Mic LED will light steady red, indicating your microphone is active. The Spkr LED will flash red. 2. Don't lift the handset; speak toward the telephone in a normal voice level.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Turn the Microphone On: 1. Press the Microphn Cutoff button again. The Microphn Cut-off LED will turn off. OFF-HOOK CALL ANNOUNCE (OCA) This feature allows you to call and speak through the speaker of an offhook, busy digital or electronic telephone. The called telephone must be equipped for OCA capability. To Make an OCA Call with Voice First Signaling: 1. Lift the handset. 2. Call the desired station.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION OCA VOLUME CONTROL You can control the volume of OCA calls to your station when your station is idle. It is not possible to change the OCA volume when your telephone is in use off-hook. To Change the Volume while Idle: 1. Press the Intercom button and then the up or down Vol button until the desired volume is set. You will hear intercom tone.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION The Intercom LED will turn off, the Line LED will begin to flash green at the on-hold rate, and the CO line will ring the called station. (See the Note that follows.) The Line LED will change to steady red when the called station connects with the transferred call. If the called station user fails to answer the call, you will receive a recall ring (when your station is idle) after a time set in system programming. . . . or . . .
STRATA DK DIGITAL TELEPHONE 4. Press the appropriate Line button. FEATURE OPERATION After you press the button, the Line LED will flash green at the in-use rate, and you will be connected to the call. NOTE: If your telephone has been assigned with Ringing Line Preference in system programming, you may press the Spkr button or lift the handset instead of pressing the Line button. To Answer While Idle (Tone Signaling): 1. You will hear intercom ringing.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION CONFERENCE CALLS This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you can use Soft Keys to make a conference call. See the LCD user guide for details.) CONFERENCE WITH STATIONS AND CO LINES Conference Calls can be up to two stations and two CO lines, up to three stations and one CO line or up to four stations. NOTE: The STRATA DK8 supports two simultaneous conferences.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION The Intercom LED will flash green at the in-use rate; and the Line LED will flash green at the conference rate, if the CO line call was established on a Line button. 2. Dial the number of the station to be added. If you receive a busy tone or no answer, return to the original connection by pressing the Cnf/Trn button. 3. Press the Cnf/Trn button after the party answers. All parties will be conferenced.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION NOTE: If Call Forward is set: ■ CO lines that ring your station only will forward—CO lines that ring more than one station will not forward. ■ CO line calls transferred to your station will forward. ■ Intercom calls will forward (handsfree calls optionally may or may not). ■ Call Forward has priority over the Station Hunt feature. ■ Call Forward must be set before the call is received. ■ Call Forward can be set with the touch of one button.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION CALL FORWARD-BUSY Calls to your telephone while you are busy on another call or in the Do Not Disturb mode will forward immediately if this feature is set. Calls will ring as normal if your telephone is idle. To Set Call Forward-Busy: 1. Press the Call Frwd Busy button. . . . or . . . Press the Intercom button, then dial 6 0 2. The Call Frwd Busy LED will flash red. 2. Enter the station number to which calls will forward.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Set Call Forward-No Answer: 1. Press the Call Frwd No Answer button. . . . or . . . Press the Intercom button, then dial 6 0 3. The Call Frwd No Answer LED will flash red. 2. Enter the station number to which calls will forward. You will hear confirmation tone if 6 0 3 was dialed in Step 1. 3. Press the Call Frwd No Answer button, or the Spkr button.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Set Call Forward-Busy/No Answer: 1. Press the Call Frwd Busy/NAns button. . . . or . . . Press the Intercom button, then dial 6 0 4. The Call Frwd Busy/NAns LED will flash red. 2. Enter the station number to which calls will forward. You will hear confirmation tone if 6 0 4 was dialed in Step 1. 3. Press the Call Frwd Busy/NAns button, or press the Spkr button.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Cancel: 1. Press the Call Frwd to:____ button. The "Call Frwd to:____" LED will turn off. CALL HOLD You can place intercom and CO line calls on hold. To Hold a Call that Appears on a CO or Intercom Button: 1. While on a CO line or intercom call, press the Hold button. After you press the button, the Line or Intercom LED will flash green at the on-hold rate.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Park a Call and Place another Call: 1. While on a call, press the Cnf/Trn button, then dial 4 1. The call will be be placed on hold/park after you dial 4 1. You can only have one call parked at your station. 2. Press the Intercom button or a Line button; then dial the desired number. The Line or Intercom LED will flash green at the in-use rate. 3. Hang up or press the Spkr button when the call is completed. The Line or Intercom LED will turn off.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Retrieve the Call: 1. Press the Line button that is on Exclusive Hold. Another station user can pick up the call by dialing 5 plus your station number, or by dialing 5 7 plus the CO line number (0 1 ~ 0 4 for DK8, 0 1 ~ 0 8 for DK16) that the call is held on. CALL PICKUP You can pick up a call that is ringing another station, a call placed on hold at another station, and other types of calls.
STRATA DK DIGITAL TELEPHONE 2. Station—Dial a Station number to pick up a call that is ringing in at or held at the station. . . . or . . . Intercom Page—Dial 3 0. . . . or . . . External Page—Dial 3 5. . . . or . . . CO line on hold (selective)—Dial the CO line access code (7 0 1 ~ 7 0 4 for DK8, 7 0 1 ~ 7 0 8 for DK16). . . . or . . . Any ringing CO line—Dial 9. . . . or . . . Ringing door phone—Dial 3 0. FEATURE OPERATION You will be connected to the call ringing in or the held call.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION AUTOMATIC CALLBACK After reaching a busy or Do Not Disturb (DND) station, you may set Automatic Callback to have the system call you back when the called station becomes available. To Set Automatic Callback (to busy or DND station): 1. After reaching a busy station, press the Auto Callback button or dial 4. After you press the button or dial 4, the busy tone will stop. You will hear dial tone for two seconds, then the busy tone should resume. 2.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION CO LINE QUEUING WITH AUTOMATIC CALLBACK Automatic Callback enables you to be placed in a waiting queue for an available CO line after attempting access to a line group in which all lines are busy. The system will call you back when a line becomes available. To Set CO Line Queuing: 1. If all outgoing lines are busy, you will hear busy tone after dialing a line access code. 2. Press the Auto Callback button or dial 4.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION ACCOUNT CODE CALLS Entered before, during, or after a call, Account Codes can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls they are associated with, be printed out on a Station Message Detail Recording (SMDR) report.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Record a Voluntary Account Code: 1. After seizing a CO line or during the call, press the Account Code button. . . . or . . . Press the Speed Dial (or *) button and dial 5 0. Your conversation will not be interrupted. 2. Enter the Account Code. When your station is set for Verified Account Codes, you will hear a confirmation tone (one-half second duration) if the code is valid (Note 2). If the code is invalid, you will hear two short tones.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION 2. Dial the Verified Account Code Number (0 0 0 ~ 0 9 9 for DK8, 0 0 0 ~ 2 9 9 for DK16). 3. Enter the Verified Account Code. Verified Account Codes can be one to 15 digits. The newly entered code will overwrite any Verified Account Code that may have previously been stored with the Verified Account Code Number (0 0 0 ~ 0 9 9 for DK8, 0 0 0 ~ 2 9 9 for DK16). 4. Press the Redial button. You will hear confirmation tone, and the code will be stored in memory.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION 4. Hang up when you complete your announcement. NOTE: Each of the page access codes (including the Intercom button) can be stored on a Speed Dial button. See "User Programmable Feature Buttons" later in this chapter. ALL CALL PAGE BUTTON You can make an All Call Page to digital and electronic telephones assigned to the "All Call Page group" with the touch of an All Call Page button assigned in system programming.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION 3. Dial the door phone intercom number if not connected yet. 4. Hang up when the call is completed. NOTE: To pick up door phone calls that are ringing at a station other than yours, press the Intercom button and dial 5 3 0. To Call/Monitor a Door Phone: 1. Lift the handset. 2. Press the Intercom button. 3. Dial the intercom number for the desired door location. You will hear intercom dial tone, and the Intercom LED will flash green at the in-use rate.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION HANDSFREE MONITORING Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the handset to your ear until the outside party returns to the call, enabling you to take care of other tasks in the meantime. To Use Handsfree Monitoring: 1. While on a call, press and hold down the Spkr button. The Spkr LED will light red. 2. Place the handset on-hook. The Spkr LED will remain on. 3.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Cancel BGM on Your Telephone Speaker: 1. Press the Tel Set Music button. . . . or . . . Press the Intercom button, dial 4 8 0, then press the Spkr button. The BGM will quit playing over your telephone speaker. The BGM will quit playing over your telephone speaker. To Control BGM Volume: 1. Press the Intercom button. You will hear intercom dial tone after pressing the button. 2. Press the Vol button and adjust while listening to the dial tone.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Turn Off BGM over External Speakers from Station 10: 1. Press the Intercom button and dial 4 9 0. You will hear busy tone when you dial 4 9 0. 2. Press the Spkr button. The busy tone will stop and BGM will stop playing over the external speakers after you press the Spkr button.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Make an Outgoing Call with DISA: 1. From outside the system, call the DISA CO line telephone number:____-____________. See the system administrator for this number. 2. Listen for the ringback tone signal, then listen for intercom dial tone. Try again if you hear busy tone. 3. Dial a CO line or line group access code.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION 2. Enter the new DISA security code (1 ~ 15 digits). If a DISA security code is not entered, the security code will be cancelled and outgoing line access via DISA will not require a security code. 3. Press the Redial button. You should hear confirmation tone. DIRECT STATION SELECTION BUTTONS (HOTLINE) This optional feature allows you to connect directly to another station by pressing a Direct Station Selection (DSS) button.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Answer a Message Waiting Indication on Your Telephone: 1. The Msg LED will flash red. 2. Lift the handset, press the Intercom button, then the Msg button. Your phone will ring the station or voice mail device that set the indication. Wait for an answer to receive the message. If there is no answer, hang up and try at a later time. (The LED will continue to flash red.) 3. After receiving the message, place the handset on hook.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Cancel the Indication that You Set at another Telephone: 1. Dial the station number on which you left the indication. 2. Press the Msg button twice. NIGHT TRANSFER Your system can operate with two or three ringing patterns. Three-ringing pattern systems feature the DAY, DAY 2, and NIGHT modes, while tworinging pattern systems consist of the DAY and NIGHT modes.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION For Off-hook Call Announce activation: ■ If the busy station is equipped with Automatic Off-hook Call Announce, you will not receive a busy tone and you may converse with the called party after dialing the station number. ■ If the called station is equipped for manual Off-hook Call Announce, dialing 2 (with Voice First Signaling) or 2 1 (with Tone Signaling) will make an Off-hook Call Announce call to that station.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Make an Outside Call (Onhook Dialing) 1. Leave the handset on-hook. 2. Press any available Line or Pooled Line Grp button. . . . or . . . Press the Intercom button, then dial a CO line or line group access code. After you press the button, the Line or Pooled Line Grp LED will flash green at the in-use rate, and you should hear dial tone. The Intercom LED will flash green at the in-use rate, and you will hear dial tone.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Make an Intercom Call (Onhook Dialing) with Voice First Signaling: 1. Leave the handset on-hook. 2. Press the Intercom button. After pressing the button, the Intercom LED will flash green at the in-use rate, and you will hear intercom dial tone. 3. Dial the desired station number. You will hear a single ring tone if the called station is idle. (If the call was made with Tone Signaling, you would hear ringback or busy tone.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION All digital telephone users can answer intercom calls handsfree (onhook), but only users with a speakerphone can talk handsfree when originating calls while on-hook. The microphone and accompanying LED are always on when receiving intercom calls to allow Handsfree Answerback, and may be on or off when placing an on-hook CO line or intercom call.
STRATA DK DIGITAL TELEPHONE 4. Press the Cnf/Trn button. FEATURE OPERATION You will hear intercom dial tone. The Line or Pooled Line Grp LEDs will both flash green at the exclusive hold rate, and the Intercom LED will flash green at the in-use rate. 5. Hang up. Both Line or Pooled Line Grp LEDs will continue to flash at the exclusive hold rate, and the lines will be connected. The Intercom LED will turn off.
STRATA DK DIGITAL TELEPHONE 2. Enter the desired time. FEATURE OPERATION Set the time by entering two digits for the hour of the day (HH), then two digits for the minute (mm). To enter a reminder for 8: 30 a.m., enter 0 8 for the hour, then 3 0 for the minute. To enter a reminder for 8: 03 p.m., enter 2 0 for the hour (8 p.m is the 20th hour of the day), then 0 3 for the minute. 3. Dial 0 for the reminder to be repeated every day, or 1 for a one-time reminder only. 4. Press the Redial button.
STRATA DK DIGITAL TELEPHONE 4. Enter the Toll Restriction Override Code (four digits). FEATURE OPERATION You will hear dial tone. For security reasons, the override codes are only available on a selected basis. See your system administrator. 5. Dial a telephone number. TOLL RESTRICTION OVERRIDE CODE REVISION Stations selected in system programming can add, delete, and change the Toll Restriction Override codes. To Add, Delete, or Change Override/ Traveling Class Codes from a Selected Station: 1.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Use Automatic Hold: 1. While on a call, press another Line button or the Intercom button to receive or originate a new call. After you press the button, the original Line LED will flash at the on-hold rate, and the original call will be placed on hold. The LED of the new call will flash at the in-use rate, and the new line will be accessed. To Switch between Calls: 1. Press the Line or Intercom button of the held call.
STRATA DK DIGITAL TELEPHONE FEATURE OPERATION To Store in a System or Station Speed Dial Location: 1. Do not lift the handset. 2. Press the Redial button, then the Speed Dial button. If you lifted the handset in Step 1, the system would automatically dial the number that you most recently dialed after you press the Redial button. If your station does not have the Speed Dial button, dial * instead. 3. Dial a 2-digit Speed Dial location. Station Speed Dial locations are 1 0 ~ 4 9.
STRATA DK DIGITAL TELEPHONE FEATURES Account Codes7 (Frequently used codes) Automatic Callback Background Music6 (External Speakers On) Background Music6(External Speakers Off) Call Forward — All Calls (To Station) Call Forward — Busy (To Station) Call Forward — Busy/No answer (To Station) Call Forward — No Answer (To Station) Call Forward Cancel Call Park Call Park Retrieve (Pickup at your own station) Door Phone Calling Hookflash Signal7 Off-hook Call Announce Overrides (Busy, DND) Overrides (Executive) P
Chapter 3 STRATA DK DIGITAL TELEPHONE TOSHIBA VP INTEGRATION USING THE TOSHIBA VP VOICE MAIL SYSTEM This chapter explains how to program your telephone for Call Forward and message retrieval when using the Toshiba Voice Processing (VP) System (i.e., the VP 100, the VP 200, or the VP 300) with your STRATA DK system. Refer to the Toshiba Voice Processing User Guide for more user information about the Toshiba VP system.
STRATA DK DIGITAL TELEPHONE TOSHIBA VP INTEGRATION NOTE: Steps 1 ~ 5 are required for the initial storage of the VM I.D. code to the VP system. Once programmed, these digits remain in memory until changed. Repeat Steps 1 ~ 5 to change the code. To Cancel the Voice Mail I.D. Code: 1. Press the Intercom button. You will hear intercom dial tone after you press the button. 2. Dial 6 5 6. 3. Press the Redial button. You will hear confirmation tone. 4. Press the Spkr button. The I.D.
STRATA DK DIGITAL TELEPHONE TOSHIBA VP INTEGRATION To Cancel Call Forward to the Toshiba VP System: 1. Press the appropriate Call Forward button. . . . or . . . Press the Intercom button, enter 6 0 1, then press the Spkr button. The Call Forward LED will turn off, and Call Forward will be cancelled. You will hear confirmation tone, and Call Forward will be cancelled. VOICE MAIL MESSAGE RETRIEVAL You can program your Msg button to automatically retrieve your voice mail messages when your press it.
Chapter 4 STRATA DK DIGITAL TELEPHONE CENTREX APPLICATION GENERAL Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: FLEXIBLE INTERCOM NUMBERING A station intercom number can be three or four digits. It is, therefore, possible to match a station’s intercom and Centrex line extension number.
Appendix A STRATA DK DIGITAL TELEPHONE 1000-SERIES BUTTON DESIGNATIONS 1000-SERIES TELEPHONE BUTTON DESIGNATIONS The feature operation procedures in this user guide use the button designations for the 2000-series telephone models. This appendix provides the equivalent designations for the 1000-series models.
STRATA DK DIGITAL TELEPHONE 1000-SERIES BUTTON DESIGNATIONS 1000-SERIES TELEPHONE 2000-SERIES TELEPHONE BUTTON FUNCTION CONF/TRNS Cnf/Trn CONFERENCE/TRANSFER (FIXED) DATA Data Call DATA DND Do Not Disturb DO NOT DISTURB DRLK Unlock Door_____ DOOR LOCK DRLS Data Release DATA RELEASE DSS DSS DIRECT STATION SELECTION (S) FLASH Flash FLASH HOLD Hold HOLD (FIXED) INT Intercom INTERCOM MCO Microphn Cut-off MICROPHONE CUTOFF MESSAGE Msg MESSAGE WAITING (FIXED) MIC Mic MICROP
STRATA DK DIGITAL TELEPHONE 1000-SERIES BUTTON DESIGNATIONS 1000-SERIES TELEPHONE 2000-SERIES TELEPHONE BUTTON FUNCTION NT1 Night Transfer1 TENANT NIGHT TRANSFER NT2 Night Transfer2 PAU Spd Dial Pause PAUSE PAU/L Spd Dial Lng Pause PAUSE (LONG) PKUP Directed Pickup CALL PICKUP PKUP1 Directed Pickup1 TENANT CALL PICKUP PKUP2 Directed Pickup2 PL Pooled Line Grp POOLED LINE PRIVACY Privacy on Line PRIVACY PRV RLS Privacy Release PRIVACY RELEASE REDIAL Redial REDIAL (FIXED) R
STRATA DK DIGITAL TELEPHONE 1000-SERIES BUTTON DESIGNATIONS 1000-SERIES TELEPHONE 2000-SERIES TELEPHONE BUTTON FUNCTION SD SD SPEED DIAL SDS Speed Dial SPEED DIAL SELECT SPEAKER Spkr SPEAKER (FIXED) TONE Tone Dial Select TONE VOLUME Vol VOLUME (FIXED) A-4
Index STRATA DK DIGITAL TELEPHONE A Account Code Calls 2-34 Emergency Override of Forced Account Codes 2-34 Forced Account Codes 2-34 Verified Account Codes 2-35 Voluntary Account Codes 2-34 Alarm Reset 2-39 Automatic Busy Redial 2-5 Automatic Callback 2-32 CO Line Queuing with Automatic Callback 2-33 Automatic Hold 2-52 Automatic Off-hook Selection 2-4 B Background Music (BGM) Over External Speakers 2-40 Background Music (BGM) Over Telephone Speakers 1-9, 2-39 C Call Forward 2-23, 3-1 Call Forward-All Cal
STRATA DK DIGITAL TELEPHONE P Paging 2-36 All Call Page Button 2-37 Privacy Button 2-14 Privacy Override 2-13 Privacy Release 2-14 R Repeat Last Number Dialed 2-5 S Saved Number Redial 2-11 Speakerphone 2-46 Intercom Calls 2-47 Outside Calls 2-46 Speed Dial 2-6 Calling System or Station Speed Dial Numbers 2-10 Chain Dialing Speed Dial Numbers 2-11 Speed Dial Number Linking 2-9 Speed Dial Pause and Flash Storage 2-8 Station Speed Dial Storage 2-7 System Speed Dial Storage 2-7 T Timed Reminders 2-50 Toll Res
