Direcway DW6000/DW70000 User Reference Guide 19 September 2005 Richard Steele CPE Labs 866-267-0245 x901 CPE Labs 3569 Drennon Campbellsburg, Ky.
Disclaimer: The author is not an employee of Direcway or Hughes Network Systems. All information and opinions are those of the author and do not necessarily reflect the views of CPE Labs. CPE Labs, and the author, offer no guarantees or warrants any of the information to be free of defect or absolutely correct. Reader is advised to use any contained information at their own discretion. Rebates? Bought a Direcway system? Check http://rebate.direcway.com/ to see if you can get a rebate on your purchase.
Background Direcway is a high speed satellite internet service that is used by those of us lucky few who can not get high speed internet service from any other provider. Direcway is a wholly owned product of Hughes Network Services which in turn, is wholly owned by a partnership between SkyTerra Communications and the DirecTV Group. Probably the hardest thing to teach new customers is that Direcway is not like your local phone and cable companies.
The satellite internet business as a whole is rather small. Direcway is the largest at 250,000 subscribers. This number pales to the number of subscribers for DSL and cable modems. A 2005 survey put the number of Americans with broadband access in their homes to the internet at 57 million. It took 6 years for Direcway to get 1/4 of a million subscribers while a cable company such as Comcast adds more than 400,000 broadband subscribers in a single 3 month quarter.
Commission, and other local government agencies list the requirements and specifications for the work to be done but Hughes is not directly involved in the specific site installation. Satellite communications must deal with latency. The satellites that Direcway uses orbit in the Van Allen Belt 22,300 miles above the earth. Even with radio waves traveling at the speed of light takes 240 milliseconds to go from earth to satellite to earth.
The New In Door Unit (IDU) DW7000 On September 1st 2005 Direcway announced, and started selling, the replacement for the DW6000. The new unit is the Direcway DW7000 network termination interface (NTI). For all intents and purposes the two products are virtually the same. They look the same from the outside. They behave the same in the residential and commercial local area network. The biggest difference is in internal clock speed of the DW7000 over the DW6000.
Site Preparation The customer should perform a few prepatory steps prior to the certified installer’s arrival. First, they should check all of their PCs/workstations for a valid and working Ethernet connection. Second, they should obtain the landlord’s written permission for the installation – if applicable. Direcway does provide a rather old online PC test at www.getdway.com . It gives data for DW4000 systems but at least it will verify the functionality of the PCs Ethernet card and drivers.
Installation Guidelines Direcway, Federal Communications Commission, and National Electric Code dictate the guidelines used for the installation of a Direcway system. Many of the same guidelines are effective for the entire satellite installation industry inclusive of DirecTV. But, many installers perform a lot of cost cutting measures that install systems below code.
run is for electrical discharge alone. Non pole mounts will have a separate ground cable going to the coax ground rod. NOTE: The following pages are for residential installs of the .74 meter dish. The commercial .98 meter dish can only be mounted on a metal pole or a non-penetrating roof mount on a flat roof surface.
Compliant Installation of Two-way DIRECWAY Permanent Wall Mount Antenna 5 of 9 October 30, 2002
Compliant Installation of Two-way DIRECWAY Permanent Deck Mount Antenna 6 of 9 October 30, 2002
Compliant Installation of Two-way DIRECWAY Permanent Roof Mount Antenna 7 of 9 October 30, 2002
Five feet Metal post 10-inch to 2-inch slope for water run-off Grade 36 inches mínimum 8 inches mínimum 6 inches below frost line Compliant Installation for Two-way DIRECWAY Permanent Pole Mount Antenna 8 of 9 October 30, 2002
Contact Numbers First Call…. Hughes Direcway Support : 866-Direcway (347-3292) – Free help desk located in India. Go to this help desk for assistance with setting up your PC/MAC to use the Direcway router. This group can access some information from Hughes corporate resources and can explain satellite outages or that you may have a cable disconnected. Do not look to this group for help with local area networks (LANs) or to have any knowledge outside of Direcway and windows configurations.
Keep the following information available for your support calls: Site ID ___________ SAN ___________ PIN __________ (last 4 digits of phone number) Serial Number _______________ _______________ (both string of digits from router rear housing) NAT IP Address __________ Router Address __________ Satellite Longitude __________ West Receive Frequency __________ Mhz Receive Symbol Rate __________ Msps Receive Polorization _________ Transmit Polorization _________ 12
Service Offerings Direcway offers four service offerings. The residential offering is the smallest FAP bucket and quality of service offering. The other three offerings are all dispatched at a higher service level than the residential service through higher throughput gateways at the NOC. In essence, residential customers are serviced on a satellite transponder after the other three service offerings have been serviced.
A static IP offering actually has two WAN addresses. The first address is the address assigned by NOC for the DWx000. This is the LAN gateway address. The second address assigned by NOC is 1 address increment above the DWx000 – the static host address on the installation’s LAN. For example, DW6000 IP address: 67.46.28.1 (LAN gateway address) First host on LAN: 67.46.28.2 (This will be a single PC or a host) Subnet mask: 255.255.255.
Bulletin Boards and Newsgroups One of the best speed test sites that includes moderated discussion groups is the site www.testmy.net. This site has the ability to truthfully measure the speed of your Direcway system – both upload and download. There is also a moderated forum for Direcway users. The newsgroup for Direcway users is alt.satellite.direcpc. Amazingly, Direcway does not allow for newsgroups in their service plan and you will have to locate a pay for service that provides newsgroup services.
If Direcway FAP just gets your goat then you might turn to FAPGUARD.com for some assistance.
System Control Center The DW6000 has an internal web server that answers to the address: http://192.168.0.1 or to the DNS intercepted names: http://www.direcwaysupport.com/ for DW6000 http://www.systemcontrolcenter.com/ for DW7000 or to the NAT IP Address of the DWx000: http://69.35.225.x Find this address from the System Info globe as the NAT IP address, or LAN1 IP address on DW7000 systems.
Also, there is more translation going on. RG6 coax that connects the DWx000 to the dish LNBF receiver and transmitter is a very efficient and wide band capable medium. It can not transmit the Gigahertz frequencies required for satellites any great distance though. The LNBF and DWx000 communicate in the L-Band. This is the normal RF band around 960Mhz. The LNBF steps down the Gigahertz received signal to the L-Band and transmits it to the DWx000 satellite in port.
WWW.MyDirecWay.Com MyDirecway.com is your portal to the control of your Direcway resources. Most notably the email accounts that come with the Direcway satellite system. Before we start first collect the Site Id and Serial Number from the System Control Center screens Site Info menu. These will be needed to register your control id and administer your email ids. The first time you browse to www.mydirecway.com you will take the “If this is your time here, Please Join” button.
How to change your E-mail account password: 1. Go to www.mydirecway.com and login. 2. Click Email Options in the Help Center under Account Info. 3. Click Change Password next to the email account you wish to modify. 4. Enter the new password information as requested. 5. Click Submit. Your email password has now been changed. 6. Click Logout. How to send and receive E-mail using DIRECWAY Webmail: 1. Open a browser 2. Type http://webmail.mydirecway.
Email Clients Setting up your PC email client, such as Outlook Express, Microsoft Outlook, Eudora, or Netscape, is explained in the help screens available from http://www.direcwaysupport.com/ if you follow the Help to Frequently Asked Questions and How do I setup my DIRECWAY mail. These help screens are kept up to date by Direcway support. The specifics are as follows: Direcway mail server is a POP3 type. Host Name: pop3.direcway.com {incoming mail Port 110 is used .
Fair Access Policy (FAP) Qulaity of Service (QOS) is provided to all users by limiting the heavy users of a shared resource. Direcway limits the heavy users through their Fair Access Policy (FAP). Under the many service plans think of each one as a bucket. If you have a full 5 gallon bucket and you add another teaspoon of something to it then a teaspoon of the something will flow off the side and be lost. Consumers have a 300MB bucket. Every second Direcway adds 56Kbps to this 300MB bucket.
http://192.168.0.1/fs/registration/setup.html This screen is the installers dialog screen. The Registration-Installer section will take an installer through peaking the dish, manual and automatic cross pol tests (ACP), and registration. Registration-User will allow a user to manually register a system that has already been installed by a certified technician. This dialog is used by a user to upgrade their system from a DW4000 to a DW6000.
Satellite Frequency In MHz Receive Polorization DirecwaySatellites.
Satellite Frequency In MHz Receive Polorization Horizons 1 @ 127º West 1270 1390 1410 V V H Symbol Rate Msps 30 30 30 Viterbi Mode Isolation ACP 5/6 30 60 3/4 30 60 5/6 30 60 Satellite Frequency In MHz Receive Polorization AMC 9 @ 83º West 1430 1390 1410 1310 V V H V Symbol Rate Msps 30 30 30 30 Viterbi Mode Isolation ACP 3/4 30 60 7/8 30 60 7/8 30 60 7/8 30 60 Satellite Frequency In MHz Receive Polorization IA8 @ 89º West 1390 H Symbol Rate Msps 30 Viterbi Mode Isolati
http://192.168.0.1/fs/advanced/advanced.html The screens of this dialog are used by second level support and on site technicians. There is nothing in these screens that can be invoked to harm the functioning of your system with the exception of Force Ranging described below. All of the screens are informational only. Configuration Parameters: This screen gives all of the commissioned information that your satellite system is configured for.
also another reason why an out of the box DWx000 seems slow and the installers tell users to use it for a week and let it download all of its files and populate the DNS cache. Direcway DNS server addresses are as follows: 66.82.4.8 66.82.4.12 198.77.116.8 <= This is the preferred DNS server address. 198.77.116.12 Reset History is a log kept of the number of times, and reasons, that the DWx000 system was reset either by the NOC or because of an internal error.
DW6000 VSAT Install Console I hesitate to put this information in a User Guide but I have seen to many references to this function on to many bulletin boards to not at least cover the topic if for no other reason to issue a stiff warning about going there. The VSAT console is a non-browser interface to the configuration of the DW6000. You reach it by using telnet: telnet 192.168.0.1 1953 Later in this guide there is a chart that lists the open ports that the DW6000 host has open.
Firewall Many users wish to activate a firewall for protection. A firewall is an effective way to block certain port attacks into a site through an internet connection. Most of the new releases of Microsoft Windows,as do all Macintosh OS X systems, have a built in software firewall. These are only good if a single PC is connected to the DW6000. If the DW6000 is servicing a network a hardware firewall is the recommended way to go and not a software version of a firewall from Microsoft or any other vendor.
The Direcway 6000 unit had a firewall as part of the built in hardware function. You used to be able to modify the firewall by going to : http://192.168.0.1/fs/dynaform/firewallconfig.html We had recommended users make use of this firewall in their residential networks. It blocked port attacks but did not block storms or performed statefull packet inspections. As it turns out the screens had been there but the underlying functionality was never completed.
Web Content Filtering Associated with the topic of firewalls is the topic of web content filtering. A firewall functions to block specific TCP/IP port level traffic into and out of a Local Area Network (LAN) to the Wide Area Network (WAN). A web content filter examines the packets being sent and blocks out the content of the packet. For instance, if you do not want anyone in your LAN to browse www.playboy.com then you can set up your content filter to stop all traffic to that site.
Proxy Servers A proxy server is a server that sits on an intranet and takes requests for TCP/IP port 80 (World Wide Web HTML) and serves the pages from its internal cache back to the requesting host. Proxy servers speed up the internet perceived by the user by servicing the requests much closer to the user than possibly can be done over the internet at large.
Virtual Private Network ( VPN ) A Virtual Private Network opens a secure communications path through the internet to a closed secure intranet. If your intranet has VPN capabilities then you could access your closed secure local area network (LAN) from anywhere in the world that you could establish a session with the internet and your PC or workstation given that you have the proper matching VPN software loaded on your PC or workstation.
Voice over IP ( VOIP) Digitization of voice phone calls has been around for some time and is a mature science at the Ma Bell level. It is a rather new addition at the residential and small business level. Satellite systems do not lend themselves well to VOIP due to the terrestrial delay indicative of the time it takes for a packet to make a round trip from host to satellite to NOC to internet and back.
Backup Considerations Most businesses consider the internet connection to be of such vital importance that additional hardware and communications services are installed to serve as a backup, but slower, link to the internet if the primary communications path should ever be disrupted. If the DWx000 is the sites primary access to the internet considerations should be given to a backup alternative. Direcway offers a dial backup capable DW6000 model called the DW6002.
DW6000/7000 is a server The DWx000 is a server that like any other computer or host has software communication ports that are open for users to connect to. If you are interested the internal server runs the VxWorks Real Time Operating System (RTOS). The following ports are open: 21 ftp 23 telnet 80 http, www-http, www 87 ttylink (Web Proxy 1953 DW6000 VSAT install console Telnet 192.168.0.1 1953 Will allow you to connect to the Direcway 6000 VSAT Install Console using telnet to port 1953.
What do I do when it breaks? If all 5 lights are not lit on the DWx000 then the system is not functioning. You have to determine why it is not functioning and then make an appropriate action to call in the correct support personnel. Keep in mind that Direcway is there to support the satellites and the transponders on those satellites that provide you with service. They also are responsible for the land line connection between their Network Operations Center (NOC) and the internet proper.
What is the resell value? I occasionally get a call from people who have purchased a system on ebay or another source. They generally pay several hundred dollars for the system that includes the dish, transmitter arm, and indoor unit – and a large freight bill to have it delivered to them. What they do not realize is that the cost of the hardware is insignificant in value to having an FCC certified installer install said system on a time and materials basis.
broadband » Satellite Forum FAQ» 8. Self-Hosted Systems (DW40... http://www.dslreports.com/faq/8522 Register or Satellite Forum FAQ» 8. Self-Hosted Systems (DW4020/DW6000) Search for: Go! search words or ZIP code Find Service Show all the other FAQs! FAQ Revisions Block Ads Search for: in all FAQs Search Satellite Forum FAQ» 8.
broadband » Satellite Forum FAQ» 8. Self-Hosted Systems (DW40... http://www.dslreports.com/faq/8522 Click the "Advanced" button which opens the "Proxy Settings" window. Under "HTTP:" enter 192.168.0.1 and Port 87. The rest of the fields in this area should be left blank. In the Exceptions box, enter the following: www.direcwaysupport.com;192.168.0.* Use a semicolon between the two entries. See image below. That's it - close out of all the windows, and close your browser.
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Direcway Service Plans Ku Band Residential Commercial Monthly Charge Hardware Installation Fee Activation Fee Other Fees Term Commitment Early Termination Fee Refunds Extended Warranty Billing Downstream Upstream Active Users FAP Bucket FAP Refresh Email accounts Email storage Addl Dial up Static IP Dish NTI (Router) NAT (NAPT) Tech Support Maintenance no $59.99 $399.99 $199.99 waived 15 months $300.
Direcway Service Plans Ku Band Residential Commercial Monthly Charge Hardware Installation Fee Activation Fee Other Fees Term Commitment Early Termination Fee Refunds Extended Warranty Billing Downstream Upstream Active Users FAP Bucket FAP Refresh Email accounts Email storage Addl Dial up Static IP Dish NTI (Router) NAT (NAPT) Tech Support Maintenance no $59.99 $399.99 $199.99 waived 15 months $300.
WildBlue Service Plans Commercial Monthly Charge Hardware Installation Fee Activation Fee Other Fees Term Commitment Early Termination Fee Refunds Extended Warranty Billing Downstream Upstream Active Users FAP Bucket FAP Refresh Email accounts Email storage Addl Dial up Static IP Dish NTI (Not Router) NAT (NAPT) Tech Support Maintenance Ka Band Value Pak no $49.95 $299.00 $179.00 no freight 15 months $150.00 30 days equipment only Optional $4.
