® DIRECTV HD RECEIVER USER GUIDE
Using the Remote MODE SWITCH Navigating 101 You’ll find you can get around nearly all on-screen menus the same simple way. TV POWER ON PWR FORMAT ADVANCE REPLAY PLAY FFWD REWIND R PAUSE ACTIVE For future use. E ACTIV Note: Don’t worry about getting stuck in any menu or on any item. You can always press EXIT or BACK.
Section Title
Table of Contents Chapter 1 – Introduction Welcome ............................................................................................................. 2 About Your User Guide ..................................................................................... 3 Defining High-Definitition ............................................................................... 4 Chapter 2 – Getting Connected Making the Right Connections .......................................................................
Section Title Chapter 1 2 Welcome 3 About Your User Guide 4 Defining High-Definition 1
Introduction Welcome Congratulations on choosing the best entertainment experience around! With its astounding variety of channels and choices and unbeatable high-definition technology… DIRECTV® HD service offers everything you’d want in your television experience. You can expect more than ever before, with access to over 225 channels including our awesome HD selections and over 30 premium movie channels, with something sure to please everyone in the family.
About Your User Guide look here for chapter title About Your User Guide Before you can start enjoying your new DIRECTV HD System and service, you’ll need to know more about getting everything up and running, as well as learn all about how to use our great features.
Introduction Defining High-Definition What is HD, and how does it differ from regular TV? To learn more, here’s some helpful information about high-definition and your DIRECTV HD Receiver. Types of TV Broadcasts Analog TV is the type of TV broadcast you may be most familiar with. If you get your broadcasts via a standard off-air antenna, it’s the type you receive, and most broadcasts from local cable companies are analog as well.
Defining High-Definition Equipment You’ll Need To view HD programming, you’ll need, in addition to your DIRECTV HD Receiver: 4 A high-definition TV set (or HDTV monitor) 4 A triple LNB 18” x 20” DIRECTV Multi-Satellite dish antenna To enjoy select HD programming available on off-air local channels, you will also need an off-air antenna (sold separately) connected to your DIRECTV HD Receiver.
Introduction Resolution & Interlacing Two elements that determine the quality of a TV picture are: Resolution For TV equipment and broadcasts, resolution is defined by the number of horizontal lines displayed to make up each frame of a video image. The more lines of resolution used to compose each frame, the more detailed and sharp the picture. Standard TV resolution uses 480 horizontal lines to make up each video frame; HDTV uses either 720 or 1080 lines to compose each frame.
Defining High-Definition Aspect Ratio In addition to resolution and interlacing, a television picture is also defined by the aspect ratio of its broadcasts—referring to the shape of the screen as defined by the ratio of the screen’s width to its height. For analog TV, the aspect ratio is 4 units wide by 3 units high (usually written 4:3). This is the familiar shape of conventional TVs—slightly wider than they are tall. SDTV and EDTV can be either 4:3 or 16:9.
Introduction 4:3 TVs showing 16:9 programs For a standard 4:3 TV showing a wide screen program, the program is too wide to fit on the screen. To alleviate this, choose: Letterbox With this format, the 16:9 image is shrunk until the entire width of the program fits on your TV. Since the aspect ratio of the program is maintained, the image is no longer tall enough to fill your screen, so gray or black bars are seen at the top and bottom of the screen.
Defining High-Definition If your display is a 4:3 format TV or Monitor, your format options include these: For 4:3 program signals: Fills TV Screen For 16:9 program signals: Letter Box Full Zoom Chapter 2 9
Introduction 16:9 TVs showing 4:3 programs For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to fit the screen. Your choices here include: Pillar box The 4:3 aspect ratio is maintained, the image is no longer wide enough to fill the screen, so gray or black bars are seen at the left and right edges. To change the bar color, access the HDTV screen in System Setup as described above, then select the desired bar color option under the TV Ratio tab.
Defining High-Definition If your display is a 16:9 format TV or Monitor, your format options include these: For 4:3 program signals: Pillar Box Full Zoom For 16:9 program signals: Fills TV Screen Chapter 1 11
Introduction Dolby® Digital 5.1 The recommended audio format for HDTV is Dolby® Digital 5.1. This format offers five discrete channels of mid- and high-range digital audio, plus one channel of low-frequency (subwoofer) audio for use by A/V receivers capable of decoding the 5.1 channel signal. The audio signals are broken into left-front, center, right-front, left-rear, right-rear and low-frequency. The result, when your DIRECTV HD Receiver is connected to a compatible Dolby Digital 5.
Chapter 2 14 Making the Right Connections 15 Safety & Care 18 Helpful Hardware References 24 Getting Familiar 28 Choose the Setup That Suits You 32 Guided Setup and Activation 33 Options For Changing Video Output
Getting Connected Making the Right Connections Ready to connect your DIRECTV® HD Receiver and your other components? Whether you’re having your system professionally installed or handling it yourself, be sure to read over the following few pages to familiarize yourself with some important tips for safety and care. Before you begin Your satellite dish antenna must be installed before you can begin following the procedures in this User Guide. (Professional installation is highly recommended.
Safety & Care Safety & Care Your DIRECTV HD System has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. TIP We highly recommend plugging the DIRECTV HD Receiver into a surge protector to prevent damage from fluctuations in your Be sure to… 1) power supply. Read and follow all installation and operating instructions. 2) Keep instructions for future reference.
Getting Connected 6) Have your DIRECTV HD Receiver professionally serviced (do not attempt to service it yourself ) if: 4 The power supply cord or plug is damaged or frayed 4 Liquid has spilled into the product or it has been exposed to water 4 The receiver has been dropped or damaged 4 The receiver exhibits a distinct change in performance 4 The receiver does not operate normally when you follow operating instructions as described in this manual and its Troubleshooting section.
Care of Your Receiver 13) Do not drop your DIRECTV HD Receiver and always move it with care. 14) Place it on a flat, hard surface — do not operate the DIRECTV HD Receiver on a carpet or other padded surface. Ensure that the rack or cabinet the receiver is placed on is stable, and not subject to being tipped over. 15) Ensure proper ventilation — the slots on top of the DIRECTV HD Receiver must be left uncovered to allow proper airflow to the unit.
Getting Connected Helpful Hardware References General Satellite Dish Antenna This is your “dish” and related hardware, affixed to your roof or other surface, which picks up the broadcast signals from our satellites. DIRECTV HD Receiver (or Satellite Receiver) Your DIRECTV HD Receiver picks up the signal from your satellite dish antenna and translates it into viewable TV programming (plus the remote control). POWER DIRECTV®HD Receiver H10 DIRECTV System Refers to the combination of the above components.
Helpful Hardware Reference Digital Cables & Connections HDMI Jack and Cable HDMI stands for High-Definition Multimedia Interface. It offers a high-quality connection that combines the video and audio signal into a single cable. The HDMI jack uses HDCP content protection to allow you to view HD programming that has been encoded using the HDCP protection system. For the best access to HD programming at the highest available resolution, connect this to an HDTV that supports HDCP technology.
Getting Connected Digital Audio Outputs (Optical Jack and Cable) The Digital Audio Optical cable provides the best quality audio. The jack and cable use light to send digital audio data to A/V receivers equipped to receive and interpret it. The jack and cable (cable not included) must be aligned before plugging in, and may be covered by protective caps, which must be removed before making connections.
Helpful Hardware Standard Cables and Connections Note that use of any of the connections listed below will not deliver an HDTV picture. If you use the following connections, you will see a standard-definition TV picture. S-Video Jack and Cable S-Video jacks and cables provide the best picture quality among standard connections. You will still need to connect the left and right audio cables to the TV because the S-Video cable only carries the picture signal, not sound.
Getting Connected Other Connections Telephone Jack and Cord The telephone line cord is required to connect your DIRECTV HD Receiver to a land-based telephone line if you choose to subscribe to DIRECTV programming. The phone line connection is used to periodically call DIRECTV. You will need an RJ11-type modulator jack (the most common type of phone jack). Note: Do not connect your receiver to a digital PBX phone system — doing so may permanently damage your equipment and void your warranty.
Helpful Hardware Reference Optional Audio/Video and Electronics Switch Box A small box that lets you connect multiple devices to your TV, allowing you to switch easily between your DIRECTV programming, VCR, DVD player, game system, etc. A/V Receiver More sophisticated than a switch box, it provides all the same advantages, and may offer additional features such as the ability to hook up to multiple speakers. Surge Protector Devices that protect electronic equipment from power fluctuations.
Getting Connected Getting Familiar DIRECTV HD Receiver Front Panel POWER DIRECTV®HD Receiver H10 1 2 3 4 5 6 7 8 9 10 11 Your equipment may not look exactly like the model illustrated. 1) POWER – Turns your DIRECTV HD Receiver on or off. Most people leave the power to the DIRECTV HD Receiver on at all times, then just use the remote to turn on their TV set to view programming. Your DIRECTV HD Receiver still receives messages and other necessary information when power is turned off.
Getting Familiar Insert your DIRECTV Access Card Locate the access card that came packed with your DIRECTV HD Receiver materials and insert the card, facing upward, fully into the slot.
Getting Connected Receiver Rear Panel 2 9 5 OFF AIR IN 1 3 2 4 6 7 8 10 10 11 12 13 Your equipment may not look exactly like the model illustrated. 1) OFF-AIR IN – Used to receive local, off-air digital broadcast channels. 2) YPbPr/COMPONENT VIDEO (Green, Red, Blue) – Provides good picture quality. YPbPr carries only picture information, not sound; use it along with a digital audio connection or Audio Out (L/R red/white) jacks.
Getting Familiar 6) S-VIDEO – Provides the best non-digital picture quality, better than VIDEO RCA-type or RF coaxial jacks. If your TV has an S-Video jack, use it along with the audio jacks (SVideo only carries picture information, not sound) to connect to your TV. 7) DIGITAL AUDIO OPTICAL – Provides the best digital-quality audio signal. 8) HDMI – Provides a higher quality HD picture than YPbPr/component video.
Getting Connected Choose the Setup That Suits You TIP When working with cables, be sure to connect corresponding outputs and inputs (Video OUT to Video IN, Right Audio OUT mind that the back panels of your TV and other equipment may not exactly match those illustrated. Connecting Your DIRECTV HD Receiver to a TV with an HDMI Input to Right Audio IN, etc.). Never connect an IN to an IN or an OUT to an OUT.
Choose the Setup That Suits You ���������� �������� �� ��������� � � OFF AIR IN � � � � � HIGH QUALITY CONNECTION The back panels of your equipment may not look exactly like those illustrated. Note COPYRIGHT LIMITATIONS: Copyright restrictions on some HD programming may prevent you from viewing high definition programming in HD format with your DIRECTV HD Receiver.
Getting Connected Connecting your DIRECTV HD Receiver to an HDTV with YPbPr Component Video and Digital Audio Inputs 1) Connect your satellite dish antenna to the DIRECTV HD Receiver. Connect the RG-6 coaxial cable from your satellite dish to the jack labeled SATELLITE IN on the DIRECTV HD Receiver. 2) Connect the off-air antenna to the DIRECTV HD Receiver (optional). Connect the antenna to the jack labeled OFF-AIR IN on your receiver.
Choose the Setup That Suits You ���������� �������� �� ��������� � � OFF AIR IN � � � � � GOOD QUALITY CONNECTION The back panels of your equipment may not look exactly like those illustrated.
Getting Connected TIP Want to finish setting up some of the functions later? Just press MENU on your remote, press SELECT on Settings then select Setup. Guided Setup and Activation Now that your receiver and equipment are all hooked up and plugged in, you’re ready to finish all the details to begin receiving your DIRECTV service. 1) Make sure the MODE SWITCH on the remote control is set to DIRECTV. 2) Press TV POWER ON.
Guided Setup and Activation are located between two network areas and intend to receive programming from both via your off-air antenna. 4 Guided Setup Complete: the final screen in the Guided Setup process. If you’re setting up both your dish and antenna, the receiver will need to reset at this point in order to receive program guide information for the digital off-air channels in your area. After the reset, many of these channels will appear in the guide.
Getting Connected If you’ve indicated that your TV supports All (1080i, 720p, and 480i/p), then your cycle would also include 720p (and Native if you turned the Native feature ON). The FORMAT button allows you or other guests using your system to easily cycle all resolution and format settings with a single key until the picture displays the way they like it. Navigating menus to modify settings is not necessary.
Guided Setup and Activation The DIRECTV® HD Receiver provides several display formats as shown in the following table. It also shows the formats available at each output terminal.
Getting Connected Using Your IR/RF Remote to Control Your DIRECTV HD Receiver The remote control included with your DIRECTV HD Receiver works in either IR (infrared) or RF (radio frequency). IR is the “typical” type of remote you are already familiar with from other remotes you may have — the remote must be pointed at the device for it to respond.
Guided Setup and Activation Receiving Local “Off-Air” Broadcast Channels The DIRECTV HD Receiver can tune to both satellite and locally transmitted, off-air broadcast HD channels, and will display these local channels in the Guide. In order to receive off-air channels, attach an off-air antenna to the OFF-AIR IN as instructed in the “Getting Connected” section (page 28).
Getting Connected Don’t Wait, Activate! Once all the setup processes are complete, all that’s left to do is activate your DIRECTV service. Before you make the call, be sure to: 4 Tune to Channel 100 and be sure you’re picking up a satellite signal (DIRECTV channel). 4 Have on hand your service address, social security number and a valid major credit card. 4 Note your access card and receiver ID numbers (find these by pressing MENU, then go to Settings and press SELECT. Then go to Setup and press SELECT).
Section Title Chapter 3 40 Watching TV 43 The Guide 45 Autotune 47 Pay Per View Chapter 3 39
What’s On Watching TV Now that everything’s set up, you’re ready to grab your remote and get clicking! With the MODE SWITCH to the left (under the DIRECTV logo), press TV POWER ON. To access the channel of your choice, simply key in its numbers on your remote (the channel will appear in a few seconds, or press ENTER after the numbers and it will appear right away). You can also navigate to different channels through the Guide, covered in detail starting on page 43.
The Channel Banner The Channel Banner Any time you tune to a channel, you’ll see the channel banner appear across the top of the screen. This banner holds all sorts of useful information and options: 1) Current date & time Displays the day, date and current time. 2) DIRECTV Channel The logo, number and call letters of the station you’re currently viewing. 3) Program The title, start and stop times and rating of the current program.
What’s On Dolby Digital To remove the channel banner from the screen, you can always press EXIT. The banner will disappear on its own — or time out — after a few seconds. You can also view the channel banner for a program you’re watching or that you’ve highlighted by pressing INFO. For more detailed information, SELECT Get More Info button to check out additional showings, purchase pay per view or set up an Autotune (Autotune described on page 45.
The Guide The Guide Overview of the DIRECTV Advanced Program Guide® The Guide is your helpful tool that displays listings of current and upcoming programs. Find out what’s on (now or later), change the channel, find and purchase a pay per view movie or event, even do a special search for a program you’re interested in. You’ll find program information for the current time slot and forward for a total of 90 minutes displayed – and information for up to the next seven days.
What’s On AV1 AV2 TV TV POWER TV INPUT ON PWR OFF R E ACTIV 4) Navigating through the Guide is simple: IT EX GU ID E LIST 4 The UP, DOWN, LEFT and RIGHT arrow keys move you through the listings and time slots. Highlighting a program will show you its description. SELECT 4 Use the CHAN key up or down to move through channels, a full page up or BA CK MENU down. O INF 4 Press the RED or GREEN keys to move horizontally through the time slots a full VOL CHAN PAGE screen forward or back.
Autotune Autotune TIP A great way to catch all your favorites Try one-touch convenience with Is there a favorite show you keep missing, or a movie you’ve been meaning to watch? Like to make sure you don’t miss the big game? You’ll want to try the Autotune feature – and let your TV tune itself in to the programs you choose.
What’s On TIP Like to record a program you’ve autotuned? Make sure you’ve Whenever you’ve set up a program to autotune, a related icon will appear on the listing. Any time you’d like to view the programs you’ve set to autotune, press LIST on your remote to access the To Do List. Here, you can also view and alter your autotuned programs through the Scheduler which you’ll find under Settings in the Quick Menu (see page 51 or more info).
Autotune Pay Per View You don’t have to go out for the best and biggest movies and special events! Recent hits and events like sports, comedy and more are available 24 hours a day for a one-time purchase price on DIRECTV Pay Per View. You’ll find them listed in the Guide just like other showings, starting at channel 100. Scroll through your choices, and press SELECT or INFO to view the options.
Section Title Chapter 4 50 What’s On the MENU? 51 Settings 55 Audio Options 56 Category Sort 57 Pay Per View 58 Find By 60 Date & Time 61 Favorites 62 Previous Channels 63 Caller ID & Messages 65 Parental Controls Chapter 4 49
The Quick Menu What’s on the MENU? All sorts of great things! With the MENU key on your remote, accessing useful information and many handy features is a snap with the Quick Menu. Some of the items you’ll see depend on which screen is currently displayed. For instance, if you access the Quick Menu while viewing the Guide, you’ll find an option to filter programs by category. Other options, such as Settings, appear anytime you bring up the Quick Menu, regardless of your current screen.
Help & Settings Settings Want to have things just your way? From the Quick Menu SELECT Settings, here, you’ll find all kinds of ways to customize, adjust and keep track of your DIRECTV® viewing experience. Setup When you first enter Setup, your System Setup status screen will be displayed. To view all the different settings that are currently in force, hit the RIGHT arrow and PAGE down through the screen. You can make changes from the menu options on the left side of your screen.
The Quick Menu Audio This screen allows you to make changes to your language audio setting. The default audio language for your system is English. Press SELECT on the language options to find and choose a new one. Audio language settings only affect programs with a Secondary Audio Program (SAP) in the language you’ve selected. The setting does not alter the language used on-screen. SELECT the tabs by scrolling up to the top of the screen. Select the Digital Audio tab to set preferences for Dolby Digital.
Help & Settings Scheduler This feature gives you an overview of and access to all the programs you’ve set to autotune or purchase. From the Quick Menu SELECT Scheduler, and you’ll see the current status screen. You can choose other options from the menu item to the left. To Do List Selecting the To Do List will display all of the upcoming programs you have set to Autotune, including all pay per view showings. If you did not set an Autotune for a PPV, then it will not appear here.
The Quick Menu Favorites Check the current status of your Favorites list(s) by clicking here, and make changes if you like. See page 61 for more details. Parental Controls Check the current restrictions of your Parental Controls by clicking here, and make any adjustments. See page 65 for more details.
Audio Options Audio Options Some programs have alternate audio available (such as other language tracks or Dolby Digital). You can set the default so that when ever a program has alternate audio available, it automatically plays this audio, or you can change the alternate audio temporarily for the program you are watching. To change the default audio: 1) While in Live TV press MENU.
The Quick Menu Category Sort This handy tool lets you temporarily arrange the Guide to view only programs in a particular category such as Movies, Sports or News. 1) While in the Guide, press MENU 2) Arrow to Category Sort and press SELECT 3) Select the genre you want, and you’ll be able to further narrow your choices by subcategories (i.e., Movies, Comedy). The Guide fitting the description will appear. 4) Simply scroll through to find a program you like.
Pay Per View Pay Per View This option enables you to check out DIRECTV® Pay Per View listings by category. 1) While in the Guide, press MENU. 2) Arrow down to Pay Per View and press SELECT. 3) TIP Just highlight and select a pay per view item from your list if you’d like to schedule a viewing. See page 45 page 47 for more details. You will see three choices for sorting the listings. Choose All to display all current options. Movies will give you listings of all current movies available.
The Quick Menu Find By Would you like to locate a particular program, movie or sports event you want to see — even shows starring a favorite actor, or games with your favorite team? Find by offers some easy ways to spot just what you want. 1) Press MENU. 2) Scroll down to Find by and press SELECT. You’ll see options to direct your search. 3) You can find a program by Title, Person, Keyword or Channel. 4 Choose Title if you know the name of the program you’re looking for.
Find By 4) Once you’ve found a program you’re after, all you have to do is highlight and select the title to display when the program is on. 5) If the program listed is currently on, then selecting it will tune to it. If the program is upcoming, the selecting it will bring you to the info screen. Here, you’ll have the opportunity to set an autotune for the program. Recent Finds If you’d like to view all of the programs you’ve recently searched.
The Quick Menu Date & Time Here’s a convenient way to look several days ahead in the Guide, without having to scroll through pages of programs. You can quickly see what’s on during a specific day or time. 1) While the Guide press MENU. 2) Then scroll down to Date & Time and press SELECT. 3) You’ll find the current day and next seven days listed. Choose the date you’re interested in. 4) Scroll through and select the hour you want. The Guide will now display programs for the date and time you selected.
Favorites Favorites Wouldn’t it be nice to have all the channels you like best, right-at-hand? Or a grouping of family channels just for the kids? Favorites allows you to set up special, customized List of Channels that shows only those channels you choose both in the Guide and while channel surfing Live TV. 1) Press MENU to get to the Quick Menu. 2) Select Settings, then Favorites. TIP 3) SELECT a custom list on the left side of the screen.
The Quick Menu Previous Channels While watching live TV, you can easily surf between your four most recent channels when you select Previous Channels from the Quick Menu — perfect for keeping up with different games, or tracking breaking news. Select Previous Channels, and a list will appear showing up to the last four channels viewed. Just highlight and select any channel from the list to tune to it, or press INFO while a channel is highlighted to see further details.
Caller ID & Messages Caller ID & Messages Here you’ll be able to access communications from DIRECTV. If you have Caller ID service*, you can also view phone calls you’ve received. Caller ID TIP Remember, you must already have Caller ID service from your phone company to use this feature! Here you can turn Caller ID on and off, set the number of calls kept in your log and view past calls To turn Caller ID on and off: 1) Press MENU to get to the Quick Menu. 2) Go to Calls & Msgs and press SELECT.
The Quick Menu 4 Choose the Service tab. Here you can choose to turn Caller ID on or off, set the number of calls to keep in your log, and turn notification on or off. 4 The Call Log tab displays your recent incoming calls. Highlight and select a name, and you have the opportunity to call the number or delete that listing from your log. If you call the number, you will have to pick up your phone to speak.
Parental Controls Parental Controls Would you like to set some limits on your children’s viewing habits? Parental Controls enables one or more “keepers of the passcode” to place certain restrictions on just who’s watching what. Whether it’s for mature content or spending amounts, you’re always able to keep limitations where you want them for the whole family. From the Quick Menu, SELECT Parental Controls, then Edit Settings. You’ll see the current status showing any restrictions.
The Quick Menu 4 Other shows To block programming that has no rating — such as news and sports and shows with a rating of “None” — select the Other tab. 5) If you are done setting your Parental Controls, don’t forget to lock the receiver. Press SELECT on Lock Now. Channel Blocks You can limit viewing of a certain channel or channels from this menu.
Parental Controls Hours This feature allows you to set a range of allowable viewing hours for different days of the week. Just select your preferences to set up any limits. Now, lock it Once you’ve decided on the restrictions you want, choose Lock Now. You’ll be directed to create a passcode (which you’ll want to make easy enough to remember, but hard enough that the little ones won’t guess it!). This passcode will be your entry to unlocking and recreating limitations in the future.
The Quick Menu Let me in…! Don’t worry — temporarily or permanently unlocking is easy. To temporarily unlock a particular program: 1) When any controls are currently activated, a message with the option to Unlock Now will appear if you try to tune to a restricted program. 2) SELECT Unlock Now and enter the password. For more unlock options: 1) Go to the MENU. 2) Then SELECT Parental Controls. 3) Various options for unlocking temporarily or permanently will appear. SELECT one and enter your password.
Section Title Chapter 5 70 Perform a Code Search 71 Troubleshooting 84 Limited Warranty 90 FCC Customer Information 94 Registration Information 96 Index Chapter 5 69
Other Information Perform a Code Search on Your Remote Control If you were not able to find a code for your brand of TV or component, then you can try a code search. This process may take up to 30 minutes. 1) First turn on the TV or component. 2) Move the slide switch near the top of the remote control to the appropriate position. 3) Point the remote away from your DIRECTV® HD Receiver and components.
Troubleshooting Troubleshooting TIP Many problems can be corrected by performing a simple reset of the DIRECTV HD Receiver. If you experience the following: You can find additional 4 Image freezes DIRECTV.com. troubleshooting help at 4 Audio freezes 4 Blank screen 4 Won’t respond to front panel button or remote control Try one of these: 4 Press the red RESET button behind the access panel door on the front of the DIRECTV HD Receiver, then wait for program guide information to be acquired.
Other Information DIRECTV HD Receiver Problems Progress bar freezes during Satellite Data Acquisition This is normal. The progress bar times out after two minutes. If your screen is still blank for two minutes after the progress bar times out, follow these steps to restart your receiver: 1) Press the red RESET button behind the access panel door on the front of the DIRECTV HD Receiver. 2) Wait for program guide information to be acquired.
Troubleshooting Problems with Caller ID 4 You must subscribe to Caller ID service through your local phone company. Also, check to be sure your Caller ID feature is turned on (see page 63). 4 If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID information and you may need a special wireless phone jack to use with Caller ID service. See the user’s manual that came with the wireless phone jack to see if it transmits Caller ID information.
Other Information Turns off while playing 4 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again. 4 Unplug DIRECTV HD Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be abnormally high or low. 4 Consider using a surge protector or line conditioner.
Troubleshooting Closed caption displays overlap If you turn on closed captions on both your DIRECTV HD Receiver and your TV, you may see overlapping closed captions. To avoid this, turn on closed captions on only one or the other, not both. Left/right side of screen doesn’t match with TV in HDMI/Component mode Your particular brand of TV may use a different screen offset. Press the MENU key, then press SELECT on Settings.
Other Information Loss of local, off-air (ATSC) channels The following conditions may cause loss of local, off-air channels: Your local broadcast time may have changed. Many digital broadcasts are not aired 24 hours per day. The signal strength for your local station may not be strong enough due to atmospheric conditions, obstructions, or antenna location. If you are using a directional antenna for local stations, try orienting your antenna differently or placing it in a different location.
Troubleshooting Aspect ratio problems. Why do I see black bars and gray bars? Your aspect ratio and screen format may be set improperly for your TV or the program you are watching. Press the FORMAT key on your remote to cycle through the available settings. You may have to change the display settings in System Setup as follows: 4 Press MENU on the remote. 4 Press SELECT on Settings, 4 Select Setup. 4 Select HDTV.
Other Information Cannot change black bars. Many broadcasters transmit black bars as part of the video for a program. Only black bars generated by the receiver can be changed. Color looks wrong (dark areas, everything is red, green, or blue, or skin tones are washed out) 4 If the dark areas are bars at the edges of the screen, it is probably due to the aspect ratio setting. (See page 7). 4 Make sure component video cables are connected properly. The component cables (YPbPr) deliver color.
Troubleshooting Temporary loss of the satellite signal or Searching for Satellite Signal message 4 Your satellite system may be experiencing rain fade, a temporary loss of the satellite signal due to unusually heavy rain clouds or rainfall. Rain fade is usually brief, lasting only as long as the heavy rain cloud condition persists. 4 Your dish may be blocked. Check that something is not blocking the dish.
Other Information Remote Control Problems Problems with the remote control 4 Check that nothing is between the remote control and the remote sensor. 4 Make sure the remote control is in DIRECTV mode. Slide the mode switch to the DIRECTV position so the remote will control the DIRECTV HD Receiver. 4 Check the batteries in the remote control. They may be weak, dead or installed incorrectly. Try replacing batteries.
Troubleshooting TV Problems Blank screen 4 Check that the components connected to the input jacks are turned on. 4 Try another channel. 4 See “Wrong picture, bluescreen...” and Receiver will not turn on” on page 72. TV turns on or changes channels unexpectedly 4 An Autotune may have been activated. 4 Your TV’s timer may have been activated. 4 Check your TV owner’s manual.
Other Information Running the System Test The System Test allows you to run a basic diagnostics check on your DIRECTV HD Receiver. If you are experiencing any trouble with your receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on your digital satellite receiver. First make sure that: 4 All connections — jacks, cables, etc.
Troubleshooting Fine-Tuning the Signal If you self-installed your satellite dish antenna, you may have already used Guided Setup to find the dish-pointing coordinates, acquire and fine-tune the signal and run a system test. If you need to run Guided Setup again, select Settings from the Quick Menu, then select Guided Setup. Next, press SELECT on Sat & Ant, then select Repeat Satellite Setup.
Other Information LIMITED 90 DAY WARRANTY DIRECTV warrants your DIRECTV HD Receiver (Model Number: H10) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of purchase. WHO IS COVERED? You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the product is considered proof of purchase.
Limited Warranty SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WHAT IS EXCLUDED? Your warranty does NOT cover: 4 Labor charges for installation or setup of the product. 4 Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
Other Information MAKE SURE YOU KEEP... Please keep your sales receipt or other document showing proof of purchase. Attach it to this User Guide and keep both nearby. Also keep the original box and packing material in case you need to return your product. BEFORE REQUESTING REPAIR SERVICE... Please check the troubleshooting section of this guide. This may save you a call to DIRECTV Customer Care. TO GET WARRANTY SERVICE... Warranty service will be provided by DIRECTV.
Limited Warranty ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV.
Other Information DIRECTV PROTECTION PLAN DIRECTV PROTECTION PLAN Protect your DIRECTV® System with the DIRECTV PROTECTION PLAN. For a low monthly fee, the DIRECTV PROTECTION PLAN covers the components of your DIRECTV System, giving you peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV® entertainment. DIRECTV PROTECTION PLAN BENEFITS Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term.
Limited Warranty Get ALL THAT FOR JUST $5.99 a month for accounts with standard DIRECTV Receivers and only $7.99 a month for accounts with DIRECTV® DVR, DIRECTV HD Receivers, or DIRECTV Receivers with UltimateTV Service. This one low monthly fee covers every DIRECTV component and receiver on your account. SIGN UP FOR THE DIRECTV PROTECTION PLAN TODAY If you have standard DIRECTV HD Receiver(s), visit DIRECTV.com and SIGN IN using the simple steps below or call 1-800-DIRECTV. 1.
Other Information FCC Information Declaration of Conformity—Standards to which Conformity is declared: FCC Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party: DIRECTV, Inc. 2230 E.
FCC Customer Information 4 Reorient or relocate the receiving satellite dish antenna. 4 Increase the separation between the equipment and the DIRECTV HD Receiver. 4 Connect the equipment into an outlet on a circuit different from that to which the DIRECTV HD Receiver is connected. 4 Consult the dealer or an experienced radio/TV technician for help.
Other Information To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3).
FCC Customer Information DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components. We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources.
Other Information Registration Information Product Registration Please fill out the product registration card (packed separately) and return it immediately, or register online at DIRECTV.com. Returning the card allows us to contact you if needed. Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. These numbers are located on the product. Model No.
Other Information Index A Access Card 17, 18, 25, 52, 94 Alternate Audio i, 41, 55, 99 Analog Tv 4 ARROWS i, 24 Aspect Ratio 7, 33, 72 ATSC 76 Audio Hum 16 Audio Options iii, 41, 49, , 55 Autotune iii, 39, 42, 44, 45, 46, 47, 53, 57, 81, 99 B Back Panel 16, 78 Batteries i, 14, 36, 73, 80, 82 Blocking Program Content 65 Buttons i, 33, 70, 80 C Caller ID iii, 41, 49, 63, 64, 73 Category Sort iii, 49, 56 Channel Banner 12, 41, 42, 67 Channel Blocks 66 Connections iii, 13, 14, 19, 21, 22, 78 D Date & Time
Index N Notification Caller ID 64 P Parental Control 99 Passcode 65, 67, 68 Pay Per View 42, 43, 47, 53, 57, 66, 99 Pillar Box 72 Power surges 16 Previous Channels iii, 49, 62 Programming Order 33, 37, 47, 53, 92 Tuning To 80 program details 42 Program Guide Advanced 12, 37 Progressive 6 Purchases 53 Q Quick Menu iii, 12, 24, 37, 46, 47, 50, 51, 53, 55, 61, 62, 63, 64, 65, 66, 75, 76, 82, , 83 R Ratings 65 Receiver Rear Panel 26 Recent Finds 59 Recording 53 Remote Control Buttons i Problems 80 Programmi
Icon Reference Those Arrow thingies Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell. LEFT and RIGHT arrows on the remote offer special functionality. Objects are scrollable above or below the visible window. UP and DOWN arrows on the receiver front panel offer special functionality. Scheduler stuff Shows an Autotune has been set for a future program, or a present program is Autotuned.
We’re always here to help! DIRECTV is firmly committed to offering the highest quality in customer service and support. Please let us know if you have any questions or concerns. When you call DIRECTV, you’ll need to provide your receiver’s access card number and model number and your DIRECTV account number.
