(Continued from previous page) Enter Stress Event Turn to landscape. 14 The receiver and app don’t talk to one another. If you enter an Event only into the receiver, while the information will appear on Dexcom reports, you won’t get an Event marker on your app’s Trend screen. The app has Event markers on its screen, the receiver doesn’t. There may be times when you want or need to enter Events on the Dexcom G5 Mobile Receiver.
(Continued from previous page) Enter Carbs Event 2 3 Press Down Arrow until Events is highlighted. Press Select. Highlight Carbs. Press Select. Add up all carb grams from lunch. 4 Arrow up to “85.” Press Select. Press Left/Right Arrows to change time and date. 5 • Left: Backwards • Right: Forward Press Select. 6 Confirmation screen. Press Select.
(Continued from previous page) Enter Health Event 7 8 Press Down Arrow until Health. Press Down Arrow to Stress. Press Select. Press Left /Right Arrows to change time and date. 9 • Left: Backwards • Right: Forward Press Select. Verify information is correct. 10 Press Left /Right Arrows to highlight field. Press Up/Down Arrows to change numbers. Press Select to save. 10.
Landscape What it does What you do Landscape Only Landscape Only Show Event details. • Tap square • Slide finger across screen Once you have allowed your Share Follower’s access to your Trend screen, they too will be able to view your Events. See Part 5 for more information.
Page intentionally left blank Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns 172
Chapter 11 Next Steps: Sensor Glucose Alarm and Alerts 11.1 Introduction Monitoring your glucose trends is critical in managing your diabetes. But what happens if you’re driving, in a meeting, at the movies, and can’t or, don’t want to, keep looking at your display device? Dexcom’s G5 Mobile CGM System understands there are times when you can’t look at your receiver or smart device; however you still need to know of actionable glucose trends or if you’re not getting your sensor glucose readings.
11.2 Safety Statements The Alarm and Alerts were designed to keep you safe, helping you avoid severe lows and highs or from missing your readings. The following safety statements help ensure you get your Alerts and Alarm. WARNING Do: Verify your smart device settings let you get Alarm and Alerts. To receive Alarm/Alerts you must: 1. Make sure Dexcom G5 Mobile App Notifications are turned on in Settings menu 2. Verify app hasn’t been shut down. 3. Adjust volume so you can hear sounds. 4. Turn Bluetooth on.
PRECAUTION Don’t: Never prevent communication between transmitter and display devices. Do: Keep smart device and receiver within 20 feet of transmitter and away from obstructions. Why: If your transmitter display device(s) are more than 20 feet apart or are separated by an obstruction, they might not communicate. Types of obstruction differ and not all types have been tested. Obstructions can include water, walls, metal, etc. Water (e.g., swimming, surfing, bathing, etc.
What Is an Alarm? While there are a variety of Alerts, there is just one Alarm, the Urgent Low Alarm (Alarm) is set at 55 mg/dL. The Alarm will repeat every 5 minutes until you clear the Alarm (see Chapter 12 on how to customize the sounds). If you clear the Alarm and your sensor glucose readings do not go over 55 mg/dL in the next 30 minutes, you get another Alarm. Unlike Alerts, the Urgent Low Alarm setting can’t be changed or turned off.
Rise Rate/Fall Rate/Repeat/Signal Loss Alerts Rise Rate and Fall Rate Alerts warn you when your glucose levels are changing rapidly, either down or up, and look similar to the rate of change arrows. Repeat Alerts let you know if your sensor glucose readings continue to be above or below your Alert levels. Glucose Level Alerts 1. Rise Rate a. Default setting is Off—No Alert. b. Need to change settings to receive Rising Alert. 2. Fall Rate a. Default setting is Off—No Alert. b.
Urgent Low Glucose Alarm Device What you see What it means Smart Device: Lock Screen Smart Device: In App Sensor glucose reading at or below 55 mg/dL. Shows last glucose value. Arrows reflect rate of change. Check BG meter to make treatment decisions.
Low/High Glucose Alerts Device What you see What it means Smart Device: Lock Screen Sensor glucose reading at or below your low Alert level. Smart Device: In App Shows most current sensor glucose reading. Arrows reflect rate of change. Can be set to repeat between 15 minutes to 4 hours. Check your BG meter to make any treatment decisions.
(Continued from previous page) Device What you see What it means Smart Device: Lock Screen Sensor glucose reading at or above your high Alert level. Smart Device: In App Shows most current sensor glucose reading. Arrows reflect rate of change. Can be set to repeat between 15 minutes to 4 hours. Check BG meter to make treatment decisions.
Rise Rate/Fall Rate Alerts Device What you see What it means Smart Device: Lock Screen Sensor glucose readings rising quickly. Smart Device: In App Number of arrows shows how fast (2 mg/dL/min; 3+ mg/dL/min). Check BG meter to make any treatment decisions.
(Continued from previous page) Device What you see What it means Smart Device: Lock Screen Smart Device: In App Sensor glucose readings falling quickly. Number of arrows shows how fast (2 mg/dL/min; 3+ mg/dL/min). Check BG meter to make any treatment decisions.
Signal Loss Alert Device What you see What it means Smart Device: Lock Screen Smart Device: In App Your receiver and transmitter are not communicating. You will not receive Alarm/Alerts. Check BG meter to check your glucose and make any treatment decisions. Receiver 11.5 App: Alarm/Alert Recommended Settings The receiver is a stand-alone medical device and used solely to monitor your glucose trends. The app cannot override the smart devices general settings.
If you are concerned about missing an Alarm or Alert (e.g., due to smart device settings, app shutting off due to lack of storage, low smart device battery, etc.), bring your receiver with you. 11.6 Receiver: Default Beeps and Vibrations The Dexcom G5 Mobile Receiver’s Alarm/Alerts are vibrations and a beep, or a series of beeps, based on the Alarm or Alert. Beeps and vibrations are preprogrammed into the receiver, and unlike the smart device, the volume can’t be changed.
Low/High Glucose Alerts What you see Beeps and vibration Initial Default Alert: Vibrates 3x’s. After 5 Minutes: Vibrates/beeps 3x’s every 5 minutes until cleared. Trend screen will continue to reflect Alert until sensor glucose readings go above Alert level. Initial Default Alert: Vibrates 2x’s. After 5 Minutes: Vibrates/beeps 2x’s every 5 minutes until cleared. Trend screen will continue to reflect Alert until sensor glucose readings go below Alert level.
Rise Rate/Fall Rate Alerts What you see Beeps and vibration Initial Default Alert: None/Off. After Setting Change: Vibrates 2x’s, 2 sounds. After 5 Minutes: Vibrates/beeps 2x’s every 5 minutes until cleared. Initial Default Alert: None/Off. After Setting Change: Vibrates 3x’s. After 5 Minutes: Vibrates/beeps 3x’s every 5 minutes until cleared or sensor glucose reading drops below Alert level.
Low Repeat/High Repeat What you see Beeps and vibration Initial Default Alert: None/Off. After Setting Change: Vibrates 3x’s. After 5 Minutes: Vibrates/beeps 3x’s every 5 minutes until cleared. Will re-alert if sensor glucose readings drop at or below 55 mg/dL. Initial Default Alert: None/Off. After Setting Change: Vibrates 2x’s. After 5 Minutes: Vibrates/beeps 2x’s every 5 minutes until cleared. Signal Loss Alert What you see Beeps and vibration Initial Default Alert: On.
11.7 Clearing Alarm/Alerts Alerts require you to acknowledge and clear them. How this is done depends on your display device. If using both display devices, you’ll need to clear each separately. Due to their medical importance, the Alarm is more persistent. Even after acknowledging and clearing an Alarm, if your sensor’s glucose readings remain at or below 55 mg/dL, an Alarm will sound every 30 minutes until readings are above 55 mg/dL.
Clearing Your Receiver What you see What you do Press Select. Once cleared, you won’t receive the same Alert unless you hit the Alert’s target range again. Your Alarm will repeat even after clearing if your glucose levels do not return to your target range.
Page intentionally left blank Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts 190
Chapter 12 Next Steps: On the Go With G5: Customizing Your Alarm and Alerts 12.1 Introduction The receiver and app come with default glucose Alert level settings, but perhaps they don’t reflect the glucose level that works best for you. Perhaps you’re in a meeting and can only clear an Alert, yet want to make sure your Alert repeats, or continues, until you’re able to take corrective measures. Maybe you’d like to get a Rising/Falling glucose Alert, but their settings are off by default.
12.2 Safety Statement WARNING Do: If using both receiver and app for to get an Alarm or Alert, change settings in each display device. Why: Any changes to the G5 Mobile app will not carry over to the receiver. Consequences: Missing severe low or high Alarm or Alerts. 12.3 Changing App Alarm and Alerts App Screen Overview The Alerts Main Menu lists all customizable Alerts and Alarm and their current settings. Part of your initial set up included setting your Low/High Alerts.
(Continued from previous page) Step What you see 2 What it means What you do Access Alerts Main Menu. Tap Alerts. All customizable Alarm and Alerts. Current Alert settings. 3 All alerts have: Tap Alarm/Alert you want to change.
(Continued from previous page) Step What you see What it means What you do “?” explains: 4 • Each Alarm/Alert • Message options • Recommended settings Tap “?” for Alarm/Alert information. Urgent Low Glucose Alarm: 5 • Preset at 55 mg/dL and cannot be changed • Repeat preset at 30 minutes and can’t be changed • Sound is the only change option Tap Sound to change sound.
Steps to Customize App Alarm/Alerts Although the results will vary depending on what Alarm or Alert you are customizing, the steps to change your Alarm or Alert are the same: From app’s Main Menu: 1. Tap Alerts. 2. Tap the Alert you want. a. Tap On or Off switch to turn on desired Alerts. 3. Tap Notify me. a. Change the Alert glucose level (mg/dL). i. Scroll selection wheel, find your desired Alert level. ii. Tap to highlight. iii. Tap Save. 4. Tap Repeat. a.
(Continued from previous page) Access Alerts’ Main Menu 2 Access Alerts Main Menu. Tap Alerts.
(Continued from previous page) Changing an Alert 3 Access High Alert settings (mg/dL). 4 Shows High Alert options and current settings. Tap High mg/dL. Check High Alerts is On.
(Continued from previous page) Changing an Alert If Off: On 5 Won’t get Alerts if Off. Slide to On. • On - Orange • Off - Gray 6 Change High Alert (mg/dL). Tap Notify Me Above.
(Continued from previous page) Changing an Alert 7 Change glucose level from current level (mg/dL). Scroll selection wheel. Stop at 190. Saves new High Alert glucose level (mg/dL). 8 Returns to High Glucose Alert screen options. Tap Save. Notify Me Above set at 190 mg/dL.
(Continued from previous page) Changing an Alert 9 Changes how often your High Alert repeats after initial Alert and confirmation. Tap Repeat. Repeats only if you are above your high glucose level. Changing the current repeat setting. 10 Can select in five minute steps (range 15 minutes-4 hours). Scroll selection wheel. Stop at 1 hour.
(Continued from previous page) Changing an Alert Saves your new repeat timing. 11 Returns to High Glucose Alert screen options. Tap Save. Repeat shows how often you’ll get notified. 12 Customize Alert sound. Tap Sound.
(Continued from previous page) Changing an Alert 13 14 Changes current sound setting. Saves your new Alert sound. Return to High Glucose Alert Menu. Tap Doorbell. Tap Sound again to hear sound sample. Tap Back Arrow.
(Continued from previous page) Changing an Alert 15 Return to Main Menu. Tap “X”. Tap Menu icon 16 Return to trend screen. Or Swipe right.
Any changes to the app will not carry over to the receiver. If using both, make the same changes in the receiver you made in your smart device. If you don’t, you may miss an Alarm or Alert. 12.4 Changing Receiver Alarm and Alerts You’ll notice a flow difference between the app and the receiver when personalizing your Alarm/Alerts. With the app, all Alert adjustments are made from one screen, whereas in the receiver, you make changes in different screens.
Alarm/Alert Sound Profiles Icon Profile name Notification description Vibration only. Vibrate Only sound is your receiver vibrating. Vibrate is not available for the Alarm. Soft Normal Lower volume beeps. Medium volume beeps. Default Profile. No beeps. Attentive • Rising melody for High and Rising Alerts • Dropping melody for Low and Falling Alerts Medium volume beeps. HypoRepeat Try It Urgent low Alarm only.
Customizing Sound Profiles: Receiver Step What you see What it means What you do 1 Go to Main Menu. Press Select. 2 Second Main Menu screen. 3 Profiles adjusts volume of Alarm/Alerts. Press Down Arrow. Profiles on second screen. Press Up/Down Arrow. Stop at Profiles. Press Select. Press Up/Down Arrow. 4 Choose sound Profile. Stop at desired Profile. Press Select.
(Continued from previous page) Step What you see What it means What you do Sample sound: Press Down Arrow. Selected Profile check marked. 5 Stop at Try It. Press Select to have the sound play. Exit Profiles: Press Left Arrow. Repeat steps 2-5 to change Profile. 6 N/A Repeat as needed. To Exit: Press Left Arrow to Main Menu. Profiles allow you to change your Alarm and Alerts tones.
Constantly looking at your screen may not be practical. You can customize your Rise/Fall Alert with vibrations or beeps letting you know when your glucose is rising or falling (2 mg/dL/min or 30 mg/dL up or down in 15 minutes) or rising or falling rapidly (3 or more mg/dL/min or 45 mg/dL or more up or down in 15 minutes). The default setting for Repeat and Rise/Fall Rate is Off. It’s important you discuss your alert settings with your healthcare professional.
(Continued from previous page) Change High Alert Level 2 Alerts option from the Main Menu. 3 Enter Alerts menu option. Alerts’ option menu. 4 5 6 Lists different Alerts: High/Low/Advanced (Repeat, Rise/Fall, Signal Loss) Alerts. Press Down Arrow. Stop at Alerts. Press Select. Press Up/Down Arrow. Stop at High Alert. Press Select. Alert’s current settings. Press Down Arrow. Change your current High Alert level. Stop at Level. Press Select. Current setting. Press Down Arrow.
(Continued from previous page) Change High Alert Level 7 Saves new High Alert level. Press Select. Return to Alerts Menu. Press Left Arrow. To exit: Turn Repeart On Alerts Menu. 8 9 Choose Advanced to get to Repeat Alert. Enter Advanced Alert options. Press Down Arrow. Stop at Advanced. Press Select on Advanced. Main Advanced screen. 10 11 Set Repeat Alerts. Arrow to High Repeat. Turn On Rise/Fall Rate Alerts. Press Select. Initial screen shows current repeat minutes.
(Continued from previous page) Turn Repeat On 12 13 Changed Repeat time for Press Select. High Alert. Changed completed. To exit: Return to Alerts Menu. Press Left Arrow. It doesn’t matter which device you first use to customize your Alarm/Alert settings, key is making sure you make the same changes in both or you may miss an Alarm or Alert.
The next part, Part 4: Everything Else G5, reviews the technical specifications, the warranty, how to take care of the Dexcom G5 Mobile components, going through security when traveling, contacting the Help Desk, Troubleshooting information, and symbols on system components and packages.
EVERYTHING ELSE G5 • Warranty • Maintenance • Travel Tips • Customer Service Contacts • Technical Information • Troubleshooting • Package Symbols
Page intentionally left blank
Chapter 13 Everything Else G5: Warranty: The Fine Print 13.1 Introduction Sometimes stuff happens. Dexcom has you covered! The following is our warranty information outlining what we do cover, what we don’t and for how long. First the receiver’s limited warranty information, then the transmitter’s limited warranty information. 13.2 Receiver Warranty Information Dexcom G5 Mobile CGM System’s Limited Warranty What’s Covered and for How Long? Dexcom, Inc.
This Limited Warranty does not cover: 1. Defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, modification of any part of the product, or cosmetic damage. 2. Equipment with the ID number removed or made illegible. 3. All surfaces and other externally exposed parts that are scratched or damaged due to normal use. 4.
If Dexcom determines the Receiver isn’t covered by this Limited Warranty, Purchaser must pay all shipping charges for the Receiver’s return by Dexcom. Limits on Dexcom’s Warranty and Liability Obligations The Limited Warranty described above is the exclusive warranty for the Receiver, and in lieu of all other warranties, expressed or implied, either in fact or by operation of law, statutory or otherwise.
NOTE: If you received this Transmitter as a replacement for an in-warranty Transmitter, the Limited Warranty for the original Transmitter shall continue for the Warranty Period on the original Transmitter, but the replacement is not subject to any other warranty. What’s Not Covered? This Limited Warranty is based on the Purchaser properly using the CGM system in a timely manner and in accordance with the documentation provided by Dexcom. You are not permitted to use the CGM system otherwise.
13.4 Dexcom’s Obligations Under the Limited Warranty During the Warranty Period, Dexcom will replace, without charge to purchaser, any defective Dexcom G5 Mobile Transmitter. To return, you must send the Transmitter to an authorized Dexcom Technical Support Department. Make sure you package the Transmitter adequately for shipping. The return package needs to include: 1. Transmitter 2. Sales receipt or comparable substitute proof of sale showing the date of purchase 3. Transmitter’s Serial Number 4.
This Limited Warranty is only provided to the original Purchaser and can’t be transferred to anyone else, and states Purchaser’s exclusive remedy. If any portion of this Limited Warranty is illegal or unenforceable by reason of any law, such partial illegality or enforceability shall not affect the enforceability of the remainder of this Limited Warranty. This Limited Warranty will be enforced to the maximum extent permitted by law.
Chapter 14 Everything Else G5: How to Take Care of Your Dexcom G5 Mobile CGM System 14.1 Introduction There are not a lot of moving parts in the Dexcom G5 Mobile CGM System, so maintenance is relatively simple: keep it clean, keep display device (s) dry and protected, use accessory parts, like the USB cable, etc., given to you with the system and store according to each piece’s labeling instructions. This chapter only covers Dexcom parts (sensor, transmitter, and receiver).
14.2 Basic Maintenance Sensor 1. Keep in sterile package until ready for use. 2. Check package label for expiration date. a. Expiration date format is YYYY-MM-DD (year-month-day) format. b. Don’t use if sensor has expired. i. May provide inaccurate sensor glucose readings. ii. May be unsterile. Transmitter 1. Keep in box until ready for use. a. Check transmitter and don’t use if damaged. 2. Transmitter is reusable, however only by the same person. a. Never share transmitter with anyone. 3.
Each charge lasts approximately three days. If your receiver’s battery was drained, after charging, you may need to reset its time and date. If this is required, the system tells you to reset and takes you to the time/date setting screens. Step What you see What it means What you do 1 Low Battery Charge your battery. 2 Micro USB Port Open USB port door. Plug USB cable into port for recharging.
(Continued from previous page) Step What you see What it means What you do Plug into receiver to charge battery. Don’t plug into a computer port to charge 3 Micro USB Cable Don’t use an external USB hub, it doesn’t provide enough power to charge battery. Battery can only be charged using the adapter/wall charger. Charge battery before each new sensor session. Plug USB cable into adapter/wall charger. 4 Wall Charger Plug wall charger into an electrical outlet to charge receiver’s battery.
(Continued from previous page) Step What you see What it means What you do 5 Battery Charging Keep charging until icons are solid. 6 Battery Charged Unplug wall charger from outlet when fully charged. Remove USB cable from receiver. 6 USB Port Door Close USB port door after removing USB cable to keep receiver clean and dry. Accessories 1. Only use Dexcom-supplied parts (including cables and chargers). a. Use of non-Dexcom supplied parts may affect safety and performance. 2.
If you experience problems, call Dexcom Technical Support, available 24 hours, 7 days a week, toll free at 1.877.339.2664 or toll at 1.858.200.0200 to report the issue. 14.3 Storage Storing your Dexcom G5 Mobile CGM System correctly helps prevents system failures. Sensor 1. Keep the sensor in its sterile packaging until you are ready to use it. 2. Store at temperatures between 36° F-77° F. a. Stored outside of this range may cause inaccurate sensor glucose readings. b.
14.4 Checking App and Receiver Information CHECKING YOUR APP & RECEIVER SOFTWARE VERSION You can check your app or receiver for information about your CGM system at any time. Receiver 1. From the Settings menu, press Up or Down arrows to scroll to “Device Info.” 2. Press Select. Information about your sensor session and system will show. App 1. From Main Menu, tap Settings. 2. Tap Device Info.
14.5 System Disposal Different municipalities have different requirements when throwing away electronics (receiver and transmitter) and parts that have come in contact with blood or other bodily fluids (sensor). Consult your area’s local waste management authorities for proper disposal instructions. Taking care of your Dexcom G5 Mobile CGM System is pretty easy.
Chapter 15 Everything Else G5: On the Go With Dexcom G5 Mobile CGM System: Getting Through Security 15.1 Introduction Dexcom G5 Mobile can be a great travel companion; you can go through metal detectors, be handwanded, and even keep your receiver on during your flight. This chapter only covers the Dexcom G5 Mobile CGM System. It doesn’t cover steps you need to take when traveling with your smart device. See your smart device’s instruction for use to learn how to travel with it.
X-Ray Machines Receiver, Extra Sensors Don’t put your Dexcom G5 Mobile CGM System components through x-ray machines. Before your screening process begins, ask the TSA Officer to perform a visual inspection of the receiver and your extra sensors. Place all Dexcom G5 Mobile components in a separate bag before handing over to the Security Officer. For other medical supplies, such as medications, meters, and strips, check manufacturer’s instructions or the TSA website.
Email: TSA-ContactCenter@dhs.gov Phone: Call 1.866.289.
Page intentionally left blank Dexcom G5 Mobile System User Guide On the Go With Dexcom G5 Mobile CGM System: Getting Through Security 232
Chapter 16 Everything Else G5: Need Help? You’re Not Alone! Dexcom has two support teams to help you, each with their own specialty: • Technical Support Team • Patient Care Team 16.1 Dexcom Technical Support Provides replacement units, resolves technical issues or takes product complaints. Call your Dexcom Technical Support Team, 24 hours a day, 7 days a week, if something is wrong with your Dexcom G5 Mobile CGM System. By Phone Dexcom Technical Support Phone Numbers: Toll Free: 1.877.339.
What Can They Help Me With? The Dexcom Technical Support Team helps you with all CGM system related issues as well as software related issues. Dexcom Technical Support does not offer medical advice. 16.2 Patient Care Team The Patient Care Team (PCT) is a group of Certified Diabetes Educators (CDE®) and Registered Nurses (RNs) offering you customer care and individualized education services around Dexcom CGM.
16.3 Sales Support Team Inside Sales Support Team For help with: • • • • First-time orders Re-orders Tracking shipments Locating a local Dexcom representative By Phone Dexcom Inside Sales Support Phone Numbers: Toll Free: 1.877.339.2664 Toll Call: 1.858.200.0200 By Email Dexcom Inside Sales Support Email: CustomerService@dexcom.com By Fax 1.877.633.9266 16.4 Corporate Dexcom Website: Dexcom.
Page intentionally left blank Dexcom G5 Mobile System User Guide Need Help? You’re Not Alone! 236
Chapter 17 Everything Else G5: Technical Information 17.1 Device Performance Characteristics NOTE: We recommend that you review the information in this chapter with your healthcare professional to understand how well the Dexcom G5 Mobile CGM System performs. The Dexcom G5 Mobile CGM System (the System) uses a glucose sensor to continuously measure and monitor your glucose levels. The sensor is “calibrated” using a commercially available blood glucose meter.
Differences between the studies include the number of subjects enrolled, the number of Systems worn by each participant, the SMBG meter used, and the number of clinic days each subject participated in during the study. An overview of each study is provided here. The Original Adult Study enrolled 72 subjects, and the Software 505 Adult Study enrolled 51 subjects. All subjects had Type 1 or Type 2 diabetes mellitus, and required insulin or oral medication to manage their diabetes.
the 7-day wear period, the sensors were calibrated with an average of 2 fingersticks per day (approximately once every 12 hours), using self-monitoring blood glucose (SMBG) meter values. The Original Pediatric Study used the LifeScan® OneTouch® Verio® IQ meter; the Software 505 Pediatric Study used Bayer’s CONTOUR® NEXT USB meter. All subjects were evaluated in a controlled clinic environment on Day 1, Day 4 or Day 7 of the 7-day wear period.
Table 1-A.
Table 1-B.
or 20%, 30 mg/dL or 30% or greater than 40 mg/dL or 40% are provided in Table 1-A and 1-B. The tables are categorized within CGM glucose ranges. When you see a CGM reading on your receiver, this table shows you how likely that reading matches your blood glucose level (measured by YSI in the study). For example, in the SW10505 Adult Study (Table 1-A), the total number of data pairs considered in the analysis was 2263.
Table 2-A.
Table 2-B.
For example, in the Software 505 Adult Study (Table 2-A), when the System displayed “LOW” (18 occasions), 100% (18 out of 18) of the YSI values were less than 80 mg/dL, and 94% (17 out of 18) of the YSI values were less than 70 mg/dL. When the System displayed “HIGH” (45 occasions), 100% (45 out of 45) of the YSI values were greater than 240 mg/dL, and 100% (45 out of 45) of the YSI values were greater than 280 mg/dL.
Table 3-A.
Table 3-B.
Table 3-C.
Table 3-D.
Table 4-A. System Difference to YSI within CGM Glucose Ranges (Adult) CGM Glucose Range1 (mg/dL) Overall *40-60 *61-80 81-180 181-300 301-350 351-400 Study2 Number of Paired CGM-YSI Mean Percent Difference Median Percent Difference Mean Absolute Percent Difference Median Absolute Percent Difference Original 9152 2.9% 1.7% 13.3% 9.8% Software 505 2263 2.5% 2.4% 9.0% 7.0% Original 512 -10.0 -8.2 13.5 9.7 Software 505 120 -3.3 -2.1 6.9 4.8 Original 781 -2.4 -0.4 11.4 8.
Table 4-B. System Difference to YSI within CGM Glucose Ranges (Pediatric) CGM Glucose Range1 (mg/dL) Overall *40-60 *61-80 81-180 181-300 301-350 351-400 Study Number of Paired CGM-YSI Mean Percent Difference Median Percent Difference 2 Mean Absolute Percent Difference Median Absolute Percent Difference Original 2922 13.5% 11.6% 17.4% 13.5% Software 505 2262 1.8% 1.2% 10.4% 7.9% Original 19 -18.1 -9.1 19.2 9.1 Software 505 86 -15.3 -13.2 16.1 13.2 Original 76 -3.7 -2.
In the example above, the System reading is less than the YSI value, so the percent difference reading is negative. The mean percent difference is the average of all positive and negative percent differences between the two devices; it tells you if the System reads higher or lower on average than the YSI within each glucose range. Another estimate used to show the accuracy of the System is the absolute percent difference.
Table 5-A.
Table 5-B.
Table 5-C.
Table 5-C represents the alert evaluation within 30 minutes of an SMBG reading for 2- to 5-year old subjects in the pediatric studies. Hypoglycemia Alert Rate The Alert Rate shows how often the alert is right or wrong. The True Alert Rate is the % of time the device alarmed when the blood glucose level was at or below the alert setting within 15 or 30 minutes before or after the device alarmed.
Table 6-A.
Table 6-B.
Table 6-C.
minutes before or after the device alarmed. The False Alert Rate is the % of time the device alarmed when the blood glucose level was below the alert setting within 15 or 30 minutes before or after the device alarmed.
Table 7-A.
Table 7-B.
Table 8-A. Sensor Stability Relative to YSI (Accuracy Over Time1) - (Adult) Day of Wear Day 1 Day 4 Day 7 Study2 Number of Paired CGMYSI Mean Absolute Percent Differences Median Absolute Percent Differences Percent Within 15/15% YSI Percent Within 20/20% YSI Percent Within 30/30% YSI Percent Greater than 40/40% YSI Original 3023 16.7% 13.2% 59% 71% 86% 6% Software 505 680 10.7% 7.9% 77% 84% 96% 2% Original 3108 11.4% 8.2% 77% 87% 95% 2% Software 505 777 8.0% 6.
Table 8-B. Sensor Stability Relative to YSI (Accuracy Over Time1) (Pediatric, Ages 6-17 Years) Day of Wear Day 1 Day 4 Day 7 Study2 Number of Paired CGMYSI Mean Absolute Percent Differences Median Absolute Percent Differences Percent Within 15/15% YSI Percent Within 20/20% YSI Percent Within 30/30% YSI Percent Greater than 40/40% YSI Original 1016 21.2% 15.8% 48% 61% 78% 15% Software 505 740 12.7% 8.5% 75% 83% 91% 4% Original 810 16.0% 13.
Table 8-C. Sensor Stability Relative to SMBG (Accuracy Over Time1) (Pediatric, Ages 2-17 Years) Day of Wear Study2 Number of Paired CGMSMBG Mean Absolute Percent Differences Median Absolute Percent Differences Percent Within 15/15% SMBG Percent Within 20/20% SMBG Percent Within 30/30% SMBG Percent Greater than 40/40% SMBG Original 3216 18.8% 14.2% 53% 65% 81% 10% Software 505 893 14.8% 10.7% 64% 79% 91% 5% Original 2148 16.2% 12.4% 60% 74% 87% 6% Software 505 436 13.
Relative to SMBG (Pediatric Study) Performance was also estimated by calculating the percentage of system readings within various percentages of the SMBG values at each day of the sensor wear period (Table 8-C). The average and median of the absolute percent differences are included in the table. Precision of System Readings A subset of subjects wore two Systems at the same time. This was to look at how similarly two Systems function on the same subject (sensor precision).
Table 9-A.
Table 9-B.
Table 10-A.
Table 10-B.
Table 11-A.
Table 11-B.
Table 12-A. System Difference to SMBG Within CGM Glucose Ranges (Adult) CGM Glucose Range1 (mg/dL) Overall *40-60 *61-80 81-180 181-300 301-350 351-400 Study2 Number of Paired CGM-SMBG Mean Percent Difference Median Percent Difference Mean Absolute Percent Difference Median Absolute Percent Difference Original 7508 -0.4% -1.4% 14.0% 11.0% Software 505 2992 -2.6% -2.7% 11.3% 8.6% Original 731 -9.3 -8.0 11.7 8.0 Software 505 221 -10.3 -6.0 13.0 8.0 Original 968 -1.0 1.0 10.
Table 12-B. System Difference to SMBG Within CGM Glucose Ranges (Pediatric) CGM Glucose Range1 (mg/dL) Overall *40-60 *61-80 81-180 181-300 301-350 351-400 Study2 Number of Paired CGM-SMBG Mean Percent Difference Median Percent Difference Mean Absolute Percent Difference Median Absolute Percent Difference Original 16318 2.2% 0.9% 15.3% 11.1% Software 505 4264 -0.7% -1.1% 12.5% 9.5% Original 487 -22.1 -17.0 23.9 18.0 Software 505 240 -15.9 -14.0 16.9 14.0 Original 1340 -11.
15 mg/dL or 15%, 20 mg/dL or 20%, 30 mg/dL or 30%, 40 mg/dL or 40% or greater than 40 mg/dL or 40% were then calculated. For example, if the System reads 100 mg/dL, it is between 81-180 mg/dL range and you can expect the System readings to be within 20% of the SMBG values 85% of the time for the Software 505 Adult Study, as seen in Table 11-A. Overall, the System in the Software 505 Adult Study reads, on average, 2.6% lower (Mean Percent Difference) than SMBG values and 11.
Transmitter Product Specifications 9438-06 Part Number Length: 1.5 inches Width: 0.9 inches Thickness: 0.5 inches Dimensions (Including Sensor Pod) Weight (Including Sensor Pod) Power Supply Operational Conditions 0.4 ounces Silver oxide batteries (not replaceable) Ambient temperature is 10° C-42° C (50° F-107.6° F) Equilibrium temperature of less than 0.5° C (0.
modes may be used onboard the aircraft without any further testing by the operator. This device can withstand exposure to common electrostatic (ESD) and electromagnetic interference (EMI). Guidance and Manufacturer’s Declaration – Electromagnetic Immunity The transmitter (P/N 9438-06) is intended for use in the electromagnetic environment specified in the next table. The customer or the user of the transmitter should ensure that it is used in such an environment.
(Continued from previous page) Weight 2.
Receiver Electromagnetic Immunity Specifications Immunity Test Electrostatic Discharge (ESD) IEC 61000-4-2 Electrical Fast Transient/Burst IEC 61000-4-4 Surge IEC 61000-4-5 Surge IEC 61000-4-5 Voltage Dips, Short Interruptions and Voltage Variations on Power Supply Input Lines IEC 61000-4-11 IEC 60601-1-11 IEC 60601 Test Level Transmitter Compliance Level Electromagnetic Environment Guidance ± 8 kV Contact ± 15 kV Air ± 8 kV Contact ± 15 kV Air Floors should be wood, concrete or ceramic tile.
System Electromagnetic Immunity Specifications Immunity Test Conducted RF IEC 61000-4-6 (Receiver only) Radiated RF IEC 61000-4-3 IEC 60601 Test Level Transmitter Compliance Level 3 Vrms 150 kHz to 80 MHz 6 Vrms 10 V/m at 80 MHz to 2700 MHz (AM Modulation) 10 V/m Electromagnetic Environment Guidance Floors should be wood, concrete or ceramic tile. If floors are covered with synthetic material, the relative humidity should be at least 30%. Recommended Separation Distance d = 1.
Guidance and Manufacturer’s Declaration – Electromagnetic Emissions The Dexcom G5 Mobile System is intended for use in the electromagnetic environment specified in the next table. The customer or the user of the Dexcom G5 Mobile System should ensure that it is used in such an environment.
(Continued from previous page) Rated Maximum Output Power of Transmitter (W) Separation Distance According to Frequency of Transmitter (m) 150 kHz to 80 MHz 80 MHz to 800 MHz 800 MHz to 2.5 GHz d = 1.2 P ½ d = 1.2 P ½ d = 2.3 P ½ 0.38 0.38 0.73 0.1 1 1.2 1.2 2.3 10 3.8 3.8 7.
17.3 FCC Requirements The transmitter and receiver covered by this user guide have been certified under FCC ID: • G5 Mobile Transmitter: PH29715 • G5 Mobile Receiver: PH29496 Although the transmitter and receiver have been approved by the Federal Communications Commission, there is no guarantee that they will not receive interference or that any particular transmission from either device will be free from interference. Compliance Statement (Part 15.19) This device complies with Part 15 of the FCC Rules.
Page intentionally left blank Dexcom G5 Mobile System User Guide Technical Information 284
Chapter 18 Everything Else G5: Troubleshooting 18.1 Introduction Sensor pod not sticking? Prompt won’t go away? Not getting your sensor glucose readings? Don’t know when to replace your transmitter? This chapter will help you figure it out! Troubleshooting sections are categorized by function or system component. The solutions here are meant to be brief and not all inclusive, some have audible prompts, and others don’t.
PRECAUTION Do: Enter the exact BG value displayed on your BG meter within five minutes of a carefully performed fingerstick measurement. Why: Entering the wrong blood glucose values, or waiting more than five minutes before entry, might affect sensor accuracy. Consequences: You may miss a severe low or high glucose events. PRECAUTION Don’t: Never prevent communication between transmitter and display devices. Do: Keep smart device and receiver within 20 feet of transmitter and away from obstructions.
18.3 Troubleshooting No Alarm/Alerts Device What you see Problem Smart Device: In App What you do See Chapter 11. Not receiving Alerts Check Alarm/Alerts, sound and/or vibrations for notifications are on. Check your smart device is not on mute (if applicable).
Sensor Glucose Readings Device What you see Problem What you do See Chapter 7. Differences are not uncommon. BG Meter Readings from different body fluids reflect different numbers: Meter - from blood Sensor - from interstitial fluid Smart Device: In App Sensor readings and BG meter glucose values often don’t show the same Receiver 20/20 Rule If the meter shows 80 or less, CGM should read within ± 20 points. If the meter shows 80 or above, the CGM should read ± 20%.
(Continued from previous page) Device What you see Problem What you do See Chapter 9. Don’t calibrate. Smart Device: In App Wait for more prompts. Not getting sensor glucose readings System may correct problem itself and continue to provide sensor glucose readings. Receiver 3 hours since last sensor reading: call Technical Support (see Section 16.1). Smart Device: In App See Chapter 9. Wait Not getting sensor glucose readings Receiver System will often resolve itself.
(Continued from previous page) Device What you see Problem See Chapter 9. Smart Device: In App Don’t calibrate. Wait 10 minutes. System display device and transmitter not communicating Receiver Smart Device: In App What you do Move display device and transmitter within 20 feet of each other without obstruction. Wait another 10 minutes. App (if not resolved): 1. Go to Settings. 2. Tap Bluetooth. 3. Turn Bluetooth Off and On. See Chapter 7. Wait up to 2 hours.
Applicator Picture Problem What you do See Chapter 6. Safety lock stuck Pull safety lock straight out: • Away from your body • Follow direction of safety lock Up Arrow See Chapter 6. Collar won’t pull up Use force when pulling the collar up. Check white plunger is completely down—flush to the applicator barrel. See Chapter 6. Can’t remove transmitter latch Don’t pull it straight off. Hold sensor pod with one hand. Twist transmitter latch with other hand to break transmitter latch off. See Chapter 6.
Hardware Error Device What you see Problem What you do See Chapter 4. Receiver Won’t turn on: Battery dead Charge receiver using electrical outlet, not computer/laptop. Full charge may take up to five hours. See Chapter 4. Reset receiver. Connect receiver to charger. Receiver After full charge session: Won’t turn on Insert end of paper clip into small circular hole on receiver’s back. Push down on paper clip. Receiver will vibrate. Processing screen appears. Charge receiver.
(Continued from previous page) Device What you see Problem What you do See Chapter 16. Write down error code. Receiver Corrupted database Contact Dexcom Technical Support (see Section 16.1). Check BG value using BG meter. Prompt: Vibrates one time for four seconds and four beeps. See Chapter 16. Do nothing. Receiver System Recovery Receiver is able to continue to work and recover from an error. App: Tap OK to clear Alert. Receiver: Press Select to clear Alert. See Chapter 5.
Calibration Error Device What you see BG Meter Problem What you do System will not accept calibration if outside of the 40-400 mg/dL range See Chapter 7. Wait until your glucose is between 40-400 mg/dL. Calibrate only when your BG meter values are between 40-400 mg/dL. See Chapter 7. Smart Device: In App Receiver Wait 15 minutes. System didn’t accept recent calibration (see Sensor Glucose Readings troubleshooting for a possible reason) Enter 1 calibration.
(Continued from previous page) Device What you see Problem What you do See Chapter 7. Wait 15 minutes. Enter 1 BG meter value. Smart Device: In App Wait 15 more minutes. System didn’t accept recent calibration If error screen still appears enter 1 more BG meter value. Wait 15 minutes. If no sensor glucose readings appear on the display, the sensor needs to be replaced. Receiver Call Technical Support (see Section 16.1) to report error.
Transmitter Error: Device What you see Problem What you do See Chapter 16. Smart Device: In App Transmitter not working Sensor session automatically stopped Receiver Contact Technical Support to report issue (Section 16.1). Start checking BG value using BG meter. App: Tap OK to clear Alert. No sensor Receiver: glucose readings Press Select to clear. displayed Will not re-alert once cleared. Order new transmitter. See Chapter 6.
(Continued from previous page) Device What you see Problem What you do See Chapter 16. Smart Device: In App App: Tap OK to clear Transmitter Low Battery Receiver: Press Select to clear. Will not re-alert once cleared. Order new transmitter.
Page intentionally left blank Dexcom G5 Mobile System User Guide Troubleshooting 298
Chapter 19 Everything Else G5: Symbols on Package Labels The following symbols may be found on the sensor, transmitter, and receiver package labels. These symbols tell you about the proper and safe use of the Dexcom G5 Mobile System. Some of these symbols may not have meaning in your region, and are listed for informational purposes only. This table shows what each symbol means.
(Continued from previous page) Type BF Applied Part EC REP Authorized Representative in the European Community Manufacturer Non-Ionizing Radiation Humidity Limitation Marking Certifies Device Meets European Council Directive 93/42/EEC European Union WEEE Directive 2012/19/EU Do Not Use if Package is Damaged Electrical Equipment Designed Primarily for Indoor Use Ship By Date Input Prescription Required Keep Dry MR Unsafe Refer to Instruction Manual/Booklet Bluetooth Dexcom G5 Mobile System
SHARING IS CARING • Dexcom Share
Page intentionally left blank
Chapter 20 Sharing Is Caring: Dexcom Share 20.1 Learning About Dexcom Share Glossary Airplane Mode A setting on a smart device where wireless features are disabled in order to comply with airline regulations. Application or App A software program, such as the Dexcom G5 Mobile App and the Dexcom Follow App, designed to run on a smart device. App Store Internet store for downloading applications to a smart device. Blood Glucose Meter A device used to measure how much glucose is in the blood.
(Continued from previous page) Dexcom G5 Mobile System CGM system made of a sensor, transmitter, and smart device/ receiver. Dexcom G5 Mobile Transmitter The Dexcom G5 Mobile System part that wirelessly sends glucose information to the Dexcom G5 Mobile App. Dexcom G5 Mobile App Receives glucose information from the Dexcom G5 Mobile Transmitter. Sends glucose information to the Dexcom Cloud using an Internet connection.
(Continued from previous page) Hypoglycemia Low BG. Same as “low.” The default low alert the Dexcom G5 Mobile CGM System is set to 80 mg/dL. Consult your healthcare professional to determine the appropriate hypoglycemic setting for you. Invite/Follow Invitation Email An email request for a person to download the Dexcom Follow App and get the Sharer’s shared information. Jailbroken The removal of limitations set by the manufacturer on a smart device.
(Continued from previous page) Real-Time CGM Data the Sharer receives on the Dexcom G5 Mobile App. Although your Dexcom Follow App might be similar to what you see on your app, it cannot be considered real-time because there are layers of communication between the Dexcom G5 Mobile App and the Dexcom Follow App. Repeat Amount of time the Follower chooses before they wish to receive a repeated notification. Sensor Glucose Reading A glucose measurement taken by the Dexcom G5 Mobile System.
(Continued from previous page) Wi-Fi or Wireless Internet A wireless technology that allows electronic devices access to the Internet. These networks can include your home Internet or one found at a public location. 20.2 Dexcom Share Overview Dexcom Share is a feature within the Dexcom G5 Mobile App. It allows for remote monitoring from one person, the Sharer, of Dexcom G5 Mobile CGM data to another person, the Follower.
Dexcom Share Parts Sharer’s smart device*1 Follower’s smart device*1 Dexcom G5 Mobile App Dexcom Follow App Dexcom G5 Mobile Transmitter* Dexcom G5 Mobile/G4 PLATINUM Sensor* Internet/Wi-Fi or mobile data service/3G/4G/LTE* Bluetooth *Must be purchased separately. 1 A list of compatible devices can be found at dexcom.com/compatibility.
Conditions Affecting Use Once sharing is active, make sure the Share’s and Follower’s smart device settings are not altered. Make sure the Sharer’s and Follower’s smart devices have: • • • • Enough battery power to maintain sharing Sharer’s smart device has Internet connection Notifications turned on. If turned off, Follower won’t receive any notifications Follower’s smart device has an Internet connection Dexcom recommends charging the smart device when sharing. 20.
before driving a car or making any treatment decisions, such as taking insulin or eating fast-acting carbohydrates. Sharers should not rely on Followers to notify them about low or high glucose. Any problems with smart device(s), Bluetooth, wireless Internet connection, mobile data connection, Dexcom Share Cloud or not being in the communication range could cause data to not be shared with the Follower.
The Dexcom Share Direct Secondary Displays is not intended to serve as a replacement for a primary display device for a continuous glucose monitoring system. The Dexcom Share Direct Secondary Displays is not intended to receive information directly from the sensor or transmitter of a continuous glucose monitoring system. Important User Information Please review the indications, contraindications, warnings, precautions, cautions and other important information in the Dexcom G5 Mobile System User Guide.
Precautions Do not use Dexcom Share as the main source of CGM glucose trend information. Use the Dexcom G5 Mobile Receiver as the main device to track sensor glucose information, notifications and alarms. At times, the patient will be unable to share data using Dexcom Share, and the Follower might miss helping the patient in the event of low or high blood glucose values. Do not rely solely on the Follower to alert the patient of low or high glucose events or other important information.
Check the delay settings on the patient’s smart device to make sure they are not too long. The Follower will not receive notifications until after the time period in the delay has passed, and the Follower might miss helping the patient in the event of low or high blood glucose values if the delay is too long. The patient should not choose to “Not Share” with the Follower at any time when he or she wants the Follower to get notifications.
Tips • Read the rest of the Dexcom G5 Mobile CGM System User Guide before using Dexcom Share • Always confirm information with a BG meter before making treatment decisions • Check the status screen after turning Dexcom Share “On” on the smart device to make sure it is working Installing the Dexcom G5 Mobile App Step What you see What you do Download the Dexcom G5 Mobile App from your app store. 1 See your smart device’s user manual for instructions.
Activating Your Share Feature Step What you see What it means What you do 1 Activates Dexcom Share. Tap Dexcom Share icon If Dexcom Share icon is in the upper right corner gray, your Share feature of your smart device’s has not been turned on. home screen. 2 Dexcom Share Welcome Screen. Read screen. Tap Next when done.
(Continued from previous page) Step What you see What it means What you do 3 Message about Internet access. Tap Next. 4 How to know you are sharing your data. Tap Next.
(Continued from previous page) Step What you see 5 What it means What you do How to know your Follower is not getting your sensor data. Tap Let’s Get Started to move on and invite your Followers.
Inviting Followers Step What you see 1 What you do Tap Invite Followers to set up your Followers.
(Continued from previous page) Step What you see What you do Enter the Follower’s nickname and email address. Confirm Follower’s email address. 2 The Follower will get a Follow Invitation email. Make sure the Follower can access this email account from their smart device. Tap Next.
(Continued from previous page) Step What you see What you do Tap Allow Trend Graph View’s On/Off switch if you want Follower to see your trend graph. Tap Next. 3 Turned Off: Follower sees only your sensor glucose reading and trend arrow. Turned On: Follower sees your sensor glucose reading, trend arrow and trend graph.
(Continued from previous page) Step What you see What you do Choose if your Follower gets your urgent low, low and high sensor glucose Alarm/Alerts. Choose if you want your Follower to get prompts if they are not receiving your sensor glucose readings. 4 Select what Alarms/Alerts your follower gets and how long you are low/high or not sharing data (for example, if you want your Follower to know when your glucose is above 200 mg/dL for more than 2 hours, you can set up in the Follower Settings Menu).
(Continued from previous page) Step What you see What you do Before Follower invitation is sent, review the Summary screen. 5 Tap Send Invitation. After sending invitation, you cannot adjust the Follower’s settings. To add more Followers: 6 Tap Followers tab on the Share Status screen. Invite up to a total of five (5) Followers.
20.6 Using Dexcom Share Dexcom Share Status You can look at the Dexcom Share icon on your home screen to see if Dexcom Share is working. After turning Dexcom Share on, check its status. Share icon Figure 11. Dexcom G5 Mobile App Home Screen Dexcom Share Status Icons Status Tab What it is The Share icon is in color when Dexcom Share is sending sensor glucose readings and information. 1 The Share icon is gray with a red circle when Dexcom Share is not working.
(Continued from previous page) Status Tab What it is The Share icon is light gray when Dexcom Share has not been activated. The sharer should tap the light gray icon to get started using Dexcom Share. When a device or connection is not working, Dexcom Share will not work. The Sharer will not be able to send their sensor glucose readings and data to their Follower. Troubleshooting Status Issues Dexcom Share’s status bar is a useful tool.
What you see What it means Green Check: All connections are working What you do N/A.
(Continued from previous page) What you see What it means What you do The Sharer should make sure: Issue with: • Sharer’s Internet connection • Dexcom Share Cloud • Their Wi-Fi or cellular connection is ON • They are in an area that has cellular reception • They are not on a voice call • They can access the web via a browser • Check later or follow up with their Internet connectivity provider • Tap on blue “?” to learn more about how to troubleshoot this issue Follower List The Followers list allows t
(Continued from previous page) What you see What it means Follower is set to get prompts from their Sharer. Follower is able to view their Sharer’s trend graph. Follower did not accept their Sharer’s Follow Invitation email within 7 days. The Sharer can invite their Follower again by pressing on the + icon in the top right corner of the screen. Follower has been sent a Follow Invitation email but has not accepted it yet. Sharer stopped sharing with Follower.
For reasons of safety and intended use, the Follower will get a message telling them their Sharer’s data was set to Not Sharing. The Follower’s dashboard will show the Sharer has stopped sharing glucose information. 20.7 Dexcom Follow App Dexcom Follow App Description The Dexcom Follow App is a separate App from the Dexcom G5 Mobile App. Your Followers only need to download and install the Dexcom Follow App.
• Not Sharing - Sharer decides to temporarily stop sharing • Removed by Sharer - Sharer removes Follower • No More Data - Prompt Sent when active glucose sharing is stopped for any reason, other than the Sharer turning Share “Off” ○○ The Follower should contact the Sharer for more information about the data interruption The Follower Dashboard Figure 13. Follower Dashboard If you don’t allow your Follower to see your Trend Graph, they will only see your glucose reading and trend arrow.
How long ago the Sharer’s glucose reading and trend arrow were last updated Sharer’s picture Sharer’s glucose reading and trend arrow Figure 14. Follower Information If you choose to have your Follower see your Trend Graph, they see: Sharer’s name Notification settings Home icon Sharer’s glucose reading Trend arrow Time duration setting of 3, 6, 12 or 24 hours Trend graph Glucose range (between high and low alerts) Figure 15. Follower Information With Trend Graph 20.
Figure 16. Sharing Status Troubleshooting Sharing Checklist To share, you need to: Make sure your smart device works with the Dexcom G5 Mobile App. To see a list of supported smart devices and operating systems, go to: dexcom.com/compatibility • The Dexcom G5 Mobile App is open or running in the background • Smart device has an active Internet connection (Wi-Fi, 3G, 4G, LTE).
Page intentionally left blank Dexcom G5 Mobile System User Guide Sharing Is Caring 332
Index A E Alarm, 175 App Recommended Settings, 183 Clearing, 188 Prompts, 178 Receiver Beeps and Vibrations, 184 What is an, 176 Alarm and Alerts Changing Receiver, 204 Customizing, 195 Alerts, 175 Clearing, 188 Default, 176 Low Repeat/High Repeat, 185 Low/High Glucose, 179,180 Main Menu, 207 Receiver Default Beep and Vibrations, 184 Rise Rate/Fall Rate, 181, 182 Rise Rate/Fall Rate/Repeat/Signal Loss, 177 What are, 176 Error Messages, 147 Event Categories, 154 Definition, 153 Events, 153 Entering A
App, 119 Receiver, 121 Ending Seven Day, 111 Inserting sensor, 76 Prepping for Sensor Insertion, 72 Preventing Sensor Failures, 123 Receiver: Starting a Session, 84 Remove Sensor Pod and Transmitter, 124 Starting a, 69 Starting with app, 83 Sensor Session Warmup Warmup, 90 Signal Loss Alert Signal Loss, 183, 187, 208 Sound/Vibration Prompts, 116 System Components, 39 T Technical Information, 237 Transmitter Attaching, 80 Battery Messages, 127 Connecting/Pairing Transmitter with App, 58 Connecting/Pairi
© 2016 Dexcom, Inc. All rights reserved. Covered by patents www.dexcom.com/patents. Dexcom, Dexcom Follow, Dexcom G4, Dexcom G4 PLATINUM, Dexcom G5, Dexcom G5 Mobile, Dexcom Share, Follow Dashboard, and G5 are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. All other product or company names that may be mentioned in this publication are tradenames, trademarks or registered trademarks of their respective owners.
Dexcom, Inc. 6340 Sequence Drive San Diego, CA 92121 USA Phone: 1.858.200.0200 Tech Support: 1.877.339.2664 Web: dexcom.
