SBX IP 320 Phone User Guide SBX IP 320 Phone User Guide
1-2 : Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2008 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc.
1-3 : REVISION HISTORY Release 2.0 Date Documentation Changes 07-08 A "911 Feature" is added. 1-5 A "Reply to Message" feature is added. 2-63 A "Message Forward Enhancement" feature is added. 2-63 A "Park and Page" feature is added. 2-53 A "Mailbox Buttons" feature is added. 2-64 A new section is added to clarify "Message Wait Indicator Lamps". 2-10 Entire book has been re-organized and re-formatted. 1.0 Page No.
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Contents Chapter 1 Introduction How To Use This Guide - - - - - - - - - - - - - - - 1-2 SBX Phone Features- - - - - - - - - - - - - - - - - - - - - 1-2 Specific Phone Model Information and Features - 1-2 Getting Help - - - - - - - - - - - - - - - - - - - - - - - 1-3 Your System Administrator- - - - - - - - - - - - - - - - - 1-3 Vertical Technical Support - - - - - - - - - - - - - - - - - 1-3 Connecting Your Phone - - - - - - - - - - - - - - - 1-4 Connecting a Digital Phone - - - - - - - - - - - - - - -
TOC-ii Contents Using Phone Features and Functions - - - - 2-31 Alarm (Wake Up Program) - - - - - - - - - - - - - - - Automatic Called Number Redial - - - - - - - - - - Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - Callback - - - - - - - - - - - - - - - - - - - - - - - - - - - - Camp-On - - - - - - - - - - - - - - - - - - - - - - - - - - - Conference- - - - - - - - - - - - - - - - - - - - - - - - - - Do Not Disturb (DND) - - - - - - - - - - - - - - - - - - Flash - - - - - - - - - - - - -
TOC-iii Contents Chapter 3 Using the 8-Button Digital Phone Using the Basics - - - - - - - - - - - - - - - - - - - - 3-2 What’s on the 8-Button Digital Phone - - - - - - - - Using the Display - - - - - - - - - - - - - - - - - - - - - - Message Waiting and Call Back Indicator Lights Fixed, Pre-programmed, & Flex Buttons - - - - - - Making and Answering Calls - - - - - - - - - - - - - - Using the Speaker- - - - - - - - - - - - - - - - - - - - - - Using the Hold Feature - - - - - - - - - - - - - - - - - - Tr
TOC-iv Contents Chapter 4 Using a Single Line Telephone (SLT) Using the Basics - - - - - - - - - - - - - - - - - - - - 4-2 Making and Answering Calls - - - - - - - - - - - - - - Using Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - Transferring Calls - - - - - - - - - - - - - - - - - - - - - - Message Waiting - - - - - - - - - - - - - - - - - - - - - - - 4-2 4-3 4-3 4-4 Customizing Your Phone - - - - - - - - - - - - - - 4-4 Programming Your Station Name - - - - - - - - - - - - 4-4 Recording V
TOC-v Contents Appendix A User Programming Map Using the Map - - - - - - - - - - - - - - - - - - - - -A-1 Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2 Index Phone Features 8-Button Digital Phones - - - - - - - - - - - - - IND-1 24-Button Digital Phones - - - - - - - - - - - - IND-2 Single Line Telephone (SLT) - - - - - - - - - IND-3 SBX IP 320 Phone User Guide
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Chapter 1 Introduction Thank you for purchasing a Vertical Communications phone. All SBX phones are multifunctional and specifically designed for use with the Vertical SBX system.
1-2 Chapter 1: Introduction How To Use This Guide How To Use This Guide This guide provides a comprehensive description of each type of phone and its functionality. Depending upon the type of phone you have (digital or single line/SLT), you will need to review the basic information in the chapters designated for your phone type (see “Specific Phone Model Information and Features” on page 1-2).
1-3 Chapter 1: Introduction Getting Help Getting Help If you need information that is not included in this guide, you can get help from either of the following sources: Your System Administrator Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone. For example, the System Administrator can provide you with a list of any pre-programmed buttons depending upon the type of phone you are using.
1-4 Chapter 1: Introduction Connecting Your Phone Connecting Your Phone Connecting a Digital Phone The diagram and information below apply to both the Twenty-four and Eight Button Digital Phones. A - Connect the telephone cord (curly cord) to the handset and the other end to the handset jack at the bottom of the telephone. B - Connect the line cable to the port at the bottom of telephone and the other end to the wall socket. C - Connect the Headphone to the headphone jack.
1-5 Chapter 1: Introduction 911 Feature 911 Feature If your System Administrator has pre-programmed it, your phone may have a Flex button designated specifically for 911 calls. If you use this button to place a call to 911 when all lines are busy, an active call is dropped, so that the 911 call can be placed. IMPORTANT: Contact your System Administrator for details about using this button as it is possible that it has been set up so that you don’t have to use an access code, such as 9, before dialing 911.
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Chapter 2 Using the 24-Button Digital Phone This chapter describes the specific features of the SBX 24-Button Digital phones.
2-2 Chapter 2: Using the 24-Button Digital Phone Using the Basics Using the Basics This section will provide you with basic information including the following: • • • • • What’s on the 24-Button Digital Phone - see below Using the Display - see page 2-4 Making and Answering Outside Calls - page 2-12 Using the Hold Feature - see page 2-17 Transferring Calls - see page 2-18 What’s on the 24-Button Digital Phone 3 2 4 5 6 7 1 14 13 12 11 10 9 8 SBX IP 320 Phone User Guide
Using the Basics 2-3 Chapter 2: Using the 24-Button Digital Phone Phone Buttons and Features Feature Used to... 1 Headphone Jack speak to a caller when using a headset instead of holding the handset. 2 Handset answer/make internal or external calls. 3 Speaker hear the other party during a call without using the handset or headset (hands-free mode). 4 LCD Display display phone status information, dialing directories, and test message information.
2-4 Chapter 2: Using the 24-Button Digital Phone Using the Basics Using the Display The display provides you with basic information about the current status of your phone (idle, busy, call forwarding). You can also use the display to make some basic programming changes to your station, as well as to make selections for various features.
2-5 Chapter 2: Using the 24-Button Digital Phone Using the Basics Soft Buttons The three Soft Buttons are located under the LCD. The function of each button changes, according to call status and progress. Example: You call a busy extension, the busy status will appear on the display along with the options available - “MESSAGE WAIT”, “CAMP-ON” and “FLASH”. BUSY : STA 10 0 [C ALL BK] C A M P (* ) O H O( #) MS G C AMP -O N FLASH Press the button that corresponds to the function you want to use.
2-6 Chapter 2: Using the 24-Button Digital Phone SOFT BUTTON Using the Basics APPEARS... USED... CONF when the phone is idle or when you dial or answer a call. to initiate conference calls between yourself and 2 or more participants. DEL ALL in the Call Log. to delete all items in the log. DEL CUR in the Call Log. to delete the current item. DELETE when you are listening to a voice mail message. to delete the current message. D-TONE in some of the Forwarding settings.
2-7 Chapter 2: Using the 24-Button Digital Phone Using the Basics SOFT BUTTON APPEARS... USED... OK on various option screens. to accept the currently displayed option or setting. PAUSE in some of the Forwarding settings. if you need to have these to dial the number (for example to add a pause to a number to which you are forwarding calls). PICKUP when your phone is off-hook. to pick up a call that is ringing at one of the stations within your PickUp Group. RECORD in the Call Record screen.
2-8 Chapter 2: Using the 24-Button Digital Phone Using the Basics Nav Button This button on the twenty-four button phone allows you to select or scroll through multiple items or options on the display. Access Programming Options Use center "OK" button instead of the "OK" soft button, and sometimes the HOLD/SAVE button.
Using the Basics 2-9 Chapter 2: Using the 24-Button Digital Phone Station Programming Menu Overview The following shows the menus available for programming features on the 24-Button phone. These menus are shown throughout this chapter when describing the procedures to program specific features and function. 1. Use on the Nav button to scroll through the options. 2. Use the OK soft button to make selections. 1. BAS IC P RO G R AM 2. ADVA NC ED PR O GR AM OK 3. S PEE D P RO G R AM 4.
2-10 Chapter 2: Using the 24-Button Digital Phone Using the Basics Message Wait and Callback Indicator Lights The Message Wait light lets you know that a voice mail message is has been left in your mailbox. The Callback light indicates whether or not a Callback request has been placed on your phone (see page 2-37). The following diagram shows the location of the Message Wait and Callback lights, and is followed by a description of each of the lights and how they are used.
Using the Basics 2-11 Chapter 2: Using the 24-Button Digital Phone Fixed, Pre-programmed, & Flex Buttons The phone described in this guide has both Fixed, Pre-programmed (sometimes also known as Feature), and Flex buttons. These buttons are used to access and perform various tasks and functions. Some may be used in conjunction with other buttons. • Fixed buttons are those that are permanently labeled on the phone hardware. Such buttons might include SPEAKER, TRANS, HOLD, VOLUME, etc.
2-12 Chapter 2: Using the 24-Button Digital Phone Using the Basics Making and Answering Calls • Internal calls are also known as Intercom calls. These are calls that originate or that you make to another station within your phone system. • External calls are those that originate from or that you make to a source outside your company’s phone system (for example, customers, vendors, etc.). Making Calls Dial an Internal Call 1. Lift the handset. OR Press SPEAKER*. OR Begin dialing from the dialpad. 2.
Using the Basics 2-13 Chapter 2: Using the 24-Button Digital Phone Answering Calls Aside from using the handset or speakerphone (when available), the operation of the digital phones is quite basic. Answer an Internal (Intercom) Call Lift the handset. OR Press SPEAKER*. Answering an External Call 1. Lift the handset or press SPEAKER*. 2. Press the flashing green line (Flex) button. Using the Speaker By default, your phone is set to Speaker mode.
2-14 Chapter 2: Using the 24-Button Digital Phone Using the Basics Switch between Handset and Speaker To switch from Handset to Speaker Mode While on a call: 1. Press the line or SPEAKER. 2. Place the handset on hook to transition the call from the handset to the speaker mode. NOTE: If you press line or Speaker and you don’t hear the caller (when answering a call) or a dial tone (when making a call), check to make sure that the Headset Mode is not on (see "Using the Headset" below).
2-15 Chapter 2: Using the 24-Button Digital Phone Using the Basics Using the Headset (vs. Speaker) Mode Set the Headset Mode If you want to use a headset instead of the speaker for handsfree conversations, you will need to switch to the headset mode. In addition, when you want to again use the speaker instead of the headset, you need to change the phone back to speaker mode. You cannot use both the headset and speaker phone at the same time. 1. Use on the Nav Button to 1.
2-16 Chapter 2: Using the 24-Button Digital Phone Using the Basics Using the Headset Once you set the headset mode, you can toggle between the handset and the headset in the same way you toggle between the handset and speaker (see “Switch between Handset and Speaker” on page 2-14). Press SPEAKER to toggle between using the handset and the headset. Adjusting the Volume on the Headset While on a call: Use the VOLUME down (-) and up (+) to adjust the volume of the caller’s voice. Using a Headset with a 2.
2-17 Chapter 2: Using the 24-Button Digital Phone Using the Basics 12. Press the NEXT soft button to toggle between the EAR/MIC OFF and ON. 13. Press the OK soft button to save the setting. EA R/M IC H EADSET > OFF B AC K NEXT OK EA R/M IC H EADSET > ON B AC K NEXT OK Using a Headset with a 2.5mm Jack (Ear/Mic) See “Using a Headset with a 2.5mm Jack (Ear/Mic)” on page 2-17. Adjusting the Volume on the Ear/Mic See “Adjusting the Volume on the Headset” on page 2-16.
2-18 Chapter 2: Using the 24-Button Digital Phone Using the Basics Transferring Calls You can perform both screened and unscreened transfers, as well as direct transfer to a voice mailbox: • Screened Transfers: Allows you to announce a call to the destination station before completing the transfer. • Unscreened Transfer: Allows you to complete a transfer without announcing the party to the destination station. Transfer a Call from Your Station to another Station While on a call: 1.
Customizing Your Phone 2-19 Chapter 2: Using the 24-Button Digital Phone Customizing Your Phone The following pages provide details about customizing your phone. This includes designating: • • • • A Station Name - see below A Station Greeting for Incoming Calls - see page 2-23 Ring Types for Incoming Calls - see page 2-24 The HTP Option for Incoming Calls - see page 2-25 Station Name Programming You can designate a "name" for your station.
2-20 Chapter 2: Using the 24-Button Digital Phone 5. Enter the name you want to have appear on the display (see “Entering Characters for Display Entries” on page 2-20). 6. Press HOLD/SAVE to save the entry. - The name will now appear on your display.
2-21 Chapter 2: Using the 24-Button Digital Phone Customizing Your Phone Setting Your Password Various options and selections available on your phone require that you enter a password. In order to make the password easy for you to remember, you can create and/or change your password using the procedures below. IMPORTANT: Contact your System Administrator to find out if there is a password currently set for your phone. You will need to use that password in order to change or re-set it.
2-22 Chapter 2: Using the 24-Button Digital Phone 7. Press OK. 8. Use the dialpad to enter the new password (3 to 11 digits). Customizing Your Phone E N T E R PAS S WO R D B AC K OK 9. Press OK to save your password. Changing Your Password 1. Use on the Nav Button to access the Programming Menu. 2. Press the OK soft button to select the BASIC PROGRAM option. 1. BAS IC PROGR A M 2. ADVA NC ED PR OGR A M OK 3. Use on the Nav button to scroll through the options.
Customizing Your Phone 2-23 Chapter 2: Using the 24-Button Digital Phone 7. Use the dialpad to enter the current password new password (3 to 11 digits) - See IMPORTANT note on page 2-21). 8. Press the OK soft button to save your new password. E N T E R PAS S WO R D B AC K OK Recording Your Station Name (Voice Title) Record or change your name as it will be heard by callers when they dial your extension.
2-24 Chapter 2: Using the 24-Button Digital Phone Customizing Your Phone Setting Ring Types Use this feature to set different ring types for your incoming intercom calls and external (CO) calls. This allows you to instantly know if you are receiving an intercom call or a call from an outside source. 1. Use on the Nav Button to 1. BAS IC PROGR A M access the Programming Menu. 2. ADVA NC ED PR OGR A M OK 2. Press the OK soft button to select the BASIC PROGRAM option. 3.
Customizing Your Phone 2-25 Chapter 2: Using the 24-Button Digital Phone Setting the HTP Mode You can set your phone to handle incoming calls in any of the various ways: • Handsfree Mode- You will hear three bursts of tone and an announcement. Reply handsfree (using the mic and speaker) or lift handset. The calling party can hear any conversation in progress. • Tone Mode (default)- You will hear repeated bursts of intercom ring tone and the HOLD button slow flashes.
2-26 Chapter 2: Using the 24-Button Digital Phone When you see the HTP Mode you want to use: 7. Press the OK soft button to save the setting. - The currently selected setting will appear on the display. Customizing Your Phone PR IVATE MO DE SELE CT BY [NE X T ] B AC K NEXT OK STATI O N 1 00 ( P) D EC 03 0 8 0 8 :3 4 a m PIC KU P CONF REDIAL Using Pre-Selected Display Messages You can set a message on your display that will appear on the display of any other station within your system.
2-27 Chapter 2: Using the 24-Button Digital Phone Customizing Your Phone Setting a Pre-Selected Message 1. Use on the Nav Button to access the Programming Menu. 2. Use on the Nav Button to scroll to the ADVANCED PROGRAM option. 1. BAS IC P RO G R AM 2. ADVA N CE D PROGR A M OK 3. Press the OK soft button to select the ADVANCED PROGRAM option. 4. Use the on the Nav button to scroll through the options. When you see the PRESELECTED MSG PGM option: 5. Press the OK soft button to select the option. 6.
2-28 Chapter 2: Using the 24-Button Digital Phone Customizing Your Phone If You Select a Message that Requires a Phone Number, Date, or Time Input 8. Use the dialpad to enter phone numbers, dates, and times. NOTE: For dates, you need to use two digits for the month and day. O UT O F OF F I CE RE TURN AT T IME XX:XX B AC K OK - For times, you need to use two digits for the hour, and two digits for the minutes. In addition, you must use the 24-mode system. Example: For 8:30am, you enter 0830.
Customizing Your Phone 2-29 Chapter 2: Using the 24-Button Digital Phone Creating a Custom Message Contact your System Administrator to see if your phone is allowed to create custom messages. Follow steps 1 to 6 above to select the User Custom Message option. 7. Enter the message you want to have displayed (see “Entering Characters for Display Entries” on page 2-20). 8. Press the OK soft button to save the message.
2-30 Chapter 2: Using the 24-Button Digital Phone Customizing Your Phone Programming Flex Buttons If you have access to the Flex Button programming option, you can assign different tasks to any Flex button on your phone (see “Fixed, Pre-programmed, & Flex Buttons” on page 2-11). Note: Contact your System Administrator to find out if you have this access. 1. Press TRANS/PGM. 2. Press the flexible button to be programmed. 3. Enter the applicable feature code from the following table. 4.
Using Phone Features and Functions 2-31 Chapter 2: Using the 24-Button Digital Phone Using Phone Features and Functions Alarm (Wake Up Program) You can set up an alarm or reminder on your phone. This feature can be programmed to activate one time or be programmed to repeat daily. If you are on a call when the alarm goes off, a special dial tone will sound. 1. Use on the Nav Button 1. BAS IC P RO G R AM to access the Programming Menu. 2. ADVA N CE D PROGR A M OK 2.
2-32 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone If you only want the alarm to go off for a single time: 7. Press #, otherwise, go to step 8. IMPORTANT: If you do not press #, the alarm will go off at the same time each day as you have set. Once you have completed the time alarm time setting: 8. Press the OK soft button to save the setting. - Once the alarm has been set, an asterisk (*) will flash next to your system’s current time on the display.
Using Phone Features and Functions 2-33 Chapter 2: Using the 24-Button Digital Phone Automatic Called Number Redial ACNR automatically dials a number until the target answers (see Note below). While on a call (where no one answered): 1. Use on the Nav Button to set automatic called number redial. 2. Hang up. Note: 12 3 45 67 8 LIN E 08 RE COR D FLASH 00:00:03 ACNR--> The number will be automatically re-dialed until the target destination answers.
2-34 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone Call Log The Call Log feature allows you to view a log of the last several incoming and outgoing calls, to and from your station. In addition, any "lost calls" will be included in the list. You can scroll through the list of numbers, then select one of those numbers for redial.
Using Phone Features and Functions 2-35 Chapter 2: Using the 24-Button Digital Phone Using the Lost Call List Follow steps 1 and 2 to get the Lost Call option (if you scroll past the first two lists, you will see the third option - Lost Call). When you see the Lost Call option: 3. LO S T C A LL OK 3. Press the OK soft button to display the next first number in the Lost Call list. 4. Use list.
2-36 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone • Press the DEL ALL soft button to delete all numbers from the Lost Call list, then press HOLD/SAVE to confirm the deletion.
Using Phone Features and Functions 2-37 Chapter 2: Using the 24-Button Digital Phone Callback Callback can be used to call back an internal caller that has left you a message. In addition, if you try to access an outside line (by dialing the access code: usually 9), you can use Callback to alert you when an outside line is freed up for you to use to make an external call. Note: An external or outside line is also known as a CO Line.
2-38 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone Camp-On Camp-On allows you to set your phone to automatically call back a station that is busy. The Camp-On setting will also be displayed on the busy station’s display. Note: Also see “Setting the HTP Mode” on page 2-25. When an extension is busy: 1. Press CAMP-ON to set the feature. - The Camp-On setting will also appear on the busy station’s display.
Using Phone Features and Functions 2-39 Chapter 2: Using the 24-Button Digital Phone Conference You can establish a Conference with up to 15 internal and/or external participants. IMPORTANT: Your System Administrator may adjust or limit. Contact your System Administrator for more information as the number of parties allowed on a single conference call may be limited to less than 15. 1. Use the basic steps for placing a call to make the first call in the conference (see page 2-12). 2.
2-40 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone Do Not Disturb (DND) Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls left on Hold, Park, and Camp-On will still ring your phone. • Using the Do Not Disturb button, you can enable or disable Do Not Disturb while you are using the phone without interrupting your conversation.
Using Phone Features and Functions 2-41 Chapter 2: Using the 24-Button Digital Phone Forward Calls Use Forward to redirect your calls to another extension or phone number. There are several Call Forward options. Overview of Forwarding Calls 1. Press SPEAKER. 2. You will hear the dial tone. 3. Press FWD to access the Forward settings. - The dial tone will stop and the Forward Type selection screen will appear. EN TER FOR WARD T YP E ( 0 - 9 , # ) 4.
2-42 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone When Entering an OFF-NET Destination (CO BTN/SPD-BIN) • Press a flex/line (CO) button for off-net forwarding (optional). • Enter a station (000 to 099) or system (2000 to 2499) speed bin number.
Using Phone Features and Functions 2-43 Chapter 2: Using the 24-Button Digital Phone 2 = BUSY FORWARD Have your calls forwarded to another destination when your phone is busy (that is, when you are on another call), or when DND is enabled on your phone. BUSY FOR WARD EN TER STA/ HUNT /#( V MIB) Press 2 for BUSY FORWARD, then enter the destination extension. - A confirmation tone will sound, and the DND LED will begin flashing.
2-44 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone 6 = NO ANS FORWARD TO OFF-NET - Phone Number Have your calls to forward to an external phone number (such as your home or cell phone) if there is no answer at your phone. NO ANS FOR WARD TO OFF-_NET EN TER CO BT N/SP D-BIN Press 6 for NO ANS FORWARD TO OFF-NET, then press the CO button (line button) or enter the SPD-BIN (Speed Dial Number) that corresponds to the number to which you want your calls forwarded (see.
Using Phone Features and Functions 2-45 Chapter 2: Using the 24-Button Digital Phone HotDesk If you are set up with a "HotDesk", it allows you to share a 24-button digital phone with others while maintaining your own settings and log in information. The station used for HotDesk purposes may also be referred to as a "Dummy Station". Example: For a call center, marketing department people on different shifts can share a working place with one another.
2-46 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone 6. Press the OK soft button. 7. Enter the password. 8. Press the OK soft button. - The station information that corresponds to your HotDesk log in will appear on the display: DU MMY S TATIO N 10 7 E N T E R PAS S WO R D OK STATI O N 1 31 ( T ) 01 FE B 08 0 6 :0 0 a m PIC KU P CONF REDIAL To Log Out: Follow steps 1 to 4 above. 5. Make sure the LOG OUT option is selected.
Using Phone Features and Functions 2-47 Chapter 2: Using the 24-Button Digital Phone Leave a Message (MSG) This is very similar to Camp-On (see page 2-38). You can use this feature to let a busy station know you have called or leave a message on their display. To Let a Busy Station Know You Called C A L L TO S TA 1 00 D EC 03 0 8 MS G FLASH When you dial another station that is busy: 0 8 :3 4 a m Press the MSG soft button.
2-48 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone To Join the conversation Once you have followed the steps above to monitor a conversation: MO NITOR STA 10 1 4. Press JOIN to participate in the conversation. J OI N DROP To End Monitoring Once you have followed the steps above to monitor and/or join a conversation: 5. Press DROP to participate in the conversation.
Using Phone Features and Functions 2-49 Chapter 2: Using the 24-Button Digital Phone Paging Pages must be made using the handset. Note: Your station may or may not allow you to page (either internal or external zone paging). However, even if you cannot initiate a page from your station you may still answer a Meet-Me Page announcement. Contact your System Administrator to find out if you have any paging features available on your phone.
2-50 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone Meet-Me Page One user can initiate a page directed at another (specific) user. The user that is paged can then respond from any station, and be directly connected to the paging party for a private conversation (such as when a user is not in their own office and needs to reach another user). Note: The paged user has a specific amount of time to respond before the Meet-Me page times out.
Using Phone Features and Functions 2-51 Chapter 2: Using the 24-Button Digital Phone Respond to a Meet-me Page 1. Lift the handset. 2. Dial 544 (Meet-me Page code). OR In case of Nomad IP Dial 544, then press the SEND soft button. - OR If a Meet-Me soft button appears on your display: Press the MEET ME soft button (to respond without having to complete step 3). 3. Press HOLD/SAVE to establish connection with the paging party.
2-52 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone Parking There are two ways that Park can be set up on your system. Contact your Administrator to find out if you have the following. • System Park • Park and Page System Park You can place a call in a “parking slots” available on the SBX system for retrieval from another phone. Example: A call may come in for someone in your group. However, that person is somewhere else in the building.
Using Phone Features and Functions 2-53 Chapter 2: Using the 24-Button Digital Phone Park and Page This feature allows a caller reaching a mailbox to select an option to be placed into a system park state (see above), then have the mailbox user paged. IMPORTANT: Contact your System Administrator to find out if this feature is available on your station and/or phone system.
2-54 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone Phone Book/Dial by Name You can use this feature to easily find and dial numbers that are stored in the system and on your phone: Dial by Intercom (ICM) name, Station (STA) name, or by System (SYS) name. Note: Also see “Programming Station Speed Dial Numbers/Bins” on page 2-57. Using the Phonebook for Dialing 1. Use on the Nav Button to access the Phonebook. 2. Use on the Nav button to scroll through the "Dial by...
Using Phone Features and Functions 2-55 Chapter 2: Using the 24-Button Digital Phone PickUp You can pick up a call on any extension within your call PickUp group. Note: You must be part of a PickUp Group in order to pick up calls to that group. Contact your System Administrator to find out if you are a member of a PickUp Group, and if so, which group. To Pick Up a Call to Your Group When a station within your group is ringing: 1. Lift your handset or press SPEAKER. 2.
2-56 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone Once you confirm that this is the number you want to call: 2. Press the OK soft button to call the number listed. OR If this is not the number you want to dial: > 12 34 5 67 D EC 03 0 8 05 : 35 p m BAC K DELETE OK down on the Nav Button to view scroll through other recently dialed numbers. Use When the number you want to dial appears: Go back to step 2 above.
Using Phone Features and Functions 2-57 Chapter 2: Using the 24-Button Digital Phone To Dial by Speed Name Once you have pressed the SPEED soft button as shown above: 3. Use on the Nav Button to scroll between DIAL BY STA SPD NAME or DIAL BY SYS SPD NAME option. 4. Press the OK soft button to select the "DIAL BY..." option you want to use. 1. DIAL BY IC M NAM E 2.
2-58 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone 4. Enter the three-digit speed dial BIN number (for example, 007). - This is the number that will be associated with the actual phone number to be dialed. 5. Enter the number that you want to have dialed when the designated BIN number is selected. > EN TER SP D B I N N O( 00 0) B AC K >5 55 23 23 EN TER CO- BT N/DI G I T ( 00 7) BAC K DELETE - You can press DELETE to delete the BIN number without saving it. 6.
Using Phone Features and Functions 2-59 Chapter 2: Using the 24-Button Digital Phone Two-Way Recording (optional) Note: It is likely that only certain phones within your phone system have the rights to the use of this feature. This feature records the currently active call and saves it as a .wav file to a voice mailbox. The maximum length of a recording equals the maximum length of a voice mail message.
2-60 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone User Programming There are several additional items which can be programmed for your specific station. Some items can be programmed using the procedure below as well as using page 2-19. However, certain features must be programmed using only the menus below. Hint: Review the Menu map shown in Appendix A for the location of each feature and its options.
Using Phone Features and Functions 2-61 Chapter 2: Using the 24-Button Digital Phone Voice Over This feature allows you, while on a current call, to simultaneously accept an "announcement" from a station that has camped-on to your extension (see“Camp-On” on page 2-38). You can converse with the camped on station without your distant party hearing. You can also toggle between the camped on station and your caller. However, the camped on user and your caller cannot speak to each other.
2-62 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone Voice Mail When you have a new voice mail message, your Message Wait Lamp (see page “Message Wait and Callback Indicator Lights” on page 2-10) will be lit. Hint: Also see “Setting Your Password” on page 2-21, and “Recording Your Station Name (Voice Title)", as well as “Recording Your Station Greeting” on page 2-23. Listen to Messages New messages will be played first.
Using Phone Features and Functions 2-63 Chapter 2: Using the 24-Button Digital Phone Use Add, Rewind, or CallBack Options While listening to the current message: Use on the Nav Button to display another set of options for the current message.Press the ADD soft button if you are replying to a message and want to add a comment first. NOTE: See "Forward a Message" below. OR Press the REWIND soft button to rewind the message by a few seconds.
2-64 Using Phone Features and Functions Chapter 2: Using the 24-Button Digital Phone To add your comment to the message You can add your own comment to the message being forwarded: Example: "Please respond to the following message that was accidentally left in my mailbox."). 3. Press the ADD soft button if you want to include a comment along with the message. At the prompt: 4. Record your comment. At the prompt: 5. Hang up. OR Press 2 to listen to the next message.
Using Phone Features and Functions 2-65 Chapter 2: Using the 24-Button Digital Phone Mailbox Buttons This feature allows you to assign Flex buttons (see page “Programming Flex Buttons” on page 2-30) as Voice Mail "buttons" to represent other voice mailboxes within your phone system. You can access your own station's voice mailbox to check a new or saved message or program mailbox buttons for other mailboxes.
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Chapter 3 Using the 8-Button Digital Phone This chapter describes the specific features of the SBX 24-Button Digital phones.
3-2 Chapter 3: Using the 8-Button Digital Phone Using the Basics Using the Basics This section will provide you with basic information including following: • What’s on the 8-Button Digital Phone - see below • Using the Display - see page 3-4 • Making and Answering Outside Calls - page 3-6 What’s on the 8-Button Digital Phone 3 4 2 1 5 6 7 8 13 12 11 9 10 SBX IP 320 Phone User Guide
Using the Basics 3-3 Chapter 3: Using the 8-Button Digital Phone Phone Buttons and Features Feature Used to... 1 Headphone Jack speak to a caller when using a headset instead of holding the handset. 2 Handset answer or place an internal or external call. 3 LCD Display display phone status information, dialing directories, and test message information. 4 Speaker hear the other party during a call without using the handset or headset (hands-free mode).
3-4 Chapter 3: Using the 8-Button Digital Phone Using the Basics Using the Display The display provides you with basic information about the current status of your phone (idle, busy, call forwarding). You can also use the display to make some basic programming changes to your station, as well as to make selections for various features. Basic information that appears on your display when it is idle is shown below: Current month, day, and year Current system time Station Number or Name (See page 2-9.
Using the Basics 3-5 Chapter 3: Using the 8-Button Digital Phone A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber. A saved message is defined as a message in the mailbox which has been played to the subscriber, but has not been deleted or moved.
3-6 Chapter 3: Using the 8-Button Digital Phone Using the Basics Making and Answering Calls • Internal calls are also known as Intercom calls. These are calls that originate or that you make to another station within your phone system. • External calls are those that originate from or that you make to a source outside your company’s phone system (for example, customers, vendors, etc.). Making Calls Dial an Internal Call 1. Lift the handset. OR Press SPEAKER*. OR Begin dialing from the dialpad. 2.
3-7 Chapter 3: Using the 8-Button Digital Phone Using the Basics Answering Calls Aside from using the handset or speakerphone (when available), the operation of the digital phones is quite basic. Answer an Internal (Intercom) Call Lift the handset. OR Press SPEAKER*. Answering an External Call 1. Lift the handset or press SPEAKER*. 2. Press the flashing green line (Flex) button. Using the Speaker • For details about using the speaker, see page 2-13.
3-8 Chapter 3: Using the 8-Button Digital Phone Customizing Your Phone Customizing Your Phone The following provides details about customizing your phone. This includes: Recording Your Station Name (Voice Title) - see below Setting/Changing Your Station Password Various options and selections available on your phone require that you enter a password. In order to make the password easy for you to remember, you can create and/or change your password using the procedures below.
Customizing Your Phone 3-9 Chapter 3: Using the 8-Button Digital Phone Record Your Station Greeting You can record the greeting that your callers will here if they reach your voice mail because your phone is busy or because you are away. Note: This feature applies to in-skin voice mail (VMIB) systems only. Contact your System Administrator for more information. 1. Press TRANS/PGM. 2. Enter 61. 3. Enter your station number. NOTE: If a greeting already exists, it will be played. 4. Press #.
3-10 Using Phone Features and Functions Chapter 3: Using the 8-Button Digital Phone Using Phone Features and Functions Call Wait (Camp-On) Camp-On allows you to set your phone to automatically call back a station that is busy. After receiving station busy tone: 1. Press 6. - A Camp-on tone sounds. When the other extension becomes "un-busy", your phone will ring: 2. Pick up the handset, or press SPEAKER. - You will hear the other extension ringing and can continue the call.
Using Phone Features and Functions 3-11 Chapter 3: Using the 8-Button Digital Phone PickUp Extension You can pick up a call ringing on a specific extension in your area. To Pick Up an Incoming Call on a Specific Extension: 1. Lift your handset or press SPEAKER. 2. Press 7. 3. Enter the extension number of the ringing station to be automatically connected to the caller. Group You can pick up a call on any extension within your call PickUp group.
3-12 Using Phone Features and Functions Chapter 3: Using the 8-Button Digital Phone Speed Dial Numbers Speed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extension (for internal calls. Your System Administrator may have speed dial numbers programmed for use by anyone in the system (known as System Speed Dial Numbers). However, you may also be able to set up your own list of speed dial numbers for your own use (known as Station Speed Dial Numbers).
Using Phone Features and Functions 3-13 Chapter 3: Using the 8-Button Digital Phone User Programming There are several items which can be programmed for your specific station. Review the Menu map shown in Appendix A for the location of each feature and its options. To Access and Navigate In User Programming From your idle station: S TATIO N 10 0 ( T ) DE C 0 3 08 0 2: 0 4 pm 1. Press TRANS/PGM to display the first screen in User Programming. [ 1] R I NG [ 2] COS / SM S S E R V I CE 2.
3-14 Using Phone Features and Functions Chapter 3: Using the 8-Button Digital Phone Voice Mail When you have a new voice mail message, your Message Wait Lamp (see page “Message Waiting and Call Back Indicator Lights” on page 3-4) will be lit. Hint: Also see “Customizing Your Phone” on page 3-8 for information about setting/changing your password, as well as recording a voice title and voice mail greeting. Checking Your Voice Mailbox when You Are in the Office If your CALL BACK button LED is flashing: 1.
Chapter 4 Using a Single Line Telephone (SLT) This chapter describes the features available on a Single Line Telephone (SLT) when used on the SBX phone system.
4-2 Chapter 4: Using a Single Line Telephone (SLT) Using the Basics Using the Basics The following procedures provide you with the basic information you need to make, answer, and transfer calls, as well as put calls on hold. You’ll also find out how to use the Message Wait feature. Note: It is recommended that you also review the manufacturer’s user guide that was provided with your telephone.
4-3 Chapter 4: Using a Single Line Telephone (SLT) Using the Basics Using Hold Place an External Call on Hold While connected to an external call: 1. Press the hook-switch. 2. Dial 560. Retrieve a Held Outside Call 1. Lift handset. 2. Dial 8 # and CO line number (01-12). OR If you don’t remember the held CO number: Dial 86.
4-4 Chapter 4: Using a Single Line Telephone (SLT) Customizing Your Phone Message Waiting 1. Lift the handset. 2. Dial the target extension number. 3. Press the hook-switch. 4. Dial 556. 5. Hang up. Customizing Your Phone Programming Your Station Name You can designate a "name" for your station. This name will appear on your display, as well as the display of any other station in your system that you call or that calls you. 1. Lift the handset. 2. Enter 563, then 74. 3.
Customizing Your Phone 4-5 Chapter 4: Using a Single Line Telephone (SLT) Extension Number Prompt 1. Lift the handset. 2. Dial 563. After the confirmation tone sounds: 3. Enter 63. - The extension number prompt plays: "This extension is XXXX.". Extension Status Prompt 1. Lift the handset. 2. Dial 563. After the confirmation tone sounds: 3.
4-6 Chapter 4: Using a Single Line Telephone (SLT) Customizing Your Phone Recording a Paging Message This allows a caller to page you if they reach your voice mail. Your message will instruct them as to how to send a page to you. Contact your System Administrator for more information. 1. Lift the handset. 2. Dial 563. After the confirmation tone sounds: 3. Dial 65. 4. Record the paging message. 5. Hang up. To Delete Your Paging Message: 1. Lift the handset. 2. Dial 563.
Customizing Your Phone 4-7 Chapter 4: Using a Single Line Telephone (SLT) Setting Pre-selected Messages You can set a message on your display that will appear on the display of any other station within your system. Note: Contact your System Administrator for more information. Set a Message 1. Lift the handset. 2. Enter 563 (Program Entry Code) 3. Enter 51. 4.
4-8 Chapter 4: Using a Single Line Telephone (SLT) Using Features and Functions Using Features and Functions Account Codes An account code is used to identify outgoing (external) calls for accounting and billing purposes. Account code are used for each station so that your company can identify and bill (where applicable) calls made from each station. Therefore, if account codes are used by your company, you will have your own code. Account Codes can be entered before or during a call.
Using Features and Functions 4-9 Chapter 4: Using a Single Line Telephone (SLT) Call Waiting If you are on a call, you may get an alert that another caller is trying to reach you. If Call Waiting is enabled on your phone, you will hear a short tone during a conversation to indicate another call is waiting: When you hear the tone: Hang up with the current caller to be connected with the waiting call. Camp-On After receiving an intercom busy tone: 1. Press 6.
4-10 Chapter 4: Using a Single Line Telephone (SLT) Using Features and Functions Do Not Disturb (DND) Setting DND 1. Lift the handset. 2. Dial 553. 3. Hang up. Cancel Do Not Disturb 1. Lift the handset. 2. Dial 559. 3. Hang up. Forward Use Forward to redirect your calls to another extension or phone number. Overview of Call Forwarding Calls There are several Call Forward options. Note: All Forward settings, except Follow-Me, must be made from your own phone. 1. Lift the handset. 2. Enter 554. 3.
Using Features and Functions 4-11 Chapter 4: Using a Single Line Telephone (SLT) When Entering an OFF-NET Destination: • Enter a telephone number and include access and area codes where applicable. • Enter a station (000 to 099) or system (2000 to 2499) speed bin number.
4-12 Chapter 4: Using a Single Line Telephone (SLT) Using Features and Functions 3 = NO ANS FORWARD Have your calls forwarded to another destination when there is no answer at your phone. Press 3 for NO ANS FORWARD, then enter the destination extension. 4 = BUSY/NO ANS FORWARD. Have your calls forwarded to another destination when your phone is busy, or when DND is enabled on your phone, or when there is no answer. Press 4 for BUSY/NO ANS FORWARD, then enter the destination extension.
Using Features and Functions 4-13 Chapter 4: Using a Single Line Telephone (SLT) # = FORWARD TO VOICE MAIL This setting allows you to have your calls forwarded directly to your own voice mailbox. After you have selected any call forward types 1or 2 as described above: 5. Press # to forward your calls to your voice mail when your phone is unanswered or busy. OR Cancelling Call Forward 1. Lift handset or press Speaker. 2. Enter 554 then #. OR Enter 559.
4-14 Chapter 4: Using a Single Line Telephone (SLT) Using Features and Functions PickUp Extension You can pick up a call ringing on a specific extension in your area. To Pick Up an Incoming Call on a Specific Extension: 1. Lift your handset. 2. Press 7. 3. Enter the extension number of the ringing station to be automatically connected to the caller. Group You can pick up a call on any extension within your call PickUp group.
Using Features and Functions 4-15 Chapter 4: Using a Single Line Telephone (SLT) Paging Pages must be made using the handset. Note: Your station may or may not allow you to page (either internal or external zone paging). However, even if you cannot initiate a page from your station you may still answer a Meet-Me Page announcement. Contact your System Administrator to find out if you have any paging features available on your phone.
4-16 Chapter 4: Using a Single Line Telephone (SLT) Using Features and Functions 543 or 549 = All Call (or System) Page You can send a page to every station within the phone system, or to all zones including internal and external. Dial 543 to page all internal zones. OR Dial 549 to page all zones (both internal and external) Meet-Me Page One user can initiate a page directed at another (specific) user.
Using Features and Functions 4-17 Chapter 4: Using a Single Line Telephone (SLT) Returning Call to Host System If the SBX IP 320 is connected to another system, you can use this feature to transfer a call to an extension on the other system. 1. While connected to an extension call: 2. Press the hook-switch. 3. Dial 551. When you hear new dial tone from the other system: 4. Enter the extension number on the other system. When the station answers: 5. Announce the call. AND/OR 6. Hang up.
4-18 Chapter 4: Using a Single Line Telephone (SLT) Using Features and Functions Station Speed Dial Numbers Speed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extension (for internal calls). Your System Administrator may have speed dial numbers programmed for use by anyone in the system (known as System Speed Dial Numbers). However, you may also be able to set up your own list of speed dial numbers for your own use (known as Station Speed Dial Numbers).
Using Features and Functions 4-19 Chapter 4: Using a Single Line Telephone (SLT) Voice Mail Checking Voice Mail Messages Note: Contact your System Administrator for additional Voice Mail information. 1. Lift the handset. 2. Dial 557. When you hear the message number prompt and the first voice message: To Delete the Current Voice Message and Hear the Next Message 3. Press #1. OR To Save the Current Voice Message and Hear the Next Message Press #2. OR To Repeat the Current Voice Message Press #3.
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Appendix A User Programming Map Using the Map The following listing is a map of the programming options available on your phone. Note: This map applies to both the 24-Button and 8-Button phones. 1. Press TRANS/PGM to access the main menu. 2. Use the Volume down and up buttons to scroll through the menu items. NOTE: On the 24-Button phone, you can also use Button to scroll through the menu items. on the Nav 3. Use the dialpad keys enter selected options.
A-2 Appendix A: User Programming Map Using the Map Map [1] Ring [1] Station Ring Type - dial (1-4) [2] Answer Mode - dial (1-3); HTP [3] SMS Msg Display [4] Enblock Mode - dial 1, ON; dial 0, OFF* [5] SMS / Notice Display - (Invalid) [6] Scroll Speed - (Invalid) [7] Ear-Mic Headset - dial 1, ON; dial 0, OFF [8] ICM Bell - dial (01-15) [9] CO Bell - dial (01-15) [#] PTT Group - (Invalid) [2] COS* [1] COS Down [2] COS Restore [3] Walking COS - enter COS override code [4] COS Change - (Invalid) [5] SMS Inbox
A-3 Appendix A: User Programming Map Using the Map [5] Message [1] Set Preselected Msg - enter Msg number [2] Set Custom Msg - enter Msg 00 (see “Entering Characters for Display Entries” on page 2-20) [6] Announcement [1] Rec User Greeting [2] Listen Time / Date [3] Listen Station Number [4] Listen Station Status [5] Record Page Msg [6] Erase User Greeting [7] Erase Page Msg [8] Outbound Notify - dial 1, ON; dial 0, OFF [9] Outbound Number - dial outbound telephone number [7] Supplementary [1] LCD Displa
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Index Phone Features 8-Button Digital Phones 911 feature 1-5 Call Wait 3-10 Callback light 3-4 Camp-On 3-10 Connecting 1-4 Display (LCD) 3-3, 3-4 End calls 2-13 External calls 3-6 Fixed buttons 3-5 Flexible (flex) buttons 3-3, 3-5, 3-10 Handset 3-3 Headphone jack 3-3 Help 1-3 Hold/Save button 3-3 Internal calls 3-6 Last number redial 3-11 LCD 3-3, 3-4 Mailbox buttons 2-65 Making calls speaker 2-13 Message waiting light 3-4 Microphone (MIC) 3-3 MSG LED 3-3 Password 3-8 PGM (Trans) button 3-3 PickUp 3-11 Pr
IND-2 Index: Phone Features 24-Button Digital Phones 24-Button Digital Phones Numerics 24-Button Phone 911 feature 1-5 ACNR 2-33 Alarm 2-31 Answering calls 2-13 Automatic called number redial (ACNR) 2-33 Barge-in 2-47 Buttons and features 2-3, 3-3 Call log 2-34 Callback 2-3, 2-37 light 2-10 Camp-on 2-38 Characters on display 2-20 Conference 2-39 Connecting 1-4 Customizing 2-19, 2-29 Diagram 2-2, 3-2 Dial by name 2-54 Dialed call list 2-34 Display 2-3, 2-4 custom messages 2-29 entering characters 2-20 pre-
IND-3 Index: Phone Features Single Line Telephone (SLT) Single Line Telephone (SLT) 911 Feature 1-5 Account Codes 4-8 Alarm (off-hook) 4-14 Authorization codes 4-8 Call waiting 4-9 Camp-On 4-9 Codes account 4-8 authorization 4-8 Conference 4-9 Connecting 1-4 Customize 4-4 DND (Do Not Disturb) 4-10 Follow-me forward 4-11 Forward 4-10 Help 1-3 Hold 4-3 Host system (return calls) 4-17 Internal calls 4-2 Last number redial 4-16 Meet-me page 4-16 Messages 4-4, 4-5, 4-6, 4-7, 4-19 Night answer 4-18 Off-hook al
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