XPS One ™ SETUP GUIDE
XPS One™ SETUP GUIDE Model MTG24
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. __________________ Information in this document is subject to change without notice. © 2008 Dell Inc. All rights reserved.
Contents Setting Up Your XPS One™ Computer ���������� 5 Connect to the Internet (Optional) �������������� 28 Before Setting Up Your Computer ���������������� 5 Wireless Keyboard or Mouse Problems ������ 31 Set Up the Wireless Keyboard and Mouse �� 6 Solving Problems ����������������������������������������31 Connect the Network Cable (Optional) ���������� 8 Network Problems ���������������������������������������� 32 Connect the Power Cable ������������������������������ 9 Power Problems ����
Contents Operating System Reinstallation ������������������ 46 Getting Help ��������������������������������������������������48 Technical Support and Customer Service ������������������������������������������������������������ 49 DellConnect �������������������������������������������������� 49 Online Services ���������������������������������������������� 49 AutoTech Service ������������������������������������������ 50 Product Information �������������������������������������� 51 Returning Items fo
XPS One Setting Up Your XPS One™ Computer This section provides information about setting up your XPS One A2420 and connecting peripherals. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your XPS One may cause it to overheat. To prevent overheating ensure that you leave a minimum of 5.1 cm (2 in.) on all other sides.
Setting Up Your XPS One™ Computer Set Up the Wireless Keyboard and Mouse Your XPS One computer supports a special wireless (non-Bluetooth®) keyboard and mouse which are optimized for use with your computer. NOTE: The wireless keyboard and mouse have special features which may not be available on other devices that could be used with your computer. 6 To set up your wireless keyboard and mouse: 1. Install the batteries in the wireless keyboard and mouse.
Setting Up Your XPS One™ Computer 2. Turn on the wireless keyboard and mouse. NOTE: The wireless keyboard and mouse are synced and ready to use. If you have a problem setting up your wireless keyboard and mouse, see “Wireless Keyboard or Mouse Problems” on page 31.
Setting Up Your XPS One™ Computer Connect the Network Cable (Optional) A network connection is not required to complete this computer setup, but if you have an existing network or Internet connection that uses a cable connection (such as a home cable modem or Ethernet jack), you can connect it now. Use only an Ethernet cable (RJ45 connector). Do not plug a telephone cable (RJ11 connector) into the network connector.
Setting Up Your XPS One™ Computer Connect the Power Cable 9
Setting Up Your XPS One™ Computer Press the Computer Power Button 10 NOTE: If the computer appears to be on, but the display is off, touch the display power button on the bottom right corner of the front of the computer.
Setting Up Your XPS One™ Computer Windows Vista® Setup Your Dell computer is preconfigured with Windows Vista. To set up Windows Vista for the first time, follow the instructions on the screen. These steps are mandatory and may take up to 15 minutes to complete. The screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. NOTICE: Do not interrupt the operating system’s setup process.
Setting Up Your XPS One™ Computer Set Up Media Center (For Use With Optional TV Tuner) 1. If you do not have a set-top box, connect the TV Cable or Digital Antenna Cable.
Setting Up Your XPS One™ Computer NOTE: In some regions, you must connect the TV cable or digital antenna cable to the isolator before connecting to the TV IN connector.
Setting Up Your XPS One™ Computer 2. If you have a set-top box: a. Connect the TV Input Device 14 b.
Setting Up Your XPS One™ Computer c. Connect the IR Transmitter to the TV Input Device d. Connect the Set-Top Box to the TV Input Device (Cables Not Included) NOTE: Connect only one video cable.
Setting Up Your XPS One™ Computer 3. Install the batteries (included) 16 4.
Setting Up Your XPS One™ Computer 17
XPS One Using Your XPS One Your XPS One A2420 has indicators, buttons, and features that provide information at-a-glance and time-saving shortcuts for common tasks. 1 2 3 4 Front View Features 1 Speakers (2) 2 Air vents — Internal fans create airflow through the vents to prevent the computer from overheating. The fans are turned on automatically when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
Using Your XPS One 3 2.0 mega pixel camera/microphone — Built-in camera and microphone array for video capture, conferencing, and chat. When the camera/microphone array is in use, the blue back-light lights up. 6 Disc indicator — Lights up when a disc is in the optical drive. 7 Display power button — Press to turn the display on and off without changing the overall operating state of the computer. NOTE: Your computer may have the FastAccess facial recognition feature.
Using Your XPS One Left Side Features 1 Media card reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards: • Secure digital (SD) memory card • Secure Digital High Capacity (SDHC) card • Multi Media Card (MMC) • Memory Stick • Memory Stick PRO • xD-Picture Card (type - M and type - H) 2 Mini IEEE 1394a connector — Connects to high-speed serial multimedia devices, such as digital video cameras. 3 USB 2.
Using Your XPS One 4 Headphone or line-out connector — Connects to headphones. 7 Power button and light — Turns the power on or off when pressed. The light in the center of this button indicates the power state: • Blinking blue — the computer is in sleep state. • Solid blue — the computer is in poweron state. • Solid amber — the system board cannot start initialization. There may be an issue with either the system board or power supply.
Using Your XPS One Back Panel Connectors 1 2 9 22 3 8 4 7 5 6
Using Your XPS One 1 2 3 4 IEEE 1394a connector — Connects to high-speed serial multimedia devices, such as digital video cameras. USB 2.0 connectors (4) — Connect USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. TV-in connector — Connects to the TV cable or digital antenna cable. Network connector and light — Connects your computer to a network or broadband device. The network activity light flashes when the computer is transmitting or receiving data.
Using Your XPS One Wireless Keyboard 1. touch pad Your XPS One supports a special wireless (nonBluetooth) keyboard which is optimized for use with your computer. 3. alternate left touch-pad button 2.
Using Your XPS One Using the Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch-pad buttons as you would use a mouse. • To move the cursor, lightly slide your finger over the touch pad.
Using Your XPS One Using the Optical Disc Drive TV Input Device (Optional) 1 NOTICE: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) or you will damage the drive. 2 3 4 12 cm NOTE: Do not move the computer while playing or recording CDs and DVDs.
Using Your XPS One Software Features NOTE: For more information about the features described in this section, see the Dell Technology Guide available on your computer or on the Dell Support website at support.dell.com. Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer.
Using Your XPS One Customizing Your Energy Settings Backing Up Your Data You can use the power options in your operating system to configure the power settings on your computer. Microsoft® Windows Vista® provides three default options: It is recommended that you periodically back up files and folders on your computer. To back up files: • Balanced — This power option offers full performance when you need it and saves power during periods of inactivity. 1.
Using Your XPS One telephone line or cellular telephone service. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. • Cable modem connections that provide highspeed Internet access through your local cable TV line. • Satellite modem connections that provide high-speed Internet access through a satellite television system. • Dial-up connections that provide Internet access through a telephone line.
Using Your XPS One 2. Click Start 3. Follow the instructions on the screen to complete the setup. Setting Up Your Internet Connection If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section. NOTE: If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
XPS One Solving Problems This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see “Using Support Tools” on page 38 or “Contacting Dell” on page 53. • Re-establish a connection with the computer: a. Turn on the computer, mouse, and keyboard.
Solving Problems b. Press the wireless sync button at the back of your computer and then the wireless sync button on your keyboard. c. Press the wireless sync button on the computer again, and then the wireless sync button on your mouse. The mouse and keyboard should now be paired. Network Problems Wireless Connections If the network connection is lost — The wireless router is offline or wireless has been disabled on the computer.
Solving Problems • Yellow — A good connection exists between a 1000-Mbps network and the computer. • Off — The computer is not detecting a physical connection to the network. NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections. Power Problems If the power light is off — The computer is either turned off or is not receiving power.
Solving Problems If the power light is steady amber — There is a power problem, a device may be malfunctioning or incorrectly installed. For assistance contact Dell, see “Contacting Dell” on page 53. If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are: • Power, keyboard, and mouse extension cables. • Too many devices connected to a power strip.
Solving Problems Lockups and Software Problems If the computer does not start up — Ensure that the power cable is firmly connected to the computer and to the electrical outlet. Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. A program stops responding — End the program: 1. Press simultaneously.
Solving Problems If a program is designed for an earlier Microsoft® Windows® operating system — Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1. Click Start → Control Panel→ Programs→ Use an older program with this version of Windows. 2. In the welcome screen, click Next. 3. Follow the instructions on the screen.
Solving Problems ––Ensure that the program is installed and configured properly. ––Verify that the device drivers do not conflict with the program. ––If necessary, uninstall and then reinstall the program.
XPS One Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. Click the icon in the taskbar to run the application.
Using Support Tools short beeps. This beep code tells you that the computer encountered a possible motherboard failure. If your computer beeps during start-up: 1. Write down the beep code and Contact Dell, see “Contacting Dell” on page 53. Code (repetitive short beeps) 3 (continued) Time-Of-Day Clock test failure Gate A20 failure 2. Run the Dell Diagnostics to identify a more serious cause, see “Dell Diagnostics” on page 41.
Using Support Tools NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support.dell.com or see “Contacting Dell” on page 53 for assistance. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn].
Using Support Tools but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter: 1. Click Start → Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
Using Support Tools 3. When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4.
You can restore your operating system in the following ways: • System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer.
System Recovery Options NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore 1. Click Start . 2. In the Start Search box, type System Restore and press . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3.
System Recovery Options the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore. Dell Factory Image Restore 1. Turn on the computer. When the Dell logo appears, press several times to access the Vista Advanced Boot Options Window. 2.
System Recovery Options Operating System Reinstallation Before You Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See “System Restore” on page 43.
System Recovery Options 1. Save and close any open files and exit any open programs. 2. Insert the Operating System disc. 7. Press any key to Boot from CD-ROM. Follow the instructions on the screen to complete the installation. 3. Click Exit if the Install Windows message appears. 4. Restart the computer. 5. When the DELL logo appears, press immediately.
XPS One Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1. See “Solving Problems” on page 31 for information and procedures that pertain to the problem your computer is experiencing. 2. See “Dell Diagnostics” on page 41 for procedures on how to run Dell Diagnostics. 3. Fill out the “Diagnostic Checklist” on page 52. 4. Use Dell’s extensive suite of online services available at Dell Support (support.dell.
Getting Help Technical Support and Customer Service Dell’s support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell’s support service, see “Before You Call” on page 52 and then see the contact information for your region or go to support.dell. com.
Getting Help Dell Support e-mail addresses • mobile_support@us.dell.com • support@us.dell.com • la-techsupport@dell.com (Latin America and Caribbean countries only) • apsupport@dell.com (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses • apmarketing@dell.com (Asian/Pacific countries only) • sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP) • ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password.
Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see “Contacting Dell” on page 53. Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows: 1.
Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer.
Getting Help a printer, print each file. Otherwise, record the contents of each file before calling Dell. • Error message, beep code, or diagnostic code: • Description of problem and troubleshooting procedures you performed: Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
XPS One Finding More Information and Resources If you need to: See: reinstall your operating system. your operating system disc. run a diagnostic program for your computer, reinstall desktop system software, or update drivers for your computer, and readme files. the Drivers and Utilities disc. learn more about your operating system, maintaining peripherals, RAID, Internet, Bluetooth®, networking, and e-mail.
Finding More Information and Resources If you need to: See: find safety best practices information for your computer the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement. www.dell.com/regulatory_compliance.
XPS One Specifications System Model Processor XPS One A2420 Types This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start → Help and Support and select the option to view information about your computer. 56 L2 cache Intel Core 2 Duo at least 4 MB Intel Core2 Quad at least 6 MB ® ™ Drives and Devices Drives One 3.
Specifications Drives and Devices Available device Computer Information Serial ATA hard drive, USB memory devices, DVD and CD-RW combo drive, DVD+/RW, microphone array, 8-in-1 Media Card Reader, and Bluray Disc™ Memory System chipset Intel G45 Data bus width 64 bits Address bus width 32 bits DMA channels 8 Interrupt levels 24 BIOS chip (NVRAM) 32 Mb Memory speed 667/800 MHz System bus frequency 1333-MHz data rate (depending on your processor) Type Dual channel 800 MHz DDR2 Connectors
Specifications External Connectors Audio Network adapter RJ45 connector Type USB 2.
Specifications Video Video Type Intel G45 LCD interface LVDS TV support (with optional TV tuner card only) Dependant on region: NTSC/ATSC: NTSC supported in RF, S-video, and composite modes. ATSC supported in RF mode. PAL/SECAM/ DVB-T: PAL/ SECAM supported in RF, S-video, and composite modes. DVB-T supported in RF mode. NTSC/ISDB-T: NTSC supported in RF, S-video, and composite modes. ISDB-T supported in RF mode.
Specifications Display Viewing angles Physical Horizontal +/- 89° Vertical +/- 89° Controls Brightness can be controlled through keyboard shortcuts if you are using the optional wireless keyboard optimized for use with your computer. Approximate depth (with stand installed) 20.2 cm (7.9 inches) Approximate weight (typical) 17.9 kg (39.5 lb) Power Wattage 255 W Voltage 90-264V at 50/60Hz Backup battery 3-V CR2032 lithium coin cell Physical Approximate height 46.1 cm (18.
Specifications Computer Environment Relative humidity Computer Environment 20% to 80% (noncondensing) Storage Maximum Vibration: Operating Storage 0.26 Grms random for 2 min in all operational orientations 2.2 Grms random for 15 mins Maximum Shock: Operating Half-Sine Pulse: 40G for 2ms with a change in velocity of 20 in/s (51 cm/s) Half-Sine Pulse: 40G for 22 ms with a change in velocity of 240 in/s (609 cm/s) Altitude: Operating -15.2 to 3048 m (-50 to 10,000 ft) Storage -15.
XPS One Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation.
XPS One Index A computer capabilities 27 airflow, allowing 5 Computer Environment 60 Audio 58 Computer Information 57 AutoTech 50 computer, setting up 5 connect(ing) B backups creating 28 C optional network cable 8 using dial-up 29 via DSL 29 via WLAN 29 calling Dell 52 card reader 20 CDs, playing and creating 27 wireless keyboard 6 connectors back view 20 chipset 57 conserving energy 28 computer Contacting Dell online 53 weights and dimensions 59 customer service 49 63
Index customizing your desktop 27 E email addresses your energy settings 28 for technical support 50 energy D data, backing up 28 conserving 28 DellConnect 49 expansion bus 59 Dell Diagnostics 41 F Dell Factory Image Restore 43 finding more information 54 Dell Support Center 38 front-side connectors 18 Dell support website 55 FTP login, anonymous 50 Dell Technology Guide for futher information 54 Diagnostic Checklist 52 drivers and downloads 55 Drives and Devices 56 DVDs, playing and creati
Index help getting assistance and support 48 memory support 57 microphone connector 21 MMC 20 I IEEE 1394 connector 20, 23 Multi Media Card reader 20 Internet connection 28 N ISP network connection fixing 32 Internet Service Provider 28 network connector L line-in connector 21 M media card reader 20 memory minimum and maximum 57 memory problems solving 34 location 23 network speed testing 32 O optical audio connector S/PDIF connection 23 order status 50 Memory Stick reader 20 65
Index P S Physical 60 SD card reader 20 Ports and Connectors 57 SDHC card reader 20 Power 60 security cable slot 23 power button and light 21 setup, before you begin 5 power connector 23 shipping products power problems, solving 33 for return or repair 51 problems, solving 31 software features 27 processor 56 software problems 35 products solving problems 31 information and purchasing 51 R reinstalling Windows 43 resources, finding more 54 restoring factory image 44 S/PDIF connector 2
Index T wireless network connection 32 technical support 49 wireless sync button 21 U X USB 2.
