Dell™ XPS 600 Owner’s Manual Model WHL w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up and Using Your Computer Opening the Drive Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Changing the Front-Panel Light Color . . . . . . . . . . . . . . . . . . . . . . 15 Using a Media Card Reader (Optional) . . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Connecting Monitors .
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . . . . . . . . . . . . . . . . Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 PCI Express Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network Problems . Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . No sound from speakers . . No sound from headphones Video and Monitor Problems .
5 Removing and Installing Parts Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 69 70 . . . . . . . . . . . . . . . . . . . . . 71 Front View . . . . . . . . Front View (Doors Open) Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 72 73 Opening the Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Recommended Tools . .
CD/DVD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor Airflow Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 113 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Removing the Processor Airflow Shroud . Installing the Processor Airflow Shroud . Processor . Front Panel . . . . . . . . . .
Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . . . FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Contacting Dell . 8 Contents . . . . . . . . . 141 142 142 Class A . . . . . . . . . . . . Class B . . . . . . . . . . .
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities CD (also known as ResourceCD) A diagnostic program for my computer Drivers for my computer My device documentation Desktop System Software (DSS) Documentation and drivers are already installed on your computer.
www.dell.com | support.dell.com What Are You Looking For? Find It Here • • • • • • Dell™ Product Information Guide Warranty information Terms and Conditions (U.S.
What Are You Looking For? Find It Here • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
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What Are You Looking For? Find It Here • How to reinstall my operating system Operating System CD The operating system is already installed on your computer. To reinstall your operating system, use the Operating System CD. See "Reinstalling Windows XP" on page 65. After you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer. NOTE: The color of your CD varies based on the operating system you ordered.
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Setting Up and Using Your Computer Opening the Drive Door Changing the Front-Panel Light Color You can use this exclusive Dell™ XPS feature either to change the color of the front-panel light that illuminates the Dell name and displays around the badge on the front of your computer, or to turn off the front-panel light entirely.
www.dell.com | support.dell.com You can choose from several color choices: •Off •Ruby •Emerald •Sapphire (default) •Amber •Amethyst front-panel light •Topaz •Diamond badge CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: The front-panel light is not for diagnostic purposes. 1 Follow the procedures in "Before You Begin" on page 69. 2 Turn on (or restart) your computer. 3 Enter system setup by pressing .
Using a Media Card Reader (Optional) Use the media card reader to transfer data directly to your computer. The media card reader supports the following memory types: • xD-Picture card • SmartMedia (SMC) • CompactFlash Type I and II (CF I/II) • MicroDrive card • SecureDigital card (SD) • MultiMediaCard (MMC) • Memory Stick (MS/MS Pro) For information on installing a media card reader, see "Installing a Media Card Reader" on page 106.
www.dell.com | support.dell.com Connecting Monitors CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Dependent upon options selected when you purchased your computer, your video card may have either two DVI ports or one DVI port and one VGA port.
Connecting Two Monitors (Without an Adapter) NOTE: Dependent upon options selected when you purchased your computer, your video card may have either two DVI ports or one DVI port and one VGA port. Follow these instructions if you are connecting two monitors with DVI connectors to the two optional DVI ports on your computer, or if you are connecting one monitor with a DVI connector and one VGA monitor to the DVI and optional VGA ports on your computer.
www.dell.com | support.dell.com Connecting Two Monitors (With the Use of an Adapter) Follow these instructions if you purchased a graphics card that has two DVI ports instead of a VGA port and need to use a VGA monitor. NOTE: If you are using PCI Express graphics cards in a dual configuration, only a single monitor is supported. 1 Follow the procedures in "Before You Begin" on page 69. 2 Attach the DVI connector on the appropriate monitor to the white DVI port on the back of the computer.
About Serial ATA Drives Your computer supports up to three serial ATA hard drives. Serial ATA drives provide the following benefits by transferring data using serial technology and flexible cables that are thinner and longer than IDE cables: • Improved cable routing facilitates more efficient airflow inside the chassis. • Compact cable connectors save space on the system board and on the hard drive.
www.dell.com | support.dell.com serial ATA RAID configured for RAID level 0 segment 1 segment 2 segment 3 segment 4 segment 5 segment 6 hard drive 1 hard drive 2 Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives. For example, if you have two 120-GB drives installed, you have 240 GB on which to store data.
If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, a RAID level 1 configuration using two 120-GB hard drives collectively has a maximum of 120 GB on which to store data.
www.dell.com | support.dell.com Although any size drives may be used to create a RAID configuration, ideally the drives should be of equal size. In a RAID level 0 configuration, the size of the configuration will be the size of the smaller drive multiplied by the number (two) of drives in the configuration. In a RAID level 1 configuration, the size of the configuration will be the smaller of the two drives used.
Create a RAID level 0 volume or RAID level 1 volume only when you are adding two new drives to an existing single-drive computer configured as a single-drive level 0 RAID array, and you want to configure the two new drives into a RAID array. Although any size drives may be used to create a RAID configuration using Nvidia MediaShield, ideally the drives should be of equal size.
www.dell.com | support.dell.com NOTE: If your computer currently boots to RAID and you delete the RAID volume, your computer will become unbootable. 1 Launch Nvidia MediaShield. 2 Click to select an array. 3 Click Delete Array in the System Tasks pane. The Delete Array Wizard appears. 4 Click Next. A confirmation screen will appear with the name and size of the array that you have marked for deletion. 5 Click Finish to delete the RAID configuration.
3 Select Rebuild Array in the System Tasks pane. The Rebuild Array Wizard appears. 4 Click Next. 5 Click to select the hard drive that you want to rebuild. 6 Click Finish. You can use your computer while the computer is rebuilding the RAID level 1 volume. Transferring Information to a New Computer The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer.
www.dell.com | support.dell.com 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next.
NOTE: Ensure that you follow all copyright laws when you create CDs.
www.dell.com | support.dell.com Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties. 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels.
3 To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the drive and click OK. • If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click the Disc Copy button.
www.dell.com | support.dell.com Media Type Read Write Rewritable DVD-R DL Maybe No No DVD-RAM Maybe No No Helpful Tips • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. • You cannot create audio DVDs with Sonic DigitalMedia.
Power Management Overview The Microsoft® Windows® XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer. When the computer exits from a power conservation mode, the Windows desktop is restored to the state it was in before it entered the mode.
www.dell.com | support.dell.com To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode.
If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out from the displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme. NOTICE: If you set the hard drive to time-out before the monitor does, your computer may appear to be locked up.
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Optimizing Performance Hyper-Threading Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology.
www.dell.com | support.dell.com NVIDIA SLI Dual Graphics Technology With NVIDIA SLI (Scalable Link Interface) dual-graphics technology, an optional second PCI Express graphics card will significantly increase graphics performance on your computer. Benefits of this technology can be seen in the improved portrayal of the 3-D graphics used in gaming and design applications. Each graphics card includes a GPU (graphics processing unit).
Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s).
www.dell.com | support.dell.com E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
Problems writing to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — See "Standby Mode" on page 33 or search for the keyword standby in Windows Help and Support Center. for information on power management modes.
www.dell.com | support.dell.com CHECK THE TELEPHONE LINE CONNECTION — CHECK THE TELEPHONE JACK — CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — USE A DIFFERENT TELEPHONE LINE — • Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that you hear a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in filenames. A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, click Control Panel, and then click Add or Remove Programs. 2 Select the program you want to remove. 3 Click the Change or Remove Program icon.
www.dell.com | support.dell.com E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. I F Y O U H A V E P R O B L E M S W I T H A D E L L IEEE 1394 D E V I C E — Contact Dell (see "Contacting Dell" on page 142).
The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 55. ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown.
www.dell.com | support.dell.com A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Minimum memory" on page 127).
www.dell.com | support.dell.com RESTART THE COMPUTER — 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer. 4 Start the computer. TE S T T H E M O U S E — Connect a properly working mouse to the computer, and try using the mouse.
R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 64. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G — See "Diagnostic Lights" on page 55.
www.dell.com | support.dell.com E L I M I N A T E I N T E R F E R E N C E — Some possible causes of interference are: • Power, keyboard, and mouse extension cables • Too many devices on a power strip • Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
www.dell.com | support.dell.com E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If the screen is blank NOTE: See the monitor documentation for troubleshooting procedures. CHECK THE MONITOR CABLE CONNECTION — • If you have the optional second PCI-Express graphics card, ensure that the monitor cable is connected to the correct card.
www.dell.com | support.dell.com ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS — 1 Click the Start button, click Control Panel, and then click Appearance and Themes. 2 Click Display and click the Settings tab. 3 Try different settings for Screen resolution and Color quality.
Advanced Troubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front panel (see "Front View (Doors Open)" on page 72). When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green.
www.dell.com | support.dell.com Light Pattern Problem Description Suggested Resolution A possible graphics card failure has occurred. • If the computer has a graphics card, remove the card (see "Removing PCI and PCI Express Cards" on page 89), reinstall it, and then restart the computer. • If the problem still exists, install a graphics card that you know works and restart the computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 142).
Light Pattern Problem Description A possible expansion card failure has occurred. Suggested Resolution 1 Determine if a conflict exists by removing a card (not a graphics card) and restarting the computer (see "Removing PCI and PCI Express Cards" on page 89). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card.
www.dell.com | support.dell.com Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" on page 39 and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers.
6 Type 1 to start the ResourceCD menu. 7 Type 2 to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you want to run (see "Dell Diagnostics Main Menu" on page 59). Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
www.dell.com | support.dell.com Tab Function Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen.
Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Drivers" on page 60).
www.dell.com | support.dell.com 3 When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the ResourceCD. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The ResourceCD displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD.
Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 61) to resolve the problem. If that is unsuccessful, then use System Restore.
www.dell.com | support.dell.com 3 Click Next. The System Restore screen appears and the computer restarts. 4 After the computer restarts, click OK. Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab.
NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows XP, you need the following items: • Dell™ Operating System CD • Dell ResourceCD NOTE: The ResourceCD contains drivers that were installed during assembly of the computer. Use the ResourceCD to load any required drivers.
www.dell.com | support.dell.com 4 If you want to install a new copy of Windows XP, press to select that option. 5 Press to select the highlighted partition (recommended), and follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times. NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer.
18 Click Finish to complete the setup, and remove the CD. 19 Reinstall the appropriate drivers with the ResourceCD (see "Reinstalling Drivers" on page 61). 20 Reinstall your virus protection software. 21 Reinstall your programs. NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve.
Advanced Troubleshooting www.dell.com | support.dell.
Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" on page 69 and "Before Working Inside Your Computer" on page 70. • You have read the safety information in your Dell™ Product Information Guide.
www.dell.com | support.dell.com Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
Front and Back View of the Computer Front View 1 2 3 4 1 hard-drive activity light The hard-drive light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as your CD player is operating. 2 power button Press to turn on the computer. NOTICE: To avoid losing data, do not use the power button to turn off the computer. Instead, perform an operating system shutdown.
www.dell.com | support.dell.com Front View (Doors Open) 1 2 3 4 5 1 headphone connector Use the headphone connector to attach headphones and most kinds of speakers. 2 microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. 3 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.
Back View 1 2 8 3 7 4 5 6 1 processor fans (2) For optimal cooling, two processor fans are provided. Do not block the vents. 2 cover latch release To open the computer, lay the computer on its side with the cover latch release at the top and then push the latch to the left. See "Opening the Computer Cover" on page 76. 3 security cable slot Use a security cable with the slot to help secure your computer. 4 padlock ring Insert a padlock to lock the computer cover.
www.dell.com | support.dell.com 1 13 12 11 2 3 4 10 9 5 6 7 8 1 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector. 2 surround connector Use the black surround connector to attach multichannel-capable speakers.
7 network activity light Flashes a yellow light when the computer is transmitting or receiving network data. A high volume of network traffic may make this light appear to be in a steady "on" state. 8 USB 2.0 connectors (6) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.
www.dell.com | support.dell.com Opening the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 69.
Inside View of Your Computer hard drive shroud floppy drive CD/DVD drive PCI card shroud and fan processor airflow shroud processor fan system board power supply power supply fans (2) Removing and Installing Parts 77
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Memory You can increase your computer memory by installing memory modules on the system board. Your computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see "Memory" on page 127. DDR2 Memory Overview • DDR2 memory modules should be installed in pairs of matched memory size and speed. If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance.
www.dell.com | support.dell.com matched pair of memory modules in DIMM connectors 3 and 4 (black securing clips) matched pair of modules in DIMM connectors 1 and 2 (white securing clips) NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module.
memory connector closest to processor securing clips (2) connector 4 Align the notch on the bottom of the module with the crossbar in the connector. notch memory module cutouts (2) crossbar NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 5 Insert the module into the connector until the module snaps into position.
www.dell.com | support.dell.com 6 Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 When the message appears stating that memory size has changed, press to continue. 9 Log on to your computer. 10 Right-click the My Computer icon on your Windows desktop and click Properties. 11 Click the General tab.
NOTE: If a graphics card is installed in each of the PCI Express x16 card slots in the dual-graphics configuration, the PCI Express x1 card slot is not accessible for use.
www.dell.com | support.dell.com Removing a PCI Express Graphics Card from a Dual Configuration NOTE: This section regards dual configurations of PCI Express graphics cards only. For removal of any other type of PCI or PCI Express cards, see "Removing PCI and PCI Express Cards" on page 89. 1 Follow the procedures in ""Before You Begin" on page 69. 2 Gently securing both graphics cards with one hand, remove the graphics card bridge with your other hand by pulling it up and away from the computer.
5 Pull the securing tab (if present), grasp the card by its top corners, and ease it out of its connector. PCI Express x16 card securing tab PCI Express x16 card slot 6 If you are replacing the card, see "Installing PCI Express Graphics Cards in a Dual Configuration" on page 86. If you are not replacing the card, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
www.dell.com | support.dell.com NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug the cable into the computer. 9 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. Installing PCI Express Graphics Cards in a Dual Configuration NOTE: This section regards dual configurations of PCI Express graphics cards only.
4 If you are upgrading to a dual-graphics configuration and have a card installed in the PCI Express x1 card slot, remove the card. See "Removing PCI and PCI Express Cards" on page 89. 5 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. 6 Position the card so that it is aligned with the slot and the securing tab (if present) is aligned with the securing slot.
www.dell.com | support.dell.com not fully seated card bracket within slot fully seated card alignment guide bracket caught outside of slot alignment bar 8 Before you lower the retention arm, ensure that: • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide. NOTICE: Do not route card cables over or behind the cards.
NOTICE: An incorrectly attached graphics power cable may result in degraded graphics performance. 10 Connect the power cable to the power connector on the card. For information about the card cable connections, see the documentation that came with the card. graphics card bridge power connectors (2) dual-PCI Express graphics cards 11 Replace the graphics card bridge, pressing firmly so that it completely covers the connector tabs.
www.dell.com | support.dell.com lever retention arm filler bracket PCI card edge connector card connector 3 Remove the card: a If necessary, disconnect any cables connected to the card. b Pull the securing tab (if present), grasp the card by its top corners, and ease it out of its connector. PCI Express x16 card securing tab PCI Express x16 card slot 4 If you are replacing the card, see "Installing PCI and PCI Express Cards" on page 91.
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 6 Press the retention arm into place, securing the card(s) in the computer. retention arm alignment bar alignment guide filler bracket NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug the cable into the computer.
www.dell.com | support.dell.com lever retention arm filler bracket PCI card edge connector card connector 3 If you are installing a new card, remove the filler bracket to create a card-slot opening. 4 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network.
6 Gently pull the securing tab (if present) and place the card in the connector. Press down firmly and ensure that the card is fully seated in the slot. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board. Insert the card firmly into the card connector on the system board.
www.dell.com | support.dell.com retention arm 9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card cable connections. alignment bar alignment guide filler bracket NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug the cable into the computer. 10 Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.
Drives Your computer supports a combination of these devices: • Up to three hard drives • Optional floppy drive • Up to two CD or DVD drives • Optional media card reader floppy drive CD/DVD drive media card reader (optional) CD/DVD drive (optional) hard drive(s) General Installation Guidelines Connect serial ATA hard drives to the SATA0 - SATA3 connectors on the system board. Connect CD/DVD drives to the IDE connector.
www.dell.com | support.dell.com Connecting Drive Cables When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive and to the system board. Some drives may also have an audio connector; one end of the audio cable attaches to the drive connector and the other end attaches to the system board.
Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. 1 If you are replacing a hard drive that contains data you want to keep, back up your files before you remove the hard drive. 2 Follow the procedures in "Before You Begin" on page 69.
www.dell.com | support.dell.com 3 Disconnect the power and hard-drive cables from the drive and from the system board. hard-drive cable tabs (2) power cable hard drive system board connector 4 Press the tabs on each side of the drive towards each other and slide the drive up and out. Installing a Hard Drive 1 Unpack the new hard drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer.
drive bracket rails (2) screws (4) 7 If you are adding a second hard drive, remove the first hard drive from the upper bay and install it in the lower bay: a Disconnect the power and the hard-drive cables from the back of the first hard drive. b Press in the two rail tabs and pull the first hard drive out of the upper bay. c Gently slide the first hard drive into the lower bay until it clicks into place. d Reconnect the power and hard-drive cables to the back of the first hard drive.
www.dell.com | support.dell.com 9 Connect a power cable to the drive. 10 Connect the hard-drive cable to the drive and to the system board (see "System Board Components" on page 78). 11 Check all connectors to be certain that they are properly cabled and firmly seated. NOTICE: When replacing the hard-drive shroud, ensure that all the cables are properly routed. 12 Insert the bottom tabs of the shroud into the slot on the drive cage and rotate the shroud up.
17 If the drive that you installed is the primary drive, insert a bootable floppy disk into drive A. 18 Turn on the computer. 19 Enter system setup (see "Entering System Setup" on page 131), and update the appropriate Drive option. 20 Exit system setup, and restart the computer. 21 Partition and logically format your drive before you proceed to the next step. See the documentation for your operating system for instructions.
www.dell.com | support.dell.com data cable power cable tabs (2) floppy drive 4 Press inward on the two tabs on the sides of the drive, slide the drive upward, and remove it from the floppy-drive bay.
Installing a Floppy Drive 1 Follow the procedures in "Before You Begin" on page 69. 2 If you are replacing a drive and the new drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive. Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws (two screws on each rail).
www.dell.com | support.dell.com data cable power cable tabs (2) floppy drive 4 Attach the power and data cables to the floppy drive. 5 Connect the other end of the data cable to the DSKT connector on the system board (see "System Board Components" on page 78). 6 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 7 Close the computer cover (see "Closing the Computer Cover" on page 125).
10 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 58). Media Card Reader For information on using the media card reader, see "Using a Media Card Reader (Optional)" on page 17. Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
www.dell.com | support.dell.com media card reader* cable tabs (2) internal USB connector *Not present on all computers. 4 Disconnect the USB cable on the back of the media card reader to the internal USB connector on the system board. 5 Press in on the tabs on each side of the media card reader and slide the card reader out of the adapter. 6 Close the computer (see "Closing the Computer Cover" on page 125).
3 Open the computer cover (see "Opening the Computer Cover" on page 76). 4 Remove the media card reader and bracket from its packaging. 5 Attach the adapter rails to the adapter by aligning the screw holes on the adapter with the screw holes on the rails and then inserting and tightening all four screws (two on each rail). adapter rails (2) screws (4) 6 Slide the adapter into the 5.25-inch drive bay until the tabs on the rails securely click into position.
www.dell.com | support.dell.com media card reader* cable tabs (2) internal USB connector *Not present on all computers. 7 Slide the media card reader into the adapter until the tabs on the rails securely click into position. 8 Connect the internal USB cable to the media card reader 9 Route the USB cable through the cable routing clip. 10 Connect the internal USB cable to the internal USB connector on the system board. 11 Close the computer cover (see "Closing the Computer Cover" on page 125).
Removing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 69. 2 Disconnect the power and data cables from the back of the drive. power cable tabs (2) data cable CD/DVD drive 3 Press inward on the two tabs on the sides of the drive, and then slide the drive upward and remove it from the drive bay.
www.dell.com | support.dell.com Installing a CD/DVD Drive 1 Follow the procedures in "Before You Begin" on page 69. 2 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting. 3 Connect the new drive to the set of rails that are attached to the inside of the cover.
power cable tabs (2) data cable CD/DVD drive 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8 Close the computer cover (see "Closing the Computer Cover" on page 125). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 9 Connect your computer and devices to electrical outlets, and turn them on.
www.dell.com | support.dell.com 11 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 58). Processor Airflow Shroud CAUTION: Before you perform this procedure, follow the safety instructions located in the Product Information Guide. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Installing the Processor Airflow Shroud 1 Attach both fan power cables to the connectors on the system board. 2 Align the anchor tabs with the securing slots. 3 Gently press the shroud until the anchor tabs snap securely into place. 4 Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 5 Connect your computer and devices to electrical outlets, and turn them on.
www.dell.com | support.dell.com anchor tabs (3) shroud release levers (2) CAUTION: The heat sink can get very hot during normal operation. Be sure that the heat sink has had sufficient time to cool before you touch it.
5 Remove the heat sink: NOTICE: After the heat sink has been removed, lay the heat sink down on its side to avoid damaging the thermal interface on the bottom. a Remove the retention module clip from the side of the retention base opposite the power supply. Pull the tab on the clip straight out and away from the retention base to remove it.
www.dell.com | support.dell.com NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink and blower when you install your new processor. heat sink 6 Push down and out on the socket release lever.
7 Open the processor cover. processor cover processor socket release lever 8 Remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new processor. Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. 1 Unpack the new processor.
www.dell.com | support.dell.com 3 Align the pin-1 corner of the processor and socket. processor cover processor socket release lever socket pin-1 indicator NOTICE: Socket pins are delicate. To avoid damage, ensure that the processor is aligned properly with the socket, and do not use excessive force when you install the processor. Be careful not to touch or bend the pins on the system board. 4 Set the processor lightly in the socket and ensure that the processor is level in the socket.
9 Reinstall the second retention module clip. 10 Lower the airflow shroud over the heat sink. 11 Reconnect the two cooling fan power cables to the CPU FAN1 and CPU FAN2 connectors (see "System Board Components" on page 78) on the system board. 12 Reconnect the power cable to the POWER12V connector (see "System Board Components" on page 78) on the system board. 13 Close the computer cover (see "Closing the Computer Cover" on page 125).
www.dell.com | support.dell.com Front Panel CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Drive Door CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Removing the Drive Door 1 Open the drive door.
www.dell.com | support.dell.com 2 Unsnap the top bracket hinge and pull the top of the drive door outward, away from the computer. top bracket hinge bottom bracket hinge 3 Lift the bottom bracket hinge away from the computer. Replacing the Drive Door To prevent damage to your computer, the drive door is designed to "break away" from the computer if it is opened too far. If the drive door detaches from the computer without disassembling, perform the removal procedure in reverse.
If the drive door is open and it is opened too far, instead of breaking away from the computer in one piece, the drive door may disassemble into several smaller pieces. If the drive door disassembles: 1 If necessary, reattach the door hinges to the door bracket. Ensure that the hinge tabs are away from the door bracket. hinge tab door hinges (2) door bracket 2 Attach the door bracket/door hinge assembly to the door, starting with the lower part of each door hinge.
www.dell.com | support.dell.com Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Enter system setup (see "System Setup" on page 131) and restore the settings you recorded in step 1. 9 Properly dispose of the old battery. See the Product Information Guide for battery disposal information. Closing the Computer Cover 1 Ensure that all cables are connected, and fold cables out of the way.
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Appendix Specifications Processor Processor type Intel® Pentium® 4 Extreme Edition with HT Technology or dualcore processing NOTE: Not all Pentium 4 processors support Hyper-Threading technology or dual-core processing.
www.dell.com | support.dell.com Audio Type AC97 7.1 channel Expansion Bus Bus type PCI 32-bit PCI Express x1 and x16 Bus speed PCI: 33 MHz PCI Express: 2.
Connectors External connectors: IEEE 1394 front and back-panel 6-pin serial connectors Network adapter RJ45 connector PS/2 (keyboard and mouse) two 6-pin mini-DIN Serial 9-pin connector USB two front-panel, six back-panel, and two internal USB 2.
www.dell.com | support.dell.com Controls and Lights (continued) Standby power light AUXPWR on the system board Case backlight color options: off (no light), ruby, emerald, sapphire (default), amber, amethyst, topaz, diamond (See "Changing the Front-Panel Light Color" on page 15.
Environmental (continued) Altitude: Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.
www.dell.com | support.dell.com Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features. Scroll up and down the list with the up- and down-arrow keys. As an option is highlighted, the Option Field displays more information about that option and the option’s current and available settings.
Boot Sequence The computer attempts to boot from the sequence of devices specified in this list. NOTE: If you insert a boot device and restart the computer, this option appears in the system setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list. Drives Diskette Drive Identifies and defines the floppy drive attached to the DSKT connector on the system board as Off, USB, Internal, or Read Only.
www.dell.com | support.dell.com Multiple CPU Core This setting specifies whether more than one core is enabled. The performance of some applications may improve with an additional core enabled. Defaults to On (second core enabled). HDD Acoustic Mode • Bypass — Your computer does not test or change the current acoustics mode setting. • Quiet (default) — The hard drive operates at its most quiet setting. • Suggested — The hard drive operates at the level suggested by the drive manufacturer.
Power Management AC Recovery Determines what happens when AC power is restored to the computer. Auto Power On Sets the computer to automatically turn on. Choices are every day or every Monday through Friday. The default setting is Off. This feature does not work if you turn off your computer using a power strip or surge protector. Auto Power Time Sets time to automatically turn on the computer. Time is kept in a 24-hour format (hours:minutes).
www.dell.com | support.dell.com Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer attempts to boot from the next bootable device in the boot sequence. • Hard Drive — The computer attempts to boot from the primary hard drive.
4 At the bottom of the menu, enter the number of the device that is to be used for the current boot only. For example, if you are booting to a USB memory key, highlight USB Flash Device and press . NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation. Changing Boot Sequence for Future Boots 1 Enter system setup (see "Entering System Setup" on page 131).
www.dell.com | support.dell.com 5 After the Microsoft® Windows® desktop appears on your computer, shut down the computer (see "Turning Off Your Computer" on page 69). 6 Turn off the monitor and disconnect it from the electrical outlet. 7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board. 8 Open the computer cover (see "Opening the Computer Cover" on page 76).
Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
www.dell.com | support.dell.com CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.
www.dell.com | support.dell.com Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications.
NOTE: In certain countries, technical support specific to Dell ™ XPS portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for portable XPS computers, you may contact Dell through the technical support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for portable XPS computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support 001-877-384-8979 or 001-877-269-3383 International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 50-81-8800 Sales or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 50-81-8800 Main or 01-800-888-3355 General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 00
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 001-800-220-1006 Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Singapore (Singapore) Website: support.ap.dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 Uruguay 158 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Appendix www.dell.com | support.dell.
Index A audio.
Index drives (continued) installing hard drive, 98 problems, 39 RAID, 21 removing CD/DVD, 109 removing floppy, 101 removing hard drive, 97 serial ATA, 97 dual monitors, 19 DVD drive problems, 40 DVDs, 30 playing, 28 Finding Information, 9 I floppy drive installing, 103 removing, 101 IEEE 1394 connector, 72, 75 problems, 43 front-panel light color, 15 installing parts before you begin, 69 recommended tools, 69 turning off your computer, 69 G Graphics Dual Graphics, 38 H E e-mail problems, 41 en
memory 4-GB configurations, 80 DDR2 overview, 79 installation guidelines, 79 installing, 80 problems, 47 removing, 82 type supported, 79 messages error, 42 Microsoft Windows label, 11 modem problems, 41 monitor blank, 53 clone mode, 20 connect DVI, 18, 20 connect TV, 18 connect VGA, 18-20 connecting, 18 connecting two, 19-20 display settings, 20 dual monitors, 18 extended desktop mode, 20 hard to read, 53 problems, 53 motherboard.
Index problems (continued) video and monitor, 53 volume adjusting, 52 SLI See Scalable Link Interface technology processor fans, 73 type, 127 software Hyper-Threading, 37 problems, 45-46 Program Compatibility Wizard, 46 sound problems, 51 volume, 51 R RAID configuring, 21 regulatory information, 10 reinstalling Windows XP, 64 ResourceCD, 61 Dell Diagnostics, 58 S safety instructions, 10 SATA. See serial ATA Scalable Link Interface technology, 38 scanner problems, 51 screen.
W warranty information, 10 Windows XP Device Driver Rollback, 61 Files and Settings Transfer Wizard, 28 Hardware Troubleshooter, 64 Help and Support Center, 12 Hyper-Threading, 37 Network Setup Wizard, 32 Program Compatibility Wizard, 46 reinstalling, 13, 64 scanner, 51 System Restore, 62 wizards Files and Settings Transfer Wizard, 28 Network Setup Wizard, 32 Program Compatibility Wizard, 46 Index 165
Index 166 Index
