XPS 27 Service Manual Computer Model: XPS 7760 Regulatory Model: W13C Regulatory Type: W13C001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer........................... 12 Before you begin ..................................................................................... 12 Safety instructions................................................................................... 12 Recommended tools................................................................................ 13 Screw list.................................................................................................
Removing the memory modules................................... 29 Prerequisites........................................................................................... 29 Procedure............................................................................................... 29 Replacing the memory modules.................................... 31 Procedure................................................................................................ 31 Post-requisites.....................................
Removing the processor heat-sink............................... 42 Prerequisites............................................................................................42 Procedure for computers with integrated graphics..................................42 Procedure for computers with discrete graphics..................................... 43 Replacing the processor heat-sink............................... 45 Procedure.......................................................................................
Removing the wireless card......................................... 56 Prerequisites........................................................................................... 56 Procedure............................................................................................... 56 Replacing the wireless card..........................................58 Procedure............................................................................................... 58 Post-requisites.............................
Removing the inner frame............................................ 71 Prerequisites............................................................................................ 71 Procedure................................................................................................72 Replacing the inner frame............................................ 74 Procedure................................................................................................74 Post-requisites..........................
Removing the USB-dongle port................................... 84 Prerequisites............................................................................................84 Procedure............................................................................................... 85 Replacing the USB-dongle port....................................87 Procedure................................................................................................87 Post-requisites.....................................
Removing the speakers............................................... 101 Prerequisites...........................................................................................101 Procedure ..............................................................................................101 Replacing the speakers...............................................103 Procedure ............................................................................................. 103 Post-requisites..........................
Removing the system board........................................ 113 Prerequisites...........................................................................................113 Procedure...............................................................................................114 Replacing the system board........................................ 117 Procedure............................................................................................... 117 Post-requisites..............................
Removing the display panel........................................ 132 Prerequisites.......................................................................................... 132 Procedure.............................................................................................. 133 Replacing the display panel.........................................134 Procedure.............................................................................................. 134 Post-requisites.............................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer. – Windows 10: Click Start → Power → Shut down. – Windows 8.1: On the Start screen, click the power icon → Shut down. – Windows 7: Click Start → Shut down.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
Screw list Table 1.
Component Secured to Screw type Quanti Screw image ty Media-card reader shield Middle frame M2X3 2 Middle frame Display M2X4 7 Middle frame Display M2X3 6 Power-supply unit Middle frame M3X4 5 Power-button board shield Middle frame M2X3 2 Processor heatsink Middle frame M3X4 1 Stand Middle frame M4X6 6 System-board shield System board M3X4 3 System board Middle frame M3X4 12 Speakers Middle frame M3X4 8 USB dongle port I/O panel M3X4 3 Wireless card shield Sy
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Technical overview WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Inside view of your computer (touch screen) Figure 1. : Inside view of your computer 1 2.
5 system board 6 microphone module 7 coin-cell battery 8 middle frame 9 processor heat-sink 10 processor 11 memory module 12 wireless-card shield 13 solid-state drive (M.
Inside view of your computer (non-touch screen) Figure 2. : Inside view of your computer (non-touch screen) 1 2.5-inch hard drive 2 hard-drive cage 3 power-supply unit 4 chassis fan 5 microphone module 6 system board 7 coin-cell battery 8 middle frame 9 processor heat-sink 10 processor 11 memory module 12 wireless-card shield 13 solid-state drive (M.
21 power-button board System Board Components 1 microphone cable connector 2 processor socket 3 coin-cell battery connector 4 memory module slot 5 wireless-card slot 6 audio-cable connector 7 media-card connector 8 SSD-card connector (M.2) 9 speaker cable connector 10 converter-board cable connector 11 memory-fan cable connector 12 USB 3.
19 chassis-fan cable connector 20 SATA power connector 21 password clear jumper 22 CMOS clear jumper 23 side USB connector 24 touch cable connector 25 camera connector 26 display connector 27 thermal pads (on computers shipped with integrated graphics) 21
Removing the USB dongle-bay cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Replacing the USB dongle-bay cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the back cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the USB dongle-bay cover.
2 Slide the back cover towards the top of the computer and lift the back cover off the inner frame.
Procedure (non-touch screen) 1 Push the stand down. 2 Loosen the captive screws that secure the back cover to the inner frame.
3 Slide the back cover towards the top of the computer and lift the back cover off the inner frame.
Replacing the back cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the tabs on the back cover with the slots on the inner frame.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
2 Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops up. 3 Slide and remove the memory module from the memory-module slot.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the notch on the memory module with the tab on the memory-module slot.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
2 Using the straps on the hard-drive assembly, gently push and lift the hard-drive assembly out of the hard-drive cage. 3 Pry the hard-drive bracket to release the tabs on the bracket from the slots on the hard drive.
4 Slide the hard drive off the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the system-board shield WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
2 Lift the system-board shield off the middle frame.
Replacing the system-board shield WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the memory fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
3 40 Disconnect the memory fan cable from the system board.
Replacing the memory fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the memory fan cable to the system board.
Removing the processor heatsink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.
3 Lift the processor heat-sink off the system board. Procedure for computers with discrete graphics NOTE: Depending on the configuration you ordered, the appearance of the processor heat-sink and the number of screws may differ. 1 In sequential order (indicated on the heat sink), loosen the captive screws that secure the processor heat-sink to the system board. 2 Remove the screw (M3X4) that secures the processor heat-sink fan to the middle frame.
3 Lift the processor heat-sink off the system board.
Replacing the processor heatsink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.
Removing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
3 Gently lift the processor and remove it from the processor socket.
Replacing the processor WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
4 Pivot the release-lever down and place it under the tab on the processor cover. Post-requisites 1 Replace the processor heat-sink. 2 Replace the system-board shield. 3 Replace the back cover. 4 Replace the USB dongle-bay cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
Procedure Using a plastic scribe, gently push the tabs on the coin-cell battery socket and lift the coin-cell battery off it’s slot on the system board.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
2 54 Slide and remove the solid-state drive from the solid-state drive slot.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
7 Slide and remove the wireless card out of the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.
8 Route the antenna cables through the securing clip. Post-requisites 1 Replace the system-board shield. 2 Replace the back cover. 3 Replace the USB dongle-bay cover.
Removing the stand WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
2 Lift the stand off the computer.
Replacing the stand WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the stand with the screw holes on the middle frame.
Removing the chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
2 Disconnect the power-supply unit cable from its connector on the system board. 3 Disconnect the chassis fan cable from the system board. 4 Remove the four screws (M3X4) that secure the chassis fan to the middle frame.
5 Lift the chassis fan along with its cable off the middle frame.
Replacing the chassis fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the chassis fan with the screw holes on the middle frame.
Removing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
5 Open the securing clips and release the cables. 6 Remove the five screws (M3X4) that secure the power-supply unit to the middle cover.
7 Lift the power-supply unit with the cable off the middle cover.
Replacing the power-supply unit WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the power-supply unit with the screw holes on the middle cover.
Removing the inner frame WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
Procedure 1 Remove the screws (M3X4) that secure the inner frame to the middle frame. NOTE: Touch screen has 14 screws and non-touch screen has 20 screws that secure the inner frame to the middle frame.
2 Gently pry the inner frame from the sides and lift it off the middle frame.
Replacing the inner frame WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the inner frame with the screw holes on the middle frame.
Removing the display built-in self test button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
7 76 Lift the Display Built-in Self Test button board off the middle frame.
Replacing the display built-in self test button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the microphones WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
4 Using a plastic scribe, carefully pry and lift the microphone modules (4) with the cable off the slots on the middle frame.
Replacing the microphones WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the microphone modules (4) with their slots on the middle frame.
Removing the I/O panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
5 Lift the I/O panel off the middle frame. 6 Remove USB-dongle port. 7 Remove the Diagnostic light button board.
Replacing the I/O panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Replace the Diagnostic light button board. 2 Replace USB-dongle port.
Removing the USB-dongle port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
Procedure 1 Remove the three screws (M3X4) that secure the USB dongle port to the I/O panel. 2 Remove the USB dongle port cable from the routing guide on I/O panel.
3 86 Remove the USB dongle port from the I/O panel.
Replacing the USB-dongle port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Route the USB dongle port cable into the slot on I/O panel .
Removing the diagnostic light and button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
Procedure 1 Spread apart the securing tabs to release the I/O-panel bracket from the I/O panel.
2 Lift the I/O-panel bracket off the I/O panel. 3 Remove the screw that secures the power diagnostic button and light board to the I/O-panel bracket.
4 Lift the power diagnostic button and light board off the I/O-panel bracket.
Replacing the diagnostic light and button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the hard-drive cage WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
4 Disconnect the hard-drive data cables from the system board. 5 Remove the four screws (M3X4) that connects the hard-drive cage to the middle frame.
6 Lift the hard-drive cage off the middle frame. 7 Remove the four screws (M2X3) that connects the interposer to the hard-drive cage. 8 Disconnect the interposer from the hard-drive cage.
Replacing the hard-drive cage WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the interposer with the screw holes on the hard-drive cage.
Removing the converter board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
3 Disconnect the left backlight power cable from the converter board. 4 Remove the three screws (M3X4) that secure the converter board to the middle frame.
5 Lift the converter board off the middle frame.
Replacing the converter board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the converter board with the screw holes on the middle frame.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
3 102 Lift the speakers along with the cable off the middle frame.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the speakers with the screw holes on the middle frame.
Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
6 Disconnect the Display Built-in Self Test button cable from the power-button board.
Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the media-card reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
5 108 Disconnect the audio cable from the media-card.
Replacing the media-card reader WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the audio cable to the media card.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand.
4 Disconnect the camera cable from the camera assembly.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the camera cable to the camera assembly.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
14 Remove the solid-state drive. Procedure NOTE: To avoid any potential damage to the cables, ensure to release them from the routing guides. 1 Using the pull tab, disconnect the display cable from the system board. 2 Disconnect the camera cable from the system board. 3 Disconnect the touch cable (applicable only for systems with the touch screen option) from the system board. 4 Using the pull tab, disconnect the media-card reader cable from the system board.
10 Using the pull tab, disconnect the media-card reader cable from the system board. 11 Disconnect the audio cable from the system board. 12 Remove the screw (M3X4) that secures the media-card reader cable and audio cable to the system board. 13 Remove the 12 screws (M3X4) that secure the system board to the middle frame.
14 116 Lift the system board off the middle frame.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
2 Replace the wireless card. 3 Replace the memory fan. 4 Replace the coin-cell battery. 5 Replace the processor. 6 Replace the processor heat-sink. 7 Replace the I/O panel. 8 Replace the system-board shield. 9 Replace the inner frame. 10 Replace the chassis fan. 11 Replace the stand. 12 Replace the memory modules. 13 Replace the back cover. 14 Replace the USB dongle-bay cover.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
23 Remove the camera. 24 Remove the system board. 25 Remove the Display built-in self test button board. Procedure 1 Press the tabs on the cable to release it from the connector. 2 Disconnect the cable from its slot on the middle frame. 3 Press the tabs on the backlight cable. 4 Disconnect the backlight cable from its slot on the middle frame. 5 Open the latch and disconnect the display cable from its slot on the middle frame. 6 Lift the display cable off the middle frame.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Open the latch and connect the display cable to its slot on the middle frame.
17 Replace the power-supply unit. 18 Replace the wireless card. 19 Replace the chassis fan. 20 Replace the system-board shield. 21 Replace the stand. 22 Replace the hard drive. 23 Replace the memory modules. 24 Replace the back cover. 25 Replace the USB dongle-bay cover.
Removing the middle frame WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the memory modules.
23 Remove the camera. 24 Remove the system board. 25 Remove the Display built-in self test button board. Procedure NOTE: The following steps are applicable only for non-touch systems. NOTE: Depending on the configuration you ordered, the appearance of the middle frame may differ. 1 Press the tabs on the cable to release it from the connector. 2 Disconnect the cable from its slot on the middle frame. 3 Press the tabs on the backlight cable.
7 Remove the 7 screws (M3X4) that secures the middle frame to display. 8 Remove the 6 screws (M2X3) that secures the middle frame to the speaker bezel. 9 Lift the middle frame off the display.
Replacing the middle frame WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following steps are applicable only for non-touch systems.
10 Replace the hard-drive cage. 11 Replace the processor. 12 Replace the processor heat-sink. 13 Replace the I/O panel. 14 Replace the microphones. 15 Replace the inner frame. 16 Replace the memory fan. 17 Replace the power-supply unit. 18 Replace the wireless card. 19 Replace the chassis fan. 20 Replace the system-board shield. 21 Replace the stand. 22 Replace the hard drive. 23 Replace the memory modules. 24 Replace the back cover. 25 Replace the USB dongle-bay cover.
Removing the speaker bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
23 Remove the camera. 24 Remove the system board. 25 Remove the Display built-in self test button board. 26 Remove the middle frame. Procedure NOTE: The following steps are applicable only for non-touch systems. 1 Lift the display panel. 2 Pull the speaker bezel away from the display panel.
Replacing the speaker bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure is applicable only for non-touch systems.
17 Replace the memory fan. 18 Replace the power-supply unit. 19 Replace the wireless card. 20 Replace the chassis fan. 21 Replace the system-board shield. 22 Replace the stand. 23 Replace the hard drive. 24 Replace the memory modules. 25 Replace the back cover. 26 Replace the USB dongle-bay cover.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover.
23 Remove the camera. 24 Remove the system board. 25 Remove the Display built-in self test button board. 26 Remove the middle frame. Procedure NOTE: The following procedure is applicable only for non-touch systems. After performing all the prerequisites, we are left with the display panel.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following steps are applicable only for non-touch systems.
2 Place the middle frame on the display panel. 3 Replace the 6 screws (M2X3) that secures the middle frame to speaker bezel. 4 Replace the 7 screws (M2X4) that secures the middle frame to display.
5 136 Turn the display assembly over.
6 Peel off the Mylar (6) from the display panel. NOTE: The six Mylars are factory installed with the replacement display panel. Peeling off the Mylar can result in one of the two following acceptable scenarios: – A portion of Mylar remains in the middle frame. – The whole Mylar is peeled off from the display assembly. Post-requisites 1 Replace the middle frame. 2 Replace the display built-in self test button board. 3 Replace the system board. 4 Replace the camera.
8 Replace the converter board. 9 Replace the solid-state drive. 10 Replace the coin-cell battery. 11 Replace the hard-drive cage. 12 Replace the processor. 13 Replace the processor heat-sink. 14 Replace the I/O panel. 15 Replace the microphones. 16 Replace the inner frame. 17 Replace the memory fan. 18 Replace the power-supply unit. 19 Replace the wireless card. 20 Replace the chassis fan. 21 Replace the system-board shield. 22 Replace the stand. 23 Replace the hard drive.
BIOS setup program BIOS overview CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
Prerequisites 1 Remove the USB dongle-bay cover. 2 Remove the back cover. 3 Remove the stand. 4 Remove the system-board shield. Procedure 1 Locate the password reset jumper on the system board. NOTE: For more information on the location of the jumper, see “System board components”. 2 Remove the jumper plug from the password jumper-pins. 3 Wait for 5 seconds and then replace the jumper plug in its original location.
Post-requisites 1 Replace the system-board shield. 2 Replace the stand. 3 Replace the back cover. 4 Replace the USB dongle-bay cover. Clearing CMOS settings WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.
3 Wait for 5 seconds and replace the jumper plug to its original location. Post-requisites 1 Replace the system-board shield. 2 Replace the stand. 3 Replace the back cover. 4 Replace the USB dongle-bay cover.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Select the operating system installed on your computer.
System diagnostic lights Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly. NOTE: See the light patterns to determine the device that is failing.
The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer. Camera status light: Indicates whether the camera is in use. • Solid white – Camera is in use. • Off – Camera is not in use.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Get started app Accessing help In Windows search, type Help and Support, and press Enter. Online help for operating system www.dell.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
