XPS 13 Re-imaging guide for Microsoft Windows Computer Model: XPS 13-9380 Regulatory Model: P82G Regulatory Type: P82G002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Installation overview.......................................................................................................................................4 2 Introduction................................................................................................................................................... 5 3 Order of reinstallation....................................................................................................................................
1 Installation overview CAUTION: This re-imaging guide is designed for system administrators. Do not attempt to re-image the system if you are not an administrator or are unsure of the procedures. Failure to follow instructions may result in permanent data loss. NOTE: Information provided in this guide is applicable to computers with Microsoft Windows only. NOTE: Dell recommends that you download and install the device drivers from the Dell Drivers & Downloads website.
2 Introduction Re-imaging is the process of removing all software on the computer and reinstalling the removed software. Re-imaging is required when software in the computer is corrupted or damaged and can also be used as a means of removing harmful and malicious software in your computer. This re-imaging guide provides the steps required for re-imaging your computer. CAUTION: This re-imaging guide is designed for system administrators.
3 Order of reinstallation NOTE: Some drivers and application installation steps may not be applicable, depending on the configuration of the computer you have ordered. To achieve optimal performance, install the drivers and applications in the following sequence: 1 BIOS: Allows the operating system to be loaded into the memory and enables the initial startup process on your computer.
4 Updating or resetting the BIOS Flashing the BIOS It is recommended to flash BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. 4 Click Drivers & downloads > Find it myself. 5 Select the operating system installed on your computer. 6 Scroll down the page and expand BIOS.
5 Reinstalling the operating system The 64-bit Microsoft Windows 10 operating system is validated for use on this computer. You can reset or reinstall the operating system under different scenarios. For more information about reinstalling the operating system, see the knowledge base article SLN297920 at www.dell.com/support. Before attempting a reinstall of your operating system, Dell recommends that you backup all data as described in the Microsoft knowledge base article located here.
6 Reinstalling drivers and applications Drivers and applications are software that enables Microsoft Windows (or another operating system) to communicate with the hardware devices and software in your computer. Devices such as video and sound cards require drivers to function correctly within Windows, and require applications to enable users to adjust hardware settings. Microsoft Windows includes drivers for most devices, but device-specific drivers may have to be downloaded and installed separately.
7 Reinstallation sequence for drivers and applications Driver installation is critical after reinstalling the Windows operating system on your Dell computer. Install the drivers in the correct sequence for your computer to function correctly. In some scenarios, you may have to reinstall or update the device driver if you are encountering any issues with a specific device. For more information, see the Dell knowledge-base article SLN148687 at www.dell.com/support.com.
8 Double-click the chipset driver file icon and follow the instructions on the screen. 2. Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing all the latest available QFE updates from the latest Service Pack from Microsoft. Service packs are automatically downloaded and installed when Windows Updates is enabled and can be manually-downloaded and installed from the Microsoft support site. 3.
7 After the download is complete, navigate to the folder where you saved the IRST driver file. 8 Double-click the driver file icon and follow the instructions on the screen. 5. Graphics The Windows operating system includes the VGA graphics driver only. For optimal-graphics performance, install the Dell graphics driver applicable to your computer that is available for download from www.dell.com/support. Downloading and installing the Dell graphics driver 1 Turn on your computer. 2 Go to www.dell.
4 Click Drivers & downloads > Find it myself. 5 Scroll down the page and expand Goodix Fingerprint Sensor. 6 Click Download to download the fingerprint reader driver for your computer. 7 After the download is complete, navigate to the folder where you saved the fingerprint reader driver file. 8 Double-click the fingerprint reader driver file icon and follow the instructions on the screen. 8.
For more information about the drivers required for the Dell docking station WD15, see www.dell.com/support. 11. Dell Thunderbolt dock TB16 The Dell Thunderbolt dock TB16 is a device that links all your electronic devices to your laptop computer using Thunderbolt 3 (Type-C) cable interface.
8 .NET Framework The .NET Framework is a software framework from Microsoft, which is bundled with Windows operating systems. The .NET Framework is intended to be used by most applications created for the Microsoft Windows platform. .
9 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
