XPS 13 Re-imaging guide for Microsoft Windows Computer Model: XPS 13-9370 Regulatory Model: P82G Regulatory Type: P82G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Installation overview......................................................5 Introduction.................................................................. 6 Order of reinstallation....................................................7 Updating or Resetting the BIOS.................................... 9 Flashing the BIOS.....................................................................................9 Clearing CMOS settings.........................................................................
Downloading and installing the Dell audio driver................................ 16 7. Intel Software Guard Extensions Platform Software Package (SGX PSW) and fingerprint reader driver................................................ 17 Downloading and installing SGX PSW............................................... 17 Downloading and installing the fingerprint reader driver.................... 18 8 Dell Command Power Manager (DCPM).............................................
Installation overview NOTE: Dell recommends that you download and install the device drivers from the Dell Drivers & Downloads website. Installing device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors, unexpected shutdown, or infect your computer with malicious software.
Introduction Re-imaging is the process of removing all software on the computer and reinstalling the removed software. Re-imaging is required when software in the computer is corrupted or damaged and can also be used as a means of removing harmful and malicious software in your computer. This re-imaging guide provides the steps required for re-imaging your computer. CAUTION: This re-imaging guide is designed for system administrators.
Order of reinstallation NOTE: Some drivers and application installation steps may not be applicable, depending on the configuration of the computer you have ordered. To achieve optimal performance, install the drivers and applications in the following sequence: 1 BIOS: Allows the operating system to be loaded into the memory and enables the initial startup process on your computer.
– Dell Command | Power Manager (DCPM) – Dell Power Manager (DPM) 11 Networking and Communication, which includes: – Wireless Local Area Network Adapters (WLAN): Enables and enhances the wireless adapter – Bluetooth: Enables and enhances the Bluetooth adapter 8
Updating or Resetting the BIOS Flashing the BIOS It is recommended to flash BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed. 3 On the left pane, select Security → TPM Security → Clear TPM. 4 Select or clear any of the following options to enable or disable it, respectively: – Enabled (Default): The BIOS enables the TPM during POST and it can be accessed by the operating system. – Disabled: The BIOS will not enable the TPM during POST and it cannot be accessed by the operating system.
Reinstalling the operating system The 64-bit Microsoft Windows 10 operating system is validated for use on this computer. You can reset or reinstall the operating system under different scenarios. For more information about reinstalling the operating system, see the knowledge base article SLN297920 at www.dell.com/support. Before attempting a reinstall of your operating system, Dell recommends that you backup all data as described in the Microsoft knowledge base article located here.
Reinstalling drivers and applications Drivers and applications are software that enables Windows (or another operating system) to communicate with the hardware devices and software in your computer. Devices such as video and sound cards require drivers to function correctly within Windows, and require applications to enable users to adjust hardware settings. The Windows reinstallation includes drivers for most devices, but device-specific drivers may have to be downloaded and installed separately.
Reinstallation sequence for drivers and applications Driver installation is critical if you have reinstalled the Windows operating system on your Dell computer. Install the drivers in the correct sequence for your computer to function correctly. In some scenarios, you may have to reinstall or update the device driver if you are encountering any issues with a specific device. For more information, see the Dell knowledge-base article SLN148687 at www.dell.com/support.com.
6 Click Download to download the chipset driver for your computer. 7 After the download is complete, navigate to the folder where you saved the chipset driver file. 8 Double-click the chipset driver file icon and follow the instructions on the screen. 2 Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing all the latest available QFE updates from the latest Service Pack from Microsoft.
4 Intel Rapid Storage Technology (IRST) The IRST software package enables and enhances high-performance Serial ATA (SATA) and SATA RAID capabilities for supported operating systems. The IRST software package provides an added protection against data loss in the event of a hard drive failure. NOTE: The following conditions must be met before you can install IRST on your computer. • Your computer has a RAID I/O controller hub (ICH).
5 Graphics The Windows operating system includes the VGA graphics driver only. For optimalgraphics performance, install the Dell graphics driver applicable to your computer that is available for download on the Dell support site. Downloading and installing the Dell graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit.
4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Audio. 6 Click Download to download the audio driver for your computer. 7 After the download is complete, navigate to the folder where you saved the audio driver file. 8 Double-click the audio driver file icon and follow the instructions on the screen. 7.
Downloading and installing the fingerprint reader driver NOTE: Install the Intel Software Guard Extensions Platform Software package before installing the fingerprint reader driver. 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Dell Command | Power Manager. 6 Click Download to download the DCPM driver for your computer. 7 After the download is complete, navigate to the folder where you saved the DCPM file. 8 Double-click the DCPM file icon and follow the instructions on the screen. 9 Dell Power Manager (DPM) DPM is a Dell-developed application providing simplified and efficient power management capabilities for Dell computers.
6 Click Download to download the DPM application for your computer. 7 After the download is complete, navigate to the folder where you saved the DPM file. 8 Double-click the DPM file icon and follow the instructions on the screen. 10 Wireless Local Network (WLAN) drivers and applications Windows operating systems do not provide native device driver support for WLAN controllers on Dell computers. To obtain wireless network functionality, install the relevant WLAN drivers from the Dell support site.
CAUTION: You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available on Dell support site before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally. For more information about the drivers required for the Dell docking station WD15, see www.dell.com/support.
.NET Framework The .NET Framework is a software framework from Microsoft, which is bundled with Windows operating systems. The .NET Framework is intended to be used by most applications created for the Microsoft Windows platform.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
Self-help resources • • • • • • • Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information Resource location To locate the Me and My Dell relevant to your product, identify your product through one of the following: • • • Select Detect Product. Locate your product through the drop-down menu under View Products. Enter the Service Tag number or Product ID in the search bar.
