XPS 13 Convertible Service Manual Regulatory Model: P71G Regulatory Type: P71G001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Before working inside your computer............................................................................................. 6 Before you begin ...................................................................................................................................................................6 Safety instructions.................................................................................................................................................................
12 Replacing the speakers.............................................................................................................. 21 Procedure..............................................................................................................................................................................21 Post-requisites......................................................................................................................................................................
Procedure............................................................................................................................................................................. 35 24 Replacing the palm-rest assembly..............................................................................................36 Procedure.............................................................................................................................................................................
1 Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • • • • Before you begin Safety instructions Recommended tools Screw list Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3.
NOTE: The color of your computer and certain components may appear differently than shown in this document. Recommended tools The procedures in this document require the following tools: • • • Phillips screwdriver Torx #5 (T5) screwdriver Plastic scribe Screw list Table 1. Screw List Component Secured to Screw type Quantity Base cover Palm-rest assembly M1.6x4 1 Base cover Palm-rest assembly M2x3 8 Battery Palm-rest assembly M1.
2 After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. Connect your computer and all attached devices to their electrical outlets. 5.
3 Removing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1.
Removing the base cover
4 Replacing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1.
5 Removing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
Removing the battery 13
6 Replacing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
7 Removing the solid-state drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
8 Replacing the solid-state drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
9 Disconnecting the wireless antenna cables NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The wireless card is integrated into the system board and can not be removed.
10 Reconnecting the wireless antenna cables NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
Post-requisites 1. Replace the battery. 2. Replace the base cover.
11 Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery.
12 Replacing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
13 Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
14 Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
15 Removing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery.
16 Replacing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
17 Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
7. Open the palm-rest assembly fully and place the display assembly and palm-rest assembly face down and then remove the six screws (M2.5x3.5) that secure the display hinges to the palm-rest assembly. NOTE: Ensure the surface is flat and free of objects when placing the display assembly face down. 8. Lift the display assembly off the palm-rest assembly.
18 Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
19 Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
7. Open the latch and disconnect the power-button cable from the system board. 8. Open the latch and disconnect the fingerprint-reader cable from the system board. 9. Open the latch and disconnect the battery-status light cable from the system board. 10. Open the latch and disconnect the touch-pad cable from the system board. 11. Open the latch and disconnect the keyboard-backlight cable from the system board. 12. Open the latch and disconnect the keyboard-controls board cable from the system board. 13.
Removing the system board 31
20 Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
21 Removing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
22 Replacing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure 1.
23 Removing the palm-rest assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Prerequisites Procedure Prerequisites 1. Remove the base cover. 2. Remove the battery.
24 Replacing the palm-rest assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • • Procedure Post-requisites Procedure Place the palm-rest assembly on a flat surface.
25 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: • • • Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • • Access System Setup by pressing F2 key Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option.
General-System Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. Device Information Audio Controller Displays the audio controller installed. Modem Displays the modem that is installed.
System Configuration Audio This field enables or disables the integrated audio controller. By default, the Enable Audio option is selected. The options are: • • Keyboard Illumination This field lets you choose the operating mode of the keyboard illumination feature. The keyboard brightness level can be set from 0% to 100%.
Security OROM Keyboard Access Enable or disable the Optional ROM configuration screens using hot-keys during boot. Admin Setup Lockout Enable to prevent users from entering the System Setup menu when an Admin Password is set. Intel Software Guard Extensions Enable or disable a secured environment for running code/storing sensitive information in the context of the operating system. Table 7. System setup options—Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature.
Power Management Default: Adaptive. Table 10. System setup options—Wireless menu Wireless Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch. Wireless Device Enable Enable or disable internal wireless devices. Table 11. System setup options—POST Behavior POST Behavior Numlock LED Enable or disable Numlock. Default: Enable Numlock. Adapter Warnings Enable adapter warnings. Default: Enabled.
Maintenance BIOS Downgrade Control flashing of the system firmware to previous revisions. BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB drive. Data Wipe Enable to securely erase data from all internal storage devices. Table 14. System setup options—Manageability Manageability USB Provision Enable or disable USB provisioning.
26 System and setup password Table 17. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re-enter the new password when prompted. If you delete the System and/or Setup password, confirm the deletion when prompted. 5.
27 Troubleshooting Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5. Select the operating system installed on your computer. 6. Scroll down the page and expand BIOS. 7.
• Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems. Table 18.
28 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 19. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter. Online help for operating system www.dell.
